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• When the tablet falls into a loop during power on
animation and the user interface can't be accessed,
press and hold the Power key to restart. This
eliminates any abnormal OS booting issues caused
by third party applications.
• If neither method is effective, restart the tablet by
pressing the Power key and the Volume up key at the
same time, press the Power key to confirm.
My tablet has not responded for several minutes
• If your tablet doesn’t respond, turn off your tablet by
pressing and holding the Power key until it turns off
and then restart it again.
My tablet turns off by itself
• Check that your screen is locked when you are not
using your tablet, and make sure that the Power
key is not accidentally pressed while the screen is
unlocked.
• Check the battery charge level.
• If it still doesn't work, reset the tablet or update
software.
My tablet can't charge properly
• Make sure that you are using the charger that comes
with the tablet.
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