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en Customer service
22
Notes
■ If “ appears on the display, press and hold the
button for the relevant cooking zone in order to read
the fault code.
■ If the fault code is not listed in the table, disconnect
the hob from the mains power supply and wait
30 seconds before reconnecting it. If this code is
displayed again, contact the technical after-sales
service and specify which fault code has appeared.
■ If a fault occurs, the appliance will not switch to
standby mode.
4Customer service
Cus t omer ser vi ce
Our after-sales service is there for you if your appliance
needs to be repaired. We will always find an
appropriate solution, also in order to avoid after-sales
personnel having to make unnecessary visits.
E number and FD number
Please quote the E number (product number) and the
FD number (production number) of your appliance
when contacting the after-sales service.
The rating plate bearing these numbers can be found:
■ On the appliance certificate.
■ On the lower section of the hob.
The E-number can also be found on the glass surface
of the hob. You can check the customer index (KI) and
FD number by going to the basic settings. Look up
section~ "Basic settings" for this.
Please note that a visit from an after-sales service
engineer is not free of charge in the event of misuse of
the appliance, even during the warranty period.
Please find the contact data of all countries in the
enclosed customer service list.
To book an engineer visit and product advice
Rely on the professionalism of the manufacturer. You
can therefore be sure that the repair is carried out by
trained service technicians who carry original spare
parts for your appliances.
GB 0344 892 8979
Calls charged at local or mobile rate.
IE 01450 2655
0.03 € per minute at peak. Off peak 0.0088 €
per minute.
Test dishes en
23
ETest dishes
Tes t di s hes
This table has been produced for test institutes to
facilitate the testing of our appliances.
The data in the table refers to our Schulte-Ufer
cookware accessories (4 piece cookware set for the
HEZ 390042 induction hob) with the following
measurements:
■ Saucepan Ø 16 cm, 1.2 l for hotplates of Ø 14.5 cm
■ Pot Ø 16 cm, 1.7 l for hotplates of Ø 14.5 cm
■ Pot Ø 22 cm, 4.2 l for hotplates of Ø 18 cm
■ Frying pan Ø 24 cm, for hotplates of Ø 18 cm
Preheating Cooking
Test dishes Cookware
Heat set-
ting
Cooking time
(min:sec)
Lid Heat setting Lid
Melting chocolate
Chocolate coating (e.g. Dr. Oetker brand, dark chocolate 55% cocoa,
150 g)
Saucepan,
16 cm
diameter
- - - 1. No
Heating and keeping lentil stew warm
Lentil stew*
Initial temperature 20 °C
Amount: 450 g
Cooking
pot, 16 cm
diameter
9
1:30
(without stir-
ring)
Yes 1. Yes
Amount: 800 g
Saucepan,
22 cm
diameter
9
2:30
(without stir-
ring)
Yes 1. Yes
Lentil stew from a tin
E.g lentils with Erasco sausages.
Initial temperature 20 °C
Amount: 500 g
Cooking
pot, 16 cm
diameter
9
Approx. 1:30
(stir after
approx.
1 minute)
Yes 1. Yes
Amount: 1 kg
Saucepan,
22 cm
diameter
9
Approx. 2:30
(stir after
approx.
1 minute)
Yes 1. Yes
Preparing Béchamel sauce
Temperature of the milk: 7 ºC
Ingredients: 40 g butter, 40 g flour, 0.5 l milk (3.5% fat content) and a
pinch of salt
1. Melt the butter, stir in the flour and salt, and heat up the mixture. Saucepan,
16 cm
diameter
2 Approx. 6:00 No - -
2 Add the milk to the roux and bring to the boil, stirring continu-
ously.
7 Approx. 6:30 No - -
3. Once the Béchamel sauce comes to the boil, leave it on the hot-
plate for a further two minutes, stirring continuously.
- - - 2 No
*Recipe in accordance with DIN 44550
**Recipe in accordance with DIN EN 60350-2
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