OWNER’S MANUAL
®
Thank you for choosing Luxe Bidet . This manual contains important
information regarding your unit. Before operating the unit, please read
this manual thoroughly, and retain it for future reference.
®
Model: Neo 320
PRODUCT INFORMATION
Product Features
Why Luxe Bidet?
Specifications
Product Dimensions
Parts List
PRODUCT INSTALLATION
Before Installation
Installation
PRODUCT OPERATION
Troubleshooting
FAQs
WARRANTY
CONTACT
page 1
page 2
page 3
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page 4
page 5
page 6
page 10
page 13
page 15
page 16
TABLE OF CONTENTS
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PRODUCT INFORMATION
PRODUCT FEATURES
PRODUCT INFORMATION
PRODUCT FEATURES
Dual Nozzle Design
The Luxe Bidet Neo 320 is equipped
with dual nozzles for rear and frontal
wash. The frontal or feminine wash is
gentler than the rear spray. It can be
useful for monthly cycles and is highly
recommended by new or expecting
mothers. The dual nozzles are used as
different modes, but can be used by
both sexes.
Nozzle Guard Gate
The bidet features a convenient, hygienic
nozzle guard gate for added protection and
easy maintenance. The hygienic nozzle guard
gate ensures that the bidet is always ready
for clean operation and can open for easy
access to the nozzles.
Retractable Nozzle Always Stays Clean
When not in use, the nozzles retract for
hygienic storage allowing for double
protection behind the nozzle guard gate.
Convenient Nozzle Cleaning Feature
While the bidet is designed to keep the
retractable nozzles clean, this model also
features an innovative self-cleaning
sanitary nozzle that streams fresh water
directly over the nozzles for rinsing
before or after use.
Activate and Adjust Water Pressure Easily
The unobtrusive control panel features a
chrome-plated lever that allows the user to
activate and adjust water pressure. With
clearly defined settings, the bidet can
easily be operated by children and the
elderly. A second knob switches from the
stronger rear wash, the gentler frontal
feminine wash, and nozzle cleaning.
1
PRODUCT INFORMATION
WHY LUXE BIDET?
Once you bidet, you never go back!
Women Sanitary Needs
Very beneficial and relieving solution during that time of month,
pregnancy, UTI’s.
Privacy, Comfort, and Dignity
Improves autonomy and increases bathroom independence for seniors
and those with restricted mobility or other medical needs.
2
PRODUCT INFORMATION
SPECIFICATIONS
UPC: 895063002807 (blue), 850625005122 (white)
Retail Box Size: 17.6 x 7.1 x 4”
Retail Package Weight: 2.39 lbs
Connection Type: Cold and Hot water
Water Control: Chrome-plated lever
Mode Selection Control: none
Nozzles: Single-nozzle
Bidet Body Material: ABS resin, plastic bidet inlet
Parts Material: 7/8” x 1/2” metal t-adapter, 1/2” x 1/4” metal braided hose, 8mm PU hose,
3/8” x 8mm metal t-adapter, plastic hot water cap
Valve Construction: Metal-ceramic
Working Pressure: 50 ± 20 psi
Features: Nozzle guard gate
Certifications: ASME A11218.1-2012/CSA, ASME A112.4.2-2009
Manufactured In: China
Bidet Dimensions:
3
PRODUCT INFORMATION
PARTS LIST
Neo 320 Bidet Attachment
15” Cold Water Bidet Hose
(1/4” x 1/2”)
10’ Hot Water Bidet Hose
(1/4” x 8mm)
Teflon Tape
1/4” 1/2”
Wrench
(1/4” x 1/2”)
1/4” 1/2”
Hot Water Cap
Hot Water T-adapter
(3/8” x 3/8” x 8mm)
3/8”
3/8”
8mm
Circular Adjustment Plates (2)
with Rubber Gaskets (2)
Cold Water T-adapter
(7/8” x 7/8” x 1/2”)
4
PRODUCT INSTALLATION
BEFORE INSTALLATION
Locate your Bidet ID and write it down below.
Bidet ID: __________________________________________
The Bidet ID can be located on the sticker attached to the arm of the bidet AND on the
bottom of the bidet’s control panel.
Check that you have access to the fill valve under the toilet tank.
