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Before You Call
Solutions to Common Problems
OCCURRENCE POSSIBLE CAUSE/SOLUTION
Oven smokes excessively during broiling.
Poor baking results.
Control not set properly. Follow instructions under Setting Oven Controls.
Make sure oven door is opened to broil stop position.
Meat too close to the element. Reposition the rack to provide proper clearance between
the meat and the element. Preheat broil element for searing.
Meat not properly prepared. Remove excess fat from meat. Cut remaining fatty edges
to prevent curling, but do not cut into lean.
Insert on broiler pan wrong side up and grease not draining. Always place grid on the
broiler pan with ribs up and slots down to allow grease to drip into pan.
Grease has built up on oven surfaces. Regular cleaning is necessary when broiling
frequently. Old grease or food spatters cause excessive smoking.
Many factors affect baking results. Make sure the proper rack position is used. Center
food in the oven and space pans to allow air to circulate. Allow the oven to preheat to
the set temperature before placing food in the oven. Try adjusting the recipe's
recommended baking time. Try increasing or decreasing your baking temperature
manually and check the condition of your bakeware.
Flames inside oven or smoking from vent. Excessive spillovers in oven. This is normal, especially for high oven temperatures, pie
spillovers or large amounts of grease on bottom of oven. Wipe up excessive spillovers.
For oven fire, see "Setting Surface & Oven Controls" in this Use & Care Guide.
Scratches or abrasions on cooktop surface Coarse particles such as salt or sand between cooktop and utensils can cause scratches.
(Ceramic*Glass ceektop models). Be sure cooktop surface and bottoms of utensils are clean before usage. Small scratches
do not affect cooking and will become less visible with time.
Cleaning materials not recommended for ceramic-glass cooktop have been used. See
"Cooktop Cleaning and Maintenance" in the General Care & Cleaning section.
Cookware with rough bottom has been used. Use smooth, flat-bottomed cookware.
Metal marks
(Ceramic*Glass cooktop models).
Sliding or scraping of metal utensils on cooktop surface. Do not slide metal utensils on
cooktop surface. Use a ceramic-glass cooktop cleaning creme to remove the marks. See
"Cooktop Cleaning and Maintenance" in the General Care & Cleaning section.
Brown streaks or specks Believers are cooked onto surface. See "Cooktop Cleaning & Maintenance" in the
(Ceramic*Glass ceektop models). General Care & Cleaning section in this Use & Care Guide for more detailed information.
Areas of discoloration with metallic sheen Mineral deposits from water and food. Remove using a ceramic-glass cooktop cleaning
(Ceramic*Glass ceektop models), creme. Use cookware with clean, dry bottoms.
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