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8
CRANE CUSTOMER CARE
CALL US: 888-599-0992 (Mon-Fri 9:00am – 4:00pm CST)
EMAIL US: customer-service@crane-usa.com
LIVE CHAT: available at www.crane-usa.com
TROUBLESHOOTING
DO NOT attempt to repair the motor yourself.
If the humidifier continues to not operate, please contact Crane Customer Care.
Problem
Solution
Humidifier does not
operate
Make sure the power cable is plugged into the outlet
and humidifier base correctly.
The power light is on, but
there is no mist
Make sure there is water in the tank
Too much water in the base. Empty base and let tank
refill the base properly.
If there is a strange odor
Clean the Water Tank with the water and vinegar
solution and rinse with clean water.
Leave the empty Water Tank open for 12 hours
(without the Water Tank Cap attached) in a cool
place.
The mist output volume is
low
Clean the nebulizer as described in the weekly
maintenance.
Too much water in the base. Empty base and let tank
refill the base properly.
White dust appears and
settles outside the
humidifier
Area tap water may have too many minerals.
Change to filtered or distilled water.
NOTE: Spare Parts can also be purchased online at www.crane-usa.com