USER GUIDE
NZ AU
FRONT LOADER
WASHING MACHINE
WH1160H1 & WH1160HG1 models
3
CONTENTS
Safety and warnings 5
First use 8
Setting a cycle 11
Loading suggestions 14
Wash cycles 15
Cycle settings 17
Cycle options 18
Detergent and softener 20
Wi-Fi connection and Remote Mode 22
Cleaning 24
Drum Clean 26
Cleaning the dispenser drawer 27
Cleaning the pump filters 28
Unlocking the door 29
Troubleshooting 30
Fault codes 35
Manufacturer’s Warranty and Service Guide 37
Registration
To register your product visit our website: fisherpaykel.com/register
4
SAFETY AND WARNINGS
WARNING!
Electric Shock Hazard
Failure to follow this advice may result in
electric shock or death.
• If you are using an extension cord or a portable
electrical outlet device (eg multi-socket outlet
box), ensure that it is positioned so that it does
not come into contact with water or moisture.
5
SAFETY AND WARNINGS
READ AND SAVE THIS GUIDE
WARNING!
Read Safety Guide. Failure to follow all guides and rules could cause personal injury or
property damage. Use this appliance only for the intended purpose as described in the
user guide and installation guide of this appliance. When using this appliance, always
exercise basic safety precautions including the following:
General
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This product has been designed for personal, family or household use. This product is
not designed for any commercial use.
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Do not touch or operate the appliance with wet hands or with bare feet.
z
A damaged power cord must be replaced by a Fisher & Paykel trained and supported
service technician or similarly qualified person in order to avoid a hazard. Do not use
the machine until it has been repaired to avoid a risk of electric shock.
z
Do not operate this appliance if it has been damaged during transport. Contact your
Fisher & Paykel dealer or Fisher & Paykel trained and supported service technician.
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This appliance is not intended for use by persons (including children) with reduced
physical, sensory or mental capabilities, or lack of experience and knowledge,unless
they are supervised or given instructions on how to use the applianceby someone
responsible for their safety.
z
Keep children away from the washing machine while it is in operation.
z
Supervise children to ensure they do not play with the appliance or climb inside
thedrum.
z
Do not swing on or put weight on the door.
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The washing machine should only be used for washing and rinsing of textiles where this
isindicated on the care label.
z
Do not add petrol, dry-cleaning solvents, or other flammable or explosive substances to
the wash water. These substances give off vapours that could ignite or explode.
z
Do not wash articles that have been previously cleaned in, washed in, soaked in,
or spotted with gasoline, dry-cleaning solvents, or other flammable or explosive
substances as they give off vapours that could ignite or explode.
z
The door will be locked from the start of the cycle until the cycle is complete for safety
reasons. It is possible to open the door during the cycle under certain conditions. Never
force the door open.
z
Do not touch the door during a cycle as the door can become hot.
z
When 90°C temperature is selected, the door glass will become hot. Do not touch the
glass part of the door. Keep children away from the washing machine.
z
Do not open the detergent dispenser during the cycle as hot water may come outofit.
z
Read and follow the detergent manufacturer’s instructions carefully. Instructions on
how to use the detergent will be clearly indicated on the pack. Remember to store your
detergents out of the reach of children.
z
Do not wash an electric blanket in your washing machine unless the care label
specifically states it is safe to do so.
z
Do not wash curtains in this washing machine, as sunlight makes them brittle and they
may disintegrate during washing.
z
The only user-removable parts of the washing machine are the inlet hose(s), dispenser
drawer and pump filters. No other parts are designed to be removed by anyone other
than a Fisher&Paykel trained and supported service technician.
6
SAFETY AND WARNINGS
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Do not overload your washing machine beyond its rated capacity.
MODEL CODE MAXIMUM CAPACITY* (KG)
WH1160H1 & WH1160HG1 11kg
*Capacity refers to the maximum dry weight of items the washing machine can wash at any one time
Installation
z
Install the appliance on a solid and level floor surface. Ensure it has at least 12mm
clearance on each side and at the top, and at least 30mm clearance at the rear.
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The appliance must not be installed on any textured floor coverings (eg carpet, rugs).
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This appliance can be installed on a compatible Fisher & Paykel plinth. To ensure
stability, the plinth must be fitted correctly with the appliance. For installation
instructions and compatible plinth models, refer to fisherpaykel.com.
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Do not install or operate this appliance on any other plinth or structure.
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Ensure the installation provides accessibility to the plug or incorporate a switch in the
fixed wiring in accordance with the wiring rules to allow disconnection of the appliance
from the supply after installation.
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For more information refer to the installation guide. To access, go to fisherpaykel.com/
specify and search by appliance type, product name or model.
Water supply requirements:
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Inlet water pressure: Max. 1MPa (145psi), Min. 50kPa (7.3psi)
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Inlet water flow rate: Min. 6litres/minute
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A pressure-reducing valve must be installed if pressure is higher than 1MPa.
