Voyager 4300 UC Series
Bluetooth headset
User guide
Contents
Headset overview 3
Be safe 3
USB Bluetooth adapter 3
Charge stand (select models only) 4
Connect and pair 5
Connect to PC 5
Configure USB adapter 5
Pair to mobile device 5
Pair USB adapter again 6
Pair mode 6
Fit and charge 7
Wear on the right or left 7
Charge 7
Check headset battery status 7
Load software 9
Update your Poly device 9
The basics 10
Power on/off 10
Adjust the volume 10
Make/Take/End Calls 10
Launch Microsoft Teams (Teams model only) 11
Play or pause audio 11
Voice assistant 11
More Features 12
Select language 12
DeepSleep Mode 12
Online indicator 12
Corded mode (audio over USB) 12
Troubleshooting 13
What's in the box 15
Support 16
2
Siri
Google Assistant
:02
1x 2x 3x
LEDs/Online indicator
Volume up
/
Call button/Press to interact with Microsoft Teams (app required)
Siri
®
, Google
Assistant
™
Smartphone feature: Default voice assistant
Play/pause**
Next track**
Previous track**
Volume down
Charge port
Power
Bluetooth
®
pairing
Mute/unmute
NOTE **Functionality varies by application. May not function with web-based apps.
Please read the safety guide for important safety, charging, battery and regulatory
information before using your new headset.
Your high-fidelity Bluetooth USB adapter comes pre-paired to your Poly device. Plug it
into your computer to connect to computer audio.
Headset overview
Be safe
USB Bluetooth adapter
3
NOTE Adapter design may vary
Standard LEDs
USB LEDs What they mean
Flashing red and blue Pairing
Solid blue Headset connected
Flashing blue On a call
Solid red Mute active
Flashing purple Streaming media from computer
LEDs when Microsoft Teams* is detected
USB LEDs What they mean
Flashing red and blue Pairing
Solid purple Microsoft Teams connected
Flashing blue On a call
Solid red Mute active
Pulsing purple Microsoft Teams notification
NOTE *Requires Microsoft Teams desktop application
NOTE The charge stand plugs into a computer or wall charger's USB port.
Charge stand (select
models only)
4
Your Bluetooth USB adapter comes pre-paired to your headset.
1 Turn on your headset and insert the Bluetooth USB adapter into your laptop or PC.
2 The USB adapter LED flashes and then turns solid to indicate the headset is connected to
the USB adapter. If you are wearing your headset you hear “PC connected” to indicate the
connection has been established. When on a call, the LED on the USB adapter flashes blue.
When not on a call the LED is solid.
3 Load Poly Lens Desktop App by visiting poly.com/lens. This allows you to customize your
headset behavior through advanced settings and options.
Your high-fidelity Bluetooth USB adapter comes ready to take calls. If you want to listen to
music, you will need to configure your Bluetooth USB adapter.
Windows
1 To configure your Bluetooth USB adapter to play music, go to Start menu > Control Panel
> Sound > Playback tab. Select Poly BT700, set it as the Default Device and click OK.
2 To pause music when you place or receive calls, go to Start menu > Control Panel > Sound
> Communications tab and select the desired parameter.
Mac
1 To configure the Bluetooth USB adapter, go to Apple menu > System Preferences > Sound.
On both the Input and Output tabs, select Poly BT700.
1 To put your headset in pair mode, slide and hold the Power
switch away from the off
position until you hear "pairing" and the headset LEDs flash red and blue.
:02
“Pairing”
Blutooth
Headphones
Computer
Camera
2 Activate Bluetooth on your phone and set it to search for new devices.
• iPhone Settings > Bluetooth > On*
• Android Settings > Bluetooth On > Scan for devices*
NOTE *Menus may vary by device.
Connect and pair
Connect to PC
Configure USB adapter
Pair to mobile device
5
3 Select “Poly V43XX Series.”
Once successfully paired, you hear “pairing successful” and the headset LEDs stop flashing.
NOTE Your headset can pair with up to 8 devices but only maintain 2 connections
simultaneously; this includes the Bluetooth adapter.
Typically, your USB adapter is pre-paired to your headset. In the event that your adapter is
disconnected or bought separately, you will need to pair the adapter to your headset.
1 Insert the high-fidelity Bluetooth USB adapter into your laptop or computer and wait for
your computer to recognize it.
2 Put your headset in pair mode.
3 Put your Bluetooth USB adapter into pair mode by selecting "Pair" in Poly Lens App. Your
adapter flashes red and blue.
Pairing is successful when you hear "pairing successful" and "PC connected" and the
Bluetooth USB adapter LED is solid.
