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14 2-, 3-, 5-, 7-Quart Power XL Vortex Air Fryer™
60-Day Money-Back Guarantee
If you decide that you don’t love this product, your Unit is covered by our 60-Day
Money-Back Guarantee. You have 60 days from the day you receive your product to request
a replacement product or refund of the purchase price minus processing and handling fees.
To receive a refund or replacement, you must return the product to us at your expense.
To return the product, call customer service at 1-973-287-5129 and request a return
merchandise authorization number. Pack the product carefully and include in the package
a note with (1) your name, (2) mailing address, (3) phone number, (4) email address,
(5) reason for return, and (6) proof of purchase or order number, and (7) specify on
the note whether you are requesting a refund or replacement. Write the return merchandise
authorization number on the outside of the package.
Send the product to the following return address:
PowerXL Vortex Air Fryer
Tristar Products
500 Returns Road
Wallingford, CT 06495
Frequently Asked Questions
1. Can I prepare foods other than fried dishes with
my PowerXL Vortex Air Fryer?
You can prepare a variety of dishes, including steaks,
chops, burgers, and baked goods. See the PowerXL
Vortex Air Fryer Recipe Guide.
2. Is the PowerXL Vortex Air Fryer good for making or
reheating soups and sauces?
Never cook or reheat liquids in the PowerXL Vortex
Air Fryer.
3. Is it possible to shut off the Unit at any time?
Press the Power Button once or remove the Basket.
4. What do I do if the Unit shuts off while cooking?
As a safety feature, the PowerXL Vortex Air Fryer has
an Auto Shut-Off device that prevents damage from
overheating. Remove the Basket and set it on a heat-
resistant surface. Allow the Unit to cool down. Remove
the Power Cable from the outlet. Once cool, plug the
Power Cable back into the socket. Restart by pressing
the Power Button.
5. Does the Unit need time to heat up?
If you are cooking from a cold start, add 3 mins.
to the cooking time to compensate.
6. Can I check the food during the cooking process?
You can remove the Basket at any time while cooking
is in progress. During this time, you can shake the
contents in the Basket if needed to ensure even
cooking.
7. Is the PowerXL Vortex Air Fryer dishwasher safe?
Only the Fry Tray is dishwasher safe. The Unit itself,
which contains the heating coil and electronics,
should never be submerged in liquid of any kind
or cleaned with anything more than a warm, moist
cloth or nonabrasive sponge with a small amount
of mild detergent.
8. What happens if the Unit still does not work after I
have tried all the troubleshooting suggestions?
Never attempt a home repair. Contact the
manufacturer and follow the procedures set forth
by the guarantee. Failure to do so could render
your guarantee null and void.
Clean the PowerXL Vortex Air Fryer after each use. The Basket
and the Fry Tray are coated with a special nonstick surface. Never
use abrasive cleaning materials or utensils on these surfaces.
1. Remove the Power Cable from the wall socket and be certain
the Unit is thoroughly cooled before cleaning.
2. Wipe the outside of the Unit with a warm, moist cloth and
mild detergent.
3. Clean the Basket and the Fry Tray with hot water,
a mild detergent, and a nonabrasive sponge.
NOTE: The Fry Tray is dishwasher safe.
TIP: Should the Fry Tray contain difcult-to-remove food
particles, soak in hot, soapy water for 10 mins.
4. Clean the inside of the Unit with hot water, a mild detergent,
and a nonabrasive sponge.
5. If necessary, remove unwanted food residue from
the heating element with a soft cleaning brush.
1. Unplug the Unit and let it cool down thoroughly.
2. Make sure all components are clean and dry.
3. Place the Unit in a clean, dry place.
Cleaning
Storage
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