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29
Before You Call
Solutions to Common Problems
Before you call for service, review the following list. It may save you time and expense. Possible solutions are provided with the
problem listed:
Problem Solution
Oven control panel beeps and
displays any code error
• Oven control has detected a fault or error condition. Press STOP to clear the error code.
• Try bake or broil function. If the error codes repeat, turn off power to appliance, wait
five minutes and then reapply power to the appliance.
• Set clock with correct time of day. Try bake or broil function again. If fault occurs again,
press STOP to clear.
Poor baking results • Many factors effect baking results. Use proper oven rack position. Center food in the
oven and space pans to allow air to circulate. Preheat oven to the set temperature
before placing food in the oven. Try adjusting the recipe's recommended temperature or
baking time.
See “Setting Self Clean”on page 23 if you feel the oven is too hot or cold.
Appliance is not level • Be sure floor is level, strong, and stable enough to adequately support range. If floor is
sagging or sloping, contract a carpenter to correct the situation.
• Poor installation. Place oven rack in center of oven. Place a level on the oven rack.
Adjust leveling legs at base of appliance until the rack is level.
• Kitchen cabinet alignment may make range appear not level. Be sure cabinets are
square and have sufficient room for appliance clearance.
Cannot move appliance easily.
Appliance must be accessible for
service.
• Cabinets not square or are built in too tightly to allow clearance for appliance. Contact
builder or installer to make appliance accessible.
• Carpet interferes with appliance. Provide sufficient space so appliance can be lifted
over carpet.
Entire appliance does not operate • Make sure power cord is plugged in properly to the outlet.
• Electrical power outage. Check house lights to be sure. Call your local electric company
for service outage information.
• Service wiring is not complete. Call 1-800-4-MY-HOME® for assistance (see back
cover).
Flames inside oven or smoking from
oven vent
• Excessive spills in oven. Grease or food spilled onto oven bottom or oven cavity. Wipe
up excessive spills before starting oven. If flames or excessive smoke are present when
using broil, see “Self Clean” on page 22.
Self clean does not work • Oven control not set properly. See “Setting Self Clean”on page 23.
Soil not completely removed after
self clean
• Self Clean was interrupted. Review instructions in “Setting Self Clean” section on
page 23.
• Excessive spills on oven bottom. Clean before starting self clean.
• Failure to clean soil from the oven frame, the door liner outside the oven door gasket,
and the small area at the front center of the oven bottom. These areas are not in the
self-cleaning area, but they get hot enough to burn on residue. Clean these areas before
starting the self-cleaning cycle. Burned-on residue can be cleaned with a stiff nylon
brush and water or a nylon scrubber. Be careful not to damage the oven gasket.
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