Contents
Safety information........................................................................................ 6
Conventions.......................................................................................................................................................... 6
Product statements............................................................................................................................................. 6
Learning about the printer...........................................................................9
Finding information about the printer.............................................................................................................9
Selecting a location for the printer................................................................................................................ 10
Printer configurations......................................................................................................................................... 11
Attaching cables................................................................................................................................................. 13
Using the control panel.............................................................................. 15
Lexmark B2865, MS725, MS821, MS823, and MS825 printers........................................................15
Lexmark M5255, M5270, MS822, and MS826 printers.......................................................................16
Understanding the status of the power button and indicator light.......................................................16
Setting up and using the home screen applications.............................. 17
Using the home screen.....................................................................................................................................17
Customizing the home screen........................................................................................................................18
Using Display Customization...........................................................................................................................18
Configuring Eco‑Settings................................................................................................................................. 18
Setting up Device Quotas................................................................................................................................19
Using QR Code Generator...............................................................................................................................19
Using Customer Support.................................................................................................................................20
Managing bookmarks...................................................................................................................................... 20
Managing contacts.............................................................................................................................................21
Setting up and using the accessibility features..................................... 23
Enabling Magnification mode.........................................................................................................................23
Activating Voice Guidance..............................................................................................................................23
Navigating the screen using gestures.........................................................................................................23
Adjusting the Voice Guidance speech rate................................................................................................24
Using the keyboard on the display...............................................................................................................24
Enabling spoken passwords or personal identification numbers........................................................ 24
Contents 2
Loading paper and specialty media......................................................... 25
Setting the size and type of the specialty media......................................................................................25
Configuring Universal paper settings.......................................................................................................... 25
Loading the 250‑ or 550‑sheet tray.............................................................................................................25
Loading the 2100‑sheet tray.......................................................................................................................... 28
Loading the multipurpose feeder..................................................................................................................33
Linking trays........................................................................................................................................................34
Paper support..............................................................................................35
Supported paper sizes.....................................................................................................................................35
Supported paper types....................................................................................................................................38
Supported paper weights............................................................................................................................... 40
Printing.........................................................................................................43
Printing from a computer.................................................................................................................................43
Printing from a mobile device........................................................................................................................ 43
Printing from a flash drive............................................................................................................................... 45
Supported flash drives and file types.......................................................................................................... 46
Configuring confidential jobs......................................................................................................................... 46
Printing confidential and other held jobs.................................................................................................... 47
Printing a font sample list................................................................................................................................48
Printing a directory list......................................................................................................................................48
Understanding the printer menus............................................................49
Menu map............................................................................................................................................................49
Device.................................................................................................................................................................. 50
Print.......................................................................................................................................................................58
Paper.................................................................................................................................................................... 66
USB Drive............................................................................................................................................................ 68
Network/Ports.................................................................................................................................................... 69
Security................................................................................................................................................................ 82
Reports.................................................................................................................................................................90
Help...................................................................................................................................................................... 90
Troubleshooting..................................................................................................................................................91
Printing the Menu Settings Page....................................................................................................................91
Contents 3
Securing the printer................................................................................... 92
Locating the security slot................................................................................................................................ 92
Erasing printer memory................................................................................................................................... 92
Erasing printer hard disk memory.................................................................................................................92
Encrypting the printer hard disk....................................................................................................................93
Restoring factory default settings................................................................................................................. 93
Statement of Volatility...................................................................................................................................... 93
Maintaining the printer.............................................................................. 95
Adjusting the speaker volume.......................................................................................................................95
Networking..........................................................................................................................................................96
Cleaning the printer..........................................................................................................................................98
Cleaning the pick tires..................................................................................................................................... 99
Ordering parts and supplies.........................................................................................................................100
Replacing parts and supplies....................................................................................................................... 105
Moving the printer........................................................................................................................................... 123
Saving energy and paper.............................................................................................................................. 124
Recycling............................................................................................................................................................125
Clearing jams.............................................................................................126
Avoiding jams................................................................................................................................................... 126
Identifying jam locations................................................................................................................................ 128
Paper jam in trays............................................................................................................................................ 130
Paper jam in door A.........................................................................................................................................130
Paper jam in door C.........................................................................................................................................133
Paper jam in the standard bin.......................................................................................................................134
Paper jam in the multipurpose feeder........................................................................................................135
Paper jam in the output expander...............................................................................................................136
Paper jam in the high‑capacity output expander.................................................................................... 136
Paper jam in the 4‑bin mailbox.....................................................................................................................137
Paper jam in the staple finisher....................................................................................................................138
Paper jam in the staple, hole punch finisher............................................................................................ 139
Staple jam in the staple finisher...................................................................................................................140
Staple jam in the staple, hole punch finisher............................................................................................143
Contents 4
Troubleshooting........................................................................................ 146
Network connection problems.....................................................................................................................146
Hardware options problems......................................................................................................................... 148
Issues with supplies........................................................................................................................................ 149
Paper feed problems...................................................................................................................................... 150
Printing problems.............................................................................................................................................153
Contacting customer support.......................................................................................................................183
Upgrading and migrating.........................................................................184
Hardware............................................................................................................................................................184
Software............................................................................................................................................................209
Firmware............................................................................................................................................................ 210
Notices........................................................................................................212
Index...........................................................................................................224
Contents 5
Safety information
Conventions
Note: A note identifies information that could help you.
Warning: A warning identifies something that could damage the product hardware or software.
CAUTION: A caution indicates a potentially hazardous situation that could injure you.
Dierent types of caution statements include:
CAUTION—POTENTIAL INJURY: Indicates a risk of injury.
CAUTION—SHOCK HAZARD: Indicates a risk of electrical shock.
CAUTION—HOT SURFACE: Indicates a risk of burn if touched.
CAUTION—TIPPING HAZARD: Indicates a crush hazard.
CAUTION—PINCH HAZARD: Indicates a risk of being caught between moving parts.
Product statements
CAUTION—POTENTIAL INJURY: To avoid the risk of fire or electrical shock, connect the power cord to
an appropriately rated and properly grounded electrical outlet that is near the product and easily
accessible.
CAUTION—POTENTIAL INJURY: To avoid the risk of fire or electrical shock, use only the power cord
provided with this product or the manufacturer's authorized replacement.
CAUTION—POTENTIAL INJURY: Do not use this product with extension cords, multioutlet power strips,
multioutlet extenders, or UPS devices. The power capacity of these types of accessories can be easily
overloaded by a laser printer and may result in a risk of fire, property damage, or poor printer
performance.
CAUTION—POTENTIAL INJURY: Only a Lexmark Inline Surge Protector that is properly connected
between the printer and the power cord provided with the printer may be used with this product. The
use of non-Lexmark surge protection devices may result in a risk of fire, property damage, or poor
printer performance.
CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, do not place or use this product near
water or wet locations.
CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, do not set up this product or make
any electrical or cabling connections, such as the power cord, fax feature, or telephone, during a
lightning storm.
CAUTION—POTENTIAL INJURY: Do not cut, twist, bind, crush, or place heavy objects on the power
cord. Do not subject the power cord to abrasion or stress. Do not pinch the power cord between objects
such as furniture and walls. If any of these things happen, a risk of fire or electrical shock results. Inspect
the power cord regularly for signs of such problems. Remove the power cord from the electrical outlet
before inspecting it.
Safety information 6
CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, make sure that all external
connections (such as Ethernet and telephone system connections) are properly installed in their marked
plug-in ports.
CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, if you are accessing the controller
board or installing optional hardware or memory devices sometime after setting up the printer, then turn
the printer o, and unplug the power cord from the electrical outlet before continuing. If you have any
other devices attached to the printer, then turn them o as well, and unplug any cables going into the
printer.
CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock when cleaning the exterior of the
printer, unplug the power cord from the electrical outlet and disconnect all cables from the printer before
proceeding.
CAUTION—POTENTIAL INJURY: If the printer weight is greater than 20 kg (44 lb), then it may require
two or more people to lift it safely.
CAUTION—POTENTIAL INJURY: When moving the printer, follow these guidelines to avoid personal
injury or printer damage:
• Make sure that all doors and trays are closed.
• Turn o the printer, and then unplug the power cord from the electrical outlet.
• Disconnect all cords and cables from the printer.
• If the printer has separate floor-standing optional trays or output options attached to it, then disconnect
them before moving the printer.
• If the printer has a caster base, then carefully roll it to the new location. Use caution when passing over
thresholds and breaks in
flooring.
• If the printer does not have a caster base but is configured with optional trays or output options, then remove
the output options and lift the printer
o
the trays. Do not try to lift the printer and any options at the same
time.
• Always use the handholds on the printer to lift it.
• Any cart used to move the printer must have a surface able to support the full footprint of the printer.
• Any cart used to move the hardware options must have a surface able to support the dimensions of the
options.
• Keep the printer in an upright position.
• Avoid severe jarring movements.
• Make sure that your fingers are not under the printer when you set it down.
• Make sure that there is adequate clearance around the printer.
CAUTION—TIPPING HAZARD: Installing one or more options on your printer or MFP may require a
caster base, furniture, or other feature to prevent instability causing possible injury. For more information
on supported configurations, see
www.lexmark.com/multifunctionprinters.
CAUTION—TIPPING HAZARD: To reduce the risk of equipment instability, load each tray separately.
Keep all other trays closed until needed.
CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot
component, allow the surface to cool before touching it.
CAUTION—PINCH HAZARD: To avoid the risk of a pinch injury, use caution in areas marked with this
label. Pinch injuries may occur around moving parts, such as gears, doors, trays, and covers.
Safety information 7
CAUTION—POTENTIAL INJURY: This product uses a laser. Use of controls or adjustments or
performance of procedures other than those specified in the User’s Guide may result in hazardous
radiation exposure.
CAUTION—POTENTIAL INJURY: The lithium battery in this product is not intended to be replaced.
There is a danger of explosion if a lithium battery is incorrectly replaced. Do not recharge, disassemble,
or incinerate a lithium battery. Discard used lithium batteries according to the manufacturer's instructions
and local regulations.
This product is designed, tested, and approved to meet strict global safety standards with the use of specific
manufacturer's components. The safety features of some parts may not always be obvious. The manufacturer
is not responsible for the use of other replacement parts.
Refer service or repairs, other than those described in the user documentation, to a service representative.
This product uses a printing process that heats the print media, and the heat may cause the media to release
emissions. You must understand the section in your operating instructions that discusses the guidelines for
selecting print media to avoid the possibility of harmful emissions.
This product may produce small amounts of ozone during normal operation, and may be equipped with a filter
designed to limit ozone concentrations to levels well below the recommended exposure limits. To avoid high
ozone concentration levels during extensive usage, install this product in a well-ventilated area and replace
the ozone and exhaust filters if instructed to do so in the product maintenance instructions. If there are no
references to filters in the product maintenance instructions, then there are no filters requiring replacement for
this product.
SAVE THESE INSTRUCTIONS.
Safety information 8
Learning about the printer
Finding information about the printer
What are you looking for? Find it here
Initial setup instructions:
• Connecting the printer
• Installing the printer software
See the setup documentation that came with the
printer or go to
http://support.lexmark.com.
More setup and instructions for using the printer:
• Selecting and storing paper and specialty media
• Loading paper
• Configuring printer settings
• Viewing and printing documents and photos
• Setting up and using the printer software
• Configuring the printer on a network
• Caring for and maintaining the printer
• Troubleshooting and solving problems
Information Center—Go to
http://infoserve.lexmark.com.
Help Menu Pages—Access the guides on the
printer
firmware
or go to
http://support.lexmark.com.
Touch Screen Guide—Go to
http://support.lexmark.com.
Product videos—Go to
http://infoserve.lexmark.com/idv/.
Information on setting up and configuring the accessibility
features of your printer
Lexmark Accessibility Guide—Go to
http://support.lexmark.com.
Help using the printer software Help for Microsoft® Windows® or Macintosh
operating systems—Open a printer software
program or application, and then click Help.
Click
?
to view context‑sensitive information.
Notes:
• Help is automatically installed with the printer
software.
• Depending on the operating system, the
printer software is located in the printer
program folder or on the desktop.
Learning about the printer 9
What are you looking for? Find it here
The latest supplemental information, updates, and customer
support:
• Documentation
• Driver downloads
• Live chat support
• E‑mail support
• Voice support
Go to
http://support.lexmark.com.
Note: Select your country or region, and then
select your product to view the appropriate
support site.
Support contact information for your country or
region can be found on the website or on the
printed warranty that came with the printer.
Have the following information ready when you
contact customer support:
• Place and date of purchase
• Machine type and serial number
• Safety information
• Regulatory information
• Warranty information
• Environmental information
Warranty information varies by country or region:
• In the U.S.—See the Statement of Limited
Warranty included with the printer, or go to
http://support.lexmark.com.
• In other countries and regions—See the
printed warranty that came with the printer.
Product Information Guide—See the
documentation that came with the printer or go to
http://support.lexmark.com.
Selecting a location for the printer
When selecting a location for the printer, leave enough room to open trays, covers, and doors and to install
hardware options.
• Set up the printer near an electrical outlet.
CAUTION—POTENTIAL INJURY: To avoid the risk of fire or electrical shock, connect the power cord
to an appropriately rated and properly grounded electrical outlet that is near the product and easily
accessible.
CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, do not place or use this product
near water or wet locations.
• Make sure that airflow in the room meets the latest revision of the ASHRAE 62 standard or the CEN Technical
Committee 156 standard.
• Provide a
flat,
sturdy, and stable surface.
Learning about the printer 10
• Keep the printer:
– Clean, dry, and free of dust.
– Away from stray staples and paper clips.
– Away from the direct airflow of air conditioners, heaters, or ventilators.
– Free from direct sunlight and humidity extremes.
• Observe the recommended temperatures and avoid
fluctuations:
Ambient temperature 10 to 32.2°C (50 to 90°F)
Storage temperature -40 to 43.3°C (-40 to 110°F)
• Allow the following recommended amount of space around the printer for proper ventilation:
1 Top 15 2 mm (6 in. )
2 Right side 152 mm (6 in.)
3 Front 406 mm (16 in.)
Note: The minimum space needed in front of the printer is 76 mm (3 in.).
4 Left side 152 mm (6 in.)
5 Rear 152 mm (6 in.)
Printer configurations
CAUTION—TIPPING HAZARD: Installing one or more options on your printer or MFP may require a
caster base, furniture, or other feature to prevent instability causing possible injury. For more information
on supported configurations, see
www.lexmark.com/multifunctionprinters.
CAUTION—TIPPING HAZARD: To reduce the risk of equipment instability, load each tray separately.
Keep all other trays closed until needed.
You can configure your printer by adding optional 250‑, 550‑, or 2100‑sheet trays. For more information, see
“Installing the 550‑sheet tray” on page 193 or “Installing the 2100‑sheet tray” on page 194.
Learning about the printer 11
Basic model
1 Standard 550‑sheet tray
2 Multipurpose feeder
3 Control panel
Note: The appearance may vary depending on your printer model.
4 Standard bin
Fully‑configured model
Learning about the printer 12
Hardware option Alternative hardware option
1 4‑bin mailbox
• Output expander
• High‑capacity output
• Staple finisher
• Staple, hole punch finisher
2 Optional 2100‑sheet tray None
3 Caster base None
4 Optional 550‑sheet tray Optional 250‑sheet tray
5 Staple, hole punch finisher
• Output expander
• High‑capacity output
• 4‑bin mailbox
• Staple
finisher
The staple, hole punch finisher must not be combined with any other output options.
In a configuration with two or more optional finishers:
• The staple finisher must always be on top.
• The high‑capacity output expander must always be at the bottom.
• The output expander is the only option that can be placed on top of the high‑capacity output expander.
• The output expander and mailbox may be installed in any order.
When using optional trays:
• Always use a caster base when the printer is configured with a 2100‑sheet tray.
• The 2100‑sheet tray must always be at the bottom of a configuration.
• A maximum of four optional trays may be configured with the printer.
• The optional 250‑ and 550‑sheet trays may be installed in any order.
Attaching cables
CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, do not set up this product or make
any electrical or cabling connections, such as the power cord, fax feature, or telephone, during a
lightning storm.
CAUTION—POTENTIAL INJURY: To avoid the risk of
fire
or electrical shock, connect the power cord to
an appropriately rated and properly grounded electrical outlet that is near the product and easily
accessible.
CAUTION—POTENTIAL INJURY: To avoid the risk of
fire
or electrical shock, use only the power cord
provided with this product or the manufacturer's authorized replacement.
Warning—Potential Damage: To avoid loss of data or printer malfunction, do not touch the USB cable, any
wireless network adapter, or the printer in the areas shown while actively printing.
Learning about the printer 13
Use the To
1 Power cord socket Connect the printer to an electrical outlet.
2 USB printer port Connect the printer to a computer.
3 Ethernet port Connect the printer to a network.
4 USB port Attach a keyboard or any compatible option.
Learning about the printer 14
Using the control panel
Lexmark B2865, MS725, MS821, MS823, and MS825
printers
Use the To
1 Display
• View printer messages and supply status.
• Set up and operate the printer.
2 Select button
• Select a menu option.
• Save the changes in a setting.
3 Arrow buttons
• Scroll through menus or move between screens and menu options.
• Adjust the numeric value of a setting.
4 Numeric keypad Enter numbers or symbols in an input field.
5 Power button Turn on or turn o the printer.
Note: To t urn
o
the printer, press and hold the power button for
five
seconds.
6 Backspace button Move the cursor backward and delete a character in an input field.
7 Stop or Cancel button Stop the current printer task.
8 Indicator light Check the printer status.
9 Back button Return to the previous screen.
10 Home button Go to the home screen.
Using the control panel 15
Lexmark M5255, M5270, MS822, and MS826 printers
Use the To
1 Display
• View printer messages and supply status.
• Set up and operate the printer.
2 Home button Go to the home screen.
3 Numeric keypad Enter numbers or symbols in an input field.
4 Power button Turn on or turn o the printer.
Note: To tu r n
o
the printer, press and hold the power button for
five
seconds.
5 Stop or Cancel button Stop the current printer task.
6 Indicator light Check the printer status.
7 Volume buttons Adjust the speaker volume.
8 Headset or speaker port Attach a headset or speaker.
Note: This feature is available only in some printer units.
9 Back button Return to the previous screen.
Understanding the status of the power button and
indicator light
Indicator light Printer status
O The printer is o or in Hibernate mode.
Blue The printer is ready or processing data.
Red The printer requires user intervention.
Power button light Printer status
O The printer is o, ready, or processing data.
Solid amber The printer is in Sleep mode.
Blinking amber The printer is in Hibernate mode.
Using the control panel 16
Setting up and using the home screen
applications
Note: These applications are supported only in some printer models.
Using the home screen
Note: Your home screen may vary depending on your home screen customization settings, administrative
setup, and active embedded solutions.
Tou ch To
1 Status/Supplies
• Show a warning or error message whenever the printer requires intervention to
continue processing.
• View more information on the printer warning or message, and on how to clear it.
Note: You can also access this setting by touching the top section of the home
screen.
2 Job Queue Show all the current print jobs.
Note: You can also access this setting by touching the top section of the home
screen.
3 Change Language Change the language on the display.
4 Settings Access the printer menus.
5 Eco‑Settings Manage energy consumption, noise, toner, and paper usage settings.
6 Held Jobs Show the print jobs that are held in the printer memory.
7 USB Drive Print photos and documents from a flash drive.
8 Address Book Manage a contact list that other applications on the printer can access.
Setting up and using the home screen applications 17
Customizing the home screen
1 From the control panel, touch Settings > Device > Visible Home Screen Icons.
2 Select the icons that you want to appear on the home screen.
3 Apply the changes.
Using Display Customization
Before using the application, make sure to do the following:
• From the Embedded Web Server, click Apps > Display Customization >
Configure
.
• Enable and
configure
the screen saver, slideshow, and wallpaper settings.
Managing screen saver and slide show images
1 From the Screen Saver and Slideshow Images section, add, edit, or delete an image.
Notes:
• You can add up to 10 images.
• When enabled, the status icons appear on the screen saver only when there are errors, warnings, or
cloud‑based notifications.
2 Apply the changes.
Changing the wallpaper image
1 From the home screen, touch Change Wallpaper.
2 Select an image to use.
3 Apply the changes.
Running a slide show from a flash drive
1 Insert a flash drive into the USB port.
2 From the home screen, touch Slideshow.
Images appear in alphabetical order.
Note: You can remove the flash drive after the slide show starts, but the images are not stored in the
printer. If the slide show stops, then insert the flash drive again to view the images.
Configuring Eco
‑Settings
1 From the home screen, touch Eco
‑Settings.
2 Configure Eco‑Mode or Schedule Power Modes.
3 Apply the changes.
Setting up and using the home screen applications 18
Setting up Device Quotas
Notes:
• This application is supported only in some printer models. For more information, see
supported-
applications-topic
.
• You may need administrative rights to access the application.
1 Open a web browser, and then type the printer IP address in the address
field.
Notes:
• View the printer IP address on the printer home screen. The IP address appears as four sets of
numbers separated by periods, such as 123.123.123.123.
• If you are using a proxy server, then temporarily disable it to load the web page correctly.
2 Click Apps > Device Quotas > Configure.
3 In the User Accounts section, add or edit a user, and then set the user quota.
4 Apply the changes.
Note: For information on how to
configure
the application and its security settings, see the Device
Quotas Administrator’s Guide.
Using QR Code Generator
Notes:
• This application is supported only in some printer models. For more information, see
supported-
applications-topic
.
• You may need administrative rights to access the application.
1 Open a web browser, and then type the printer IP address in the address field.
Notes:
• View the printer IP address on the printer home screen. The IP address appears as four sets of
numbers separated by periods, such as 123.123.123.123.
• If you are using a proxy server, then temporarily disable it to load the web page correctly.
2 Click Apps > QR Code Generator > Configure.
3 Do either of the following:
• Select a default QR code value.
• Type a QR code value.
4 Apply the changes.
Setting up and using the home screen applications 19
Using Customer Support
Note: This application is supported only in some printer models. For more information, see
supported-
applications-topic
.
1 From the home screen, touch Customer Support.
2 Print or e‑mail the information.
Note: For information on configuring the application settings, see the Customer Support Administrator’s
Guide.
Managing bookmarks
Creating bookmarks
Use bookmarks to print frequently accessed documents that are stored in servers or on the web.
1 Open a web browser, and then type the printer IP address in the address field.
Notes:
• View the printer IP address on the printer home screen. The IP address appears as four sets of
numbers separated by periods, such as 123.123.123.123.
• If you are using a proxy server, then temporarily disable it to load the web page correctly.
2 Click Bookmarks > Add Bookmark, and then type a bookmark name.
3 Select an Address protocol type, and then do one of the following:
• For HTTP and HTTPS, type the URL that you want to bookmark.
• For HTTPS, make sure to use the host name instead of the IP address. For example, type
myWebsite.com/sample.pdf instead of typing 123.123.123.123/sample.pdf. Make sure that
the host name also matches the Common Name (CN) value in the server certificate. For more information
on obtaining the CN value in the server certificate, see the help information for your web browser.
• For FTP, type the FTP address. For example, myServer/myDirectory. Enter the FTP port. Port 21 is
the default port for sending commands.
• For SMB, type the network folder address. For example, myServer/myShare/myFile.pdf. Type the
network domain name.
• If necessary, select the Authentication type for FTP and SMB.
To limit access to the bookmark, enter a PIN.
Note: The application supports the following file types: PDF, JPEG, TIFF, and HTML-based web pages.
Other file types such as DOCX and XLXS are supported in some printer models.
4 Click Save.
Creating folders
1 Open a web browser, and then type the printer IP address in the address field.
Setting up and using the home screen applications 20
Notes:
• View the printer IP address on the printer home screen. The IP address appears as four sets of
numbers separated by periods, such as 123.123.123.123.
• If you are using a proxy server, then temporarily disable it to load the web page correctly.
2 Click Bookmarks > Add Folder, and then type a folder name.
Note: To limit access to the folder, enter a PIN.
3 Click Save.
Note: You can create folders or bookmarks inside a folder. To create a bookmark, see “Creating bookmarks”
on page 20.
Managing contacts
Adding contacts
1 Open a web browser, and then type the printer IP address in the address field.
Notes:
• View the printer IP address on the printer home screen. The IP address appears as four sets of
numbers separated by periods, such as 123.123.123.123.
• If you are using a proxy server, then temporarily disable it to load the web page correctly.
2 Click Address Book.
3 From the Contacts section, add a contact.
Note: You can assign the contact to one or more groups.
4 If necessary, specify a login method to allow application access.
5 Apply the changes.
Adding groups
1 Open a web browser, and then type the printer IP address in the address field.
Notes:
• View the printer IP address on the printer home screen. The IP address appears as four sets of
numbers separated by periods, such as 123.123.123.123.
• If you are using a proxy server, then temporarily disable it to load the web page correctly.
2 Click Address Book.
3 From the Contact Groups section, add a group name.
Note: You can assign one or more contacts to the group.
4 Apply the changes.
Setting up and using the home screen applications 21
Editing contacts or groups
1 Open a web browser, and then type the printer IP address in the address
field.
Notes:
• View the printer IP address on the printer home screen. The IP address appears as four sets of
numbers separated by periods, such as 123.123.123.123.