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For optimum wash performance check the supply pressure is within the
recommendedrange.
z
New hose sets provided should be used to connect the appliance to the water mains.
Old hose sets should not be re-used.
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We recommend the inlet hose(s) are changed every 5 years. WARNING: Failure to do so
may result in a flood and damage to property.
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The hot water temperature should not exceed 65°C and the cold water temperature
should not exceed35°C. Temperatures above these may cause the appliance to fault or
cause damage to it.
Disposal
z
When disposing of this appliance, it is recommended that the door is removed to
avoidchildren getting trapped inside, and that the electrical cable is cut off close to
thewashing machine.
7
FIRST USE
*Located behind filter cover.
2
3
4
5
1
Features and accessories
1 Detergent/Softener dispenser drawer
2 Washer controls
3 Drum light
4 Door seal
5 Pump filters/Door release tab*
8
FIRST USE
Control panel
1 Menu
Press to access additional features and settings.
2 Touchscreen display
Use to navigate and select cycles, features and settings.
3 Start/Pause button
Press to start or pause a cycle.
4 Control dial
z
Press the dial to turn the display on.
z
Turn the dial to scroll.
z
Press to select or confirm.
z
Press and hold to go back or to turn the display off.
3 42
1
9
FIRST USE
Menu
AUTO DOSE
Adjust the detergent or softener dosage when using AUTO DOSE.
The dosage level will apply across all cycles.
LOCK
Lock the controls to prevent accidental use. The controls can be
locked at any time including while a cycle is running.
When locked, the controls will be unresponsive except to pause
a cycle. Press and hold the screen to unlock.
LIGHT
Turn the drum light ON/OFF.
CLEAN
Run the drum clean cycle regularly to clean your washer. Refer to
‘Drum clean’.
SETTINGS
Adjust the appliance settings to suit your preferences or set up a
Wi-Fi connection. Refer to ‘Wi-Fi connection & Remote mode’.
10
SETTING A CYCLE
2
Press the dial to turn on the display.
4
Adjust the settings as needed or press
OPTIONS to access additional cycle options.
For more information refer to ‘Cycle settings.’
and ‘Cycle options.’
3
Select a wash mode then select a wash cycle.
Place items in the washer. For best results,
wash similar items together and do not
exceed the maximum capacity for the
selected cycle.
1
11
SETTING A CYCLE
Check detergent and fabric softener and add
if needed.
If detergent is set to
AUTO, ensure that liquid
detergent has been added to the auto dose
compartment.
Do not add detergent to the manual
detergent compartment if detergent is set
to
AUTO.
5
6
Press to start the cycle.
12
SETTING A CYCLE
Press to pause the cycle.
Press
ADD ITEM at any time during the wash
phase of the cycle to add or remove an item.
The door will unlock once water level has
reduced, which may take a few minutes.
Press
CANCEL and then CONFIRM.
The door will remain locked if the water level
is too high. You may need to run another
cycle to drain the water.
Pausing a cycle
Adding an item
Cancelling a cycle
13
LOADING SUGGESTIONS
Sorting
z
Sort items according to colour, fabric type, and soil type.
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Wash fine, delicate fabrics separately from thick, heavy fabrics.
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Always separate coloured items from whites, especially when they are new.
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Colour run could be an issue if you wash items at higher temperatures.
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Some soils, like mud and blood, are best washed in cold water.
z
Oily soils (eg some foods and marks on shirt collars) are best washed in warm water.
z
The care label will advise on how items should be washed.
Before you load
z
Check pockets for items that could damage your clothes or get caught in the washer.
z
Close zippers, hooks and eyes, and other fastenings (ie fasten the opening of duvet/
doona covers), and remove loose bra wires. All these can damage both your washer and
your clothes.
z
Place delicate items, such as lingerie, in a mesh laundry bag before placing in the washer.
z
Pre-treat any stains, taking care not to spray pre-treaters on your washer as they can
cause damage to the plastic surfaces.
14
WASH CYCLES
CYCLE DESIGNED FOR
MAX.
LOAD
SIZE
(KG)
WASH
TEMP
(°C)
SPIN
SPEED
(RPM)
MIXED
An everyday cycle for mixed fabrics. Ideal for
items like t-shirts and trousers.
11
30
(Cold-60)
1400
(0-1400)
COTTON¹ A warmer cycle for natural cotton fabrics. 11
40
(Cold-90)
1400
(0-1400)
DELICATE
A gentle cycle for delicate items such as
blouses and dresses.
4
30
(Cold-40)
500
(0-800)
TOWELS
Designed for washing thick and absorbent
items such as towels.
6
40
(Cold-90)
1400
(0-1400)
SHEETS
An optimised wash cycle for bed linen. Ideal for
washing sheets, covers and pillowcases.
