User Guide
www.hp.com/support/colorlj4201-4203
HP Color LaserJet Pro 4201
HP Color LaserJet Pro 4202
HP Color LaserJet Pro 4201, HP Color
LaserJet Pro 4202 - User Guide
SUMMARY
This guide provides configuration, use, warranty, safety and environmental information.
Legal information
Copyright and License
© Copyright 2022 HP Development
Company, L.P.
Reproduction, adaptation, or translation
without prior written permission is
prohibited, except as allowed under the
copyright laws.
The information contained herein is subject
to change without notice.
The only warranties for HP products and
services are set forth in the express
warranty statements accompanying such
products and services. Nothing herein
should be construed as constituting an
additional warranty. HP shall not be liable
for technical or editorial errors or omissions
contained herein.
Edition 1, 10/2022
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Table of contents
1 Printer overview.....................................................................................................................................................................................................................................1
Warning icons...................................................................................................................................................................................................................................1
Potential shock hazard ............................................................................................................................................................................................................. 2
Printer views..................................................................................................................................................................................................................................... 2
Printer front view................................................................................................................................................................................................................2
Printer back view................................................................................................................................................................................................................3
Control panel view ............................................................................................................................................................................................................4
Printer specifications ................................................................................................................................................................................................................6
Technical specifications...............................................................................................................................................................................................6
Supported operating systems..................................................................................................................................................................................7
Mobile printing solutions..............................................................................................................................................................................................8
Printer dimensions............................................................................................................................................................................................................8
Power consumption, electrical specifications, and acoustic emissions ...............................................................................10
Operating-environment range...............................................................................................................................................................................10
Printer hardware setup and software installation..............................................................................................................................................10
2 Paper trays..............................................................................................................................................................................................................................................11
Load paper to Tray 1 (multipurpose tray).....................................................................................................................................................................11
Load Paper to Tray 1 (multipurpose tray)..........................................................................................................................................................11
Tray 1 paper orientation...............................................................................................................................................................................................13
Load paper to Tray 2..................................................................................................................................................................................................................14
Load paper to Tray 2 ......................................................................................................................................................................................................14
Tray 2 paper orientation..............................................................................................................................................................................................16
Load paper to Tray 3 (optional accessory)................................................................................................................................................................17
Load paper to Tray 3 (optional accessory)....................................................................................................................................................18
Tray 3 paper orientation..............................................................................................................................................................................................19
Load and print envelopes.....................................................................................................................................................................................................20
Print envelopes.................................................................................................................................................................................................................20
Envelope orientation.....................................................................................................................................................................................................21
3 Supplies, accessories, and parts.........................................................................................................................................................................................23
Dynamic Security Enabled Printers............................................................................................................................................................................. 23
Order supplies, accessories, and parts.................................................................................................................................................................... 23
Ordering................................................................................................................................................................................................................................. 23
Supplies and accessories.........................................................................................................................................................................................24
Customer self-repair parts...................................................................................................................................................................................... 25
Configure the HP toner-cartridge-protection supply settings..................................................................................................................26
Introduction......................................................................................................................................................................................................................... 26
Enable or disable the Cartridge Policy feature.........................................................................................................................................26
Enable or disable the Cartridge Protection feature..............................................................................................................................29
iii
Replace the toner cartridges.............................................................................................................................................................................................31
Toner cartridge information.................................................................................................................................................................................... 32
Remove and replace the toner cartridges...................................................................................................................................................34
4 Print............................................................................................................................................................................................................................................................39
Use HP Smart to print from the cloud.........................................................................................................................................................................39
Print tasks (Windows)..............................................................................................................................................................................................................39
How to print (Windows)...............................................................................................................................................................................................39
Automatically print on both sides (Windows).............................................................................................................................................40
Manually print on both sides (Windows) .......................................................................................................................................................40
Print multiple pages per sheet (Windows)..................................................................................................................................................... 41
Select the paper type (Windows)......................................................................................................................................................................... 41
Additional print tasks....................................................................................................................................................................................................41
Print tasks (macOS)..................................................................................................................................................................................................................42
How to print (macOS)................................................................................................................................................................................................... 42
Automatically print on both sides (macOS)................................................................................................................................................. 42
Manually print on both sides (macOS)............................................................................................................................................................42
Print multiple pages per sheet (macOS)........................................................................................................................................................43
Select the paper type (macOS)............................................................................................................................................................................43
Additional print tasks...................................................................................................................................................................................................44
Store print jobs on the printer to print later or print privately...................................................................................................................44
Introduction.........................................................................................................................................................................................................................44
Before beginning.............................................................................................................................................................................................................44
Set up job storage..........................................................................................................................................................................................................44
Disable or enable the job storage feature ...................................................................................................................................................45
Create a stored job (Windows)..............................................................................................................................................................................46
Create a stored job (macOS)..................................................................................................................................................................................46
Print a stored job..............................................................................................................................................................................................................47
Delete a stored job.........................................................................................................................................................................................................48
Information sent to printer for Job Accounting purposes...............................................................................................................48
Mobile printing .............................................................................................................................................................................................................................48
Introduction.........................................................................................................................................................................................................................48
Wi-Fi Direct printing (wireless models only).................................................................................................................................................48
AirPrint....................................................................................................................................................................................................................................50
Android embedded printing....................................................................................................................................................................................50
Print from a USB flash drive...............................................................................................................................................................................................50
Introduction.........................................................................................................................................................................................................................50
Print USB documents................................................................................................................................................................................................... 51
5 Manage the printer.........................................................................................................................................................................................................................52
Use HP Smart applications.................................................................................................................................................................................................52
Change the printer connection type (Windows)................................................................................................................................................. 52
Advanced configuration with HP Embedded Web Server and Printer Home Page (EWS)...................................................53
Open the HP Embedded Web Server (EWS) from a web browser..............................................................................................53
Embedded Web Server menus.............................................................................................................................................................................53
Configure IP network settings..........................................................................................................................................................................................55
Printer sharing disclaimer........................................................................................................................................................................................55
iv
View or change network settings.......................................................................................................................................................................55
Rename the printer on a network.......................................................................................................................................................................56
Manually configure IPv4 TCP/IP parameters from the control panel........................................................................................56
Link speed and duplex settings.............................................................................................................................................................................57
Printer security features ......................................................................................................................................................................................................58
Introduction.........................................................................................................................................................................................................................58
Assign or change the system password using the Embedded Web Server.......................................................................58
Energy-conservation settings..........................................................................................................................................................................................59
Print with EconoMode .................................................................................................................................................................................................59
Set the Sleep Mode setting.....................................................................................................................................................................................59
Set the Shutdown Mode setting..........................................................................................................................................................................59
Set the Disable Shutdown setting......................................................................................................................................................................60
HP Web Jetadmin.......................................................................................................................................................................................................................60
Dynamic Security Enabled Printers.............................................................................................................................................................................60
Update the firmware.................................................................................................................................................................................................................61
Method one: Update the firmware using the control panel..............................................................................................................61
Method two: Update the firmware using the Embedded Web Server.......................................................................................61
Method three: Update the firmware using the HP Printer Update utility................................................................................62
6 Solve problems..................................................................................................................................................................................................................................64
Customer support.....................................................................................................................................................................................................................64
Control panel help system...................................................................................................................................................................................................64
Restore the factory-set defaults.....................................................................................................................................................................................65
A “Cartridge is low” or “Cartridge is very low” message displays on the printer control panel.......................................65
Change the “Very Low” settings ..........................................................................................................................................................................66
Order supplies ..................................................................................................................................................................................................................66
Printer does not pick up paper or misfeeds............................................................................................................................................................67
Introduction..........................................................................................................................................................................................................................67
The printer does not pick up paper.....................................................................................................................................................................67
The printer picks up multiple sheets of paper...........................................................................................................................................69
Clear paper jams..........................................................................................................................................................................................................................71
Paper jam locations........................................................................................................................................................................................................71
Experiencing frequent or recurring paper jams?.....................................................................................................................................72
13.02 Jam error in Tray 1 ..............................................................................................................................................................................................73
13.03 Jam error in Tray 2 .............................................................................................................................................................................................76
13.10.yz, 13.11.yz, 13.13.yz Jam error in the output bin................................................................................................................................ 79
13.08, 13.09, 13.14, or 13.15 Jam error in the rear door ............................................................................................................................ 79
Jam error in the fuser output..................................................................................................................................................................................81
Resolving print quality problems....................................................................................................................................................................................82
Introduction.........................................................................................................................................................................................................................82
Troubleshoot print quality.........................................................................................................................................................................................83
Troubleshoot image defects...................................................................................................................................................................................88
Solve wired network problems.........................................................................................................................................................................................96
Introduction.........................................................................................................................................................................................................................96
Poor physical connection.........................................................................................................................................................................................96
v
The computer is using the incorrect IP address for the printer....................................................................................................96
The computer is unable to communicate with the printer ................................................................................................................97
The printer is using incorrect link and duplex settings for the network...................................................................................97
New software programs might be causing compatibility problems..........................................................................................97
The computer or workstation might be set up incorrectly................................................................................................................97
The printer is disabled, or other network settings are incorrect ..................................................................................................97
Solve wireless network problems..................................................................................................................................................................................98
Introduction.........................................................................................................................................................................................................................98
Wireless connectivity checklist ...........................................................................................................................................................................98
The printer does not print after the wireless configuration completes..................................................................................99
The printer does not print, and the computer has a third-party firewall installed...........................................................99
The wireless connection does not work after moving the wireless router or printer...................................................99
Cannot connect more computers to the wireless printer................................................................................................................99
The wireless printer loses communication when connected to a VPN ..................................................................................99
The network does not appear in the wireless networks list..........................................................................................................100
The wireless network is not functioning.......................................................................................................................................................100
Perform a wireless network diagnostic test.............................................................................................................................................100
Reduce interference on a wireless network.............................................................................................................................................100
Appendix A Service and support ...........................................................................................................................................................................................102
HP limited warranty statement......................................................................................................................................................................................102
UK, Ireland, and Malta ................................................................................................................................................................................................103
Austria, Belgium, Germany, and Luxemburg .............................................................................................................................................104
Belgium, France, and Luxemburg......................................................................................................................................................................104
Italy..........................................................................................................................................................................................................................................105
Spain......................................................................................................................................................................................................................................106
Denmark..............................................................................................................................................................................................................................106
Norway.................................................................................................................................................................................................................................106
Sweden .................................................................................................................................................................................................................................107
Portugal.................................................................................................................................................................................................................................107
Greece and Cyprus......................................................................................................................................................................................................107
Hungary...............................................................................................................................................................................................................................108
Czech Republic...............................................................................................................................................................................................................108
Slovakia................................................................................................................................................................................................................................108
Poland ...................................................................................................................................................................................................................................109
Bulgaria................................................................................................................................................................................................................................109
Romania...............................................................................................................................................................................................................................109
Belgium and the Netherlands...............................................................................................................................................................................110
Finland ...................................................................................................................................................................................................................................110
Slovenia ................................................................................................................................................................................................................................110
Croatia....................................................................................................................................................................................................................................111
Latvia .......................................................................................................................................................................................................................................111
Lithuania................................................................................................................................................................................................................................111
Estonia....................................................................................................................................................................................................................................111
HP's Premium Protection Warranty: LaserJet toner cartridge limited warranty statement..............................................112
Long life consumable and maintenance kit limited warranty statement.........................................................................................112
Dynamic Security Enabled Printers............................................................................................................................................................................113
vi
HP policy on non-HP supplies...........................................................................................................................................................................................113
HP anticounterfeit Web site..............................................................................................................................................................................................113
Data stored on the toner cartridge..............................................................................................................................................................................114
End User License Agreement..........................................................................................................................................................................................114
Customer self-repair warranty service....................................................................................................................................................................118
Customer support....................................................................................................................................................................................................................119
Appendix B Environmental product stewardship program..................................................................................................................................120
Protecting the environment..............................................................................................................................................................................................120
Ozone production....................................................................................................................................................................................................................120
Power consumption...............................................................................................................................................................................................................120
Toner consumption.................................................................................................................................................................................................................120
Paper use........................................................................................................................................................................................................................................121
Plastics.............................................................................................................................................................................................................................................121
HP LaserJet print supplies.................................................................................................................................................................................................121
Paper..................................................................................................................................................................................................................................................121
Material restrictions ...............................................................................................................................................................................................................121
Battery information.................................................................................................................................................................................................................121
Disposal of waste equipment by users (EU, UK, and India)........................................................................................................................ 122
Electronic hardware recycling........................................................................................................................................................................................ 122
Brazil hardware recycling information ..................................................................................................................................................................... 122
WEEE (Turkey).............................................................................................................................................................................................................................. 123
Chemical substances........................................................................................................................................................................................................... 123
Product Power Data per European Union Commission Regulation 1275/2008 and the UK Relevant
Statutory Requirements..................................................................................................................................................................................................... 123
SEPA Ecolabel User Information (China)................................................................................................................................................................. 123
The regulation of the implementation on China energy label for printer, fax, and copier...................................................123
Restriction on Hazardous Substances statement (India)...........................................................................................................................124
Substances Table (China) .................................................................................................................................................................................................. 125
Material Safety Data Sheet (MSDS)...........................................................................................................................................................................125
EPEAT ...............................................................................................................................................................................................................................................125
Substances Table (Taiwan)................................................................................................................................................................................................126
For more information............................................................................................................................................................................................................126
Appendix C Regulatory information.....................................................................................................................................................................................128
Regulatory statements........................................................................................................................................................................................................128
Regulatory model identification numbers..................................................................................................................................................128
European Union & United Kingdom Regulatory Notice.....................................................................................................................128
FCC regulations.............................................................................................................................................................................................................129
Canada - Industry Canada ICES-003 Compliance Statement ...................................................................................................129
vii
VCCI statement (Japan)...........................................................................................................................................................................................129
Power cord instructions...........................................................................................................................................................................................129
Power cord statement (Japan)............................................................................................................................................................................130
Laser safety......................................................................................................................................................................................................................130
Laser statement for Finland..................................................................................................................................................................................130
Nordic Statements (Denmark, Finland, Norway, Sweden)...............................................................................................................131
GS statement (Germany).........................................................................................................................................................................................131
Eurasian Conformity (Armenia, Belarus, Kazakhstan, Kyrgyzstan, Russia)........................................................................132
Taiwan BSMI USB Port (Walk-up) statement..............................................................................................................................................132
Product stability............................................................................................................................................................................................................. 132
Wireless statements.............................................................................................................................................................................................................133
European regulatory notice..................................................................................................................................................................................133
Belarus.................................................................................................................................................................................................................................133
FCC compliance statement—United States..............................................................................................................................................133
Australia statement ....................................................................................................................................................................................................134
Brazil: (Portuguese).....................................................................................................................................................................................................134
Canadian statements................................................................................................................................................................................................134
Products with 5 GHz Operation Industry of Canada..........................................................................................................................134
Exposure to Radio Frequency Radiation (Canada) ..............................................................................................................................134
European Regulatory Notice................................................................................................................................................................................135
China CMIIT Wireless Statement......................................................................................................................................................................135
Notice for use in Japan ............................................................................................................................................................................................135
Notice for use in Russia...........................................................................................................................................................................................135
Mexico statement.........................................................................................................................................................................................................135
Taiwan statement .........................................................................................................................................................................................................135
Taiwan NCC statement.............................................................................................................................................................................................135
Thailand Wireless Statement ..............................................................................................................................................................................136
Vietnam Telecom wireless marking for ICTQC Type approved products............................................................................136
Index...............................................................................................................................................................................................................................................................137
viii
Printer overview1
Review the location of features on the printer, the physical and technical specifications of the printer,
and where to locate setup information.
The following information is correct at the time of publication. For current information, see
http://www.hp.com/support/colorlj4201-4203
For more information:
HP's all-inclusive help for the printer includes the following information:
● Install and configure
● Learn and use
● Solve problems
● Download software and firmware updates
● Join support forums
● Find warranty and regulatory information
Warning icons
Use caution if you see a warning icon on your HP printer, as indicated in the icon definitions.
Figure 1-1 Caution: Electric shock
Figure 1-2 Caution: Hot surface
Figure 1-3 Caution: Keep body parts away from moving parts
Figure 1-4 Caution: Sharp edge in close proximity
Figure 1-5 Warning
Printer overview
1
Potential shock hazard
Review this important safety information.
● Read and understand these safety statements to avoid an electrical shock hazard.
● Always follow basic safety precautions when using this product to reduce risk of injury from fire or
electric shock.
● Read and understand all instructions in the user guide.
● Observe all warnings and instructions marked on the product.
● Use only a grounded electrical outlet when connecting the product to a power source. If you do not
know whether the outlet is grounded, check with a qualified electrician.
● Do not touch the contacts on any of the sockets on the product. Replace damaged cords
immediately.
● Unplug this product from wall outlets before cleaning.
● Do not install or use this product near water or when you are wet.
● Install the product securely on a stable surface.
● Install the product in a protected location where no one can step on or trip over the power cord.
Printer views
Identify certain parts of the printer and the control panel.
Printer front view
Identify the parts on the front of the printer.
2
Chapter 1 Printer overview
Figure 1-6 Printer front view
3
1
2
6
5
4
7
8
Number Description
1 Output bin
2 Control panel with dial controller
3 Power on/off button
4 Regulatory label (inside the front door)
5 Front door/Tray 1 (provides toner cartridge access)
6 Tray 2
7 Output bin extension
8 Walk-up USB port for printing without a computer (dw models only)
Printer back view
Identify the parts on the back of the printer.
Printer back view
3
Figure 1-7 Printer rear view
3
5
4
2
6
1
Number Description
1 Rear door (provides access for clearing jams)
2 Front door release button
3 USB interface port used for connecting the printer via USB
4 Ethernet port
5 USB port (for job storage and private printing)
6 Power connection
Control panel view
The control-panel display provides access to the printer features.
For information about using the dial control panel, see How to use the dial control panel on page 5.
NOTE: For more information about the printer control panel features, go to
http://www.hp.com/support/colorlj4201-4203.
NOTE: The features that appear on the dial control panel and the order in which they appear can vary,
depending on the printer configuration.
Figure 1-8 Control panel view
Menu
21
4
3
4
Chapter 1 Printer overview
Table 1-1 Control panel features
Number Item Description
1 Menu Select this item to open the Menu sub-menus:
● Info
● Status
● Print
● Supplies
● Trays
● Settings
● Tools
● Help
2 Sign in Select this item to enter a password for the printer, if one has
been assigned.
3 Print Select this item to print a file from the USB drive.
4 USB Drive Select this item to update the firmware from a USB drive.
NOTE: While the control panel does not have a standard Cancel button, during many printer
processes a Cancel option appears on the control panel. This permits users to cancel a process
before the printer completes it.
How to use the dial control panel
Use the following actions to operate the printer's dial control panel.
Figure 1-9 Twist or press
Rotate the control-panel dial to the right or left to scroll through available menus, and then press down
on the control-panel dial to select an item
NOTE: To open a shortcut menu, long-press down on the dial. This shortcut menu provides options to
quickly go back or return to the Main Menu, see the printer status, or access the Help menu.
Figure 1-10 Go back
Rotate the dial to select the Back arrow, and then press the dial to return to the previous menu.
How to use the dial control panel
5
Printer specifications
Determine the specifications for your printer model.
Technical specifications
Review the technical specifications for the printer.
See http://www.hp.com/support/colorlj4201-4203 for current information.
Product numbers for each model
● 4201dn - 4RA85F
● 4201dw - 4RA86F
● 4202dn - 4RA87F
● 4202dw - 4RA88F
Table 1-2
Paper handling specifications
Paper handling features 4201dn/dw 4202dn/dw
Tray 1 (50-sheet capacity)
Tray 2 (250-sheet capacity)
Optional 550-sheet accessory tray Optional Optional
Automatic duplex printing
Table 1-3 Connectivity specifications
Connectivity features 4201dn 4201dw 4202dn 4202dw
10/100/1000 Ethernet LAN connection
with IPv4 and IPv6
Hi-Speed USB 2.0
Walk-up USB port Not available Not available
Built-in dual-band wireless card
supporting wi-fi functionality
Not available Not available
Table 1-4 Print specifications
Print features 4201dn/dw 4202dn/dw
Prints 33 pages per minute (ppm) on A4 and 35 ppm on letter-
size paper
Job storage and private printing
6 Chapter 1 Printer overview
Table 1-5 Other specifications
Other features 4201dn/dw 4202dn/dw
512 MB memory
Dial control panel
Supported operating systems
The following information applies to the printer-specific Windows and HP print drivers for macOS and to
the software installer.
Windows and macOS: Windows and Mac computers and Android and Apple mobile devices are
supported with this printer.
1. Go to support.hp.com.
2. Enter the printer name to get the printer drivers, create an HP account, register the printer, and
connect.
Linux: For information and print drivers for Linux, go to developers.hp.com/hp-linux-imaging-and-printing.
UNIX: For information and print drivers for UNIX, go to www.hp.com/go/unixmodelscripts.
Citrix Ready Kit Certification - Up to Citrix Server 7.18: For more information, go to citrixready.citrix.com
Table 1-6
Supported operating systems and print drivers
Operating system Print driver installed (from the software on the web)
Windows 7 SP1, 32-bit and 64-bit The “HP PCL 6” printer-specific print driver is installed for this
operating system as part of the software installation.
Windows 10, 32-bit and 64-bit The “HP PCL-6” printer-specific print driver is installed for this
operating system as part of the software installation.
Windows 11, 32-bit and 64-bit The “HP PCL-6” printer-specific print driver is installed for this
operating system as part of the software installation.
Windows Server 2008 R2, 64-bit The “HP PCL 6” printer-specific print driver is available for
download from the printer-support website. Download the
driver, and then use the Microsoft Add Printer tool to install
it.
Windows Server 2012, 64-bit The PCL 6 printer-specific print driver is available for download
from the printer-support website. Download the driver, and
then use the Microsoft Add Printer tool to install it.
Windows Server 2012 R2, 64-bit The PCL 6 printer-specific print driver is available for download
from the printer-support website. Download the driver, and
then use the Microsoft Add Printer tool to install it.
Windows Server 2016, 64-bit The PCL 6 printer-specific print driver is available for download
from the printer-support website. Download the driver, and
then use the Microsoft Add Printer tool to install it.
Windows Server 2019, 64-bit The PCL 6 printer-specific print driver is available for download
from the printer-support website. Download the driver, and
then use the Microsoft Add Printer tool to install it.
Windows Server 2022, 64-bit The PCL 6 printer-specific print driver is available for download
from the printer-support website. Download the driver, and
then use the Microsoft Add Printer tool to install it.
Supported operating systems 7
Table 1-6 Supported operating systems and print drivers (continued)
Operating system Print driver installed (from the software on the web)
Chrome OS (Chromebook) Chromebook devices are supported for printing using the HP
Smart app, but they are not fully supported for printer setup.
macOS Catalina v10.15, macOS Big Sur v11.0, macOS Monterey
v12.0
To install the print driver, download HP Easy Start from
123.hp.com. Follow the steps provided to install the printer
software and print driver.
NOTE: For a current list of supported operating systems, go to
http://www.hp.com/support/colorlj4201-4203 for HP's all-inclusive help for the printer.
NOTE: For HP Smart UPD driver support for this printer, go to hp.com/go/smartupd.
Table 1-7
Minimum system requirements
Windows 10, Windows 7 (Service Pack 1) macOS Mojave v10.14, macOS Catalina
v10.15, macOS Big Sur v11
Mobile devices, iOS, Android
● 32-bit or 64-bit
● 2 GB hard drive
● Internet connection
● USB port
● 2 GB hard drive
● Internet connection
Router connection not required
www.hp.com/go/mobileprinting
Mobile printing solutions
HP offers multiple mobile printing solutions to enable easy printing to an HP printer from a laptop, tablet,
smartphone, or other mobile device.
To see the full list and to determine the best choice, go to www.hp.com/go/MobilePrinting.
NOTE: Update the printer firmware to ensure all mobile printing capabilities are supported.
● Wi-Fi Direct on wireless models
● AirPrint
● Android Printing
● HP Smart app
Printer dimensions
Make sure your printer environment is large enough to accommodate the printer.
8
Chapter 1 Printer overview
Figure 1-11 Dimensions
3
2
1
3
2
1
Table 1-8 Dimensions for the printer
Measurement Printer fully closed Printer fully opened
1. Width 421 mm (16.6 in) 421 mm (16.6 in)
2. Height 264 mm (10.4 in) 264 mm (10.4 in)
3. Depth 427 mm (16.8 in) 916 mm (36 in)
Weight (with cartridge) 16.4 kg (36.1 lb) 16.4 kg (36.1 lb)
Figure 1-12 Dimensions for the printer with the optional 550-sheet tray
2
1
3
2
1
3
Table 1-9
Dimensions for the printer with the optional 550-sheet tray
Measurement Printer fully closed Printer fully opened
1. Width 421 mm (16.6 in) 421 mm (16.6 in)
2. Height 420 mm (16.5 in) 420 mm (16.5 in)
3. Depth 427 mm (16.8 in) 928 mm (36.5 in)
Weight (with cartridge) 21.6 kg (47.62 lb) 21.6 kg (47.62 lb)
Printer dimensions 9
Power consumption, electrical specifications, and acoustic emissions
In order to operate properly, the printer must be in an environment that meets certain power
specifications.
See www.hp.com/support/colorlj4201-4203 for current information.
CAUTION: Power requirements are based on the country/region where the printer is sold. Do not
convert operating voltages. This will damage the printer and void the printer warranty.
Operating-environment range
In order to operate properly, the printer must be in an environment that meets certain specifications.
Table 1-10
Operating-environment specifications
Environment Recommended Storage
Temperature 15° to 27°C (59° to 80.6°F) 10° to 32.5°C (50° to 90.5°F)
Relative humidity 30% to 70% relative humidity (RH) 10% to 80% RH
Printer hardware setup and software installation
For basic setup instructions, see the Hardware Installation Guide that came with the printer. For
additional instructions, go to HP support on the web.
Go to http://www.hp.com/support/colorlj4201-4203 for HP's all-inclusive help for the printer, which
includes the following information:
● Install and configure
● Learn and use
● Solve problems
● Download software and firmware updates
● Join support forums
● Find warranty and regulatory information
● Find instructions about how to use the Microsoft Add Printer tool
10
Chapter 1 Printer overview
Paper trays2
Discover how to load and use the paper trays, including how to load special items such as envelopes
and labels.
The following information is correct at the time of publication. For current information, see
http://www.hp.com/support/colorlj4201-4203.
For more information:
HP's all-inclusive help for the printer includes the following information:
● Install and configure
● Learn and use
● Solve problems
● Download software and firmware updates
● Join support forums
● Find warranty and regulatory information
Use caution when loading the paper trays.
CAUTION: Do not extend more than one paper tray at a time.
Do not use paper tray as a step.
All trays must be closed while relocating/moving product.
Keep hands out of paper trays or drawers when closing.
If the printer has a keyboard, close keyboard tray when not in use.
Load paper to Tray 1 (multipurpose tray)
The following information describes how to load paper into Tray 1.
Load Paper to Tray 1 (multipurpose tray)
Follow these steps to load paper in Tray 1.
This tray holds up to 50 sheets of 75 grams per square meter (20 lb) paper.
CAUTION: To avoid jams, never add or remove paper from Tray 1 during printing.
Paper trays
11
1. Open Tray 1 by grasping the sides of the tray and pulling down.
2. Slide out the tray extension.
3. Press down on the tab on the right paper guide, and then spread the paper guides to the correct
size.
12
Chapter 2 Paper trays
4. Load the paper into the tray. Make sure that the paper fits under the tabs and below the maximum
height indicators.
For information on how to orient the paper, see Tray 1 paper orientation on page 13.
5. At your computer or mobile device, begin the printing process from the application. Make sure that
the driver is set to the correct paper type and size for the paper being printed from the tray.
Tray 1 paper orientation
When using paper that requires a specific orientation, load it according to the information in the
following table.
Table 2-1
Tray 1 paper orientation
Paper type Output How to load paper
Letterhead or preprinted 1-sided printing Face-up
Top edge leading into the printer
12
3
Tray 1 paper orientation 13
Table 2-1 Tray 1 paper orientation (continued)
Paper type Output How to load paper
Letterhead or preprinted 2-sided printing Face-down
Top edge away from the printer
1
23
Pre-punched 1-sided or 2-sided printing Face-up
Holes toward the left side of the printer
Load paper to Tray 2
Review the following information about loading paper to Tray 2.
Load paper to Tray 2
Follow these steps to load paper in Tray 2.