• If you are using a proxy server, then temporarily disable it to load the web page correctly.
2 Click Address Book.
3 Do either of the following:
• From the Contacts section, click a contact name, and then edit the information.
• From the Contact Groups section, click a group name, and then edit the information.
4 Apply the changes.
Deleting contacts or groups
1 Open a web browser, and then type the printer IP address in the address field.
Notes:
• View the printer IP address on the printer home screen. The IP address appears as four sets of
numbers separated by periods, such as 123.123.123.123.
• If you are using a proxy server, then temporarily disable it to load the web page correctly.
2 Click Address Book.
3 Do either of the following:
• From the Contacts section, select a contact that you want to delete.
• From the Contact Groups section, select a group name that you want to delete.
Setting up and using the home screen applications 22
Setting up and using the accessibility features
Notes:
• These features are supported only in some printer models.
• For more information on the accessibility features of your printer model, see the Accessibility Guide at
http://support.lexmark.com.
Enabling Magnification mode
1 From the control panel, press and hold the 5 key until you hear a voice message.
2 Select Magnification mode.
3 Select OK.
For more information on navigating a magnified screen, see “Navigating the screen using gestures” on
page 23.
Activating Voice Guidance
From the control panel
1 Press and hold the 5 key until you hear a voice message.
2 Select OK.
From the keyboard
1 Press and hold the 5 key until you hear a voice message.
2 Press Tab to navigate the focus cursor to the OK button, and then press Enter.
Notes:
• Voice Guidance is also activated when you insert headphones into the headphone jack.
• To adjust the volume, use the volume buttons at the bottom part of the control panel.
Navigating the screen using gestures
Notes:
• The gestures are applicable only when Voice Guidance is activated.
• Enable
Magnification
to use the zoom and pan gestures.
• Use a physical keyboard to type characters and adjust certain settings.
Gesture Function
Double‑tap Select an option or item on the screen.
Triple‑tap Zoom in or zoom out text and images.
Setting up and using the accessibility features 23
Gesture Function
Swipe right or swipe down Move to the next item on the screen.
Swipe left or swipe up Move to the previous item on the screen.
Pan Access parts of the zoomed image that are beyond the limits of the screen.
Note: This gesture requires the use of two fingers to drag across a zoomed
image.
Swipe up then left Exit an application and return to the home screen.
Swipe down then left
• Cancel a job.
• Go back to the previous setting.
• Exit the screen that appears without changing any setting or value.
Swipe up then down Repeat a spoken prompt.
Adjusting the Voice Guidance speech rate
1 From the home screen, select Settings > Device > Accessibility > Speech Rate.
2 Select the speech rate.
Using the keyboard on the display
Do one or more of the following:
• Drag a
finger
over the key to announce the character.
• Lift the
finger
to enter or type the character in the
field.
• Select Backspace to delete characters.
• To hear the content in the input field, select Tab, and then select Shift + Tab.
Enabling spoken passwords or personal identification
numbers
1 From the home screen, select Settings > Device > Accessibility > Speak Passwords/PINs.
2 Enable the setting.
Setting up and using the accessibility features 24
Loading paper and specialty media
Setting the size and type of the specialty media
The trays automatically detect the size of plain paper. For specialty media like labels, card stock, or envelopes,
do the following:
1 From the home screen, navigate to:
Settings > Paper > Tray Configuration > Paper Size/Type > select a paper source
2 Set the size and type of the specialty media.
Configuring Universal paper settings
1 From the control panel, navigate to:
Settings > Paper > Media
Configuration
> Universal Setup
For non-touch-screen printer models, press
to navigate through the settings.
2 Configure the settings.
Loading the 250
‑ or 550‑sheet tray
CAUTION—POTENTIAL INJURY: To reduce the risk of equipment instability, load each tray separately.
Keep all other trays closed until needed.
1 Remove the tray.
Note: To avoid paper jams, do not remove trays while the printer is busy.
2 Adjust the guides to match the size of the paper that you are loading.
Note: Use the indicators on the bottom of the tray to position the guides.
Loading paper and specialty media 25
3 Flex, fan, and align the paper edges before loading.
4 Load the paper stack with the printable side facedown, and then make sure that the side guides fit snugly
against the paper.
Loading paper and specialty media 26
• Do not slide paper into the tray.
• To avoid paper jams, make sure that the stack height is below the maximum paper fill indicator.
• Load letterhead depending on whether an optional staple finisher is installed or not.
Without an optional staple finisher With an optional staple finisher
One‑sided printing
One‑sided printing
Two‑sided printing
Two‑sided printing
• When loading prepunched paper, make sure that the holes on the long edge of the paper are against
the right side of the tray.
One‑sided printing Two‑sided printing
Loading paper and specialty media 27
• Load envelopes with the flap side up and against the left side of the tray.
Warning—Potential Damage: Do not use envelopes with stamps, clasps, snaps, windows, coated
linings, or self‑stick adhesives.
5 Insert the tray.
6 From the control panel, set the paper size and paper type to match the paper loaded.
Loading the 2100
‑sheet tray
CAUTION—TIPPING HAZARD: To reduce the risk of equipment instability, load each tray separately.
Keep all other trays closed until needed.
1 Pull out the tray.
2 Adjust the guides.
Loading A5
‑size paper
a Pull up and slide the width guide to the position for A5.
Loading paper and specialty media 28
b Squeeze and slide the length guide to the position for A5 until it clicks into place.
c Remove the A5 length guide from its holder.
d Insert the guide into its designated slot, and then press until it clicks into place.
Loading paper and specialty media 29
Loading A4‑, letter‑, legal‑, Oficio‑, and folio‑size paper
a Pull up and slide the width guide to the correct position for the size of the paper being loaded.
b If the A5 length guide is still attached, then remove it. If the guide is not attached, then proceed to step
d on page 31.
c Place the A5 length guide in its holder.
Loading paper and specialty media 30
d Squeeze, and then slide the length guide to the correct position for the size of the paper being loaded.
3 Flex, fan, and align the paper edges before loading.
4 Load the paper stack with the printable side facedown.
• Load letterhead depending on whether an optional staple finisher is installed or not.
Without an optional staple finisher With an optional staple finisher
One‑sided printing One‑sided printing
Loading paper and specialty media 31
Without an optional staple finisher With an optional staple finisher
Two‑sided printing Two‑sided printing
• When loading prepunched paper, make sure that the holes on the long edge of the paper are against
the right side of the tray.
One‑sided printing Two‑sided printing
5 Insert the tray.
Note: Press down the paper stack while inserting the tray.
6 From the control panel, set the paper size and paper type to match the paper loaded.
Loading paper and specialty media 32
Loading the multipurpose feeder
1 Open the multipurpose feeder.
2 Adjust the guide to match the size of the paper that you are loading.
3 Flex, fan, and align the paper edges before loading.
4 Load paper with the printable side faceup.
• Load letterhead depending on whether an optional staple finisher is installed or not.
Without an optional staple finisher With an optional staple finisher
One‑sided printing One‑sided printing
Loading paper and specialty media 33
Without an optional staple finisher With an optional staple finisher
Two‑sided printing Two‑sided printing
• When loading prepunched paper, make sure that the holes on the long edge of the paper are against
the right side of the paper guide.
One‑sided printing Two‑sided printing
• Load envelopes with the flap side down and against the left side of the paper guide.
Warning—Potential Damage: Do not use envelopes with stamps, clasps, snaps, windows, coated
linings, or self‑stick adhesives.
5 From the control panel, set the paper size and paper type to match the paper loaded.
Linking trays
1 From the control panel, navigate to:
Settings > Paper > Tray
Configuration
For non-touch-screen printer models, press
to navigate through the settings.
2 Select a paper source.
3 Set the same paper size and paper type for the trays that you are linking.
4 From the control panel, navigate to:
Settings > Device > Maintenance > Config Menu > Tray Configuration
5 Set Tray Linking to Automatic.
Note: To unlink trays, make sure that no trays have the same paper size and paper type settings.
Warning—Potential Damage: The temperature of the fuser varies according to the specified paper type. To
avoid printing issues, match the paper type setting in the printer with the paper loaded in the tray.
Loading paper and specialty media 34
Paper support
Supported paper sizes
Paper sizes supported by the printer
Paper size Standard
550
‑sheet tray,
optional 250
‑ or
550
‑sheet tray
Optional
2100
‑sheet tray
Multipurpose feeder Two
‑sided
printing
A4
210 x 297 mm (8.3 x 11.7 in.)
A5 LEF
1
210 x 148 mm (8.3 x 5.8 in.)
A5 SEF
1
148 x 210 mm (5.8 x 8.3 in.)
X X
A6
105 x 148 mm (4.1 x 5.8 in.)
X
JIS B5
182 x 257 mm (7.2 x 10.1 in.)
X
Oficio (Mexico)
216 x 340 mm (8.5 x 13.4 in.)
Statement
140 x 216 mm (5.5 x 8.5 in.)
X
Executive
184 x 267 mm (7.3 x 10.5 in.)
X
Letter
216 x 279 mm (8.5 x 11 in.)
Legal
216 x 356 mm (8.5 x 14 in.)
Folio
216 x 330 mm (8.5 x 13 in.)
Universal
76.2 x 127 mm to
216 x 356 mm
(3 x 5 in. to 8.5 x 14 in.)
XX
X
1
A5 long edge feed (LEF) is recommended over A5 short edge feed (SEF).
2
Envelopes wider than 101.6 mm (4.5 in.) may crease. This paper type must be tested for acceptability.
Paper support 35
Paper size Standard
550
‑sheet tray,
optional 250
‑ or
550
‑sheet tray
Optional
2100
‑sheet tray
Multipurpose feeder Two
‑sided
printing
Universal
105 x 148 mm (4.1 x 5.8 in.) to
216 x 356 mm (8.5 x 14 in.)
X
7 3/4 Envelope (Monarch)
98 x 191 mm (3.9 x 7.5 in.)
X X
9 Envelope
98 x 225 mm (3.9 x 8.9 in.)
X X
10 Envelope
2
105 x 241 mm (4.1 x 9.5 in.)
X X
DL Envelope
2
110 x 220 mm (4.3 x 8.7 in.)
X X
C5 Envelope
2
162 x 229 mm (6.4 x 9 in.)
X X
B5 Envelope
2
176 x 250 mm (6.9 x 9.8 in.)
X X
Other Envelope
2
98.4 x 162 mm (3.9 x 6.4 in.) to
176 x 250 mm (6.9 x 9.8 in.)
X X
1
A5 long edge feed (LEF) is recommended over A5 short edge feed (SEF).
2
Envelopes wider than 101.6 mm (4.5 in.) may crease. This paper type must be tested for acceptability.
Paper sizes supported by the output options or finishers
Paper size Output
expander,
high‑capacity
output
expander, or
oset stacker
4‑bin mailbox Staple finisher Staple, hole punch finisher
Stack Staple Stack Staple Hole
punch
A4
210 x 297 mm
(8.3 x 11.7 in.)
A5 LEF
210 x 148 mm
(8.3 x 5.8 in.)
X
A5 SEF
148 x 210 mm
(5.8 x 8.3 in.)
X XX
Paper support 36
Paper size Output
expander,
high
‑capacity
output
expander, or
oset stacker
4
‑bin mailbox Staple finisher Staple, hole punch finisher
Stack Staple Stack Staple Hole
punch
A6
105 x 148 mm
(4.1 x 5.8 in.)
XXXXX
JIS B5
182 x 257 mm
(7.2 x 10.1 in.)
X XX
Oficio (Mexico)
216 x 340 mm
(8.5 x 13.4 in.)
Statement
140 x 216 mm
(5.5 x 8.5 in.)
XXXXX
Executive
184 x 267 mm
(7.3 x 10.5 in.)
X XX
Letter
216 x 279 mm
(8.5 x 11 in.)
Legal
216 x 356 mm
(8.5 x 14 in.)
X
Folio
216 x 330 mm
(8.5 x 13 in.)
Universal
105 x 148 mm
(4.1 x 5.8 in.) to
216 x 356 mm
(8.5 x 14 in.)
XXXXX
Universal
76.2 x 127 mm to
216 x 356 mm
(3 x 5 in. to
8.5 x 14 in.)
X XXXXX
7 3/4 Envelope
(Monarch)
98 x 191 mm
(3.9 x 7.5 in.)
X XXXXX
Paper support 37
Paper size Output
expander,
high
‑capacity
output
expander, or
oset stacker
4
‑bin mailbox Staple finisher Staple, hole punch finisher
Stack Staple Stack Staple Hole
punch
9 Envelope
98 x 225 mm
(3.9 x 8.9 in.)
X XXXXX
10 Envelope
105 x 241 mm
(4.1 x 9.5 in.)
X XXXXX
DL Envelope
110 x 220 mm
(4.3 x 8.7 in.)
X XXXXX
C5 Envelope
162 x 229 mm
(6.4 x 9 in.)
X XXXXX
B5 Envelope
176 x 250 mm
(6.9 x 9.8 in.)
X XXXXX
Other Envelopes
98.4 x 162 mm
(3.9 x 6.4 in.) to
176 x 250 mm
(6.9 x 9.8 in.)
X XXXXX
Supported paper types
Paper types supported by the printer
Paper type Standard
550
‑sheet tray,
optional 250
‑ or
550
‑sheet tray
Optional
2100‑sheet tray
Multipurpose feeder Two
‑sided printing
Plain paper
Card stock X
Transparency
1
X X
1
To prevent transparencies from sticking together, print up to 20 pages only. Print the succeeding pages after three
minutes.
2
Supported only in the Lexmark MS725 printer model.
Paper support 38
Paper type Standard
550
‑sheet tray,
optional 250
‑ or
550
‑sheet tray
Optional
2100
‑sheet tray
Multipurpose feeder Two
‑sided printing
Labels
X X
Vinyl labels
2
X X
Bond
Envelope X X
Rough envelope
X X
Letterhead
Preprinted
Colored paper X
Light X
Heavy X
Rough/Cotton X
Custom type [x] X
1
To prevent transparencies from sticking together, print up to 20 pages only. Print the succeeding pages after three
minutes.
2
Supported only in the Lexmark MS725 printer model.
Paper types supported by the output options or finishers
Paper type Output
expander or
high‑capacity
output
expander
4‑bin
mailbox
Staple finisher Staple, hole punch finisher
Stack Staple Stack Staple Hole punch
Plain paper
Card stock XXXXXX
Transparencies
X X XX
Labels
XXXXXX
Vinyl labels
XXXXXX
Paper support 39
Paper type Output
expander or
high
‑capacity
output
expander
4
‑bin
mailbox
Staple finisher Staple, hole punch finisher
Stack Staple Stack Staple Hole punch
Bond
Envelope XXXXXX
Rough
envelope
XXXXXX
Letterhead
Preprinted
Colored paper XXXXXX
Light
XXXXXX
Heavy
XXXXXX
Rough/Cotton
XXXXXX
Custom type [x]
XXXXXX
Supported paper weights
Paper weights supported by the printer
Paper type and weight Standard
550
‑sheet
tray, optional
250‑ or
550
‑sheet tray
Optional
2100
‑sheet
tray
Multipurpose feeder Two‑sided printing
Plain paper or Bond
1
60–176 g/m
²
grain long
(16–47‑lb bond)
Card stock
203 g/m
²
grain long (125‑lb
bond)
X
1
Grain short is preferred for paper over 176 g/m
²
(47 lb).
2
Pressure‑sensitive area must enter the printer first.
3
28‑lb bond envelopes are limited to 25% cotton content.
Paper support 40
Paper type and weight Standard
550
‑sheet
tray, optional
250
‑ or
550
‑sheet tray
Optional
2100‑sheet
tray
Multipurpose feeder Two
‑sided printing
Card stock
199 g/m
²
grain long (110‑lb
bond)
X
Card stock
176 g/m
²
grain long (65‑lb
bond)
X
Transparency
138–146 g/m
²
grain long
(37–39‑lb bond)
X X
Paper labels
180 g/m
²
(48‑lb bond)
X
Integrated forms
2
140–175 g/m
²
(37–47‑lb
bond)
X
Integrated forms
75–135 g/m
²
(20–36‑lb
bond)
X
Envelopes
3
60–105 g/m
²
(16–28‑lb
bond)
X
1
Grain short is preferred for paper over 176 g/m
²
(47 lb).
2
Pressure‑sensitive area must enter the printer first.
3
28‑lb bond envelopes are limited to 25% cotton content.
Paper weights supported by the output options or
finishers
Paper type and
weight
Output
expander or
high
‑capacity
output
expander
4
‑bin
mailbox
Staple finisher Staple, hole punch finisher
Stack Staple Stack Staple Hole punch
Plain paper or
Bond
60–176 g/m
²
grain long (16–
47‑lb bond)
X X XX
Paper support 41
Paper type and
weight
Output
expander or
high
‑capacity
output
expander
4
‑bin
mailbox
Staple finisher Staple, hole punch finisher
Stack Staple Stack Staple Hole punch
Plain paper or
Bond
60–90 g/m
²
grain long (16–
24‑lb bond)
Card stock
203 g/m
²
grain
long (125‑lb
bond)
X X XX
Card stock
199 g/m
²
grain
long (110‑lb
bond)
X X XX
Card stock
176 g/m
²
grain
long (65‑lb
bond)
XXXXXX
Card stock
163 g/m
²
grain
long (90‑lb
bond)
X X XX
Transparency
138–146 g/m
²
grain long (37–
39‑lb bond)
X X XX
Paper labels
180 g/m
²
(48‑lb
bond)
XXXXXX
Integrated forms
140–175 g/m
²
(37–47‑lb bond)
XXXXXX
Integrated forms
75–135 g/m
²
(20–36‑lb bond)
XXXXXX
Envelopes
60–105 g/m
²
(16–28‑lb bond)
XXXXXX
Paper support 42
Printing
Printing from a computer
Note: For labels, card stock, and envelopes, set the paper size and type in the printer before printing the
document.
1 From the document that you are trying to print, open the Print dialog.
2 If necessary, adjust the settings.
3 Print the document.
Printing from a mobile device
Printing from a mobile device using Lexmark Mobile Print
Lexmark
TM
Mobile Print allows you to send documents and images directly to a supported Lexmark printer.
1 Open the document, and then send or share the document to Lexmark Mobile Print.
Note: Some third‑party applications may not support the send or share feature. For more information, see
the documentation that came with the application.
2 Select a printer.
3 Print the document.
Printing from a mobile device using Google Cloud Print
Google Cloud Print
TM
is a printing service that allows you to print to any Google Cloud Print‑ready printer.
Before you begin, make sure that:
• The printer is registered to the Google Cloud Print server.
• The Cloud Print plugin is downloaded from the Google Play
TM
store and is enabled in the mobile device.
1 From your Android
TM
mobile device, open a document or select a document from your file manager.
2 Tap
> Print.
3 Select a printer, and then tap
.
Printing from a mobile device using Mopria Print Service
Mopria
®
Print Service is a mobile printing solution for mobile devices running on Android version 5.0 or later. It
allows you to print directly to any Mopria‑certified printer.
Printing 43
Note: Make sure that you download the Mopria Print Service application from the Google Play store and
enable it in the mobile device.
1 From your Android mobile device, launch a compatible application or select a document from your
file
manager.
2 Tap
> Print.
3 Select a printer, and then adjust the settings, if necessary.
4 Tap
.
Printing from a mobile device using AirPrint
The AirPrint software feature is a mobile printing solution that allows you to print directly from Apple devices
to an AirPrint‑certified printer.
Notes:
• Make sure that the Apple device and the printer are connected to the same network. If the network has
multiple wireless hubs, then make sure that both devices are connected to the same subnet.
• This application is supported only in some Apple devices.
1 From your mobile device, select a document from your file manager or launch a compatible application.
2 Tap
> Print.
3 Select a printer, and then adjust the settings, if necessary.
4 Print the document.
Printing from a mobile device using Wi
‑Fi Direct®
Wi‑Fi Direct
®
is a printing service that lets you print to any Wi‑Fi Direct‑ready printer.
Note: Make sure that the mobile device is connected to the printer wireless network. For more information,
see
connecting-mobile-device-to-printer-wireless-network-topic.
1 From your mobile device, launch a compatible application or select a document from your file manager.
2 Depending on your mobile device, do one of the following:
• Tap
> Print.
• Tap
> Print.
• Tap
> Print.
3 Select a printer, and then adjust the settings, if necessary.
4 Print the document.
Printing 44
Printing from a flash drive
1 Insert the flash drive.
Notes:
• If you insert the flash drive when an error message appears, then the printer ignores the flash drive.
• If you insert the flash drive while the printer is processing other print jobs, then Busy appears on the
display.
2 From the display, touch the document that you want to print.
If necessary, configure other print settings.
3 Send the print job.
To print another document, touch USB Drive.
Warning—Potential Damage: To avoid loss of data or printer malfunction, do not touch the
flash
drive or
the printer in the area shown while actively printing, reading, or writing from the memory device.
Printing 45
Supported flash drives and file types
Flash drives
• Lexar JumpDrive S70 (16GB and 32GB)
• SanDisk Cruzer (16GB and 32GB)
• PNY Attache (16GB and 32GB)
Notes:
– The printer supports high‑speed USB flash drives with full‑speed standard.
– USB
flash
drives must support the File Allocation Table (FAT) system.
File types
Documents
• PDF (version 1.7 or earlier)
• HTML
• XPS
• Microsoft file formats (.doc, .docx, .xls, .xlsx, .ppt, .pptx)
Images
• .dcx
• .gif
• .JPEG or .jpg
• .bmp
• .pcx
• .TIFF or .tif
• .png
Configuring confidential jobs
1 From the control panel, navigate to:
Settings > Security >
Confidential
Print Setup
For non‑touch‑screen printer models, press
to navigate through the settings.
2 Configure the settings.
Use To
Max Invalid PIN Set the number of times an invalid PIN can be entered.
Note: When the limit is reached, the print jobs for that user name are deleted.
Confidential Job
Expiration
Set the expiration time for confidential print jobs.
Note: Confidential held jobs are stored in the printer until they are released or
deleted manually.
Repeat Job Expiration Set the expiration time for a repeat print job.
Note: Repeat held jobs are stored in the printer memory for reprinting.
Printing 46
Use To
Verify Job Expiration Set the expiration time that the printer prints a copy before printing the remaining
copies.
Note: Verify jobs print one copy to check if it is satisfactory before printing the
remaining copies.
Reserve Job Expiration Set the expiration time that the printer stores print jobs.
Note: Reserve held jobs are automatically deleted after printing.
Require All Jobs to be
Held
Set the printer to hold all print jobs.
Printing confidential and other held jobs
For Windows users
1 With a document open, click File > Print.
2 Click Properties, Preferences, Options, or Setup.
3 Click Print and Hold.
4 Select Use Print and Hold, and then assign a user name.
5 Select the print job type (Confidential, Repeat, Reserve, or Verify).
If the print job is confidential, then enter a four‑digit PIN.
6 Click OK or Print.
7 From the printer home screen, release the print job.
• For confidential print jobs, navigate to:
Held jobs > select your user name > Confidential > enter the PIN > select the print job > configure the
settings > Print
• For other print jobs, navigate to:
Held jobs > select your user name > select the print job > configure the settings > Print
For Macintosh users
1 With a document open, choose File > Print.
If necessary, click the disclosure triangle to see more options.
2 From the print options or Copies & Pages menu, choose Job Routing.
3 Select the print job type
(Confidential,
Repeat, Reserve, or Verify).
If the print job is confidential, then assign a user name and a four‑digit PIN.
4 Click OK or Print.
Printing 47
5 From the printer home screen, release the print job.
• For confidential print jobs, navigate to:
Held jobs > select your user name > Confidential > enter the PIN > select the print job > configure the
settings > Print
• For other print jobs, navigate to:
Held jobs > select your user name > select the print job > configure the settings > Print
Printing a font sample list
1 From the control panel, navigate to:
Settings > Reports > Print > Print Fonts
For non-touch-screen printer models, press
to navigate through the settings.
2 Select a font sample.
Printing a directory list
From the control panel, navigate to:
Settings > Reports > Print > Print Directory
For non-touch-screen printer models, press
to navigate through the settings.
Printing 48
Understanding the printer menus
Menu map
Device
• Preferences
• Eco‑Mode
• Remote Operator Panel
• Notifications
• Power Management
• Accessibility
• Restore Factory Defaults
• Maintenance
• Visible Home Screen Icons
• About this Printer
Print
•
Layout
• Setup
• Quality
• Job Accounting
• XPS
• PDF
• PostScript
• PCL
• HTML
• Image
Paper
• Tray Configuration • Media Configuration
USB Drive
• Flash Drive Print
Network/Ports
•
Network Overview
• Wireless
• Ethernet
• TCP/IP
• SNMP
• IPSec
• 802.1x
• LPD Configuration
• HTTP/FTP Settings
• ThinPrint
• USB
• restrict-external-network-
access-topic
• Google Cloud Print
• Wi‑Fi Direct
Security
•
Login Methods
• Schedule USB Devices
• Security Audit Log
• Login Restrictions
• Confidential Print Setup
• Solutions LDAP Settings
• Disk Encryption
• Erase Temporary Data Files
• Miscellaneous
Reports
•
Menu Settings Page
• Device
• Print
• Network
Help
• Print All Guides
• Mono Quality Guide
• Connection Guide
• Information Guide
• Media Guide
• Moving Guide
• Print Quality Guide
• Supplies Guide
Troubleshooting Print Quality Test Pages
Understanding the printer menus 49
Device
Preferences
Menu item Description
Display Language Set the language of the text that appears on the display.
