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Problem solving guide
76
General problems with the washing machine
Problem Possible cause and remedy
Large amounts of
detergent residue
remain in the detergent
dispenser drawer.
The water pressure is too low.
Clean the filter in the water inlet. Please note that
the water pressure must be at least 100 kPa (1
bar).
It may be useful to select the Water + Extra.
Powder detergent used with water softeners can be
sticky.
Clean the detergent dispenser drawer and in future
add washing powder and then add the water
softener.
Fabric softener is not
completely dispensed
or too much water
remains in the
compartment.
The siphon tube is not correctly positioned, or is
clogged up.
Clean the siphon (see “Cleaning and care -
Cleaning the detergent dispenser drawer”).
At the end of the
programme there is still
liquid in the capsule.
The small pipe in the detergent dispenser drawer
onto which the capsule is placed is blocked.
Clean the small pipe.
This is not a fault.
For technical reasons, a small amount of water will
remain in the capsule.
There is water in the
fabric softener
compartment next to
the capsule.
The sensor was not activated.
Activate the sensor when a capsule is next
used.
An empty capsule was not removed at the end of the
last wash programme.
Remove and dispose of the empty capsule at the
end of each programme.
The small pipe in the detergent dispenser drawer
onto which the capsule is placed is blocked.
Clean the small pipe.
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