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6
Troubleshooting
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Problem Possible Reason Solution
Black smoke
is coming
from
Air Fryer
Using an oil with a low smoke point
Cancel the Smart Program, unplug the air fryer
and allow it to cool to room temperature.
Choose a neutral oil with a high smoke point,
such as Canola, Avocado, Soybean, Safower, or
Rice Bran.
Food residue on the bottom of the
cooking chamber, or accessories
Cancel the Smart Program, unplug the air
fryer and allow it to cool to room temperature.
Remove all accessories from the cooking
chamber and clean the area as well as all
accessories thoroughly.
Faulty circuit or heating element
Cancel the Smart Program, unplug the air fryer
and allow it to cool to room temperature.
Contact Customer Care Team.
Note: Do not attempt to repair the appliance.
White
Smoke is
coming from
Air Fryer
Cooking foods with high fat
content, such as bacon, sausage,
and hamburger
Avoid air frying foods with a high fat content.
Check air fry basket and cooking tray for
excess oil or fat and carefully remove as needed
after cooking.
Water is vaporizing producing
thick steam
Pat dry moist food ingredients before air frying.
Do not add water or other liquid to the
air fry basket.
Seasoning on food has blown into
heating coil
Be mindful when seasoning food.
Spray vegetables and meats before adding
seasoning so they adhere to the ingredients.
Air Fryer is
plugged in
but will not
turn on
The appliance is not properly
plugged in
Ensure the power cord is plugged into the
outlet rmly.
Outlet is not powered
Plug in another appliance to the same plug
to test the circuit.
Move the Air Fryer to another plug.
Air fry basket not fully installed The air fry basket is installed correctly.
All lights
ash and
a code
appears on
the display
E1
Broken circuit of the
thermal sensor
Contact Customer Care Team.
E2
Short circuit of the
thermal sensor
Contact Customer Care Team.
Any other servicing should be performed by an authorized service representative.
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