Country/Region Identify the country or region that the printer is configured to
operate.
Run initial setup
O*
On
Run the setup wizard.
Keyboard
Keyboard Type
Select a language as a keyboard type.
Note: All the Keyboard Type values may not appear or may
require special hardware be installed to appear.
Displayed information
Display Text 1 (IP Address*)
Display Text 2 (Date/Time*)
Custom Text 1
Custom Text 2
Specify the information to appear on the home screen.
Date and Time
Configure
Current Date and Time
Manually Set Date and Time
Date Format (MM‑DD‑YYYY*)
Time Format (12 hour A.M./P.M.*)
Time Zone (UTC‑5:00*)
Network Time Protocol
Enable NTP (On*)
NTP Server
Enable Authentication (None*)
Configure the printer date and time and network time protocol.
Paper Sizes
U.S.*
Metric
Specify the unit of measurement for paper sizes.
Note: The country or region selected in the initial setup
wizard determines the initial paper size setting.
Screen Brightness
20–100% (90*)
Adjust the brightness of the display.
Flash Drive Access
Enabled*
Disabled
Enable access to the flash drive.
Audio Feedback
Button Feedback (On*)
Volume (5*)
• Enable audio feedback for button presses, panel
interactions, paper loaded prompts, and error
notifications.
• Adjust the speaker volume.
Note: An asterisk (*) next to a value indicates the factory default setting.
Understanding the printer menus 50
Menu item Description
Screen Timeout
5–300 seconds (60*)
Set the idle time before the display shows the home screen or
before the printer logs out a user account automatically.
Note: An asterisk (*) next to a value indicates the factory default setting.
Eco-Mode
Menu item Description
Print
Sides
1‑Sided*
2‑Sided
Specify whether to print on one side or two sides of the paper.
Print
Pages per Side
O*
2 pages per side
3 pages per side
4 pages per side
6 pages per side
9 pages per side
12 pages per side
16 pages per side
Print multiple page images on one side of a sheet of paper.
Print
Toner Darkness
1–10 (8*)
Determine the lightness or darkness of text images.
Note: An asterisk (*) next to a value indicates the factory default setting.
Remote Operator Panel
Menu item Description
External VNC Connection
Don’t Allow*
Allow
Connect an external Virtual Network Computing (VNC) client
to the remote control panel.
Authentication Type
None*
Standard Authentication
Set the authentication type when accessing the VNC client
server.
VNC Password Specify the password to connect to the VNC client server.
Note: This menu item appears only if Authentication Type is
set to Standard Authentication.
Note: An asterisk (*) next to a value indicates the factory default setting.
Understanding the printer menus 51
Notifications
Menu item Description
Error Lighting
O
On*
Set the indicator light to come on when a printer error occurs.
Note: This menu item appears only in some printer models.
Alarm Control
O
Single*
Continuous
Set the number of times that the alarm sounds when the printer
requires user intervention.
Supplies
Show Supply Estimates (Show estimates*)
Cartridge Alarm (Single*)
• Show the estimated status of the supplies.
• Set the number of times that the alarm sounds when the
toner cartridge is low.
E
‑mail Alerts Setup
E‑mail Setup
Primary SMTP Gateway
Primary SMTP Gateway Port (25*)
Secondary SMTP Gateway
Secondary SMTP Gateway Port (25*)
SMTP Timeout (30 seconds*)
Reply Address
Always use SMTP default Reply Address
(O*)
Use SSL/TLS (Disabled*)
Require Trusted
Certificate
(On*)
SMTP Server Authentication
(No authentication required*)
Device‑Initiated E‑mail (None*)
Use Active Directory Device Credentials
(O*)
Device Userid
Device Password
Kerberos 5 REALM
NTLM Domain
Disable “SMTP server not set up” error
(O*)
Configure the e‑mail settings of the printer.
Note: An asterisk (*) next to a value indicates the factory default setting.
Understanding the printer menus 52
Menu item Description
Error Prevention
Jam Assist (On*)
Auto Continue (On*)
Auto Reboot
Auto Reboot (Reboot always*)
Max Auto Reboots (2*)
Auto Reboot Window (720 seconds*)
Display Short Paper Error (Auto‑clear*)
Page Protect
(O*)
• Set the printer to flush blank pages or pages with partial
prints automatically after a jammed page has been cleared.
• Let the printer continue processing or printing a job
automatically after clearing certain printer conditions that
require user intervention.
• Set the printer when to restart automatically when an error
occurs.
• Set the printer to show a message when a short paper error
occurs.
• Set the printer to process the entire page into the memory
before printing it.
Jam Content Recovery
Jam Recovery (Auto*)
• Set the printer to reprint jammed pages.
• Specify how to restart a scan job after resolving a paper
jam.
Note: An asterisk (*) next to a value indicates the factory default setting.
Power Management
Menu item Description
Sleep Mode Profile
Print from Sleep Mode
Stay awake after printing
Enter Sleep Mode after printing*
Set the printer to stay in Ready mode or return to Sleep mode
after printing.
Timeouts
Sleep Mode
1–120 minutes (15*)
Set the idle time before the printer begins operating in Sleep
mode.
Timeouts
Hibernate Timeout
Disabled
1 hour
2 hours
3 hours
6 hours
1 day
2 days
3 days*
1 week
2 weeks
1 month
Set the time before the printer turns o.
Note: An asterisk (*) next to a value indicates the factory default setting.
Understanding the printer menus 53
Menu item Description
Timeouts
Hibernate Timeout on Connection
Hibernate
Do Not Hibernate*
Set Hibernate Timeout to turn o the printer while an active
Ethernet connection exists.
Schedule Power Modes
Schedules
Add New Schedule
Schedule the printer when to enter Sleep or Hibernate mode.
Note: An asterisk (*) next to a value indicates the factory default setting.
Accessibility
Menu item Description
Duplicate Key Strike Interval
0–5 seconds (0*)
Set the interval during which the printer ignores duplicate key presses on an
attached keyboard.
Key Repeat Initial Delay
0.25–5 seconds (1*)
Set the initial length of delay before a repeating key starts repeating.
Note: Appears only when a keyboard is attached to the printer.
Key Repeat Rate
0.5–30 (30*)
Set the number of presses per second for a repeating key.
Note: Appears only when a keyboard is attached to the printer.
Prolong Screen Timeout
O*
On
Let the user remain in the same location and reset the Screen Timeout timer when
it expires instead of returning to the home screen.
Note: An asterisk (*) next to a value indicates the factory default setting.
Restore Factory Defaults
Menu item Description
Restore Settings
Restore all settings
Restore printer settings
Restore network settings
Restore app settings
Restore the printer factory default settings.
Understanding the printer menus 54
Maintenance
Configuration Menu
Menu item Description
USB Configuration
USB PnP
1*
2
Change the USB driver mode of the printer to improve its
compatibility with a personal computer.
USB Configuration
USB Speed
Full
Auto*
Set the USB port to run at full speed and disable its high‑speed
capabilities.
Tray Configuration
Size Sensing
Tray [x] Sensing
O
On*
Set the tray to sense automatically the paper size loaded into
it.
Tray Configuration
Tray Linking
Automatic*
O
Set the printer to link the trays that have the same paper type
and paper size settings.
Tray Configuration
Show Tray Insert Message
O
Only for unknown sizes*
Always
Show the Tray Insert message.
Tray Configuration
A5 Loading
Short Edge
Long Edge*
Determine the default loading orientation for the A5 size paper
in all paper sources.
Tray Configuration
Paper Prompts
Auto*
Multipurpose Feeder
Manual Paper
Set the paper source that the user fills when a prompt to load
paper appears.
Tray Configuration
Envelope Prompts
Auto*
Multipurpose Feeder
Manual Envelope
Set the paper source that the user fills when a prompt to load
envelope appears.
Note: An asterisk (*) next to a value indicates the factory default setting.
Understanding the printer menus 55
Menu item Description
Tray Configuration
Action for Prompts
Prompt user*
Continue
Use current
Set the printer to resolve paper- or envelope-related change
prompts.
Reports
Menu Settings Page
Event Log
Event Log Summary
HealthCheck Statistics
Print reports about printer menu settings, status, and event
logs.
Printer Emulations
PPDS Emulation
O*
On
Set the printer to recognize and use the PPDS data stream.
Printer Emulations
PS Emulation
O
On*
Set the printer to recognize and use the PS data stream.
Printer Emulations
Emulator Security
Page Timeout
0–60 (60*)
Set the page timeout during emulation.
Printer Emulations
Emulator Security
Reset Emulator After Job
O*
On
Reset the emulator after a print job.
Printer Emulations
Emulator Security
Disable Printer Message Access
O
On*
Disable access to printer message during emulation.
Print Configuration
Font Sharpening
0–150 (24*)
Set a text point-size value below which the high‑frequency
screens are used when printing font data.
For example, if the value is 24, then all fonts sized 24 points or
less use the high‑frequency screens.
Print Configuration
Print Density
1–5 (3*)
Adjust the toner density when printing documents.
Note: An asterisk (*) next to a value indicates the factory default setting.
Understanding the printer menus 56
Menu item Description
Print Configuration
A4 Fuser
Compress*
Clip
Set the fuser behavior when printing on a letter‑size paper.
Device Operations
Quiet Mode
O*
On
Set the printer to operate in Quiet Mode.
Note: Enabling this setting slows down the overall
performance of the printer.
Device Operations
Safe Mode
O*
On
Set the printer to operate in a special mode, in which it attempts
to continue oering as much functionality as possible, despite
known issues.
For example, when set to On, and the duplex motor is
nonfunctional, the printer performs one‑sided printing of the
documents even if the job is two‑sided printing.
Device Operations
Clear Custom Status
Erase user‑defined strings for the Default or Alternate custom
messages.
Device Operations
Clear all remotely‑installed messages
Erase messages that were remotely installed.
Device Operations
Automatically Display Error Screens
O
On*
Show existing error messages on the display after the printer
remains inactive on the home screen for a length of time equal
to the Screen Timeout setting.
Note: An asterisk (*) next to a value indicates the factory default setting.
Out of Service Erase
Menu item Description
Out of Service Erase
Memory Last Sanitized
Hard Disk Last Sanitized
Show information on when the printer memory or
hard disk was last sanitized.
Note: Hard Disk Last Sanitized appears only when a
hard disk is installed.
Out of Service Erase
Sanitize all information on nonvolatile memory
Erase all printer and network settings
Erase all apps and app settings
Erase all shortcuts and shortcut settings
Sanitize all information on hard disk
Erase downloads (Erase all macros, fonts, PPOs, etc.)
Erase buered jobs
Erase Held jobs
Clear all information on non‑volatile memory and
information on the hard disk.
Note: Sanitize all information on hard disk appears
only when a hard disk is installed.
Understanding the printer menus 57
Visible Home Screen Icons
Menu Description
Status/Supplies
Job Queue
Change Language
Address Book
Bookmarks
Held Jobs
USB
App Profiles
Eco-Settings
Forms and Favorites
Specify which icons to show on the home screen.
About this Printer
Menu item Description
Asset Tag Show the serial number of the printer.
Printer’s Location Identify the printer location. The maximum length is 63 characters.
Contact Personalize the printer name. The maximum length is 63 characters.
Export Configuration File to USB Export the configuration file to a flash drive.
Export Compressed Logs to USB Export the compressed log files to a flash drive.
Send Logs
Cancel
Send
Send diagnostic information to Lexmark.
Print
Layout
Menu item Description
Sides
1‑sided*
2‑sided
Specify whether to print on one side or two sides of the paper.
Flip Style
Long Edge*
Short Edge
Determine which side of the paper (long edge or short edge) is bound when
performing two‑sided printing.
Note: Depending on the option selected, the printer automatically osets
each printed information of the page to bind the job correctly.
Blank Pages
Print
Do Not Print*
Print blank pages that are included in a print job.
Note: An asterisk (*) next to a value indicates the factory default setting.
Understanding the printer menus 58
Menu item Description
Collate
O [1,1,1,2,2,2]*
On [1,2,1,2,1,2]
Keep the pages of a print job stacked in sequence, particularly when printing
multiple copies of the job.
Separator Sheets
None*
Between Copies
Between Jobs
Between Pages
Insert blank separator sheets when printing.
Separator Sheet Source
Tray [x] (1*)
Multipurpose Feeder
Specify the paper source for the separator sheet.
Pages per Side
O*
2 pages per side
3 pages per side
4 pages per side
6 pages per side
9 pages per side
12 pages per side
16 pages per side
Print multiple page images on one side of a sheet of paper.
Pages per Side Ordering
Horizontal*
Reverse Horizontal
Vertical
Reverse Vertical
Specify the positioning of multiple page images when using Pages per Side.
Note: The positioning depends on the number of page images and their
page orientation.
Pages per Side Orientation
Auto*
Landscape
Portrait
Specify the orientation of a multiple‑page document when using Pages per
Side.
Pages per Side Border
None*
Solid
Print a border around each page image when using Pages per Side.
Copies
1–9999 (1*)
Specify the number of copies for each print job.
Print Area
Normal*
Fit to page
Whole Page
Set the printable area on a sheet of paper.
Note: An asterisk (*) next to a value indicates the factory default setting.
Understanding the printer menus 59
Setup
Menu item Description
Printer Language
PCL Emulation*
PS Emulation
Set the printer language.
Note: Setting a printer language default does not prevent a software
program from sending print jobs that use another printer language.
Job Waiting
O*
On
Preserve print jobs requiring supplies so that jobs not requiring the missing
supplies can print.
Note: This menu item appears only when a printer hard disk is installed.
Job Hold Timeout
0–255 (30*)
Set the time in seconds that the printer waits for user intervention before
it holds jobs that require unavailable resources and continues to print other
jobs in the print queue.
Note: This menu item appears only when a printer hard disk is installed.
Download Target
RAM*
Disk
Specify where to save all permanent resources, such as fonts and macros,
that have been downloaded to the printer.
Note: This menu item appears only when a printer hard disk is installed.
Resource Save
O*
On
Determine what the printer does with downloaded resources, such as
fonts and macros, when it receives a job that requires more than the
available memory.
Notes:
• When set to O, the printer retains downloaded resources only until
memory is needed. Resources associated with the inactive printer
language are deleted.
• When set to On, the printer preserves all the permanent
downloaded resources across all language switches. When
necessary, the printer shows memory full messages instead of
deleting permanent resources.
Print All Order
Alphabetical*
Newest First
Oldest First
Specify the order in which held and confidential jobs are printed when Print
All is selected.
Note: This menu item appears only when a printer hard disk is installed.
Note: An asterisk (*) next to a value indicates the factory default setting.
Quality
Menu item Description
Print Resolution
300 dpi
600 dpi*
1200 dpi
1200 Image Q
2400 Image Q
Set the resolution for the text and images on the printed output.
Note: Resolution is determined in dots per inch or image quality.
Note: An asterisk (*) next to a value indicates the factory default setting.
Understanding the printer menus 60
Menu item Description
Pixel Boost
O*
Fonts
Horizontally
Vertically
Both directions
Enable more pixels to print in clusters for clarity to enhance text and images.
Toner Darkness
1–10 (8*)
Determine the lightness or darkness of text images.
Halftone
Normal*
Detail
Enhance the printed output to have smoother lines with sharper edges.
Brightness
‑6 to 6 (0*)
Adjust the brightness of the printed output.
Contrast
0 to 5 (0*)
Adjust the contrast of the printed output.
Gray Correction
O
Auto*
Adjust the contrast enhancement applied to images.
Note: An asterisk (*) next to a value indicates the factory default setting.
Job Accounting
Note: This menu appears only when a printer hard disk is installed.
Menu item Description
Job Accounting
O*
On
Set the printer to create a log of the print jobs that it receives.
Accounting Log Frequency
Daily
Weekly
Monthly*
Specify how often the printer creates a log file.
Log Action at End of Frequency
None*
E‑mail Current Log
E‑mail & Delete Current Log
Post Current Log
Post & Delete Current Log
Specify how the printer responds when the frequency threshold expires.
Note: The value
defined
in Accounting Log Frequency determines when this
action is triggered.
Note: An asterisk (*) next to a value indicates the factory default setting.
Understanding the printer menus 61
Menu item Description
Log Near Full Level
O*
On
Specify the maximum size of the log file before the printer executes the Log
Action at Near Full.
Log Action at Near Full
None*
E‑mail Current Log
E‑mail & Delete Current Log
E‑mail & Delete Oldest Log
Post Current Log
Post & Delete Current Log
Post & Delete Oldest Log
Delete Current Log
Delete Oldest Log
Delete All But Current
Delete All Logs
Specify how the printer responds when the hard disk is nearly full.
Note: The value defined in Log Near Full Level determines when this action
is triggered.
Log Action at Full
None*
E‑mail & Delete Current Log
E‑mail & Delete Oldest Log
Post & Delete Current Log
Post & Delete Oldest Log
Delete Current Log
Delete Oldest Log
Delete All But Current
Delete All Logs
Specify how the printer responds when disk usage reaches the maximum limit
(100MB).
URL to Post Log Specify where the printer posts job accounting logs.
E
‑mail Address to Send Logs Specify the e‑mail address to which the printer sends job accounting logs.
Log File Prefix Specify the prefix for the log file name.
Note: The current host name
defined
in the TCP/IP menu is used as the
default log
file
prefix.
Note: An asterisk (*) next to a value indicates the factory default setting.
XPS
Menu item Description
Print Error Pages
O*
On
Print a test page that contains information on errors, including XML markup
errors.
Minimum Line Width
1–30 (2*)
Set the minimum stroke width of any job printed in 1200 dpi.
Note: An asterisk (*) next to a value indicates the factory default setting.
Understanding the printer menus 62
PDF
Menu item Description
Scale to Fit
O*
On
Scale the page content to fit the selected paper size.
Annotations
Print
Do Not Print*
Specify whether to print annotations in the PDF.
Note: An asterisk (*) next to a value indicates the factory default setting.
PostScript
Menu item Description
Print PS Error
O*
On
Print a page that contains the PostScript error.
Note: When an error occurs, processing of the job stops, the printer
prints an error message, and the rest of the print job is flushed.
Minimum Line Width
1‑30 (2*)
Set the minimum stroke width.
Note: Jobs printed in 1200 dpi use the value directly.
Lock PS Startup Mode
O*
On
Disable the PostScript SysStart file.
Wait Timeout
O
On* (40)
Set the printer to wait for more data before canceling a print job.
Note: An asterisk (*) next to a value indicates the factory default setting.
PCL
Menu item Description
Font Source
Resident*
Disk
Flash
All
Select the source which contains the default font selection.
Notes:
• Flash and Disk appear only in some printer models.
• For Flash and Disk to appear, make sure that they are not read‑ or
write‑protected.
Font Name
[List of available fonts] (Courier*)
Select a font from the specified font source.
Symbol Set
[List of available symbol set] (10U
PC‑8*)
Specify the symbol set for each font name.
Note: A symbol set is a set of alphabetic and numeric characters,
punctuation, and special symbols. Symbol sets support the dierent
languages or specific programs such as math symbols for scientific text.
Note: An asterisk (*) next to a value indicates the factory default setting.
Understanding the printer menus 63
Menu item Description
Pitch
0.08–100 (10*)
Specify the pitch for fixed or monospaced fonts.
Note: Pitch refers to the number of
fixed
‑space characters in a horizontal
inch of type.
Orientation
Portrait*
Landscape
Specify the orientation of text and graphics on the page.
Lines per Page
1–255
Specify the number of lines of text for each page printed through the PCL®
datastream.
Notes:
• This menu item activates vertical escapement that causes the
selected number of requested lines to print between the default
margins of the page.
• 60 is the U.S. factory default setting. 64 is the international factory
default setting.
PCL5 Minimum Line Width
1–30 (2*)
Set the initial minimum stroke width.
Note: Jobs printed in 1200 dpi use the value directly.
PCLXL Minimum Line Width
1–30 (2*)
A4 Width
198 mm*
203 mm
Set the width of the logical page on A4‑size paper.
Note: Logical page is the space on the physical page where data is
printed.
Auto CR after LF
O*
On
Set the printer to perform a carriage return after a line feed control
command.
Note: Carriage return is a mechanism that commands the printer to move
the position of the cursor to the first position on the same line.
Auto LF after CR
O*
On
Set the printer to perform a line feed after a carriage return control
command.
Tray Renumber
Assign MP Feeder
Assign Tray [x]
Assign Manual Paper
Assign Manual Envelope
Configure the printer to work with a dierent print driver or custom
application that uses a dierent set of source assignments to request a
given paper source.
Choose from the following options:
0–199—A numeric value to assign a custom value to a paper source.
200—The printer uses the factory default paper source assignments.
201—The paper source ignores the Select Paper Feed command.
Tray Renumber
View Factory Defaults
Show the factory default value assigned for each paper source.
Tray Renumber
Restore Defaults
Restore the tray renumber values to their factory defaults.
Note: An asterisk (*) next to a value indicates the factory default setting.
Understanding the printer menus 64
Menu item Description
Print Timeout
O
On* (90)
Set the printer to end a print job after it has been idle for the specified
amount of time in seconds.
Note: An asterisk (*) next to a value indicates the factory default setting.
HTML
Menu item Description
Font Name
[List of fonts] (Times*)
Set the font to use for HTML documents.
Font Size
1–255 (12*)
Set the font size to use for HTML documents.
Scale
1–400% (100*)
Scale HTML documents.
Orientation
Portrait*
Landscape
Set the page orientation for HTML documents.
Margin Size
8–255 mm (19*)
Set the page margin for HTML documents.
Backgrounds
Do Not Print
Print*
Print background information or graphics for HTML documents.
Note: An asterisk (*) next to a value indicates the factory default setting.
Image
Menu item Description
Auto Fit
On
O*
Select the best available paper size and orientation setting for an image.
Note: When set to On, this menu item overrides the scaling and orientation
settings for the image.
Invert
O*
On
Invert bitonal monochrome images.
Note: This menu item does not apply to GIF or JPEG image formats.
Scaling
Anchor Top Left
Best Fit*
Anchor Center
Fit Height/Width
Fit Height
Fit Width
Adjust the image to fit the printable area.
Note: When Auto Fit is set to On, Scaling is automatically set to Best Fit.
Note: An asterisk (*) next to a value indicates the factory default setting.
Understanding the printer menus 65
Menu item Description
Orientation
Portrait*
Landscape
Reverse Portrait
Reverse Landscape
Specify the orientation of text and graphics on the page.
Note: An asterisk (*) next to a value indicates the factory default setting.
Paper
Tray
Configuration
Menu item Description
Default Source
Tray [x] (1*)
Multipurpose Feeder
Manual Paper
Manual Envelope
Set the paper source for all print jobs.
Note: Multipurpose Feeder only appears when
Configure
MP is set to
Cassette.
Paper Size/Type
Tray [x]
Multipurpose Feeder
Manual Paper
Manual Envelope
Specify the paper size or paper type loaded in each paper source.
Substitute Size
O
Letter/A4
All Listed*
Set the printer to substitute a specified paper size if the requested size is not
loaded in any paper source.
Notes:
• O prompts the user to load the required paper size.
• Letter/A4 prints A4‑size document on letter when loading letter and
letter‑size jobs on A4 paper size when loading letter.
• All Listed substitutes Letter/A4.
Configure MP
Cassette*
Manual
First
Set the printer when to pick paper loaded in the multipurpose feeder.
Notes:
• When set to Cassette, the printer treats the multipurpose feeder like a
tray.
• When set to Manual, the printer treats the multipurpose feeder like a
manual feeder.
• When set to First, the printer picks paper from the multipurpose feeder
until it is empty, regardless of the required paper source or paper size.
Note: An asterisk (*) next to a value indicates the factory default setting.
Understanding the printer menus 66
Media Configuration
Universal Setup
Menu item Description
Units of Measure
Inches
Millimeters
Specify the unit of measurement for the universal paper.
Note: Inches is the U.S. factory default setting. Millimeters is the
international factory default setting.
Portrait Width
3–14.17 inches (8.50*)
76–359.91 mm (216*)
Set the portrait width of the universal paper.
Portrait Height
3–14.17 inches (14*)
76–359.91 mm (356*)
Set the portrait height of the universal paper.
Feed Direction
Short Edge*
Long Edge
Set the printer to pick paper from the short edge or long edge
direction.
Note: Long Edge appears only when the longest edge is shorter
than the maximum width supported.
Note: An asterisk (*) next to a value indicates the factory default setting.
Media Types
Menu item Description
Plain
Card Stock
Transparency
Recycled
Labels
Vinyl Labels
Bond
Envelope
Rough Envelope
Letterhead
Preprinted
Colored Paper
Light
Heavy
Rough/Cotton
Custom Type [x]
Specify the texture, weight, and orientation of the paper loaded.
Understanding the printer menus 67
USB Drive
Flash Drive Print
Menu item Description
Number of Copies
1–9999 (1*)
Set the number of copies.
Paper Source
Tray [x] (1*)
Multipurpose Feeder
Manual Paper
Manual Envelope
Set the paper source for the print job.
