1
USE & CARE MANUAL
Gas Wall Oven
BWO
750323
2
BlueStar® Gas Wall Oven
MODELS BWO
THIS APPLIANCE WAS DESIGNED FOR EASE OF INSTALLATION AND OPERATION. HOWEVER, WE
RECOMMEND THAT YOU READ ALL SECTIONS OF THIS MANUAL BEFORE YOU BEGIN INSTALLATION.
INSTALLATION MUST BE PERFORMED BY AN APPROVED GAS INSTALLER OR GAS SERVICE TECHNICIAN OR
THE WARRANTY IS VOID. IN THE COMMONWEALTH OF MASSACHUSETTS A LICENSED PLUMBER OR GAS
FITTER CAPABLE OF REVIEWING AND PERFORMING THE MANUFACTURER’S INSTALLATION CHECKLIST
SHOULD INSTALL THIS APPLIANCE. THE INSTALLATION CHECKLIST IS INCLUDED AT THE REAR OF THIS
BOOKLET.
DO NOT REMOVE PERMANENTLY AFFIXED LABELS, WARNINGS OR DATA PLATES FROM YOUR APPLIANCE.
THIS MAY VOID THE MANUFACTURER’S WARRANTY AND/OR HINDER EFFECTIVE SERVICING AND
MAINTENANCE.
THESE INSTRUCTIONS ARE TO REMAIN WITH THE APPLIANCE AND THE CONSUMER IS TO RETAIN THEM FOR
FUTURE REFERENC
E.
WARNING: If the information in this manual is not followed exactly, a
fire or explosion may result causing property damage, personal injury
or death.
- Do not store or use gasoline or other flammable vapors and
liquids in the vicinity of this or any other appliance.
- WHAT TO DO IF YOU SMELL GAS
• Do not try to light any appliance
• Do not touch or activate any electrical switch
• Do not use any phone in your building
• Immediately call your gas supplier from a neighbor’s phone.
Follow the gas supplier’s instructions.
• If you cannot reach your gas supplier, call the fire department
- Installation and service must be performed by a qualified
installer, service agency or the gas supplier.
NOTE: WARRANTY SERVICE MUST BE PERFORMED BY AN AUTHORIZED SERVICE AGENT. YOU MAY
REQUEST WARRANTY SERVICE BY CALLING 800-449-8691. YOU MAY ALSO REQUEST SERVICE VIA THE
INTERNET BY SUBMITTING THE SERVICE REQUEST FORM AT WWW.BLUESTARCOOKING.COM
In the Commonwealth of Massachusetts, gas connections must be performed by a licensed plumber or
licensed gas fitter.
Proposition 65 Warning
WARNING: THIS PRODUCT CAN EXPOSE YOU TO CHEMICALS INCLUDING CARBON MONOXIDE WHICH
IS KNOWN TO THE STATE OF CALIFRONIA TO CAUSE BIRTH DEFECTS OR OTHER REPRODUCTIVE HARM.
FOR MORE INFORMATION GO TO WWW.P65Warnings.ca.gov
© Copyright 2010 Pri zer –Pai nter Stove Wo rks, Inc. All specifications are subject to change without prior notification
P/N 750323 Page 5
All specifications are subject to change without prior notification.
8. Do not store items of interest to children near
the appliance. Children, as well as adults,
should never be allowed to sit, stand, or climb
on any part of the appliance. Serious injury
may occur.
9. Do not use water on grease fires. Never pick
up a flaming pan. It is recommended you
purchase a multi-purpose dry chemical or
foam-type fire extinguisher for your home.
Store it in close proximity to your appliance.
10. For your safety, never use your appliance or
any other cooking appliance as a space heater
to warm or heat the room.
11. All local and national codes and ordinances
must be observed. Installation must conform
with local codes. In the absence of such, Na-
tional Fuel Gas Cade ANSI Z223.1 NFPA54
or latest.
12. In Canada: Installation must be in accordance
with the current CAN/CGA B149.1&2 Gas
Installation Codes and/or local codes.
13. In Massachusetts: All gas products must be
installed by a “Massachusetts licensed”
plumber or gas fitter. A “T” type handle
manual valve must be installed in the gas sup-
ply line to the appliance.
14. To avoid personal risk or injury, this unit re-
quires two or more personnel when lifting,
handling, or moving this appliance. Do not
use the handle or oven door to lift the oven.
Remove door before installation to ensure no
damage is resulted in lifting of the oven.
To avoid personal injury or property damage,
please read and follow these important safety
precautions.
1. Before any maintenance or repairs are per-
formed, disconnect the appliance from the elec-
tric supply.
2. Your appliance should be installed by a quali-
fied gas installation technician. Have the tech-
nician show you the exact location of the gas
shutoff valve on the incoming gas line so you
know how to turn off the gas if necessary.
3. In the event of a power failure, do not attempt
to operate the appliance or light any of the
burners. This is a gas fired appliance that em-
ploys electrical components such as the igni-
tion and safety devices.
4. Do not attempt to repair or replace any part of
this appliance unless specifically instructed to
do so by this manual. In-warranty service must
be performed by an authorized service agency.
5. Do not store flammable materials on or near
the appliance. Keep the appliance area clean
and free of combustible materials, gasoline and
other flammable vapors and liquids. A check
before each use to determine that no hazardous
materials are in the area is recommended.
6. The push-to-turn control knobs on this appli-
ance are designed to be child-safe, however,
not a guarantee of operation. Children should
not be left alone or unattended in the kitchen
while the appliance is in use.
7. The ventilation and flue ways of this appliance
must remain unobstructed at all times.
SAFETY INSTRUCTIONS
WARNING!
Operation of this product could expose you to carbon monoxide if not adjusted properly. Inhala-
tion of carbon monoxide is known to the state of California to cause birth defects or other repro-
ductive harm.
WARNING!
Never cover any slots, holes or passages in the oven bottom or cover an entire rack with materials
such as aluminum foil. Doing so blocks air flow through the oven and may cause carbon monoxide
poising. Aluminum foil linings may also trap heat, causing a fire hazard.
P/N 750323 Page 6
All specifications are subject to change without prior notification.
SAFETY INSTRUCTIONS
WARNING!
• Never operate this appliance during power
failure.
• The use of cabinets for storage above the
oven may result in a potential fire or burn
hazard.
• The misuse of the oven door; sitting, step-
ping, or leaning on, can result in hazards or
injuries and damage to the product and or
user.
• Do not use commercial oven cleaners in-
side the oven. The use of these cleaners
can result in hazardous fumes or may dam-
age the porcelain oven cavity.
• Use only dry, sturdy pot holders. Damp
towels or pot holders can create steam and/
or ignite.
• Do not drape towels or materials on oven
doors. These articles may ignite.
• Always avoid reaching into the oven top to
add or remove food. Utilize the motion of
the oven racks and handle with care.