This tray holds up to 250 sheets of 75 grams per square meter (20 lb) paper.
14
Chapter 2 Paper trays
1. Open Tray 2.
2. Adjust the paper-width guides by squeezing the adjustment latches on the guides and then sliding
the guides to the size of the paper being used.
3. To load legal-size paper, extend the tray front by squeezing the front latch and pulling the front of
the tray.
NOTE: When loaded with legal-size paper, Tray 2 extends from the front of the printer
approximately 51 mm (2 in).
4. Load the paper into the tray.
For information about how to orient the paper, see Tray 2 paper orientation on page 16.
Load paper to Tray 2
15
5. Make sure that the paper stack is flat at all four corners. Slide the paper length and width guides so
that they are against the stack of paper.
NOTE: To prevent jams, do not overfill the tray. Be sure that the top of the stack is below the tray
full indicator.
6. After making sure that the paper stack is below the tray full indicator, close the tray.
NOTE: If legal-size paper has been loaded, the tray will not fully close.
7. At your computer or mobile device, begin the printing process from the application. Make sure that
the driver is set to the correct paper type and size for the paper being printed from the tray.
Tray 2 paper orientation
When using paper that requires a specific orientation, load it according to the information in the
following table.
16
Chapter 2 Paper trays
Table 2-2 Tray 2 paper orientation
Paper type Output How to load paper
Letterhead or preprinted 1-sided printing Face-up
Top edge toward the printer.
1
23
Letterhead or preprinted 2-sided printing Face-down
Top edge away from the printer
123
Prepunched 1-sided printing or 2-sided printing Face-up
Holes toward the left side of the printer
Load paper to Tray 3 (optional accessory)
Review the following information about loading paper to Tray 3.
Load paper to Tray 3 (optional accessory)
17
Load paper to Tray 3 (optional accessory)
Follow these steps to load paper in Tray 3.
This tray holds up to 550 sheets of 75 grams per square meter (20 lb) paper.
CAUTION: Do not print envelopes, labels, or unsupported sizes of paper from Tray 3. Print these types
of paper only from Tray 1 or Tray 2, depending on the type and size of media being used.
1. Open Tray 3.
2. Adjust the paper-width guides by squeezing the adjustment latches on the guides and then sliding
the guides to the size of the paper being used.
3. To load legal-size paper, extend the tray front by squeezing the front latch and pulling the front of
the tray.
18
Chapter 2 Paper trays
NOTE: When loaded with legal-size paper, Tray 3 extends from the front of the printer
approximately 51 mm (2 in).
4. Load paper into the tray.
For information about how to orient the paper, see Tray 3 paper orientation on page 19.
5. Make sure that the paper stack is flat at all four corners. Slide the paper length and width guides so
that they are against the stack of paper.
NOTE: To prevent jams, do not overfill the tray. Be sure that the top of the stack is below the tray
full indicator.
6. After making sure that the paper stack is below the tray full indicator, close the tray.
NOTE: If legal-size paper has been loaded, the tray will not fully close.
7. At your computer or mobile device, begin the printing process from the application. Make sure that
the driver is set to the correct paper type and size for the paper being printed from the tray.
Tray 3 paper orientation
When using paper that requires a specific orientation, load it according to the information in the
following table.
Tray 3 paper orientation
19
Table 2-3 Tray 3 paper orientation
Paper type Output How to load paper
Letterhead or preprinted 1-sided printing Face-up
Top edge toward the printer.
123
Letterhead or preprinted 2-sided printing Face-down
Top edge away from the printer
Prepunched 1-sided printing or 2-sided printing Face-up
Holes on left side of the printer
Load and print envelopes
Review the following information about loading and printing envelopes.
Print envelopes
To print envelopes using either Tray 1 or Tray 2, follow the steps to select the correct settings in the print
driver. Tray 1 holds up to 10 envelopes.
NOTE: Envelopes cannot be printed from the optional Tray 3.
20
Chapter 2 Paper trays
1. From the software program, select the Print option.
2. Select the printer from the list of printers, and then click or tap the Properties or Preferences button
to open the print driver.
NOTE: The name of the button varies for different software programs.
3. Click or tap the Document tab.
4. In the Paper size drop-down list, select the correct size for the envelopes.
5. In the Paper type drop-down list, select Envelope.
6. In the Paper source drop-down list, select Manual feed.
7. Click the OK button to close the Document Properties dialog box.
8. In the Print dialog box, click the OK button to print the job.
Envelope orientation
When using envelopes, load them according to the information in the following table.
Table 2-4
Envelope orientation
Tray How to load
Tray 1 Face-up
Short, postage-end leading into the printer
Envelope orientation 21
Table 2-4 Envelope orientation (continued)
Tray How to load
Tray 2 Face-up
Short, postage-end leading into the printer
22 Chapter 2 Paper trays
Supplies, accessories, and parts3
Order supplies or accessories, replace the toner cartridges, or remove and replace another part.
The following information is correct at the time of publication. For current information, see
http://www.hp.com/support/colorlj4201-4203.
HP's all-inclusive help for the printer includes the following information:
● Install and configure
● Learn and use
● Solve problems
● Download software and firmware updates
● Join support forums
● Find warranty and regulatory information
Dynamic Security Enabled Printers
This printer is intended to work only with cartridges that have a new or reused HP chip. A reused HP chip
enables the use of reused, remanufactured, and refilled cartridges.
The printer uses dynamic security measures to block cartridges using a non-HP chip. Periodic firmware
updates delivered over the internet will maintain the effectiveness of the dynamic security measures
and block cartridges that previously worked.
Updates can improve, enhance, or extend the printer’s functionality and features, protect against
security threats, and serve other purposes, but these updates can also block cartridges using a non-HP
chip from working in the printer, including cartridges that work today. Unless you are enrolled in certain
HP programs such as Instant Ink or use other services that require automatic online firmware updates,
most HP printers can be configured to receive updates either automatically or with a notification that
allows you to choose whether to update or not. For more information on dynamic security and how to
configure online firmware updates, please go to www.hp.com/learn/ds.
Order supplies, accessories, and parts
Find out how to obtain replacement supplies, accessories, and parts for the printer.
Ordering
Order parts, supplies, or accessories through one of the following channels.
Table 3-1
Ordering options
Ordering option Ordering information
Order supplies and paper www.hp.com
Order genuine HP parts or accessories www.hp.com/buy/parts
Supplies, accessories, and parts 23
Table 3-1 Ordering options (continued)
Ordering option Ordering information
Order through service or support providers Contact an HP-authorized service or support provider.
Order using the HP Embedded Web Server (EWS) To access, in a supported web browser on your computer,
enter the printer IP address or host name in the address/URL
field. The EWS contains a link to the HP website, which
provides options for purchasing Original HP supplies.
Supplies and accessories
Find information about the supplies and accessories that are available for your printer.
NOTE: Cartridges are for distribution and use with their designated product only; they will not work
with other printer models.
Table 3-2
Supplies - For use with 4201 only
Item Description Cartridge number Part number
HP 210A Black Original
LaserJet Toner Cartridge
Standard-capacity
replacement black toner
cartridge
210A W2100A
HP 210A Cyan Original
LaserJet Toner Cartridge
Standard-capacity
replacement cyan toner
cartridge
210A W2101A
HP 210A Yellow Original
LaserJet Toner Cartridge
Standard-capacity
replacement yellow toner
cartridge
210A W2102A
HP 210A Magenta Original
LaserJet Toner Cartridge
Standard-capacity
replacement magenta toner
cartridge
210A W2103A
HP 210X High Yield Black
Original LaserJet Toner
Cartridge
High-capacity replacement
black toner cartridge
210X W2100X
HP 210X High Yield Cyan
Original LaserJet Toner
Cartridge
High-capacity replacement
cyan toner cartridge
210X W2101X
HP 210X High Yield Yellow
Original LaserJet Toner
Cartridge
High-capacity replacement
yellow toner cartridge
210X W2102X
HP 210X High Yield Magenta
Original LaserJet Toner
Cartridge
High-capacity replacement
magenta toner cartridge
210X W2103X
Table 3-3 Supplies - For use with 4202 only
Item Description Cartridge number Part number
HP 220A Black Original
LaserJet Toner Cartridge
Standard-capacity
replacement black toner
cartridge
220A W2200A
24 Chapter 3 Supplies, accessories, and parts
Table 3-3 Supplies - For use with 4202 only (continued)
Item Description Cartridge number Part number
HP 220A Cyan Original
LaserJet Toner Cartridge
Standard-capacity
replacement cyan toner
cartridge
220A W2201A
HP 220A Yellow Original
LaserJet Toner Cartridge
Standard-capacity
replacement yellow toner
cartridge
220A W2202A
HP 220A Magenta Original
LaserJet Toner Cartridge
Standard-capacity
replacement magenta toner
cartridge
220A W2203A
HP 220X High Yield Black
Original LaserJet Toner
Cartridge
High-capacity replacement
black toner cartridge
220X W2200X
HP 220X High Yield Cyan
Original LaserJet Toner
Cartridge
High-capacity replacement
cyan toner cartridge
220X W2201X
HP 220X High Yield Yellow
Original LaserJet Toner
Cartridge
High-capacity replacement
yellow toner cartridge
220X W2202X
HP 220X High Yield Magenta
Original LaserJet Toner
Cartridge
High-capacity replacement
magenta toner cartridge
220X W2203X
Table 3-4 Accessories
Item Part number
HP Color LaserJet Pro 550 Sheet Blue Paper Tray 28N93A
HP Color LaserJet Pro 550 Sheet Grey Paper Tray (select
availability)
632J6A
USB 2.0 printer cable A-to-B cable (2-meter standard) DT2738
Customer self-repair parts
Customer Self-Repair (CSR) parts are available for many HP LaserJet printers to reduce repair time.
More information about the CSR program and benefits can be found at
http://www.hp.com/go/csr-support and http://www.hp.com/go/csr-faq.
Genuine HP replacement parts can be ordered at http://www.hp.com/buy/parts or by contacting an
HP-authorized service or support provider. When ordering, one of the following will be needed: part
number, serial number (found on back of printer), product number, or printer name.
● Parts listed as Mandatory self-replacement are to be installed by customers, unless you are willing
to pay HP service personnel to perform the repair. For these parts, on-site or return-to-depot
support is not provided under the HP printer warranty.
● Parts listed as Optional self-replacement can be installed by HP service personnel at your request
for no additional charge during the printer warranty period.
Customer self-repair parts
25
Table 3-5 Customer self-repair parts
Item Description Self-replacement
options
Part number
HP Color LaserJet Pro 550 Sheet
Blue Paper Tray
Replacement optional Tray 3 Mandatory 28N93A
HP Color LaserJet Pro 550 Sheet
Grey Paper Tray (select availability)
Replacement optional Tray 3 Mandatory 632J6A
Configure the HP toner-cartridge-protection supply settings
A network administrator can configure the toner-cartridge-protection settings using the printer control
panel or the HP Embedded Web Server (EWS).
Introduction
Use HP Cartridge Policy and Cartridge Protection to control which cartridges are installed in the printer
and protect the cartridges that are installed from theft.
● Cartridge Policy: This feature protects the printer from counterfeit toner cartridges by allowing
only genuine HP cartridges to be used with the printer. Using genuine HP cartridges ensures the
best possible print quality. When someone installs a cartridge that is not a genuine HP cartridge,
the printer control panel displays a message that the cartridge is unauthorized and it provides
information explaining how to proceed.
● Cartridge Protection: This feature permanently associates toner cartridges with a specific printer,
or fleet of printers, so they cannot be used in other printers. Protecting cartridges protects your
investment. When this feature is enabled, if someone attempts to transfer a protected cartridge
from the original printer into an unauthorized printer, that printer will not print with the protected
cartridge. The printer control panel displays a message that the cartridge is protected, and it
provides information explaining how to proceed.
CAUTION: After enabling cartridge protection for the printer, all subsequent toner cartridges
installed in the printer are automatically and
permanently
protected. To avoid protecting a new
cartridge, disable the feature
before
installing the new cartridge.
Turning the feature off does not turn off protection for cartridges that are currently installed.
Both features are off by default. Follow these procedures to enable or disable them.
Enable or disable the Cartridge Policy feature
The Cartridge Policy feature can be enabled or disabled using the control panel or the Embedded Web
Server (EWS).
NOTE: Enabling or disabling this feature might require entering an administrator password.
Check with your administrator to determine if an administrator password has been set. EWS
passwords cannot be recovered.
Use the printer control panel to enable the Cartridge Policy feature
From the printer control panel, a network administrator can enable the Cartridge Policy feature. This
allows only genuine HP cartridges to be used with the printer.
26
Chapter 3 Supplies, accessories, and parts
1. At the printer control panel, rotate the control dial to select the Menu option, and then press the dial.
2. Rotate the dial to select Settings, and then press the dial.
3. Select the following items:
a. Supplies
b. Authorized HP Cartridge Policy
4. By default Authorized HP Cartridge Policy is set to Off. Press the dial to change it to On.
Use the printer control panel to disable the Cartridge Policy feature
From the printer control panel, a network administrator can disable the Cartridge Policy feature. This
removes the restriction that only genuine HP cartridges can be used.
1. At the printer control panel, rotate the control dial to select the Menu option, and then press the dial.
2. Rotate the dial to select Settings, and then press the dial.
3. Select the following items:
a. Supplies
b. Authorized HP Cartridge Policy
4. Press the dial to change the setting to Off.
Use the HP Embedded Web Server (EWS) to enable the Cartridge Policy feature
From the EWS, a network administrator can enable the Cartridge Policy feature. This allows only genuine
HP cartridges to be used with the printer.
1. Open the HP Embedded Web Server (EWS):
a. At the printer control panel, rotate the control dial to select the Menu option, and then press
the dial.
b. Rotate and press the dial to select Info, then rotate to select Connected under either WiFi or
Ethernet (whichever method you are using to connect), then use the dial to view the printer's IP
address.
c. Open a web browser, and in the address line, type the IP address or host name exactly as it
displays on the printer control panel. Press the Enter key on the computer keyboard. The EWS
opens.
NOTE: If a message displays in the web browser indicating that the website might not be
safe, select the option to continue to the website. Accessing this website will not harm the
computer.
2. On the EWS Home page, click Supplies in the left navigation pane.
IMPORTANT: Access to the Embedded Web Server (EWS) menus requires a personal
identification number (PIN). The default PIN for this printer is located on a sticker inside the front
door. Use this PIN to log in when prompted.
Use the printer control panel to disable the Cartridge Policy feature
27
The default PIN can be changed by a user or administrator.
3. In the Supplies, window click Supply Settings.
4. Under Authorized HP Cartridge Policy, click the button to turn it on.
Use the HP Embedded Web Server (EWS) to disable the Cartridge Policy feature
From the EWS, a network administrator can disable the Cartridge Policy feature. This removes the
restriction that only genuine HP cartridges can be used.
1. Open the HP Embedded Web Server (EWS):
a. At the printer control panel, rotate the control dial to select the Menu option, and then press
the dial.
b. Rotate and press the dial to select Info, then rotate to select Connected under either WiFi or
Ethernet (whichever method you are using to connect), then use the dial to view the printer's IP
address.
c. Open a web browser, and in the address line, type the IP address or host name exactly as it
displays on the printer control panel. Press the Enter key on the computer keyboard. The EWS
opens.
NOTE: If a message displays in the web browser indicating that the website might not be
safe, select the option to continue to the website. Accessing this website will not harm the
computer.
2. On the EWS Home page, click Supplies in the left navigation pane.
Enter the EWS PIN number when prompted.
3. In the Supplies, window click Supply Settings.
4. Under Authorized HP Cartridge Policy, click the button to turn it off.
Troubleshoot Cartridge Policy control panel error messages
Review the recommended actions for Cartridge Policy error messages.
28
Chapter 3 Supplies, accessories, and parts
Table 3-6 Cartridge Policy control panel error messages
Error message Description Recommended action
10.0X.30 Unauthorized <Color> Cartridge The administrator has configured this
printer to use only genuine HP supplies
that are still under warranty. The
cartridge must be replaced to continue
printing.
Replace the cartridge with a genuine HP
toner cartridge.
If you believe you purchased a
genuine HP supply, visit www.hp.com/go/
anticounterfeit to determine if the toner
cartridge is a genuine HP cartridge, and
learn what to do if it is not a genuine HP
cartridge.
Enable or disable the Cartridge Protection feature
The Cartridge Protection feature can be enabled or disabled using the control panel or the Embedded
Web Server (EWS).
NOTE: Enabling or disabling this feature might require entering an administrator password.
Check with your administrator to determine if an administrator password has been set. EWS
passwords cannot be recovered.
Use the printer control panel to enable the Cartridge Protection feature
From the printer control panel, a network administrator can enable the Cartridge Protection feature. This
protects the cartridges associated with the printer from being stolen and used in other printers.
1. At the printer control panel, rotate the control dial to select the Menu option, and then press the dial.
2. Rotate the dial to select Settings, and then press the dial.
3. Select the following items:
a. Supplies
b. Cartridge Protection
4. Press the dial to select Protect Cartridges and enable the feature.
CAUTION: After enabling cartridge protection for the printer, all subsequent toner cartridges
installed in the printer are automatically and
permanently
protected. To avoid protecting a new
cartridge, disable the feature
before
installing the new cartridge.
Turning the feature off does not turn off protection for cartridges that are currently installed.
Use the printer control panel to disable the Cartridge Protection feature
From the printer control panel, a network administrator can disable the Cartridge Protection feature.
This removes protection for any new cartridges installed in the printer.
1. At the printer control panel, rotate the control dial to select the Menu option, and then press the dial.
2. Rotate the dial to select Settings, and then press the dial.
Enable or disable the Cartridge Protection feature
29
3. Select the following items:
a. Supplies
b. Cartridge Protection
4. Select Off to disable the feature.
Use the HP Embedded Web Server (EWS) to enable the Cartridge Protection feature
From the EWS, a network administrator can enable the Cartridge Protection feature. This protects the
cartridges that are associated with the printer from being stolen and used in other printers.
1. Open the HP Embedded Web Server (EWS):
a. At the printer control panel, rotate the control dial to select the Menu option, and then press
the dial.
b. Rotate and press the dial to select Info, then rotate to select Connected under either WiFi or
Ethernet (whichever method you are using to connect), then use the dial to view the printer's IP
address.
c. Open a web browser, and in the address line, type the IP address or host name exactly as it
displays on the printer control panel. Press the Enter key on the computer keyboard. The EWS
opens.
NOTE: If a message displays in the web browser indicating that the website might not be
safe, select the option to continue to the website. Accessing this website will not harm the
computer.
2. On the EWS Home page, click Supplies in the left navigation pane.
IMPORTANT: Access to the Embedded Web Server (EWS) menus requires a personal
identification number (PIN). The default PIN for this printer is located on a sticker inside the front
door. Use this PIN to log in when prompted.
The default PIN can be changed by a user or administrator.
3. In the Supplies, window click Supply Settings.
4. Under Cartridge Protection, click the button to turn the feature on.
CAUTION: After enabling Cartridge Protection for the printer, all subsequent toner cartridges
installed in the printer are automatically and
permanently
protected. To avoid protecting a new
cartridge, disable the feature
before
installing the new cartridge.
30
Chapter 3 Supplies, accessories, and parts
Turning the feature off does not turn off protection for cartridges that are currently installed.
Use the HP Embedded Web Server (EWS) to disable the Cartridge Protection feature
From the EWS, a network administrator can disable the Cartridge Protection feature. This removes
protection for any new cartridges installed in the printer.
1. Open the HP Embedded Web Server (EWS):
a. At the printer control panel, rotate the control dial to select the Menu option, and then press
the dial.
b. Rotate and press the dial to select Info, then rotate to select Connected under either WiFi or
Ethernet (whichever method you are using to connect), then use the dial to view the printer's IP
address.
c. Open a web browser, and in the address line, type the IP address or host name exactly as it
displays on the printer control panel. Press the Enter key on the computer keyboard. The EWS
opens.
NOTE: If a message displays in the web browser indicating that the website might not be
safe, select the option to continue to the website. Accessing this website will not harm the
computer.
2. On the EWS Home page, click Supplies in the left navigation pane.
Enter the EWS PIN number when prompted.
3. In the Supplies, window click Supply Settings.
4. Under Cartridge Protection, click the button to turn the feature off.
Troubleshoot Cartridge Protection control panel error messages
Review the recommended actions for Cartridge Protection error messages.
Table 3-7
Cartridge Protection control panel error messages
Error message Description Recommended action
10.0X.57 Protected <Color> Cartridge The cartridge can only be used in
the printer or fleet of printers that
initially protected it using HP Cartridge
Protection.
The Cartridge Protection feature allows
an administrator to restrict cartridges
to work in only one printer or fleet of
printers. The cartridge must be replaced
to continue printing.
Replace the cartridge with a new toner
cartridge.
Replace the toner cartridges
Replace the toner cartridges if you receive a message on the printer, or if you have print quality
problems.
Use the HP Embedded Web Server (EWS) to disable the Cartridge Protection feature
31
Toner cartridge information
The printer indicates when the toner cartridge level is low. The actual toner cartridge life remaining
can vary. Consider having a replacement cartridge available to install when print quality is no longer
acceptable.
The printer uses four colors and has a different toner cartridge for each color: cyan (C), magenta (M),
yellow (Y), and black (K). The toner cartridges are inside the front door.
Continue printing with the current cartridge until redistributing the toner no longer yields acceptable
print quality. To redistribute the toner, remove the toner cartridge from the printer and gently rock
the cartridge back and forth end to end. For graphical representation, see the cartridge replacement
instructions. Reinsert the toner cartridge into the printer, and then close the cover.
To purchase cartridges or check cartridge compatibility for the printer, go to HP SureSupply at
http://www.hp.com/go/suresupply. Scroll to the bottom of the page and verify that the country/region
is correct.
NOTE: Cartridges are for distribution and use with their designated product only; they will not work
with other printer models.
Table 3-8
Supplies - For use with 4201 only
Item Description Cartridge number Part number
HP 210A Black Original
LaserJet Toner Cartridge
Standard-capacity
replacement black toner
cartridge
210A W2100A
HP 210A Cyan Original
LaserJet Toner Cartridge
Standard-capacity
replacement cyan toner
cartridge
210A W2101A
HP 210A Yellow Original
LaserJet Toner Cartridge
Standard-capacity
replacement yellow toner
cartridge
210A W2102A
HP 210A Magenta Original
LaserJet Toner Cartridge
Standard-capacity
replacement magenta toner
cartridge
210A W2103A
HP 210X High Yield Black
Original LaserJet Toner
Cartridge
High-capacity replacement
black toner cartridge
210X W2100X
HP 210X High Yield Cyan
Original LaserJet Toner
Cartridge
High-capacity replacement
cyan toner cartridge
210X W2101X
HP 210X High Yield Yellow
Original LaserJet Toner
Cartridge
High-capacity replacement
yellow toner cartridge
210X W2102X
HP 210X High Yield Magenta
Original LaserJet Toner
Cartridge
High-capacity replacement
magenta toner cartridge
210X W2103X
32 Chapter 3 Supplies, accessories, and parts
Table 3-9 Supplies - For use with 4202 only
Item Description Cartridge number Part number
HP 220A Black Original
LaserJet Toner Cartridge
Standard-capacity
replacement black toner
cartridge
220A W2200A
HP 220A Cyan Original
LaserJet Toner Cartridge
Standard-capacity
replacement cyan toner
cartridge
220A W2201A
HP 220A Yellow Original
LaserJet Toner Cartridge
Standard-capacity
replacement yellow toner
cartridge
220A W2202A
HP 220A Magenta Original
LaserJet Toner Cartridge
Standard-capacity
replacement magenta toner
cartridge
220A W2203A
HP 220X High Yield Black
Original LaserJet Toner
Cartridge
High-capacity replacement
black toner cartridge
220X W2200X
HP 220X High Yield Cyan
Original LaserJet Toner
Cartridge
High-capacity replacement
cyan toner cartridge
220X W2201X
HP 220X High Yield Yellow
Original LaserJet Toner
Cartridge
High-capacity replacement
yellow toner cartridge
220X W2202X
HP 220X High Yield Magenta
Original LaserJet Toner
Cartridge
High-capacity replacement
magenta toner cartridge
220X W2203X
Do not remove the toner cartridge from its package until it is time to replace it.
CAUTION: To prevent damage to the toner cartridge, do not expose it to light for more than a few
minutes. If the toner cartridge must be removed from the printer for an extended period of time, place
the cartridge in the original plastic packaging, or cover the cartridge with a lightweight opaque item.
The following illustration shows the toner cartridge components.
Toner cartridge information
33
Figure 3-1 Toner cartridge components
2
1
3
3
2
1
1
Number Description
1 Imaging drum
CAUTION: Do not touch the imaging drum. Fingerprints can cause print-quality problems.
2 Handle
3 Memory chip
CAUTION: If toner gets on clothing, wipe it off by using a dry cloth and wash the clothes in cold water.
Hot water sets toner into fabric.
NOTE: Information about recycling used toner cartridges is in the toner cartridge box.
Remove and replace the toner cartridges
Follow these steps to replace the toner cartridges.
1. Open the front door by pressing the button on the left panel.
1
2
34
Chapter 3 Supplies, accessories, and parts
2. Grasp the blue handle on the toner cartridge drawer, and then pull out the drawer.
3. Grasp the handle on the toner cartridge, and then pull the toner cartridge straight up to remove it.
4. Remove the new toner cartridge package from the box, and then pull the release tab on the
packaging.
Remove and replace the toner cartridges
35
5. Remove the toner cartridge from the opened packaging shell. Place the used toner cartridge in the
shell for recycling.
6. Hold both ends of the toner cartridge and rock it end to end to distribute the toner evenly inside the
cartridge.
7. Do not touch the imaging drum on the bottom of the toner cartridge. Fingerprints on the imaging
drum can cause print-quality problems. Also, do not expose the cartridge to light unnecessarily.
36
Chapter 3 Supplies, accessories, and parts
8. Insert the new toner cartridge into the drawer. Make sure that the color chip on the cartridge
matches the color chip on the drawer.
9. Close the toner cartridge drawer.
10. Close the front door.
11. Pack the used toner cartridge into the box the new cartridge came in, or use a large cardboard
box and fill it with several cartridges you need to recycle. See the enclosed recycling guide for
information about recycling.
In the US, a pre-paid shipping label is included in the box. In other countries/regions, go to
www.hp.com/recycle to print a pre-paid shipping label.
Adhere the pre-paid shipping label to the box, and return the used cartridge to HP for recycling.
Remove and replace the toner cartridges
37
http://www.hp.com/recycle
38 Chapter 3 Supplies, accessories, and parts
Print4
Print using the software, or print from a mobile device or USB flash drive.
The following information is correct at the time of publication. For current information, see
http://www.hp.com/support/colorlj4201-4203.
For more information:
HP's all-inclusive help for the printer includes the following information:
● Install and configure
● Learn and use
● Solve problems
● Download software and firmware updates
● Join support forums
● Find warranty and regulatory information
Use HP Smart to print from the cloud
By using HP Smart and pairing your printer with your HP account, you can print files from anywhere.
You can carry out the following print tasks with the HP Smart app:
● Print directly from HP Smart
● Print from any Windows or Android app that has a Print menu.
● Make copies (Android, iOS and select printer models): The Copy feature uses the device camera to
capture a document or photo that you can then edit and print.
● Share your printer: Allow others to send remote print jobs to your Print Anywhere printer.
● Enable Private Pickup (HP+ printers only): Hold a print job until the person who sent it is near the
printer.
● Manage your printer: Change printer preferences, view printer information and reports, and more.
For information about setting up and printing with HP Smart, visit hpsmart.com.
Print tasks (Windows)
Learn about common printing tasks for Windows users.
How to print (Windows)
Use the Print option from a software application to select the printer and basic options for your print job.
Print
39
The following procedure describes the basic printing process for Windows.
1. From the software program, select the Print option.
2. Select the printer from the list of printers. To change settings, click the Properties or Preferences
button to open the print driver.
NOTE: The name of the button varies for different software programs.
NOTE: For more information, click the Help (?) button in the print driver.
3. Click the tabs in the print driver to configure the available options. For example, set the paper
orientation, paper source, media type, and paper size on the Document tab, and set the quality
settings on the Basic tab.
4. Click the OK button to return to the Print dialog box. Select the number of copies to print from this
screen.
5. Click the Print button to print the job.
Automatically print on both sides (Windows)
If your printer has an automatic duplexer installed, you can automatically print on both sides of the
paper. Use a paper size and type supported by the duplexer.
