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20
Sakura Multifunction Rice Cooker by Yum Asia
10. REPLACEMENT PARTS
If you need spare parts, please contact us via our website www.yum-asia.com or e-mail hello@yum-asia.com.
Spare parts available for the Sakura YUM-EN15US (measuring cups are available to purchase on our website):
Part Name Part Number
Ceramic coated inner bowl IB-EN15
Detachable stainless steel inner lid ILSS-EN15
Steaming basket SB-EN15
11. TROUBLESHOOTING GUIDE
PROBLEM POSSIBLE CAUSE
COOKING RICE
Rice cooks too hard or too
soft
Make sure the appliance is on a flat surface, if it is
on an uneven surface, the water level becomes
inconsistent and it will affect the cooking of the
rice.
The texture of rice varies depending on how it’s
been processed (see section 5.3 for more
information)
Using the ‘PRESET’ function can result in a softer
rice texture if the rice has soaked in the water for
a length of time.
Using the ‘FAST COOK’ setting may result in harder
rice
Did you loosen the rice after cooking? If not, do
this to allow excess water to evaporate
Rice is scorched/burnt Make sure nothing is stuck to the heating element
or bottom of the inner bowl
Rice may not have been washed enough, leaving
too much starch on the rice
Boils over while cooking Check the ‘MENU’ setting you have selected and
the water level you have filled to
Make sure the steam vent cap is on the appliance
Unable to start cooking or
buttons won’t respond
Make sure the power cord is pushed as far into
the appliance as possible
For the ‘START’, ‘KEEP WARM’ and ‘CANCEL’
buttons you need to press and hold for 2 seconds
A noise is heard during
cooking or keep warm
A clicking noise is just the microprocessor
(MICOM) adjusting the cooking temperature of
the appliance, it is nothing to worry about
A ‘sparking’ noise may occur if the inner bowl has
any kind of moisture on the bottom of it as the
heating element warms. Make sure the inner bowl
is completely dry.
Steam comes out from
between the outer lid and
main body
Check the outer lid is fitting properly and has not
deformed.
Is the outer lid gasket dirty? If so, clean the outer
lid gasket
The cooking time may have been too short
Beat any egg whites until foamy, otherwise there
may not be sufficient rise to the cake
Measure the ingredients accurately – inaccuracy
in measuring can cause insufficient baking/rising
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