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TROUBLESHOOTING GUIDE
WARNING: Stop using the generator immediately if any of the following problems occur or risk serious personal injury.
If you have any questions, please contact our customer service at (800) 232-1195, M-F 8-5 CST or email us at techsup-
39
PROBLEM POSSIBLE CAUSE SOLUTION
Engine will not start.
Engine switch is set to OFF. Set engine switch to ON.
Fuel valve is turned to OFF. Turn fuel valve to ON.
Oil is low. Add or replace oil.
Engine is out of fuel. Add fuel.
Engine is filled with
contaminated or old fuel.
Drain fuel in the tank. Fill with fresh fuel.
Spark plug is dirty or broken. Clean or replace the spark plug.
Carburetor is air locked.
Shut off the fuel valve. Remove the bolt from the bottom of the carbure-
tor. Take off the carburetor bowl to allow it to reset. Replace carburetor
bowl and reinstall the bolt.
Propane tank is OFF. Turn tank ON.
Regulator is stuck.
Turn OFF propane tank. Disconnect hose from onboard regulator. Spray
a small amount of penetrating oil into regular inlet, then gently insert a
pin into inlet to break valve free.
Engine runs but there is
no electrical output from
the GFCI outlet.
GFCI has been tested but not
reset.
Press RESET button on GFCI outlet. See p. 31.
Defective GFCI outlet. Contact customer service at 1-800-232-1195.
Engine runs but there
is no electrical output
whatsoever.
Circuit breaker has been tripped
due to overload.
Turn off and unplug electrical device(s). Wait 5 minutes, then press
the circuit breaker to reset. Check the total wattage of the devices and
reduce the load if it exceeds the capacity of the generator. Then plug the
loads back in one by one.
Bad connecting cords/wires.
Check the power cords and extension cords. Do not use if any cord is
damaged. Replace damaged cords immediately.
Bad electrical device connected
to the generator.
Try connecting a different device.
Voltage regulator is bad Check voltage regulator (p. 35) with a multimeter, replace if necessary.
Carbon brushes worn or need
adjustment
Check carbon brushes (p. 35), adjust so that both brushes extrude the
same length, or replace if worn.
Generator runs but does
not support all electrical
devices connected.
Generator is overloaded.
Turn off and unplug all electrical devices. Wait 5 minutes, then press the
circuit breaker to reset. Reduce load as necessary, then plug devices
back in one by one.
Short circuit in one of the
devices.
Try disconnecting any faulty or short-circuited electrical loads.
Air filter is dirty. Clean or replace the air filter element.
Engine is “hunting”
during operation (engine
RPM is fluctuating).
1. The fuel isn’t running
through the fuel valve.
2. The air filter is clogged.
3. The muffler or spark arrestor
is blocked
4. There is gunk in the carbure-
tor preventing a consistent
fuel/air mixture.
Turn off the generator and wait for it to cool down.
Perform the following steps:
1. Check if the fuel is properly and consistently going through the fuel
valve
2. Check for any blockage in the air filter. Check and clean the air filter as
necessary.
3. Check if the spark arrestor is blocked. Clean with metal brush as
necessary.
4. Use “gunk remover” spray on the carburetor jets.
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