Collate
(1,1,1)(2,2,2)
(1,2,3)(1,2,3)*
Print multiple copies in sequence.
Sides
1‑Sided*
2‑Sided
Specify whether to print on one side or two sides of the paper.
Flip Style
Long Edge*
Short Edge
Determine which side of the paper (long edge or short edge) is bound when
performing two‑sided printing.
Note: Depending on the option selected, the printer automatically osets each
printed information of the page to bind the job correctly.
Pages per Side
O*
[n] pages per side
Print multiple page images on one side of a sheet of paper.
Pages per Side Ordering
Horizontal*
Reverse Horizontal
Reverse Vertical
Vertical
Specify the positioning of multiple page images when using Pages per Side.
Note: The positioning depends on the number of page images and their page
orientation.
Pages per Side Orientation
Auto*
Landscape
Portrait
Specify the orientation of a multiple‑page document when using Pages per Side.
Pages per Side Border
None*
Solid
Print a border around each page image when using Pages per Side.
Note: An asterisk (*) next to a value indicates the factory default setting.
Understanding the printer menus 68
Menu item Description
Separator Sheets
O*
Between Copies
Between Jobs
Between Pages
Specify whether to insert blank separator sheets when printing.
Separator Sheet Source
Tray [x] (1*)
Multipurpose Feeder
Specify the paper source for the separator sheet.
Note: For Multipurpose Feeder to appear, set Configure MP to Cassette from the
Paper menu.
Blank Pages
Do Not Print*
Print
Specify whether to print blank pages in a print job.
Note: An asterisk (*) next to a value indicates the factory default setting.
Network/Ports
Network Overview
Menu item Description
Active Adapter
Auto*
Standard Network
Wireless
Specify how a network is connected.
Note: Wireless appears only when a wireless network adapter is installed.
Network Status Show the connection status of the printer network.
Display Network Status on
Printer
On*
O
Show the network status on the display.
Speed, Duplex Show the speed of the currently active network card.
IPv4 Show the IPv4 address.
All IPv6 Addresses Show all IPv6 addresses.
Reset Print Server Reset all active network connections to the printer.
Note: This setting removes all network
configuration
settings.
Network Job Timeout
O
On* (90 seconds)
Set the time before the printer cancels a network print job.
Banner Page
O*
On
Print a banner page.
Note: An asterisk (*) next to a value indicates the factory default setting.
Understanding the printer menus 69
Wireless
Note: This menu is available only in printers connected to a Wi‑Fi network or printers that have a wireless
network adapter.
Menu item Description
Setup Using Mobile App Configure the Wi‑Fi connection using Lexmark Mobile Assistant.
Setup On Printer Panel
Choose Network
Add Wi‑Fi Network
Network Name
Network Mode
Infrastructure
Wireless Security Mode
Disabled*
WEP
WPA2/WPA - Personal
WPA2 - Personal
802.1x - RADIUS
Configure the Wi‑Fi connection using the control panel.
Note: 802.1x - RADIUS can be configured only from the Embedded
Web Server.
Wi
‑Fi Protected Setup
Start Push Button Method
Start PIN Method
Establish a Wi‑Fi network and enable network security.
Notes:
• Start Push-Button Method connects the printer to a Wi‑Fi
network when buttons on both the printer and the access point
(wireless router) are pressed within a given time.
• Start PIN Method connects the printer to a Wi‑Fi network when
a PIN on the printer is entered into the wireless settings of the
access point.
Network Mode
BSS Type
Infrastructure*
Set the network mode.
Enable Wi
‑Fi Direct
On
O*
Enable Wi-Fi Direct‑capable devices to connect directly to the printer.
Compatibility
802.11b/g/n (2.4GHz)*
802.11a/b/g/n/ac (2.4GHz/5GHz)
802.11a/n/ac (5GHz)
Specify the standard for the Wi‑Fi network.
Note: 802.11a/b/g/n/ac (2.4GHz/5GHz) and 802.11a/n/ac (5GHz) only
appear when a Wi‑Fi option is installed.
Wireless Security Mode
Disabled*
WEP
WPA2/WPA-Personal
WPA2-Personal
802.1x - RADIUS
Set the security mode for connecting the printer to Wi‑Fi devices.
Note: 802.1x - RADIUS can be
configured
only from the Embedded
Web Server.
Understanding the printer menus 70
Menu item Description
WEP Authentication Mode
Auto*
Open
Shared
Set the type of Wireless Encryption Protocol (WEP) for the printer.
Note: This menu item appears only when the Wireless Security
Mode is set to WEP.
Set WEP Key Specify a WEP password for secure Wi‑Fi connection.
WPA2/WPA Personal
AES
Enable Wi‑Fi security through Wi-Fi Protected Access (WPA).
Note: This menu item appears only when the Wireless Security
Mode is set to WPA2/WPA-Personal.
Set Pre
‑Shared Key Set the password for secure Wi‑Fi connection.
WPA2-Personal
AES
Enable Wi‑Fi security through WPA2.
Note: This menu item appears only when the Wireless Security
Mode is set to WPA2-Personal.
802.1x Encryption Mode
WPA+
WPA2*
Enable Wi‑Fi security through 802.1x standard.
Notes:
• This menu item appears only when the Wireless Security Mode
is set to 802.1x - RADIUS.
• 802.1x - RADIUS can be
configured
only from the Embedded
Web Server.
IPv4
Enable DHCP
On*
O
Set Static IP Address
IP Address
Netmask
Gateway
Enable Dynamic Host Configuration Protocol (DHCP) and configure
static IP address.
Note: DHCP is a standard protocol that allows a server to distribute
IP addressing and configuration information dynamically to clients.
IPv6
Enable IPv6
On*
O
Enable DHCPv6
On
O*
Stateless Address Autoconfiguration
On*
O
DNS Server Address
Manually Assigned IPv6 Address
Manually Assigned IPv6 Router
Address Prefix
All IPv6 Addresses
All IPv6 Router Addresses
Enable and configure IPv6 settings in the printer.
Understanding the printer menus 71
Menu item Description
Network Address
UAA
LAA
View the network addresses.
PCL SmartSwitch
O
On*
Set the printer to switch automatically to PCL emulation when a print
job requires it, regardless of the default printer language.
Note: If PCL SmartSwitch is
o,
then the printer does not examine
incoming data and uses the default printer language specified in
the Setup menu.
PS SmartSwitch
O
On*
Set the printer to switch automatically to PS emulation when a print
job requires it, regardless of the default printer language.
Note: If PS SmartSwitch is o, then the printer does not examine
incoming data and uses the default printer language specified in
the Setup menu.
Job Buering
On
O*
Temporarily store print jobs in the printer hard disk before printing.
Note: This menu item appears only when a hard disk is installed.
Mac Binary PS
Auto*
On
O
Set the printer to process Macintosh binary PostScript print jobs.
Notes:
• On processes raw binary PostScript print jobs.
• O filters print jobs using the standard protocol.
Ethernet
Menu item Description
Network Speed Show the speed of an active network adapter.
IPv4
Enable DHCP
On*
O
Enable Dynamic Host Configuration Protocol (DHCP).
Note: DHCP is a standard protocol that allows a server to distribute IP
addressing and configuration information to clients dynamically.
IPv4
Set Static IP Address
IP Address
Netmask
Gateway
Set the static IP address of your printer.
IPv6
Enable IPv6
O*
On
Enable IPv6 in the printer.
Note: An asterisk (*) next to a value indicates the factory default setting.
Understanding the printer menus 72
Menu item Description
IPv6
Enable DHCPv6
O*
On
Enable DHCPv6 in the printer.
IPv6
Stateless Address
Autoconfiguration
O
On*
Set the network adapter to accept the automatic IPv6 address configuration
entries provided by a router.
IPv6
DNS Server Address
Specify the DNS server address.
IPv6
Manually Assigned IPv6
Address
Assign the IPv6 address.
IPv6
Manually Assigned IPv6 Router
Assign the IPv6 address.
IPv6
Address Prefix
0–128 (64*)
Specify the address prefix.
IPv6
All IPv6 Addresses
Show all IPv6 addresses.
IPv6
All IPv6 Router Addresses
Show all IPv6 router addresses.
Network Address
UAA
LAA
Show the printer Media Access Control (MAC) addresses: Locally Administered
Address (LAA) and Universally Administered Address (UAA).
Note: You can change the printer LAA manually.
PCL SmartSwitch
O
On*
Set the printer to switch automatically to PCL emulation when a print job
requires it, regardless of the default printer language.
Note: If PCL SmartSwitch is
o,
then the printer does not examine incoming
data and uses the default printer language specified in the Setup menu.
PS SmartSwitch
O
On*
Set the printer to switch automatically to PS emulation when a print job requires
it, regardless of the default printer language.
Note: If PS SmartSwitch is
o,
then the printer does not examine incoming
data and uses the default printer language specified in the Setup menu.
Job Buering
O
On*
Temporarily store jobs on the printer hard disk before printing.
Notes:
• This menu item appears only when a hard disk is installed.
• This menu item appears only in some printer models.
Note: An asterisk (*) next to a value indicates the factory default setting.
Understanding the printer menus 73
Menu item Description
Mac Binary PS
Auto*
On
O
Set the printer to process Macintosh binary PostScript print jobs.
Notes:
• On processes raw binary PostScript print jobs.
• O filters print jobs using the standard protocol.
Energy Ecient Ethernet
O
On*
Reduce power consumption when the printer does not receive data from the
Ethernet network.
Note: An asterisk (*) next to a value indicates the factory default setting.
TCP/IP
Note: This menu appears only in network printers or printers attached to print servers.
Menu item Description
Set Hostname Set the current TCP/IP host name.
Domain Name Set the domain name.
Allow DHCP/BOOTP to update
NTP server
O
On*
Allow the DHCP and BOOTP clients to update the NTP settings of the printer.
Zero Configuration Name Specify a service name for the zero configuration network.
Enable Auto IP
O*
On
Assign an IP address automatically.
DNS Server Address Specify the current Domain Name System (DNS) server address.
Backup DNS Address Specify the backup DNS server addresses.
Backup DNS Address 2
Backup DNS Address 3
Domain Search Order Specify a list of domain names to locate the printer and its resources that reside
in dierent domains on the network.
Enable DDNS
O*
On
Update the Dynamic DNS settings.
Note: An asterisk (*) next to a value indicates the factory default setting.
Understanding the printer menus 74
Menu item Description
DDNS TTL
300‑31536000 (3600*)
Specify the current DDNS settings.
Default TTL
5‑254 (254*)
DDNS Refresh Time
300‑31536000 (604800*)
Enable mDNS
O
On*
Update multicast DNS settings.
WINS Address Specify a server address for Windows Internet Name Service (WINS).
Enable BOOTP
O*
On
Allow the BOOTP to assign a printer IP address.
Restricted Server List Specify an IP address for the TCP connections.
Notes:
• Use a comma to separate each IP address.
• You can add up to 50 IP addresses.
Restricted Server List Options
Block All Ports*
Block Printing Only
Block Printing and HTTP Only
Specify how the IP addresses in the list can access the printer functionality.
MTU
256‑1500 (1500*)
Specify a maximum transmission unit (MTU) parameter for the TCP connections.
Raw Print Port
1–65535 (9100*)
Specify a raw port number for printers connected on a network.
Outbound Trac Maximum
Speed
O*
On
Enable the printer maximum transfer rate.
Enable SSLv2
O*
On
Enable the SSLv2 protocol.
Enable SSLv3
O*
On
Enable the SSLv3 protocol.
Enable TLSv1.0
O
On*
Enable the TLSv1.0 protocol.
Note: An asterisk (*) next to a value indicates the factory default setting.
Understanding the printer menus 75
Menu item Description
Enable TLSv1.1
O
On*
Enable the TLSv1.1 protocol.
SSL Cipher List Specify the cipher algorithms to use for the SSL or the TLS connections.
Note: An asterisk (*) next to a value indicates the factory default setting.
SNMP
Note: This menu appears only in network printers or printers that are attached to print servers.
Menu item Description
SNMP Versions 1 and 2c
Enabled
O
On*
Allow SNMP Set
O
On*
Enable PPM MIB
O
On*
SNMP Community
Configure Simple Network Management Protocol (SNMP) versions 1
and 2c to install print drivers and applications.
SNMP Version 3
Enabled
O
On*
Set Read/Write Credentials
User Name
Password
Set Read‑only Credentials
User Name
Password
Authentication Hash
MD5
SHA1*
Minimum Authentication Level
No Authentication, No Privacy
Authentication, No Privacy
Authentication, Privacy*
Privacy Algorithm
DES
AES‑128*
Configure SNMP version 3 to install and update the printer security.
Note: An asterisk (*) next to a value indicates the factory default setting.
Understanding the printer menus 76
IPSec
Note: This menu appears only in network printers or printers that are attached to print servers.
Menu item Description
Enable IPSec
O*
On
Enable Internet Protocol Security (IPSec).
Base Configuration
Default*
Compatibility
Secure
Set the IPSec base configuration.
Note: This menu item appears only when Enable IPSec is set to
On.
DH (Die
‑Hellman) Group Proposal
modp2048 (14)*
modp3072 (15)
modp4096 (16)
modp6144 (17)
Set the IPSec encryption.
Note: This menu item appears only when Base
Configuration
is set
to Compatibility.
Proposed Encryption Method
3DES
AES*
Specify the encryption and authentication methods to connect to a
network securely.
Note: These menu items appear only when Base
Configuration
is
set to Compatibility.
Proposed Authentication Method
SHA1
SHA256*
SHA512
IKE SA Lifetime (Hours)
1
2
4
8
24*
Set the amount of time before a new authentication key is generated.
Note: These menu items appear only when Base
Configuration
is
set to Secure.
IPSec SA Lifetime (Hours)
1
2
4
8*
24
IPSec Device Certificate Specify an IPSec certificate.
Note: This menu item appears only when Enable IPSec is set to
On.
Note: An asterisk (*) next to a value indicates the factory default setting.
Understanding the printer menus 77
Menu item Description
Pre‑Shared Key Authenticated
Connections
Host [x]
Address
Key
Configure the authenticated connections of the printer.
Note: These menu items appear only when Enable IPSec is set to
On.
Certificate Authenticated Connections
Host [x] Address[/subnet]
Address[/subnet]
Note: An asterisk (*) next to a value indicates the factory default setting.
802.1x
Note: This menu appears only in network printers or printers that are attached to print servers.
Menu item Description
Active
O*
On
Let the printer join networks that require authentication before
allowing access.
Note: To configure the settings of this menu item, access the
Embedded Web Server.
Note: An asterisk (*) next to a value indicates the factory default setting.
LPD Configuration
Note: This menu appears only in network printers or printers that are attached to print servers.
Menu item Description
LPD Timeout
0–65535 seconds (90*)
Set the time‑out value to stop the Line Printer Daemon (LPD) server
from waiting indefinitely for hung or invalid print jobs.
LPD Banner Page
O*
On
Print a banner page for all LPD print jobs.
Note: A banner page is the first page of a print job used as a
separator of print jobs and to identify the originator of the print job
request.
LPD Trailer Page
O*
On
Print a trailer page for all LPD print jobs.
Note: A trailer page is the last page of a print job.
LPD Carriage Return Conversion
O*
On
Enable carriage return conversion.
Note: Carriage return is a mechanism that commands the printer to
move the position of the cursor to the first position on the same
line.
Note: An asterisk (*) next to a value indicates the factory default setting.
Understanding the printer menus 78
HTTP/FTP Settings
Note: This menu appears only in network printers or printers attached to print servers.
Menu item Description
Enable HTTP Server
O
On*
Access the Embedded Web Server to monitor and manage the printer.
Enable HTTPS
O
On*
Configure the Hypertext Transfer Protocol Secure (HTTPS) settings.
Force HTTPS Connections
O*
On
Force the printer to use the HTTPS connections.
Enable FTP/TFTP
O
On*
Send files using FTP.
Local Domains Specify domain names for HTTP and FTP servers.
Note: This menu item appears only in some printer models.
HTTP Proxy IP Address Configure the HTTP and FTP server settings.
Note: These menu items appear only in some printer models.
FTP Proxy IP Address
HTTP Default IP Port
1–65535 (80*)
HTTPS Device Certificate
FTP Default IP Port
1–65535 (21*)
Timeout for HTTP/FTP
Requests
1–299 (30*)
Specify the amount of time before the server connection stops.
Retries for HTTP/FTP Requests
1–299 (3*)
Set the number of retries to connect to the HTTP/FTP server.
Note: An asterisk (*) next to a value indicates the factory default setting.
ThinPrint
Menu item Description
Enable ThinPrint
O
On*
Print using ThinPrint.
Port Number
4000–4999 (4000*)
Set the port number for the ThinPrint server.
Note: An asterisk (*) next to a value indicates the factory default setting.
Understanding the printer menus 79
Menu item Description
Bandwidth (bits/sec)
100–1000000 (0*)
Set the speed to transmit data in a ThinPrint environment.
Packet Size (kbytes)
0–64000 (0*)
Set the packet size for data transmission.
Note: An asterisk (*) next to a value indicates the factory default setting.
USB
Note: This menu appears only in some printer models.
Menu item Description
PCL SmartSwitch
O
On*
Set the printer to switch to PCL emulation when a print job received through a
USB port requires it, regardless of the default printer language.
Note: If PCL SmartSwitch is
o,
then the printer does not examine incoming
data and uses the default printer language specified in the Setup menu.
PS SmartSwitch
O
On*
Set the printer to switch to PS emulation when a print job received through a
USB port requires it, regardless of the default printer language.
Note: If PS SmartSwitch is o, then the printer does not examine incoming
data and uses the default printer language specified in the Setup menu.
Job Buering
O*
On
Temporarily store jobs on the printer hard disk before printing.
Note: This menu item appears only when a hard disk installed.
Mac Binary PS
On
Auto*
O
Set the printer to process Macintosh binary PostScript print jobs.
Notes:
• When set to On, the printer processes raw binary PostScript print jobs
from computers using the Macintosh operating system.
• When set to Auto, the printer processes print jobs from computers using
either Windows or Macintosh operating systems
• When set to
O,
the printer
filters
PostScript print jobs using the standard
protocol.
Enable USB Port
O
On*
Enable the standard USB port.
Note: An asterisk (*) next to a value indicates the factory default setting.
Google Cloud Print
Menu item Description
Registration
Register
Register the printer to the Google Cloud Print server.
Note: An asterisk (*) next to a value indicates the factory default setting.
Understanding the printer menus 80
Menu item Description
Options
Enable Google Cloud Print
O
On*
Print directly from your Google account.
Options
Enable Local Discovery
O
On*
Allow the registered user and other users on the same subnet to
send jobs to the printer locally.
Options
Enable SSL Peer Verification
O
On*
Verify authenticity of the peer certificate to connect to your Google
account.
Options
Always Print As Image
O*
On
Set the printer to process PDF files as an image for faster printing.
Note: An asterisk (*) next to a value indicates the factory default setting.
Wi‑Fi Direct
Note: This menu appears only when a direct Wi‑Fi network is the active network.
Menu item Description
SSID Specify the service set identifier (SSID) of the Wi‑Fi network.
Set Preshared Key Set the preshared key (PSK) to authenticate and validate users on a Wi‑Fi
connection.
Show PSK on Setup Page
O
On*
Show the PSK on the Network Setup Page.
Group Owner IP Address Specify the IP address of the group owner.
Auto
‑Accept Push Button
Requests
O*
On
Accept requests to connect to the network automatically.
Note: Accepting clients automatically is not secured.
Note: An asterisk (*) next to a value indicates the factory default setting.
Understanding the printer menus 81
Security
Login Methods
Manage Permissions
Menu item Description
Function Access
Modify Address Book
Create Profiles
Manage Bookmarks
Flash Drive Print
Held Jobs Access
User Profiles
Cancel Jobs at the Device
Change Language
Internet Printing Protocol (IPP)
B/W Print
Control access to the printer functions.
Administrative Menus
Security Menu
Network/Ports Menu
Paper Menu
Reports Menu
Function Configuration Menus
Supplies Menu
Option Card Menu
SE Menu
Device Menu
Control access to the printer menus.
Device Management
Remote Management
Firmware Updates
Apps Configuration
Operator Panel Lock
Import / Export All Settings
Out of Service Erase
Control access to the printer management options.
Apps
New Apps
Slideshow
Change Wallpaper
Screen Saver
Eco-Settings
Control access to the printer applications.
Note: The list may vary depending on the applications that are enabled from
the Embedded Web Server.
Understanding the printer menus 82
Local Accounts
Menu item Description
Manage Groups/Permissions
Add Group
Import Access Controls
Function Access
Administrative Menus
Device Management
Apps
All Users
Import Access Controls
Function Access
Administrative Menus
Device Management
Apps
Admin
Control group or user access to the printer functions, applications, and security
settings.
Add User
User Name/Password
User Name
Password
PIN
Create local accounts to manage access to the printer functions.
User Name/Password Accounts
Add User
User Name Accounts
Add User
Password Accounts
Add User
PIN Accounts
Add User
Default Login Methods
Note: This menu appears only when you configure the settings in the Local Accounts menu.
Menu item Description
Control Panel
User Name/Password
User Name
Password
PIN
Specify the default login method to access the control panel.
Understanding the printer menus 83
Menu item Description
Browser
User Name/Password
User Name
Password
PIN
Specify the default login method to access the browser.
Schedule USB Devices
Menu item Description
Schedules
Add New Schedule
Schedule access to the USB ports.
Security Audit Log
Menu item Description
Enable Audit
O*
On
Record the events in the secure audit log and remote syslog.
Enable Remote Syslog
O*
On
Send audit logs to a remote server.
Remote Syslog Server Specify the remote syslog server.
Remote Syslog Port
1–65535 (514*)
Specify the remote syslog port.
Remote Syslog Method
Normal UDP*
Stunnel
Specify a syslog method to transmit logged events to a remote server.
Note: An asterisk (*) next to a value indicates the factory default setting.
Understanding the printer menus 84
Menu item Description
Remote Syslog Facility
0 ‑ Kernel Messages
1 ‑ User‑Level Messages
2 ‑ Mail System
3 ‑ System Daemons
4 ‑ Security/Authorization
Messages*
5 ‑ Messages Generated
Internally by Syslogs
6 ‑ Line Printer Subsystem
7 ‑ Network News Subsystem
8 ‑ UUCP Subsystem
9 ‑ Clock Daemon
10 ‑ Security/Authorization
Messages
11 ‑ FTP Daemon
12 ‑ NTP Subsystem
13 ‑ Log Audit
14 ‑ Log Alert
15 ‑ Clock Daemon
16 ‑ Local Use 0 (local0)
17‑ Local Use 1 (local1)
18 ‑ Local Use 2 (local2)
19 ‑ Local Use 3 (local3)
20 ‑ Local Use 4 (local4)
21 ‑ Local Use 5 (local5)
22 ‑ Local Use 6 (local6)
23 ‑ Local Use 7 (local7)
Specify a facility code that the printer uses when sending log events to a remote
server.
Severity of Events to Log
0 ‑ Emergency
1 ‑ Alert
2 ‑ Critical
3 ‑ Error
4 ‑ Warning*
5 ‑ Notice
6 ‑ Informational
7 ‑ Debug
Specify the priority level cuto for logging messages and events.
Remote Syslog Non
‑Logged
Events
O*
On
Send all events, regardless of severity level, to the remote server.
Admin’s E
‑mail Address Send e‑mail notification of logged events to the administrator.
Note: An asterisk (*) next to a value indicates the factory default setting.
Understanding the printer menus 85
Menu item Description
E‑mail Log Cleared Alert
O*
On
Send e‑mail notification to the administrator when a log entry is deleted.
E
‑mail Log Wrapped Alert
O*
On
Send e‑mail notification to the administrator when the log becomes full and
begins to overwrite the oldest entries.
Log Full Behavior
Wrap Over Older Entries*
E‑mail Log Then Delete All
Entries
Resolve log storage issues when the log fills its allotted memory.
E
‑mail % Full Alert
O*
On
Send e‑mail notification to the administrator when the log fills its allotted
memory.
% Full Alert Level
1–99 (90*)
E
‑mail Log Exported Alert
O*
On
Send e‑mail notification to the administrator when a log is exported.
E
‑mail Log Settings Changed
Alert
O*
On
Send e‑mail notification to the administrator when Enable Audit is set.
Log Line Endings
LF (\n)*
CR (\r)
CRLF (\r\n)
Specify how the log file terminates the end of each line.
Digitally Sign Exports
O*
On
Add a digital signature to each exported log file.
Clear Log Delete all audit logs.
Export Log
Syslog (RFC 5424)
Syslog (RFC 3164)
CSV
Export a security log to a flash drive.
Note: An asterisk (*) next to a value indicates the factory default setting.
Understanding the printer menus 86
Login Restrictions
Menu item Description
Login failures
1–10 (3*)
Specify the number of failed login attempts before the user gets locked out.
Failure time frame
1–60 minutes (5*)
Specify the time frame between failed login attempts before the user gets locked out.
Lockout time
1–60 minutes (5*)
Specify the lockout duration.
Web Login Timeout
1–120 minutes (10*)
Specify the delay for a remote login before the user is logged o automatically.
Note: An asterisk (*) next to a value indicates the factory default setting.
Confidential Print Setup
Menu item Description
Max Invalid PIN
2–10
Set the number of times an invalid PIN can be entered.
