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Solutions to Common Problems
OCCURRENCE POSSIBLE CAUSE/SOLUTION
Entire cooktop does not
operate.
Surface element does not
heat.
(1) House fuse has blown or circuit breaker has tripped. Check/reset breaker or replace fuse. Ifthe
problem is a circuit overload, have this situation corrected by a qualified electrician. (2) Service
wiring not complete. Contact installation agent or dealer. (3) Power outage. Check house lights to
be sure. Call local electric company.
(1) No power toappliance. Check/reset breaker or replace fuse. Ifthe problem isa circuit overload,
or improper connection of the armored cable supplied with the appliance, have this situation
corrected by aqualified electrician. (2) Too low heat setting. Turn control toa slightly higher setting
until element comes on. (3) Incorrect control ison. Be sure to use correct control for the element
to be used.
Surface element too hot or
not hot enough.
Food not heating evenly.
Scratches or abrasions on
ceramic glass cooktop
surface.
(1) incorrectcontrol setting. Raise or lowersetting until proper amount of heat isobtained. Dial
markings are an indicatorof relative heat settings and will vary slightly. (2) Lightweight or warped
pans being used. Use only flat, evenly balanced, medium or heavyweight cookware. (3) Voltage
isincorrect.Be sure appliance isproperly connected to the specified power source. (4) Use only
flat bottom, evenly balanced, medium or heavyweight cookware. Pans having a flat bottom heat
better than warped pans. Cookware material affects heating. Heavy and medium weight pans heat
evenly. Because lightweight pans heat unevenly, foods may burn easily.
(1) improper cookware. Select fiat-bottomed cookware ofa proper size to fitelement. (2) incorrect
control setting. Raise or lower setting until proper amount of heat isobtained.
(1) Coarse particles (such assalt or sand)are between cooktop and utensil. Be surecooktop surface
and bottom ofutensils are clean before use. Small scratches do notaffect cooking and will become
less visible withuse. (2) Cleaning materials not recommended forglass ceramic cooktop havebeen
used. See Ceramic-Glass Cook'top section inthis Owner's Guide.(3) Cookware with rough bottom
has been used. Use fiat-bottomed, smooth utensils. See Selecting Surface Cooking Utensils in
this Owner's Guide.
Metal marks on ceramic
glass cooktop surface.
Brown streaks and specks
on ceramic glass cooktop
surface.
Areas of discoloration on
ceramic glass cooktop
surface.
(1) Sliding or scraping of metal utensils on cooktop surface. Do not slide metal utensils on cooktop
surface. Use a mildly abrasive cleanser to remove marks.
(1) Boilovers have cooked onto surface. Use razor blade scraper to remove soil. See Ceramic-
Glass Cooktop section in this Owner's Guide. (2) Cleaning materials not recommended for
ceramic-glass cooktop have been used. Use recommended cleaners and cleaning method. See
Ceramic-Glass Cooktop section inthis Owner's Guide.
(1) Mineral deposits from waterand food. Wet surface with waterand sprinkle on acooktop cleaning
creme. Scrub with aclean damp papertowel untilthe staindisappears. Wipe remaining paste away,
then apply a small amount of cooktop cleaning creme and polish with a clean paper towel. Use
cookware with clean, dry bottoms. See Ceramic=Glass Cook'top section inthis Owner's Guide.
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