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TROUBLESHOOTING & FAQ
ERROR MESSAGES
When the screen display "E01” or “E02"
·Power off the oven and call Customer Service at 1-844-224-1614, or E-mail to
[email protected] and have the product on hand when you call.
FAQ
Why won’t the oven turn on?
·Make sure the power cord is securely plugged into the outlet.
·Insert the power cord into a different outlet.
·Reset the circuit breaker if necessary.
·Press the power button.
Why is my food undercooked or overcooked
·Do not add food until oven recommended preheat time is complete. For best
results, check progress throughout cooking, and remove food if desired
level of brownness has been achieved. Remove food immediately after
the cook time is complete to avoid overcooking.
·This oven cooks faster than a traditional oven. Always keep an eye on your
food while cooking.
Why do the heating elements appear to be turning on and off？
·This is normal. The oven is designed to control temperature precisely for
every function by adjusting the heating elements’ power levels.
Why is steam coming out from the oven door?
·This is normal. The door is vented to release steam created by foods with
a high moisture content.
Why is water dripping onto the counter from under the door?
·This is normal. The condensation created by foods with a high moisture
content (such as frozen breads) may run down the inside of the door and
drip onto the counter.
Why is there noise coming from the control panel or back of oven?
·When the oven is hot, a fan turns on to cool down the control panel.
Why does the oven sound like it is still running even though the power is off？
·The cooling fan may continue to run even after the oven has been turned off.
This is a normal function and should not be a source of concern.
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Tel: \866-646-4332
Email: [email protected]
PN:16171000A16868