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5 - S TA G E A I R PUR IFIER
ZERO 360
9
Other Guidelines
Trouble Shooting
Q The product fails to connect to the wireless
Wi-Fi router and continues to flash.
A1 Please check the Wi-Fi router password.
Check if there are any changes to the router
configurations.
(make sure the router is on a 2.4Ghz
bandwidth)
A2 Please press the Wi-Fi button for 3-5 seconds
to confirm whether the product is in pairing
mode (upon entering pairing mode, it might
take some time for the Wi-Fi SSID to be
displayed, depending on your radio wave
environment).
A3 Please check if you have chosen the correct
product during the product selection process.
Different products may share the same
design. Model names can be found on product
labels and in product manuals.
A4
The product supports the configuration of
a common personal wireless Wi-Fi router.
Advanced configurations are not supported.
(for example: requires static IP allocation
of products, Disable DHCP router setting,
Enterprise security access, Other security, etc.)
Q
The remote control on the APP does not
work during use of the product.
A1
Please check with the product’s Wi-Fi LED
status to see if the product is properly
connected to the wireless Wi-Fi router. If the
Wi-Fi LED light is flashing or not on, then the
unit has lost connection.
A2
Check if your Wi-Fi router has a stable
connection and is working with other
devices.
A3
Poor internet connections or network
errors can occur occasionally due to delays
caused by mobile carriers or Internet
service providers (ISPs). Please wait and
then try again.
A4
If the Wi-Fi router was relocated during use,
the connection might have been lost
because of a poor Wi-Fi router signal.
Please check the network connection
status of the product.
1. Only 2.4Ghz connections are supported
between the product and wired/wireless
Wi-Fi router (5Ghz connections are not
supported).
2. If experiencing difficulties connecting
to Wi-Fi on Android, go to "Advanced
Network" and disable the "Smart Network
Switch" or "Switch to Mobile Data" before
you try connecting your product again
(once connected, you may re-enable this
function).
3. Certain models may limit some APP
functions.
4. Winix Smart APP’s design and
specifications, along with its features, are
subject to change without notice as part of
WINIX’s quality improvement efforts.
• Please contact WINIX Customer Service if you
still encounter problems in registering your
product at 1300 465 324.
• The Winix Smart APP may have permission
requests to access your phone location and
media when it is first launched. Depending on
whether you provide permission, services may
be unavailable or limited.
• Depending on your product model, the
firmware of the APP and product may
be updated as part of WINIX’s quality
improvement efforts.
• The Winix Smart Service performs regular/
temporary server checks as part of WINIX’s
quality improvement efforts.
• Google Home and Amazon Alexa setup guides
are available in the Winix Smart App.
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