1. From the software program, select the Print option.
2. Select the printer from the list of printers, and then click the Properties or Preferences button to
open the print driver.
NOTE: The name of the button varies for different software programs.
3. Click the Basic tab.
4. Select Flip on long edge or Flip on short edge for the Two-sided Printing option. Click OK to close the
Document Properties dialog.
5. In the Print dialog, click Print to print the job.
Manually print on both sides (Windows)
Use this procedure for printers that do not have an automatic duplexer installed or to print on paper that
the duplexer does not support.
1. From the software program, select the Print option.
2. Select the printer from the list of printers, and then click the Properties or Preferences button to
open the print driver.
NOTE: The name of the button varies for different software programs.
3. Click the Finishing tab.
4. Select Flip on long edge or Flip on short edge for the Two-sided Printing option, and then click OK to
close the Document Properties dialog.
5. In the Print dialog, click Print to print the first side of the job.
6. Retrieve the printed stack from the output bin, and place it in Tray 1.
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Chapter 4 Print
7. If prompted, select the appropriate control panel button to continue.
Print multiple pages per sheet (Windows)
When you print from a software application using the Print option, you can select an option to print
multiple pages on a single sheet of paper. For example, you might want to do this if you are printing a
very large document and want to save paper.
1. From the software program, select the Print option.
2. Select the printer from the list of printers, and then click the Properties or Preferences button to
open the print driver.
NOTE: The name of the button varies for different software programs.
3. Click the Basic tab.
4. Select the number of pages per sheet from the Pages per sheet drop-down.
5. Select the Print page borders and Page order settings on the Basic tab, then set the Orientation
setting on the Document tab, if needed. Click OK to close the Document Properties dialog.
6. In the Print dialog, click Print to print the job.
Select the paper type (Windows)
When you print from a software application using the Print option, you can set the paper type you are
using for your print job. For example, if your default paper type is Letter, but you are using a different
paper type for a print job, select that specific paper type.
1. From the software program, select the Print option.
2. Select the printer from the list of printers, and then click or tap the Properties or Preferences button
to open the print driver.
NOTE: The name of the button varies for different software programs.
3. Click the Document tab.
4. Select the Media type option for the type of paper you are using, and then click OK.
5. Click OK to close the Document Properties dialog.
6. In the Print dialog, click Print to print the job.
Additional print tasks
Locate information on the Web for performing common printing tasks.
Go to http://www.hp.com/support/colorlj4201-4203.
Instructions are available for print tasks, such as the following:
● Create and use printing shortcuts or presets
● Select the paper size, or use a custom paper size
● Select the page orientation
Print multiple pages per sheet (Windows)
41
● Create a booklet
● Scale a document to fit a specific paper size
● Print the first or last pages of the document on different paper
● Print watermarks on a document
Print tasks (macOS)
Print using the HP printing software for macOS, including how to print on both sides or print multiple
pages per sheet.
How to print (macOS)
Use the Print option from a software application to select the printer and basic options for your print job.
The following procedure describes the basic printing process for macOS.
1. Click the File menu, and then click the Print option.
2. Select the printer.
3. Click Show Details or Copies & Pages, and then select other menus to adjust the print settings.
NOTE: The name of the item varies for different software programs.
4. Click the Print button.
Automatically print on both sides (macOS)
If your printer has an automatic duplexer installed, you can automatically print on both sides of the
paper. Use a paper size and type supported by the duplexer.
This feature is available if you install the HP print driver. It might not be available if you are using AirPrint.
1. Click the File menu, and then click the Print option.
2. Select the printer.
3. Click Show Details or Copies & Pages, and then click the Layout menu.
NOTE: The name of the item varies for different software programs.
4. Select a binding option from the Two-Sided drop-down list.
5. Click the Print button.
Manually print on both sides (macOS)
If your printer does not have an automatic duplexer installed, or you are using a paper size or type not
supported by the duplexer, you can print on both sides of the paper using a manual process. You will
need to reload the pages for the second side.
This feature is available if you install the HP print driver. It might not be available if you are using AirPrint.
1. Click the File menu, and then click the Print option.
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Chapter 4 Print
2. Select the printer.
3. Click Show Details or Copies & Pages, and then click the Manual Duplex menu.
NOTE: The name of the item varies for different software programs.
4. Click the Manual Duplex check box, and select a binding option.
5. Go to the printer, and remove any blank paper that is in Tray 1.
6. Click the Print button.
7. Retrieve the printed stack from the output bin and place it with the printed-side facing down in the
input tray.
8. If prompted, touch the appropriate control panel button to continue.
Print multiple pages per sheet (macOS)
When you print from a software application using the Print option, you can select an option to print
multiple pages on a single sheet of paper. For example, you might want to do this if you are printing a
very large document and want to save paper.
1. Click the File menu, and then click the Print option.
2. Select the printer.
3. Click Show Details or Copies & Pages, and then click the Layout menu.
NOTE: The name of the item varies for different software programs.
4. From the Pages per Sheet drop-down list, select the number of pages that you want to print on
each sheet.
5. In the Layout Direction area, select the order and placement of the pages on the sheet.
6. From the Border menu, select the type of border to print around each page on the sheet.
7. Click the Print button.
Select the paper type (macOS)
When you print from a software application using the Print option, you can set the paper type you are
using for your print job. For example, if your default paper type is Letter, but you are using a different
paper type for a print job, select that specific paper type.
1. Click the File menu, and then click the Print option.
2. Select the printer.
3. Click Show Details or Copies & Pages, and then click the Media & Quality menu or the Paper/Quality
menu.
NOTE: The name of the item varies for different software programs.
Print multiple pages per sheet (macOS)
43
4. Select from the Media & Quality or Paper/Quality options.
NOTE: This list contains the master set of options available. Some options are not available on all
printers.
● Media Type: Select the option for the type of paper for the print job.
● Print Quality: Select the resolution level for the print job.
● EconoMode: Select this option to conserve toner when printing drafts of documents.
5. Click the Print button.
Additional print tasks
Locate information on the Web for performing common printing tasks.
Go to http://www.hp.com/support/colorlj4201-4203.
Instructions are available for print tasks, such as the following:
● Create and use printing shortcuts or presets
● Select the paper size, or use a custom paper size
● Select the page orientation
● Create a booklet
● Scale a document to fit a specific paper size
● Print the first or last pages of the document on different paper
● Print watermarks on a document
Store print jobs on the printer to print later or print privately
Store print jobs in the printer memory for printing at a later time.
Introduction
The following information provides procedures for creating and printing documents that are stored on
the USB flash drive. These jobs can be printed at a later time or printed privately.
Before beginning
Review the requirements for using the job storage feature.
The job storage feature has the following requirements:
● A dedicated USB 2.0 storage device that is at least 16 GB in size must be installed in the rear host
USB. This USB storage device holds the job storage jobs sent to the printer. Removing this USB
storage device from the printer disables the job storage feature.
Set up job storage
Set up job storage in the print driver, insert the storage media (USB flash drive) in the printer, and verify
the feature is ready to use.
44
Chapter 4 Print
Before you begin, install the printer software if it is not already installed. Go to www.hp.com/support, click
Software and Drivers, and then follow the onscreen instructions to download the latest HP software.
When the print driver is installed, the Job Storage option is set to Auto Config by default. The option is
located as follows:
● Windows: Devices and Printers > Printer Properties > Device Settings
● macOS: Printers & Scanners > Options & Supplies
To complete Job Storage setup:
1. Locate the rear USB port.
NOTE: On some models, the rear USB port is covered. Remove the rear USB port cover before
proceeding.
2. Insert the USB flash drive into the rear USB port.
Figure 4-1 Insert USB flash drive
A message displays on the control panel warning that the USB drive will be formatted. Select OK to
complete the procedure.
3. Open the print driver to verify that the Job Storage check box appears on the Basic tab. If it is there,
the feature is ready to use.
From a software program, select the Print option, select your printer from the list of printers, and do
the following:
● Windows: Select Properties or Preferences. Click the Basic tab.
If the Job Storage check box is not showing, activate it as follows:
From the Start menu, open Settings, click Devices, and then click Devices and Printers. Right-
click on the printer name and click Printer Properties. Click the Device Settings tab, click on Job
Storage, and then select Auto Config. Click Apply and OK.
● macOS: The print driver displays the Copies & Pages menu. Open the drop-down list, and then
click the Job Storage menu.
If the Job Storage menu is not showing, close the Print window and then reopen it to activate
the menu.
Disable or enable the job storage feature
Disable the job storage feature to make it unavailable, even if a USB drive is inserted into the printer.
Enable the feature to make it available again.
Disable or enable the job storage feature
45
1. Open the Printer Properties:
● Windows: From the Start menu, open Settings, click Devices, and then click Devices and
Printers. Right-click on the printer and click Printer properties.
● macOS: From the Apple menu, open System Preferences, and then click Printers & Scanners.
Select the printer and click Options & Supplies.
2. Disable the Job Storage option as follows:
● Windows: Click the Device settings tab, click on Job Storage, and then select Disable.
● macOS: On the Options tab, clear the Job Storage check box.
To enable the feature, set the Job Storage option back to Auto Config (Windows), or select the Job
Storage check box (macOS).
Create a stored job (Windows)
Store jobs on the USB flash drive for private or delayed printing.
1. From the software program, select the Print option.
2. Select the printer from the list of printers, and then select Properties or Preferences.
NOTE: The name of the button varies for different software programs.
3. Click the Basic tab.
4. Select the Job Storage check box.
NOTE: If the Job Storage check box is not showing, follow the instructions in the "Disable or
enable job storage feature" section to activate the feature.
5. Select a Print Mode option:
● Normal print: Sends print job to the printer and prints them immediately.
● PIN released: Saves the print job on the printer as a stored job that can only be printed using a
Personal Identification Number (PIN). Enter a 4-digit PIN in the Enter PIN field and the Confirm
PIN field. The PIN must be entered at the printer control panel to print the stored job.
NOTE: If a PIN is not entered, the default PIN is 0000.
● Secure encrypted: Saves the print job on the printer as an encrypted print job. Enter a print job
password in the Enter Password field and the Confirm Password field. The password must be
entered at the printer control panel to print the encrypted job.
6. Click the OK button to close the Document Properties dialog box. In the Print dialog box, click the
Print button to print the job.
Create a stored job (macOS)
Store jobs on the USB flash drive for private or delayed printing.
1. Click the File menu, and then click the Print option.
2. In the Printer menu, select the printer.
46
Chapter 4 Print
3. Click Show Details or Copies & Pages, and then click the Job Storage menu.
NOTE: If the Job Storage menu is not showing, follow the instructions in the "Disable or enable job
storage feature" section to activate the menu.
4. In the Mode drop-down list, select the type of stored job.
● Proof and Hold: Print and proof one copy of a job, and then print more copies. The first copy
prints immediately. Printing of the subsequent copies must be initiated from the device's front
control panel. For example, if 10 copies are sent, one copy prints immediately, and the other
nine copies will print when the job is retrieved. The job is deleted after all copies are printed.
● Personal Job: The job does not print until someone requests it at the printer control panel. If
the job has a personal identification number (PIN), provide the required PIN at the control panel.
The print job is deleted from memory after it prints.
● Quick Copy: Print the requested number of copies of a job and store a copy of the job in
the printer memory to print it again later. The job is deleted manually or by the job retention
schedule.
● Stored Job: Store a job on the printer and allow other users to print the job at any time. If the
job has a personal identification number (PIN), the person who prints the job must provide the
required PIN at the control panel. The job is deleted manually or by the job retention schedule.
5. To use a custom user name or job name, click the Custom button, and then enter the user name or
the job name.
NOTE: macOS 10.14 Mojave and later: The print driver no longer includes the Custom button. Use
the options below the Mode drop-down list to set up the saved job.
Select which option to use if another stored job already has that name.
● Use Job Name + (1-99): Append a unique number to the end of the job name.
● Replace Existing File: Overwrite the existing stored job with the new one.
6. If you selected the Stored Job or Personal Job option in the Mode drop-down list, you can protect
the job with a PIN. Type a 4-digit number in the Use PIN to Print field. When other people attempt to
print this job, the printer prompts them to enter this PIN.
7. Click the Print button to process the job.
Print a stored job
Print a job that is stored on a USB flash drive.
1. At the printer control panel, rotate the control dial to select Print, and then press the dial.
2. Rotate the dial to select Print from USB, and then press the dial.
3. Rotate the dial to scroll to the name of the job that you want to print, and then press the dial.
NOTE: If the job is private or encrypted, use the dial to enter the PIN or password.
4. To adjust the print options, rotate the dial to select Options, then press the dial.
NOTE: After setting the desired print options, rotate the dial to scroll to the back-arrow button at
the top of the display, and then press the dial.
Print a stored job
47
5. The Print option is automatically selected. Press the dial to print the job.
Delete a stored job
When a new job is stored on a USB flash drive, any previous jobs with the same user and job name are
overwritten. If the memory on the USB flash drive is full, the following message displays on the printer
control panel: The USB flash storage device is out of memory. Delete unused jobs, and then try again.
Existing stored jobs must be deleted before additional print jobs can be stored.
Delete a job that is stored on the printer
Delete a job that is stored on a USB flash drive.
1. At the printer control panel, rotate the control dial to scroll to Print Stored Jobs, and then press the
dial.
2. Rotate the dial to scroll to the name of the folder where the job is stored, and then press the dial.
3. Rotate the dial to scroll to the name of the job that you want to delete, and then press the dial.
NOTE: If the job is private or encrypted, enter the PIN or password, and then touch Done.
4. Rotate the dial to select Delete, and then press the dial to delete the job.
Information sent to printer for Job Accounting purposes
Printing jobs sent from drivers on the client (e.g., PC) may send personally identifiable information to HP’s
Printing and Imaging devices. This information may include, but is not limited to, user name and client
name from which the job originated that may be used for job accounting purposes, as determined by the
Administrator of the printing device. This same information may also be stored with the job on the mass
storage device (e.g., disk drive) of the printing device when using the job storage feature.
Mobile printing
Mobile and ePrint solutions enable easy printing to an HP printer from a laptop, tablet, smartphone, or
other mobile device.
Introduction
Review the following information about mobile printing.
To see the full list of mobile and ePrint solutions and determine the best choice, go to www.hp.com/go/
LaserJetMobilePrinting.
Wi-Fi Direct printing (wireless models only)
Wi-Fi Direct enables printing from a wireless mobile device without requiring a connection to a network
or the Internet.
NOTE: Not all mobile operating systems are currently supported by Wi-Fi Direct.
Use Wi-Fi Direct to print wirelessly from the following devices:
● Android mobile devices compatible with the Android embedded print solution
48
Chapter 4 Print
● iPhone, iPad, or iPod touch using Apple AirPrint or the HP Smart app
● Android mobile devices using the HP Smart app or the Android embedded print solution
● HP Roam
For more information on Wi-Fi Direct printing, go to www.hp.com/go/wirelessprinting.
Wi-Fi Direct can be enabled or disabled from the printer control panel.
To turn on Wi-Fi Direct
To print wirelessly from mobile devices, Wi-Fi Direct must be turned on.
Follow these steps to turn on Wi-Fi Direct from the printer control panel.
1. At the printer control panel, rotate the control dial to select the Menu option, and then press the dial.
2. Rotate the control dial to select Settings, and then press the dial.
3. Rotate the control dial to select Network Settings, and then press the dial.
4. Rotate the control dial to select Wi-Fi Direct, and then press the dial.
5. If Wi-Fi Direct is set to Off, select it and press the dial to turn it on.
NOTE: In environments where more than one model of the same printer is installed, it might be helpful
to provide each printer a unique Wi-Fi Direct name for easier printer identification when using Wi-Fi
Direct printing.
Change the printer Wi-Fi Direct name
Change the printer Wi-Fi Direct name using the HP Embedded Web Server (EWS):
Step one: Open the HP Embedded Web Server
Use the EWS to manage your printer from a computer instead of the printer control panel.
Your printer must be connected to an IP-based network before you can access the EWS.
1. At the printer control panel, rotate the control dial to select the Menu option, and then press the dial.
2. Rotate and press the dial to select Info, then rotate to select Connected under either WiFi or
Ethernet (whichever method you are using to connect), then use the dial to view the printer's IP
address.
3. Open a web browser, and in the address line, type the IP address or host name exactly as it displays
on the printer control panel. Press the Enter key on the computer keyboard. The EWS opens.
NOTE: If a message displays in the web browser indicating that the website might not be safe,
select the option to continue to the website. Accessing this website will not harm the computer.
Step two: Change the Wi-Fi Direct name
Use the following procedure to change the Wi-Fi Direct name.
1. On the EWS Home page, click Network in the left navigation pane.
To turn on Wi-Fi Direct
49
2. Under Network in the left navigation pane, click Wi-Fi Direct.
3. At the top of the Wi-Fi Direct page, click Configuration.
4. In the Wi-Fi Direct Name field, enter the new name, and then click Apply.
AirPrint
With Apple AirPrint, you can print directly to the printer from your iOS device or Mac computer, without
having a print driver installed.
AirPrint is supported for iOS and from Mac computers running macOS (10.7 Lion and newer).
Use AirPrint to print directly to the printer from an iPad, iPhone (3GS or later), or iPod touch (third
generation or later) in the following mobile applications:
● Mail
● Photos
● Safari
● iBooks
● Select third-party applications
To use AirPrint, the printer must be connected to the same network (sub-net) as the Apple device. For
more information about using AirPrint and about which HP printers are compatible with AirPrint, go to
www.hp.com/go/LaserJetMobilePrinting.
NOTE: Before using AirPrint with a USB connection, verify the version number. AirPrint versions 1.3
and earlier do not support USB connections.
Android embedded printing
HP's built-in print solution for Android and Kindle enables mobile devices to automatically find and print
to HP printers that are either on a network or within wireless range for Wi-Fi Direct printing.
The printer must be connected to the same network (sub-net) as the Android device.
The print solution is built into the supported operating systems, so installing drivers or downloading
software is not necessary.
For more information on how to use Android embedded printing and which Android devices are
supported, go to www.hp.com/go/LaserJetMobilePrinting.
Print from a USB flash drive
Learn how to print directly from a USB flash drive.
Introduction
This printer features walk-up USB printing, for quickly printing files without sending them from a
computer. The printer accepts standard USB flash drives in the USB port that is located on top of
the printer.
NOTE: This feature is only available on dw printer models.
50
Chapter 4 Print
Walk-up USB printing supports the following types of files:
● .pdf
● .jpg
● .prn and .PRN
● .pcl and .PCL
● .ps and .PS
● .doc and .docx
● .ppt and .pptx
Print USB documents
Use the following procedure to print USB documents.
1. Insert the USB flash drive into the USB port on the top of the printer.
2. Rotate the dial to select Print, and then press the dial.
3. Rotate the dial to select Print from USB, and then press the dial.
4. Rotate the dial to select the name of the file that you want to print, and then press the dial. If the file
is stored in a folder, select the name of the folder, and then select the name of the file.
5. Rotate the dial to select Options, and then press the dial.
6. Rotate the dial to select any of the following menu items to change the settings for the print job:
● 2-Sided
● Color
● Quality
● Paper Selection (Allows you to adjust Paper Size, Paper Type, or the Paper Tray)
● Collate
NOTE: For additional options, select the Settings option.
7. After selecting the settings for the print job, rotate the dial to select the back arrow, and then press
the dial.
8. Rotate the dial and select Print to print the job, and then press the dial.
9. Retrieve the printed job from the output bin, and then remove the USB flash drive from the USB
port.
Print USB documents
51
Manage the printer5
Utilize management tools, configure security and energy-conservation settings, and manage firmware
updates for the printer.
The following information is correct at the time of publication. For current information, see
http://www.hp.com/support/colorlj4201-4203.
For more information:
HP's all-inclusive help for the printer includes the following information:
● Install and configure
● Learn and use
● Solve problems
● Download software and firmware updates
● Join support forums
● Find warranty and regulatory information
Use HP Smart applications
By using HP Smart and pairing your printer with your HP account, you can add access additional printer
tools.
● For more information about individual print apps and to create an account, visit HP Smart to get
started.
● For information about using the HP Smart Admin dashboard to carry out various printing tasks, visit
www.hp.com/go/HPSmart-admin-dashboard
Change the printer connection type (Windows)
If you are already using the printer and you wish to change the way it is connected, use Device Setup &
Software to change the connection. For example, connect the new printer to the computer using a USB
or network connection, or change the connection from a USB to a wireless connection.
To open Device Setup & Software, complete the following procedure:
1. From the Start menu, select HP, and then select the printer name to open the HP Printer Assistant.
2. In the HP Printer Assistant, select Tools from the navigation bar, and then select Device Setup &
Software.
52
Chapter 5 Manage the printer
Advanced configuration with HP Embedded Web Server and
Printer Home Page (EWS)
Use the HP Embedded Web Server to manage printing functions from your computer instead of the
printer control panel.
● View printer status information
● Determine the remaining life for all supplies and order new ones
● View and change tray configurations (paper types and sizes)
● View and print internal pages
● View and change network configuration
The HP Embedded Web Server works when the printer is connected to an IP-based network. The
HP Embedded Web Server does not support IPX-based printer connections. You do not have to have
Internet access to open and use the HP Embedded Web Server.
When the printer is connected to the network, the HP Embedded Web Server is automatically available.
NOTE: Printer Home Page (EWS) is software used to connect to the HP Embedded Web Server when
the printer is connected to a computer via USB. It is available only if a full installation was performed
when the printer was installed on a computer. Depending on how the printer is connected, some
features might not be available.
NOTE: The HP Embedded Web Server is not accessible beyond the network firewall.
Open the HP Embedded Web Server (EWS) from a web browser
Use the EWS to manage your printer from a computer instead of the printer control panel.
Your printer must be connected to an IP-based network before you can access the EWS.
1. Locate the printer's IP address on the printer control panel by rotating the dial to select Menu, and
then pressing the dial. Rotate and press the dial to select Info, then rotate to select Connected
under either WiFi or Ethernet (whichever method you are using to connect), then use the dial to view
the printer's IP address.
2. Open a web browser, and in the address line, type the IP address or host name exactly as it displays
on the printer control panel. Press the Enter key on the computer keyboard. The EWS opens.
NOTE: If a message displays in the web browser indicating that the website might not be safe,
select the Advanced option to continue to the website. Accessing this website will not harm the
computer.
Embedded Web Server menus
Refer to the table for an overview of the EWS menus.
Advanced configuration with HP Embedded Web Server and Printer Home Page (EWS)
53
Table 5-1 HP Embedded Web Server menus
Page Description
Home page
Provides supplies and trays status
information.
● Catridges: View the status of the cartridges and the estimated cartridge levels.
● Paper: View paper tray levels and paper type settings for each tray.
Jobs ● Job Queue: View current print jobs in progress and a history of past jobs.
● Job Management: Control settings for stored jobs. Stored jobs are documents that
are stored on the printer and available for printing. To use this feature, insert a flash
storage device into the rear port of the printer.
Supplies View the status of all of the printer supplies, and access supply settings.
Paper In the Paper Source window, view or change the paper type settings for the printer paper
trays.
Print Quality ● Tools: Print the Print Quality Diagnostic Report to get instructions for how to solve
print-quality problems.
● Calibration: Set how often print quality calibration is carried out on this printer.
● Optimize: View or change settings that may help to improve print quality.
● Paper Type Adjustment: The settings on this page allow you to adjust the print mode
settings for specific paper types. This should be done under supervision from HP
technical support.
Printer Management ● About the Printer: Lists all of the basic technical information about this printer,
including the firmware version.
● Firmware Update: Checks to see if the firmware version is the latest available, and
provides an option to update it.
● Date and Time: Allows you the set the time zone and the date and time format for the
printer.
● International: View or change the printer's country/region and default language.
● Display Settings: View or change what action the printer will take when a non-critical
error occurs.
● Restore Default Settings: Allows you to restore network settings or all printer settings
back to default.
● Reports and Pages: Select one or more reports, then select the Print button to print
them.
● Event Log: View or print the log showing all of the printer errors.
Connected Printing Use the Printer Paring page to pair this printer to an HP account. Pairing your printer to
your HP account allows access to HP cloud solutions.
54 Chapter 5 Manage the printer
Table 5-1 HP Embedded Web Server menus (continued)
Page Description
Network (Network-connected printers only)
Provides the ability to change printer network settings from your computer.
● Network Summary: View information about the network protocols that are currently
in use on this printer.
● Network Settings: Provides access to a variety of network settings including SNMP
and IP settings.
● Network Security: View or change the Firewall, Secure Communication, and
Announcement Agent settings.
● Proxy Settings: Configure any proxy settings necessary for your network.
● Primary Ethernet: View or change Ethernet settings for the printer.
● Wi-Fi: View or change Wi-Fi settings for the printer.
● Advanced Settings: Set up any advanced network settings required for your printing
environment.
● Bluetooth Low Energy: Bluetooth low energy is an ultra-low power, Wi-Fi technology
that provides connections between the printer and other devices. Use this page to
turn it on or off.
● Wi-Fi Direct: With Wi-Fi Direct, you can print directly from a Wi-Fi-capable computer
or mobile device without connecting to an existing wireless network. Use this page to
enable and configure it.
Security
● General Security: View or change the EWS and printer time-outs
● Access Control: Add an Admin password for the EWS and control other types of
access such as LDAP and Windows authentication.
● Certificate Management: Create or install any security certificates required on this
printer.
● Protect Stored Data: Provides a way to securely erase stored data from the printer.
Configure IP network settings
Review the following information about configuring IP network settings.
Printer sharing disclaimer
HP does not support peer-to-peer networking, as the feature is a function of Microsoft operating
systems and not of the HP printer drivers.
Go to Microsoft at www.microsoft.com.
View or change network settings
Use the HP Embedded Web Server to view or change IP configuration settings.
1. Open the HP Embedded Web Server (EWS):
a. At the printer control panel, rotate the control dial to select the Menu option, and then press
the dial..
Configure IP network settings
55
b. Rotate and press the dial to select Info, then rotate to select Connected under either WiFi or
Ethernet (whichever method you are using to connect), then use the dial to view the printer's IP
address.
c. Open a web browser, and in the address line, type the IP address or host name exactly as it
displays on the printer control panel. Press the Enter key on the computer keyboard. The EWS
opens.
NOTE: If a message displays in the web browser indicating that the website might not be
safe, select the Advanced option to continue to the website. Accessing this website will not
harm the computer.
2. On the EWS Home page, click Network in the left navigation pane, and then select Network Settings
to view network information. Change settings as needed.
NOTE: Enter the EWS PIN number when prompted.
Rename the printer on a network
Use the HP Embedded Web Server (EWS) to rename the printer on a network so it can be uniquely
identified.
1. Open the HP Embedded Web Server (EWS):
a. At the printer control panel, rotate the control dial to select the Menu option, and then press
the dial..
b. Rotate and press the dial to select Info, then rotate to select Connected under either WiFi or
Ethernet (whichever method you are using to connect), then use the dial to view the printer's IP
address.
c. Open a web browser, and in the address line, type the IP address or host name exactly as it
displays on the printer control panel. Press the Enter key on the computer keyboard. The EWS
opens.
NOTE: If a message displays in the web browser indicating that the website might not be
safe, select the Advanced option to continue to the website. Accessing this website will not
harm the computer.
2. On the EWS Home page, click Network in the left navigation pane.
3. Under Network, click Network Settings.
4. On the Network Settings page, click Identification.
5. In the Host Name text field, enter a name to uniquely identify this printer, and then click Apply to
save the changes.
Manually configure IPv4 TCP/IP parameters from the control panel
Use the control-panel menus to manually set the IPv4 address, subnet mask, and default gateway.
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Chapter 5 Manage the printer
1. At the printer control panel, rotate the control dial to select the Menu option, and then press the dial.
2. Rotate the dial to select Settings, and then press the dial.
3. Rotate the dial to select Network , and then press the dial to open the network settings list.
4. Rotate the dial to select one of the following menus, and then press the dial.
● Ethernet Settings (for a wired network)
● Wireless Settings (for a wireless network)
5. Adjust the settings as needed.
Link speed and duplex settings
The link speed and communication mode of the print server must match the network hub. For most
situations, leave the printer in automatic mode. Incorrect changes to the link speed and duplex settings
might prevent the printer from communicating with other network devices. If you need to make changes,
use the printer control panel.
NOTE: This information applies only to Ethernet (wired) networks. It does not apply to wireless
networks.
NOTE: The printer setting must match the setting for the network device (a network hub, switch,
gateway, router, or computer).