Slide and hold the headset Power
switch away from the off position until the LEDs flash
red and blue.
Pair USB adapter
again
Pair mode
6
To position the microphone on the right or left side, rotate the microphone boom up and
over. Gently bend the boom so it is approximately 2 finger widths from the corner of your
mouth.
Charge your headset using the USB cable or the charge stand (select models only). The
headset LEDs flash when charging. It takes approximately 90 minutes to fully charge your
headset. The LEDs turn off once charging is complete.
NOTE The USB cable and charge stand (select models only) plug into a computer or wall
charger's USB port.
USB cable
Charge stand (select models only)
Headset LEDs What they mean
Off Charging complete
Battery high
Battery medium
Battery low
Battery critical
Check your headset battery status:
• View status in Poly Lens Desktop App
• With headset inactive, slide and release the Power switch away from the off position.
Listen to the voice alert or observe the headset LEDs.
Fit and charge
Wear on the right or left
Charge
Check headset battery
status
7
Headset LED behavior while charging
Off Charging complete
Battery high
Battery medium
Battery low
Battery critical
TIP To reset the accuracy of the talk time alert, deplete the headset battery then charge fully.
8
Customize your device behavior through advanced settings and options with Poly Lens
App. Some softphones require the installation of Poly software to enable device call
control (answer/end and mute) functionality. Download: poly.com/lens.
NOTE Device settings and updates are also available in Plantronics Hub App.
Keep your firmware and software up-to-date to improve performance and add new
features to your Poly device.
Update your device using your computer with Poly Lens Desktop App. Download at
poly.com/lens.
While updating:
• Do not use your Poly device until the update is complete.
• Do not start a second update from a second device.
• Do not stream media.
• Do not answer or place a call.
Load software
Update your Poly
device
9
Siri
Google Assistant
:02
1x 2x 3x
Slide the switch to power on or off.
Tap the Volume up (+) or down (–) button.
Adjust headset microphone volume (softphone)
Place a test softphone call and adjust softphone volume and PC sound volume accordingly.
Answer or end a call
Tap the Call
button.
Answer a second call
First, tap the Call button to end current call, then tap the Call button again to answer
new call.
Mute
While on an active call, tap the red Mute button.
Hold a call
To hold an active call, press the headset Call button for 2 seconds. Press the Call button to
resume a held call.
Switch between calls (flash)
To switch between calls, press the headset Call button for 2 seconds.
Call back last call (smartphone)
To dial your last number you dialed, double-tap the Call
button.
Answer calls from a second device
It's easy to answer calls from two devices (including softphone).
When on a call, you hear a ringtone notification of the incoming call from the second
paired device.
To answer a second call from the other device, first tap the Call
button to end the current
call and tap the Call button again to answer the new call. If you choose to not answer the
second call, it will go to voicemail.
The basics
Power on/off
Adjust the volume
Make/Take/End Calls
10
Tap your headset Teams button to quickly open and use the Microsoft Teams desktop
app.
• When not on a call, tap your Teams
button to view Microsoft Teams app on your
computer.
• When your connected USB adapter LED pulses purple, tap your Teams button to view
Teams notifications.
NOTE Teams model and Teams desktop application required. Teams mobile application is not
supported.
Tap the Call button to pause or resume streaming audio.
NOTE Functionality varies by application. May not function with web-based apps.
Track selection
Double-tap the Call
button to skip to the next track or triple-tap the Call button to play
the previous track.
NOTE Functionality varies by application. May not function with web-based apps.
Fast forward/rewind
Double-tap and hold the Call button to fast-forward. Triple-tap and hold the Call
button to rewind.
NOTE Functionality varies by application. May not function with web-based apps.
Siri, Google Assistant
™
, Cortana Press and hold the Call button for 2 seconds to activate
your phone's default voice assistant. Wait for the phone prompt to activate voice dialing,
search, and other smartphone voice controls.
Launch Microsoft
Teams (Teams model
only)
Play or pause audio
Voice assistant
11
You can wirelessly change your headset language using Poly Lens App. Download:
poly.com/lens.
If you leave your headphones powered on but out of range of your paired phone or USB
adapter for more than 7 days, your headset conserves its battery power by entering into
DeepSleep mode.
Once back in range with your phone or USB adapter, press the Call control
button to exit
DeepSleep mode.
Your headset LED illuminates red to inform others that you are on a call. Manage settings
in Poly Lens App.
If your audio is cutting out during softphone calls, you may be experiencing Bluetooth
density problems. Improve audio performance by using density-friendly corded mode.
1 Disconnect your Bluetooth USB adapter from your computer
2 Connect your headset directly to your computer with the provided 1.5 m USB cable
3 Power off your headset to use density-friendly corded mode
NOTE Your headset battery charges while in corded mode.
