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www.BISSELL.com
Troubleshooting
Problem Possible causes Remedies
Brush roll
doesn’t rotate
Brush roll switch is turned off Make sure Brush roll switch is on
Vacuum is locked in upright
position
Recline vacuum and switch on the Brush
roll
Vacuuming on Premium Soft
Carpet
Turn Height Adjustment Knob to the
“high carpet” setting. Turn vacuum off
and back on
Brush roll safety feature
triggered (blue changes to red
light illuminating around height
adjustment knob)
Unplug, check for debris, and remove the
debris
Brush roll has lodged debris or
other entanglements, keeping the
brush from rotating
Unplug, check for debris, and remove the
debris
Vacuum won’t
pick
up dirt
Vacuum Suction Knob is in “hose/
tool suction” mode
Turn knob aligning arrow with “Floor
Suction”
Filters are dirty Remove and rinse pre-motor filters.
Allow enough time for them to dry
properly before reinserting. Remove
and dust off post-motor filter
There is a clog in the vacuum Remove debris and any other
entanglements that may be
restricting the brush rolls rotation
Dirt Container is not seated
correctly
Press the Tank Release to release the
Dirt Container and reseat properly
There is a crack or hole in the
Main Hose
If there is a crack or hole, order a new
Main Hose from the BISSELL website
Main Hose is not connected Locate the Main Hose and
reconnect by pushing the hose
connection to secure the latch
There is a clog in the hose or
wand
Check inside of hose for clogs
by disconnecting from handle.
Disassemble wand and check for clogs
Hair wrapped around brush roll
Run vacuum back and forth on clean carpet
several times to release wrapped hair
Dirt is
escaping from
the vacuum
Dirt Container is full Empty the Dirt Container
Filters are missing Check to see if all of the Pre-Motor and
Post-Motor filters are in place
Hose won’t
pick up dirt
Vacuum Suction Knob is in
“Floor Suction” mode
Turn knob aligning arrow with “hose/
tool suction”
16
WARNING
To reduce the risk of electric shock, turn power switch o
and disconnect plug from electrical outlet before performing
maintenance or troubleshooting checks.
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