• Always follow food manufacturers instruc-
tions for food handling and preparation.
• OVEN WILL GET HOT! Never touch
the inside of the oven cavity or oven burner
when in operation. As with any cooking
appliance, surfaces will get hot. Personal
injury or harm may occur.
To Prevent Fire and Smoke Damage
• Be sure all packing materials are removed
from the appliance.
• Keep area around appliance free and clear
of all combustible materials, gasoline, and
other flammable vapors.
• Many aerosol spray cans be explosive
when exposed to heat— Do not store near
appliance.
• Many plastics are vulnerable to heat—Do
not store near appliance.
• Combustible items like paper, and plastic,
can ignite or metals can heat up when ex-
posed to heat can burn and cause harm—
Do not pour spirits over hot foods. Do not
leave the oven unattended when in opera-
tion.
In Case Of Fire
• Turn off appliance and any ventilation if in
use to avoid spreading the flames.
• Smother fire or flame by closing the door.
• Do not use water on grease fires. Use bak-
ing soda, a dry chemical, or a foam fire ex-
tinguisher.
• Grease is flammable and should be handled
with caution. Let grease cool before re-
moving. Wipe up all spills and accumula-
tions of grease when cool to the touch.
P/N 750323 Page 7
All specifications are subject to change without prior notification.
Dimensions of 24” Wall Oven
Built In 24” All Gas Wall Oven
Description
BWO24AGS
Overall Width
24”
Overall Depth from Rear
To edge of cabinet face 23 1/2”
To end of door 26 1/2”
Cutout Width
23 5/8””
Cutout Height
32 1/4”
Cutout Depth
23 1/2”
Cutout Height from Floor
10”
Gas Requirements
Shipped natural or LP gas, must be specified, Accepts standard residential
1/2”(1.3 cm) beyond 23”
Gas Manifold Pressure
Natural 5.0” W.C.P/Liquid Propane 10” W.C.P
Electrical Requirements
120VAC/60 Hz 4 ft(121.9 cm) 3-wire cord with grounded 3-prong plug
attached to product. Flexible cord connector must be 1/2” ID (1.3 cm).
Cord must be agency approved for use with household gas ovens.
Maximum Amp Usage
8.0 Amps, recommend a 15 amp circuit
Oven Burner Rating
One 25,000 btu Nat or L.P.
Infrared Broiler Rating
Infrared Broiler 18,000btu Nat or L.P.
Oven Interior Width
20 1/4”
Oven Interior Depth
19 3/4”
Oven Interior Height
15”
Oven Volume
3.47 cubic feet
Approximate Weight
250 pounds
Overall Height
32 3/4”
Electric Heat Assist Rating
One Electric Heat Element 3,000btu
P/N 750323 Page 8
All specifications are subject to change without prior notification.
Cut Out Dimensions of 24” Wall Oven
• This unit must vent 36” off of the ground
• This is a built in unit.
• This is a zero clearance unit.
• The grounded electrical socket must be placed above or below cut off
• To prevent possible damage to the cabinets, use only moisture resistant materials and finishes that
will withstand temperatures up to 190 degrees F(88 degrees C)
P/N 750323 Page 9
All specifications are subject to change without prior notification.
Dimensions of 30” Wall Oven
Built In 30” All Gas Wall Oven
Description
BWO30AGS
Overall Width
30”
Overall Depth from Rear
To edge of cabinet face 23 1/2”
To end of door 26 1/2”
Cutout Width
29 5/8”
Cutout Height
32 1/4”
Cutout Depth
23 1/2”
Cutout Height from Floor
10”
Gas Requirements
Shipped natural or LP gas, must be specified, Accepts stan-
dard residential 1/2”(1.3 cm) beyond 23”
Gas Manifold Pressure
Natural 5.0 W.C.P/Liquid Propane 10 W.C.P
Electrical Requirements
120VAC/60 Hz 4 ft(121.9 cm) 3-wire cord with grounded 3-
prong plug attached to product. Flexible cord connector must
be 1/2” ID (1.3 cm). Cord must be agency approved for use
with household gas ovens.
Maximum Amp Usage
8.0 Amps, recommend a 15 amp circuit
Oven Burner Rating
One 25,000 btu Nat or L.P.
Infrared Broiler Rating
Infrared Broiler 15,000btu Nat or L.P.
Oven Interior Width
26”
Oven Interior Depth
19 3/4”
Oven Interior Height
15”
Oven Volume
4.46 cubic feet
Approximate Weight
300 pounds
Overall Height
32 3/4”
Electric Heat Assist Rating
One Electric Heat Element 3,000btu
P/N 750323 Page 10
All specifications are subject to change without prior notification.
Cut Out Dimensions of 30” Wall Oven
• This unit must vent 36” off of the ground
• This is a built in unit.
• This is a zero clearance unit.
• The grounded electrical socket must be placed above or below cut off
• To prevent possible damage to the cabinets, use only moisture resistant materials and finishes
that will withstand temperatures up to 190 degrees F(88 degrees C)
P/N 750323 Page 11
All specifications are subject to change without prior notification.
Dimensions of 36” Wall Oven
Built In 36” All Gas Wall Oven
Description
BWO36AGS
Overall Width
36”
Overall Depth from Rear
To edge of cabinet face 23 1/2”
To end of door 26 1/2”
Cutout Width
35 5/8”
Cutout Height
32 1/4”
Cutout Depth
23 1/2”
Cutout Height from Floor
10”
Gas Requirements
Shipped natural or LP gas, must be specified, Accepts stan-
dard residential 1/2”(1.3 cm) beyond 23”
Gas Manifold Pressure
Natural 5.0 W.C.P/Liquid Propane 10 W.C.P
Electrical Requirements
120VAC/60 Hz 4 ft(121.9 cm) 3-wire cord with grounded 3-
prong plug attached to product. Flexible cord connector must
be 1/2” ID (1.3 cm). Cord must be agency approved for use
with household gas ovens.
Maximum Amp Usage
8.0 Amps, recommend a 15 amp circuit
Oven Burner Rating
One 25,000 btu Nat or L.P.
Infrared Broiler Rating
Infrared Broiler 15,000btu Nat or L.P.
Oven Interior Width
29”
Oven Interior Depth
19 3/4”
Oven Interior Height
15”
Oven Volume
4.97 cubic feet
Approximate Weight
350 pounds
Overall Height
32 3/4”
Electric Heat Assist Rating
One Electric Heat Element 3,000btu
P/N 750323 Page 12
All specifications are subject to change without prior notification.
Cut Out Dimensions of 36” Wall Oven
• This unit must vent 36” off of the ground
• This is a built in unit.
• This is a zero clearance unit.
• The grounded electrical socket must be placed above or below cut off
• To prevent possible damage to the cabinets, use only moisture resistant materials and finishes that
will withstand temperatures up to 190 degrees F(88 degrees C)
P/N 750323 Page 13
All specifications are subject to change without prior notification.