The provided cold water t-adapter should be installed at the fill valve under the toilet
tank (as pictured below), NOT at the cold water supply valve coming from the wall.
If you do not have access to the fill valve under the toilet tank, contact Luxe Bidet
Customer Support at 858-360-7780 and we may be able to provide alternative
installation options.
Check that your toilet tank water supply line is flexible.
Check the toilet tank water supply line that connects the toilet tank fill valve to the
water supply valve on the wall. If it is a rigid pipe, you will need to replace this pipe with
a flexible water supply hose before installing the bidet.
The length of the hose you purchase may vary, but the top connection size should be
7/8” Ballcock (to connect to the provided t-adapter) and the bottom connection size
should be 3/8” or 1/2” (to connect to your water supply valve).
The Bidet ID is on the bottom
of the bidet’s control panel
AND
INCORRECT CORRECT
The Bidet ID is required for registering your
bidet for a 2-year extended warranty.
and on the
bidet arm
5
PRODUCT INSTALLATION
INSTALLATION
Step 1 - Turn Off the Toilet Tank Water Supply
Turn off the toilet tank water supply at the wall to stop the
flow of water (most valves will need to be turned clock-
wise). Flush the toilet and hold down the handle to
completely empty the toilet tank.
Step 2 - Remove the Toilet Seat
To remove the toilet seat, lift the hinge tabs and use a
flathead screwdriver to unscrew the toilet seat bolts while
holding the nuts on the underside of the bolts in place.
Remove the toilet seat and toilet seat bolts and nuts and
set them aside.
Step 3 - Mount Your Luxe Bidet on the Toilet
Place the bidet attachment on the toilet. The adjustment
plates will need to line up with the holes on the toilet bowl.
You may need to rotate the adjustment plates accordingly to
line up properly with the holes.
Step 4 - Reattach Your Toilet Seat
Reattach the toilet seat on top of the bidet attachment and
secure it using the original toilet seat hardware. Make sure
to tighten the bolts to ensure that the bidet attachment and
toilet seat do not move.
Step 1
Step 2
Step 3
Step 4
6
PRODUCT INSTALLATION
INSTALLATION (cont.)
Step 5 - Disconnect the Toilet Tank Water Supply Hose
Make sure you have turned off the toilet tank water supply
and flushed the toilet to empty the toilet tank if you have
not done so already. Place a towel or bucket underneath the
toilet tank connection to catch any residual water, then
disconnect the water supply hose from the toilet tank.
Step 6 - Check the Cold Water T-adapter
Make sure that there is a black rubber washer inserted at
the top of the cold water t-adapter. If it is not already there,
insert the black rubber washer so it is securly in place as
shown in the picture.
Step 7 - Install the Cold Water T-adapter to the Toilet Tank
Connect the top of the cold water t-adapter to the toilet
tank and the bottom of the t-adapter to the toilet tank
water supply hose.
Step 8 - Connect the Cold Water Bidet Hose to the Cold
Water T-adapter and Cold Water Bidet Inlet
Connect the 1/2” end of the cold water metal braided bidet
hose to the cold water t-adapter. Connect the 1/4” end of
the cold water bidet hose to the cold water bidet inlet.
Step 5
Step 6
Step 7
Step 8
1/2”
1/4”
7
8
PRODUCT INSTALLATION
INSTALLATION (cont.)
Step 9 - Turn off the Sink Hot Water Supply
Turn off the sink hot water supply (located underneath or
near the sink) to stop the flow of water (most valves will
need to be turned clock-wise).
Step 10 - Disconnect the Sink Hot Water Supply Hose
Make sure you have turned off the sink hot water supply if
you have not done so already. Place a towel or bucket
underneath the sink hot water supply connection to catch
any residual water, then disconnect the sink hot water
supply hose from the sink valve.
Step 11 - Check the Hot Water T-adapter
Make sure that there is a black rubber washer inserted at
the bottom of the hot water t-adapter. If it is not already
there, insert the black rubber washer so it is securely in
place, as shown in the picture.
Step 12 - Install the Hot Water T-adapter to the Hot Water
Sink Valve
Connect the bottom of the hot water t-adapter to the hot
water sink valve and the top of the t-adapter to the sink hot
water supply hose.
