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TROUBLESHOOTING
The appliance will not power on.
⚫ This may be caused by a flat battery. This can occur if the appliance has been
used or stored for an extended period of time. Connect the vacuum to the
charger and allow for a full charging cycle to complete.
The vacuum stopped suddenly:
⚫ This will occur if the safety cut-out device has been activated. This device is
designed to prevent your appliance from overheating. Ensure the vacuum
is turned off, disconnect all accessories, and leave to cool down for at least
half an hour before attempting to operate again. Try to identify the source of
the overheat by checking for blockages in the extension tube motorised
floor head and accessories using the maintenance steps in this user
manual.
Empty the dust container and clean or replace the filter.
The suction of the vacuum has reduced:
⚫ Turn the vacuum off. Disconnect the floor head, extension tube and any
accessories. Check for and remove any blockages from the dustbin filter, air duct,
extension tube, floor head and accessories.
Motorised floor head is not rotating:
⚫ This tends to occur when there are too many fibers wrapped around the brush roll
restricting movement. Consult the maintenance section of this manual for
instructions on how to appropriately clean the brush roll.
The charging indicator light does not flash up red:
⚫ There may be no power reaching the vacuum from the charger.
Ensure that power is being supplied to the mains socket and that the charger is
turned on. Ensure the charging cable is securely connected to the vacuum
⚫ Ensure the mains socket is switched off before checking the charging cable itself.
Do not attempt to use if the cable is split, frayed, or otherwise damaged. Instead,
seek a replacement charger.
The application time of the vacuum is less than it used to be:
⚫ Ensure the battery has completed a full charging cycle. An insufficient charging
cycle will result in reduced application time.
⚫ There may be reduced energy discharge in the battery. This is normal and
gradually occurs in all batteries over time.
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