6
40
(Cold-90)
1400
(0-1400)
STEAM
REFRESH
Designed to refresh items by reducing creases
and odours. For best results, use this cycle for
one or two items at a time.
2 items n/a n/a
QUICK 15
A very quick wash cycle for freshening up new
or lightly soiled items.
2
30
(Cold-40)
800
(0-1400)
QUICK 30
A quick wash cycle for small loads and lightly
soiled items.
6
40
(Cold-40)
1100
(0-1400)
WOOL³
An extra gentle cycle to care for woollen items.
This cycle meets the Woolmark requirements for
machine washable items.
4
40
(Cold-40)
800
(0-800)
HANDWASH
An extra gentle cycle for very delicate items
such as lace.
1
30
(Cold-40)
500
(0-800)
SILK
An extra gentle cycle designed specifically for
silk items.
1
30
(Cold-40)
500
(0-800)
ACTIVEWEAR
A gentle cycle optimised for activewear. Ideal
for synthetic and elasticated items.
2
30
(Cold-40)
1100
(0-1400)
DENIM An everyday cycle to care for denim fabrics. 3
Cold
(Cold-40)
1400
(0-1400)
HEAVY
A stronger wash cycle for heavily soiled items.
Suitable for more durable fabrics.
8
60
(Cold-90)
1400
(0-1400)
SANITISE
An extra hot cycle designed to eliminate
bacteria. Ideal for sanitising items like towels
and sheets.
11 70
1400
(0-1400)
ALLERGY
A hotter wash with multiple rinses to reduce
allergens. Ideal for people with asthma or
sensitive skin.
11
60
(40-90)
1400
(0-1400)
SPORTS
A stronger wash cycle designed for sportswear.
Suitable for more durable fabrics.
4
40
(Cold-40)
1100
(0-1400)
Your washer has a number of cycles to suit your fabric care needs. Selecting the most
appropriate cycle for each particular load will help ensure you get the best results.
15
WASH CYCLES
CYCLE DESIGNED FOR
MAX.
LOAD
SIZE
(KG)
WASH
TEMP
(°C)
SPIN
SPEED
(RPM)
SYNTHETICS
An everyday cycle for synthetic fabrics. Ideal for
synthetic fabrics and polyester-cotton blends
4
40
(Cold-60)
1100
(0-1100)
BULKY
A gentle cycle for large or bulky items. Ideal for
items like jackets, duvets and quilts.
6
40
(Cold-90)
800
(0-800)
EASY IRON
Designed to minimise creasing in items like
shirts. Wrinkle Free is automatically enabled at
the end of the cycle.
4
30
(Cold-60)
800
(0-800)
SOFT TOYS A gentle cycle for looking after soft toys. 4 toys
40
(Cold-40)
500
(0-800)
SNEAKERS
A gentle cycle for refreshing sneakers and
sports shoes. For best results, use this cycle for
one or two pairs of shoes at a time.
2 pairs
40
(Cold-40)
500
(0-800)
RINSE
A quick cycle for rinsing items. This includes a
spin cycle after rinsing.
11 Cold
1400
(0-1400)
SPIN
A quick cycle to remove excess water
from items.
11 n/a
1400
(500-
1400)
¹COTTON with ECO, 40°C, 1400rpm and MANUAL detergent selected is the recommended water and energy saving
cycle for normally soiled, everyday washing.
²Indicates the default temperature and range available for a cycle. For cycles using
ACTIVEINTELLIGENCE™ sensing
the range is limited. If you require a different temperature select
WASH BY CYCLE.
³Woolmark Wool Care
The wool wash cycle of this machine has been approved by The Woolmark
Company for the washing of machinewashable wool products provided that
the products are washed according to the instructions on the garment label
and those issued by the manufacturer of these washing machines. M1766.
16
CYCLE SETTINGS
TEMP
Select a temperature best suited to the items in the load. Some temperatures are not
available on certain cycles to ensure optimal fabric care.
SPIN
Select a spin speed best suited to the items in the load. Use a lower spin speed for more
delicate items.
DETERGENT
When set to
AUTO, detergent is automatically added during a cycle. Do not add extra
detergent manually. When set to MANUAL, add detergent to the manual dose compartment
before starting a wash. Detergent is not required for Steam Refresh. Refer to ‘Detergent
and softener’.
Adjust the default cycle settings as needed to suit your preferences.
OPTIMISE
Optimise the cycle as required to reduce noise, save time, or save water and energy. Select
from
SPEED, ECO, QUIET and QUIET ECO. Some optimise options are not available on certain
cycles to ensure optimal wash results.
17
CYCLE OPTIONS
SOFTENER
Fabric softener can be used to add softness to your laundry. When activated, softener is
automatically added during a cycle. Not recommended for towels.
SOIL LEVEL
Adjust the soil level to suit your load. The wash time will be adjusted to suit.
PRE WASH
Add a pre wash to remove excess soil and ensure optimal wash results.
Adjust the default cycle settings as needed to suit your preferences.