NOTE: Making changes to these settings causes the printer to turn off and then on. Make changes
only when the printer is idle.
1. At the printer control panel, rotate the control dial to select the Menu option, and then press the dial.
2. Rotate the dial to select Settings, and then press the dial.
3. Rotate and press the dial to open the following menus:
a. Network Settings
b. Ethernet Settings
c. Link Speed
4. Rotate the dial to select one of the following options:
Table 5-2
Link Speed settings
Setting Description
10 Mb Half 10 Mbps, half-duplex operation
10 Mb Full 10 Mbps, full-duplex operation
100 Mb Half 100 Mbps, half-duplex operation
100 Mb Full 100 Mbps, full-duplex operation
1000 Mb Full 1000 Mbps, full-duplex operation
Automatic The print server automatically configures itself for the
highest link speed and communication mode allowed on
the network.
Link speed and duplex settings 57
Printer security features
Review the following information about the printer security features.
Introduction
The printer includes several security features to restrict who has access to configuration settings, to
secure data, and to prevent access to valuable hardware components.
Assign or change the system password using the Embedded Web Server
Assign an administrator password for access to the printer and the HP Embedded Web Server so that
unauthorized users cannot change the printer settings.
1. Open the HP Embedded Web Server (EWS):
a. At the printer control panel, rotate the control dial to select the Menu option, and then press
the dial.
b. Rotate and press the dial to select Info, then rotate to select Connected under either WiFi or
Ethernet (whichever method you are using to connect), then use the dial to view the printer's IP
address.
c. Open a web browser, and in the address line, type the IP address or host name exactly as it
displays on the printer control panel. Press the Enter key on the computer keyboard. The EWS
opens.
NOTE: If a message displays in the web browser indicating that the website might not be
safe, select the option to continue to the website. Accessing this website will not harm the
computer.
2. On the EWS Home page, click Security in the left navigation pane to expand the options, and then
click Access Control.
IMPORTANT: Access to the Embedded Web Server (EWS) menus requires a personal
identification number (PIN). The default PIN for this printer is located on a sticker inside the front
door. Use this PIN to log in when prompted.
The default PIN can be changed by a user or administrator.
3. Enter the current password, if one has been assigned.
4. Enter the new password.
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Chapter 5 Manage the printer
5. Re-enter the password in the Confirm Password field, and then click Apply.
NOTE: Make note of the password and store it in a safe place.
Energy-conservation settings
Learn about the energy-conservation settings that are available on your printer.
Print with EconoMode
This printer has an EconoMode option for printing drafts of documents. Using EconoMode can use less
toner. However, using EconoMode can also reduce print quality.
HP does not recommend the full-time use of EconoMode. If EconoMode is used full-time, the toner
supply might outlast the mechanical parts in the toner cartridge. If print quality begins to degrade and is
no longer acceptable, consider replacing the toner cartridge.
NOTE: If this option is not available in your print driver, you can set it using the HP Embedded Web
Server.
1. From the software program, select the Print option.
2. Select the printer, and then click the Properties or Preferences button.
3. Click the Paper/Quality tab.
4. Click the drop-down menu in the Print Quality section, and then select EconoMode.
5. Click OK to save the change.
Set the Sleep Mode setting
Use the control panel menus to specify the amount of time the printer must be inactive before it goes
into sleep mode.
1. At the printer control panel, rotate the control dial to select the Menu option, and then press the dial.
2. Rotate the dial to select Settings, and then press the dial.
3. Rotate the dial to select General, and then press the dial.
4. Rotate the dial to select Energy, and then press the dial.
5. Rotate the dial to select Sleep, and then press the dial.
6. Rotate and press the dial to select the amount of time the printer must be inactive before it goes
into sleep mode.
Set the Shutdown Mode setting
Use the control panel menus to specify the amount of time the printer must be inactive before it shuts
down.
NOTE: After the printer shuts down, the power consumption is 1 watt or less.
1. At the printer control panel, rotate the control dial to select the Menu option, and then press the dial.
Energy-conservation settings
59
2. Rotate the dial to select Settings, and then press the dial.
3. Rotate the dial to select General, and then press the dial.
4. Rotate the dial to select Energy, and then press the dial.
5. Rotate the dial to select Shutdown, and then press the dial.
6. Rotate and press the dial to select the amount of time the printer must be inactive before it goes
into shutdown mode.
Set the Disable Shutdown setting
Use the control panel menus to disable the printer from shutting down after a period of inactivity.
1. At the printer control panel, rotate the control dial to select the Menu option, and then press the dial.
2. Rotate the dial to select Settings, and then press the dial.
3. Rotate the dial to select General, and then press the dial.
4. Rotate the dial to select Energy, and then press the dial.
5. Rotate the dial to select Disable Shutdown, and then press the dial.
6. Rotate and press the dial to select one of the following options:
● When ports are active: The printer will not shut down unless all ports are inactive. An active
network link or fax connection will prevent the printer from shutting down.
● Do not disable: The printer will shut down after a period of inactivity as determined by the
Shutdown Mode setting.
NOTE: The default setting is When ports are active.
HP Web Jetadmin
HP Web Jetadmin is an award-winning, industry-leading tool for efficiently managing a wide variety
of networked HP products, including printers, multifunction printers, and digital senders. This single
solution allows you to remotely install, monitor, maintain, troubleshoot, and secure your printing and
imaging environment — ultimately increasing business productivity by helping you save time, control
costs, and protect your investment.
HP Web Jetadmin upgrades are periodically made available to provide support for specific product
features. Go to www.hp.com/go/webjetadmin for more information.
Dynamic Security Enabled Printers
This printer is intended to work only with cartridges that have a new or reused HP chip. A reused HP chip
enables the use of reused, remanufactured, and refilled cartridges.
The printer uses dynamic security measures to block cartridges using a non-HP chip. Periodic firmware
updates delivered over the internet will maintain the effectiveness of the dynamic security measures
and block cartridges that previously worked.
Updates can improve, enhance, or extend the printer’s functionality and features, protect against
security threats, and serve other purposes, but these updates can also block cartridges using a non-HP
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Chapter 5 Manage the printer
chip from working in the printer, including cartridges that work today. Unless you are enrolled in certain
HP programs such as Instant Ink or use other services that require automatic online firmware updates,
most HP printers can be configured to receive updates either automatically or with a notification that
allows you to choose whether to update or not. For more information on dynamic security and how to
configure online firmware updates, please go to www.hp.com/learn/ds.
Update the firmware
HP offers periodic printer updates, new Web Services apps, and new features to existing Web Services
apps. Follow these steps to update the printer firmware for a single printer. When you update the
firmware, Web Service apps will update automatically.
There are two supported methods to perform a firmware update on this printer. Use only one of the
following methods to update the printer firmware.
Method one: Update the firmware using the control panel
Follow these steps to update the firmware using the printer control panel (for network-connected
printers only), and/or set the printer to install future firmware updates automatically. For USB-connected
printers, skip to Method two.
1. Make sure the printer is connected to a wired (Ethernet) or wireless network with an active Internet
connection.
NOTE: The printer must be connected to the internet to update the firmware via a network
connection.
2. At the printer control panel, rotate the control dial to select the Menu option, and then press the dial.
3. Rotate the dial to select Settings, and then press the dial.
4. Rotate the dial to select Printer Update, and then press the dial.
5. Rotate the dial to select Install Automatically, and then press the dial.
NOTE: If the Install Automatically option is not listed, use Method two.
6. Rotate the dial scroll through the information displayed on the screen. At the bottom of the
message, select Next, and then press the dial.
7. Rotate the dial to select one of the following options:
● Install Automatically: When this option is selected, the printer automatically checks for and
installs new firmware updates.
● Notify When Available: When this option is selected, the printer automatically checks for new
updates. When a new update is available, a notification displays on the control panel and the
user can select whether or not to install the update.
Method two: Update the firmware using the Embedded Web Server
Follow the instructions below to update the printer firmware using the Embedded Web Server.
1. Open the HP Embedded Web Server (EWS):
a. At the printer control panel, rotate the control dial to select the Menu option, and then press
the dial.
Update the firmware
61
b. Rotate and press the dial to select Info, then rotate to select Connected under either WiFi or
Ethernet (whichever method you are using to connect), then use the dial to view the printer's IP
address.
c. Open a web browser, and in the address line, type the IP address or host name exactly as it
displays on the printer control panel. Press the Enter key on the computer keyboard. The EWS
opens.
NOTE: If a message displays in the web browser indicating that the website might not be
safe, select the option to continue to the website. Accessing this website will not harm the
computer.
IMPORTANT: Access to the Embedded Web Server (EWS) menus requires a personal
identification number (PIN). The default PIN for this printer is located on a sticker inside the
front door. Use this PIN to log in when prompted.
The default PIN can be changed by a user or administrator.
2. On the EWS Home page, click Printer Management in the left navigation pane to expand the
options, and then click Firmware Update. The program checks to see whether the printer has the
most recent firmware.
3. If the firmware needs to be upgraded, click Check for Update, and follow the onscreen instructions.
Method three: Update the firmware using the HP Printer Update utility
Follow these steps to manually download and install the HP Printer Update utility.
NOTE: This method is the only firmware update option available for printers connected to the
computer via a USB cable. This method also works for printers that are connected to a network.
NOTE: You must have a print driver installed in order to use this method.
1. Go to support.hp.com, click Software and Drivers, and then click Printer.
2. In the text field, type the printer name, click Submit, and then click your printer model from the list of
search results.
3. In the Firmware section, locate the Firmware Update file.
4. Click Download, and then click Run.
5. When the HP Printer Update utility launches, select the printer that you wish to update, and then
click Update.
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Chapter 5 Manage the printer
6. Follow the on-screen instructions to complete the installation, and then click the OK button to close
the utility.
Method three: Update the firmware using the HP Printer Update utility 63
Solve problems6
Troubleshoot problems with the printer. Locate additional resources for help and technical support.
The following information is correct at the time of publication. For current information, see
http://www.hp.com/support/colorlj4201-4203.
For more information:
HP's all-inclusive help for the printer includes the following information:
● Install and configure
● Learn and use
● Solve problems
● Download software and firmware updates
● Join support forums
● Find warranty and regulatory information
Customer support
Find support contact options for your HP printer.
Table 6-1
HP support options
Support option Contact information
Get telephone support for your country/region
Have the printer name, serial number, date of purchase, and
problem description ready
Country/region phone numbers are on the flyer that was in the
box with the printer or at support.hp.com.
Get 24-hour Internet support, and download software utilities
and drivers
http://www.hp.com/support/colorlj4201-4203
Order additional HP service or maintenance agreements www.hp.com/go/carepack
Register the printer www.register.hp.com
Control panel help system
The printer has a built-in Help system that explains how to use each screen.
To open the Help system, rotate the control-panel dial to the Menu option, and then press the dial. Then
rotate the dial to select Help and press the dial.
Tips for using the online Help:
● For some screens, the Help opens to a global menu where you can search for specific topics. You
can browse through the menu structure by rotating the dial.
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Chapter 6 Solve problems
● Some Help screens include animations that guide you through procedures, such as clearing jams.
● For screens that contain settings for individual jobs, the Help opens to a topic that explains the
options for that screen.
● If the printer displays an error alert, rotate the dial to select the error, and then press the dial.
Information about the error displays on the screen. Rotate the dial to select OK or Details. Select
Details, if you want to see the error Event Code.
Restore the factory-set defaults
Restoring the factory-set defaults returns all of the printer and network settings to the factory defaults. It
will not reset the page count, or tray size.
To restore the printer to the factory-default settings, follow these steps.
CAUTION: Restoring the factory-set defaults returns all of the settings to the factory defaults, and it
also deletes any pages that are stored in the memory.
1. At the printer control panel, rotate the control dial to select the Menu option, and then press the dial.
2. Rotate the dial to select Tools, and then press the dial.
3. Rotate and press the dial to select the following menu items:
a. Maintenance
b. Restore Settings
c. Restore All Factory Defaults
4. Rotate the dial to select Restore, and then press the dial to confirm the action.
The printer automatically restarts.
A “Cartridge is low” or “Cartridge is very low” message displays
on the printer control panel
Understand the cartridge-related messages on the control panel and what actions to take.
Cartridge is low: The printer indicates when a toner cartridge level is low. Actual toner cartridge life
remaining may vary. Consider having a replacement available to install when print quality is no longer
acceptable. The toner cartridge does not need to be replaced now.
Continue printing with the current cartridge until redistributing the toner no longer yields acceptable
print quality. To redistribute the toner, remove the toner cartridge from the printer and gently rock the
cartridge back and forth end to end. Reinsert the toner cartridge into the printer and close the cover.
Cartridge is very low: The printer indicates when the toner cartridge level is very low. Actual toner
cartridge life remaining may vary. To extend the life of the toner, gently rock the cartridges back and
forth end to end. Consider having a replacement available to install when print quality is no longer
acceptable. The toner cartridge does not need to be replaced now unless the print quality is no longer
acceptable.
Restore the factory-set defaults
65
HP’s Premium Protection Warranty expires when a message indicating that HP’s Premium Protection
Warranty on this supply has ended appears on the Supplies Status Page or the EWS.
Change the “Very Low” settings
You can change the way the printer reacts when supplies reach the Very Low state. You do not have to
re-establish these settings when you install a new toner cartridge.
Change the "Very Low" settings from the control panel
Determine how the printer will notify you about very low cartridge levels.
1. At the printer control panel, rotate the control dial to select the Menu option, and then press the dial.
2. Rotate the dial to select Settings, and then press the dial.
3. Rotate and press the dial to open the following menus:
a. Supplies
b. Very Low Behavior
c. Black Cartridge or Color Cartridge
4. Rotate and press the dial to select one of the following options:
● Select the Stop option to set the printer to stop printing until you replace the toner cartridge.
● Select the Prompt option to set the printer to stop printing and prompt you to replace the toner
cartridge. You can acknowledge the prompt and continue printing.
● Select the Continue option to set the printer to alert you that the toner cartridge is very low, but
to continue printing.
● (For Color Cartridges) Select the Print Black option to set the printer to alert you that the toner
cartridge is very low, but to continue printing using black only.
NOTE: The Low Threshold option allows you to define the level of ink that is considered very low.
Order supplies
Order supplies and paper for your HP printer.
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Chapter 6 Solve problems
Table 6-2 Options for ordering supplies
Ordering options Contact information
Order supplies and paper www.hp.com/go/suresupply
Order through service or support providers Contact an HP-authorized service or support provider.
Order using the HP Embedded Web Server (EWS) To access, in a supported web browser on your computer,
enter the printer IP address or host name in the address/URL
field. The EWS contains a link to the HP SureSupply website,
which provides options for purchasing Original HP supplies.
Printer does not pick up paper or misfeeds
Review the following information about the printer not picking up paper or misfeeding paper.
Introduction
The following solutions can help solve problems if the printer is not picking up paper from the tray or is
picking up multiple sheets of paper at one time. Either of these situations can result in paper jams.
The printer does not pick up paper
If the printer does not pick up paper from the tray, try these solutions.
1. Open the printer and remove any jammed sheets of paper. Verify that no torn remnants of paper
remain inside of the printer.
2. Load the tray with the correct size of paper for the job.
3. Make sure the paper size and type are set correctly on the printer control panel.
4. Make sure the paper guides in the tray are adjusted correctly for the size of paper. Adjust the guides
to the appropriate indentation in the tray. The arrow on the tray guide should line up exactly with the
marking on the tray.
NOTE: Do not adjust the paper guides tightly against the paper stack. Adjust them to the
indentations or markings in the tray.
The following image shows examples of the paper-size indentations in the trays. Most HP printers
have markings similar to these.
Figure 6-1 Examples of size markings
Printer does not pick up paper or misfeeds
67
5. Verify that the humidity in the room is within specifications for this printer, and that paper is being
stored in unopened packages. Most reams of paper are sold in moisture-proof wrapping to keep
paper dry.
In high-humidity environments, paper at the top of the stack in the tray can absorb moisture, and it
might have a wavy or uneven appearance. If this happens, remove the top 5 to 10 sheets of paper
from the stack.
In low-humidity environments, excess static electricity can cause sheets of paper to stick together.
If this happens, remove the paper from the tray, and flex the stack by holding it at each end and
bringing the ends up to form a U shape. Then, rotate the ends down to reverse the U shape. Next,
hold each side of the stack of paper, and repeat this process. This process releases individual
sheets without introducing static electricity. Straighten the paper stack against a table before
returning it to the tray.
Figure 6-2 Technique for flexing the paper stack
1
2
6. Check the printer control panel to see if it is displaying a prompt to feed the paper manually. Load
paper, and continue.
7. The rollers above the tray might be contaminated. Clean the rollers with a lint-free cloth dampened
with warm water. Use distilled water, if it is available.
CAUTION: Do not spray water directly on to the printer. Instead, spray water on the cloth or dab
the cloth in water and wring it out before cleaning the rollers.
The following image shows examples of the roller location for various printers.
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Chapter 6 Solve problems
Figure 6-3 Roller locations for Tray 1 or the multipurpose tray
The printer picks up multiple sheets of paper
If the printer picks up multiple sheets of paper from the tray, try these solutions.
1. Remove the stack of paper from the tray and flex it, rotate it 180 degrees, and flip it over.
Do not fan
the paper.
Return the stack of paper to the tray.
NOTE: Fanning the paper introduces static electricity. Instead of fanning the paper, flex the stack
by holding it at each end and bringing the ends up to form a U shape. Then, rotate the ends down to
reverse the U shape. Next, hold each side of the stack of paper, and repeat this process. This
process releases individual sheets without introducing static electricity. Straighten the paper
stack against a table before returning it to the tray.
Figure 6-4 Technique for flexing the paper stack
1
2
2. Use only paper that meets HP specifications for this printer.
3. Verify that the humidity in the room is within specifications for this printer, and that paper is being
stored in unopened packages. Most reams of paper are sold in moisture-proof wrapping to keep
paper dry.
In high-humidity environments, paper at the top of the stack in the tray can absorb moisture, and it
might have a wavy or uneven appearance. If this happens, remove the top 5 to 10 sheets of paper
from the stack.
The printer picks up multiple sheets of paper
69
In low-humidity environments, excess static electricity can cause sheets of paper to stick together. If
this happens, remove the paper from the tray, and flex the stack as described above.
4. Use paper that is not wrinkled, folded, or damaged. If necessary, use paper from a different
package.
5. Make sure the tray is not overfilled by checking the stack-height markings inside the tray. If it is
overfilled, remove the entire stack of paper from the tray, straighten the stack, and then return some
of the paper to the tray.
The following images show examples of the stack-height markings in the trays for various printers.
Most HP printers have markings similar to these. Also make sure that all sheets of paper are below
the tabs near the stack-height marks. These tabs help hold the paper in the correct position as it
enters the printer.
Figure 6-5 Stack height markings
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Chapter 6 Solve problems
Figure 6-6 Tab for the paper stack
6. Make sure the paper guides in the tray are adjusted correctly for the size of paper. Adjust the guides
to the appropriate indentation in the tray.
7. Make sure the printing environment is within recommended specifications.
Clear paper jams
Use the procedures in this section to clear jammed paper from the printer paper path.
Paper jam locations
Jams can occur in these locations.
Figure 6-7 Paper jam locations
3
1
2
4
Number
Description
1 Output bin
2 Rear door/Duplexer
3 Tray 1
4 Tray 2
Clear paper jams 71
Experiencing frequent or recurring paper jams?
Follow the steps to solve problems with frequent paper jams. If the first step does not resolve the
problem continue with the next step until you have resolved the problem.
1. If paper has jammed in the printer, clear the jam and then print a configuration page to test the
printer.
2. Check that the tray is configured for the correct paper size and type on the printer control panel.
Adjust paper settings if necessary.
a. At the printer, rotate the control panel dial to select the Menu option, and then press the dial.
b. Rotate the dial to select Trays, and then press the dial.
c. Rotate and press the dial to select the tray from the list.
d. Rotate and press the dial to select Paper Size, and then select the size of paper that is in the
tray.
e. Rotate and press the dial to select Paper Type, and then select the type of paper that is in the
tray.
3. Turn the printer off, wait 30 seconds, and then turn it on again.
4. Print a cleaning page to remove excess toner from inside the printer:
a. At the printer, rotate the control panel dial to select the Menu option, and then press the dial.
b. Rotate the dial to select Tools, and then press the dial.
c. Rotate and press the dial to select the following items:
i. Troubleshooting
ii. Print Quality
iii. Cleaning Page
5. Print a configuration page to test the printer:
a. At the printer, rotate the control panel dial to select the Menu option, and then press the dial.
b. Rotate the dial to select Tools, and then press the dial.
c. Rotate and press the dial to select the following items:
i. Reports
ii. Status Reports
iii. Configuration Report
d. Rotate the dial to select Print at the top of the list of reports,and then press the dial to print the
Configuration Page.
If none of these steps resolves the problem, the printer might need service. Contact HP customer
support.
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Chapter 6 Solve problems
13.02 Jam error in Tray 1
Use the following procedure to clear paper jams in Tray 1.
Recommended action for customers
When a jam occurs, the control panel displays a message that assists in clearing the jam.
● 13.02.yz Paper jam in Tray 1
Y and Z are variables and can be any of the following 0-9 or A-F.
1. If you can see the jammed sheet in Tray 1, remove the jammed sheet by pulling it straight out.
2. If you cannot see the jammed sheet, close Tray 1, and then remove Tray 2.
13.02 Jam error in Tray 1
73
3. At the right side of the Tray 2 cavity, press the tab to lower the tray plate, and then remove any
paper. Remove the jammed sheet by gently pulling it straight out.
4. Push the tray plate back up into place.
5. Reinstall Tray 2.
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Chapter 6 Solve problems
6. Open the rear door and look for and clear any paper present or obstructions in the paper path.
7. Make sure the type and quality of the paper being used meets the HP specifications for the printer.
8. Reopen Tray 1 and load paper into the tray. Ensure the tray guides are set to the correct paper size.
13.02 Jam error in Tray 1
75
9. Ensure the tray is not overfilled. Paper should be below the 3 triangles in the following image.
10. If the error persists, contact your HP-authorized service or support provider, or contact customer
support at www.hp.com/go/contactHP.
13.03 Jam error in Tray 2
Use the following procedure to check for a paper jam in Tray 2.
Recommended action for customers
When a jam occurs, the control panel displays a message that assists in clearing the jam.
● 13.03.yz Paper jam in Tray 2
Y and Z are variables and can be any of the following 0-9 or A-F.
1. Pull the tray completely out of the printer.
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Chapter 6 Solve problems
2. Remove any jammed or damaged sheets of paper.
3. Reinsert and close Tray 2.
NOTE: When reinserting the paper, make sure the paper guides are adjusted properly for the
paper size.
4. Open the rear door and look for and clear any paper present or obstructions in the paper path.
13.03 Jam error in Tray 2
77
5. Ensure the type and quality of the paper being used meets the HP specifications for the printer.
6. If the error persists, ensure that the tray width and length guides are set to the correct paper size
for the paper being installed into the tray and that the tray is not over filled above the fill mark (line
below 3 triangles). See following images.
7. If the error persists, contact your HP-authorized service or support provider, or contact customer
support at www.hp.com/go/contactHP.
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Chapter 6 Solve problems
13.10.yz, 13.11.yz, 13.13.yz Jam error in the output bin
Use the following procedure to check for paper in all possible jam locations related to the output bin.
Recommended action for customers
When a jam occurs, the control panel displays an error message that assists in clearing the jam.
■
If paper is visible in the output bin, grasp the leading edge and remove it.
13.08, 13.09, 13.14, or 13.15 Jam error in the rear door
Use the following procedure to check for paper in all possible jam locations inside the rear door.
Recommended action for customers
When a jam occurs, the control panel displays a message that assists in clearing the jam.
● 13.08.yz Paper jam in rear door
● 13.09.yz Paper jam in rear door
● 13.14.yz Paper jam in rear door
● 13.15.yz Paper jam in rear door
Y and Z are variables and can be any of the following 0-9 or A-F.
1. Check the output area of the printer. If paper is extruding out slowly pull it out of the printer.
13.10.yz, 13.11.yz, 13.13.yz Jam error in the output bin
79
2. At the rear of the printer, open the rear door.
3. Remove any jammed or damaged sheets of paper from the read door of the printer..
CAUTION: The fuser is located above the rear door, and it is hot. Do not attempt to reach
into the area above the rear door until the fuser is cool.
NOTE: Check all places paper inside the rear door for paper.
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Chapter 6 Solve problems
4. Close the rear door.
5. If the error persists, ensure the type and quality of the paper being used meets the HP
specifications for the printer.
6. If the error persists, contact your HP-authorized service or support provider, or contact customer
support at www.hp.com/go/contactHP.
Jam error in the fuser output
Use the following procedure to check for paper in all possible jam locations in the fuser area.
Recommended action for customers
When a jam occurs, the control panel displays a message that assists in clearing the jam.
● Jam in rear door
CAUTION: The fuser can be hot while the printer is in use. Wait for the fuser to cool before
handling it.
1. Open the rear door.
Jam error in the fuser output
81
2. Gently pull out any jammed paper from the rollers in the rear door area.
3. Close the rear door.
4. If the error persists, ensure the type and quality of the paper being used meets the HP
specifications for the printer.
5. If the error persists, contact your HP-authorized service or support provider, or contact customer
support at www.hp.com/go/contactHP.
Resolving print quality problems
Review the following information about resolving print quality problems.
Introduction
Use the information below to troubleshoot print-quality problems, including issues with image quality
and color quality.
The troubleshooting steps can help resolve the following defects:
● Blank pages
● Black pages
● Colors that do not align
● Curled paper
● Dark or light bands
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Chapter 6 Solve problems
● Dark or light streaks
● Fuzzy print
● Gray background or dark print
● Light print
● Loose toner
● Missing toner
● Scattered dots of toner
● Skewed images
● Smears
● Streaks
Troubleshoot print quality
To resolve print-quality issues, try these steps in the order presented.
To troubleshoot specific image defects, see Troubleshoot Image Defects.
Update the printer firmware
Try upgrading the printer firmware.
See support.hp.com for more information.
Print from a different software program
Try printing from a different software program.
If the page prints correctly, the problem is with the software program from which you were printing.
Check the paper-type setting for the print job
Check the paper type setting when printing from a software program and the printed pages have
smears, fuzzy or dark print, curled paper, scattered dots of toner, loose toner, or small areas of missing
toner.
Check the paper type setting on the control panel
Check the paper type setting on the printer control panel, and change the setting as needed.
1. Open and close the paper tray.
2. Follow the control panel prompts to confirm or modify the paper type and size settings for the tray.
3. Make sure the paper loaded meets specifications.
4. Adjust the paper type setting on the control panel to match the paper being used.
a. Open the following menus:
i. Settings
ii. Trays
Troubleshoot print quality
83
iii. Paper Type
b. Select the paper type that matches the type loaded in the tray.
5. Make sure the driver settings match the control panel settings.
NOTE: The print driver settings will override any control panel settings.
Check the paper type setting (Windows)
Check the paper type setting for Windows, and change the setting as needed.
NOTE: The print driver settings will override any control panel settings.
1. From the software program, select the Print option.
2. Select the printer, and then click the Properties or Preferences button.
3. Click the Document tab.
4. From the Paper Type drop-down list, click the More... option.
5. Expand the list of Type is: options.
6. Expand the category of paper types that best describes your paper.
7. Select the option for the type of paper you are using, and click the OK button.
8. Click the OK button to close the Document Properties dialog box. In the Print dialog box, click the OK
button to print the job.
Check the paper type setting (macOS)
Check the paper type setting for macOS, and change the setting as needed.
1. Click the File menu, and then click the Print option.
2. In the Printer menu, select the printer.
3. Click Show Details or Copies & Pages.
4. Open the menus drop-down list, and then click the Paper/Quality menu.
5. Select a type from the Media Type drop-down list.
6. Click the Print button.
Check toner-cartridge status
Follow these steps to check the estimated life remaining in the toner cartridges, and if applicable, the
status of other replaceable maintenance parts.
Step one: Print a supplies status page
Use the control panel menus to print a supplies status page.
1. At the printer control panel, rotate the control dial to select the Menu option, and then press the dial.
2. Rotate the dial to select Tools, and then press the dial.
3. Rotate the dial to select Reports, and then press the dial.
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Chapter 6 Solve problems
4. Rotate the dial to select Status Reports, and then press the dial.
5. Rotate the dial to select HP Supplies Status Report, and then press the dial.
6. Rotate the dial to return to the top, select Print, and then press the dial to print the report.
Step two: Check supplies status
The Supplies Status Page contains information about the cartridges and other replaceable
maintenance parts.
