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I hear a high-pitched noise when
wearing the headset.
• Ensure that your 3.5 mm connector is fully connected to the
headset controller.
I cannot hear caller.
• Listening volume is too low. Press the volume up button on
the headset. and/or ensure that the volume setting on your
computer is set accurately.
• Your headset is not set as the default audio device. Use the
audio settings in your sound control panel/preferences to
select your headset as the default audio device.
• Ensure that your 3.5 mm connector is fully connected to the
headset controller.
Callers cannot hear me.
• Headset is muted. Tap the mute button to unmute the
microphone.
• Headset microphone boom aligned incorrectly. Align the
headset boom with your mouth.
• Your headset is not set as the default Voice device. Use the
audio settings in your sound control panel/preferences to
change the input device.
• Ensure that your 3.5 mm connector is fully connected to the
headset controller.
The sound in the headset is
distorted.
I can hear an echo in the headset.
• Lower the listen volume on your softphone until the
distortion disappears.
• Adjust volume on headset.
• Ensure that your 3.5 mm connector is fully connected to the
headset controller.
When I use my headset with a
softphone, the headset call
control and mute buttons don't
work.
• Make sure the softphone you are using is supported by
viewing www.plantronics.com/softphonecompatibility.
• If required to enable headset control (answer/end and mute)
functionality, ensure you have Poly Lens Desktop App
installed. See Load software.
• Your mobile device may not support call control functionality.
Check with device manufacturer.
The other headset I was using to
listen to music does not work any
more.
• Your headset will set itself as the default audio device in
Windows. Use the audio settings in your sound control panel/
preferences to change the audio device.
My phone is not nding my
headset during a call or while
listening to music.
• When on a call or listening to music, make sure that audio is
routing to the desired headset by going to your settings and
ensuring it is defaulted.
Troubleshooting
Headset
7
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