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en Troubleshooting
20
Note:Do not throw away the locking pins. Store the
locking pins in a secure location. You always require
the locking pins when you remove the door or door
panels from the appliance. If you do not have any lock-
ing pins, you can order these from customer service.
16 Troubleshooting
You can rectify minor faults on your appliance yourself.
Read the troubleshooting information before contacting
after-sales service. This will avoid unnecessary costs.
WARNING‒Risk of injury!
Improper repairs are dangerous.
▶ Repairs to the appliance should only be carried out
by trained specialist staff.
▶ If the appliance is defective, call Customer Service.
→"Customer Service", Page21
WARNING‒Risk of electric shock!
Improper repairs are dangerous.
▶ Repairs to the appliance should only be carried out
by trained specialist staff.
▶ Only use genuine spare parts when repairing the
appliance.
▶ If the power cord of this appliance is damaged, it
must be replaced by the manufacturer, the manufac-
turer's Customer Service or a similarly qualified per-
son in order to prevent any risk.
16.1 Malfunctions
Fault Cause and troubleshooting
The appliance is not working. The mains plug of the power cord is not plugged in.
▶
Connect the appliance to the power supply.
There has been a power cut.
▶
Check whether the lighting in your room or other appliances are working.
The circuit breaker in the fuse box has tripped.
▶
Check the circuit breaker in the fuse box.
The appliance does not start. The appliance door is not fully closed.
▶
Close the appliance door.
The appliance is not switched off.
▶
Switch the appliance off and then on again.
: flashes on the display. There has been a power cut.
▶
Set the time.
→"Before using for the first time", Page10
The interior lighting does not
work.
"Gentle top/bottom heating" mode is activated.
▶
In this operating mode, the interior lighting is switched off.
The cooking compartment bulb is defective.
▶
Change the cooking compartment bulb.
→"Replacing the cooking compartment bulb", Page16
Dishes that are cooked in the
oven burn in a short time.
The thermostat is faulty.
▶
Call
→"Customer Service", Page21.
Door panels are steamed up. Normal occurrence caused by temperature differences.
▶
Heat the appliance up to 100°C and switch the appliance off after
5minutes.
The appliance is switched on but
cannot be operated. lights up
on the display.
The child safety lock is activated.
▶
Deactivate the child safety lock.
→"Deactivating the child safety lock", Page13
The display has frozen or does
not respond.
The child safety lock is activated.
▶
Deactivate the child safety lock.
→"Deactivating the child safety lock", Page13
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