DELAYED START
Set a time for the cycle to start. Avoid using
DELAYED START for damp, non-colourfast items
as this may cause dye run to occur.
18
CYCLE OPTIONS
SOAK
Add extra time for items to soak. Ideal for helping to lift stubborn stains.
RINSE+
Add an extra rinse to the cycle. Ideal for people with sensitive skin, or for heavily soiled
items.
Accessing options
WRINKLE FREE
After the cycle is complete the load will continue to tumble periodically to help reduce
wrinkles.
WRINKLE FREE will remain active for up to 8 hours or until cancelled. To cancel,
touch the screen or open the door.
Select a cycle option and adjust as needed.
2
1
Select a cycle then press OPTIONS to access.
19
DETERGENT AND SOFTENER
AUTO DOSE
If detergent is set to AUTO, ensure liquid
detergent has been added to the auto dose
detergent compartment.
Add softener to the fabric softener
compartment.
Do not exceed the MAX levels indicated.
Do not add detergent to the manual detergent
compartment if detergent is set to AUTO.
MANUAL DOSE
If detergent is set to MANUAL, add liquid or
powder detergent to the manual dispensing
compartment.
DISPENSER COMPARTMENT CAPACITY
AUTO DOSE LIQUID DETERGENT
1100ml (max) liquid detergent. Suitablefor several washes
depending on load size.
AUTO DOSE FABRIC SOFTENER
540ml (max) fabric softener. Suitablefor several washes
depending on load size.
MANUAL DOSE
LIQUID/POWDER DETERGENT
Liquid or powder detergent for a single wash.
Filling the dispensers
20
DETERGENT AND SOFTENER
Detergent
Only use detergent designed for front loader washing machines. Your washer requires low-
sudsing detergent to prevent oversudsing problems.
The washer has
AUTO DOSE compartments for liquid detergent and fabric softener, and
a MANUAL DOSE compartment for powder or liquid detergent. Ensure that detergent and
softener are filled correctly into their respective compartments.
Do not overfill the detergent compartment. Too much detergent could result in waterand
detergent spilling onto the floor.
Ensure the dispenser is completely closed before starting the cycle. Donotopen it again
until the cycle is complete and the washer has stopped spinning.
Detergent advice
If you notice unpleasant odours in your washer, you may not be using enough detergent for
the soil level in your loads. Run a
DRUM CLEAN cycle then try using a higher detergent dose.
If you find foam leaking from your washer, ensure you are using a low-sudsing or front
loader type detergent.
If using
AUTO DOSE, you may need to reduce or increase the standard dosage. To adjust the
dosage press
Fridge
3.0 °C
Fridge
3.0 °C
Fridge
5.0 °C
to open the menu, then select AUTO DOSE.
When using MANUAL DOSE, check the quantity you are using against the manufacturer’s
recommended dose on the label. You may need to adjust the amount you are using. If
using manual detergent, ensure detergent is set to MANUAL to prevent double dosing and
excessive foam.
Fabric softener
The washer will automatically flush the fabric softener during the rinse part of the cycle.
z
Fabric softener cannot be selected on SNEAKERS, STEAM REFRESH, SILK or the
QUICK 15 cycles.
z
The amount of softener dispensed depends on load size.
Fabric softener advice
z
Clean your dispenser regularly.
z
Clean your washer regularly using the DRUM CLEAN cycle.
z
Complete wash cycles at a wash temperature of 40°C or above at regular intervals
(egevery 5thwash) as washing in cold water increases the chance of waxy build-up
occurring.
Waxy build-up can occur within any washer when fabric softener comes in contact with
detergent. This build-up is not brought about by a fault in the washer. If allowed to build up
in the washer it can result in stains on clothes and an unpleasant smell in your washer.
21
WI-FI CONNECTION AND REMOTE MODE
Your appliance may be connected to your home wireless network and operated remotely
using the app.
Connect your appliance to ensure it stays up to date with the latest software and features.
Getting started
z
Ensure your home Wi-Fi network is turned on.
z
You will be given step-by-step guidance on your mobile device.
z
It may take up to 10 minutes to connect your appliance.
z
For further guidance and troubleshooting, please refer to the app.
On your mobile device:
1 Download the app. Scan the QR code or go to
www.fisherpaykel.com/connect
2 Register and create an account.
3 Add your appliance and set up the Wi-Fi connection.
Connecting to your home Wi-Fi
1
Press
Fridge
3.0 °C
Fridge
3.0 °C
Fridge
5.0 °C
then select SETTINGS.
Select
Wi-Fi: CONNECT then Wi-Fi SETUP, and
follow the instructions onscreen.
2
22
WI-FI CONNECTION AND REMOTE MODE
Enabling Remote Mode
Select
START BY REMOTE.
1
Follow the instructions onscreen
then press .
Remote Mode is now enabled.
