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BEFORECALLINGFORSERVICE
To save you time and money, before making a service call, check the list
below for any problem you may feel you have with the performance of your
cooktop. [f the problem is something you cannot repair, use the Consumer
Service Numbers located at the back of this manual. When making any
calls, have the model number, repair parts list, Use and Care Manual and
the date of purchase available.
PROBLEM
POSSIBLE CAUSE POSSIBLE SOLUTION
Tiny scratches
or abrasions on
the cooktop.
a. Use of incorrect
cleaning materials.
b. Coarse particles
(salt, etc.) between
cookware bottom
and cooking surface.
c. Cookware with rough
bottoms.
a.Use only Cooktop
Cleaning Creme?
b.Make sure the cooktop
surface and bottom of
cookware are clean
before using.
c, Use only flat-bottomed
cookware.
Metal markings on Sliding or scraping Use recommended
the cooktop surface metal utensils and cleaning procedure
(may appear as cookware across to clean the eooktop
scratches), cooktop surface, surface.
Areas of Mineral deposits from Use recommended
discoloration on water or food. cleaning procedure
the cooktop surface, to clean the cooktop
surface.
Dark streaks and a. Encrusted boilovers a.Use a razor scraper and
specks on the or grease splatters, follow the directions in
cooktop surface, the Care and Cleaning
section of this manual.
b. Incorrect cleaning b.Use only the Cooktop
materials. Cleaning Creme ®on the
cooking surface.
Cooktop zone Improper operation of Be sure the knob is
does not work. control, pushed in while turning.
Counter unit does No power to counter unit. Check household circuit
not work; totally breaker or fuse.
inoperative.
Foods cook slowly. Improper cookware. Use pans that have fiat
bottoms and tight fitting
lids (ifapplicable). Pans
should match cooking
zone size. Read the
Radiant Cooktop
Cooking section for
complete information.
11
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