Step 9
Step 10
Step 11
Step 12
PRODUCT INSTALLATION
INSTALLATION (cont.)
Step 13 - Connect the Hot Water Bidet Hose to the Hot
Water T-adapter and Hot Water Bidet Inlet
Connect the 8mm end of the hot water bidet hose to the
8mm barb of the hot water t-adapter. Make sure that the
hose is flush against the barb before securing with the
metal nut. Connect the 1/4" end of the hose to the hot
water bidet inlet.
Step 14 - Turn on the Toilet Tank Water Supply and Sink Hot
Water Supply
Turn on the toilet tank water supply and sink hot water
supply.
Congratulations! You are ready to use the Luxe Bidet for the first time. Gently lift the
water pressure control lever to reach your desired spray pressure.
ASSEMBLED UNIT
Step 13
Step 14
Toilet Tank Water Supply
Sink Hot Water Supply
1/4”
Metal T-adapter
with Shut-off Valve
(Cold Water)
Bidet
Polyurethane Hose
(Hot Water)
Metal T-adapter
(Hot Water)
Sink Hot Water
Supply Valve
Sink Cold Water
Supply Valve
Toilet Tank
Water Supply Valve
Flexible Water
Supply Hose
(not included)
9
PRODUCT OPERATION
TROUBLESHOOTING
After installing the bidet,
the toilet seat does not
rest flat on the toilet bowl.
The self-cleaning nozzle
feature is not running any
water.
The nozzle gets stuck or
does not extend / retract
properly.
The water flow from the
bidet is too strong.
The toilet or hose(s) make
a loud banging sound
after flushing the toilet.
1. The toilet seat has outer
hinge tabs.
2. There is a curve under-
neath the toilet seat.
The water flow may not be
activated, so water cannot
flow through the bidet to
clean the nozzles.
1. There may be hard
water deposit(s) in or
around the nozzle.
2. The nozzle is too close
to the toilet tank.
1. The water supply valve
is opened too much.
2. The household water
pressure or flow is very
high.
Some air bubbles may
have become trapped in
the pipes during installa-
tion.
Problem Possible Causes Possible Solutions
1. If the extra space is 1/2”
or less, install toilet seat
bumpers (available on
luxebidet.com).
2. Find a toilet seat that is
flat at the bottom and
does not come with outer
hinge tabs.
First, turn the lower knob
to ‘Nozzle Cleaning’ then
lift or turn the water flow
lever or knob, respectively,
to allow water to flow over
the nozzles.
1. Gently pull the nozzle
up and down a few times
to loosen it, or you can
also try cleaning it with
paper towels soaked in
vinegar to safely dissolve
any hard water build up.
2. Move the bidet forward
to make clearance for the
nozzle to extend.
1. Turn the water supply
valve counter-clockwise to
decrease the water flow.
2. Install a Luxe Metal
T-adapter with Shut-off
Valve to reduce the water
flow going into the bidet.
Turn off the water supply,
uninstall all parts of the
bidet, reattach the water
supply hose, flush the
toilet to empty it, then,
reinstall the bidet.
10
PRODUCT OPERATION
TROUBLESHOOTING (cont.)
The toilet tank is filling up
slower than normal after
installing the bidet.
Water sprays straight
down into the toilet tank
instead of upwards during
use.
When the bidet is turned
on, no water comes out of
the nozzle.
The nozzle(s) are spraying
off-center or to the side.
The water supply valve
may not be fully opened.
The nozzle cap(s) that
screw onto the bottom of
the nozzle(s) is missing.
1. There may be hard
water deposit(s) in or
around the nozzle.
2. The water flow knob /
lever is not turned on.
3. The t-adapter is not
connected properly.
4. The toilet seat or bowl
is blocking the nozzle(s)
from extending.
1. The nozzle(s) holes are
not facing foward properly.
2. The bidet is not
installed completely
straight.
Turn the water supply
valve clockwise to allow
more water to flow to the
toilet.
A replacement nozzle cap
can be purchased on the
Accessories page on
luxebidet.com.
1. Gently pull the nozzle
up and down a few times
to loosen it, or you can
also try cleaning it with
paper towels soaked in
vinegar to safely dissolve
any hard water build up.