2
23
CLEANING
Turn the washer off at the wall before doing any cleaning or maintenance.
Surfaces
Wipe with a damp cloth and mild detergent, then dry with a clean, lint-free cloth.
We do not recommend using the following cleaning products as they may cause damage:
z
Plastic or stainless steel scouring pads
z
Abrasive, solvent, household cleaners
z
Acid or alkaline cleaners
z
Hand washing liquids or soap
z
Stainless steel cleaners or polishes
z
Laundry detergents or disinfectants
Cleaning the drum and the door
z
Use a soft damp cloth to wipe the door, cleaning any water marks or residue off it.
z
Wipe the rubber seal around the door to prevent odours. Remove any items or lint and
wipe out any water.
z
Remove dirt or lint from the drum and wipe it clean. Do not leave metal objects in the
drum as these may rust and cause staining.
z
Leave the door open when not in use to prevent odours. Keep children and pets away
from the washer so they cannot become trapped inside it.
Cleaning the hose(s)
Each hose contains a filter to stop contaminants in the water from entering your washer.
Occasionally, disconnect the hoses where they connect to the taps and wash out any dirt
build-up.
Moving your washer
z
Remove the dispenser drawer and empty out any detergent or softener. Refer to
‘Cleaning the dispenser drawer.’
z
Clean the pump filter and ensure any water in the washer is drained. Refer to ‘Cleaning
the pump filter’.
24
CLEANING
Saving water, energy and the environment
Water efficient washing machines will save you money, but it is also worth thinking about
energy use, recycling water and the environment. Some options to consider are:
z
Turn off the taps when not in use.
z
Select cooler wash temperatures.
z
Wash full loads rather than several smaller loads.
z
Use the ECO wash function (where available).
z
Follow instructions on the detergent packet or bottle – do not overdose.
z
Use concentrated detergent – it costs less per wash.
z
Consider re-using the washing machine’s grey water on the garden or for flushing your
toilet – more information can be found on government websites promoting energy and
water saving.
Products that might damage your washer
z
Concentrated bleaches, laundry pre-soakers/sanitisers, stain removers and hydrocarbon
solvents (eg petrol and paint thinners) can cause damage to the surfaces eg control
panel, and components of your washer.
z
Be careful when washing items stained with solvents as they are flammable. DO NOT put
them in your dryer.
z
Use of dyes in your washer may cause staining of the plastic components. The dye will
not damage the washer but we suggest you thoroughly clean your washer afterwards.
We do not recommend the use of dye strippers in your washer.
z
Nappy sanitisers and bleach are very corrosive to metal surfaces. DO NOT tip the
contents of a nappy bucket into your washer. Rinse and wring items out thoroughly
before placing them in the washer.
25
DRUM CLEAN
Run the drum clean cycle regularly to clean your washer.
z
Ensure the drum is empty.
z
Add washing machine cleaner directly into the washer drum.
z
Follow the manufacturer’s instructions for recommended dosage.
Setting Drum Clean
Press
Fridge
3.0 °C
Fridge
3.0 °C
Fridge
5.0 °C
then select CLEAN.
1
Follow the instructions onscreen
then press .
2
26
CLEANING THE DISPENSER DRAWER
To remove the dispenser drawer from the
washer, pull it open, push down on the tab
to the left of the MANUAL DOSE compartment
and pull it out from the washer.
1
2
To empty the dispenser drawer, turn the
dispenser drawer upside down in the sink
and allow the leftover laundry liquid from the
AUTO DOSE compartments to drain.
3
Toclean the dispenser drawer, fill the
compartments with warm water and shake
lightly to clear residue. Drain all water from
the compartments before refitting the
dispenser drawer to thewasher.
Check and clean the dispenser drawer regularly to remove build-up. Turn the washer off at
the wall before cleaning these parts.
27
CLEANING THE PUMP FILTERS
Unhook the outlet hose and pull it out
(approximately 150mm). Remove the plug
and allow any water to drain into a shallow
dish (approximately 250ml).
After draining, replace the plug and refit the
hose back into the housing.
Push the centre of the filter cover to open.
2
1
Refit the filters and turn clockwise to secure.
The handles should be in the vertical position.
Do not use excessive force to tighten.
Turn the filters anti-clockwise to remove.
Clean and rinse each filter. Check and clear
the cavity behind each filter. Check the
impeller behind each filter moves freely and
remove any obstructions.
3
4
Check and clean the pump filters regularly to maintain optimum performance. Some water
may leak from the filters when they are removed. Turn the washer off at the wall before
cleaning these parts.
Ensure each filter is placed back into the correct slot and that both filters are correctly in
place before running another cycle.
28
UNLOCKING THE DOOR
When power is restored, the wash cycle will resume. If the cycle doesn’t resume
automatically, press .
Use the door release tab to unlock the washer door during a power failure. The door release
tab is located behind the filter cover.
Do not attempt this if the water level inthewasher is above the bottom of thedoor.