UNPACKING
1. Check the package for damage. If any
damage is visible you should mark the
bill of lading you sign that there may
be concealed damage.
2. Ensure the container is upright. If the
container is not upright major damage
can occur to your appliance. Thor-
oughly inspect your appliance for
damage. If damage is discovered, do
not refuse delivery. Contact the dealer
and file appropriate freight claims.
Save all packaging material. Do not
contact the manufacturer. Your appli-
ance was shipped from the dealer you
purchased it from. Shipping damage
claims are to be resolved between the
customer, shipping carrier and dealer.
The manufacturer may assist in resolv-
ing any such claims, but such assis-
tance does not relieve you of your re-
sponsibility.
3. Move the container as close to its in-
stallation location as possible. This
will reduce moving and handling your
appliance once it is out of its shipping
container.
4. Cut the straps holding the carton to the
palette. Lift the box directly up and
off the appliance. Do not use a ham-
mer. Do not cut the carton with a ra-
zor, utility or box cutting knife.
5. Remove and unpack any accessories
shipped with your appliance. Make
sure no hardware or accessories are
left to be disposed of unintentionally.
INSTALLATION
CAUTION!
• Each gas appliance shall be located
with respect to building construction
and other equipment to permit access
to the appliance. Such access and
clearance is necessary for cleaning and
servicing.
• Due to its size and weight, a rolling lift
jack, air sled or pallet jack should be
used to move the appliance into posi-
tion.
• Do not push against the edges or sides
of any appliance in an attempt to slide
it into position. Although all metal
parts are deburred during the manufac-
turing process, serious injury could
occur if the appliance were to move
suddenly while being positioned. We
recommend you use gloves during the
installation process.
• Do not use the louvered kick panel or
oven door handle to push or pull the
appliance into position.
• For optimum performance the appli-
ance should be leveled during installa-
tion. A carpenter type level should be
placed on the unit three ways: side to
side; front to back; diagonally.
P/N 750323 Page 14
All specifications are subject to change without prior notification.
GAS CONNECTIONS
1. The installation of this appliance must
conform with all applicable local codes.
In the absence of local codes, the instal-
lation must conform to the latest level of
the National Fuel Gas Code, ANSI
Z223.1/NFPA 54. In Canada, the instal-
lation must be in accordance with the
current CAN/CGA B149.1 and B149.2.
2. This appliance can be configured to work
with either natural gas or LP gas. Verify
that the appliance and the incoming gas
supply are compatible. Check the rating
plate.
3. The gas supply line must be the same
size or larger than the gas inlet of the ap-
pliance. Your appliance has either a ½”
NPT or ¾” NPT gas inlet connection.
We recommend the supply line be ¼”
NPT larger than the gas inlet of the appli-
ance.
4. Sealant used on pipe joints must be resis-
tant to LP gas.
5. An installer provided manual shut-off
valve must be installed in the gas supply
line ahead of the appliance. This shut-off
must be easily accessible in case of emer-
gency.
6. All gas cooking equipment must have a
pressure regulator on the incoming ser-
vice line for safe and efficient operation.
This appliance is equipped with such a
gas pressure regulator. Incoming gas
pressure should be checked with a ma-
nometer. The correct manifold pressure
for natural gas is 5.0” wc. For LP gas the
correct manifold pressure is 10” wc.
7. Incoming line pressure upstream of the
appliance should be 1.0” wc greater than
the operating manifold pressure. Service
pressure may fluctuate for a variety of
reasons. Under no circumstances should
the factory installed regulator be re-
moved or by-passed.
8. The factory will include, but not
install a pressure regulator This
regulator will withstand an input pressure
of ½ PSI (12” wc). If the incoming pres-
sure exceeds the maximum rating a step-
down regulator is required.
9. The appliance and its individual shut-off
valve must be disconnected from the gas
supply line during any pressure testing in
excess of ½ PSI [3.5 kPa].
10. The appliance must be disconnected from
the gas supply by closing its individual
shut-off during any pressure testing less
than ½ PSI [3.5 kPa].
11. Check to see that all installer supplied
pipes and fittings are clear of debris,
threading chips or other foreign particles
before connecting the appliance to the
supply line. Such particles will clog ori-
fices and/or valves when pressure is ap-
plied. Service to clean such clogs is not
covered by your warranty.
12. The incoming gas supply is brought from
the inlet pipe. This is the only connec-
tion required via the installer-supplied
shut-off valve.
13. If the appliance is to be installed with
flexible couplings and/or a “quick dis-
connect” the installer must use a com-
mercially approved AGA Design certi-
fied flexible connector at least ½” NPT
that complies with ANSI Z21.41. In
Canada the connector must comply with
CAN 16.10-88 and the “quick discon-
nect” device must comply with CAN
16.19M-79 and installed with a strain
relief device.
14. In Massachusetts, this appliance must be
installed with a 36” long flexible gas
connector
15. Before putting the appliance into service
test all gas connections for leaks. Use a
INSTALLATION
P/N 750323 Page 15
All specifications are subject to change without prior notification.
soapy solution. DO NOT USE AN
OPEN FLAME TO CHECK FOR
LEAKS. Such a procedure is dangerous
and it may not detect all the small leaks
that a soapy solution will.
16. Air shutter adjustments are preset at the
factory. These adjustments may need to
be redone and/or fine tuned by the in-
staller. These adjustments are normal.
They are the responsibility of the quali-
fied installer and are not covered by your
warranty.
17. A gas conversion performed in the field
may void your warranty. Contact your
dealer for information regarding the con-
version from one type of gas supply to
another.
INSTALLATION
ELECTRICAL CONNECTIONS
1. The installation of this appliance must
conform with all applicable local codes.
In the absence of local codes, the installa-
tion must conform to the latest level of the
National Electric Code, ANSI/NFPA 70.
2. This appliance is equipped with a standard
three prong polarized, NEMA 5-15P line
cord to be plugged into a 120Volt 15 Amp
outlet.
3. Removing the grounding prong from the
plug will void the manufacturer’s war-
ranty.
4. The cord exits the appliance at the lower
rear toward the left (viewed from front)
side.
5. If the electrical supply is not turned on or
is interrupted the appliance will not oper-
ate.
6. The applicable wiring diagram for this ap-
pliance is in the Quick Start Package.
7. The circuit where you plug your appliance
must be grounded and polarized.
8. We recommend the circuit for your appli-
ance be a non-GCFI dedicated line.
9. It is recommended that your circuit never
include a microwave oven.
WARNING!
This appliance is equipped with a three-
pronged grounding plug for your protec-
tion against shock hazard and should be
plugged directly into a properly grounded
receptacle. Do NOT cut or remove the
grounding prong from this plug.
If the appliance is not grounded or its po-
larity is reversed severe shock hazards
can exist.
IMPORTANT!