2. Turn the nozzle mode
knob to ‘Wash’ and turn /
lift the water flow knob /
lever to activate the bidet.
3. Check that the t-adapter
is tightened all the way so
water can flow through it.
4. Reposition the bidet on
the toilet bowl to create
clearance for the nozzle(s).
1. Open the guard gate to
allow access to the
nozzle(s), then fully retract
the nozzle(s) into the bidet
and turn the nozzle(s)
counter-clockwise until
the holes face forward.
2. Adjust the positioning of
the bidet on the toilet by a
few degrees.
Problem Possible Causes Possible Solutions
11
PRODUCT OPERATION
TROUBLESHOOTING (cont.)
Some toilet seat bolts are
shorter than required to
accomodate the bidet.
1. The black rubber washer
is not properly installed.
2. The t-adapter threads
were cross-threaded or
stripped during installa-
tion.
3. There is a mismatch in
the threading.
1. The black rubber
washer(s) are not properly
installed on the hose.
2. The bidet inlet threads
were cross-threaded or
stripped during installa-
tion.
3. The bidet or hose may
be defective (very rare).
The water supply hose is
permanently attached to
the plumbing.
The water supply hose is
rigid or a solid pipe.
The bidet is positioned too
closely to the front of the
toilet.
Problem Possible Causes Possible Solutions
The toilet seat bolts do
not properly affix to the
toilet after installing the
bidet.
The t-adapter is leaking.
There is leaking from the
bidet body or hose
connections.
The water supply hose
cannot be unscrewed from
the toilet tank and/or the
water supply valve.
There is no room to fit the
t-adapter between the
water supply hose and
toilet tank.
The nozzle sprays too far
forward.
Install longer toilet seat
bolts that will accomodate
the extra space of the
bidet.
1. Make sure that the black
washer is seated properly
in the t-adapter.
2. Contact us via
luxebidet.com to request a
replacement t-adapter.
1. Make sure that the black
washer(s) are properly
installed on both ends of
the hose.
2. Contact us via
luxebidet.com to request a
replacement.
Please contact us via
luxebidet.com to request
alternative installation
parts.
Replace the rigid water
supply hose with a flexible
hose (available on
luxebidet.com).
Reposition the bidet by
pushing it back, towards
the toilet tank.
12
PRODUCT OPERATION
FAQ
Do the nozzle(s) always stay out when not in use?
The nozzle is retractable and only comes out when the water is turned on.
What kind of material is the bidet body made from?
Luxe Bidets are made from very strong (yet light and flexible) plastic. The smooth, high
quality plastic is easy to clean and looks great on any toilet.
How do I clean or maintain the bidet?
You may wipe the bidet with a disinfectant wipe,or a soft rag or toilet paper soaked with
a mild household cleaning solution.
What are the metal valves in the picture on the front of the bidet box?
These metal valves are pre-installed inside the control panel of your bidet. They are not
separate parts that you need to install.
How often should I use the nozzle cleaning feature?
You may use the nozzle cleaning feature as often as you'd like. This could be after every
use of the bidet or just periodically during routine bathroom cleaning.
Does the bidet come with a warranty?
Yes, all Luxe Bidets come with an 18 month warranty which starts from the day of
purchase. You can extend this warranty to 24 months (2 years) by registering your bidet
on luxebidet.com. Please contact us via luxebidet.com if you would like to make a
warranty claim.
How do I install the bidet if my toilet seat comes with twist-hinges?
First, unlock the hinge caps by turning them to the left and lift the toilet seat off the
bowl. Remove the screws / bolts that the hinges attach to on the toilet bowl, by unscrew-
ing the nuts on the underside of the bowl. Place the bidet on top of the toilet bowl,
position the adjustment plates to fit the screw holes, place the screws / bolts on top of
the bidet and reattach the nuts under the bowl to secure the screws. Once the bolts are
secured to the bidet and toilet bowl, simply snap the seat on top of the bolts by rotating
the hinge caps to the right.
Do you carry any toilet seat attachment bidets with left-sided controls?
We currently do not carry any models that have left-sided or left-handed controls.
How can I install the bidet if my toilet has a rigid or inflexible pipe, or if I have no access
to my toilet tank connection?