Notes:
• A value of zero turns o this setting.
• When the limit is reached, the print jobs for that user name and PIN are
deleted.
• This menu item appears only when a hard disk is installed.
Confidential Job Expiration
O*
1 Hour
4 Hours
24 Hours
1 Week
Set the expiration time for confidential print jobs.
Notes:
• If this menu item is changed while confidential print jobs reside in the printer
memory or hard disk, then the expiration time for those print jobs does not
change to the new default value.
• If the printer is turned o, then all confidential jobs held in the printer memory
are deleted.
Repeat Job Expiration
O*
1 Hour
4 Hours
24 Hours
1 Week
Set the expiration time for a print job that you want to repeat.
Verify Job Expiration
O*
1 Hour
4 Hours
24 Hours
1 Week
Set the expiration time that the printer prints a copy for the user to examine its quality,
before printing the remaining copies.
Note: An asterisk (*) next to a value indicates the factory default setting.
Understanding the printer menus 87
Menu item Description
Reserve Job Expiration
O*
1 Hour
4 Hours
24 Hours
1 Week
Set the expiration time that the printer stores print jobs for printing later.
Require All Jobs to be Held
O*
On
Set the printer to hold all print jobs.
Keep duplicate documents
O*
On
Set the printer to print other documents with the same file name without overwriting
any of the print jobs.
Note: An asterisk (*) next to a value indicates the factory default setting.
Erase Temporary Data Files
Menu item Description
Stored in onboard memory
O*
On
Delete all files stored on the printer memory.
Note: An asterisk (*) next to a value indicates the factory default setting.
Solutions LDAP Settings
Use To
Follow LDAP Referrals
O*
On
Search the dierent servers in the domain for the logged-in user account.
LDAP Certificate Verification
No*
Ye s
Enable verification of LDAP certificates.
Disk Encryption
Note: This menu appears only when a printer hard disk is installed.
Menu item Description
Status
Enabled
Disabled
Determine whether Disk Encryption is enabled.
Understanding the printer menus 88
Menu item Description
Start encryption Prevent the loss of sensitive data in case the printer or its hard disk is stolen.
Note: Enabling disk encryption erases all contents in the hard disk. If necessary, back up
important data from the printer before starting the encryption.
Mobile Services Management
Use To
AirPrint
Print
O
On*
Enable AirPrint printing.
Miscellaneous
Menu item Description
Protected Features
Show*
Hide
Show all the features that Function Access Control (FAC) protects regardless
of the security permission that the user has.
Notes:
• FAC manages access to
specific
menus and functions or disables them
entirely.
• This menu item appears only in some printer models.
Print Permission
O*
On
Let the user log in before printing.
Default Print Permission Login
User Name/Password*
User Name
Solutions LDAP
Set the default login for Print Permission.
Security Reset Jumper
Enable “Guest” access*
No Eect
Specify the eect of using the security reset jumper.
Notes:
• The jumper is located beside a lock icon on the controller board.
• Enable “Guest” access provides full access control to users who are not
logged in.
• No Eect means that the reset has no eect on the printer security
configuration.
Minimum Password Length
0–32 (0*)
Specify the minimum characters that are allowed for a password.
Note: An asterisk (*) next to a value indicates the factory default setting.
Understanding the printer menus 89
Reports
Menu Settings Page
Menu item Description
Menu Settings Page Print a report that contains the printer preferences, settings, and configurations.
Device
Menu item Description
Device Information Print a report that contains information about the printer.
Device Statistics Print a report about printer usage and supply status.
Profile List Print a list of profiles that are stored in the printer.
Asset Report Print a report that contains the printer serial number and model name.
Print
Menu item Description
Print Fonts
PCL Fonts
PS Fonts
Print samples and information about the fonts that are available in each printer
language.
Print Directory Print the resources that are stored in the flash drive or printer hard disk.
Note: This menu item appears only when a
flash
drive or printer hard disk is
installed.
Print Demo
Demo Page
Print a page that shows the printer capabilities and supported solutions.
Network
Menu item Description
Network Setup Page Print a page that shows the configured network and wireless settings on the
printer.
Note: This menu item appears only in network printers or printers connected
to print servers.
Help
Menu item Description
Print All Guides Prints all the guides
Media Guide Provides information about loading paper and specialty media
Understanding the printer menus 90
Menu item Description
Print Quality Guide Provides information about solving print quality issues
Mono Quality Guide Provides information about mono print quality settings
Information Guide Provides more information sources about the printer
Connection Guide Provides information about connecting the printer locally (USB) or to a
network
Moving Guide Provides information about moving, locating, or shipping the printer
Supplies Guide Provides information about ordering supplies
Troubleshooting
Troubleshooting
Menu item Description
Print Quality Test Pages Print sample pages to identify and correct print quality defects.
Printing the Menu Settings Page
From the control panel, navigate to:
Settings > Reports > Menu Settings Page
For non‑touch‑screen printer models, press
to navigate through the settings.
Understanding the printer menus 91
Securing the printer
Note: The hard disk is supported only in some printer models.
Locating the security slot
The printer is equipped with a security lock feature. Attach a security lock compatible with most laptop
computers in the location shown to secure the printer in place.
Erasing printer memory
To erase volatile memory or buered data, turn o the printer.
To er a se non ‑volatile memory or individual settings, device and network settings, security settings, and
embedded solutions, do the following:
1 From the control panel, navigate to:
Settings > Device > Maintenance > Out of Service Erase > Sanitize all information on nonvolatile memory
For non‑touch‑screen printer models, press
to navigate through the settings.
2 Select either Start initial setup or Leave printer oine.
Erasing printer hard disk memory
1 From the control panel, navigate to:
Settings > Device > Maintenance > Out of Service Erase > Sanitize all information on hard disk
For non-touch-screen printer models, press
to navigate through the settings.
2 Depending on your printer model, select ERASE or Continue.
3 Follow the instructions on the display.
Note: This process can take from several minutes to more than an hour, making the printer unavailable
for other tasks.
Securing the printer 92
Encrypting the printer hard disk
This process erases all contents in the hard disk. If necessary, back up important data from the printer before
starting the encryption.
1 From the control panel, navigate to:
Settings > Security > Disk Encryption > Start encryption
For non-touch-screen printer models, press
to navigate through the settings.
2 Follow the instructions on the display.
Notes:
• To avoid loss of data, do not turn o the printer during the encryption process.
• This process can take from several minutes to more than an hour, making the printer unavailable for
other tasks.
• After encryption, the printer automatically restarts.
Restoring factory default settings
1 From the control panel, navigate to:
Settings > Device > Restore Factory Defaults
For non-touch-screen printer models, press
to navigate through the settings.
2 Select Restore all settings.
Statement of Volatility
Type of memory Description
Volatile memory The printer uses standard random access memory (RAM)
to buer temporarily user data during simple print and
copy jobs.
Non-volatile memory The printer may use two forms of non-volatile memory:
EEPROM and NAND (flash memory). Both types are used
to store the operating system, printer settings, network
information, scanner and bookmark settings, and
embedded solutions.
Hard disk memory Some printers may have a hard disk drive installed. The
printer hard disk is designed for printer-specific
functionality. The hard disk lets the printer retain buered
user data from complex print jobs, form data, and font
data.
Erase the content of any installed printer memory in the following circumstances:
• The printer is decommissioned.
• The printer hard disk is replaced.
• The printer is moved to a dierent department or location.
Securing the printer 93
• The printer is serviced by someone from outside your organization.
• The printer is removed from your premises for service.
• The printer is sold to another organization.
Disposing of a printer hard disk
• Degaussing—Flushes the hard disk with a magnetic field that erases stored data
• Crushing—Physically compresses the hard disk to break component parts and render them unreadable
• Milling—Physically shreds the hard disk into small metal bits
Note: To guarantee that all data are completely erased, destroy physically each hard disk where data is
stored.
Securing the printer 94
Maintaining the printer
Warning—Potential Damage: Failure to maintain optimum printer performance, or to replace parts and
supplies, may cause damage to your printer.
Adjusting the speaker volume
Adjusting the default internal speaker volume
1 From the control panel, navigate to:
Settings > Device > Preferences > Audio Feedback
2 Adjust the volume.
Notes:
• If Quiet Mode is enabled, then audible alerts are turned o. This setting also slows the printer
performance.
• The volume resets to the default value after the session is logged out or when the printer wakes from
Sleep or Hibernate mode.
Adjusting the default headphone volume
Note: The headphone jack is available only in some printer models.
1 From the control panel, navigate to:
Settings > Device > Accessibility
2 Adjust Headphone Volume.
Note: The volume resets to the default value after the session is logged out or when the printer wakes
from Sleep or Hibernate mode.
Maintaining the printer 95
Networking
Note: For information on installing the wireless network adapter, see the setup sheet that came with the
adapter.
Connecting the printer to a Wi
‑Fi network
Make sure that Active Adapter is set to Auto. From the control panel, navigate to:
Settings > Network/Ports > Network Overview > Active Adapter
For non-touch-screen printer models, press
to navigate through the settings.
Using the control panel
1 From the control panel, navigate to:
Settings > Network/Ports > Wireless > Setup On Printer Panel
For non-touch-screen printer models, press
to navigate through the settings.
2 Select a Wi‑Fi network, and then type the network password.
Note: For Wi‑Fi‑network‑ready printer models, a prompt to set up the Wi‑Fi network appears during initial
setup.
Using Lexmark Mobile Assistant
1 Depending on your mobile device, download the Lexmark Mobile Assistant application from either the
Google Play store or App Store online store.
2 Depending on your printer model, do one of the following:
• From the home screen, touch Settings > Network/Ports > Wireless > Setup Using Mobile App > Printer
ID.
• From the control panel, navigate to:
> Network/Ports > > Wireless > > Setup Using Mobile App >
Follow the instructions on the display to view the printer ID.
Note: The printer ID is the printer wireless network SSID.
3 From your mobile device, launch the application, and then accept the Terms of Use.
Note: If necessary, grant permissions.
4 Tap Connect to Printer > Go to Wi
‑Fi Settings.
5 Connect your mobile device to the printer wireless network.
6 Return to the application, and then tap Setup Wi-Fi Connection
7 Select a Wi-Fi network, and then type the network password.
8 Tap Done.
Maintaining the printer 96
Connecting the printer to a wireless network using Wi‑Fi Protected Setup
(WPS)
Before you begin, make sure that:
• The access point (wireless router) is WPS‑
certified
or WPS‑compatible. For more information, see the
documentation that came with your access point.
• A wireless network adapter is installed in your printer. For more information, see the instructions that came
with the adapter.
• Active Adapter is set to Auto. From the control panel, navigate to:
Settings > Network/Ports > Network Overview > Active Adapter
For non-touch-screen printer models, press
to navigate through the settings.
Using the Push Button method
1 From the control panel, navigate to:
Settings > Network/Ports > Wireless > Wi‑Fi Protected Setup > Start Push Button Method
For non-touch-screen printer models, press to navigate through the settings.
2 Follow the instructions on the display.
Using the personal identification number (PIN) method
1 From the control panel, navigate to:
Settings > Network/Ports > Wireless > Wi‑Fi Protected Setup > Start PIN Method
For non-touch-screen printer models, press
to navigate through the settings.
2 Copy the eight‑digit WPS PIN.
3 Open a web browser, and then type the IP address of your access point in the address field.
Notes:
• To know the IP address, see the documentation that came with your access point.
• If you are using a proxy server, then temporarily disable it to load the web page correctly.
4 Access the WPS settings. For more information, see the documentation that came with your access point.
5 Enter the eight‑digit PIN, and then save the changes.
Deactivating the Wi‑Fi network
1 From the printer control panel, navigate to:
Settings > Network/Ports > Network Overview > Active Adapter > Standard Networking
For non-touch-screen printer models, press
to navigate through the settings.
2 Follow the instructions on the display.
Maintaining the printer 97
Changing the printer port settings after installing an internal solutions port
Notes:
• If the printer has a static IP address, then do not change the configuration.
• If the computers are configured to use the network name instead of an IP address, then do not change
the configuration.
• If you are adding a wireless internal solutions port (ISP) to a printer previously configured for an Ethernet
connection, then disconnect the printer from the Ethernet network.
For Windows users
1 Open the printers folder.
2 From the shortcut menu of the printer with the new ISP, open the printer properties.
3 Configure the port from the list.
4 Update the IP address.
5 Apply the changes.
For Macintosh users
1 From System Preferences in the Apple menu, navigate to the list of printers, and then select + > IP.
2 Type the IP address in the address field.
3 Apply the changes.
Cleaning the printer
CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock when cleaning the exterior of the
printer, unplug the power cord from the electrical outlet and disconnect all cables from the printer before
proceeding.
Notes:
• Perform this task after every few months.
• Damage to the printer caused by improper handling is not covered by the printer warranty.
1 Turn o the printer, and then unplug the power cord from the electrical outlet.
2 Remove paper from the standard bin and multipurpose feeder.
3 Remove any dust, lint, and pieces of paper around the printer using a soft brush or vacuum.
4 Wipe the outside of the printer with a damp, soft, lint‑free cloth.
Notes:
• Do not use household cleaners or detergents, as they may damage the finish of the printer.
Maintaining the printer 98
• Make sure that all areas of the printer are dry after cleaning.
5 Connect the power cord to the electrical outlet, and then turn on the printer.
CAUTION—POTENTIAL INJURY: To avoid the risk of fire or electrical shock, connect the power cord
to an appropriately rated and properly grounded electrical outlet that is near the product and easily
accessible.
Cleaning the pick tires
1 Turn o the printer.
2 Remove the tray.
Warning—Potential Damage: To prevent damage from electrostatic discharge, touch any exposed metal
frame of the printer before accessing or touching interior areas of the printer.
3 Remove the pick roller.
4 Using a damp, soft, lint-free cloth, wipe the pick tires.
Note: Apply isopropyl alcohol to the cloth.
Maintaining the printer 99
5 Insert the pick roller.
6 Insert the tray.
Ordering parts and supplies
To order parts and supplies in the U.S., contact Lexmark at 1-800-539-6275 for information about Lexmark
authorized supplies dealers in your area. In other countries or regions, go to
www.lexmark.com or contact the
place where you purchased the printer.
Note: All life estimates for printer supplies assume printing on letter‑ or A4‑size plain paper.
Checking the status of parts and supplies
1 From the control panel, navigate to:
Settings > Reports > Device > Device Statistics
For non‑touch‑screen printer models, press
to navigate through the settings.
2 From the Supply Information section of the pages printed, check the status of parts and supplies.
Maintaining the printer 100
Using genuine Lexmark parts and supplies
Your Lexmark printer is designed to function best with genuine Lexmark parts and supplies. Use of third-party
supplies or parts may aect the performance, reliability, or life of the printer and its imaging components. It can
also aect warranty coverage. Damage caused by the use of third-party parts and supplies is not covered by
the warranty. All life indicators are designed to function with Lexmark parts and supplies, and may deliver
unpredictable results if third-party parts and supplies are used. Imaging component usage beyond the intended
life may damage your Lexmark printer or its associated components.
Ordering a toner cartridge
Notes:
• The estimated cartridge yield is based on the ISO/IEC 19752 standard.
• Extremely low print coverage for extended periods of time may negatively aect actual yield.
Lexmark MS821, MS822, MS823, MS725, MS825, and MS826 Return Program toner cartridges
Item United
States and
Canada
European
Economic
Area
Asia Pacific Latin
America
Rest of
Europe,
Middle East,
and Africa
Australia
and New
Zealand
Worldwide
Return
Program
toner
cartridge
58D1000 58D2000 58D3000 58D4000 58D5000 58D6000 58D000G
High yield
Return
Program
toner
cartridge
58D1H00 58D2H00 58D3H00 58D4H00 58D5H00 58D6H00 58D0H0G
High yield
Corporate
Return
Program
toner
cartridge
1
58D1H0E 58D2H0E 58D3H0E 58D4H0E 58D5H0E 58D6H0E N/A
Extra high
yield Return
Program
toner
cartridge
2
58D1X00 58D2X00 58D3X00 58D4X00 58D5X00 58D6X00 58D0X0G
1
Available only for contract‑managed printers. For more information, contact your Lexmark representative or system
administrator.
2
Supported only in Lexmark MS725, MS823, MS825, and MS826 printer models.
Maintaining the printer 101
Item United
States and
Canada
European
Economic
Area
Asia Pacific Latin
America
Rest of
Europe,
Middle East,
and Africa
Australia
and New
Zealand
Worldwide
Extra high
yield
Corporate
Return
Program
toner
cartridge
1,2
58D1X0E 58D2X0E 58D3X0E 58D4X0E 58D5X0E 58D6X0E N/A
Ultra high
yield Return
Program
toner
cartridge
2
58D1U00 58D2U00 58D3U00 58D4U00 58D5U00 58D6U00 58D0U0G
Ultra high
yield
Corporate
Return
Program
toner
cartridge
1,2
58D1U0E 58D2U0E 58D3U0E 58D4U0E 58D5U0E 58D6U0E N/A
1
Available only for contract‑managed printers. For more information, contact your Lexmark representative or system
administrator.
2
Supported only in Lexmark MS725, MS823, MS825, and MS826 printer models.
Lexmark M5255 and M5270 Return Program toner cartridges
Item United States,
Canada, Australia,
and New Zealand
Europe, Middle East,
and Africa
Asia Pacific Latin America
Return Program toner
cartridge
25B3074 25B3079 25B3120 25B3124
Lexmark B2865 Return Program toner cartridges
Item United States
and Canada
European
Economic
Area
Asia Pacific Latin America Rest of
Europe,
Middle East,
and Africa
Australia and
New Zealand
Return
Program toner
cartridge
B281000 B282000 B283000 B284000 B285000 B286000
High yield
Return
Program toner
cartridge
B281H00 B282H00 B283H00 B284H00 B285H00 B286H00
Maintaining the printer 102
Item United States
and Canada
European
Economic
Area
Asia Pacific Latin America Rest of
Europe,
Middle East,
and Africa
Australia and
New Zealand
Extra high
yield Return
Program toner
cartridge
B281X00 B282X00 B283X00 B284X00 B285X00 B286X00
Regular toner cartridges
Item Worldwide
High yield toner cartridge
1
58D0HA0
Extra high yield toner cartridge
2
B280XA0
Ultra high yield toner cartridge
3
58D0UA0
1
Supported only in Lexmark MS821 and MS822 printer models.
2
Supported only in the Lexmark B2865 printer model.
3
Supported only in Lexmark MS725, MS823, MS825, and MS826 printer models.
Ordering an imaging unit
Extremely low print coverage for extended periods of time may cause imaging unit parts to fail before the toner
exhaustion.
Item Lexmark Return Program
Corporate Return Program
*
Regular
Imaging unit 58D0Z00 58D0Z0E 58D0ZA0
* This imaging unit is available only for contract‑managed printers. For more information, contact your Lexmark
representative or system administrator.
Ordering a staple cartridge
Part name Part number
Staple cartridge 35S8500
Ordering a maintenance kit
To identify the fuser type, open door A, and then remove the toner cartridge and imaging unit. Find the
two‑digit fuser type in front of the fuser, for example, 00 or 01.
Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes.
Extended exposure to light may cause print quality problems.
Notes:
• Using certain types of paper may require more frequent replacement of the maintenance kit.
Maintaining the printer 103
• The separator assembly, fuser, pick roller assembly, and transfer roller are included in the maintenance
kit and can be ordered individually and replaced if necessary.
• For more information on replacing the maintenance kit, see the documentation that came with the kit.
Return Program fuser maintenance kits
Fuser maintenance kit
type
Part number
Type 00 41X2233
Type 01 41X2234
Type 02 41X2235
Type 03 41X2236
Type 04 41X2237
Type 11 41X2242
Type 13 41X2243
Type 32 41X2250
Type 33 41X2251
Type 35 41X2252
Type 36 41X2253
Regular fuser maintenance kits
Fuser maintenance kit
type
Part number
Type 05 41X2238
Type 06 41X2239
Type 07 41X2240
Type 08 41X2241
Type 17 41X2244
Type 19 41X2245
Roller maintenance kit
Item Part number
Printer engine roller
maintenance kit
41X2352
Configuring supply notifications
1 Open a web browser, and then type the printer IP address in the address
field.
Maintaining the printer 104
Notes:
• View the printer IP address on the printer home screen. The IP address appears as four sets of
numbers separated by periods, such as 123.123.123.123.
• If you are using a proxy server, then temporarily disable it to load the web page correctly.
2 Click Settings > Device >
Notifications
.
3 From the Supplies menu, click Custom Supply
Notifications
.
4 Select a notification for each supply item.
5 Apply the changes.
Replacing parts and supplies
Replacing the toner cartridge
1 Open door A.
Warning—Potential Damage: To prevent damage from electrostatic discharge, touch any exposed metal
frame of the printer before accessing or touching interior areas of the printer.
2 Remove the used toner cartridge.
Maintaining the printer 105
3 Unpack the new toner cartridge, and then shake it to redistribute the toner.
4 Insert the new toner cartridge.
5 Close the door.
Replacing the imaging unit
1 Open door A.
Warning—Potential Damage: To prevent damage from electrostatic discharge, touch any exposed metal
frame of the printer before accessing or touching interior areas of the printer.
Maintaining the printer 106
2 Remove the toner cartridge.
3 Remove the used imaging unit.
4 Unpack the new imaging unit, and then shake it to redistribute the toner.
Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes.
Extended exposure to light may cause print quality problems.
Warning—Potential Damage: Do not touch the photoconductor drum. Doing so may aect the quality of
future print jobs.
Maintaining the printer 107
5 Remove the packing material.
6 Insert the new imaging unit.
7 Insert the toner cartridge.
8 Close the door.
Replacing the fuser
1 Open door C.
CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a
hot component, allow the surface to cool before touching it.
Maintaining the printer 108
Warning—Potential Damage: To prevent damage from electrostatic discharge, touch any exposed metal
frame of the printer before accessing or touching interior areas of the printer.
2 Unlock the fuser.
3 Remove the used fuser.
4 Unpack the new fuser.
Maintaining the printer 109
5 Insert the new fuser until it clicks into place.
6 Lock the fuser.
7 Close the door.
Maintaining the printer 110
Replacing the hot roll fuser
1 Remove the standard bin cover.
2 Open door C.
CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a
hot component, allow the surface to cool before touching it.
Warning—Potential Damage: To prevent damage from electrostatic discharge, touch any exposed metal
frame of the printer before accessing or touching interior areas of the printer.
Maintaining the printer 111
3 Unlock the hot roll fuser.
4 Remove the used hot roll fuser.
5 Unpack the new hot roll fuser.
6 Insert the new hot roll fuser until it clicks into place.
7 Lock the hot roll fuser.
8 Close the door.
Maintaining the printer 112
9 Install the standard bin cover.
Replacing the transfer roller
1 Open door A.
Warning—Potential Damage: To prevent damage from electrostatic discharge, touch any exposed metal
frame of the printer before accessing or touching interior areas of the printer.
Maintaining the printer 113
2 Remove the toner cartridge.
3 Remove the imaging unit.
4 Remove the used transfer roller.
CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a
hot component, allow the surface to cool before touching it.
Maintaining the printer 114
5 Unpack the new transfer roller.
6 Insert the new transfer roller until it clicks into place.
Maintaining the printer 115
7 Insert the imaging unit.
8 Insert the toner cartridge.
9 Close the door.
Replacing the pick roller
1 Remove the tray.
Warning—Potential Damage: To prevent damage from electrostatic discharge, touch any exposed metal
frame of the printer before accessing or touching interior areas of the printer.
Maintaining the printer 116
2 Remove the used pick roller.
3 Unpack the new pick roller.
4 Install the new pick roller.
5 Insert the tray.
Replacing the pick roller in the multipurpose feeder
1 Open the multipurpose feeder.
Warning—Potential Damage: To prevent damage from electrostatic discharge, touch any exposed metal
frame of the printer before accessing or touching interior areas of the printer.
Maintaining the printer 117
2 Remove the used pick roller.
3 Unpack the new pick roller.
Maintaining the printer 118
4 Install the new pick roller.
5 Close the multipurpose feeder.
Maintaining the printer 119
Replacing the staple cartridge in the staple finisher
1 Open door F.
2 Remove the staple cartridge holder.
3 Remove the empty staple cartridge.
Maintaining the printer 120
4 Insert the new staple cartridge.
5 Insert the staple cartridge holder.
6 Close the door.
Replacing the staple cartridge in the staple, hole punch
finisher
1 Depending on the staple cartridge to replace, open either door F or door G.
Maintaining the printer 121
2 Remove the staple cartridge holder.
3 Remove the empty staple cartridge.
4 Insert the new staple cartridge.
5 Insert the staple cartridge holder.
6 Close the door.
Maintaining the printer 122
Moving the printer
Moving the printer to another location
CAUTION—POTENTIAL INJURY: If the printer weight is greater than 20 kg (44 lb), then it may require
two or more people to lift it safely.
CAUTION—POTENTIAL INJURY: To avoid the risk of fire or electrical shock, use only the power cord
provided with this product or the manufacturer's authorized replacement.
CAUTION—POTENTIAL INJURY: When moving the printer, follow these guidelines to avoid personal
injury or printer damage:
• Make sure that all doors and trays are closed.