1. Look at the Supplies Status Page to check the percent of life remaining for the toner cartridges,
and if applicable, the status of other replaceable maintenance parts.
● Print quality problems can occur when using a toner cartridge that is at its estimated end of
life. The Supplies Status Page indicates when a supply level is very low.
● HP's Premium Protection Warranty expires when a message, indicating that HP's Premium
Protection Warranty on this supply has ended, displays on the Supplies Status Page, or in the
EWS.
● The toner cartridge does not need to be replaced now unless the print quality is no longer
acceptable. Consider having a replacement cartridge available to install when print quality is
no longer acceptable.
● If you determine that you need to replace a toner cartridge, or another replaceable
maintenance part, the genuine HP part numbers are listed on the Supplies Status Page.
2. Check to see if you are using a genuine HP cartridge.
A genuine HP toner cartridge has "HP" on it, or it has the HP logo. For more information on
identifying HP cartridges, go to www.hp.com/go/learnaboutsupplies.
Print a cleaning page
During the printing process, paper, toner, and dust particles can accumulate inside the printer and can
cause print-quality issues such as toner specks or spatter, smears, streaks, lines, or repeating marks.
Use the following procedure to print a cleaning page:
1. At the printer control panel, rotate the control dial to select the Menu option, and then press the dial.
2. Rotate the dial to select Tools, and then press the dial.
3. Rotate and press the dial to select the following items:
a. Troubleshooting
b. Print Quality
c. Cleaning Page
4. Rotate the dial to select Print, and then press the dial to print the report.
Wait until the process is complete. Discard the page that prints.
Visually inspect the toner cartridge or cartridges
Follow these steps to inspect each toner cartridge:
Step two: Check supplies status
85
1. Remove the toner cartridge from the printer, and verify that the sealing tape has been removed.
2. Check the memory chip for damage.
3. Examine the surface of the green imaging drum.
CAUTION: Do not touch the imaging drum. Fingerprints on the imaging drum can cause print-
quality problems.
4. If you see any scratches, fingerprints, or other damage on the imaging drum, replace the toner
cartridge.
5. Reinstall the toner cartridge and print a few pages to see if the problem has resolved.
Check paper and the printing environment
Use the following information to check the paper selection and the printing environment.
Step one: Use paper that meets HP specifications
Some print-quality problems arise from using paper that does not meet HP specifications.
● Always use a paper type and weight that this printer supports.
● Use paper that is of good quality and free of cuts, nicks, tears, spots, loose particles, dust, wrinkles,
voids, staples, and curled or bent edges.
● Use paper that has not been previously printed on.
● Use paper that does not contain metallic material, such as glitter.
● Use paper that is designed for use in laser printers. Do not use paper that is designed only for use in
Inkjet printers.
● Use paper that is not too rough. Using smoother paper generally results in better print quality.
Step two: Check the environment
The environment can directly affect print quality and is a common cause of print-quality or paper-
feeding issues. Try the following solutions:
● Move the printer away from drafty locations, such as open windows or doors, or air-conditioning
vents.
● Make sure the printer is not exposed to temperatures or humidity outside of printer specifications.
● Do not place the printer in a confined space, such as a cabinet.
● Place the printer on a sturdy, level surface.
● Remove anything that is blocking the vents on the printer. The printer requires good air flow on all
sides, including the top.
● Protect the printer from airborne debris, dust, steam, grease, or other elements that can leave
residue inside the printer.
Troubleshoot color quality
Try the suggested steps if you have issues with color alignment or the quality of color images.
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Chapter 6 Solve problems
Calibrate the printer to align the colors
Calibration is a printer function that optimizes print quality, and can help resolve print-quality problems
such as misaligned color, colored shadows, blurry graphics, or other print-quality issues.
1. At the printer control panel, rotate the control dial to select the Menu option, and then press the dial.
2. Rotate the dial to select Tools, and then press the dial.
3. Rotate and press the dial to select the following items:
a. Troubleshooting
b. Print Quality
c. Color Calibration
4. Rotate the dial to select Calibrate Now, and then press the dial.
The calibration process takes a few minutes to complete. Do not turn off the printer until the
calibration process has finished.
5. Wait while the printer calibrates, and then try printing again.
Adjust color settings (Windows)
When printing from a software program, follow these steps if colors on the printed page do not match
colors on the computer screen, or if the colors on the printed page are not satisfactory.
1. From the software program, select the Print option.
2. Select the printer, and then click the Properties or Preferences button.
3. Click the Color tab.
4. Click the Print in Grayscale option to print a color document in black and shades of gray. Use this
option to print color documents for photocopying or faxing. Also use this option to print draft copies
or to save color toner.
5. Click the OK button to close the Document Properties dialog box. In the Print dialog box, click the OK
button to print the job.
Print and interpret the print quality page
Use the following procedure to print and interpret the print quality page.
1. At the printer control panel, rotate the control dial to select the Menu option, and then press the dial.
2. Rotate and press the dial to select the following items:
a. Reports
b. Print Quality Report
The Print Quality Report contains five bands of color, which are divided into four groups as indicated
in the following illustration. By examining each group, you can isolate the problem to a particular toner
cartridge.
Calibrate the printer to align the colors
87
Figure 6-8 Print quality page
Section Toner cartridge
1 Yellow
2 Cyan
3 Black
4 Magenta
● If dots or streaks appear in only one of the groups, replace the toner cartridge that correlates with
that group.
● If dots appear in more than one group, print a cleaning page. If this does not solve the problem,
determine if the dots are always the same color; for example, if magenta dots appear in all five color
bands. If the dots are all the same color, replace that toner cartridge.
● If streaks appear in multiple color bands, contact HP. A component other than the toner cartridge is
probably causing the problem.
Troubleshoot image defects
Review examples of image defects and steps to resolve these defects.
Table 6-3
Image defects table quick reference
Defect Defect Defect
Table 6-11 Light print on page 94 Table 6-9 Gray background or dark print
on page 93
Table 6-6 Blank page — No print on page
91
88 Chapter 6 Solve problems
Table 6-3 Image defects table quick reference (continued)
Defect Defect Defect
Table 6-5 Black page on page 91 Table 6-4 Banding defects on page 90 Table 6-13 Streak defects on page 95
Table 6-8 Fixing/fuser defects on page
92
Table 6-10 Image placement defects on
page 93
Table 6-7 Color plane registrations
defects (color models only) on page 92
Table 6-12 Output defects on page 94
Troubleshoot image defects 89
Image defects, no matter the cause, can often be resolved using the same steps. Use the following steps
as a starting point for solving image defect issues.
1. Reprint the document. Print quality defects can be intermittent in nature or can go away completely
with continued printing.
2. Check the condition of the cartridge or cartridges. If a cartridge is in a Very Low state (it has
passed the rated life), replace the cartridge.
3. Make sure that the driver and tray print mode settings match the media that is loaded in the tray.
Try using a different ream of media or a different tray. Try using a different print mode.
4. Make sure the printer is within the supported operating temperature/humidity range.
5. Make sure that the paper type, size, and weight are supported by the printer. See the printer
support page at support.hp.com for a list of the supported paper sizes and types for the printer.
NOTE: The term "fusing" refers to the part of the printing process where toner is affixed to paper.
The following examples depict letter-size paper that has passed through the printer with the short edge
first.
Table 6-4
Banding defects
Sample Description Possible solutions
Dark or light lines which repeat down
the length of the page, and are wide-
pitch and/or impulse bands. They might
be sharp or soft in nature. The defect
displays only in areas of fill, not in text or
sections with no printed content.
1. Reprint the document.
2. Try printing from another tray.
3. Replace the cartridge.
4. Use a different paper type.
5. Enterprise models only: From the
Home screen on the printer control
panel, go to the Adjust Paper Types
menu, and then choose a print
mode that is designed for a slightly
heavier media than what you are
using. This slows the print speed
and might improve the print quality.
6. If the issue persists, go to
support.hp.com.
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Chapter 6 Solve problems
Table 6-5 Black page
Sample Description Possible solutions
The entire printed page is black.
1. Visually inspect the cartridge to
check for damage.
2. Make sure that the cartridge is
installed correctly.
3. Replace the cartridge.
4. If the issue persists, go to
support.hp.com.
Table 6-6 Blank page — No print
Sample Description Possible solutions
The page is completely blank and
contains no printed content.
1. Make sure that the cartridges are
genuine HP cartridges.
2. Make sure that the cartridge is
installed correctly.
3. Print with a different cartridge.
4. Check the paper type in the paper
tray and adjust the printer settings
to match. If necessary, select a
lighter paper type.
5. If the issue persists, go to
support.hp.com.
Troubleshoot image defects
91
Table 6-7 Color plane registrations defects (color models only)
Sample Description Possible solutions
One or more color plane(s) is not
aligned with the other color planes. This
registration error will typically occur with
yellow.
1. Reprint the document.
2. From the printer control panel,
calibrate the printer.
3. If a cartridge has reached a Very
Low state, or the printed output
is severely faded, replace the
cartridge.
4. From the printer control panel use
the Restore Calibration feature
to reset the printer's calibration
settings to the factory defaults.
5. If the issue persists, go to
support.hp.com.
Table 6-8
Fixing/fuser defects
Sample Description Possible solutions
Slight shadows or offsets of the image
are repeated down the page. The
repeated image might fade with each
recurrence.
1. Reprint the document.
2. Check the paper type in the paper
tray and adjust the printer settings
to match. If necessary, select a
lighter paper type.
3. If the issue persists, go to
support.hp.com.
Toner rubs off along either edge of the
page. This defect is more common at the
edges of high-coverage jobs, and on light
media types, but can occur anywhere on
the page.
1. Reprint the document.
2. Check the paper type in the paper
tray and adjust the printer settings
to match. If necessary, select a
heavier paper type.
3. Enterprise models only: From the
printer control panel, go to the
Edge-to-Edge menu and then select
Normal. Reprint the document.
4. Enterprise models only: From the
printer control panel, select Auto
Include Margins and then reprint
the document.
5. If the issue persists, go to
support.hp.com.
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Chapter 6 Solve problems
Table 6-9 Gray background or dark print
Sample Description Possible solutions
The image or text is darker than
expected and/or the background is gray.
1. Make sure that the paper in the
trays has not already been run
through the printer.
2. Use a different paper type.
3. Reprint the document.
4. Mono models only: From the Home
screen on the printer control panel,
go to the Adjust Toner Density
menu, and then adjust the toner
density to a lower level.
5. Make sure that the printer is
within the supported operating
temperature and humidity range.
6. Replace the cartridge.
7. If the issue persists, go to
support.hp.com.
Table 6-10
Image placement defects
Sample Description Possible solutions
The image is not centered, or is skewed
on the page. The defect occurs when the
paper is not positioned properly as it is
pulled from the tray and moves through
the paper path.
1. Reprint the document.
2. Remove the paper and then reload
the tray. Make sure that all the
paper edges are even on all sides.
3. Make sure that the top of the paper
stack is below the tray-full indicator.
Do not overfill the tray.
4. Make sure that the paper guides
are adjusted to the correct size
for the paper. Do not adjust the
paper guides tightly against the
paper stack. Adjust them to the
indentations or markings in the tray.
5. If the issue persists, go to
support.hp.com.
Troubleshoot image defects
93
Table 6-11 Light print
Sample Description Possible solutions
The printed content is light or faded on
the entire page.
1. Reprint the document.
2. Remove the cartridge, and then
shake it to redistribute the toner.
Reinsert the toner cartridges into
the printer and close the cover. For
a graphical representation of this
procedure, see
Replace the toner
cartridges
.
3. Mono models only: Make sure that
the EconoMode setting is disabled,
both at the printer control panel
and in the print driver.
4. Make sure that the cartridge is
installed correctly.
5. Print a Supplies Status Page and
check the life and usage of the
cartridge.
6. Replace the cartridge.
7. If the issue persists, go to
support.hp.com.
Table 6-12
Output defects
Sample Description Possible solutions
Printed pages have curled edges. The
curled edge can be along the short or
long side of the paper. Two types of curl
are possible:
● Positive curl: The paper curls
toward the printed side. The defect
occurs in dry environments or
when printing high-coverage pages.
● Negative curl: The paper curls
away from the printed side. The
defect occurs in high-humidity
environments or when printing low-
coverage pages.
1. Reprint the document.
2. Positive curl: From the printer
control panel, select a heavier
paper type. The heavier paper type
creates a higher temperature for
printing.
Negative curl: From the printer
control panel, select a lighter paper
type. The lighter paper type creates
a lower temperature for printing.
Try storing the paper in a dry
environment prior to use, or use
freshly opened paper.
3. Print in duplex mode.
4. If the issue persists, go to
support.hp.com.
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Chapter 6 Solve problems
Table 6-12 Output defects (continued)
Sample Description Possible solutions
The paper does not stack well in the
output tray. The stack might be uneven,
skewed, or the pages might be pushed
out of the tray and onto the floor. Any of
the following conditions can cause this
defect:
● Extreme paper curl
● The paper in the tray is wrinkled or
deformed
● The paper is a non-standard paper
type, such as envelopes
● The output tray is too full
1. Reprint the document.
2. Extend the output bin extension.
3. If the defect is caused by
extreme paper curl, refer to the
troubleshooting steps for "Output
curl."
4. Use a different paper type.
5. Use freshly opened paper.
6. Remove the paper from the output
tray before the tray gets too full.
7. If the issue persists, go to
support.hp.com.
Table 6-13
Streak defects
Sample Description Possible solutions
Light vertical streaks that usually span
the length of the page. The defect
displays only in areas of fill, not in text
or sections with no printed content.
1. Reprint the document.
2. Remove the cartridge, and then
shake it to redistribute the toner.
Reinsert the toner cartridges into
the printer and close the cover. For
a graphical representation of this
procedure, see
Replace the toner
cartridges
.
3. If the issue persists, go to
support.hp.com.
NOTE: Both light and dark vertical
streaks can occur when the printing
environment is outside the specified
range for temperature or humidity. Refer
to your printer's environmental
specifications for allowable temperature
and humidity levels.
Troubleshoot image defects
95
Table 6-13 Streak defects (continued)
Sample Description Possible solutions
Dark vertical lines which occur down the
length of the page. The defect might
occur anywhere on the page, in areas of
fill or in sections with no printed content.
On color models, these lines or streaks
will also be visible on the ITB cleaning
page.
1. Reprint the document.
2. Remove the cartridge, and then
shake it to redistribute the toner.
Reinsert the toner cartridges into
the printer and close the cover. For
a graphical representation of this
procedure, see
Replace the toner
cartridges
.
3. Print a cleaning page.
4. Check the toner level in the
cartridge.
5. If the issue persists, go to
support.hp.com.
Solve wired network problems
Check the following information to resolve wired network issues.
Introduction
Certain types of problems can indicate there is a network communication problem. These problems
include the following issues:
Poor physical connection
Check the cable connections.
1. Verify that the printer is attached to the correct network port using a cable of the correct length.
2. Verify that cable connections are secure.
3. Look at the network port connection on the back of the printer, and verify that the amber activity
light flashes indicating network traffic, and the green link-status light is continuously lit indicating a
network link.
4. If the problem continues, try a different cable or port on the hub.
The computer is using the incorrect IP address for the printer
If the computer is using the incorrect IP address for the printer, try these solutions.
1. Open the printer properties and click the Ports tab. Verify that the current IP address for the printer
is selected. The printer IP address is listed on the printer configuration page.
2. If you installed the printer using the HP standard TCP/IP port, select the check box next to Always
print to this printer, even if its IP address changes.
3. If you installed the printer using a Microsoft standard TCP/IP port, use the hostname instead of the
IP address.
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Chapter 6 Solve problems
4. If the IP address is correct, delete the printer and then add it again.
The computer is unable to communicate with the printer
Verify that the printer is communicating with the network and your computer.
1. Test network communication by pinging the network.
a. Open a command-line prompt on your computer.
● For Windows, click Start, click Run, type cmd, and then press Enter.
● For macOS, go to Applications, then Utilities, and open Terminal.
b. Type ping followed by the IP address for your printer.
c. If the window displays round-trip times, the network is working.
2. If the ping command failed, verify that the network hubs are on, and then verify that the network
settings, the printer, and the computer are all configured for the same network (also known as
subnet).
3. If the network is working, make sure that the computer is using the correct IP address for the
printer.
a. Open the printer properties and click the Ports tab. Verify that the current IP address for the
printer is selected. The printer IP address is listed on the printer configuration page.
b. If you installed the printer using the HP standard TCP/IP port, select the box labeled Always
print to this printer, even if its IP address changes.
c. If you installed the printer using a Microsoft standard TCP/IP port, use the printer’s hostname
instead of the IP address.
d. If the IP address is correct, delete the printer and then add it again.
The printer is using incorrect link and duplex settings for the network
HP recommends leaving these settings in automatic mode (the default setting). If you change these
settings, you must also change them for your network.
New software programs might be causing compatibility problems
Verify that any new software programs are correctly installed and that they use the correct print driver.
The computer or workstation might be set up incorrectly
An incorrectly configured computer can cause issues with printing.
1. Check the network drivers, print drivers, and the network redirection settings.
2. Verify that the operating system is configured correctly.
The printer is disabled, or other network settings are incorrect
Check the network settings.
The computer is unable to communicate with the printer
97
1. Review the printer’s configuration/networking pages to check the status of the network settings
and protocols.
2. Reconfigure the network settings if necessary.
Solve wireless network problems
To resolve network issues, try these steps in the order presented.
Introduction
Use the troubleshooting information to help resolve issues.
NOTE: To determine whether Wi-Fi Direct printing is enabled on your printer, print a configuration
page from the printer control panel
Wireless connectivity checklist
Review the following information to check wireless connectivity.
● Verify that the network cable is not connected.
● Verify that the printer and the wireless router are turned on and have power. Also make sure that the
wireless radio in the printer is turned on.
● Verify that the service set identifier (SSID) is correct. Print a configuration page to determine the
SSID. If you are not sure the SSID is correct, run the wireless setup again.
● With secured networks, verify that the security information is correct. If the security information is
incorrect, run the wireless setup again.
● If the wireless network is working correctly, try accessing other computers on the wireless network.
If the network has Internet access, try connecting to the Internet over a wireless connection.
● Verify that the encryption method (AES or TKIP) is the same for the printer as it is for the wireless
access point (on networks using WPA security).
● Verify that the printer is within the range of the wireless network. For most networks, the printer
must be within 30 m (100 ft) of the wireless access point (wireless router).
● Verify that obstacles do not block the wireless signal. Remove any large metal objects between
the access point and the printer. Make sure poles, walls, or support columns containing metal or
concrete do not separate the printer and wireless access point.
● Verify that the printer is located away from electronic devices that might interfere with the wireless
signal. Many devices can interfere with the wireless signal including motors, cordless phones,
security system cameras, other wireless networks, and some Bluetooth devices.
● Verify that the print driver is installed on the computer.
● Verify that you have selected the correct printer port.
● Verify that the computer and printer connect to the same wireless network.
● For macOS, verify that the wireless router supports Bonjour.
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Chapter 6 Solve problems
The printer does not print after the wireless configuration completes
If the printer does not print after the wireless configuration completes, try these solutions.
1. Make sure that the printer is turned on and in the ready state.
2. Turn off any third-party firewalls on your computer.
3. Make sure that the wireless network is working correctly.
4. Make sure that your computer is working correctly. If necessary, restart the computer.
5. Verify that you can open the printer HP Embedded Web Server from a computer on the network.
The printer does not print, and the computer has a third-party firewall installed
If the printer does not print, and the computer has a third-party firewall installed, try these solutions.
1. Update the firewall with the most recent update available from the manufacturer.
2. If programs request firewall access when you install the printer or try to print, make sure you allow
the programs to run.
3. Temporarily turn off the firewall, and then install the wireless printer on the computer. Enable the
firewall when you have completed the wireless installation.
The wireless connection does not work after moving the wireless router or printer
If the wireless connection does not work after moving the wireless router or printer, try these solutions.
1. Make sure that the router or printer connects to the same network that your computer connects to.
2. Print a configuration page.
3. Compare the service set identifier (SSID) on the configuration page to the SSID in the printer
configuration for the computer.
4. If the numbers are not the same, the devices are not connecting to the same network. Reconfigure
the wireless setup for the printer.
Cannot connect more computers to the wireless printer
If additional computers cannot connect to the wireless printer, try these solutions.
1. Make sure that the other computers are within the wireless range and that no obstacles block the
signal. For most networks, the wireless range is within 30 m (100 ft) of the wireless access point.
2. Make sure that the printer is turned on and in the ready state.
3. Make sure there are not more than 5 concurrent Wi-Fi Direct users.
4. Turn off any third-party firewalls on your computer.
5. Make sure that the wireless network is working correctly.
6. Make sure that your computer is working correctly. If necessary, restart the computer.
The wireless printer loses communication when connected to a VPN
Typically, you cannot connect to a VPN and other networks at the same time.
The printer does not print after the wireless configuration completes
99
The network does not appear in the wireless networks list
If the network does not appear in the wireless networks list, try these solutions.
● Make sure the wireless router is turned on and has power.
● The network might be hidden. However, you can still connect to a hidden network.
The wireless network is not functioning
If the wireless network is not functioning, try these solutions.
1. Make sure that the network cable is not connected.
2. To verify if the network has lost communication, try connecting other devices to the network.
3. Test network communication by pinging the network.
a. Open a command-line prompt on your computer.
● For Windows, click Start, click Run, type cmd, and then press Enter.
● For macOS, go to Applications, then Utilities, and open Terminal.
b. Type ping followed by the router IP address.
c. If the window displays round-trip times, the network is working.
4. Make sure that the router or printer connects to the same network that the computer connects to.
a. Print a configuration page.
b. Compare the service set identifier (SSID) on the configuration report to the SSID in the printer
configuration for the computer.
c. If the numbers are not the same, the devices are not connecting to the same network.
Reconfigure the wireless setup for the printer.
Perform a wireless network diagnostic test
From the printer control panel, you can run a diagnostic test that provides information about the
wireless network settings.
1. At the printer control panel, rotate the control dial to select the Menu option, and then press the dial.
2. Rotate the dial to select Reports, and then press the dial.
3. Rotate the dial to select Wi-Fi Network Test Results, and then press the dial.
4. Rotate the dial to return to the top of the menu, select Print, and then press the dial.
The printer prints a test page that shows test results.
Reduce interference on a wireless network
The following tips can reduce interference in a wireless network:
● Keep the wireless devices away from large metal objects, such as filing cabinets, and other
electromagnetic devices, such as microwaves and cordless telephones. These objects can disrupt
radio signals.
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Chapter 6 Solve problems
● Keep the wireless devices away from large masonry structures and other building structures. These
objects can absorb radio waves and lower signal strength.
● Position the wireless router in a central location in line of sight with the wireless printers on the
network.
Reduce interference on a wireless network 101
Service and supportA
HP limited warranty statement
HP PRODUCT DURATION OF LIMITED WARRANTY*
HP Color LaserJet Pro 4201, HP Color LaserJet Pro 4202 One-year bench repair
NOTE: *Warranty and support options vary by product, country, and local legal requirements. Go to
support.hp.com to learn about HP award-winning service and support options in your region.
HP warrants to you, the end-user customer, this HP Limited Warranty applies only to HP branded
products sold or leased a) from HP Inc., its subsidiaries, affiliates, authorized resellers, authorized
distributors, or country distributors; and, b) with this HP Limited Warranty, that HP hardware and
accessories will be free from defects in materials and workmanship after the date of purchase, for
the period specified above. If HP receives notice of such defects during the warranty period, HP will, at
its option, either repair or replace products which prove to be defective. Replacement products may be
either new or equivalent in performance to new.
HP warrants to you that HP software will not fail to execute its programming instructions after the date
of purchase, for the period specified above, due to defects in material and workmanship when properly
installed and used. If HP receives notice of such defects during the warranty period, HP will replace
software which does not execute its programming instructions due to such defects.
HP does not warrant that the operation of HP products will be uninterrupted or error free. If HP is unable,
within a reasonable time, to repair or replace any product to a condition as warranted, you will be entitled
to a refund of the purchase price upon prompt return of the product.
HP products may contain remanufactured parts equivalent to new in performance or may have been
subject to incidental use.
Warranty does not apply to defects resulting from (a) improper or inadequate maintenance or
calibration, (b) software, interfacing, parts or supplies not supplied by HP, (c) unauthorized modification
or misuse, (d) operation outside of the published environmental specifications for the product, or (e)
improper site preparation or maintenance.
TO THE EXTENT ALLOWED BY LOCAL LAW, THE ABOVE WARRANTIES ARE EXCLUSIVE AND NO
OTHER WARRANTY OR CONDITION, WHETHER WRITTEN OR ORAL, IS EXPRESSED OR IMPLIED AND
HP SPECIFICALLY DISCLAIMS ANY IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY,
SATISFACTORY QUALITY, AND FITNESS FOR A PARTICULAR PURPOSE. Some countries/regions, states
or provinces do not allow limitations on the duration of an implied warranty, so the above limitation or
exclusion might not apply to you. This warranty gives you specific legal rights and you might also have
other rights that vary from country/region to country/region, state to state, or province to province.
HP's limited warranty is valid in any country/region or locality where HP has a support presence for this
product and where HP has marketed this product. The level of warranty service you receive may vary
according to local standards. HP will not alter form, fit or function of the product to make it operate in a
country/region for which it was never intended to function for legal or regulatory reasons.
102
Appendix A Service and support
TO THE EXTENT ALLOWED BY LOCAL LAW, THE REMEDIES IN THIS WARRANTY STATEMENT ARE YOUR
SOLE AND EXCLUSIVE REMEDIES. EXCEPT AS INDICATED ABOVE, IN NO EVENT WILL HP OR ITS
SUPPLIERS BE LIABLE FOR LOSS OF DATA OR FOR DIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL
(INCLUDING LOST PROFIT OR DATA), OR OTHER DAMAGE, WHETHER BASED IN CONTRACT, TORT, OR
OTHERWISE. Some countries/regions, states or provinces do not allow the exclusion or limitation of
incidental or consequential damages, so the above limitation or exclusion may not apply to you.
THE WARRANTY TERMS CONTAINED IN THIS STATEMENT, EXCEPT TO THE EXTENT LAWFULLY
PERMITTED, DO NOT EXCLUDE, RESTRICT OR MODIFY AND ARE IN ADDITION TO THE MANDATORY
STATUTORY RIGHTS APPLICABLE TO THE SALE OF THIS PRODUCT TO YOU.
UK, Ireland, and Malta
The HP Limited Warranty is a commercial guarantee voluntarily provided by HP. The name and address
of the HP entity responsible for the performance of the HP Limited Warranty in your country/region is as
follows:
UK: HP Inc UK Limited, Cain Road, Amen Corner, Bracknell, Berkshire, RG12 1HN
Ireland: Hewlett-Packard Ireland Limited, Liffey Park Technology Campus, Barnhall Road, Leixlip,
Co.Kildare
Malta: Hewlett-Packard Europe B.V., Amsterdam, Meyrin Branch, Route du Nant-d'Avril 150, 1217 Meyrin,
Switzerland
United Kingdom: The HP Limited Warranty benefits apply in addition to any legal rights to
a guarantee from seller of nonconformity of goods with the contract of sale. These rights expire
six years from delivery of goods for products purchased in England or Wales and five years
from delivery of goods for products purchased in Scotland. However various factors may impact
your eligibility to receive these rights. For further information, please consult the following link:
Consumer Legal Guarantee (www.hp.com/go/eu-legal) or you may visit the European Consumer
Centers website (http://ec.europa.eu/consumers/solving_consumer_disputes/non-judicial_redress/ecc-
net/index_en.htm). Consumers have the right to choose whether to claim service under the HP Limited
Warranty or against the seller under the legal guarantee.
Ireland: The HP Limited Warranty benefits apply in addition to any statutory rights from seller
in relation to nonconformity of goods with the contract of sale. However various factors may
impact your eligibility to receive these rights. Consumer statutory rights are not limited or affected
in any manner by HP Care Pack. For further information, please consult the following link:
Consumer Legal Guarantee (www.hp.com/go/eu-legal) or you may visit the European Consumer
Centers website (http://ec.europa.eu/consumers/solving_consumer_disputes/non-judicial_redress/ecc-
net/index_en.htm). Consumers have the right to choose whether to claim service under the HP Limited
Warranty or against the seller under the legal guarantee.
