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6
Troubleshooting
Warning
Never remove the casing of the speaker.
To keep the warranty valid, never try to
repair the speaker yourself.
If you encounter problems when using
this speaker, check the following points
before requesting service. If the problem
remains unsolved, go to the Philips
website (www.philips.com/support).
When you contact philips, ensure that
the speaker is nearby and the model
number and serial number are available.
General
No power
Make sure the speaker is fully
charged.
Make sure the USB socket of the
speaker is properly connected.
As a power-saving feature, the
speaker turns o automatically
15 minutes after no audio signal
is received.
No sound
Adjust the volume on this speaker.
Adjust the volume on the connected
device.
Make sure that your Bluetooth
device is within the operational
range.
No response from the speaker
Restart the speaker.
Bluetooth
The audio quality is poor after
connection with a Bluetooth-enabled
device
The Bluetooth reception is poor. Move
the device closer to this speaker or
remove any obstacle between them.
Fail to nd [Philips S7807] on your
Bluetooth device for pairing
Press and hold
for 3 seconds to
enter Bluetooth pairing mode, and
then try again.
Cannot connect with your Bluetooth
device
The Bluetooth function of your
device is not enabled. Refer to the
user manual of your device to nd
out how to enable the function.
This speaker is not in pairing mode.
This speaker is already connected to
another Bluetooth-enabled device.
Disconnect and try again.
EN8
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