ALL GAS BURNERS NEED SUFFICIENT AIR
TO OPERATE AND LARGE OBJECTS
SHOULD NOT BE PLACED IN FRONT OF
THIS APPLIANCE WHICH WOULD OB-
STRUCT THE AIR FLOW THROUGH THE
FRONT.
P/N 750323 Page 16
All specifications are subject to change without prior notification.
BEFORE YOU TURN IT ON….
• As part of the installation protective plas-
tic wrappers on stainless steel surfaces
should be removed. These wrappers
must be removed before operation.
• New appliances are wiped clean with
various cleaners and solvents to remove
visible signs of dirt, oil and grease before
leaving the factory. After installation,
performance checks and adjustments, the
appliance should be allowed to heat to
burn off any such oils from internal parts.
The presence of such coatings is normal
as part of the manufacturing process.
Follow the Oven Burn-Off Procedure in
the Care and Maintenance section of this
booklet.
• Removable parts should be washed with
hot soapy water, well rinsed and wiped
dry.
• Complete and mail your Performance
Checklist to validate your warranty.
OVEN BURNER
• Before turning on your oven for the first
time perform the Oven Burn-Off Proce-
dure in the Care and Maintenance section
of this booklet. Remove the broiler pan,
oven racks, rack guides, and wash them
with hot soapy water. Thoroughly rinse
and dry items and replace them. To light
the oven push in and turn the oven knob
counter clockwise to the temperature set-
ting you wish to cook at - 150ºF to
500ºF. The oven igniter will glow
brightly. The gas valve will open allow-
ing the flow of gas into the burner. The
oven igniter will light the gas coming out
of the ports on the burner. This may take
up to one minute.
• During the first few minutes of operation
a mild condensation may appear on the
internal side of your oven door or the
door windows. This is normal and will
disappear as the oven warms.
• Allow the oven to pre-heat at least 10
minutes before turning on the convection
fan.
• Allow the oven to pre-heat 20 - 30 min-
utes to be fully to temperature for baking.
• Never place any pan or food for baking
directly on the bottom of the oven. Al-
ways use a rack in at least the lowest po-
sition.
• Center pans on the rack for best hot air
circulation around the food. If using
multiple pans and the convection fan
leave at least one inch of space between
them.
• Never let food come in contact with in-
ternal oven surfaces.
• Your oven is not a storage compartment.
Do not place food or articles in the oven
when you are not using it.
OVEN BROILER
• Remove everything from the oven racks.
OPERATION
WARNING
Never cover any slots, holes or passages in
the oven bottom or cover an entire rack with
any material, such as aluminum foil. Doing
so blocks airflow through the oven and may
cause carbon monoxide poisoning.
Aluminum foil linings may also trap heat
creating a fire hazard.
P/N 750323 Page 17
All specifications are subject to change without prior notification.
• Push in and turn the oven thermostat
knob counter clockwise to the broil
“BR” position.
• Properly position the rack and the food
you will broil to the correct distance
from the broiler.
• The broiler igniter will begin to glow
brightly, the gas valve will open to allow
gas flow and the ceramic burners will
light. This takes approximately one min-
ute.
• The infrared oven broiler may have an
initial bellowing flame that will even out
to a blanket of blue flame . After a few
minutes the ceramic blocks will begin to
glow brightly and radiate infrared heat.
• Once the broiler reaches proper tempera-
ture it will cycle on and off.
• It is not necessary to pre-heat the broiler
prior to use.
• The oven burner and broiler will not op-
erate at the same time.
• Do NOT use the convection fan while
broiling.
FULL EXTENSION RACK
• Oven comes standard with one full ex-
tension rack per cavity This allows you
to pull out the rack 100% from the oven
cavity for easier loading and unloading of
large items.
• This rack is originally located on the bot-
tom position of the rack guides.
• This rack can be moved to the other posi-
tions of the rack guides at your conven-
ience.
To remove rack :
• This should only be performed when the
oven is cool and the rack is empty.
• Push the rack fully into the oven.
• Grasp the slides on each side of the rack
and lift the front up slightly.
• Pull the rack towards you evenly. There
is a tab at the rear of each slide positioned
over and under the rack guide wire.
• Once removed the extension rack can be
placed at another rack position by revers-
ing the process.
To replace rack :
• Grasp the slides on each side of the rack.
The slides should be fully closed during
this procedure. If extended, they can be
closed by standing the back end of the
rack on the floor.
• With the rack angled upwards, insert the
top tab over the rack guide position you
wish to use. Tilt down slightly so the bot-
tom tab can be under the wire.
• Push back evenly. If you do not push
evenly the slide may bind until you
straighten it out.
• When the rack is pushed all the way back,
there is a hook at the front of each slide
that must go over the front edge of the
rack guide wire to lock everything into
position.
OPERATION
WARNING
Do not put your face near the infrared broiler
when lighting. Keep the door closed during
lighting and broiling. Open the door only to
insert or remove food.
NEVER use this appliance as a space
heater to heat or warm the room. Doing
so may result in carbon monoxide poison-
ing and overheating of the oven.
P/N 750323 Page 18
All specifications are subject to change without prior notification.
BODY
• All stainless steel and painted parts
should be cleaned regularly with hot
soapy water.
• Commercially available stainless
steel cleaners may be used on
stainless steel. Be sure to follow
manufacturer’s instruction for use.
• DO NOT use steel wool or metal
pads or other abrasive cleaners.
These surfaces are painted or pol-
ished and using these products will
scratch and damage your finish.
• In extreme conditions use a cloth
soaked in hot water to sit on the
soiled area to soften the residue and
allow it to be safely cleaned off.
LIGHT scraping with a rubber or ny-
lon spatula may be used to finish lift-
ing residue off.
• Do NOT use a metal knife, spatula or
similar or any metal tool to scrape
these surfaces.
• Do NOT permit citrus or tomato
juices to sit and dry on these surfaces.
Wipe such spills immediately. Citric
acid will discolor stainless steel.
OVEN
• The oven interior is coated with por-
celain enamel. It may be cleaned by
using commercially available oven
cleaners.
• Be sure to follow manufacturer’s in-
structions for use.
• Insure the cleaning chemical does not
come in contact with any painted sur-
faces on your appliance.
• You may want to line your floor with
several layers of newspaper to catch
any drips or run-off of cleaning
chemicals.
• NEVER use ammonia to clean a
warm or hot oven. Be sure to well
ventilate the area.
• Baked on spills may be loosened with
a nylon pad or household cleaner.
• DO NOT use steel wool or metal
pads to clean the interior oven sur-
face. They may damage or scratch
off the enamel coating.
• The door window may be safely
cleaned with the same methods.
• Do not rub or scrub on the door gas-
ket material. Damage to the material
or the door seal may occur.
• Oven racks and side wall rack guides
may be removed for cleaning. If they
fit, they are safe to run through your
dishwasher.
