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en Troubleshooting
44
Fault Cause and troubleshooting
All other error codes. Malfunction
1. Switch the appliance off and then on again.
2. If the message appears again, disconnect the appli-
ance from the power supply for at least 30 seconds
by pulling out the plug or by switching off the relev-
ant circuit breaker in the fuse box.
a If the fault was a one-off, the message disappears.
3. If the message appears again, call the after-sales
service. Please specify the exact error message
when calling.
→"Customer Service", Page53
The appliance is not
working.
The mains plug of the power cord is not plugged in.
▶ Connect the appliance to the power supply.
The circuit breaker in the fuse box has tripped.
▶ Check the circuit breaker in the fuse box.
There has been a power cut.
▶ Check whether the lighting in your kitchen or other
appliances are working.
The programme does
not start.
You have not pressedStart / Reload.
▶ Press Start / Reload.
Door is not closed.
▶ Close the door.
Childproof lock is activated.
▶ Deactivate childproof lock.
→"Deactivating the childproof lock", Page32
Finish in is activated.
▶ Check whether Finish in is activated.
→"Buttons", Page23
Laundry is caught in the door.
▶ Remove any trapped laundry.
The detergent drawer has not been pushed in fully.
▶ Push in the detergent drawer until the symbol goes
out.
The pump for the intelligent dosing system is blocked.
1. Switch off the appliance.
2. Clean the pump unit.
→"Cleaning the detergent drawer", Page36
3. Switch the appliance on.
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