You will need to replace the inflexible pipe with a flexible hose. If you are unable to
remove the hard water pipe or have no access to your toilet tank connection, we have an
alternative installation method that may work better for you. Please contact us on
luxebidet.com for more information.
13
PRODUCT OPERATION
FAQ (cont.)
How do I clean or maintain the bidet?
You may wipe the bidet with a disinfectant wipe, or a soft rag or toilet paper soaked with
a mild household cleaning solution.
Some bidets come with two nozzles. What is the difference between the two nozzles?
Our dual nozzle bidets (Neo 180, 185, 320) feature a regular wash nozzle and a feminine
wash nozzle. The wash nozzle is the standard nozzle that comes with all Luxe Bidets in
the Neo Series, and cleanses the back. The feminine nozzle has a slightly lower angle
and softer spray and cleanses the front. The nozzles can be operated separately or at the
same time. To activate the nozzles at the same time, you can point the nozzle mode knob
between ‘Women’ and ‘Wash’.
Can I use a metal hose instead of the white polyurethane hose to connect the hot water
side of the bidet?
Yes, we have hot water metal braided hoses available for purchase online on our Luxe
Bidet Accessories page that can be used to connect the Neo 250 and Neo 320 to the hot
water. This hose is 1/4" where it connects to the bidet and 3/8" where it connects to the
t-adapter. Please note that you will also need a 3/8" x 3/8" x 3/8" t-adapter in order to
use this metal braided hose.
Can I use the Neo 320 with just cold water?
Yes, the Neo 320 can be used with just cold water. A small white cap with a rubber
gasket is provided in the package to cover the hot water bidet inlet should you choose
not to install the hot water.
Do you have the Neo 320 available with a dial instead of a lever to control the water
pressure and temperature?
We currently do not have the Neo 320 available without the lever.
For additional troubleshooting tips or FAQ, please visit our FAQ page on luxebidet.com.
14
WARRANTY
WARRANTY INFO
18 Month Limited Warranty
Luxe Bidet by 2Go Products, LLC was carefully tested before shipment from the
Manufacturer, who warrants this product to be free from defects, materials and
workmanship for a period of one (18) month from the Date of Purchase, from the
distributor.
THIS WARRANTY EXCLUDES THE FOLLOWING:
(1) Replacement of discolored or damaged parts as a result of use of strong cleaning or
disinfecting chemicals.
(2) Damage to or malfunction of the unit resulting from improper installation, negli-
gence, misuse, abuse or tampering by unauthorized repair personnel.
(3) Under no circumstance will 2Go Products, LLC be held liable for any loss or damage
direct, consequential or incidental arising out of the use of or inability to use this
product (some states do not allow this exclusion).
(4) Owner of the bidet should immediately stop using and uninstall the bidet if there is
even a small leaking or dripping detected anywhere due to the bidet. Leakage can result
because of incompatibility of the toilet fittings, improper installation, and due to old or
damaged parts.
(5) Exposure to extreme temperatures, strong chemicals such as bleach, hydrochloric
acid etc. or high water pressure can cause damage to various parts of the bidet and can
result in leaking or flooding. Therefore, the owner hereby releases the manufacturer and
sellers of Luxe Bidet from any and all claims for bodily and property damage resulting
from such conditions.
(6) The owner hereby releases the 2Go Products, LLC from any and all claims against
damages to the property or the bidet resulting from the misuse, improper installation,
inadequate maintenance or exposure to extreme temperature, water pressure or strong
chemicals.
Attention: Register your bidet at www.LuxeBidet.com for more efficient support concern-
ing warranty claims, returns, and technical assistance.
®
15
CONTACT
CONTACT US
If you have any questions or comments, please contact our customer care at any time and
we will be able to assist you further. Thank you for choosing Luxe Bidet
Website: www.LuxeBidet.com
Email: [email protected]
Phone: 858-360-7780
Fax: 858-876-1559
Luxe Bidet HQ
7770 Regents Rd. 113-632
San Diego, CA 92122
United States
®
16
Website: www.LuxeBidet.com
Email: [email protected]
Phone: 858-360-7780
Fax: 858-876-1559
Luxe Bidet HQ
7770 Regents Rd. 113-632
San Diego, CA 92122
United States
