Lexmark XM7170 User's Guide PDF Lexmark XM7100 and XM7200 Series

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Scanner unit does not close

Action Yes No

Check if there are no obstructions between the scanner unit and

the printer.

a Lift the scanner unit.

b Remove any obstruction that keeps the scanner unit open.

c Lower the scanner unit.

Did the scanner unit close properly?

The problem is

solved.

Contact

customer

support.

Solving fax problems

• “Caller ID is not shown” on page 349

• “Cannot send or receive a fax” on page 350

• “Can receive but not send faxes” on page 352

• “Can send but not receive faxes” on page 353

• “Fax and e-mail functions are not set up” on page 353

• “Received fax has poor print quality” on page 354

Caller ID is not shown

Action Yes No

Contact your telephone company to check if your telephone line

is subscribed to the caller ID service.

Notes:

• If your region supports multiple caller ID patterns, then you

may have to change the default setting. There are two

settings available: FSK (pattern 1) and DTMF (pattern 2).

• The availability of these settings in the Fax menu depends

on whether your country or region supports multiple caller ID

patterns.

• Contact your telephone company to determine which

pattern or switch setting to use.

Does the caller ID appear?