• The convection oven fan must be
cleaned periodically of any food or
food particles. Grease build-up may
be cleaned with commercial cleaners.
Use caution not to cut your self on the
edges of the fan blades.
• Do not try and clean the infrared
broiler surface, permanent damage
may occur.
CLEANING
P/N 750323 Page 19
All specifications are subject to change without prior notification.
OVEN
• Oven may make banging noises as it
heats and cools. This is a normal condi-
tion.
• Pre-heat the oven thoroughly before use
(20-30 minutes).
• Never use foil to line the oven bottom
or oven racks. This will block the heat
flow and can create a hazard.
• Never place anything directly on the
bottom of the oven cavity. This ob-
structs the airflow and will cause un-
even results.
• Place items on oven racks evenly and
centered for even baking.
• When loading the oven, work as
quickly as possible to prevent loss of
heat.
• When practical, start cooking the lowest
temperature product first and gradually
work up to the higher temperatures.
• Leave a minimum of one inch between
pans on the same rack for even baking.
• Roast meat with the fat side facing up
for self-basting and minimal shrinkage.
CONVECTION OVEN
• As a general rule, the temperature
should be reduced 25ºF to 50ºF from
that used in a standard/conventional
oven. Cooking time may also be
shorter. We suggest closely monitoring
the first batch of each product prepared.
• Cooking times and temperatures will
vary depending upon such factors as
size of the load, temperature, mixture of
products (particularly moisture) and
density of products.
• Keep a record of the times, temperature
and load sizes you establish for various
products. Once you have determined
these, they will be similar for succeed-
ing loads.
• Center pans on racks and load each
shelf evenly to allow for proper air cir-
culation within the cavity.
• When baking, weigh or measure the
product in each pan to assure even
cooking.
• Muffin pans should be placed in the
oven back to front or with the short side
of the pans facing the front. This re-
sults in the most evenly baked product.
• When re-thermalizing frozen casseroles,
preheat the oven 100º over the sug-
gested temperature. Return the cooking
temperature to the normal setting once
the oven is loaded. This will help com-
pensate for the introduction of a large
frozen mass into the cavity.
HELPFUL HINTS
P/N 750323 Page 20
All specifications are subject to change without prior notification.
HELPFUL HINTS
You may find that your new oven cooks
differently than the one replaced. Use your
new oven for a few weeks to become more
familiar with the unit. Do not use thermo-
stats such as those found in grocery stores
to check your oven temperatures. These
thermostats may vary by 40 degrees or
more.
THERMAL vs. CONVECTION
BAKING
Thermal baking refers to the use of tradi-
tional heat circulation by means of natural
air flow - fan not turned on. In thermal
baking, heat is emitted by a burner below
the oven cavity. The heat rises through the
oven cavity and is transferred to the food
and oven interior. The continuous supply
of heat from the burner causes the heated
air to circulate within the oven.
A convection oven is equipped with a
motor-driven fan usually located at the rear
of the oven cavity. This fan circulates
heated air within the oven resulting in even
heat distribution and a consistent
temperature throughout the cavity.
Convection ovens can handle larger loads
than standard ovens with a high degree of
consistency. In a convection oven, cool air
is replaced by hot air quickly and consis-
tently, providing better browning of baked
goods and poultry. Meats are seared and
self-basted, resulting in more flavor and
less shrinkage as well as quicker cooking
times.
P/N 750323 Page 21
All specifications are subject to change without prior notification.
HELPFUL HINTS
Problems/Solutions
• If cakes are dark on the sides and not
done in the center - Lower oven tem-
perature
• If cakes edges are too brown - Reduce
number of pans or lower oven tempera-
ture
• If cakes have light outer color - Raise
oven temperature
• If cake settles slightly in the center -
Bake longer or raise oven temperature
slightly. Do not open the doors too of-
ten or for long periods of time
• If cake ripples - Overloading pans or
batter is too thin
• If cakes are too coarse - Lower oven
temperature
• If pies have uneven color - Reduce
number of pies per rack or eliminate
use of bake pans
• If cupcakes crack on top - Lower oven
temperature
• If meats are browned and not done in
the center - Lower oven temperature
and roast longer
• If meats are well done and browned -
Reduce cooking time
• If meats develop a hard crust - Lower
oven temperature
• If rolls have uneven color - Reduce the
number or size of pans
P/N 750323 Page 22
All specifications are subject to change without prior notification.
HELPFUL HINTS
What How Where Temp Time
Steak Rare Top Rack High 6-8 minutes/side
Medium Middle Rack High 8-10 minutes/
side
Hamburger Medium Top Rack High 6-8 minutes/side
Medium-Well Middle Rack High 8-10 minutes/
side
Fish 1” thick Middle Rack Medium-High 10-15 minutes
1/2 “ Thick Top Rack Medium-High 8-10 minutes
Chicken Boneless Breast Middle Rack Medium 15 minutes/side
Leg & Thigh Lower Rack Medium 25 minutes/side
Garlic Bread Lower Rack Medium 3-5 minutes
Suggested Broiler Settings
P/N 750323 Page 23
All specifications are subject to change without prior notification.
OVEN BURN-OFF PROCEDURE
• As part of installation protective plastic
wrappers on stainless steel surfaces
should be removed. These wrappers
must be removed before operation.
• New appliances are wiped clean with
various cleaners and solvents to remove
visible signs of dirt, oil and grease be-
fore leaving the factory.
• Before turning on your oven for the first
time, remove the broiler pan, oven
racks, and rack guides and wash them
with hot soapy water. Thoroughly rinse
and dry items and replace them.
• During initial start-up, after all perform-
ance checks and adjustments, the oven
should be allowed to heat to burn off
any oils or solvents from internal parts.
The presence of such coatings is normal
as part of the manufacturing process.
• Follow the user instructions to light the
oven. Once lit set the temperature ad-
justment to 300º.
• Allow the oven to pre-heat at least 10
minutes before turning on the convec-
tion fan.
• After approximately 30 minutes in-
crease the temperature setting to 450º
and allow to heat for another hour.
• During this process a strong odor and/or
some smoke may be observed as any
oils and solvents on internal parts are
burned off. This is the primary reason
for the burn-off process.
NOTICE!
AIR SHUTTER ADJUSTMENTS
Air shutter adjustments are preset at the
factory. These adjustments may need to be
redone and/or fine tuned by the installer.
These adjustments are normal. They are
the responsibility of the qualified installer
and are not covered by your warranty.
CARE AND MAINTENANCE
P/N 750323 Page 24
All specifications are subject to change without prior notification.
OVEN BURNER AIR SHUTTER
ADJUSTMENT
Before attempting to adjust the oven burner
air shutter, insure the following has been
checked and is correct:
• Proper gas type - match serial plate
• Proper regulator setting
• Orifice aligned - parallel with the ven-
turi to the burner
After verifying the gas, regulator and ori-
fices adjust the air shutter by:
1. Remove bottom panel from inside oven
cavity.
