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Vax Service line
AU: 1300 361 505 / NZ: 0800 800 9009
FAQ’s
Problem Solution
Is there an accessory missing?
Check the parts overview page in this guide to make sure the part is definitely
included with your machine.
If the part is missing, we’re here to help. Simply call us on:
Aus 1300 361 505 or NZ 0800 800 900
What do I do if the machine/an
accessory has become
damaged or broken?
Visit vax.com.au for spares and parts.
Please call our Careline to purchase new spares or order a replacement.
Why won’t the steam
cleaner run?
The unit may not be plugged into an electrical outlet; ensure the plug is pushed
in securely.
Check the mains power is switched on.
The electrical outlet may not be working; check the fuse or breaker and
consult an electrician.
The power cord may be damaged; if it is it must be replaced by the manufacturer.
Why is the steam cleaner not
producing steam?
Ensure that the mains power is switched on and the power button has been
pressed on the unit.
There may be no water in the tank; please refer to the operation section.
Check that the safety latch has been unlocked on the steam handle.
The water may not yet be at temperature; the green steam ready indicator light will
illuminate when the water is at temperature and is ready to use.
If the unit is producing a very small amount of steam, check the variable steam dial
and adjust to max.
If none of the points above are of assistance, we’re here to help. Simply call us on:
Aus 1300 361 505 or NZ 0800 800 900
What do I do if the steam
cleaner takes a long time
to heat up?
If you live in a hard water area the water tank may have become blocked by limescale
- The unit will then need to be descaled.
Otherwise, we’re here to help. Simply call us on: Aus 1300 361 505 or
NZ 0800 800 900
WARNING: To reduce the risk of personal injury, unplug the hard floor cleaner before performing
maintenance/troubleshooting checks.
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