Malta: The HP Limited Warranty benefits apply in addition to any legal rights to a two-year guarantee
from seller of nonconformity of goods with the contract of sale; however various factors may
impact your eligibility to receive these rights. Consumer statutory rights are not limited or affected
in any manner by the HP Limited Warranty. For further information, please consult the following
link: Consumer Legal Guarantee (www.hp.com/go/eu-legal) or you may visit the European Consumer
Centers website (http://ec.europa.eu/consumers/solving_consumer_disputes/non-judicial_redress/ecc-
net/index_en.htm). Consumers have the right to choose whether to claim service under the HP Limited
Warranty or against the seller under two-year legal guarantee.
UK, Ireland, and Malta
103
Austria, Belgium, Germany, and Luxemburg
Die beschränkte HP Herstellergarantie ist eine von HP auf freiwilliger Basis angebotene kommerzielle
Garantie. Der Name und die Adresse der HP Gesellschaft, die in Ihrem Land für die Gewährung der
beschränkten HP Herstellergarantie verantwortlich ist, sind wie folgt:
Deutschland: HP Deutschland GmbH, Schickardstr. 32, D-71034 Böblingen
Österreich: HP Austria GmbH., Technologiestrasse 5, A-1120 Wien
Luxemburg: Hewlett-Packard Luxembourg S.C.A., 75, Parc d'Activités Capellen, Rue Pafebruc, L-8308
Capellen
Belgien: HP Belgium BVBA, Hermeslaan 1A, B-1831 Diegem
Die Rechte aus der beschränkten HP Herstellergarantie gelten zusätzlich zu den gesetzlichen
Ansprüchen wegen Sachmängeln auf eine zweijährige Gewährleistung ab dem Lieferdatum.
Ob Sie Anspruch auf diese Rechte haben, hängt von zahlreichen Faktoren ab. Die
Rechte des Kunden sind in keiner Weise durch die beschränkte HP Herstellergarantie
eingeschränkt bzw. betroffen. Weitere Hinweise finden Sie auf der folgenden Website:
Gewährleistungsansprüche für Verbraucher (www.hp.com/go/eu-legal) oder Sie können die Website
des Europäischen Verbraucherzentrums (http://ec.europa.eu/consumers/solving_consumer_disputes/
non-judicial_redress/ecc-net/index_en.htm) besuchen. Verbraucher haben das Recht zu wählen, ob sie
eine Leistung von HP gemäß der beschränkten HP Herstellergarantie in Anspruch nehmen oder ob
sie sich gemäß der gesetzlichen zweijährigen Haftung für Sachmängel (Gewährleistung) sich an den
jeweiligen Verkäufer wenden.
Belgium, France, and Luxemburg
La garantie limitée HP est une garantie commerciale fournie volontairement par HP. Voici les
coordonnées de l'entité HP responsable de l'exécution de la garantie limitée HP dans votre pays:
France: HP France SAS, société par actions simplifiée identifiée sous le numéro 448 694 133 RCS Evry, 1
Avenue du Canada, 91947, Les Ulis
G.D. Luxembourg: Hewlett-Packard Luxembourg S.C.A., 75, Parc d'Activités Capellen, Rue Pafebruc,
L-8308 Capellen
Belgique: HP Belgium BVBA, Hermeslaan 1A, B-1831 Diegem
France: Les avantages de la garantie limitée HP s'appliquent en complément des droits dont vous
disposez au titre des garanties légales applicables dont le bénéfice est soumis à des conditions
spécifiques. Vos droits en tant que consommateur au titre de la garantie légale de conformité
mentionnée aux articles L. 211-4 à L. 211-13 du Code de la Consommation et de celle relatives aux
défauts de la chose vendue, dans les conditions prévues aux articles 1641 à 1648 et 2232 du Code
de Commerce ne sont en aucune façon limités ou affectés par la garantie limitée HP. Pour de plus
amples informations, veuillez consulter le lien suivant : Garanties légales accordées au consommateur
(www.hp.com/go/eu-legal). Vous pouvez également consulter le site Web des Centres européens des
consommateurs (http://ec.europa.eu/consumers/solving_consumer_disputes/non-judicial_redress/ecc-
net/index_en.htm). Les consommateurs ont le droit de choisir d’exercer leurs droits au titre de la garantie
limitée HP, ou auprès du vendeur au titre des garanties légales applicables mentionnées ci-dessus.
POUR RAPPEL:
Garantie Légale de Conformité:
« Le vendeur est tenu de livrer un bien conforme au contrat et répond des défauts de conformité existant
lors de la délivrance.
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Appendix A Service and support
Il répond également des défauts de conformité résultant de l'emballage, des instructions de montage
ou de l'installation lorsque celle-ci a été mise à sa charge par le contrat ou a été réalisée sous sa
responsabilité ».
Article L211-5 du Code de la Consommation:
« Pour être conforme au contrat, le bien doit:
1° Etre propre à l'usage habituellement attendu d'un bien semblable et, le cas échéant:
- correspondre à la description donnée par le vendeur et posséder les qualités que celui-ci a présentées
à l'acheteur sous forme d'échantillon ou de modèle;
- présenter les qualités qu'un acheteur peut légitimement attendre eu égard aux déclarations publiques
faites par le vendeur, par le producteur ou par son représentant, notamment dans la publicité ou
l'étiquetage;
2° Ou présenter les caractéristiques définies d'un commun accord par les parties ou être propre à
tout usage spécial recherché par l'acheteur, porté à la connaissance du vendeur et que ce dernier
a accepté ».
Article L211-12 du Code de la Consommation:
« L'action résultant du défaut de conformité se prescrit par deux ans à compter de la délivrance du
bien ».
Garantie des vices cachés
Article 1641 du Code Civil :
« Le vendeur est tenu de la garantie à raison des défauts cachés de la chose
vendue qui la rendent impropre à l'usage auquel on la destine, ou qui diminuent tellement cet usage que
l'acheteur ne l'aurait pas acquise, ou n'en aurait donné qu'un moindre prix, s'il les avait connus. »
Article 1648 alinéa 1 du Code Civil:
« L'action résultant des vices rédhibitoires doit être intentée par l'acquéreur dans un délai de deux ans à
compter de la découverte du vice. »
G.D. Luxembourg et Belgique: Les avantages de la garantie limitée HP s'appliquent en complément
des droits dont vous disposez au titre de la garantie de non-conformité des biens avec le contrat
de vente. Cependant, de nombreux facteurs peuvent avoir un impact sur le bénéfice de ces droits.
Vos droits en tant que consommateur au titre de ces garanties ne sont en aucune façon limités ou
affectés par la garantie limitée HP. Pour de plus amples informations, veuillez consulter le lien suivant:
Garanties légales accordées au consommateur (www.hp.com/go/eu-legal) ou vous pouvez également
consulter le site Web des Centres européens des consommateurs (http://ec.europa.eu/consumers/
solving_consumer_disputes/non-judicial_redress/ecc-net/index_en.htm). Les consommateurs ont le
droit de choisir de réclamer un service sous la garantie limitée HP ou auprès du vendeur au cours
d'une garantie légale de deux ans.
Italy
La Garanzia limitata HP è una garanzia commerciale fornita volontariamente da HP. Di seguito sono
indicati nome e indirizzo della società HP responsabile della fornitura dei servizi coperti dalla Garanzia
limitata HP nel vostro Paese:
Italia: HP Italy S.r.l., Via Carlo Donat Cattin,5 20063 Cernusco S/Naviglio
I vantaggi della Garanzia limitata HP vengono concessi ai consumatori in aggiunta ai diritti derivanti
dalla garanzia di due anni fornita dal venditore in caso di non conformità dei beni rispetto al
Italy
105
contratto di vendita. Tuttavia, diversi fattori possono avere un impatto sulla possibilita’ di beneficiare
di tali diritti. I diritti spettanti ai consumatori in forza della garanzia legale non sono in alcun modo
limitati, né modificati dalla Garanzia limitata HP. Per ulteriori informazioni, si prega di consultare
il seguente link: Garanzia legale per i clienti (www.hp.com/go/eu-legal), oppure visitare il sito Web
dei Centri europei per i consumatori (http://ec.europa.eu/consumers/solving_consumer_disputes/non-
judicial_redress/ecc-net/index_en.htm). I consumatori hanno il diritto di scegliere se richiedere un
servizio usufruendo della Garanzia limitata HP oppure rivolgendosi al venditore per far valere la
garanzia legale di due anni.
Spain
Su Garantía limitada de HP es una garantía comercial voluntariamente proporcionada por HP. El nombre
y dirección de las entidades HP que proporcionan la Garantía limitada de HP (garantía comercial
adicional del fabricante) en su país es:
España: Hewlett-Packard Española S.L. Calle Vicente Aleixandre, 1 Parque Empresarial Madrid - Las
Rozas, E-28232 Madrid
Los beneficios de la Garantía limitada de HP son adicionales a la garantía legal de 2 años a la
que los consumidores tienen derecho a recibir del vendedor en virtud del contrato de compraventa;
sin embargo, varios factores pueden afectar su derecho a recibir los beneficios bajo dicha
garantía legal. A este respecto, la Garantía limitada de HP no limita o afecta en modo alguno
los derechos legales del consumidor (www.hp.com/go/eu-legal). Para más información, consulte el
siguiente enlace: Garantía legal del consumidor o puede visitar el sitio web de los Centros europeos
de los consumidores (http://ec.europa.eu/consumers/solving_consumer_disputes/non-judicial_redress/
ecc-net/index_en.htm). Los clientes tienen derecho a elegir si reclaman un servicio acogiéndose a la
Garantía limitada de HP o al vendedor de conformidad con la garantía legal de dos años.
Denmark
Den begrænsede HP-garanti er en garanti, der ydes frivilligt af HP. Navn og adresse på det HP-selskab,
der er ansvarligt for HP's begrænsede garanti i dit land, er som følger:
Danmark: HP Inc Danmark ApS, Engholm Parkvej 8, 3450, Allerød
Den begrænsede HP-garanti gælder i tillæg til eventuelle juridiske rettigheder, for en toårig garanti
fra sælgeren af varer, der ikke er i overensstemmelse med salgsaftalen, men forskellige faktorer kan
dog påvirke din ret til at opnå disse rettigheder. Forbrugerens lovbestemte rettigheder begrænses
eller påvirkes ikke på nogen måde af den begrænsede HP-garanti. Se nedenstående link for at få
yderligere oplysninger: Forbrugerens juridiske garanti (www.hp.com/go/eu-legal) eller du kan besøge De
Europæiske Forbrugercentres websted (http://ec.europa.eu/consumers/solving_consumer_disputes/
non-judicial_redress/ecc-net/index_en.htm). Forbrugere har ret til at vælge, om de vil gøre krav på
service i henhold til HP's begrænsede garanti eller hos sælger i henhold til en toårig juridisk garanti.
Norway
HPs garanti er en begrenset og kommersiell garanti som HP selv har valgt å tilby. Følgende lokale
selskap innestår for garantien:
Norge: HP Norge AS, Rolfbuktveien 4b, 1364 Fornebu
HPs garanti kommer i tillegg til det mangelsansvar HP har i henhold til norsk forbrukerkjøpslovgivning,
hvor reklamasjonsperioden kan være to eller fem år, avhengig av hvor lenge salgsgjenstanden var
ment å vare. Ulike faktorer kan imidlertid ha betydning for om du kvalifiserer til å kreve avhjelp iht slikt
mangelsansvar. Forbrukerens lovmessige rettigheter begrenses ikke av HPs garanti. Hvis du vil ha mer
informasjon, kan du klikke på følgende kobling: Juridisk garanti for forbruker (www.hp.com/go/eu-legal)
eller du kan besøke nettstedet til de europeiske forbrukersentrene (http://ec.europa.eu/consumers/
106
Appendix A Service and support
solving_consumer_disputes/non-judicial_redress/ecc-net/index_en.htm). Forbrukere har retten til å velge
å kreve service under HPs garanti eller iht selgerens lovpålagte mangelsansvar.
Sweden
HP:s begränsade garanti är en kommersiell garanti som tillhandahålls frivilligt av HP. Namn och adress
till det HP-företag som ansvarar för HP:s begränsade garanti i ditt land är som följer:
Sverige: HP PPS Sverige AB, SE-169 73 Stockholm
Fördelarna som ingår i HP:s begränsade garanti gäller utöver de lagstadgade rättigheterna till tre års
garanti från säljaren angående varans bristande överensstämmelse gentemot köpeavtalet, men olika
faktorer kan påverka din rätt att utnyttja dessa rättigheter. Konsumentens lagstadgade rättigheter
varken begränsas eller påverkas på något sätt av HP:s begränsade garanti. Mer information får du om
du följer denna länk: Lagstadgad garanti för konsumenter (www.hp.com/go/eu-legal) eller så kan du gå till
European Consumer Centers webbplats (http://ec.europa.eu/consumers/solving_consumer_disputes/
non-judicial_redress/ecc-net/index_en.htm). Konsumenter har rätt att välja om de vill ställa krav enligt
HP:s begränsade garanti eller på säljaren enligt den lagstadgade treåriga garantin.
Portugal
A Garantia Limitada HP é uma garantia comercial fornecida voluntariamente pela HP. O nome e a
morada da entidade HP responsável pela prestação da Garantia Limitada HP no seu país são os
seguintes:
Portugal: HPCP – Computing and Printing Portugal, Unipessoal, Lda., Edificio D. Sancho I, Quinta da Fonte,
Porto Salvo, Lisboa, Oeiras, 2740 244
As vantagens da Garantia Limitada HP aplicam-se cumulativamente com quaisquer direitos
decorrentes da legislação aplicável à garantia de dois anos do vendedor, relativa a defeitos do
produto e constante do contrato de venda. Existem, contudo, vários fatores que poderão afetar a sua
elegibilidade para beneficiar de tais direitos. Os direitos legalmente atribuídos aos consumidores não
são limitados ou afetados de forma alguma pela Garantia Limitada HP. Para mais informações, consulte
a ligação seguinte: Garantia legal do consumidor (www.hp.com/go/eu-legal) ou visite o Web site da Rede
dos Centros Europeus do Consumidor (http://ec.europa.eu/consumers/solving_consumer_disputes/
non-judicial_redress/ecc-net/index_en.htm). Os consumidores têm o direito de escolher se pretendem
reclamar assistência ao abrigo da Garantia Limitada HP ou contra o vendedor ao abrigo de uma
garantia jurídica de dois anos.
Greece and Cyprus
Η Περιορισμένη εγγύηση HP είναι μια εμπορική εγγύηση η οποία παρέχεται εθελοντικά από την HP. Η επωνυμία
και η διεύθυνση του νομικού προσώπου ΗΡ που παρέχει την Περιορισμένη εγγύηση ΗΡ στη χώρα σας είναι η
εξής:
Ελλάδα /Κύπρoς: HP Printing and Personal Systems Hellas EPE, Tzavella 1-3, 15232 Chalandri, Attiki
Ελλάδα /Κύπρoς: HP Συστήματα Εκτύπωσης και Προσωπικών Υπολογιστών Ελλάς Εταιρεία Περιορισμένης
Ευθύνης, Tzavella 1-3, 15232 Chalandri, Attiki
Τα προνόμια της Περιορισμένης εγγύησης HP ισχύουν επιπλέον των νόμιμων δικαιωμάτων για διετή εγγύηση
έναντι του Πωλητή για τη μη συμμόρφωση των προϊόντων με τις συνομολογημένες συμβατικά ιδιότητες, ωστόσο
η άσκηση των δικαιωμάτων σας αυτών μπορεί να εξαρτάται από διάφορους παράγοντες. Τα νόμιμα δικαιώματα
των καταναλωτών δεν περιορίζονται ούτε επηρεάζονται καθ’ οιονδήποτε τρόπο από την Περιορισμένη
εγγύηση HP. Για περισσότερες πληροφορίες, συμβουλευτείτε την ακόλουθη τοποθεσία web: Νόμιμη εγγύηση
καταναλωτή (www.hp.com/go/eu-legal) ή μπορείτε να επισκεφτείτε την τοποθεσία web των Ευρωπαϊκών
Κέντρων Καταναλωτή (http://ec.europa.eu/consumers/solving_consumer_disputes/non-judicial_redress/
Sweden
107
ecc-net/index_en.htm). Οι καταναλωτές έχουν το δικαίωμα να επιλέξουν αν θα αξιώσουν την υπηρεσία στα
πλαίσια της Περιορισμένης εγγύησης ΗΡ ή από τον πωλητή στα πλαίσια της νόμιμης εγγύησης δύο ετών.
Hungary
A HP korlátozott jótállás egy olyan kereskedelmi jótállás, amelyet a HP a saját elhatározásából biztosít.
Az egyes országokban a HP mint gyártó által vállalt korlátozott jótállást biztosító HP vállalatok neve és
címe:
Magyarország: HP Inc Magyarország Kft., H-1117 Budapest, Alíz utca 1.
A HP korlátozott jótállásban biztosított jogok azokon a jogokon felül illetik meg Önt, amelyek
a termékeknek az adásvételi szerződés szerinti minőségére vonatkozó kétéves, jogszabályban foglalt
eladói szavatosságból, továbbá ha az Ön által vásárolt termékre alkalmazandó, a jogszabályban
foglalt kötelező eladói jótállásból erednek, azonban számos körülmény hatással lehet arra, hogy
ezek a jogok Önt megilletik-e. További információért kérjük, keresse fel a következő webhelyet: Jogi
Tájékoztató Fogyasztóknak (www.hp.com/go/eu-legal) vagy látogassa meg az Európai Fogyasztói
Központok webhelyét (http://ec.europa.eu/consumers/solving_consumer_disputes/non-judicial_redress/
ecc-net/index_en.htm). A fogyasztóknak jogában áll, hogy megválasszák, hogy a jótállással kapcsolatos
igényüket a HP korlátozott jótállás alapján vagy a kétéves, jogszabályban foglalt eladói szavatosság,
illetve, ha alkalmazandó, a jogszabályban foglalt kötelező eladói jótállás alapján érvényesítik.
Czech Republic
Omezená záruka HP je obchodní zárukou dobrovolně poskytovanou společností HP. Názvy a adresy
společností skupiny HP, které odpovídají za plnění omezené záruky HP ve vaší zemi, jsou následující:
Česká republika: HP Inc Czech Republic s. r. o., Za Brumlovkou 5/1559, 140 00 Praha 4
Výhody, poskytované omezenou zárukou HP, se uplatňuji jako doplňek k jakýmkoli právním nárokům
na dvouletou záruku poskytnutou prodejcem v případě nesouladu zboží s kupní smlouvou. Váš
nárok na uznání těchto práv však může záviset na mnohých faktorech. Omezená záruka HP
žádným způsobem neomezuje ani neovlivňuje zákonná práva zákazníka. Další informace získáte
kliknutím na následující odkaz: Zákonná záruka spotřebitele (www.hp.com/go/eu-legal) případně
můžete navštívit webové stránky Evropského spotřebitelského centra (http://ec.europa.eu/consumers/
solving_consumer_disputes/non-judicial_redress/ecc-net/index_en.htm). Spotřebitelé mají právo se
rozhodnout, zda chtějí službu reklamovat v rámci omezené záruky HP nebo v rámci zákonem stanovené
dvouleté záruky u prodejce.
Slovakia
Obmedzená záruka HP je obchodná záruka, ktorú spoločnosť HP poskytuje dobrovoľne. Meno a adresa
subjektu HP, ktorý zabezpečuje plnenie vyplývajúce z Obmedzenej záruky HP vo vašej krajine:
Slovenská republika: HP Inc Slovakia, s.r.o., Galvaniho 7, 821 04 Bratislava
Výhody Obmedzenej záruky HP sa uplatnia vedľa prípadných zákazníkových zákonných nárokov
voči predávajúcemu z vád, ktoré spočívajú v nesúlade vlastností tovaru s jeho popisom podľa
predmetnej zmluvy. Možnosť uplatnenia takých prípadných nárokov však môže závisieť od rôznych
faktorov. Služby Obmedzenej záruky HP žiadnym spôsobom neobmedzujú ani neovplyvňujú zákonné
práva zákazníka, ktorý je spotrebiteľom. Ďalšie informácie nájdete na nasledujúcom prepojení:
Zákonná záruka spotrebiteľa (www.hp.com/go/eu-legal), prípadne môžete navštíviť webovú lokalitu
európskych zákazníckych stredísk (http://ec.europa.eu/consumers/solving_consumer_disputes/non-
judicial_redress/ecc-net/index_en.htm). Spotrebitelia majú právo zvoliť si, či chcú uplatniť servis v rámci
Obmedzenej záruky HP alebo počas zákonnej dvojročnej záručnej lehoty u predajcu.
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Appendix A Service and support
Poland
Ograniczona gwarancja HP to komercyjna gwarancja udzielona dobrowolnie przez HP. Nazwa i adres
podmiotu HP odpowiedzialnego za realizację Ograniczonej gwarancji HP w Polsce:
Polska: HP Inc Polska sp. z o.o., Szturmowa 2a, 02-678 Warszawa, wpisana do rejestru przedsiębiorców
prowadzonego przez Sąd Rejonowy dla m.st. Warszawy w Warszawie, XIII Wydział Gospodarczy
Krajowego Rejestru Sądowego, pod numerem KRS 0000546115, NIP 5213690563, REGON 360916326,
GIOŚ E0020757WZBW, kapitał zakładowy 480.000 PLN.
Świadczenia wynikające z Ograniczonej gwarancji HP stanowią dodatek do praw przysługujących
nabywcy w związku z dwuletnią odpowiedzialnością sprzedawcy z tytułu niezgodności towaru
z umową (rękojmia). Niemniej, na możliwość korzystania z tych praw mają wpływ różne
czynniki. Ograniczona gwarancja HP w żaden sposób nie ogranicza praw konsumenta ani
na nie nie wpływa. Więcej informacji można znaleźć pod następującym łączem: Gwarancja
prawna konsumenta (www.hp.com/go/eu-legal), można także odwiedzić stronę internetową
Europejskiego Centrum Konsumenckiego (http://ec.europa.eu/consumers/solving_consumer_disputes/
non-judicial_redress/ecc-net/index_en.htm). Konsumenci mają prawo wyboru co do możliwosci
skorzystania albo z usług gwarancyjnych przysługujących w ramach Ograniczonej gwarancji HP albo
z uprawnień wynikających z dwuletniej rękojmi w stosunku do sprzedawcy.
Bulgaria
Ограничената гаранция на HP представлява търговска гаранция, доброволно предоставяна от HP. Името и
адресът на дружеството на HP за вашата страна, отговорно за предоставянето на гаранционната поддръжка
в рамките на Ограничената гаранция на HP, са както следва:
HP Inc Bulgaria EOOD (Ейч Пи Инк България ЕООД), гр. София 1766, район р-н Младост, бул.
Околовръстен Път No 258, Бизнес Център Камбаните
Предимствата на Ограничената гаранция на HP се прилагат в допълнение към всички законови права
за двугодишна гаранция от продавача при несъответствие на стоката с договора за продажба. Въпреки
това, различни фактори могат да окажат влияние върху условията за получаване на тези права. Законовите
права на потребителите не са ограничени или засегнати по никакъв начин от Ограничената гаранция
на HP. За допълнителна информация, моля вижте Правната гаранция на потребителя (www.hp.com/go/eu-
legal) или посетете уебсайта на Европейския потребителски център (http://ec.europa.eu/consumers/
solving_consumer_disputes/non-judicial_redress/ecc-net/index_en.htm). Потребителите имат правото да
избират дали да претендират за извършване на услуга в рамките на Ограничената гаранция на HP или да
потърсят такава от търговеца в рамките на двугодишната правна гаранция.
Romania
Garanția limitată HP este o garanție comercială furnizată în mod voluntar de către HP. Numele și adresa
entității HP răspunzătoare de punerea în aplicare a Garanției limitate HP în țara dumneavoastră sunt
următoarele:
Romănia: HP Inc Romania SRL, 5 Fabrica de Glucoza Str., Building F, Ground Floor and Floor 8, 2nd
District, Bucureşti
Beneficiile Garanției limitate HP se aplică suplimentar faţă de orice drepturi privind garanţia de doi ani
oferită de vânzător pentru neconformitatea bunurilor cu contractul de vânzare; cu toate acestea, diverşi
factori pot avea impact asupra eligibilităţii dvs. de a beneficia de aceste drepturi. Drepturile legale
ale consumatorului nu sunt limitate sau afectate în vreun fel de Garanția limitată HP. Pentru informaţii
suplimentare consultaţi următorul link: garanția acordată consumatorului prin lege (www.hp.com/go/
eu-legal) sau puteți accesa site-ul Centrul European al Consumatorilor (http://ec.europa.eu/consumers/
solving_consumer_disputes/non-judicial_redress/ecc-net/index_en.htm). Consumatorii au dreptul să
Poland
109
aleagă dacă să pretindă despăgubiri în cadrul Garanței limitate HP sau de la vânzător, în cadrul garanției
legale de doi ani.
Belgium and the Netherlands
De Beperkte Garantie van HP is een commerciële garantie vrijwillig verstrekt door HP. De naam en het
adres van de HP-entiteit die verantwoordelijk is voor het uitvoeren van de Beperkte Garantie van HP in
uw land is als volgt:
Nederland: HP Nederland B.V., Startbaan 16, 1187 XR Amstelveen
België: HP Belgium BVBA, Hermeslaan 1A, B-1831 Diegem
De voordelen van de Beperkte Garantie van HP vormen een aanvulling op de wettelijke garantie
voor consumenten gedurende twee jaren na de levering te verlenen door de verkoper bij een
gebrek aan conformiteit van de goederen met de relevante verkoopsovereenkomst. Niettemin kunnen
diverse factoren een impact hebben op uw eventuele aanspraak op deze wettelijke rechten. De
wettelijke rechten van de consument worden op geen enkele wijze beperkt of beïnvloed door de
Beperkte Garantie van HP. Raadpleeg voor meer informatie de volgende webpagina: Wettelijke garantie
van de consument (www.hp.com/go/eu-legal) of u kan de website van het Europees Consumenten
Centrum bezoeken (http://ec.europa.eu/consumers/solving_consumer_disputes/non-judicial_redress/
ecc-net/index_en.htm). Consumenten hebben het recht om te kiezen tussen enerzijds de Beperkte
Garantie van HP of anderzijds het aanspreken van de verkoper in toepassing van de wettelijke garantie.
Finland
HP:n rajoitettu takuu on HP:n vapaaehtoisesti antama kaupallinen takuu. HP:n myöntämästä takuusta
maassanne vastaavan HP:n edustajan yhteystiedot ovat:
Suomi: HP Finland Oy, Piispankalliontie, FIN - 02200 Espoo
HP:n takuun edut ovat voimassa mahdollisten kuluttajansuojalakiin perustuvien oikeuksien lisäksi sen
varalta, että tuote ei vastaa myyntisopimusta. Saat lisätietoja seuraavasta linkistä: Kuluttajansuoja
(www.hp.com/go/eu-legal) tai voit käydä Euroopan kuluttajakeskuksen sivustolla (http://ec.europa.eu/
consumers/solving_consumer_disputes/non-judicial_redress/ecc-net/index_en.htm). Kuluttajilla on
oikeus vaatia virheen korjausta HP:n takuun ja kuluttajansuojan perusteella HP:lta tai myyjältä.
Slovenia
Omejena garancija HP je prostovoljna trgovska garancija, ki jo zagotavlja podjetje HP. Ime in naslov
poslovne enote HP, ki je odgovorna za omejeno garancijo HP v vaši državi, sta naslednja:
Slovenija: Hewlett-Packard Europe B.V., Amsterdam, Meyrin Branch, Route du Nant-d'Avril 150, 1217
Meyrin, Switzerland
Ugodnosti omejene garancije HP veljajo poleg zakonskih pravic, ki ob sklenitvi kupoprodajne pogodbe
izhajajo iz dveletne garancije prodajalca v primeru neskladnosti blaga, vendar lahko na izpolnjevanje
pogojev za uveljavitev pravic vplivajo različni dejavniki. Omejena garancija HP nikakor ne omejuje
strankinih z zakonom predpisanih pravic in ne vpliva nanje. Za dodatne informacije glejte naslednjo
povezavo: Strankino pravno jamstvo (www.hp.com/go/eu-legal); ali pa obiščite spletno mesto evropskih
središč za potrošnike (http://ec.europa.eu/consumers/solving_consumer_disputes/non-judicial_redress/
ecc-net/index_en.htm). Potrošniki imajo pravico izbrati, ali bodo uveljavljali pravice do storitev v skladu
z omejeno garancijo HP ali proti prodajalcu v skladu z dvoletno zakonsko garancijo.