2. Remove lower kick panel held in place
by two sheet metal screws
3. Pre-heat oven for 10-15 minutes. DO
NOT turn on convection oven fan dur-
ing adjustment procedure
4. Use a screwdriver to loosen the air shut-
ter tightening screw
5. Turn the air shutter as required to adjust
the flame - open gap for “lazy” flame,
close gap for “lifting” flame.
6. Test burner.
7. If necessary, turn off burner and read-
just.
8. Turn off burner, tighten shutter screw
and replace kick panel and oven bot-
tom.
CARE AND MAINTENANCE
REPLACING OVEN LAMPS
Your oven comes with either one or
two oven lights. When changing a
burned out lamp it is necessary first to
insure the oven is cool. Grasp the clear
globe lens and turn counter clock-wise
to loosen. Replace the burned out lamp
with a 40 watt Appliance style bulb
only. Do not use normal lamp bulbs -
they are not suited for the higher tem-
peratures of your oven. Replace the
clear globe.
P/N 750323 Page 25
All specifications are subject to change without prior notification.
TROUBLESHOOTING
PROBLEM SOLUTION
LAZY flame—floating, larger in size than nor-
mal
Air shutter adjustment.
LIFTING flame—well defined with visible
inner core, noisy, gap between burner and
flame
Air shutter adjustment.
Oven won’t light Ensure range is plugged in.
Ensure gas is turned on - test top burner.
Check hot surface igniter for red glow, call for
service.
Broiler won’t light Ensure range is plugged in.
Insure gas is turned on - test top burner.
Check hot surface igniter for red glow, call for
service
Oven light not on Ensure range is plugged in.
Change light bulb - 40 watt Appliance only.
Convection fan doesn’t turn Ensure range is plugged in.
Call for service.
3
PERFORMANCE CHECKLIST
This checklist has been developed to assure proper installation of your appliance.
To validate your warranty you must mail or submit online this form within 90 days of installation and a copy of your receipt
to: Warranty Department, Prizer-Painter St ove Works Inc., 318 June Avenue Blandon, PA 19510 or
www.bluestarcooking.com/support/product-registration/.
Customer Inf ormation (Please Print) Product Information (Please Print)
Name: ________________________________________ Model No: ________________________________
Address: ______________________________________ Serial No: _________________________________
City: _________________________________________ Purchase Date: _____________________________
State, Zip Code: ________________________________ Installation Date: ___________________________
E-mail: _______________________________________ Installer’s Name: ___________________________
Telephone: ____________________________________ Company: _________________________________
Dealer: _______________________________________ Telephone: ________________________________
CHECK ALL THAT APPLY
Appearance and Aesthetics Electrical Connection
Exterior Correct voltage
Top section Grounded outlet
Oven interior Polarized outlet
No GFCI
Installation Gas Connection
Proximity to cabinets Verify fuel—_____Nat _____LP
Level Gas shut-off present and accessible
Backguard in place Supply line properly sized
Read User Manual Supply pressure checked
Review safety instructions Operating pressure checked
All connections checked for leaks
Ignition Flame Adjustment Air/Gas Mixture Valve Operation
Oven Burner Oven Burner Oven Burner Oven Burner
Infrared Broiler Infrared Broiler Infrared Broiler Infrared Broiler
Controls Oven Door
Knobs Alignment
Thermostats Door seal
Convection oven fan & switch Hinges
Oven light switch
For further information about this warranty,
contact Prizer-Painter Customer Service at 1-800-449-8691
LIMITED WARRANTY
BlueStar
®
Cooking Appliances, BlueStar
®
Ventilation Hoods, Prizer Hoods
®
Ventilation Hoods and
Abbaka Ventilation hoods and remote blowers
Before using your Product, please read this Limited Warranty and Arbitration Clause carefully to understand
your rights.
This Warranty is provided to you by Prizer-Painter Stove Works, Inc. (“Prizer-Painter”), which warrants the
parts of your BlueStar
®
cooking appliance, BlueStar
®
ventilation hood, Prizer Hoods
®
ventilation hood, or
Abbaka ventilation hood or remote blower (“Product”), as described below.
This Warranty covers the owner of the residence in which the Product is installed, and his or her spouse
(“Owner” or “You”).
Products Covered
This Warranty applies only to BlueStar
®
cooking appliances, BlueStar
®
ventilation hoods, Prizer Hoods
®
ventilation hoods and Abbaka ventilation hoods and remote blowers purchased in the continental U.S. and
Canada on or after April 1, 2019. This Warranty applies only to Product sold by a BlueStar
®
authorized dealer
or Prizer-Painter directly for use in residential properties only. Products must be installed by a qualified,
licensed installer. Any service call deemed to be the result of improper installation shall be the responsibility of
the owner. This Warranty is also void if the original factory installed serial number is altered or removed from
the Product.
Products Not Covered
This Warranty does not apply to Products installed or used in any commercial or other non-residential property
such as, but not limited to, day care facilities, hotels, motels, firehouses and nursing homes. This Warranty does
not cover Products installed outside the U.S. or Canada. This Warranty does not apply to gas type conversions
on cooking appliances not completed by a certified gas technician, licensed plumber or certified BlueStar
®
servicers.
Full Two-Year Warranty
Product Registration is not required to obtain Warranty Coverage but is highly recommended for optimal
servicing and affects the length and certain remedies available under the warranty.
If the Product is properly registered within 90 days of Installation Date: For two (2) years from the date that the
Product is originally installed, this Warranty covers all parts and labor to repair or replace, at our discretion, any
functional component of the Product, that is defective in materials or workmanship. Replacement service will
only be provided if and when attempts to repair the Product have been exhausted. Such repair or replacement
service must be performed by a factory authorized service agent located within 100 miles roundtrip from the
location of the Product. Service will be provided during normal business hours. The Owner will be responsible
for any and all costs associated with additional mileage, non-standard service or overtime, and special
equipment required to remove the Product so that service may be performed. Prizer-Painter reserves the right to
deny warranty coverage for excessive installation delays.
For products not properly registered: For one (1) year from the date that the Product is originally installed, this
Warranty covers all parts and labor to repair or replace, at our discretion, any functional component of the
Product, that is defective in materials or workmanship. Replacement service will only be provided if and when
attempts to repair the Product have been exhausted. Such repair or replacement service must be performed by a
For further information about this warranty,
contact Prizer-Painter Customer Service at 1-800-449-8691
factory authorized service agent located within 100 miles roundtrip from the location of the Product. Service
will be provided during normal business hours. The Owner will be responsible for any and all costs associated
with additional mileage, non-standard service or overtime, and special equipment required to remove the
Product so that service may be performed. Prizer-Painter reserves the right to deny warranty coverage for
excessive installation delays.
