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12
PROBLEM POSSIBLE CAUSE SOLUTION
Unit will not operate • Unit is not plugged in
• Power button not pressed
• No power to unit
• HEPA-type filter not installed
correctly
• Grille cover not installed
correctly
• Plug unit in
• Press the power button to turn the
power on
• Check circuits, fuses, try a
different outlet
• Reinstall the HEPA-type filter
• Reinstall the grille cover
Reduced airflow • The grille may be blocked
• Pre-filter needs to be
vacuumed
• The HEPA-type filter needs to
be replaced
• Check to make sure nothing is
blocking the grille and air outlet
• Vacuum the pre-filter with the
brush attachment of your vacuum
cleaner
• Replace the HEPA-type filter
Reduced odor removal • The HEPA-type filter needs to
be replaced
• Replace the HEPA-type filter
Excessive noise • The unit is not level • Place the unit on a flat, level
surface
Replace filter light remains
lit after filter replacement
• The replace filter indicator
needs to be reset
• Press and hold the ionizer button
for 3 seconds until the replace
filter light turns off
Display lights are off • Nightlight setting • Press the nightlight button until
the desired lights are on/off
TROUBLESHOOTING
This product earned the ENERGY STAR by meeting strict energy efficiency guidelines set by the US EPA.
US EPA does not endorse any manufacturer claims of healthier indoor air from the use of this product.
The energy efficiency of this ENERGY STAR qualified model is measured based on a ratio between the
model’s CADR for dust and the electrical energy it consumes, or CADR/Watt.
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