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14
TROUBLESHOOTING
PROBLEM POSSIBLE CAUSE SOLUTION
Coffee maker does
not turn on.
Coffee maker is not
plugged in.
Make sure appliance
is plugged into a
working outlet.
Coffee maker
is leaking.
Water reservoir may be
overfilled.
Make sure water
reservoir has not
been filled beyond
the 12-cup MAX line.
Cover may not be
correctly placed on
carafe
Make sure cover is
correctly placed and
tightened on carafe
Carafe may not be
correctly placed on the
carafe plate
Make sure carafe is
placed correctly on the
carafe plate.
The brew basket
overflows.
The carafe has been
removed for longer than
20 seconds when using
the Sneak-A-Cup™ feature.
Make sure to replace
the carafe within 20
seconds during the
brewing cycle.
Excessive amount of
coffee is used.
Reduce the amount
of coffee used to
eliminate brew basket
overflows.
Coffee sediment in
brewed cup of coffee.
The paper filter and/or
the brew basket are not
properly placed.
Insert basket-shaped
paper filter into brew
basket and insert
basket properly into
holder.
The coffee maker
brews slowly.
The coffee maker needs
cleaning.
Follow the instructions
in the “Descaling
With the Auto Clean™
Function” section.
Coffee maker does
not complete brewing
(water left in tank).
The coffee maker is
heavily calcified.
Follow the instructions
in the “Descaling
With the Auto Clean™
Function” section.
Multiple cleaning cyles
may be required.
Coffee is not hot
enough.
Low brew volumes (under
four cups of coffee) and/
or the carafe is cold.
Pre-heat carafe before
brewing with hot tap
water.
If additional assistance is needed, please contact our consumer service team at
1-800-465-6070.
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