More Features
Select language
DeepSleep Mode
Online indicator
Corded mode (audio
over USB)
12
How do I pair my headset to a mobile
device?
See Pair to mobile device.
How do I pair my headset to a computer
or laptop?
Plug in the USB Bluetooth adapter to your computer
or laptop. The adapter is paired to your headset and
connects to computer audio. See Connect to PC.
Why should I use the USB Bluetooth
adapter instead of my computer's
Bluetooth?
Your USB Bluetooth adapter provides the best
connection, softphone functionality and acoustic
sound quality through your headset. See Connect to
PC, Configure USB adapter.
How do I pair my USB Bluetooth adapter
to another supported Poly audio device?
Poly Lens Desktop App is required to pair your
BT700 USB Bluetooth adapter to another device.
Your Bluetooth adapter remembers up to 2
supported Poly audio devices, but connects to only
one at a time. See Pair USB adapter again.
Can I connect my headset to a mobile
phone and computer at the same time?
Yes, your headset can connect to mobile and PC. Your
headset remembers up to 8 devices, but connect to
up to 2 devices at a time. That includes the USB
Bluetooth adapter.
The headset audio is not working as
expected when connected to my
computer.
• During a call, nobody can hear me
• During a call, I can't hear anybody
• Music is not coming through my headset
• When I play music and a call comes in, the
music is too loud or doesn't pause
Check the following:
• To configure the headset sound on your computer,
see Configure USB adapter.
• Ensure that only one softphone application is opened
at a time.
• For best performance, ensure your headset firmware
is up-to-date. See Update your Poly device.
My headset call control is not working as
expected when on a softphone call.
Check the following:
• For best performance, ensure your headset firmware
is up-to-date. See Update your Poly device.
• Ensure that only one softphone application is opened
at a time.
• If required to enable headset control (answer/end
and mute) functionality, ensure you have Poly Lens
Desktop App installed. See Load software.
• Select your softphone application in Poly Lens
Desktop App.
(Teams model only) How do I interact
with Microsoft Teams using my headset?
• Tap the headset Call button to quickly open and use
Microsoft Teams. See Launch Microsoft Teams.
• Set your target softphone by going to Poly Lens
Desktop App
(Teams model only) Does my Microsoft
Teams-enabled headset work with other
softphones?
Yes, while your headset is optimized for Microsoft
Teams, it can be configured to use with other
supported softphones. Set your target phone by
going to Poly Lens Desktop App.
Troubleshooting
13
When you configure another softphone, the Call
button:
• doesn't interact with Teams
• doesn't go to Teams notifications
• will not launch Cortana
I want to customize my headset features. Customize your device settings with Poly Lens App.
Download: poly.com/lens
The headset audio is cutting out during
softphone calls.
You may be experiencing Bluetooth density issues.
Use density-friendly corded mode. See Corded mode
(audio over USB).
I want to use my headset as a USB corded
headset with my computer.
Your headset can be used in corded mode. See
Corded mode (audio over USB).
Can I use my headset while charging it? Your headset charges while in corded mode. See
Corded mode (audio over USB).
The headset talk time is not accurate. Deplete your headset battery and then fully charge
to reset the accuracy of the talk time prompts.
I don't have enough charge ports for my
Bluetooth USB adapter and my optional
charge stand.
Try the following:
• Plug your charge stand into a wall charger
• To charge your headset while connected to your
computer, use corded mode. See Corded mode (audio
over USB).
14
Contents may vary by model.
Stereo or mono headset
Bluetooth USB adapter (USB-A or USB-C,
design varies)
Charge stand (select models only) Headset carrying case
USB-A to USB-C cable Quick start guide
What's in the box
15
Support
NEED MORE HELP?
poly.com/support
Manufacturer:
Plantronics, Inc. Plantronics B.V.
345 Encinal Street
Santa Cruz, CA 95060
United States
Scorpius 171
2132 LR Hoofddorp
Netherlands
©
2021 Plantronics, Inc. All rights reserved. Poly, the propeller design, and the Poly logo
are trademarks of Plantronics, Inc. Bluetooth is a registered trademark of Bluetooth SIG,
Inc. and any use by Plantronics, Inc. is under license. All other trademarks are the
property of their respective owners.
Model ID: Headset: V4310/V4310-M/V4320/V4320-M, Adapter: BT700/BT700C,
Charge Stand: CB4300. System: Poly Voyager 4300 UC Series has a V4310/V4310-M/
V4320/V4320-M headset, a BT700/BT700C adapter and may include a CB4300 charge
stand.
220245-06 08.21
16
