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We adopt a 30 days return policy which means that all products purchased
on this website may be returned to us within the timeframe. You need to
contact us within 30 days after the product(s) came into your possession
and the product(s) must be returned to us without any undue delays.
Returned products must be returned in the same condition as they were
sent and they must be sent in its original packaging.
If the product is not faulty, (i.e. if you changed your mind or if you are
unhappy with the product for some other reason), the cost of shipping
will all on you. And it is your responsibility that the package arrives safely
to us so we recommend that you use a courier service where it is possible
to track the shipment.
If the product is faulty when you receive it please contact us and we will
help you out (see more information under Manufacturer Warranty).
We reserve the right to give a partial refund in cases when the product(s)
is not in an unused condition, is damaged or has missing parts not due
to our error.
RETURN POLICY：
10
Normal use for seating is identified as the equivalent of a single shift,
forty- (40) hour workweek. To the extent that a seating product is used
in a manner exceeding this, the applicable warranty period will be
reduced in a pro-rata manner.
Some retailers might have custom models imported directly from the
factory and therefore are not supported by our local service team
because we don’t have the correct parts, please contact your retailer
directly for support. If you have any questions about that we will be
happy to assist and identify those items.
SEATING USAGE:
10
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