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Appendix A Service and support
Croatia
HP ograničeno jamstvo komercijalno je dobrovoljno jamstvo koje pruža HP. Ime i adresa HP subjekta
odgovornog za HP ograničeno jamstvo u vašoj državi:
Hrvatska: HP Computing and Printing d.o.o. za računalne i srodne aktivnosti, Radnička cesta 41, 10000
Zagreb
Pogodnosti HP ograničenog jamstva vrijede zajedno uz sva zakonska prava na dvogodišnje jamstvo
kod bilo kojeg prodavača s obzirom na nepodudaranje robe s ugovorom o kupnji. Međutim, razni faktori
mogu utjecati na vašu mogućnost ostvarivanja tih prava. HP ograničeno jamstvo ni na koji način ne
utječe niti ne ograničava zakonska prava potrošača. Dodatne informacije potražite na ovoj adresi:
Zakonsko jamstvo za potrošače (www.hp.com/go/eu-legal) ili možete posjetiti web-mjesto Europskih
potrošačkih centara (http://ec.europa.eu/consumers/solving_consumer_disputes/non-judicial_redress/
ecc-net/index_en.htm). Potrošači imaju pravo odabrati žele li ostvariti svoja potraživanja u sklopu HP
ograničenog jamstva ili pravnog jamstva prodavača u trajanju ispod dvije godine.
Latvia
HP ierobežotā garantija ir komercgarantija, kuru brīvprātīgi nodrošina HP. HP uzņēmums, kas sniedz HP
ierobežotās garantijas servisa nodrošinājumu jūsu valstī:
Latvija: HP Finland Oy, PO Box 515, 02201 Espoo, Finland
HP ierobežotās garantijas priekšrocības tiek piedāvātas papildus jebkurām likumīgajām tiesībām uz
pārdevēja un/vai rażotāju nodrošinātu divu gadu garantiju gadījumā, ja preces neatbilst pirkuma
līgumam, tomēr šo tiesību saņemšanu var ietekmēt vairāki faktori. HP ierobežotā garantija nekādā
veidā neierobežo un neietekmē patērētāju likumīgās tiesības. Lai iegūtu plašāku informāciju,
izmantojiet šo saiti: Patērētāju likumīgā garantija (www.hp.com/go/eu-legal) vai arī Eiropas Patērētāju
tiesību aizsardzības centra tīmekļa vietni (http://ec.europa.eu/consumers/solving_consumer_disputes/
non-judicial_redress/ecc-net/index_en.htm). Patērētājiem ir tiesības izvēlēties, vai pieprasīt servisa
nodrošinājumu saskaņā ar HP ierobežoto garantiju, vai arī pārdevēja sniegto divu gadu garantiju.
Lithuania
HP ribotoji garantija yra HP savanoriškai teikiama komercinė garantija. Toliau pateikiami HP bendrovių,
teikiančių HP garantiją (gamintojo garantiją) jūsų šalyje, pavadinimai ir adresai:
Lietuva: HP Finland Oy, PO Box 515, 02201 Espoo, Finland
HP ribotoji garantija papildomai taikoma kartu su bet kokiomis kitomis įstatymais nustatytomis teisėmis
į pardavėjo suteikiamą dviejų metų laikotarpio garantiją dėl prekių atitikties pardavimo sutarčiai,
tačiau tai, ar jums ši teisė bus suteikiama, gali priklausyti nuo įvairių aplinkybių. HP ribotoji garantija
niekaip neapriboja ir neįtakoja įstatymais nustatytų vartotojo teisių. Daugiau informacijos rasite
paspaudę šią nuorodą: Teisinė vartotojo garantija (www.hp.com/go/eu-legal) arba apsilankę Europos
vartotojų centro internetinėje svetainėje (http://ec.europa.eu/consumers/solving_consumer_disputes/
non-judicial_redress/ecc-net/index_en.htm). Vartotojai turi teisę prašyti atlikti techninį aptarnavimą pagal
HP ribotąją garantiją arba pardavėjo teikiamą dviejų metų įstatymais nustatytą garantiją.
Estonia
HP piiratud garantii on HP poolt vabatahtlikult pakutav kaubanduslik garantii. HP piiratud garantii eest
vastutab HP üksus aadressil:
Eesti: HP Finland Oy, PO Box 515, 02201 Espoo, Finland
Croatia
111
HP piiratud garantii rakendub lisaks seaduses ettenähtud müüjapoolsele kaheaastasele garantiile,
juhul kui toode ei vasta müügilepingu tingimustele. Siiski võib esineda asjaolusid, mille puhul teie
jaoks need õigused ei pruugi kehtida. HP piiratud garantii ei piira ega mõjuta mingil moel tarbija
seadusjärgseid õigusi. Lisateavet leiate järgmiselt lingilt: tarbija õiguslik garantii (www.hp.com/go/
eu-legal) või võite külastada Euroopa tarbijakeskuste veebisaiti (http://ec.europa.eu/consumers/
solving_consumer_disputes/non-judicial_redress/ecc-net/index_en.htm). Tarbijal on õigus valida, kas ta
soovib kasutada HP piiratud garantiid või seadusega ette nähtud müüjapoolset kaheaastast garantiid.
HP's Premium Protection Warranty: LaserJet toner cartridge
limited warranty statement
This HP product is warranted to be free from defects in materials and workmanship.
This warranty does not apply to products that (a) have been refilled, refurbished, remanufactured or
tampered with in any way, (b) experience problems resulting from misuse, improper storage, or operation
outside of the published environmental specifications for the printer product or (c) exhibit wear from
ordinary use.
To obtain warranty service, please return the product to place of purchase (with a written description of
the problem and print samples) or contact HP customer support. At HP's option, HP will either replace
products that prove to be defective or refund your purchase price.
TO THE EXTENT ALLOWED BY LOCAL LAW, THE ABOVE WARRANTY IS EXCLUSIVE AND NO OTHER
WARRANTY OR CONDITION, WHETHER WRITTEN OR ORAL, IS EXPRESSED OR IMPLIED AND HP
SPECIFICALLY DISCLAIMS ANY IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY,
SATISFACTORY QUALITY, AND FITNESS FOR A PARTICULAR PURPOSE.
TO THE EXTENT ALLOWED BY LOCAL LAW, IN NO EVENT WILL HP OR ITS SUPPLIERS BE LIABLE
FOR DIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL (INCLUDING LOST PROFIT OR DATA), OR OTHER
DAMAGE, WHETHER BASED IN CONTRACT, TORT, OR OTHERWISE.
THE WARRANTY TERMS CONTAINED IN THIS STATEMENT, EXCEPT TO THE EXTENT LAWFULLY
PERMITTED, DO NOT EXCLUDE, RESTRICT OR MODIFY AND ARE IN ADDITION TO THE MANDATORY
STATUTORY RIGHTS APPLICABLE TO THE SALE OF THIS PRODUCT TO YOU.
Long life consumable and maintenance kit limited warranty
statement
This HP product is warranted to be free from defects in materials and workmanship until the earlier of a)
the printer providing a low-life indicator on the control panel, or b) the expiration of the warranty period.
Replacement Preventative Maintenance kits or LLCs products carry a 90 day parts only limited warranty,
from the last purchase date.
This warranty does not apply to products that (a) have been refurbished, remanufactured or tampered
with in any way, (b) experience problems resulting from misuse, improper storage, or operation outside of
the published environmental specifications for the printer product or (c) exhibit wear from ordinary use.
To obtain warranty service, please return the product to place of purchase (with a written description of
the problem) or contact HP customer support. At HP’s option, HP will either replace products that prove
to be defective or refund your purchase price.
TO THE EXTENT ALLOWED BY LOCAL LAW, THE ABOVE WARRANTY IS EXCLUSIVE AND NO
OTHER WARRANTY OR CONDITION, WHETHER WRITTEN OR ORAL, IS EXPRESSED OR IMPLIED.
112
Appendix A Service and support
HP SPECIFICALLY DISCLAIMS ANY IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY,
SATISFACTORY QUALITY, AND FITNESS FOR A PARTICULAR PURPOSE.
TO THE EXTENT ALLOWED BY LOCAL LAW, IN NO EVENT WILL HP OR ITS SUPPLIERS BE LIABLE
FOR DIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL (INCLUDING LOST PROFIT OR DATA), OR OTHER
DAMAGE, WHETHER BASED IN CONTRACT, TORT, OR OTHERWISE.
THE WARRANTY TERMS CONTAINED IN THIS STATEMENT, EXCEPT TO THE EXTENT LAWFULLY
PERMITTED, DO NOT EXCLUDE, RESTRICT OR MODIFY AND ARE IN ADDITION TO THE MANDATORY
STATUTORY RIGHTS APPLICABLE TO THE SALE OF THE PRODUCT TO YOU.
Dynamic Security Enabled Printers
This printer is intended to work only with cartridges that have a new or reused HP chip. A reused HP chip
enables the use of reused, remanufactured, and refilled cartridges.
The printer uses dynamic security measures to block cartridges using a non-HP chip. Periodic firmware
updates delivered over the internet will maintain the effectiveness of the dynamic security measures
and block cartridges that previously worked.
Updates can improve, enhance, or extend the printer’s functionality and features, protect against
security threats, and serve other purposes, but these updates can also block cartridges using a non-HP
chip from working in the printer, including cartridges that work today. Unless you are enrolled in certain
HP programs such as Instant Ink or use other services that require automatic online firmware updates,
most HP printers can be configured to receive updates either automatically or with a notification that
allows you to choose whether to update or not. For more information on dynamic security and how to
configure online firmware updates, please go to www.hp.com/learn/ds.
HP policy on non-HP supplies
HP cannot recommend the use of non-HP toner cartridges, either new or remanufactured.
NOTE: For HP printer products, the use of a non-HP toner cartridge or a refilled toner cartridge does
not affect either the warranty to the customer or any HP support contract with the customer. However,
if product failure or damage is attributable to the use of a non-HP toner cartridge or refilled toner
cartridge, HP will charge its standard time and materials charges to service the product for the
particular failure or damage.
HP anticounterfeit Web site
Go to www.hp.com/go/anticounterfeit when you install an HP cartridge and the control-panel message
indicates the cartridge is non-HP. HP will help determine if the cartridge is genuine and take steps to
resolve the problem.
Your cartridge might not be a genuine HP cartridge if you notice the following:
● The supplies status page indicates that a non-HP supply is installed.
● You are experiencing a high number of problems with the cartridge.
● The cartridge does not look like it usually does (for example, the packaging differs from
HP packaging).
Dynamic Security Enabled Printers
113
Data stored on the toner cartridge
The HP toner cartridges used with this product contain a memory chip that assists in the operation of
the product.
In addition, this memory chip collects a limited set of information about the usage of the product, which
might include the following: the date when the toner cartridge was first installed, the date when the toner
cartridge was last used, the number of pages printed using the toner cartridge, the page coverage,
the printing modes used, any printing errors that might have occurred, and the product model. This
information helps HP design future products to meet our customers' printing needs.
The data collected from the toner cartridge memory chip does not contain information that can be used
to identify a customer or user of the toner cartridge or their product.
HP collects a sampling of the memory chips from toner cartridges returned to HP's free return and
recycling program (HP Planet Partners: www.hp.com/hprecycle). The memory chips from this sampling
are read and studied in order to improve future HP products. HP partners who assist in recycling this
toner cartridge might have access to this data, as well.
Any third party possessing the toner cartridge might have access to the anonymous information on the
memory chip.
End User License Agreement
READ CAREFULLY BEFORE USING THIS SOFTWARE EQUIPMENT: This End-User License Agreement
("EULA") is a legal agreement between (a) you (either an individual or a single entity) and (b) HP Inc. ("HP")
that governs your use of the Sign-In Once application installed on or made available by HP for use with
your printing device (the “Software”).
An amendment or addendum to this EULA may accompany the HP Product.
RIGHTS IN THE SOFTWARE ARE OFFERED ONLY ON THE CONDITION THAT YOU AGREE TO ALL TERMS
AND CONDITIONS OF THIS EULA. BY INSTALLING, COPYING, DOWNLOADING, OR OTHERWISE USING
THE SOFTWARE, YOU AGREE TO BE BOUND BY THE TERMS OF THIS EULA. IF YOU DO NOT ACCEPT
THESE LICENSE TERMS, YOUR SOLE REMEDY IS TO IMMEDIATELY STOP USING SOFTWARE AND TO
UNINSTALL THE PRODUCT FROM YOUR DEVICE.
THIS EULA IS A GLOBAL AGREEMENT AND IS NOT SPECIFIC TO ANY PARTICULAR COUNTRY, STATE OR
TERRITORY. IF YOU ACQUIRED THE SOFTWARE AS A CONSUMER WITHIN THE MEANING OF RELEVANT
CONSUMER LEGISLATION IN YOUR COUNTRY, STATE OR TERRITORY, THEN DESPITE ANYTHING TO
THE CONTRARY IN THIS EULA, NOTHING IN THIS EULA AFFECTS ANY NON EXCLUDABLE STATUTORY
RIGHTS OR REMEDIES THAT YOU MAY HAVE UNDER SUCH CONSUMER LEGISLATION AND THIS EULA
IS SUBJECT TO THOSE RIGHTS AND REMEDIES. REFER TO SECTION 17 FOR FURTHER INFORMATION
ON YOUR CONSUMER RIGHTS.
1. GRANT OF LICENSE. HP grants you the following rights provided you comply with all terms and
conditions of this EULA. In the case you are representing an entity or organization, the same terms
and conditions in this Section 1 shall also apply with respect to the use, copying, and storage of the
Software on the devices of your respective entity or organization.
a. Use. You may use one copy of the Software on your device for the purpose of accessing and
using the Software. You may not separate component parts of the Software for use on more
than one device. You do not have the right to distribute the Software, nor do you have the right
to modify the Software or disable any licensing or control feature of the Software. You may
load the Software into the temporary memory (RAM)of your device for purposes of using the
Software.
114
Appendix A Service and support
b. Storage. You may copy the Software into the local memory or storage device of your device.
c. Copying. You may make archival or back-up copies of the Software, provided the copy contains
all of the original Software's proprietary notices and that it is used only for back-up purposes.
d. Reservation of Rights. HP and its suppliers reserve all rights not expressly granted to you in this
EULA.
e. Freeware. Notwithstanding the terms and conditions of this EULA, all or any portion of the
Software which constitutes non-proprietary HP software or software provided under public
license by third parties ("Freeware"), is licensed to you subject to the terms and conditions of the
software license agreement or other documentation accompanying such Freeware at the time
of download, installation, or use of the Freeware. Use of the Freeware by you shall be governed
entirely by the terms and conditions of such license.
2. UPGRADES. To use Software identified as an upgrade, you must first be licensed for the original
Software identified by HP as eligible for the upgrade. After upgrading, you may no longer use the
original Software Product that formed the basis for your upgrade eligibility.
3. ADDITIONAL SOFTWARE. This EULA applies to updates or supplements to the original Software
provided by HP unless HP provides other terms along with the update or supplement. In case of a
conflict between such terms, the other terms will prevail.
4. TRANSFER.
a. Third Party. The initial user of the Software may make a one-time transfer of the Software to
another end user. Any transfer must include all component parts, media, printed materials, this
EULA, and if applicable, the Certificate of Authenticity. The transfer may not be an indirect
transfer, such as a consignment. Prior to the transfer, the end user receiving the transferred
product must agree to all the EULA terms. Upon transfer of the Software, your license is
automatically terminated.
b. Restrictions. You may not rent, lease or lend the Software or use the Software for commercial
timesharing or bureau use. You may not sublicense, assign or transfer the license or Software
except as expressly provided in this EULA.
5. PROPRIETARY RIGHTS. All intellectual property rights in the Software and user documentation are
owned by HP or its suppliers and are protected by law, including but not limited to United States
copyright, trade secret, and trademark law, as well as other applicable laws and international
treaty provisions. You shall not remove any product identification, copyright notices or proprietary
restrictions from the Software.
6. LIMITATION ON REVERSE ENGINEERING. You may not reverse engineer, decompile, or disassemble
the Software, except and only to the extent that the right to do so is mandated under applicable law
notwithstanding this limitation or it is expressly provided for in this EULA.
7. TERM. This EULA is effective unless terminated or rejected. This EULA will also terminate upon
conditions set forth elsewhere in this EULA or if you fail to comply with any term or condition of this
EULA.
8. ACCOUNT SET-UP.
a. You must register and establish an account on HP ID in order to use the Software. It is your
responsibility to obtain and maintain all equipment, services and software needed for access to
and use of the HP ID account, any applications linked via this Software, and your device(s), as
well as paying any applicable charges.
End User License Agreement
115
b. YOU ARE SOLELY AND FULLY RESPONSIBLE FOR MAINTAINING THE CONFIDENTIALITY OF
ANY USERNAMES AND PASSWORDS COLLECTED BY THE SOFTWARE. You must notify HP
immediately of any unauthorized use of your HP ID account or any other breach of security
related to this Software or the device(s) it is installed on.
9. NOTICE OF DATA COLLECTION. HP may collect usernames, passwords, device IP addresses,
and/or other authentication information used by you to access HP ID and the various applications
connected via this Software. HP may use this data to optimize Software performance based on user
preferences, provide support and maintenance, and assure security and software integrity. You can
read more about the data collection in the sections titled “What Data We Collect” and “How We Use
Data” in the HP Privacy Statement.
10. DISCLAIMER OF WARRANTIES. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW,
HP AND ITS SUPPLIERS PROVIDE THE SOFTWARE “AS IS” AND WITH ALL FAULTS, AND
HEREBY DISCLAIM ALL OTHER WARRANTIES, DUTIES, AND CONDITIONS, EITHER EXPRESS,
IMPLIED, OR STATUTORY, INCLUDING, BUT NOT LIMITED TO, WARRANTIES: (i) OF TITLE AND NON-
INFRINGEMENT; (ii) OF MERCHANTABILITY; (iii) OF FITNESS FOR A PARTICULAR PURPOSE; (iv) THAT
THE SOFTWARE WILL FUNCTION WITH NON-HP SUPPLIES OR ACCESSORIES; AND (v), OF LACK OF
VIRUSES ALL WITH REGARD TO THE SOFTWARE. Some states/jurisdictions do not allow exclusion of
implied warranties or limitations on the duration of implied warranties, so the above disclaimer may
not apply to you in its entirety.
11. LIMITATION OF LIABILITY. Subject to local law, notwithstanding any damages that you might incur,
the entire liability of HP and any of its suppliers under any provision of this EULA and your exclusive
remedy for all of the foregoing shall be limited to the greater of the amount actually paid by you
separately for the Software or U.S. $5.00. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE
LAW, IN NO EVENT SHALL HP OR ITS SUPPLIERS BE LIABLE FOR ANY SPECIAL, INCIDENTAL,
INDIRECT, OR CONSEQUENTIAL DAMAGES WHATSOEVER (INCLUDING, BUT NOT LIMITED TO,
DAMAGES FOR LOSS OF PROFITS OR CONFIDENTIAL OR OTHER INFORMATION, FOR BUSINESS
INTERRUPTION, FOR PERSONAL INJURY, OR FOR LOSS OF PRIVACY) ARISING OUT OF OR IN
ANY WAY RELATED TO THE USE OF OR INABILITY TO USE THE SOFTWARE, OR OTHERWISE IN
CONNECTION WITH ANY PROVISION OF THIS EULA, EVEN IF HP OR ANY SUPPLIER HAS BEEN
ADVISED OF THE POSSIBILITY OF SUCH DAMAGES AND EVEN IF THE REMEDY FAILS OF ITS
ESSENTIAL PURPOSE. Some states/jurisdictions do not allow the exclusion or limitation of incidental
or consequential damages, so the above limitation or exclusion may not apply to you.
12. U.S. GOVERNMENT CUSTOMERS. Consistent with FAR 12.211 and 12.212, Commercial Computer
Software, Computer Software Documentation, and Technical Data for Commercial Items are
licensed to the U.S. Government under HP's standard commercial license.
13. COMPLIANCE WITH EXPORT LAWS. You shall comply with all laws and regulations of the United
States and other countries ("Export Laws") to assure that the Software is not (1) exported, directly
or indirectly, in violation of Export Laws, or (2) used for any purpose prohibited by Export Laws,
including, without limitation, nuclear, chemical, or biological weapons proliferation.
14. CAPACITY AND AUTHORITY TO CONTRACT. You represent that you are of the legal age of majority
in your state of residence and, if applicable, you are duly authorized by your employer to enter into
this contract.
15. APPLICABLE LAW. This EULA is governed by the laws of the State of California, U.S.A.
116
Appendix A Service and support
16. ENTIRE AGREEMENT. Unless you have entered into a separate license agreement for the Software,
this EULA (including any addendum or amendment to this EULA which is included with the
HP Product) is the entire agreement between you and HP relating to the Software and it supersedes
all prior or contemporaneous oral or written communications, proposals and representations with
respect to the Software or any other subject matter covered by this EULA. To the extent the terms of
any HP policies or programs for support services conflict with the terms of this EULA, the terms of
this EULA shall control.
17. CONSUMER RIGHTS. Consumers in some countries, states or territories may have the benefit of
certain statutory rights and remedies under consumer legislation in respect of which HP’s liability
cannot lawfully be excluded or limited. If you acquired the Software as a consumer within the
meaning of relevant consumer legislation in your country, state or territory, the provisions of this
EULA (including the disclaimers of warranties, limitations and exclusions of liability) must be read
subject to applicable law and apply only to the maximum extent permitted by that applicable law.
Australian Consumers: If you acquired the Software as a consumer within the meaning of the
‘Australian Consumer Law’ under the Australian Competition and Consumer Act 2010 (Cth) then
despite any other provision of this EULA:
a. the Software comes with guarantees that cannot be excluded under the Australian Consumer
Law, including that goods will be of acceptable quality and services will be supplied with due
care and skill. You are entitled to a replacement or refund for a major failure and compensation
for any other reasonably foreseeable loss or damage. You are also entitled to have the Software
repaired or replaced if it is not of acceptable quality and the failure does not amount to a major
failure
b. nothing in this EULA excludes, restricts or modifies any right or remedy, or any guarantee,
warranty or other term or condition implied or imposed by the Australian Consumer Law which
cannot be lawfully excluded or limited; and
c. the benefits provided to you by the express warranties in this EULA are in addition to other
rights and remedies available to you under the Australian Consumer Law. Your rights under the
Australian Consumer Law prevail to the extent that they are inconsistent with any limitations
contained in the express warranty.
The Software may be capable of retaining user-generated data. HP hereby provides you with
notice that if HP repairs your Software, that repair may result in the loss of that data. To the
full extent permitted by law, the limitations and exclusions of HP’s liability in this EULA apply in
respect of any such loss of data.
If you think that you are entitled to any warranty under this agreement or any of the above
remedies, please contact HP:
Table A-1
HP PPS Australia Pty Ltd
Building F, 1 Homebush Bay
Drive
Rhodes, NSW 2138
Australia
To initiate a support request or warranty claim, please call 13 10 47 (within Australia) or +61 2 8278
1039 (if dialing internationally) or visit www.hp.com.au and select the “Support” tab for the most
current customer service options.
End User License Agreement
117
If you are a consumer within the meaning of the Australia Consumer Law and you are purchasing
the Software or warranty and support services for the Software which are not of a kind ordinarily
acquired for personal, domestic or household use or consumption, then despite any other provision
of this EULA, HP limits its liability for failure to comply with a consumer guarantee as follows:
a. provision of warranty or support services for the Software: to any one or more of the following:
re-supply of the services or payment of the costs of having the services re-supplied;
b. provision of the Software: to any one or more of the following: replacement of the Software or
the supply of equivalent software; repair of the Software; payment of the costs of replacing the
Software or of acquiring equivalent software; or payment of the costs of having the Software
repaired; and
c. otherwise, to the maximum extent permitted by law.
New Zealand Consumers: In New Zealand, the Software comes with guarantees that cannot be
excluded under the Consumer Guarantees Act 1993. In New Zealand, Consumer Transaction means
a transaction involving a person who is purchasing goods for personal, domestic or household
use or consumption and not for the purpose of a business. New Zealand consumers who are
purchasing goods for personal, domestic or household use or consumption and not for the purpose
of a business ("New Zealand Consumers") are entitled to repair, replacement or refund for a failure
and compensation for other reasonably foreseeable loss or damage. A New Zealand Consumer (as
defined above) may recover the costs of returning the product to the place of purchase if there
is a breach of the New Zealand consumer law; furthermore, if it will be of significant cost to the
New Zealand Consumer to return the goods to HP then HP will collect such goods at its own cost.
Where any supply of products or services is for business purposes, you agree that the Consumer
Guarantees Act 1993 does not apply and that given the nature and value of the transaction, this is
fair and reasonable.
© Copyright 2019 HP Development Company, L.P.
The information contained herein is subject to change without notice. All other product names
mentioned herein may be trademarks of their respective companies. To the extent permitted by
applicable law, the only warranties for HP products and services are set forth in the express warranty
statements accompanying such products and services. Nothing herein should be construed as
constituting an additional warranty. To the extent permitted by applicable law, HP shall not be liable
for technical or editorial errors or omissions contained herein.
Version: April 2019
Customer self-repair warranty service
HP products are designed with many Customer Self Repair (CSR) parts to minimize repair time and
allow for greater flexibility in performing defective parts replacement. If during the diagnosis period, HP
identifies that the repair can be accomplished by the use of a CSR part, HP will ship that part directly
to you for replacement. There are two categories of CSR parts: 1) Parts for which customer self repair is
mandatory. If you request HP to replace these parts, you will be charged for the travel and labor costs
of this service. 2) Parts for which customer self repair is optional. These parts are also designed for
Customer Self Repair. If, however, you require that HP replace them for you, this may be done at no
additional charge under the type of warranty service designated for your product.
Based on availability and where geography permits, CSR parts will be shipped for next business day
delivery. Same-day or four-hour delivery may be offered at an additional charge where geography
permits. If assistance is required, you can call the HP Technical Support Center and a technician will
help you over the phone. HP specifies in the materials shipped with a replacement CSR part whether a
defective part must be returned to HP. In cases where it is required to return the defective part to HP,
118
Appendix A Service and support
you must ship the defective part back to HP within a defined period of time, normally five (5) business
days. The defective part must be returned with the associated documentation in the provided shipping
material. Failure to return the defective part may result in HP billing you for the replacement. With a
customer self repair, HP will pay all shipping and part return costs and determine the courier/carrier to
be used.
Customer support
Get telephone support for your country/region
Have the product name, serial number, date of purchase, and
problem description ready.
Country/region phone numbers are on the flyer that was in the
box with your product or at www.hp.com/support/.
Get 24-hour Internet support, and download software utilities
and drivers
http://www.hp.com/support/colorlj4201-4203
Order additional HP service or maintenance agreements www.hp.com/go/carepack
Register your product www.register.hp.com
Customer support 119
Environmental product stewardship
program
B
Protecting the environment
HP is committed to providing quality products in an environmentally sound manner. This product has
been designed with several attributes to minimize impacts on our environment.
Ozone production
The airborne emissions of ozone for this product has been measured according to a standardized
protocol* and when these emissions data are applied to an anticipated high-use scenario in an office
workspace**, HP has determined there is no appreciable amount of ozone generated during printing and
the levels are well within current indoor air quality standards and guidelines.
* Test method for the determination of emissions from hardcopy devices with respect to awarding the
environmental label for office devices with printing function; DE-UZ 205 – BAM January, 2018
** Based on ozone concentration when printing 2 hours per day in 30.6 cubic meter room with a
ventilation rate of 0.68 air changes per hour with HP printing supplies
Power consumption
Power usage drops significantly while in Ready, Sleep, or Off mode, which saves natural resources
and saves money without affecting the high performance of this product. HP printing and imaging
equipment marked with the ENERGY STAR
®
logo is qualified to the U.S. Environmental Protection
Agency's ENERGY STAR specifications for imaging equipment. The following mark will appear on
ENERGY STAR qualified imaging products:
Additional ENERGY STAR qualified imaging product model information is listed at:
www.hp.com/go/energystar
Toner consumption
EconoMode uses less toner, which might extend the life of the print cartridge. HP does not recommend
the full-time use of EconoMode. If EconoMode is used full-time, the toner supply might outlast the
mechanical parts in the print cartridge. If print quality begins to degrade and is no longer acceptable,
consider replacing the print cartridge.
120
Appendix B Environmental product stewardship program
Paper use
This product’s duplex feature (manual or automatic) and N-up printing (multiple pages printed on one
page) capability can reduce paper usage and the resulting demands on natural resources.
