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16 49-2001129 Rev. 2
Metal Marks and Scratches
1. Be careful not to slide pots and pans across your
cooktop. It will leave metal markings on the cooktop
surface.
These marks are removable using a ceramic cooktop
cleaner with a non-scratch cleaning pad for ceramic
cooktops.
2. If pots with a thin overlay of aluminum or copper
are allowed to boil dry, the overlay may leave black
discoloration on the cooktop.
This should be removed immediately before heating
again or the discoloration may be permanent.
NOTE: Carefully check the bottom of pans for roughness
that would scratch the cooktop.
3. Be careful not to place aluminum baking sheets or
aluminum frozen entrée containers on a hot cooktop
surface. It will leave shiny dots or markings on the
cooktop surface. These markings are permanent and
cannot be cleaned off.
Damage from Sugary Spills and Melted Plastic
Special care should be taken when removing hot substances to avoid permanent damage of the glass surface.
Sugary spillovers (such as jellies, fudge, candy, syrups) or melted plastics can cause pitting of the surface of your
cooktop (not covered by the warranty) unless the spill is removed while still hot. Special care should be taken when
removing hot substances.
Be sure to use a new, sharp razor scraper.
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1. Turn off all surface units. Remove hot pans.
2. Wearing an oven mitt:
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the spill to a cool area on the cooktop.
b. Remove the spill with paper towels.
3. Any remaining spillover should be left until the surface
of the cooktop has cooled.
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residue has been completely removed.
NOTE: If pitting or indentation in the glass surface has
already occurred, the cooktop glass will have to be
replaced. In this case, service will be necessary.
Cleaning the Glass Cooktop (Cont.)
Troubleshooting Tips ... Before you schedule service
Save time and money! Review the charts on the following pages first and you may not need to schedule service. If an
error occurs in the control operation, a fault code will flash in the display. Record the error code and schedule service.
Check out self-help videos and FAQ at cafeappliances.com/support.
Problem Possible Cause What To Do
Surface elements will not
maintain a rolling boil or
cooking is slow
Improper cookware being used. 8VHSDQVWKDWDUHDEVROXWHO\IODWDQGPDWFK
the diameter of the surface unit selected.
Surface elements do not
work properly
Cooktop controls improperly set. Check to be sure the correct control is set for
the surface element you are using.
Power arc ON
indicator blinking
, V or control lock pads have been touched
before an element is turned on.
See the Operating the Cooking Elements
section.
Scratches on cooktop
glass surface
Incorrect cleaning methods being used. 8VHUHFRPPHQGHGFOHDQLQJSURFHGXUHV6HH
the Cleaning the glass cooktop section.
Cookware with rough bottoms being used or
coarse particles (salt or sand) were between
the cookware and the surface of the cooktop.
Cookware has been slid across the cooktop
surface.
To avoid scratches, use the recommended
cleaning procedures. Make sure bottoms
of cookware are clean before use, and use
cookware with smooth bottoms.
CARE AND CLEANING: Cleaning the Glass Cooktop / TROUBLESHOOTING TIPS
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