Limited Cosmetic Component Warranty: This Warranty covers the repair or replacement of all cosmetic
component flaws for thirty (30) calendar days from the date of delivery of the Product to the owner’s home
from a BlueStar
®
authorized dealer. Cosmetic components include top grates, ring grates, plate rail, kick panel,
body sides, glass, control panel, door panel, back guards, oven seals), front sides of hoods, and hoods strapping.
Cosmetic components flaws include visible chips, scratches, dents, provided, however, that cosmetic flaws
caused by freight damage are excluded.
Limited Warranty on Floor Models Not Used For Demonstration: Floor Models are covered by a one (1)
year limited functional parts and related services warranty, with proof of date of installation. There is no
cosmetic warranty of any kind for floor models.
Limited Warranty on Floor Models Used For Demonstration: Floor Models used for demonstration are
covered by a ninety (90) day limited parts warranty only, with proof of date of installation. There is no service
or cosmetic warranty of any kind for floor models.
Limited Warranty on Product Refurbished
Refurbished Products are covered by a six (6) months limited functional parts and labor warranty, with proof of
installation, as well as an additional six (6) months limited parts warranty. There is no cosmetic warranty of
any kind on Refurbished Product.
Registration
Registration is strongly recommended. While not necessary to effectuate warranty coverage, it is the best way
for Prizer-Painter to communicate with you about important events and also provides additional warranty
coverage. TO REGISTER, please fill out the “Performance Checklist and Warranty Form” located online at
www.bluestarcooking.com/support/product-registration. Or mail the form located in the back of the Product
Use and Care Manual to: Warranty Department, Prizer-Painter Stove Works, 318 June Avenue, Blandon, PA
19510-9566.
Obtaining Warranty Service
If a Warranty claim is not submitted as required, such claim will be invalid and will not be honored.
To obtain Warranty service, where applicable, the Owner must call the Service Center (toll free: 1-800-449-
8691) or fill out the online form at www.bluestarcooking.com/service to report a warranty claim, and may be
required to, at the time, provide (1) the model number of the Product, (2) the serial number of the Product, (3)
proof of delivery, (4) a signed installation receipt, (5) a description of the claimed defect, and (6) proof of
purchase of the Product, including the original retail receipt or invoice to establish the Warranty Period. Prizer-
Painter must be given an opportunity to inspect any Product subject to a warranty claim. All warranty related
service repairs must be performed by a factory authorized service agent.
This Limited Warranty gives you specific legal rights, and you may also have other rights that may vary from
state to state or province to province.
Out of Warranty Product
For further information about this warranty,
contact Prizer-Painter Customer Service at 1-800-449-8691
Prizer-Painter is under no obligation, at law otherwise, to provide you with any concessions, including repairs,
pro-rates or Product replacement, once this warranty has expired.
What Is Not Covered
This Warranty does not cover, and specifically excludes:
Damages caused by shipping.
Damage or repairs to the porcelain igniters, calibrations and normal adjustments after installation and
setup, including burner adjustments.
Normal wear and tear, care, and maintenance of the Product as described in the installation and
operating manual, such as cleaning of parts, discoloration of the griddle, rust, gasket materials, ceramic
materials, and fuses.
Damage or repairs caused by alterations or modifications, abuse, excessive force, misuse, neglect, or
improper installation, instruction, handling, operation, maintenance or storage.
Accidental or intentional damage.
Damage or repairs caused by unauthorized or improper service or repairs.
Damages or repairs as a result of natural disasters, fires, floods, earthquakes, winds, lightning, corrosive
atmosphere, loss of electrical power to the Product for any reason, or other conditions beyond Prizer-
Painter’s control.
Damage or repairs caused by alteration for outdoor use.
Damage or repairs caused by the use of harsh chemicals or cleaning products improperly applied.
Discolorations to backguards from use of griddle or burners.
The replacement of a part or Product under this Warranty does not extend the Warranty period.
If the Product is removed from the property where it was originally installed .
Slight color variations may be noticed because of differences in painted parts, kitchen lighting, product
placement, and other factors; this warranty does not apply to color variations.
Service calls to educate the customer on proper use and care of the product.
Failure of the product when used for commercial, business, rental or any application other than for
residential consumer use.
Liability or responsibility for damage to surrounding property including cabinetry, floors, ceilings and
other structures or objects around the Product.
Consequential or incidental damage, including but not limited to food or medicine loss, time away from
work or restaurant meals.
This warranty is in lieu of all other express warranties. No employee or representative of Prizer-Painter is
authorized to make any modification, extension or addition to this Limited Warranty.
ALL IMPLIED WARRANTIES, INCLUDING BUT NOT LIMITED TO WARRANTIES OF
MERCHANTABILITY AND FITNESS FOR PARTICULAR PURPOSE ARE LIMITED TO THE
DURATION OF THIS WARRANTY. Some states and provinces do not allow limitations on implied
warranties, so the above limitation may not apply to you.
THE OWNER AND PRIZER-PAINTER AGREE THAT THE REMEDIES SET OUT HEREIN ARE
THE OWNER’S EXCLUSIVE REMEDIES FOR BREACH OF ALL WARRANTIES, EXPRESS OR
IMPLIED.
WHETHER ANY CLAIM IS BASED ON NEGLIGENCE OR OTHER TORT, BREACH OF
WARRANTY OR BREACH OF CONTRACT, OR ANY THEORY, PRIZER-PAINTER SHALL IN NO
EVENT BE LIABLE FOR INCIDENTAL, CONSEQUENTIAL OR SPECIAL DAMAGES,
For further information about this warranty,
contact Prizer-Painter Customer Service at 1-800-449-8691
INCLUDING BUT NOT LIMITED TO DAMAGES FOR EXPENSES, SUCH AS, EXTRA UTILITY
EXPENSES, SHIPPING COSTS RELATED TO REPAIR OR REPLACEMENT OF ANY PRODUCT
OR DAMAGES TO PROPERTY, RESULTING FROM BREACH OF THIS WARRANTY OR ANY
IMPLIED WARRANTY. Some states and provinces do not allow the exclusion or limitation of incidental or
consequential damages, so these provisions may not apply to you.
Where Can Any Legal Remedies Be Pursued
Please see the Arbitration Clause and Related Provisions, which affect your legal rights. Read this Arbitration
Clause and its related provisions carefully. The Arbitration Clause is also available on Prizer-Painter’s website.
For further information about this warranty,
contact Prizer-Painter Customer Service at [1-800-449-8691]
ARBITRATION CLAUSE
BlueStar® Cooking Appliances, BlueStar® Ventilation Hoods, Prizer Hoods® Ventilation Hoods and
Abbaka Ventilation Hoods and remote blowers
ARBITRATION CLAUSE. IMPORTANT. PLEASE REVIEW THIS ARBITRATION CLAUSE. IT
AFFECTS YOUR LEGAL RIGHTS. YOU SHOULD ALSO CONSIDER CONSULTING WITH
OTHERS ABOUT ARBITRATION BECAUSE THE INFORMATION PROVIDED IS NOT
INTENDED TO CONTAIN A COMPLETE EXPLANATION OF THE CONSEQUENCES OF
ARBITRATION.