Push the centre of the filter cover to open.
Pull the tab down to release the door.
1
2
29
TROUBLESHOOTING
PROBLEM POSSIBLE CAUSES WHAT TO DO
Display will not
turn on
No power. Ensure the dryer is plugged in and the
power supply is turned on at the wall.
Display not
responding
Washer needs to be reset. Press the dial to turn the washer off.
Wait a few seconds, then press the dial
again to turn the washer back on. If the
problem persists, try turning the washer
off and on again at the wall. The display
may take a few seconds to load.
Software update may be
required.
If the washer is connected to Wi-Fi,
check if any updates are available.
Washer will
not start
The controls are locked.
Press and hold the screen to unlock
the controls.
Washer door not
closed properly.
Open and reclose door.
The washer has detected afault. Check if a code is being displayed
onthe control panel. Refer to
‘Fault codes’.
Hot and cold taps not
turnedon.
Check that both hot and cold taps
are turned on (if using cold inlet only
ensure inlet valve cap is installed on
the hot valve on the washer).
Hot and cold taps not
connected to the corresponding
valve on the washer.
Check the cold tap is connected to the
cold valve on the washer and the hot
tap is connected to the hot valve.
Blocked hose filters. Check the tap end of the inlet hose(s)
for blockages.
Inlet hose(s) leaking, twisted
ordamaged.
Check the inlet hose(s) for leaks or
damage. Check that the inlet hose(s)
are not twisted.
Faulty water supply. Check tap(s) that aren’t connected
to the washer are working.
DELAYED START is set. Refer to ‘Cycle options’.
Washer stops
working
mid cycle
The washer has detected afault. Refer to ‘User warnings’ or ‘Fault codes’.
Power or water failure. Check the power and/or water is
working correctly.
Washer has been paused.
Press
to continue.
Oversudsing. Washer is waiting for suds to dissolve
before continuing the cycle.
Washer drains
while filling
Drain hose too low. Ensure the height of the drain hose is
atleast 600mm from the floor level.
Refer to your installation guide.
Drain hose sitting in water. Clear the drain.
30
TROUBLESHOOTING
PROBLEM POSSIBLE CAUSES WHAT TO DO
Washer is
not draining
Drain hose blocked. Clear the drain hose.
Pump filter blocked. Clear the pump filter. Refer to ‘Cleaning
the pump filters’.
Drain hose higher than
1000mm above floor level.
Lower the level of the drain hose,
refer to your installation guide.
Filling
continuously
Drain hose not connected to
standpipe, tub or spigot.
Connect drain hose correctly. Refer to
your installation guide.
Washer is siphoning. Ensure standpipe or tub is at least 600mm
from the floor level.
Poor rinsing Incorrect detergent used. Use low sudsing, front loader
detergent only.
Too much detergent used. Ensure the correct dose of detergent is
used for the load size and soil level. Refer
to ‘Detergent and softener’.
Not spinning
properly
Load has gone out
of balance.
Redistribute the load and remove items if
necessary. Close the door and press
to
spin again. If issue occurs again, stop the
cycle, select SPIN (adjust the spin speed if
required) and press .
Suds build up. Check the amount of detergent used, and
reduce if necessary.
Too many
soap suds
Incorrect type of
detergentused.
Use low sudsing, front loader detergent
only. Refer to ‘Detergent and softener’.
Too much detergent used. Ensure you use the correct dose of
detergent for the load size and soil level.
Refer to ‘Detergent and softener’.
Adjust the amount of detergent used
for
AUTO DOSE. Refer to ‘Detergent
and softener.’
Inlet water pressure/
flowrate too low.
Ensure correct inlet water pressure and
flow rate as per the installation guide.
Small puddle
of water
from under
the washer
Inlet hose(s) or drain
hose leaking.
Check inlet hose(s) and the drain hose are
correctly attached and not damaged.
Lots of suds. Suds may have leaked and then dissolved.
Dispenser compartments
blocked.
Refer to ‘Cleaning the dispenser drawer’.
Dispenser drawer not
fullyclosed.
Close dispenser drawer fully and ensure
itremains closed during the cycle.
Damage to door seal. Check seal inside door for damage.
If it sustains any damage it will need
to be replaced.
31
TROUBLESHOOTING
PROBLEM POSSIBLE CAUSES WHAT TO DO
Cycle time
longer than
usual /
inaccurate
adjustment of
time remaining
during cycle
Cycle time is approximate. Cycle time is influenced by a number of
factors. Refer to ‘Wash cycles’.
Low water pressure or
flowrate.
Ensure that inlet hose filters are
notblocked.
Out of balance or
oversudsing.
Recovery from out of balance or
oversudsing will extend cycle time.
Refer to ‘Cleaning’.
Washing a large load. Be aware that it will take longer
forthewasher to fill.
Selecting various options. Be aware that some options will extend
cycle time.
