FAQ and Troubleshooting Guide for
B09Q95SLXK.
Title: Swan 20L Nordic Digital LED Microwave, 6 Power Levels, Wood Effect Handle, Soft Touch
Housing and Matte Finish, 800W, Slate Grey.
Vendor SKU: SM22036LGRYN
FAQ.
How long is the warranty or guarantee?
The product is covered by a two-year warranty which you can extend via the manufacturing
website, swan-brand.co.uk. If the customer is within their first year of purchase with Amazon
EU then legally it is Amazon’s responsibility to either replace or refund the item at his or her
own discretion. When it is the second term of ownership then the responsibility is taken over
by the manufacturer. You can extend your warranty via our website, swan-brand.co.uk.
I have lost the instruction manual, where can I find a replacement?
If you have lost, damaged or need a replacement for your instruction manual then please visit
our website, swan-brand.co.uk. Simply search the item using the Vendor SKU and this will
bring up the product page. From there, you have the ability to download the manual for
safekeeping.
Is It BPA Free?
Yes, all of our devices are lead and BPA
What is the item Dimension?
The dimensions are Height 25.5cm x Width 44.1cm x Depth 32cm
What size is the glass turntable?
The glass turntable is 27cm; a standard-size dinner plate is approximately 25cm.
What do the functions include?
The functions included are Microwave Cooking, Express, Defrost, Auto-cooking (to a
particular food group), Multi-sequence cooking and child lock function.
Can I adjust the cooking time whilst it is cooking?
Yes, you can, simply turn the dial to increase or decrease the cooking time.
Troubleshooting B09Q95SLXK
1. Heating
Cause: Heating with an empty cavity,
Overheating.
Not maintaining and cleaning the device.
Damage to the magnetron.
Incorrect use has caused damage to the device.
Solution:
Please follow the instruction manual to ensure the device is properly used and
maintained. Please clean the device regularly, this includes issues with airflow issues and
causing damage to the magnetron, the main heating component. Please only use
microwaveable items in the device; do not use the device when empty.
Please take intervals when mass using to give time for the device to cool down. Please
also ensure there is moisture in the food that is being cooked, the microwave targets
water molecules to heat the food.
Another consideration to make is the positioning of the item inside the microwave, do
not put it centrally but to the edge of the plate as this will allow consistent rotation when
cooking. Please also check the timer and settings to ensure that the correct setting is
being used for the item you are microwaving,
If heating issues continue to persist, please contact our support line on 0333 220 6050.
2. Turntable not rotating
Cause: Roller rings not secure.
Dirt is stopping the component from working.
Solution:
Please inspect the roller rings to ensure they are secure. Please regularly clean the device
as any build-up of food particles will result in the turntable not rotating.
3. LED displays Err0/Err1
Cause: Err0 code indicates a short circuit.
Err1 code indicates an open circuit.
Solution:
If either of the codes is displayed, please switch off the device and contact our support helpline on
0333 220 6050.
Additional Information.
Spares:
Please view your instruction manual for codes. Spares are available via our website at
www.swan-brand.co.uk