1. Parties: This arbitration clause affects your rights against Prizer-Painter Stove Works, Inc. and any of its
affiliates or employees or agents, successors, or assigns, all of whom together are referred to as “we” or “us” for
ease of reference.
2. ARBITRATION REQUIREMENT: EXCEPT AS STATED BELOW, ANY DISPUTE
BETWEEN YOU AND ANY OF US SHALL BE DECIDED BY NEUTRAL, BINDING ARBITRATION
RATHER THAN IN COURT OR BY JURY TRIAL. “Dispute” will be given the broadest possible meaning
allowable by law. It includes any dispute, claim, or controversy arising from or relating to your purchase of a
Prizer-Painter Product, any warranty upon the unit, or the unit’s condition. The arbitrator(s) shall have the
exclusive power and jurisdiction to make all procedural and substantive decisions concerning the Dispute
including the power to determine the question of arbitrability including the scope or applicability of this
Arbitration Clause. The arbitration requirement applies to all claims including those arising out of contract and
tort, pursuant to statute, or otherwise.
3. CLASS-ARBITRATION WAIVER: ARBITRATION IS HANDLED ON AN INDIVIDUAL
BASIS. IF A DISPUTE IS ARBITRATED, YOU AND WE EXPRESSLY WAIVE ANY RIGHT TO
PARTICIPATE AS A CLASS REPRESENTATIVE OR CLASS MEMBER ON ANY CLASS CLAIM
YOU MAY HAVE AGAINST US, AND US AGAINST US, OR AS A PRIVATE ATTORNEY GENERAL
OR IN ANY OTHER REPRESENTATIVE CAPACITY. YOU AND WE ALSO WAIVE ANY RIGHT
TO CLASS ARBITRATION OR ANY CONSOLIDATION OF INDIVIDUAL ARBITRATIONS.
4. Discovery and Other Rights: Discovery and rights to appeal in arbitration are generally more limited
than in a lawsuit. This applies to both you and us. Other rights that you or we would have in court may not be
available in arbitration. Please read this Arbitration Clause and consult the rules of the arbitration organizations
listed below for more information.
5. SMALL CLAIMS COURT OPTION: YOU MAY CHOOSE TO LITIGATE ANY DISPUTE
BETWEEN YOU AND ANY OF US IN SMALL CLAIMS COURT, RATHER THAN IN ARBITRATION,
IF THE DISPUTE MEETS ALL REQUIREMENTS TO BE HEARD IN SMALL CLAIMS COURT.
6. OPTING OUT OF THIS ARBITRATION CLAUSE: YOU MAY OPT OUT OF THIS
ARBITRATION CLAUSE WITHIN 60 DAYS OF WHEN WARRANTY COVERAGE BEGINS, IF YOU
INFORM PRIZER-PAINTER IN WRITING, VIA REGISTERED MAIL (SENT TO PRIZER-PAINTER
CONSUMER AFFAIRS , Prizer-Painter Stoveworks, 318 June Avenue Blandon, PA 19510-9566. THAT YOU
ARE OPTING OUT. Please also provide your name, address, product model and serial number and proof of
purchase. There is no other procedure to opt out. Opting out of this Arbitration Clause will not affect your other
rights under this warranty.
7. Governing Law: The procedures and effect of the arbitration clause will be governed by the Federal
For further information about this warranty,
contact Prizer-Painter Customer Service at [1-800-449-8691]
Arbitration Act (9 U.S.C. § 1 et seq.) rather than by state law concerning arbitration. The law governing your
substantive warranty rights and other claims will be the law of the state in which you purchased your Prizer-
Painter Product. Any court having jurisdiction may enter judgment on the arbitration award.
8. Rules of the Arbitration: If the amount in controversy is less than $50,000, the arbitration will be
decided by a single arbitrator to be appointed according to the rules of the arbitration association that is chosen. If
the amount in controversy is greater than or equal to $50,000, the arbitration will be decided by a panel of three
arbitrators. The arbitrator(s) will be chosen pursuant to the rules of the administering arbitration organization.
You may choose either of the following arbitration organizations, and its applicable rules: the American
Arbitration Association, 1633 Broadway, 10th Floor, New York, NY 10019 (www.adr.org), JAMS, 1920 Main
Street, Ste. 300, Irvine, CA 92614 (www.jamsadr.com), or any other organization that you may choose subject to
our approval. These organizations’ rules can be obtained by contacting the organization or visiting its website. If
the chosen arbitration organization’s rules conflict with this Arbitration Clause, the provisions of this Arbitration
Clause control. The award of the arbitrator(s) shall be final and binding on all parties.
9. Location of the Arbitration Hearing: Unless applicable law provides otherwise, the arbitration hearing
will be conducted in the federal judicial district in which you reside.
10. Costs of the Arbitration: Each party is responsible for its own attorney, expert and other fees, unless
awarded by the arbitrator(s) under applicable law. Prizer-Painter will pay your share of the fees charged by the
arbitration organization and arbitrator(s) beyond the first $200. Where permissible by law, you may be required
to reimburse Prizer-Painter for the fees of the arbitration organization and arbitrator(s) in whole or in part by
decision of the arbitrator(s) at the discretion of the arbitrator(s).
11. Survival and Enforceability of this Arbitration Clause: This Arbitration Clause shall survive the
expiration or termination, or any transfer, of the warranty on your unit. If any part of this Arbitration Clause,
except waivers of class-action rights, is found to be unenforceable for any reason, the remainder shall remain
enforceable. If, in a case in which class-action allegations have been, a waiver of class-action rights is found to
be unenforceable with respect to all or some parts of a dispute, the remainder of this Arbitration Clause shall be
unenforceable as those parts. Instead, those parts will be severed and proceed in court, with the remaining parts
proceeding in arbitration.
12. Confidentiality. The arbitrator(s), Prizer-Painter and Owner will maintain confidentiality of the
proceedings including but not limited to all information gathered, prepared and presented for purposes of the
arbitration relate to the Dispute.
13. Informal Process to Resolve Disputes. Our goal is to resolve claims fairly and quickly. For any Dispute
that You have against Prizer-Painter, you agree to first contact Prizer-Painter and attempt to resolve the claim
informally by sending written notice of your claim by email to [email protected]. The notice must
include (a) your name, address, email address and mobile telephone number; (b) describe the nature and basis of
the Dispute; and (c) set forth the specific relief being sought. If You and Prizer-Painter cannot reach an
agreement within thirty (30) days after such notice is received, then either party may submit this Dispute to
binding arbitration as set forth above or where applicable to small claims court.