Detergent or
fabric softener
remaining in
dispenser at the
end of the cycle
Dispenser drawer not
properly closed or was
opened part way through
the cycle.
Ensure the dispenser drawer is fully closed
at the start of the cycle and remains
closed throughout the cycle.
Dirty or blocked dispenser. Clean the dispenser drawer. Refer to
‘Cleaning the dispenser drawer’.
Liquid sitting at the
MAX
level at the end of the
cycle indicates a blockage.
Clean the fabric softener dispenser
compartment. Refer to ‘Cleaning the
dispenser drawer’.
Dispenser over loaded
with detergent.
Clean out remaining detergent. Refer to
‘Cleaning the dispenser drawer’.
Composition of the
powder detergent makes it
difficultto dispense.
Dissolve detergent with water to aid
with dispensing.
Washing very
wet at the end
of the cycle
Cycle selected
not appropriate.
Particularly short or delicate cycles have
shorter spins which can result in wetter
laundry at the end of the cycle.
Incorrect spin speed for
load selected.
Select a faster spin speed.
An out of balance load
hasoccurred.
The washer compensates for the out of
balance by using a lower spin speed, to
reduce noise and potential damage to
the product.
Vibrating Transit bolts left in place. Ensure transit bolts are removed prior
touse of the washer. Refer to your
installation guide.
Washer may not be level. Ensure washer is installed on an
appropriate surface and levelled correctly.
Refer to your installation guide.
Load is out of balance. Wash an average-sized load rather than a
smaller load or a single item. Washingone
item at a time is not recommended as it is
difficult for the washer to balance a single
item duringspin.
32
TROUBLESHOOTING
PROBLEM POSSIBLE CAUSES WHAT TO DO
Creasing Washer overloaded. Do not overload the washer.
Incorrect cycle for
loadtype.
Use the
EASY IRON, HANDWASH or
STEAM REFRESH cycle for creasable items.
Spin speed too fast. Select a slower spin speed.
Wet clothes left
in washer or
laundry basket.
Laundry left sitting wet is more likely to
crease. If not immediately removing clothes
from washer at end of cycle, select the
WRINKLE FREE option. Do not leave wet
washing sitting in a washing basket.
Wash temperature too
hot for load type.
Select a lower wash temperature. Check items
care label for correct care.
Check the hot and cold taps are connected
to the correct valves. Refer to your
installation guide.
Items not
sorted correctly.
Sort load so that items of similar weight are
washed together.
Poor soil
removal
Incorrect wash
cycle selected.
Select a wash cycle that is appropriate for the
amount of dirt. Refer to ‘Wash cycles’.
Insufficient detergent. Ensure the correct dose of detergent isused
for the load size and soil level. Refer to
‘Detergent and softener’.
Washer overloaded. Ensure the washer is not overloaded interms
of its capacity or the cycle selected. Refer
to ‘Loading’.
Items require a longer
wash time.
Select a higher
SOIL LEVEL or the
PRE WASH option.
Load was
particularly dirty.
Select
PRE WASH option for particularly dirty
loads. Refer to ‘Cycle options’.
Items not sorted
correctly.
Wash heavily and lightly soiled
items seperately.
Washer dirty from
previouswash.
After washing particularly dirty clothing, we
recommend running a
RINSE cycle once the
load has been removed. This washes away
any remnants of dirt that could affect future
wash performance.
Incorrect wash
temperature selected
in relation to the type
of soil.
Select a temperature suitable for the type
of soil, eg warm for greasy soils, cold for
muddy soils. Increasing the temperature
generally improves soil removal and overall
wash performance.
Ensure items can be washed at the
increased temperature.
33
TROUBLESHOOTING
PROBLEM POSSIBLE CAUSES WHAT TO DO
Dye transfer Coloured items not washed
separately from white/
lightcoloured items.
Remember to separate whites
andcolours.
New or non-colourfast items
not washed separately.
Wash non-colourfast items separately
and select
COLD wash temperature.
Wet items have been left sitting
for too long.
Remove items from washer as soon as
the cycle is finished, or if items are not
to be removed immediately from the
washer, select
WRINKLE FREE.
Wash temperature. Consider the wash temperature you
select for your coloured items. Lower
the temperature if you are concerned.
Black or grey
marks on
clothes
Incorrect amount of detergent. Ensure the correct dose of
detergent is used for the load size
and soil level. Refer to ‘Detergent
and softener’.
Washer needs to be cleaned. Empty the washer and complete
a
DRUM CLEANcycle. Refer to
‘Drum clean’.
Tangling Items not sorted correctly. Separate larger items from
smalleritems.
Washer loaded incorrectly. Load items loosely and individually
into the washer, ie not folded.
Incorrect cycle for load
type selected.
Use the
EASY IRON or STEAM REFRESH
cycle for items that crease easily.
Overloaded in terms of its
capacity or the cycle selected.
Refer to wash cycles for recommended
maximum load size.