• Turn o the printer, and then unplug the power cord from the electrical outlet.
• Disconnect all cords and cables from the printer.
• If the printer has separate floor-standing optional trays or output options attached to it, then disconnect
them before moving the printer.
• If the printer has a caster base, then carefully roll it to the new location. Use caution when passing over
thresholds and breaks in flooring.
• If the printer does not have a caster base but is configured with optional trays or output options, then remove
the output options and lift the printer o the trays. Do not try to lift the printer and any options at the same
time.
• Always use the handholds on the printer to lift it.
• Any cart used to move the printer must have a surface able to support the full footprint of the printer.
• Any cart used to move the hardware options must have a surface able to support the dimensions of the
options.
• Keep the printer in an upright position.
• Avoid severe jarring movements.
• Make sure that your fingers are not under the printer when you set it down.
• Make sure that there is adequate clearance around the printer.
Note: Damage to the printer caused by improper moving is not covered by the printer warranty.
Shipping the printer
For shipping instructions, go to
http://support.lexmark.com or contact customer support.
Maintaining the printer 123
Saving energy and paper
Configuring power save mode settings
Sleep mode
1 From the control panel, navigate to:
Settings > Device > Power Management > Timeouts > Sleep Mode
For non‑touch‑screen printer models, press
to navigate through the settings.
2 Enter the amount of time that the printer stays idle before it enters Sleep mode.
Hibernate mode
1 From the control panel, navigate to:
Settings > Device > Power Management > Timeouts > Hibernate Timeout
For non‑touch‑screen printer models, press
to navigate through the settings.
2 Select the amount of time before the printer enters Hibernate mode.
Notes:
• Make sure to wake the printer from Hibernate mode before sending a print job.
• To wake the printer from Hibernate mode, press the power button.
• The Embedded Web Server is disabled when the printer is in Hibernate mode.
Adjusting the brightness of the display
Note: This setting is available only in some printer models.
1 From the home screen, touch Settings > Device > Preferences.
2 In the Screen Brightness menu, adjust the setting.
Conserving supplies
• Print on both sides of the paper.
Note: Two-sided printing is the default setting in the print driver.
• Print multiple pages on a single sheet of paper.
• Use the preview feature to see how the document looks like before printing it.
• Print one copy of the document to check its content and format for accuracy.
Maintaining the printer 124
Recycling
Recycling Lexmark products
To return Lexmark products for recycling:
1 Go to
www.lexmark.com/recycle.
2 Select the product you want to recycle.
Note: Printer supplies and hardware not listed in the Lexmark Collection and Recycling Program may be
recycled through your local recycling center.
Recycling Lexmark packaging
Lexmark continually strives to minimize packaging. Less packaging helps to ensure that Lexmark printers are
transported in the most ecient and environmentally sensitive manner and that there is less packaging to
dispose of. These
eciencies
result in fewer greenhouse emissions, energy savings, and natural resource
savings. Lexmark also
oers
recycling of packaging components in some countries or regions. For more
information, go to
www.lexmark.com/recycle, and then choose your country or region. Information on available
packaging recycling programs is included with the information on product recycling.
Lexmark cartons are 100% recyclable where corrugated recycling facilities exist. Facilities may not exist in your
area.
The foam used in Lexmark packaging is recyclable where foam recycling facilities exist. Facilities may not exist
in your area.
When you return a cartridge to Lexmark, you can reuse the box that the cartridge came in. Lexmark recycles
the box.
Maintaining the printer 125
Clearing jams
Avoiding jams
Load paper properly
• Make sure paper lies flat in the tray.
Correct loading of paper Incorrect loading of paper
• Do not remove a tray while the printer is printing.
• Do not load a tray while the printer is printing. Load it before printing, or wait for a prompt to load it.
• Do not load too much paper. Make sure the stack height is below the maximum paper fill indicator.
• Do not slide the paper into the tray. Load paper as shown in the illustration.
• Make sure the guides in the tray or the multipurpose feeder are properly positioned and are not pressing
tightly against the paper or envelopes.
• Push the tray firmly into the printer after loading paper.
• If you are loading prepunched paper for use with the staple finisher, then make sure the holes on the long
edge of the paper are on the right side of the tray. For more information, see the “Loading paper and specialty
media” section of the User’s Guide.
Clearing jams 126
Allow the paper to enter the optional mailbox bins properly
• Make sure to adjust the bin extender so that the paper size indicators match the size of the paper used.
Notes:
– If the bin extender is shorter than the size of the paper you are printing on, then the paper causes a
jam in the mailbox bin. For example, if you are printing on a legal-size paper and the bin extender is
set to letter-size, then a jam occurs.
– If the bin extender is longer than the size of the paper you are printing on, then the edges become
uneven and the paper is not stacked properly. For example, if you are printing on a letter-size paper
and the bin extender is set to legal-size, then the paper does not stack properly.
• If paper needs to be returned to the mailbox bin, then insert the paper under the bin arm, and then push
the paper all the way back.
Note: If the paper is not under the bin arm, then a jam occurs due to an
overfilled
bin.
Use recommended paper
• Use only recommended paper or specialty media.
• Do not load wrinkled, creased, damp, bent, or curled paper.
Clearing jams 127
• Flex, fan, and straighten paper or specialty media before loading it.
• Do not use paper that has been cut or trimmed by hand.
• Do not mix paper sizes, weights, or types in the same tray.
• Make sure the paper size and type are set correctly on the computer or printer control panel.
• Store paper per manufacturer recommendations.
Identifying jam locations
Notes:
• When Jam Assist is set to On, the printer
flushes
blank pages or pages with partial prints after a jammed
page has been cleared. Check your printed output for blank pages.
• When Jam Recovery is set to On or Auto, the printer reprints jammed pages.
Clearing jams 128
Jam locations
1 Finisher or output option bin
2 Standard bin
3 Door A
4 Multipurpose feeder
5 Trays
6 Finisher or output option rear door
• Door H
• Door K
• Door L
• Door N
• Door P
7 Door C
8 Staple cartridge access door
• Door F
• Door G
Clearing jams 129
Paper jam in trays
1 Remove the tray.
2 Remove the jammed paper.
Note: Make sure that all paper fragments are removed.
3 Insert the tray.
Paper jam in door A
1 Open door A.
Warning—Potential Damage: To prevent damage from electrostatic discharge, touch any exposed metal
frame of the printer before accessing or touching interior areas of the printer.
Clearing jams 130
2 Remove the toner cartridge.
3 Remove the imaging unit.
Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes.
Extended exposure to light may cause print quality problems.
Warning—Potential Damage: Do not touch the photoconductor drum. Doing so may
aect
the quality of
future print jobs.
Clearing jams 131
4 Pull out the duplex unit.
5 Remove the jammed paper.
Note: Make sure that all paper fragments are removed.
6 Insert the duplex unit.
7 Insert the imaging unit.
Clearing jams 132
8 Insert the toner cartridge.
9 Close the door.
Paper jam in door C
1 Open door C.
CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a
hot component, allow the surface to cool before touching it.
Warning—Potential Damage: To prevent damage from electrostatic discharge, touch any exposed metal
frame of the printer before accessing or touching interior areas of the printer.
2 Remove the jammed paper from any of the following areas:
Note: Make sure that all paper fragments are removed.
Clearing jams 133
• Fuser area
• Below the fuser area
• Duplex area
3 Close the door.
Paper jam in the standard bin
Remove the jammed paper.
Note: Make sure that all paper fragments are removed.
Clearing jams 134
Paper jam in the multipurpose feeder
1 Remove paper from the multipurpose feeder.
2 Remove the jammed paper.
Note: Make sure that all paper fragments are removed.
3 Flex, fan, and align the paper edges before loading.
4 Reload paper.
Clearing jams 135
Paper jam in the output expander
1 Open door K.
2 Remove the jammed paper.
Note: Make sure that all paper fragments are removed.
3 Close the door.
Paper jam in the high
‑capacity output expander
1 Open door L.
2 Remove the jammed paper.
Note: Make sure that all paper fragments are removed.
Clearing jams 136
3 Close the door.
Paper jam in the 4
‑bin mailbox
Paper jam in door N
1 Open door N.
2 Remove the jammed paper.
Note: Make sure that all paper fragments are removed.
Clearing jams 137
3 Close the door.
Paper jam in the mailbox bin
Remove the jammed paper.
Note: Make sure that all paper fragments are removed.
Paper jam in the staple finisher
Paper jam in door H
1 Open door H.
2 Remove the jammed paper.
Note: Make sure that all paper fragments are removed.
Clearing jams 138
3 Close the door.
Paper jam in the staple
finisher
bin
Remove the jammed paper.
Note: Make sure that all paper fragments are removed.
Paper jam in the staple, hole punch finisher
Paper jam in door P
1 Open door P.
2 Remove the jammed paper.
Note: Make sure that all paper fragments are removed.
Clearing jams 139
3 Close the door.
Paper jam in the staple, hole punch
finisher
bin
Remove the jammed paper.
Note: Make sure that all paper fragments are removed.
Staple jam in the staple finisher
1 Open door F.
Clearing jams 140
2 Remove the staple cartridge holder.
3 Remove the loose staples.
Clearing jams 141
4 Press the staples against the metal bracket.
Note: If the staples are at the rear of the cartridge, then shake the cartridge downward to bring the
staples near the metal bracket.
5 Insert the staple cartridge holder until it clicks into place.
6 Close the door.
Clearing jams 142
Staple jam in the staple, hole punch finisher
1 Depending on the staple jam location, open either door F or door G.
2 Remove the staple cartridge holder.
Clearing jams 143
3 Remove the loose staples.
4 Press the staples against the metal bracket.
Note: If the staples are at the rear of the cartridge, then shake the cartridge downward to bring the
staples near the metal bracket.
Clearing jams 144
5 Insert the staple cartridge holder until it clicks into place.
6 Close the door.
Clearing jams 145
Troubleshooting
Network connection problems
Cannot open Embedded Web Server
Action Yes No
Step 1
Check if the printer is on.
Is the printer on?
Go to step 2. Turn on the printer.
Step 2
Make sure that the printer IP address is correct.
Notes:
• View the IP address on the home screen.
• An IP address appears as four sets of numbers separated by
periods, such as 123.123.123.123.
Is the printer IP address correct?
Go to step 3. Type the correct
printer IP address in
the address field.
Step 3
Check if you are using a supported browser:
• Internet Explorer version 11 or later
• Microsoft Edge
• Safari version 6 or later
• Google Chrome
TM
version 32 or later
• Mozilla Firefox version 24 or later
Is your browser supported?
Go to step 4. Install a supported
browser.
Step 4
Check if the network connection is working.
Is the network connection working?
Go to step 5. Contact your
administrator.
Step 5
Make sure that the cable connections to the printer and print server
are secure. For more information, see the documentation that
came with the printer.
Are the cable connections secure?
Go to step 6. Secure the cable
connections.
Step 6
Check if the web proxy servers are disabled.
Are the web proxy servers disabled?
Go to step 7. Contact your
administrator.
Troubleshooting 146
Action Yes No
Step 7
Access the Embedded Web Server.
Did the Embedded Web Server open?
The problem is
solved.
Contact
customer
support.
Unable to read
flash
drive
Action Yes No
Step 1
Check if the printer is not busy processing another print, copy,
scan, or fax job.
Is the printer ready?
Go to step 2. Wait for the printer to
finish processing the
other job.
Step 2
Check if the flash drive is supported. For more information, see
“Supported flash drives and file types” on page 46.
Is the
flash
drive supported?
Go to step 3. Insert a supported
flash drive.
Step 3
Remove, and then insert the flash drive.
Does the printer recognize the flash drive?
The problem is
solved.
Contact
customer
support.
Enabling the USB port
From the control panel, navigate to:
Settings > Network/Ports > USB > Enable USB Port
For non-touch-screen printer models, press
to navigate through the settings.
Checking the printer connectivity
1 Print the Network Setup Page.
From the control panel, navigate to:
Settings > Reports > Network > Network Setup Page
For non-touch-screen printer models, press
to navigate through the settings.
2 Check the first section of the page and confirm that the status is connected.
If the status is not connected, then the LAN drop may be inactive or the network cable may be unplugged
or malfunctioning. Contact your administrator for assistance.
Troubleshooting 147
Hardware options problems
Cannot detect internal option
Action Yes No
Step 1
Turn o the printer, wait for about 10 seconds, and then turn on the
printer.
Does the internal option operate correctly?
The problem is
solved.
Go to step 2.
Step 2
Print the Menu Settings Page, and then check if the internal option
appears in the Installed Features list.
Is the internal option listed in the menu settings page?
Go to step 4. Go to step 3.
Step 3
Check if the internal option is installed properly into the controller
board.
a Turn o the printer, and then unplug the power cord from the
electrical outlet.
b Make sure that the internal option is installed in the appropriate
connector in the controller board.
c Connect the power cord to the electrical outlet, and then turn
on the printer.
CAUTION—POTENTIAL INJURY: To avoid the risk of fire
or electrical shock, connect the power cord to an
appropriately rated and properly grounded electrical outlet
that is near the product and easily accessible.
Does the internal option operate correctly?
The problem is
solved.
Go to step 4.
Step 4
a Check if the internal option is available in the print driver.
Note: If necessary, manually add the internal option in the
print driver to make it available for print jobs. For more
information, see
“Adding available options in the print driver”
on page 210.
b Resend the print job.
Does the internal option operate correctly?
The problem is
solved.
Contact
customer
support.
Defective flash detected
Try one or more of the following:
• Replace the defective flash memory.
• From the printer control panel, select Continue to ignore the message and continue printing.
Troubleshooting 148
• Cancel the current print job.
Not enough free space in flash memory for resources
Try one or more of the following:
• From the printer control panel, select Continue to clear the message and continue printing.
• Delete fonts, macros, and other data stored in the flash memory.
• Install flash memory with larger capacity.
Note: Downloaded fonts and macros that are not previously stored in the flash memory are deleted.
Unformatted flash detected
Try one or more of the following:
• From the control panel, select Continue to stop the defragmentation and continue printing.
• Format the flash memory.
Note: If the error message remains, then the flash memory may be defective and needs to be
replaced.
Issues with supplies
Replace cartridge, printer region mismatch
To correct this problem, purchase a cartridge with the correct region that matches the printer region, or
purchase a worldwide cartridge.
• The first number in the message after 42 indicates the region of the printer.
• The second number in the message after 42 indicates the region of the cartridge.
Printer and toner cartridge regions
Region Numeric code
Worldwide or Undefined region 0
North America (United States, Canada) 1
European Economic Area, Western Europe, Nordic countries, Switzerland 2
Asia Pacific 3
Latin America 4
Rest of Europe, Middle East, Africa 5
Australia, New Zealand 6
Invalid region 9
Note: To
find
the region settings of the printer and toner cartridge, print the print quality test pages.
From the control panel, navigate to: Settings > Troubleshooting > Print Quality Test Pages.
Troubleshooting 149
Non‑Lexmark supply
The printer has detected a non‑Lexmark supply or part installed in the printer.
Your Lexmark printer is designed to function best with genuine Lexmark supplies and parts. Use of third-
party supplies or parts may aect the performance, reliability, or life of the printer and its imaging
components.
All life indicators are designed to function with Lexmark supplies and parts and may deliver unpredictable
results if third-party supplies or parts are used. Imaging component usage beyond the intended life may
damage your Lexmark printer or associated components.
Warning—Potential Damage: Use of third-party supplies or parts can
aect
warranty coverage.
Damage caused by the use of third-party supplies or parts may not be covered by the warranty.
To accept any and all of these risks and to proceed with the use of non-genuine supplies or parts in your
printer, depending on your printer model, from the control panel, press and hold X and #, or X and
,
simultaneously for 15 seconds.
If you do not want to accept these risks, then remove the third-party supply or part from your printer and
install a genuine Lexmark supply or part. For more information, see
“Using genuine Lexmark parts and
supplies” on page 101.
If the printer does not print after pressing and holding X and #, or X and
, simultaneously for 15 seconds,
then reset the supply usage counter.
1 From the control panel, navigate to:
Settings > Device > Maintenance > Configuration Menu > Supply Usage And Counters
For non‑touch‑screen printer models, press
to navigate through the settings.
2 Select the part or supply that you want to reset, and then select Start.
3 Read the warning message, and then select Continue.
4 Press and hold X and #, or X and , simultaneously for 15 seconds to clear the message.
Note: If you are unable to reset the supply usage counters, then return the item to the place of
purchase.
Paper feed problems
Envelope seals when printing
Action Yes No
Step 1
a Use an envelope that has been stored in a dry environment.
Note: Printing on envelopes with high moisture content can
seal the
flaps.
b Send the print job.
Does the envelope seal when printing?
Go to step 2. The problem is
solved.
Troubleshooting 150
Action Yes No
Step 2
a Make sure that paper type is set to Envelope.
From the control panel, navigate to:
Settings > Paper > Tray Configuration > Paper Size/Type
For non‑touch‑screen printer models, press
to navigate
through the settings.
b Send the print job.
Does the envelope seal when printing?
Contact
customer
support.
The problem is
solved.
Collated printing does not work
Action Yes No
Step 1
a From the control panel, navigate to:
> Print > > Layout > > Collate > > On
[1,2,1,2,1,2] >
b Print the document.
Is the document collated correctly?
The problem is
solved.
Go to step 2.
Step 2
a From the document that you are trying to print, open the Print
dialog, and then select Collate.
b Print the document.
Is the document collated correctly?
The problem is
solved.
Go to step 3.
Step 3
a Reduce the number of pages to print.
b Print the document.
Are the pages collated correctly?
The problem is
solved.
Contact
customer
support.
Tray linking does not work
Action Yes No
Step 1
a Check if the trays contain the same paper size and paper type.
b Check if the paper guides are positioned correctly.
c Print the document.
Do the trays link correctly?
The problem is
solved.
Go to step 2.
Troubleshooting 151
Action Yes No
Step 2
a From the control panel, navigate to:
Settings > Paper > Tray Configuration > Paper Size/Type
For non-touch-screen printer models, press
to navigate
through the settings.
b Set the paper size and paper type to match the paper loaded
in the linked trays.
c Print the document.
Do the trays link correctly?
The problem is
solved.
Go to step 3.
Step 3
a Make sure that Tray Linking is set to Automatic. For more
information, see
“Linking trays” on page 34.
b Print the document.
Do the trays link correctly?
The problem is
solved.
Contact
customer
support.
Paper frequently jams
Action Yes No
Step 1
a Remove the tray.
b Check if paper is loaded correctly.
Notes:
• Make sure that the paper guides are positioned correctly.
• Make sure that the stack height is below the maximum
paper
fill
indicator.
• Make sure to print on recommended paper size and type.
c Insert the tray.
d Print the document.
Do paper jams occur frequently?
Go to step 2. The problem is
solved.
Step 2
a From the control panel, navigate to:
Settings > Paper > Tray Configuration > Paper Size/Type
For non‑touch‑screen printer models, press
to navigate
through the settings.
b Set the correct paper size and type.
c Print the document.
Do paper jams occur frequently?
Go to step 3. The problem is
solved.
Troubleshooting 152
Action Yes No
Step 3
a Load paper from a fresh package.
Note: Paper absorbs moisture due to high humidity. Store
paper in its original wrapper until you are ready to use it.
b Print the document.
Do paper jams occur frequently?
Contact
customer
support.
The problem is
solved.
Jammed pages are not reprinted
Action Yes No
a From the control panel, navigate to:
Settings > Device > Notifications > Jam Content Recovery
For non‑touch‑screen printer models, press
to navigate
through the settings.
b In the Jam Recovery menu, select On or Auto.
c Print the document.
Are the jammed pages reprinted?
The problem is
solved.
Contact
customer
support.
Printing problems
Print quality is poor
Blank or white pages
Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to
Settings > Troubleshooting > Print Quality Test Pages. For non‑touch‑screen printer models, press
to
navigate through the settings.
Troubleshooting 153
Action Yes No
Step 1
a Check if the printer is using a genuine and supported Lexmark
toner cartridge.
Note: If the cartridge is not supported, then install a
supported one.
b Print the document.
Is the printer printing blank or white pages?
Go to step 2. The problem is
solved.
Step 2
a Remove any packing material that is left on the imaging unit.
1 Remove the toner cartridge, and then remove the imaging
unit.
Warning—Potential Damage: Do not expose the imaging
unit to direct light for more than 10 minutes. Extended
exposure to light may cause print quality problems.
Warning—Potential Damage: Do not touch the
photoconductor drum under the imaging unit. Doing so
may aect the quality of future print jobs.
2 Check the imaging unit for signs of damage.
Note: Make sure that the photoconductor drum contact is
not bent or out of place.
3 Firmly shake the imaging unit to redistribute the toner.
4 Insert the imaging unit, and then insert the toner cartridge.
b Print the document.
Is the printer printing blank or white pages?
Go to step 3. The problem is
solved.
Step 3
Check the transfer roller for proper installation.
Is the transfer roller installed properly?
Go to step 5. Go to step 4.
Step 4
a Remove, and then insert the transfer roller.
b Print the document.
Is the printer printing blank or white pages?
Go to step 5. The problem is
solved.
Step 5
a Replace the imaging unit.
b Print the document.
Is the printer printing blank or white pages?
Contact
customer
support.
The problem is
solved.
Troubleshooting 154
Dark print
Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to
Settings > Troubleshooting > Print Quality Test Pages. For non‑touch‑screen printer models, press
to
navigate through the settings.
Action Yes No
Step 1
a Check if the printer is using a genuine and supported Lexmark
toner cartridge.
Note: If the cartridge is not supported, then install a
supported one.
b Print the document.
Is the print dark?
Go to step 2. The problem is
solved.
Step 2
a Turn o the printer, wait for about 10 seconds, and then turn on
the printer.
b Reduce toner darkness.
From the control panel, navigate to:
Settings > Print > Quality > Toner Darkness
c Print the document.
Is the print dark?
Go to step 3. The problem is
solved.
Step 3
a Depending on your operating system, specify the paper type
from the Printing Preferences or Print dialog.
Notes:
• Make sure that the setting matches the paper loaded.
• You can also change the setting on the printer control
panel. Navigate to Settings > Paper > Tray Configuration
> Paper Size/Type.
b Print the document.
Is the print dark?
Go to step 4. The problem is
solved.
Troubleshooting 155
Action Yes No
Step 4
Check if the paper has texture or rough finishes.
Are you printing on textured or rough paper?
Go to step 5. Go to step 6.
Step 5
a Replace textured paper with plain paper.
b Print the document.
Is the print dark?
Go to step 6. The problem is
solved.
Step 6
a Load paper from a fresh package.
Note: Paper absorbs moisture due to high humidity. Store
paper in its original wrapper until you are ready to use it.
b Print the document.
Is the print dark?
Go to step 7. The problem is
solved.
Step 7
a Remove, and then insert the imaging unit.
Warning—Potential Damage: Do not expose the imaging unit
to direct light for more than 10 minutes. Extended exposure
to light may cause print quality problems.
Warning—Potential Damage: Do not touch the
photoconductor drum under the imaging unit. Doing so may
aect the quality of future print jobs.
b Print the document.
Is the print dark?
Go to step 8. The problem is
solved.
Step 8
a Replace the imaging unit.
b Print the document.
Is the print dark?
Contact
customer
support.
The problem is
solved.
Fine lines are not printed correctly
Troubleshooting 156
Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to
Settings > Troubleshooting > Print Quality Test Pages. For non‑touch‑screen printer models, press
to
navigate through the settings.
Action Yes No
Step 1
a Check if the printer is using a genuine and supported Lexmark
toner cartridge.
Note: If the cartridge is not supported, then install a
supported one.
b Print the document.
Are fine lines not printed correctly?
Go to step 2. The problem is
solved.
Step 2
a Adjust the print quality settings.
1 From the control panel, navigate to:
Settings > Print > Quality > Pixel Boost > Fonts
2 Adjust Toner Darkness to 7. From the control panel, navigate
to:
Settings > Print > Quality
b Print the document.
Are fine lines not printed correctly?
Contact
customer
support.
The problem is
solved.
Folded or wrinkled paper
Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to
Settings > Troubleshooting > Print Quality Test Pages. For non‑touch‑screen printer models, press
to
navigate through the settings.
Troubleshooting 157
Action Yes No
Step 1
a Check if the printer is using a genuine and supported Lexmark
toner cartridge.
Note: If the cartridge is not supported, then install a
supported one.
b Print the document.
Is the paper folded or wrinkled?
Go to step 2. The problem is
solved.
Step 2
a Load paper from a fresh package.
Note: Paper absorbs moisture due to high humidity. Store
paper in its original wrapper until you are ready to use it.
b Print the document.
Is the paper folded or wrinkled?
Go to step 3. The problem is
solved.
Step 3
a Depending on your operating system, specify the paper type
from the Printing Preferences or Print dialog.
Notes:
• Make sure that the setting matches the paper loaded.
• You can also change the setting from the printer control
panel. Navigate to Settings > Paper > Tray Configuration
> Paper Size/Type.
b Print the document.
Is the paper folded or wrinkled?
Contact
customer
support.
The problem is
solved.
Gray background
Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to
Settings > Troubleshooting > Print Quality Test Pages. For non‑touch‑screen printer models, press
to
navigate through the settings.
Troubleshooting 158
Action Yes No
Step 1
a Turn o the printer, wait for 10 seconds, and then turn on the
printer.
b Decrease toner darkness.