Plastics
Plastic parts over 25 grams are marked according to international standards that enhance the ability to
identify plastics for recycling purposes at the end of the product’s life.
HP LaserJet print supplies
Original HP Supplies were designed with the environment in mind. HP makes it easy to conserve
resources and paper when printing. And when you are done, we make it easy and free to recycle.
1
All HP cartridges returned to HP Planet Partners go through a multiphase recycling process where
materials are separated and refined for use as raw material in new Original HP cartridges and everyday
products. No Original HP cartridges returned through HP Planet Partners are ever sent to a landfill, and
HP never refills or resells Original HP cartridges.
To participate in the HP Planet Partners return and recycling program, visit www.hp.com/hprecycle.
Select your country/region for information on how to return HP printing supplies. Multi-lingual program
information and instructions are also included in every new HP LaserJet print cartridge package.
1
Program availability varies. For more information, visit www.hp.com/hprecycle.
Paper
This product is capable of using recycled paper and lightweight paper (EcoFFICIENT™) when the paper
meets the guidelines outlined in the
HP LaserJet Printer Family Print Media Guide
. This product is
suitable for the use of recycled paper and lightweight paper (EcoFFICIENT™) according to EN12281:2002.
Material restrictions
This HP product does not contain added mercury.
Battery information
This product may contain a:
● Poly-carbonmonofluoride lithium (BR type) or
● Manganese dioxide lithium (CR type)
battery that may require special handling at end-of-life.
NOTE: NOTE for CR type only: Perchlorate material - special handling may apply. See
http://dtsc.ca.gov/hazardouswaste/perchlorate.
Weight: ~3 g
Location: On motherboard
Paper use
121
User Removable: No
廢電池請回收
For recycling information, you can contact http://www.hp.com/recycle or contact your local authorities
or the Electronics Industries Alliance: http://www.eiae.org.
Disposal of waste equipment by users (EU, UK, and India)
This symbol means do not dispose of your product with your other household waste. Instead, you should
protect human health and the environment by handing over your waste equipment to a designated
collection point for the recycling of waste electrical and electronic equipment. For more information,
please contact your household waste disposal service, or go to: www.hp.com/recycle.
Electronic hardware recycling
HP encourages customers to recycle used electronic hardware. For more information about recycling
programs go to: www.hp.com/recycle.
Brazil hardware recycling information
Este produto eletrônico e seus componentes não devem ser descartados no lixo comum, pois embora
estejam em conformidade com padrões mundiais de restrição a substâncias nocivas, podem conter,
ainda que em quantidades mínimas, substâncias impactantes ao meio ambiente. Ao final da vida útil
deste produto, o usuário deverá entregá-lo à HP. A não observância dessa orientação sujeitará o
infrator às sanções previstas em lei.
Após o uso, as pilhas e/ou baterias dos produtos HP deverão ser entregues ao estabelecimento
comercial ou rede de assistência técnica autorizada pela HP.
Para maiores informações, inclusive sobre os pontos de recebimento, acesse:
www.hp.com.br/reciclar
122 Appendix B Environmental product stewardship program
WEEE (Turkey)
Türkiye Cumhuriyeti: AEEE Yönetmeliğine Uygundur
Chemical substances
HP is committed to providing our customers with information about the chemical substances in our
products as needed to comply with legal requirements such as REACH (Regulation EC No 1907/2006 of
the European Parliament and the Council). A chemical information report for this product can be found
at:
www.hp.com/go/reach.
Product Power Data per European Union Commission
Regulation 1275/2008 and the UK Relevant Statutory
Requirements
For product power data, including the power consumption of the product in networked standby if all
wired network ports are connected and all wireless network ports are activated, please refer to section
P14 ‘Additional Information’ of the product IT ECO Declaration at www.hp.com/hpinfo/globalcitizenship/
environment/productdata/itecodesktop-pc.html.
SEPA Ecolabel User Information (China)
中国环境标识认证产品用户说明
噪声大于 63.0 dB(A)的办公设备不宜放置于办公室内，请在独立的隔离区域使用。
如需长时间使用本产品或打印大量文件，请确保在通风良好的房间内使用。
如您需要确认本产品处于零能耗状态，请按下电源关闭按钮，并将插头从电源插座断开。
您可以使用再生纸，以减少资源耗费。
The regulation of the implementation on China energy label for
printer, fax, and copier
依据“复印机、打印机和传真机能源效率标识实施规则”，本打印机具有中国能效标签。根据“复印机、打印
机和传真机能效限定值及 能效等级” (“GB21521”) 决定并计算得出该标签上所示的能效等级和 TEC (典型
能耗) 值。
1. 能效等级
能效等级分为三个等级，等级 1 级能效最高。 根据产品类型和打印速度标准决定能效限定值。
2. 能效信息
2.1 LaserJet 打印机和高性能喷墨打印机
● 典型能耗
典型能耗是正常运行 GB21521 测试方法中指定的时间后的耗电量。 此数据表示为每周千瓦时 (kWh)。
WEEE (Turkey)
123
标签上所示的能效数字按涵盖根据“复印机、打印机和传真机能源效率标识实施规则”选择的登记装置中
所有配置的代表性配置测定而 得。因此，本特定产品型号的实际能耗可能与标签上所示的数据不同。
有关规格的详细信息，请参阅 GB21521 标准的当前版本。
Restriction on Hazardous Substances statement (India)
This product, as well as its related consumables and spares, complies with the reduction in hazardous
substances provisions of the "India E-waste Rule 2016." It does not contain lead, mercury, hexavalent
chromium, polybrominated biphenyls or polybrominated diphenyl ethers in concentrations exceeding
0.1 weight % and 0.01 weight % for cadmium, except where allowed pursuant to the exemptions set in
Schedule 2 of the Rule.
124
Appendix B Environmental product stewardship program
Substances Table (China)
CHR-LJ-PK-SF-02
Material Safety Data Sheet (MSDS)
Material Safety Data Sheets (MSDS) for supplies containing chemical substances (for example, toner)
can be obtained by accessing the HP Web site at www.hp.com/go/msds.
EPEAT
Many HP products are designed to meet EPEAT. EPEAT is a comprehensive environmental rating that
helps identify greener electronics equipment. For more information on EPEAT go to www.epeat.net.
Substances Table (China)
125
For information on HP's EPEAT registered products go to www.hp.com/hpinfo/globalcitizenship/
environment/pdf/epeat_printers.pdf.
Substances Table (Taiwan)
TWR-LJ-SF-02
For more information
To obtain information about these environmental topics:
● Product environmental profile sheet for this and many related HP products
● HP’s commitment to the environment
● HP’s environmental management system
● HP’s end-of-life product return and recycling program
● Material Safety Data Sheets
126
Appendix B Environmental product stewardship program
Regulatory informationC
Regulatory statements
Regulatory model identification numbers
For regulatory identification purposes, your product is assigned a regulatory model number. Regulatory
model numbers should not be confused with marketing names or product numbers.
Table C-1
Regulatory model numbers
Product model number Regulatory model number
HP Color LaserJet Pro 4201dn
HP Color LaserJet Pro 4202dn
BOISB-2000-00
HP Color LaserJet Pro 4201dw
HP Color LaserJet Pro 4202dw
BOISB-2000-01
European Union & United Kingdom Regulatory Notice
Products bearing the CE marking and UKCA marking comply with one or more of the following EU
Directives and/or equivalent UK Statutory Instruments as may be applicable: Low Voltage Directive
2014/35/EU, EMC Directive 2014/30/EU, Eco Design Directive 2009/125/EC, RED 2014/53/EU, RoHS
Directive 2011/65/EU.
Compliance with these directives is assessed using applicable European Harmonized Standards.
The full EU and UK Declaration of Conformity can be found at the following website: www.hp.com/go/
certificates (Search with the product model name or its Regulatory Model Number (RMN), which may be
found on the regulatory label.)
The point of contact for regulatory matters is: Email techr[email protected]
The EU point of contact for regulatory matters is:
HP Deutschland GmbH, HP HQ-TRE, 71025 Boeblingen, Germany
The UK point of contact for regulatory matters is:
HP Inc UK Ltd, Regulatory Enquiries, Earley West, 300 Thames Valley Park Drive, Reading, RG6 1PT
128
Appendix C Regulatory information
FCC regulations
This equipment has been tested and found to comply with the limits for a Class B digital device,
pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against
harmful interference in a residential installation. This equipment generates, uses and can radiate radio
frequency energy and, if not installed and used in accordance with the instructions, may cause harmful
interference to radio communications. However, there is no guarantee that interference will not occur
in a particular installation. If this equipment does cause harmful interference to radio or television
reception, which can be determined by turning the equipment off and on, the user is encouraged to try to
correct the interference by one or more of the following measures:
● Reorient or relocate the receiving antenna.
● Increase the separation between the equipment and receiver.
● Connect the equipment into an outlet on a circuit different from that to which the receiver is
connected.
● Consult the dealer or an experienced radio/TV technician for help.
NOTE: Any changes or modifications to the printer that are not expressly approved by HP could void
the user’s authority to operate this equipment.
Use of a shielded interface cable is required to comply with the Class B limits of Part 15 of FCC rules.
Canada - Industry Canada ICES-003 Compliance Statement
CAN ICES-003(B)/NMB-003(B)
VCCI statement (Japan)
VCCI 32-1 規定適合の場合
Power cord instructions
Make sure your power source is adequate for the product voltage rating. The voltage rating is on the
product label. The product uses either 100-127 Vac or 220-240 Vac and 50/60 Hz.
Connect the power cord between the product and a grounded AC outlet.
CAUTION: To prevent damage to the product, use only the power cord that is provided with the
product.
FCC regulations
129
Power cord statement (Japan)
Laser safety
The Center for Devices and Radiological Health (CDRH) of the U.S. Food and Drug Administration
has implemented regulations for laser products manufactured since August 1, 1976. Compliance is
mandatory for products marketed in the United States. The device is certified as a “Class 1” laser
product under the U.S. Department of Health and Human Services (DHHS) Radiation Performance
Standard according to the Radiation Control for Health and Safety Act of 1968. Since radiation emitted
inside the device is completely confined within protective housings and external covers, the laser beam
cannot escape during any phase of normal user operation.
WARNING! Using controls, making adjustments, or performing procedures other than those specified
in this user guide may result in exposure to hazardous radiation.
For other US/Canada regulatory matters, please contact:
HP Inc.
1501 Page Mill Rd, Palo Alto, CA 94304, USA
Email contact: techregshelp@hp.com or Telephone contact: +1 (650) 857-1501
Laser statement for Finland
Luokan 1 laserlaite
HP Color LaserJet Pro 4201dn, 4201dw, 4202dn, 4202dw, laserkirjoitin on käyttäjän kannalta turvallinen
luokan 1 laserlaite. Normaalissa käytössä kirjoittimen suojakotelointi estää lasersäteen pääsyn laitteen
ulkopuolelle. Laitteen turvallisuusluokka on määritetty standardin EN 60825-1 (2014) mukaisesti.
VAROITUS !
Laitteen käyttäminen muulla kuin käyttöohjeessa mainitulla tavalla saattaa altistaa käyttäjän
turvallisuusluokan 1 ylittävälle näkymättömälle lasersäteilylle.
VARNING !
Om apparaten används på annat sätt än i bruksanvisning specificerats, kan användaren utsättas för
osynlig laserstrålning, som överskrider gränsen för laserklass 1.
HUOLTO
HP Color LaserJet Pro 4201dn, 4201dw, 4202dn, 4202dw - kirjoittimen sisällä ei ole käyttäjän
huollettavissa olevia kohteita. Laitteen saa avata ja huoltaa ainoastaan sen huoltamiseen koulutettu
henkilö. Tällaiseksi huoltotoimenpiteeksi ei katsota väriainekasetin vaihtamista, paperiradan puhdistusta
tai muita käyttäjän käsikirjassa lueteltuja, käyttäjän tehtäväksi tarkoitettuja ylläpitotoimia, jotka voidaan
suorittaa ilman erikoistyökaluja.
VARO !
Mikäli kirjoittimen suojakotelo avataan, olet alttiina näkymättömällelasersäteilylle laitteen ollessa
toiminnassa. Älä katso säteeseen.
130
Appendix C Regulatory information
VARNING !
Om laserprinterns skyddshölje öppnas då apparaten är i funktion, utsättas användaren för osynlig
laserstrålning. Betrakta ej strålen.
Tiedot laitteessa käytettävän laserdiodin säteilyominaisuuksista: Aallonpituus 775-795 nm Teho 5 m W
Luokan 3B laser.
Nordic Statements (Denmark, Finland, Norway, Sweden)
Denmark:
Apparatets stikprop skal tilsuttes en stikkontakt med jord, som giver forbindelse til stikproppens jord.
Finland:
Laite on liitettävä suojakoskettimilla varustettuun pistorasiaan.
Norway:
Apparatet må tilkoples jordet stikkontakt.
Sweden:
Apparaten skall anslutas till jordat uttag.
GS statement (Germany)
Das Gerät ist nicht für die Benutzung im unmittelbaren Gesichtsfeld am Bildschirmarbeitsplatz
vorgesehen. Um störende Reflexionen am Bildschirmarbeitsplatz zu vermeiden, darf dieses Produkt
nicht im unmittelbaren Gesichtsfeld platziert werden.
Das Gerät ist kein Bildschirmarbeitsplatz gemäß BildscharbV. Bei ungünstigen Lichtverhältnissen (z. B.
direkte Sonneneinstrahlung) kann es zu Reflexionen auf dem Display und damit zu Einschränkungen der
Lesbarkeit der dargestellten Zeichen kommen.
Die Bilddarstellung dieses Gerätes ist nicht für verlängerte Bildschirmtätigkeiten geeignet.
Nordic Statements (Denmark, Finland, Norway, Sweden)
131
Eurasian Conformity (Armenia, Belarus, Kazakhstan, Kyrgyzstan, Russia)
Taiwan BSMI USB Port (Walk-up) statement
台灣 BSMI USB 埠 (Walk-up) 聲明
產品前端, 上方或側邊之 USB 埠 (walk-up 埠), 僅支持隨身碟.
Product stability
Do not extend more than one paper tray at a time.
132
Appendix C Regulatory information
Do not use paper tray as a step.
All trays must be closed while relocating/moving product.
Keep hands out of paper tray when closing.
If the printer has a keyboard, close keyboard tray when not in use.
Wireless statements
European regulatory notice
Wireless functionality in Europe
For products with 802.11b/g/n or Bluetooth radio This product operates on radio frequency between 2400 MHz
and 2483.5 MHz, with a transmit power of 20 dBm (100 mW) or
less.
For products with 802.11a/b/g/n radio
CAUTION: IEEE802.11x wireless LAN with 5.15-5.35 GHz
frequency band is restricted for indoor use only in all European
Union member states, EFTA (Iceland, Norway, Liechtenstein)
and most other European countries (i.e.: Switzerland, Turkey,
Republic of Serbia). Using this WLAN application outdoors
might lead to interference issues with existing radio services.
This product operates on radio frequencies between 2400
MHz and 2483.5 MHz, and between 5170 MHz and 5710 MHz,
with a transmit power of 20 dBm (100 mW) or less.
Belarus
В соответствии с Постановлением Совета Министров Республики Беларусь от 24 мая 2017 года № 383 (об
описании и порядке применения знака соответствия к техническому регламенту Республики Беларусь)
продукция, требующая подтверждения соответствия техническому регламенту Республики Беларусь,
размещенная на рынке Республики Беларусь, должна быть маркирована знаком соответствия ТР BY.
FCC compliance statement—United States
Exposure to radio frequency radiation
CAUTION: The radiated output power of this device is far below the FCC radio frequency exposure
limits. Nevertheless, the device shall be used in such a manner that the potential for human contact
during normal operation is minimized.
In order to avoid the possibility of exceeding the FCC radio frequency exposure limits, human proximity
to the antenna shall not be less than 20 cm (8 in) during normal operation.
Wireless statements
133
This device complies with Part 15 of FCC Rules. Operation is subject to the following two conditions:
(1) this device may not cause interference, and (2) this device must accept any interference, including
interference that may cause undesired operation of the device.
CAUTION: Based on Section 15.21 of the FCC rules, changes of modifications to the operation of this
product without the express approval by HP may invalidate its authorized use.
Australia statement
This device incorporates a radio-transmitting (wireless) device. For protection against radio
transmission exposure, it is recommended that this device be operated no less than 20 cm from the
head, neck, or body.
Brazil: (Portuguese)
Este equipamento não tem direito à proteção contra interferência prejudicial e não pode causar
interferência em sistemas devidamente autorizados.
Para maiores informações consulte o site da ANATEL – www.anatel.gov.br
Canadian statements
For Indoor Use. This digital apparatus does not exceed the Class B limits for radio noise emissions
from digital apparatus as set out in the radio interference regulations of the Canadian Department of
Communications. The internal wireless radio complies with RSS 210 of Industry Canada.
Pour l´usage d´intérieur. Le présent appareil numérique n´émet pas de bruits radioélectriques
dépassant les limites applicables aux appareils numériques de Classe B prescribes dans le règlement
sur le brouillage radioélectrique édicté par le Ministère des Communications du Canada. Le composant
RF interne est conforme à la norme CNR-210 d´Industrie Canada.
Products with 5 GHz Operation Industry of Canada
CAUTION: When using IEEE 802.11a wireless LAN, this product is restricted to indoor use, due to its
operation in the 5.15- to 5.25-GHz frequency range. Industry Canada requires this product to be used
indoors for the frequency range of 5.15 GHz to 5.25 GHz to reduce the potential for harmful interference
to co-channel mobile satellite systems. High-power radar is allocated as the primary user of the 5.25- to
5.35-GHz and 5.65- to 5.85-GHz bands. These radar stations can cause interference with and/or
damage to this device.
Lors de l'utilisation d'un réseau local sans fil IEEE 802.11a, ce produit est réservé à une utilisation en
intérieur en raison de sa plage de fréquences, comprise entre 5,15 et 5,25 GHz. Industrie Canada
recommande l'utilisation en intérieur de ce produit pour la plage de fréquences comprise entre 5,15
et 5,25 GHz afin de réduire les interférences nuisibles potentielles avec les systèmes de satellite
portables utilisant le même canal. Le radar à haute puissance est défini comme étant le principal
utilisateur des bandes 5,25 à 5,35 GHz et 5,65 à 5,85 GHz. Ces stations radar peuvent provoquer des
interférences sur ce périphérique et/ou l'endommager.
Exposure to Radio Frequency Radiation (Canada)
WARNING! Exposure to Radio Frequency Radiation The radiated output power of this device is below
the Industry Canada radio frequency exposure limits. Nevertheless, the device should be used in such
a manner that the potential for human contact is minimized during normal operation.
134
Appendix C Regulatory information
To avoid the possibility of exceeding the Industry Canada radio frequency exposure limits, human
proximity to the antennas should not be less than 20 cm (8 inches).
AVERTISSEMENT! Exposition aux émissions de fréquences radio. La puissance de sortie émise par
ce périphérique est inférieure aux limites fixées par Industrie Canada en matière d’exposition aux
fréquences radio. Néanmoins, les précautions d'utilisation du périphérique doivent être respectées afin
de limiter tout risque de contact avec une personne.
European Regulatory Notice
The telecommunications functionality of this product may be used in the following European countries/
regions:
Austria, Belgium, Bulgaria, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece,
Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Netherlands, Norway,
Poland, Portugal, Romania, Slovak Republic, Slovenia, Spain, Sweden, Switzerland, and United Kingdom.
China CMIIT Wireless Statement
中国无线电发射设备通告
型号核准代码显示在产品本体的铭牌上。
Notice for use in Japan
この機器は技術基準適合証明又は工事設計認証を受けた無線設備を搭載しています。
Notice for use in Russia
Существуют определенные ограничения по использованию беспроводных сетей (стандарта 802.11 b/g)
с рабочей частотой 2,4 ГГц: Данное оборудование может использоваться внутри помещений с
использованием диапазона частот 2400-2483,5 МГц (каналы 1-13). При использовании внутри помещений
максимальная эффективная изотропно–излучаемая мощность (ЭИИМ) должна составлять не более
100мВт.
Mexico statement
Aviso para los usuarios de México
“La operación de este equipo está sujeta a las siguientes dos condiciones: (1) es posible que este equipo
o dispositivo no cause interferencia perjudicial y (2) este equipo o dispositivo debe aceptar cualquier
interferencia, incluyendo la que pueda causar su operación no deseada."
Para saber el modelo de la tarjeta inalámbrica utilizada, revise la etiqueta regulatoria de la impresora.
Taiwan statement
取得審驗證明之低功率射頻器材，非經核准，公司、商號或使用者均不得擅自變更頻率、加大功率或變更
原設計之特性及功能。低功率射頻器材之使用不得影響飛航安全及干擾合法通信；經發現有干擾現象時，
應立即停用，並改善至無干擾時方得繼續使用。前述合法通信，指依電信管理法規定作業之無線電通信。
低功率射頻器材須忍受合法通信或工業、科學及醫療用電波輻射性電機設備之干擾。
Taiwan NCC statement
應避免影響附近雷達系統之操作。
高增益指向性天線只得應用於固定式點對點系統。
European Regulatory Notice
135
Thailand Wireless Statement
This radio communication equipment has the electromagnetic field strength in compliance with the
Safety Standard for the Use of Radio Communication Equipment on Human Health announced by the
National Telecommunications Commission.
Vietnam Telecom wireless marking for ICTQC Type approved products
136 Appendix C Regulatory information
Index
Symbols/Numerics
550-sheet paper trays
part numbers 24
550-sheet trays
jams 71
A
accessories
ordering 23
overview 23
part numbers 24
acoustic specifications 10
AirPrint 48, 50
alternative letterhead mode 11
Android devices
printing from 48, 50
anticounterfeit supplies 102, 113
applications
access, control panel 4
B
batteries included 120, 121
bin, output
locating 2
browser requirements
HP Embedded Web Server 53
C
calibrate
colors 86
cartridge
replacing 31
cartridge policy 26
cartridge protection 26, 29
cartridges
non-HP 102, 113
order numbers 32
recycling 120, 121
warranty 102, 112
ce marking 128
checklist
wireless connectivity 98
cleaning
paper path 83
color options
changing, Windows 86
color theme
changing, Windows 86
colors
calibrate 86
control panel
accessing applications 4
help 64
locating 2
locating features 4
counterfeit supplies 102, 113
customer support
online 64, 102, 119
D
deleting
stored jobs 44, 48
dial, control panel
locating 4
dimensions, printer 8
disposal, end-of-life 120, 121
double-sided printing
Mac 42
Windows 39
drivers, supported 7
duplex printing
Mac 42
duplex printing (double-sided)
settings (Windows) 39
Windows 39
duplexer
jams 71
duplexing
manually (Mac) 42
manually (Windows) 39
Dynamic Security Enabled
Printers 23, 60, 113
E
EconoMode setting 59, 83
economy settings 59
electrical specifications 10
electronic hardware
recycling 120, 122
Embedded Web Server (EWS)
assigning passwords 58
features 53
end-of-life disposal 120, 121
envelopes
loading 20
orientation 20
environmental stewardship
program 120
Eurasian conformity 128, 132
F
FCC regulations 128
Finnish laser safety
statement 128, 130
firmware
updating 61
fraud Web site 102, 113
fuser
jams 81
G
genuine HP cartridges 26
H
hardware recycling, Brazil 120,
122
help, control panel 64
HP Customer Care 64, 102, 119
HP Embedded Web Server
menus 53
settings 53
HP Embedded Web Server (EWS)
features 53
HP EWS, using 53
HP fraud Web site 102, 113
HP Printer Home Page, using 53
HP Smart
applications 52
cloud printing 39
enabling 52
HP Web Jetadmin 60
I
image quality
check toner-cartridge
status 83, 84
image quality issues
examples and solutions 82
interface ports
locating 3
Index
137
IP network settings
configure 55
J
jams
550-sheet trays 71
duplexer 71
fuser 81
locations 71
output bin 71, 79
rear door 79
Tray 1 71, 73
Tray 2 71, 76
Japanese VCCI statement 128,
129
Jetadmin, HP Web 60
jobs, stored
creating (Windows) 44
deleting 44, 48
Mac settings 44
printing 44
K
Korean EMC statement 128
L
laser safety statements 128, 130
license, software 102, 114
loading
paper in Tray 1 11
paper in Tray 2 14
paper in Tray 3 17
local area network (LAN)
locating 3
M
Mac driver settings
Job Storage 44
managing the printer
overview 52
manual duplex
Mac 42
Windows 39
material restrictions 120, 121
Material Safety Data Sheet
(MSDS) 120, 125
memory
included 6
memory chip (toner)
locating 31
memory chip, toner cartridge
description 102, 114
menus
HP Embedded Web Server 53
mercury-free product 120, 121
mobile printing
Android devices 48, 50
mobile printing, software
supported 8
multiple pages per sheet
printing (Mac) 42
printing (Windows) 39
N
network settings 55
networks
HP Web Jetadmin 60
supported 6
non-HP supplies 102, 113
O
on/off button
locating 2
online help, control panel 64
online support 64, 102, 119
operating systems, supported 7
ordering
supplies and accessories 23
output bin
clear jams 71, 79
locating 2
P
pages per minute 6
pages per sheet
selecting (Mac) 42
selecting (Windows) 39
paper
jams 71
loading Tray 1 11
loading Tray 2 14
loading Tray 3 17
selecting 83, 86
Tray 1 orientation 11, 13
Tray 2 orientation 16
Tray 3 orientation 19
paper jams
550-sheet trays 71
duplexer 71
fuser 81
locations 71
output bin 71, 79
rear door 79
Tray 1 71, 73
Tray 2 71, 76
paper pickup problems
solving 67, 69
paper trays
overview 11
part numbers 24
paper type
selecting (Windows) 39
paper types
selecting (Mac) 42
paper, ordering 23
part numbers
accessories 24
replacement parts 25
supplies 24
toner cartridges 24
parts
overview 23
ports
locating 3
potential shock hazard 2
power
consumption 10
power connection
locating 3
power switch
locating 2
print drivers, supported 7
print media
loading in Tray 1 11
print on both sides
Mac 42
manually, Windows 39
Windows 39
printer
overview 1
printing
from USB flash drives 50
overview 39
stored jobs 44
printing on both sides
settings (Windows) 39
private printing 44
product number
location 3
protect cartridges 26, 29
R
rear door
clear jams 79
locating 3
recycling 120, 121
electronic hardware 120, 122
replacement parts
part numbers 25
138
Index
replacing
toner cartridges 31
S
safety statements 128, 130
security features 58
serial number
locating 3
shut down after delay
setting 59
sleep delay
setting 59
software
software license
agreement 102, 114
specifications
electrical and acoustic 10
storage, job
Mac settings 44
store print jobs 44
stored jobs
creating (Mac) 44
creating (Windows) 44
deleting 44, 48
printing 44
storing jobs
with Windows 44
supplies
counterfeit 102, 113
low threshold settings 65
non-HP 102, 113
ordering 23
overview 23
part numbers 24
recycling 120, 121
replacing toner cartridges 31
using when low 65
support
online 64, 102, 119
supported operating systems 7
system requirements
HP Embedded Web Server 53
T
Taiwan EMI statement 128
technical support
online 64, 102, 119
toner cartridge
low threshold settings 65
using when low 65
toner cartridges
components 31
memory chips 102, 114
non-HP 102, 113
order numbers 32
part numbers 24
recycling 120, 121
replacing 31
See
toner cartridges
warranty 102, 112
Tray 1
jams 71, 73
loading envelopes 20
paper orientation 11, 13
Tray 2
jams 71, 76
loading 14
paper orientation 16
Tray 3
loading 17
paper orientation 19
trays
capacity 6
included 6
locating 2
troubleshooting
check toner-cartridge
status 83, 84
color quality 86
jams 71
network problems 96
overview 64
paper feed problems 67
print quality 83
wired network 96
wireless network 98
two-sided printing
settings (Windows) 39
U
USB flash drives
printing from 50
W
walk-up USB printing 50
warranty
customer self repair 102, 118
license 102, 114
product 102
toner cartridges 102, 112
waste disposal 120, 122
web browser requirements
HP Embedded Web Server 53
Web sites
customer support 64, 102, 119
fraud reports 102, 113
Material Safety Data Sheet
(MSDS) 120, 125
websites
HP Web Jetadmin,
downloading 60
weight, printer 8
Wi-Fi Direct Print 8
Wi-Fi Direct Printing 48
wireless network
troubleshooting 98
wireless network
interference 98, 100
Index 139