Delicate items. Wash pantyhose, bras, and any
otherdelicate items prone to tangling,
in a mesh laundry bag.
Washer smells Not using enough detergent for
the soil level in your loads.
Run a
DRUM CLEAN cycle.
Buy a better quality detergent or use a
higher dose.
Different detergents have different
cleaning chemicals, consider alternating
detergents to help remove odour.
Wet patches on
clothes/items
Clothes are slightly damp from
the steam.
It is normal for items to be damp after
using the
STEAM REFRESH cycle. This
helps to remove the wrinkles. Remove the
items from the washer immediately at the
end of the cycle and hang up to dry.
34
FAULT CODES
How do I know if there is a problem?
Your washer will beep and an alert will show in the display.
What to do
First try to fix the issue and clear the alert according to the instructions onscreen or the
steps in the following table.
If the problem persists
1 Note down the fault code.
2 Contact Customer Care or a Fisher & Paykel trained and supported service technician.
Refer to the Service and Warranty booklet for contact details.
‘E’ fault codes
You may be able to clear the fault by resetting the washer. Follow the steps below:
1 Press the dial to turn the washer off.
2 Wait a few seconds, then press the dial again to turn the washer back on.
If the fault code has disappeared, the fault has been reset and you can continue to use
your washer.
ALERT WHAT TO DO
LOCKED
Press and hold the screen to unlock the controls.
CLOSE DOOR
Ensure the door is firmly shut, then press toresume cycle.
Try opening and closing the door again.
Reposition the load, ensuring items are not in the way of the door.
DRUM CLEAN
Clean the drum. Go to the menu and select DRUM CLEAN. Add washing
machine cleaner directly into the drum and press
. The reminder will
display after every cycle, until the cycle is performed.
OUT OF
BALANCE
Redistribute items in the drum before resuming.
If the warning persists, stop the cycle and adjust
SPIN to a lower speed
before resuming.
If the problem persists, check that the washer is correctly levelled.
OVERSUDSING
Wait for the suds to dissipate. The cycle will resume when the suds
have reduced. When oversudsing occurs you may notice a reduction
inperformance.
Check you are using a detergent suitable for front loaders.
Check you are not overdosing the detergent.
Check the drain hose height does not exceed 1000mm.
35
FAULT CODES
ALERT WHAT TO DO
DOOR LOCKED
The temperature in the drum is over 60°C therefore it is not safe toopen the
door. Wait until the temperature drops below60°C.
Check the water level in the drum. If the level is above the bottom
ofthedoor seal, the door cannot be opened. Use
ADD ITEM if you wish to
add or remove items.
If the drum is still moving, wait for it to stop before attempting toopen
the door.
REMOTE MODE is enabled, refer to ‘Wi-Fi connection and Remote mode’
AUTO
DETERGENT
LOW
Refill AUTO DOSE DETERGENT compartment or switch to MANUAL.
Takecareto not fill beyond the
MAX mark.
AUTO
SOFTENER LOW
Refill AUTO DOSE SOFTENER compartment. Take care to not fill beyond
the
MAXmark.
FILTER
BLOCKED
The pump filter is blocked and needs to be cleaned.
Refer to ‘Cleaning the pump filters’.
HIGH TEMP
Door may remain locked due to high temperature in drum.
Wait for temp to reduce then try again.
WATER LEVEL
Water level is too high. If this occurs, disconnect power and water
andcontact Fisher&Paykel Customer Care.
NO WATER
Check taps have been properly connected and are turned on.
ADD ITEM
Wait for the door to unlock. The washer may need to lower its water level
and/or wait for a safer drum temperature before unlocking.
36
MANUFACTURER’S WARRANTY AND SERVICE GUIDE
To access your Warranty and Service Guide
Scan the QR code with your smartphone to access your warranty
and book a service, or view online at https://www.fisherpaykel.com/
nz/help-and-support/warranty-information
This product has been designed for use in a domestic (residential) environment. This
product is not designed for any commercial use. Any commercial use by the customer will
affect this product’s Manufacturer’s Warranty.
To access your Warranty and Service Guide
Scan the QR code with your smartphone to access your warranty
and book a service, refer to your separate warranty and service book
or view online at https://www.fisherpaykel.com/au/help-and-support/
warranty-information
NZ
AU
Complete and keep for safe reference:
Model
Serial No.
Purchase Date
Purchaser
Dealer
Suburb
Tow n
Country
412A 07.2
FISHERPAYKEL.COM
412A 07.2
FISHERPAYKEL.COM
© Fisher & Paykel Appliances 2023. All rights reserved.
The models shown in this guide may not be available in all markets
and are subject to change at any time.
The product specifications in this guide apply to the specific products and
models described at the date of issue. Under our policy of continuous product
improvement, these specifications may change at any time.
For current details about model and specification availability in your country,
please go to our website or contact your local Fisher&Paykel dealer.