From the control panel, navigate to:
Settings > Print > Quality > Toner Darkness
c Print the document.
Does gray background appear on prints?
Go to step 2. The problem is
solved.
Step 2
a Check if the printer is using a genuine and supported Lexmark
toner cartridge.
Note: If the toner cartridge is not supported, then install a
supported one.
b Print the document.
Does gray background appear on prints?
Go to step 3. The problem is
solved.
Step 3
a Depending on your operating system, specify the paper type
from the Printing Preferences or Print dialog.
Notes:
• Make sure that the setting matches the paper loaded.
• You can also change the setting from the printer control
panel. Navigate to Settings > Paper > Tray Configuration
> Paper Size/Type.
b Print the document.
Does gray background appear on prints?
Go to step 4. The problem is
solved.
Step 4
a Remove, and then insert the imaging unit.
Warning—Potential Damage: Do not expose the imaging unit
to direct light for more than 10 minutes. Extended exposure
to light may cause print quality problems.
Warning—Potential Damage: Do not touch the
photoconductor drum under the imaging unit. Doing so may
aect the quality of future print jobs.
b Print the document.
Does gray background appear on prints?
Go to step 5. The problem is
solved.
Troubleshooting 159
Action Yes No
Step 5
a Update the printer firmware. For more information, see
“Updating firmware” on page 211.
b Print the document.
Does gray background appear on prints?
Go to step 6. The problem is
solved.
Step 6
a Replace the imaging unit.
b Print the document.
Does gray background appear on prints?
Contact
customer
support.
The problem is
solved.
Incorrect margins
Action Yes No
Step 1
a Adjust the paper guides to the correct position for the paper
loaded.
b Print the document.
Are the margins correct?
The problem is
solved.
Go to step 2.
Step 2
a Set the paper size.
From the control panel, navigate to:
Settings > Paper > Tray Configuration > Paper Size/Type
b Print the document.
Are the margins correct?
The problem is
solved.
Go to step 3.
Step 3
a Depending on your operating system, specify the paper size
from the Printing Preferences or Print dialog.
Note: Make sure that the setting matches the paper loaded.
b Print the document.
Are the margins correct?
The problem is
solved.
Contact
customer
support.
Troubleshooting 160
Light print
Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to
Settings > Troubleshooting > Print Quality Test Pages. For non‑touch‑screen printer models, press
to
navigate through the settings.
Action Yes No
Step 1
a Check if the printer is using a genuine and supported Lexmark
toner cartridge.
Note: If the cartridge is not supported, then install a
supported one.
b Print the document.
Is the print light?
Go to step 2. The problem is
solved.
Step 2
a Turn o the printer, wait for about 10 seconds, and then turn on
the printer.
b Increase toner darkness. From the control panel, navigate to:
Settings > Print > Quality
c Print the document.
Is the print light?
Go to step 3. The problem is
solved.
Step 3
a Depending on your operating system, specify the paper type
from the Printing Preferences or Print dialog.
Notes:
• Make sure that the setting matches the paper loaded.
• You can also change the setting on the printer control
panel.
b Print the document.
Is the print light?
Go to step 4. The problem is
solved.
Troubleshooting 161
Action Yes No
Step 4
Check if the print resolution is set to 600 dpi.
a From the control panel, navigate to:
Settings > Print > Quality > Print Resolution
b Print the document.
Is the print light?
Go to step 5. The problem is
solved.
Step 5
a Remove the toner cartridge, and then remove the imaging unit.
Warning—Potential Damage: Do not expose the imaging unit
to direct light for more than 10 minutes. Extended exposure
to light can cause print quality problems.
Warning—Potential Damage: Do not touch the
photoconductor drum under the imaging unit. Doing so may
aect the quality of future print jobs.
b Remove any packing material that is left on the imaging unit.
c Firmly shake the imaging unit to redistribute the toner, and then
insert it.
d Insert the toner cartridge.
e Turn o the printer, wait for 10 seconds, and then turn on the
printer.
f Print the document.
Is the print light?
Go to step 6. The problem is
solved.
Step 6
a If the issue happens after installing a new maintenance kit, then
check whether the transfer roller included with the kit is
installed.
Note: If necessary, replace the transfer roller.
b Print the document.
Is the print light?
Go to step 7. The problem is
solved.
Step 7
Check the status of the imaging unit. From the control panel,
navigate to:
Status/Supplies > Supplies
Is the imaging unit near end of life?
Go to step 8. Contact
customer
support.
Step 8
a Replace the imaging unit.
b Print the document.
Is the print light?
Contact
customer
support.
The problem is
solved.
Troubleshooting 162
Mottled print and dots
Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to
Settings > Troubleshooting > Print Quality Test Pages. For non‑touch‑screen printer models, press
to
navigate through the settings.
Action Yes No
Step 1
a Check if the printer is using a genuine and supported Lexmark
toner cartridge.
Note: If the cartridge is not supported, then install a
supported one.
b Print the document.
Is the print mottled?
Go to step 2. The problem is
solved.
Step 2
Check the printer for leaked toner contamination.
Is the printer free of leaked toner?
Go to step 3. Contact
customer
support.
Step 3
Check the status of the imaging unit. From the control panel,
navigate to:
Status/Supplies > Supplies
Is the imaging unit near end of life?
Go to step 4. Contact
customer
support.
Step 4
a Replace the imaging unit.
b Print the document.
Is the print mottled?
Contact
customer
support.
The problem is
solved.
Troubleshooting 163
Paper curl
Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to
Settings > Troubleshooting > Print Quality Test Pages. For non‑touch‑screen printer models, press
to
navigate through the settings.
Action Yes No
Step 1
a Check if the paper loaded is supported.
Note: If paper is not supported, then load a supported paper.
b Print the document.
Is the paper curled?
Go to step 2. The problem is
solved.
Step 2
a Check if the printer is using a genuine and supported Lexmark
toner cartridge.
Note: If the cartridge is not supported, then install a
supported one.
b Print the document.
Is the paper curled?
Go to step 3. The problem is
solved.
Step 3
a Adjust the guides in the tray to the correct position for the paper
loaded.
b Print the document.
Is the paper curled?
Go to step 4. The problem is
solved.
Troubleshooting 164
Action Yes No
Step 4
a Depending on your operating system, specify the paper size
and paper type from the Printing Preferences or Print dialog.
Notes:
• Make sure that the settings match the paper loaded.
• You can also change the setting on the printer control
panel. Navigate to Settings > Paper > Tray Configuration
> Paper Size/Type.
b Print the document.
Is the paper curled?
Go to step 5. The problem is
solved.
Step 5
a Remove paper, flip it over, and then reload paper.
b Print the document.
Is the paper curled?
Go to step 6. The problem is
solved.
Step 6
a Load paper from a fresh package.
Note: Paper absorbs moisture due to high humidity. Store
paper in its original wrapper until you are ready to use it.
b Print the document.
Is the paper curled?
Contact customer
support.
The problem is
solved.
Print crooked or skewed
Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to
Settings > Troubleshooting > Print Quality Test Pages. For non‑touch‑screen printer models, press
to
navigate through the settings.
Troubleshooting 165
Action Yes No
Step 1
a Adjust the guides in the tray to the correct position for the paper
loaded.
b Print the document.
Is the print crooked or skewed?
Go to step 2. The problem is
solved.
Step 2
a Check if the paper loaded is supported.
Note: If paper is not supported, then load a supported paper.
b Print the document.
Is the print crooked or skewed?
Go to step 3. The problem is
solved.
Step 3
a Check the pick tire in the tray for signs of damage and
contamination, and replace if necessary.
b Print the document.
Is the print crooked or skewed?
Contact
customer
support.
The problem is
solved.
Solid black pages
Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to
Settings > Troubleshooting > Print Quality Test Pages. For non‑touch‑screen printer models, press
to
navigate through the settings.
Action Yes No
Step 1
a Check if the printer is using a genuine and supported Lexmark
toner cartridge.
Note: If the toner cartridge is not supported, then install a
supported one.
b Print the document.
Is the printer printing solid black pages?
Go to step 2. The problem is
solved.
Troubleshooting 166
Action Yes No
Step 2
a Remove, and then insert the imaging unit.
Warning—Potential Damage: Do not expose the imaging unit
to direct light for more than 10 minutes. Extended exposure
to light may cause print quality problems.
Warning—Potential Damage: Do not touch the
photoconductor drum under the imaging unit. Doing so may
aect the quality of future print jobs.
b Print the document.
Is the printer printing solid black pages?
Go to step 3. The problem is
solved.
Step 3
a Remove the imaging unit.
Warning—Potential Damage: Do not expose the imaging unit
to direct light for more than 10 minutes. Extended exposure
to light may cause print quality problems.
Warning—Potential Damage: Do not touch the
photoconductor drum under the imaging unit. Doing so may
aect the quality of future print jobs.
b Remove any packing material that is stuck on the imaging unit.
Note: Make sure to remove any obstruction between the
charge roller and photoconductor drum.
c Insert the imaging unit.
d Print the document.
Is the printer printing solid black pages?
Go to step 4. The problem is
solved.
Troubleshooting 167
Action Yes No
Step 4
Check the imaging unit for signs of damage.
Is the imaging unit free from damage?
Contact
customer
support.
Go to step 5.
Step 5
a Replace the imaging unit.
b Print the document.
Is the printer printing solid black pages?
Contact
customer
support.
The problem is
solved.
Text or images cut o
Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to
Settings > Troubleshooting > Print Quality Test Pages. For non‑touch‑screen printer models, press
to
navigate through the settings.
Action Yes No
Step 1
a Check if the printer is using a genuine and supported Lexmark
toner cartridge.
Note: If the toner cartridge is not supported, then install a
supported one.
b Print the document.
Are text or images cut o?
Go to step 2. The problem is
solved.
Step 2
a Remove, and then insert the imaging unit.
Warning—Potential Damage: Do not expose the imaging unit
to direct light for more than 10 minutes. Extended exposure
to light may cause print quality problems.
Warning—Potential Damage: Do not touch the
photoconductor drum under the imaging unit. Doing so may
aect the quality of future print jobs.
b Print the document.
Are text or images cut o?
Go to step 3. The problem is
solved.
Troubleshooting 168
Action Yes No
Step 3
a Remove the imaging unit.
Warning—Potential Damage: Do not expose the imaging unit
to direct light for more than 10 minutes. Extended exposure
to light may cause print quality problems.
Warning—Potential Damage: Do not touch the
photoconductor drum under the imaging unit. Doing so may
aect the quality of future print jobs.
b Remove any packing material that is stuck on the imaging unit.
Note: Make sure to remove any obstruction between the
charge roller and photoconductor drum.
c Insert the imaging unit.
d Print the document.
Are text or images cut o?
Go to step 4. The problem is
solved.
Step 4
a Replace the imaging unit.
b Print the document.
Are text or images cut o?
Contact
customer
support.
The problem is
solved.
Troubleshooting 169
Toner easily rubs o
Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to
Settings > Troubleshooting > Print Quality Test Pages. For non‑touch‑screen printer models, press
to
navigate through the settings.
Action Yes No
Step 1
a Check if the printer is using a genuine and supported Lexmark
toner cartridge.
Note: If the cartridge is not supported, then install a
supported one.
b Print the document.
Does toner easily rub o?
Go to step 2. The problem is
solved.
Step 2
a Depending on your operating system, specify the paper type
from the Printing Preferences or Print dialog.
Notes:
• Make sure that the setting matches the paper loaded.
• You can also change the setting on the printer control
panel.
b Print the document.
Does toner easily rub o?
Go to step 3. The problem is
solved.
Step 3
a Remove, and then insert the fuser.
b Print the document.
Does toner easily rub o?
Contact
customer
support.
The problem is
solved.
Troubleshooting 170
Horizontal light bands
Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to
Settings > Troubleshooting > Print Quality Test Pages. For non‑touch‑screen printer models, press
to
navigate through the settings.
Action Yes No
Step 1
a Check if the printer is using a genuine and supported Lexmark
toner cartridge.
Note: If the cartridge is not supported, then install a
supported one.
b Print the document.
Do horizontal light bands appear on prints?
Go to step 2. The problem is
solved.
Step 2
a Turn o the printer, wait for about 10 seconds, and then turn on
the printer.
b Print the document.
Do horizontal light bands appear on prints?
Contact
customer
support.
The problem is
solved.
Vertical light bands
Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to
Settings > Troubleshooting > Print Quality Test Pages. For non‑touch‑screen printer models, press
to
navigate through the settings.
Troubleshooting 171
Action Yes No
a Check if the printer is using a genuine and supported Lexmark
toner cartridge.
Note: If the cartridge is not supported, then install a
supported one.
b Print the document.
Do vertical light bands appear on prints?
Contact
customer
support.
The problem is
solved.
Vertical white lines
Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to
Settings > Troubleshooting > Print Quality Test Pages. For non‑touch‑screen printer models, press
to
navigate through the settings.
Action Yes No
Step 1
a Check if the printer is using a genuine and supported Lexmark
toner cartridge.
Note: If the cartridge is not supported, then install a
supported one.
b Print the document.
Do vertical white lines appear on prints?
Go to step 2. The problem is
solved.
Step 2
Fix slow printing problems. For more information, see
“Slow
printing” on page 179.
Do vertical white lines appear on prints?
Go to step 3. The problem is
solved.
Step 3
a Replace the imaging unit.
b Print the document.
Do vertical white lines appear on prints?
Contact
customer
support.
The problem is
solved.
Troubleshooting 172
Vertical dark bands
Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to
Settings > Troubleshooting > Print Quality Test Pages. For non‑touch‑screen printer models, press
to
navigate through the settings.
Action Yes No
Step 1
a Check if the printer is using a genuine and supported Lexmark
toner cartridge.
Note: If the toner cartridge is not supported, then install a
supported one.
b Print the document.
Do vertical dark bands appear on prints?
Go to step 2. The problem is
solved.
Step 2
a Remove the toner cartridge, and then remove the imaging unit.
Warning—Potential Damage: Do not expose the imaging unit
to direct light for more than 10 minutes. Extended exposure
to light may cause print quality problems.
Warning—Potential Damage: Do not touch the
photoconductor drum under the imaging unit. Doing so may
aect the quality of future print jobs.
b Insert the imaging unit, and then insert the cartridge.
c Print the document.
Do vertical dark bands appear on prints?
Go to step 3. The problem is
solved.
Troubleshooting 173
Action Yes No
Step 3
a Remove the imaging unit.
Warning—Potential Damage: Do not expose the imaging unit
to direct light for more than 10 minutes. Extended exposure
to light may cause print quality problems.
Warning—Potential Damage: Do not touch the
photoconductor drum under the imaging unit. Doing so may
aect the quality of future print jobs.
b Remove any packing material that is stuck on the imaging unit.
Note: Make sure to remove any obstruction between the
charge roller and photoconductor drum.
c Insert the imaging unit.
d Print the document.
Do vertical dark bands appear on prints?
Go to step 4. The problem is
solved.
Step 4
a Check if a bright light enters the right side of the printer, and
move the printer if necessary.
b Print the document.
Do vertical dark bands appear on prints?
Contact
customer
support.
The problem is
solved.
Troubleshooting 174
Vertical dark lines or streaks
Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to
Settings > Troubleshooting > Print Quality Test Pages. For non‑touch‑screen printer models, press
to
navigate through the settings.
Action Yes No
Step 1
a Check if the printer is using a genuine and supported Lexmark
toner cartridge.
Note: If the toner cartridge is not supported, then install a
supported one.
b Print the document.
Do vertical dark lines or streaks appear on prints?
Go to step 2. The problem is
solved.
Step 2
a Remove, and then reinstall the imaging unit.
Warning—Potential Damage: Do not expose the imaging unit
to direct light for more than 10 minutes. Extended exposure
to light can cause print quality problems.
Warning—Potential Damage: Do not touch the
photoconductor drum under the imaging unit. Doing so may
aect the quality of future print jobs.
b Print the document.
Do vertical dark lines or streaks appear on prints?
Go to step 3. The problem is
solved.
Step 3
a Replace the imaging unit.
b Print the document.
Do vertical dark lines or streaks appear on prints?
Contact
customer
support.
The problem is
solved.
Troubleshooting 175
Vertical dark streaks with print missing
Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to
Settings > Troubleshooting > Print Quality Test Pages. For non‑touch‑screen printer models, press
to
navigate through the settings.
Action Yes No
Step 1
a Remove the imaging unit.
Warning—Potential Damage: Do not expose the imaging unit
to direct light for more than 10 minutes. Extended exposure
to light may cause print quality problems.
Warning—Potential Damage: Do not touch the
photoconductor drum under the imaging unit. Doing so may
aect the quality of future print jobs.
b Remove any packing material that is stuck on the imaging unit.
Note: Make sure to remove any obstruction between the
charge roller and photoconductor drum.
c Insert the imaging unit.
d Print the document.
Do vertical dark streaks with missing images appear on prints?
Go to step 2. The problem is
solved.
Troubleshooting 176
Action Yes No
Step 2
a Check if the printer is using a genuine and supported Lexmark
toner cartridge.
Note: If the toner cartridge is not supported, then install a
supported one.
b Print the document.
Do vertical dark streaks with missing images appear on prints?
Contact
customer
support.
The problem is
solved.
Repeating defects
Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to
Settings > Troubleshooting > Print Quality Test Pages. For non‑touch‑screen printer models, press
to
navigate through the settings.
Action Yes No
Step 1
Using the Print Quality Test Pages, check if the distance
between the repeating defects is equal to any of the following:
• 96 mm (3.78 in.)
• 49 mm (1.93 in.)
• 47.5 mm (1.87 in.)
• 30.2 mm (1.18 in.)
Does the distance between the repeating defects match any of the
measurements?
Go to step 2. Take note of the
distance, and then
contact
customer
support.
Step 2
a Replace the imaging unit.
b Print the document.
Do the repeating defects appear?
Contact
customer
support.
The problem is
solved.
Troubleshooting 177
Confidential and other held documents do not print
Action Yes No
Step 1
a From the control panel, check if the documents appear in the
Held Jobs list.
Note: If the documents are not listed, then print the
documents using the Print and Hold options.
b Print the documents.
Are the documents printed?
The problem is
solved.
Go to step 2.
Step 2
The print job may contain a formatting error or invalid data.
• Delete the print job, and then send it again.
• For PDF files, generate a new file, and then print the
documents.
Are the documents printed?
The problem is
solved.
Go to step 3.
Step 3
If you are printing from the Internet, then the printer may be reading
the multiple job titles as duplicates.
For Windows users
a Open the Printing Preferences dialog.
b From the Print and Hold section, select Keep duplicate
documents.
c Enter a PIN.
d Resend the print job.
For Macintosh users
a Save and name each job dierently.
b Send the job individually.
Are the documents printed?
The problem is
solved.
Go to step 4.
Step 4
a Delete some held jobs to free up printer memory.
b Resend the print job.
Are the documents printed?
The problem is
solved.
Go to step 5.
Step 5
a Add printer memory.
b Resend the print job.
Are the documents printed?
The problem is
solved.
Contact
customer
support.
Troubleshooting 178
Slow printing
Action Yes No
Step 1
Make sure that the printer cable is securely connected to the
printer and to the computer, print server, option, or other network
device.
Is the printer printing slow?
Go to step 2. The problem is
solved.
Step 2
a Make sure that the printer is not in Eco‑Mode or Quiet Mode.
• From the control panel, navigate to:
Settings > Device > Power Management > Eco
‑Mode
• From the control panel, navigate to:
Settings > Device > Maintenance > Configuration Menu >
Device Operations > Quiet Mode
For non‑touch‑screen printer models, press
to navigate
through the settings.
b Print the document.
Is the printer printing slow?
Go to step 3. The problem is
solved.
Step 3
a Depending on your operating system, specify the print
resolution from the Printing Preferences or Print dialog.
b Set the resolution to 600 dpi.
c Print the document.
Is the printer printing slow?
Go to step 4. The problem is
solved.
Step 4
a From the control panel, navigate to:
Settings > Print > Quality > Print Resolution
For non‑touch‑screen printer models, press
to navigate
through the settings.
b Set the resolution to 600 dpi.
c Print the document.
Is the printer printing slow?
Go to step 5. The problem is
solved.
Troubleshooting 179
Action Yes No
Step 5
a Depending on your operating system, specify the paper type
from the Printing Preferences or Print dialog.
Notes:
• Make sure that the setting matches the paper loaded.
• Heavier paper prints more slowly.
• Paper narrower than letter, A4, and legal may print more
slowly.
b Print the document.
Is the printer printing slow?
Go to step 6. The problem is
solved.
Step 6
a Make sure that the printer settings for Texture and Weight
match the paper being loaded.
Note: Rough paper textures and heavy paper weights may
print more slowly.
b Print the document.
Is the printer printing slow?
Go to step 7. The problem is
solved.
Step 7
Remove held jobs.
Is the printer printing slow?
Go to step 8. The problem is
solved.
Step 8
a Make sure that the printer is not overheating.
Notes:
• Allow the printer to cool down after a long print job.
• Observe the recommended ambient temperature for the
printer. For more information, see
“Selecting a location
for the printer” on page 10.
b Print the document.
Is the printer printing slow?
Go to step 9. The problem is
solved.
Step 9
a Add more printer memory.
b Print the document.
Is the printer printing slow?
Contact
customer
support.
The problem is
solved.
Troubleshooting 180
Print jobs do not print
Action Yes No
Step 1
a From the document you are trying to print, open the Print
dialog, and then check if you have selected the correct printer.
b Print the document.
Is the document printed?
The problem is
solved.
Go to step 2.
Step 2
a Check if the printer is on.
b Resolve any error messages that appear on the display.
c Print the document.
Is the document printed?
The problem is
solved.
Go to step 3.
Step 3
a Check if the ports are working and if the cables are securely
connected to the computer and the printer.
For more information, see the setup documentation that came
with the printer.
b Print the document.
Is the document printed?
The problem is
solved.
Go to step 4.
Step 4
a Turn o the printer, wait for about 10 seconds, and then turn on
the printer.
b Print the document.
Is the document printed?
The problem is
solved.
Go to step 5.
Step 5
a Remove, and then reinstall the print driver.
b Print the document.
Is the document printed?
The problem is
solved.
Contact
customer
support.
Troubleshooting 181
The printer is not responding
Action Yes No
Step 1
Check if the power cord is connected to the electrical outlet.
CAUTION—POTENTIAL INJURY: To avoid the risk of fire or
electrical shock, connect the power cord to an appropriately
rated and properly grounded electrical outlet that is near the
product and easily accessible.
Is the printer responding?
The problem is
solved.
Go to step 2.
Step 2
Check if the electrical outlet is turned o by a switch or breaker.
Is the electrical outlet turned o by a switch or breaker?
Turn on the switch or
reset the breaker.
Go to step 3.
Step 3
Check if the printer is on.
Is the printer on?
Go to step 4. Turn on the printer.
Step 4
Check if the printer is in Sleep or Hibernate mode.
Is the printer in Sleep or Hibernate mode?
Press the power
button to wake the
printer.
Go to step 5.
Step 5
Check if the cables connecting the printer and the computer are
inserted to the correct ports.
Are the cables inserted to the correct ports?
Go to step 6. Insert the cables to
the correct ports.
Step 6
Turn o the printer, install the hardware options, and then turn on
the printer.
For more information, see the documentation that came with the
option.
Is the printer responding?
The problem is
solved.
Go to step 7.
Step 7
Install the correct print driver.
Is the printer responding?
The problem is
solved.
Go to step 8.
Step 8
Turn o the printer, wait for about 10 seconds, and then turn on the
printer.
Is the printer responding?
The problem is
solved.
Contact
customer
support.
Troubleshooting 182
Adjusting toner darkness
1 From the control panel, navigate to:
Settings > Print > Quality > Toner Darkness
For non-touch-screen printer models, press
to navigate through the settings.
2 Adjust the setting.
3 Apply the changes.
Job prints from the wrong tray or on the wrong paper
Action Yes No
Step 1
a Check if you are printing on the correct paper.
b Print the document.
Is the document printed on the correct paper?
Go to step 2. Load the correct
paper size and paper
type.
Step 2
a Depending on your operating system, specify the paper size
and paper type from the Printing Preferences or Print dialog.
Note: You can also change the settings on the printer control
panel. Navigate to:
Settings > Paper > Tray Configuration > Paper Size/Type
For non‑touch‑screen printer models, press
to navigate
through the settings.
b Make sure that the settings match the paper loaded.
c Print the document.
Is the document printed on the correct paper?
The problem is
solved.
Contact
customer
support.
Contacting customer support
Before contacting customer support, make sure to have the following information:
• Printer problem
• Error message
• Printer model type and serial number
Go to
http://support.lexmark.com to receive e‑mail or chat support, or browse through the library of manuals,
support documentation, drivers, and other downloads.
Technical support via telephone is also available. In the U.S. or Canada, call 1-800-539-6275. For other countries
or regions, go to
http://support.lexmark.com.
