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P.29
P.30
Remove The Problems
Remove the problems
• or the display
shows other alarm codes
After the check, activate the appliance. If the problem occurs
again, contact service.
The start of the appliance does not work or it stops during operation.
First try to find a solution to the problem, If not, contact the service centre.
Note!
Description
Reason
Solution
Restart after the door is closed
Check if the clothes is stuck
Door is not closed properly
Door can’t be
opened
Washer's safety
protection design is working
Disconnect the power, restart
the product
Water leakage
The connection between inlet
pipe or outlet hose is not tight
Check and fasten water pipes
Clean up outlet hose
Clean and wipe the detergent
box
Abnormal noise
Check if the fixing (bolts) have
been removed
it’s installed on a solid
and level floor
Check
Indicator or display
does not light
Disconnect the power
PC board or harness has
connection problem
Check if the power is shut
down and the power plug is
connected correctly
Washing machine
cannot start up
Detergent residues
in the box
Detergent is dampened
or agglomerated
Description
Reason
Solution
Check if the water pressure is
too low
Straighten the water pipe
Check if the inlet valve filter is blocked
Check if the drain hose is blocked
Water injecting
problem while
washing
Overtime water draining
Please try again, call up
service line if there problem still
persists
Others
Water overflow
Restart the washer
Restart after the door is closed
Check if clothes are stuck
Door is not closed properly
Check if the door is closed tightly.
Check if power plug is inserted well.
Check if water supply tap is opened.
Check if button “On/Off” is pressed.
Check if button “Start/Pause” is pressed.
Check if the fixing (bolts) has been removed.
If cabinet is installed on solid and level
floor.
Check if there are any barrettes or metal
articles inside.
Check if the legs of the washing machine
are level.
Can normally wash the clothes.
Cannot wash with heating.
Contact service center promptly.
Check water temp/useless detergent.
Clean and wipe the box.
Use liquid detergents or the detergents
special for drum.
Check all connections.
Clean up outlet hose and ask a
specialized person to repair it when
necessary.
Check if the power is shut down and
power plug is connected correctly.
If not, please call up service line.
Select a proper procedure.
Add the proper detergent quantity
according to the instructions in
detergent package.
Disconnect the power.
Fix the inlet pipe.
Replace the drain hose.
Solution
The connection between inlet
pipe or outlet hose and tap or
washing machine is not tight.
Drain pipe is blocked.
The clothes are too dirty.
Insufficient detergent quantity.
The inlet pipe is not connected
firmly.
Outlet hose has water leakage.
Scap residue
Washing powder is dampened
and agglomerated.
NTC is damaged and heating
pipe is aging.
Machine's safety protection
design is working.
Power is disconnected.
PC board has problems.
Harness has connection
problem.
Reason
Washing machine
cannot start up
Water is
leaking from
the bottom of the
machine
Door cannot be
opened
Detergent
residues in the
box
Washing effects
are not good
Abnormal noise
Great vibration
Heating fault
Water leakage
Indicator or
display does
not light.
Troubles
Troubleshooting Tips
Troubleshooting tips
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