Troubleshooting 183
Upgrading and migrating
Hardware
Available internal options
• Flash memory
• Font cards
• Firmware cards
– Forms and Bar Code
– PRESCRIBE
– IPDS
• Printer hard disk
• Internal solutions port
– Parallel 1284‑B Interface Card
– RS‑232C Serial Interface Card
– Fiber Interface Card
– N8370 802.11a/b/g/n Wireless Print Server Interface Card
Accessing the controller board
CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, if you are accessing the controller
board or installing optional hardware or memory devices sometime after setting up the printer, then turn
the printer o, and unplug the power cord from the electrical outlet before continuing. If you have any
other devices attached to the printer, then turn them o as well, and unplug any cables going into the
printer.
1 Turn o the printer.
2 Unplug the power cord from the electrical outlet, and then from the printer.
3 Using a flat-head screwdriver, open the controller board access cover.
Warning—Potential Damage: Controller board electronic components are easily damaged by static
electricity. Touch a metal surface on the printer before touching any controller board components or
connectors.
Upgrading and migrating 184
4 Install any supported internal options. For more information, see the documentation that came with the
option.
5 Close the access cover.
6 Connect the power cord to the printer, and then to the electrical outlet.
CAUTION—POTENTIAL INJURY: To avoid the risk of
fire
or electrical shock, connect the power cord
to an appropriately rated and properly grounded electrical outlet that is near the product and easily
accessible.
7 Turn on the printer.
Installing a memory card
CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, if you are accessing the controller
board or installing optional hardware or memory devices sometime after setting up the printer, then turn
the printer o, and unplug the power cord from the electrical outlet before continuing. If you have any
other devices attached to the printer, then turn them o as well, and unplug any cables going into the
printer.
1 Turn o the printer.
2 Unplug the power cord from the electrical outlet, and then from the printer.
3 Using a flat‑head screwdriver, open the controller board access cover.
Warning—Potential Damage: Controller board electronic components are easily damaged by static
electricity. Touch a metal surface on the printer before touching any controller board components or
connectors.
Upgrading and migrating 185
4 Unpack the memory card.
Warning—Potential Damage: Do not touch the connection points along the edge of the card.
5 Insert the memory card until it clicks into place.
6 Close the access cover.
7 Connect the power cord to the printer, and then to the electrical outlet.
CAUTION—POTENTIAL INJURY: To avoid the risk of
fire
or electrical shock, connect the power cord
to an appropriately rated and properly grounded electrical outlet that is near the product and easily
accessible.
8 Turn on the printer.
Upgrading and migrating 186
Installing an optional card
CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, if you are accessing the controller
board or installing optional hardware or memory devices sometime after setting up the printer, then turn
the printer o, and unplug the power cord from the electrical outlet before continuing. If you have any
other devices attached to the printer, then turn them o as well, and unplug any cables going into the
printer.
1 Turn o the printer.
2 Unplug the power cord from the electrical outlet, and then from the printer.
3 Using a flat‑head screwdriver, open the controller board access cover.
Warning—Potential Damage: Controller board electronic components are easily damaged by static
electricity. Touch a metal surface on the printer before touching any components or connectors.
4 Unpack the optional card.
Warning—Potential Damage: Do not touch the connection points along the edge of the card.
5 Push the card
firmly
into place.
Upgrading and migrating 187
Note: The entire length of the connector on the card must touch and be flush against the controller
board.
Warning—Potential Damage: Improper installation of the card may cause damage to the card and the
controller board.
6 Close the access cover.
7 Connect the power cord to the printer, and then to the electrical outlet.
CAUTION—POTENTIAL INJURY: To avoid the risk of
fire
or electrical shock, connect the power cord
to an appropriately rated and properly grounded electrical outlet that is near the product and easily
accessible.
8 Turn on the printer.
Installing a printer hard disk
CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, if you are accessing the controller
board or installing optional hardware or memory devices sometime after setting up the printer, then turn
the printer o, and unplug the power cord from the electrical outlet before continuing. If you have any
other devices attached to the printer, then turn them o as well, and unplug any cables going into the
printer.
1 Turn o the printer.
2 Unplug the power cord from the electrical outlet, and then from the printer.
3 Using a flat‑head screwdriver, open the controller board access cover.
Warning—Potential Damage: Controller board electronic components are easily damaged by static
electricity. Touch a metal surface on the printer before touching any controller board components or
connectors.
4 Unpack the printer hard disk.
Upgrading and migrating 188
5 Attach the hard disk, and then connect the hard disk interface cable to the controller board.
Warning—Potential Damage: Do not touch or press the center of the hard disk.
6 Close the access cover.
7 Connect the power cord to the printer, and then to the electrical outlet.
CAUTION—POTENTIAL INJURY: To avoid the risk of fire or electrical shock, connect the power cord
to an appropriately rated and properly grounded electrical outlet that is near the product and easily
accessible.
8 Turn on the printer.
Installing an internal solutions port
CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, if you are accessing the controller
board or installing optional hardware or memory devices sometime after setting up the printer, then turn
the printer o, and unplug the power cord from the electrical outlet before continuing. If you have any
other devices attached to the printer, then turn them o as well, and unplug any cables going into the
printer.
1 Turn
o
the printer, and then unplug the power cord from the electrical outlet.
2 Using a flat‑head screwdriver, open the controller board access cover.
Warning—Potential Damage: Controller board electronic components are easily damaged by static
electricity. Touch a metal surface on the printer before touching any controller board components or
connectors.
Upgrading and migrating 189
3 Unpack the internal solutions port (ISP) kit.
1 ISP
2 Mounting bracket
3 Thumbscrews
4 If necessary, remove the printer hard disk.
Upgrading and migrating 190
5 Insert the bracket into the board until it clicks into place.
6 Attach the ISP to the bracket.
Upgrading and migrating 191
7 If necessary, attach the hard disk to the ISP.
a Remove the hard disk bracket.
b Connect the hard disk to the ISP.
Warning—Potential Damage: Do not touch or press the center of the hard disk.
Upgrading and migrating 192
8 Close the access cover.
9 Connect the power cord to the electrical outlet, and then turn on the printer.
CAUTION—POTENTIAL INJURY: To avoid the risk of fire or electrical shock, connect the power cord
to an appropriately rated and properly grounded electrical outlet that is near the product and easily
accessible.
Installing the 550
‑sheet tray
CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, if you are accessing the controller
board or installing optional hardware or memory devices sometime after setting up the printer, then turn
the printer o, and unplug the power cord from the electrical outlet before continuing. If you have any
other devices attached to the printer, then turn them o as well, and unplug any cables going into the
printer.
CAUTION—TIPPING HAZARD: Installing one or more options on your printer or MFP may require a
caster base, furniture, or other feature to prevent instability causing possible injury. For more information
on supported configurations, see
www.lexmark.com/multifunctionprinters.
1 Turn o the printer.
2 Unplug the power cord from the electrical outlet, and then from the printer.
3 Unpack the optional tray, and then remove all packing material.
Note: If optional trays are already installed, then unlock them from the printer before lifting the printer. Do
not try to lift the printer and trays at the same time.
4 Align the printer with the optional tray, and then lower the printer until it clicks into place.
CAUTION—POTENTIAL INJURY: If the printer weight is greater than 20 kg (44 lb), then it may
require two or more people to lift it safely.
5 Connect the power cord to the printer, and then to the electrical outlet.
CAUTION—POTENTIAL INJURY: To avoid the risk of fire or electrical shock, connect the power cord
to an appropriately rated and properly grounded electrical outlet that is near the product and easily
accessible.
6 Turn on the printer.
Add the tray in the print driver to make it available for print jobs. For more information, see
“Adding available
options in the print driver” on page 210.
Upgrading and migrating 193
Installing the 2100‑sheet tray
CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, if you are accessing the controller
board or installing optional hardware or memory devices sometime after setting up the printer, then turn
the printer o, and unplug the power cord from the electrical outlet before continuing. If you have any
other devices attached to the printer, then turn them o as well, and unplug any cables going into the
printer.
CAUTION—TIPPING HAZARD: Installing one or more options on your printer or MFP may require a
caster base, furniture, or other feature to prevent instability causing possible injury. For more information
on supported configurations, see
www.lexmark.com/multifunctionprinters.
1 Turn o the printer.
2 Unplug the power cord from the electrical outlet, and then from the printer.
3 Unpack the tray, and then remove all packing material.
Note: If optional trays are already installed, then unlock them from the printer before lifting the printer. Do
not try to lift the printer and trays at the same time.
4 Install the tray on the caster base.
Note: Make sure that the caster base wheels are locked.
CAUTION—POTENTIAL INJURY: If the tray weight is greater than 20 kg (44 lb), then it may require
two or more people to lift it safely.
5 Align the printer with the tray, and then lower the printer until it clicks into place.
CAUTION—POTENTIAL INJURY: If the printer weight is greater than 20 kg (44 lb), then it may
require two or more people to lift it safely.
Upgrading and migrating 194
6 Connect the power cord to the printer, and then to the electrical outlet.
CAUTION—POTENTIAL INJURY: To avoid the risk of fire or electrical shock, connect the power cord
to an appropriately rated and properly grounded electrical outlet that is near the product and easily
accessible.
7 Turn on the printer.
Add the tray in the print driver to make it available for print jobs. For more information, see
“Adding available
options in the print driver” on page 210.
Upgrading and migrating 195
Installing the 4‑bin mailbox
CAUTION—TIPPING HAZARD: Installing one or more options on your printer or MFP may require a
caster base, furniture, or other feature to prevent instability causing possible injury. For more information
on supported configurations, see
www.lexmark.com/multifunctionprinters.
1 Turn o the printer.
2 Unplug the power cord from the electrical outlet, and then from the printer.
3 Unpack the mailbox.
4 Attach the guide bar to the mailbox.
Note: When installing multiple options, attach the guide bar only to the option that is connected directly
to the printer.
a Position the mailbox on its side.
Upgrading and migrating 196
b Insert the tabs of the guide bar into the mailbox.
c Slide the guide bar to the right until it clicks into place.
Upgrading and migrating 197
5 Remove the printer top cover.
6 Install the mailbox on the printer., and then push it down to make sure that it is securely attached to the
printer.
• A maximum of three mailboxes may be configured with the printer.
• When configured with the output expander, the mailbox and output expander may be installed in any
order.
Upgrading and migrating 198
7 Connect the power cord to the printer, and then to the electrical outlet.
CAUTION—POTENTIAL INJURY: To avoid the risk of
fire
or electrical shock, connect the power cord
to an appropriately rated and properly grounded electrical outlet that is near the product and easily
accessible.
8 Turn on the printer.
Add the mailbox in the print driver to make it available for print jobs. For more information, see
“Adding
available options in the print driver” on page 210.
Installing the output expander or high
‑capacity output expander
CAUTION—TIPPING HAZARD: Installing one or more options on your printer or MFP may require a
caster base, furniture, or other feature to prevent instability causing possible injury. For more information
on supported configurations, see
www.lexmark.com/multifunctionprinters.
1 Turn o the printer.
2 Unplug the power cord from the electrical outlet, and then from the printer.
3 Unpack the output expander or high‑capacity output expander.
4 Attach the guide bar to the output expander or high‑capacity output expander.
Note: When installing multiple options, attach the guide bar only to the option that is connected directly
to the printer.
a Position the output expander on its side.
Upgrading and migrating 199
b Insert the tabs of the guide bar into the output expander.
Upgrading and migrating 200
c Slide the guide bar to the right until it clicks into place.
5 Remove the printer top cover.
Upgrading and migrating 201
6 Install the output expander on the printer, and then push it down to make sure that it is securely attached
to the printer.
In configuration with two or more hardware options:
• The output expander is the only option that can be placed on top of the high‑capacity output expander.
• The high‑capacity output expander must always be at the bottom of the configuration.
7 Connect the power cord to the printer, and then to the electrical outlet.
CAUTION—POTENTIAL INJURY: To avoid the risk of fire or electrical shock, connect the power cord
to an appropriately rated and properly grounded electrical outlet that is near the product and easily
accessible.
8 Turn on the printer.
Add the output expander in the print driver to make it available for print jobs. For more information, see
“Adding available options in the print driver” on page 210.
Upgrading and migrating 202
Installing the staple finisher
CAUTION—TIPPING HAZARD: Installing one or more options on your printer or MFP may require a
caster base, furniture, or other feature to prevent instability causing possible injury. For more information
on supported configurations, see
www.lexmark.com/multifunctionprinters.
1 Turn o the printer.
2 Unplug the power cord from the electrical outlet, and then from the printer.
3 Unpack the staple
finisher.
4 Attach the guide bar to the staple finisher.
Note: When installing multiple options, attach the guide bar only to the option that is connected directly
to the printer.
a Position the staple finisher on its side.
Upgrading and migrating 203
b Insert the tabs of the guide bar into the staple finisher.
c Slide the guide bar to the right until it clicks into place.
Upgrading and migrating 204
5 Remove the printer top cover.
6 Install the staple finisher on the printer, and then push it down to make sure that it is securely attached to
the printer..
When configured with two or more options, the staple finisher must always be on top.
Upgrading and migrating 205
7 Connect the power cord to the printer, and then to the electrical outlet.
CAUTION—POTENTIAL INJURY: To avoid the risk of
fire
or electrical shock, connect the power cord
to an appropriately rated and properly grounded electrical outlet that is near the product and easily
accessible.
8 Turn on the printer.
Add the staple finisher in the print driver to make it available for print jobs. For more information, see
“Addi ng
available options in the print driver” on page 210.
Installing the staple, hole punch finisher
CAUTION—TIPPING HAZARD: Installing one or more options on your printer or MFP may require a
caster base, furniture, or other feature to prevent instability causing possible injury. For more information
on supported configurations, see
www.lexmark.com/multifunctionprinters.
1 Turn o the printer.
2 Unplug the power cord from the electrical outlet, and then from the printer.
3 Unpack the staple, hole punch finisher.
4 Attach the guide bar to the staple, hole punch finisher.
Note: When installing multiple options, attach the guide bar only to the option that is connected directly
to the printer.
a Position the staple, hole punch
finisher
on its side.
Upgrading and migrating 206
b Insert the tabs of the guide bar into the staple, hole punch finisher.
c Slide the guide bar to the right until it clicks into place.
Upgrading and migrating 207
5 Remove the printer top cover.
6 Install the finisher on the printer., and then push it down to make sure that it is securely attached to the
printer.
The finisher must not be combined with any other options.
Upgrading and migrating 208
7 Connect the power cord to the printer, and then to the electrical outlet.
CAUTION—POTENTIAL INJURY: To avoid the risk of
fire
or electrical shock, connect the power cord
to an appropriately rated and properly grounded electrical outlet that is near the product and easily
accessible.
8 Turn on the printer.
Add the finisher in the print driver to make it available for print jobs. For more information, see
“Adding
available options in the print driver” on page 210.
Software
Supported operating systems
Using the software CD, you can install the printer software on the following operating systems:
• Windows 10
• Windows 8.1
• Windows Server 2012 R2
• Windows Server 2012
• Windows 7 SP1
• Windows Server 2008 R2 SP1
• Windows Server 2008 SP2
• Windows Vista SP2
• Mac OS X version 10.7 or later
• Red Hat Enterprise Linux WS
• openSUSE Linux
• SUSE Linux Enterprise Server
• Debian GNU/Linux
• Ubuntu
• Fedora
• IBM AIX
• Oracle Solaris SPARC
• Oracle Solaris x86
Notes:
• For Windows operating systems, the print drivers and utilities are supported in both 32‑ and 64‑bit
versions.
• For drivers and utilities that are compatible with Mac OS X version 10.6 or earlier and for specific
supported Linux or UNIX operating system versions, go to
http://support.lexmark.com.
• For more information on software compatibility with all other operating systems, contact customer
support.
Upgrading and migrating 209
Installing the printer software
1 Obtain a copy of the software installer package.
• From the software CD that came with your printer.
• Go to
http://support.lexmark.com, and then select your printer and operating system.
2 Run the installer, and then follow the instructions on the computer screen.
3 For Macintosh users, add the printer.
Note: Obtain the printer IP address from the home screen.
Adding available options in the print driver
For Windows users
1 Open the printers folder.
2 Select the printer you want to update, and then do either of the following:
• For Windows 7 or later, select Printer properties.
• For earlier versions, select Properties.
3 Navigate to the Configuration tab, and then select Update Now
‑ Ask Printer.
4 Apply the changes.
For Macintosh users
1 From System Preferences in the Apple menu, navigate to your printer, and then select Options & Supplies.
2 Navigate to the list of hardware options, and then add any installed options.
3 Apply the changes.
Firmware
Exporting or importing a
configuration
file
You can export the configuration settings of your printer into a text file, and then import the file to apply the
settings to other printers.
1 Open a web browser, and then type the printer IP address in the address field.
Notes:
• View the printer IP address on the printer home screen. The IP address appears as four sets of
numbers separated by periods, such as 123.123.123.123.
• If you are using a proxy server, then temporarily disable it to load the web page correctly.
2 From the Embedded Web Server, click Export
Configuration
or Import
Configuration
.
3 Follow the instructions on the screen.
Upgrading and migrating 210
4 If the printer supports applications, then do the following:
a Click Apps > select the application > Configure.
b Click Export or Import.
Updating
firmware
Some applications require a minimum device firmware level to operate correctly.
For more information on updating the device
firmware,
contact your Lexmark representative.
1 Open a web browser, and then type the printer IP address in the address field.
Notes:
• View the printer IP address on the printer home screen. The IP address appears as four sets of
numbers separated by periods, such as 123.123.123.123.
• If you are using a proxy server, then temporarily disable it to load the web page correctly.
2 Click Settings > Device > Update Firmware.
3 Browse to the flash file.
4 Click Upload.
Upgrading and migrating 211
Notices
Product information
Product name:
Lexmark B2865dw, Lexmark M5255, Lexmark M5270, Lexmark MS725dvn; Lexmark MS821n, Lexmark
MS821dn; Lexmark MS822de; Lexmark MS823n, Lexmark MS823dn; Lexmark MS825dn, Lexmark MS826de
printers
Machine type:
4064
Model(s):
210, 230, 235, 295, 410, 430, 438, 630, 635, 695, 830
Edition notice
September 2022
The following paragraph does not apply to any country where such provisions are inconsistent with local
law: LEXMARK INTERNATIONAL, INC., PROVIDES THIS PUBLICATION “AS IS” WITHOUT WARRANTY OF ANY
KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF
MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. Some states do not allow disclaimer of
express or implied warranties in certain transactions; therefore, this statement may not apply to you.
This publication could include technical inaccuracies or typographical errors. Changes are periodically made
to the information herein; these changes will be incorporated in later editions. Improvements or changes in the
products or the programs described may be made at any time.
References in this publication to products, programs, or services do not imply that the manufacturer intends to
make these available in all countries in which it operates. Any reference to a product, program, or service is
not intended to state or imply that only that product, program, or service may be used. Any functionally
equivalent product, program, or service that does not infringe any existing intellectual property right may be
used instead. Evaluation and
verification
of operation in conjunction with other products, programs, or services,
except those expressly designated by the manufacturer, are the user’s responsibility.
For Lexmark technical support, go to
http://support.lexmark.com.
For information on Lexmark's privacy policy governing the use of this product, go to
www.lexmark.com/privacy.
For information on supplies and downloads, go to
www.lexmark.com.
© 2018 Lexmark International, Inc.
All rights reserved.
GOVERNMENT END USERS
The Software Program and any related documentation are "Commercial Items," as that term is
defined
in 48
C.F.R. 2.101, "Computer Software" and "Commercial Computer Software Documentation," as such terms are
used in 48 C.F.R. 12.212 or 48 C.F.R. 227.7202, as applicable. Consistent with 48 C.F.R. 12.212 or 48 C.F.R.
Notices 212
227.7202-1 through 227.7207-4, as applicable, the Commercial Computer Software and Commercial Software
Documentation are licensed to the U.S. Government end users (a) only as Commercial Items and (b) with only
those rights as are granted to all other end users pursuant to the terms and conditions herein.
Trademarks
Lexmark and the Lexmark logo are trademarks or registered trademarks of Lexmark International, Inc. in the
United States and/or other countries.
Google Cloud Print and Google Chrome are trademarks of Google Inc. Android and Google Play are trademarks
of Google LLC.
Macintosh, Mac, App Store, and Safari are trademarks of Apple Inc. AirPrint and the AirPrint logo are trademarks
of Apple, Inc.
Microsoft, Windows, and Internet Explorer are either registered trademarks or trademarks of the Microsoft group
of companies in the United States and other countries.
Mopria®, the Mopria® logo, and the Mopria® Alliance logo are registered trademarks and service marks of Mopria
Alliance, Inc. in the United States and other countries. Unauthorized use is strictly prohibited.
PCL® is a registered trademark of the Hewlett-Packard Company. PCL is Hewlett-Packard Company’s
designation of a set of printer commands (language) and functions included in its printer products. This printer
is intended to be compatible with the PCL language. This means the printer recognizes PCL commands used
in various application programs, and that the printer emulates the functions corresponding to the commands.
PostScript is a registered trademark of Adobe Systems Incorporated in the United States and/or other countries.
All other trademarks are the property of their respective owners.
Licensing notices
All licensing notices associated with this product can be viewed from the CD:\NOTICES directory of the
installation software CD.
Noise emission levels
The following measurements were made in accordance with ISO 7779 and reported in conformance with ISO
9296.
Note: Some modes may not apply to your product.
1-meter average sound pressure, dBA
Printing 56 (MS725dvn); 57 (B2865dw,
M5255, MS821n, MS821dn,
MS822de, MS823n, MS823dn); 58
(M5270, MS825dn, MS826de)
Ready 28 (MS725dvn); 14 (B2865dw, M5255,
M5270, MS821n, MS821dn, MS822de,
MS823n, MS823dn, MS825dn,
MS826de)
Notices 213
Values are subject to change. See www.lexmark.com for current values.
Waste from Electrical and Electronic Equipment (WEEE) directive
The WEEE logo
signifies
specific
recycling programs and procedures for electronic products in countries of the
European Union. We encourage the recycling of our products.
If you have further questions about recycling options, visit the Lexmark Web site at www.lexmark.com for your
local sales oce phone number.
India E-Waste notice
This product complies with the India E-Waste (Management and Handling) Rules, 2011, which prohibit use of
lead, mercury, hexavalent chromium, polybrominated biphenyls, or polybrominated diphenyl ethers in
concentrations exceeding 0.1％ by weight and 0.01% by weight for cadmium, except for the exemption set in
Schedule II of the Rules.
Product disposal
Do not dispose of the printer or supplies in the same manner as normal household waste. Consult your local
authorities for disposal and recycling options.
Returning Lexmark cartridges for reuse or recycling
The Lexmark Cartridge Collection Program allows you to return used cartridges for free to Lexmark for reuse
or recycling. One hundred percent of the empty cartridges returned to Lexmark are either reused or
demanufactured for recycling. The boxes used to return the cartridges are also recycled.
To return Lexmark cartridges for reuse or recycling, do the following:
1 Go to
www.lexmark.com/recycle.
2 Select the product that you want to recycle.
Notices 214
Static sensitivity notice
This symbol identifies static-sensitive parts. Do not touch the areas near these symbols without first touching
a metal surface in an area away from the symbol.
To prevent damage from electrostatic discharge when performing maintenance tasks such as clearing paper
jams or replacing supplies, touch any exposed metal frame of the printer before accessing or touching interior
areas of the printer even if the symbol is not present.
ENERGY STAR
Any Lexmark product bearing the ENERGY STAR
®
emblem on the product or on a start-up screen is
certified
to
comply with Environmental Protection Agency (EPA) ENERGY STAR requirements as
configured
when shipped
by Lexmark.
Temperature information
Operating temperature and relative humidity 15.3 to 32.2°C (60 to 90°F) and 8 to 80% RH
1.1 to 35°C (34 to 95°F) and 8 to 80% RH
Maximum wet-bulb temperature
2
: 22.8°C (73°F)
Non-condensing environment
Printer / cartridge / imaging unit long-
term storage
1
Printer / cartridge / imaging unit short-term
shipping
-40 to 43.3°C (-40 to 110°F)
1
Supplies shelf life is approximately 2 years. This is based on storage in a standard oce environment at 22°C (72°F)
and 45% humidity.
2
Wet-bulb temperature is determined by the air temperature and the relative humidity.
Laser notice
The printer is
certified
in the U.S. to conform to the requirements of DHHS 21 CFR, Chapter I, Subchapter J for
Class I (1) laser products, and elsewhere is
certified
as a Class I laser product conforming to the requirements
of IEC 60825-1: 2014.
Class I laser products are not considered to be hazardous. The laser system and printer are designed so there
is never any human access to laser radiation above a Class I level during normal operation, user maintenance,
Notices 215
or prescribed service conditions. The printer has a non-serviceable printhead assembly that contains a laser
with the following specifications:
Class: IIIb (3b) AlGaAs
Nominal output power (milliwatts): 25
Wavelength (nanometers): 755–800
Power consumption
Product power consumption
The following table documents the power consumption characteristics of the product.
Note: Some modes may not apply to your product.
Mode Description Power consumption (Watts)
Printing The product is generating hard‑copy output
from electronic inputs.
800 (MS725dvn); 670 (M5255, MS821n, MS821dn);
700 (MS822de); 770 (B2865dw, MS823n,
MS823dn); 830 (M5270, MS825dn, MS826de)
Copy The product is generating hard‑copy output
from hard‑copy original documents.
N/A
Scan The product is scanning hard‑copy documents. N/A
Ready The product is waiting for a print job. High power usage: 95 (MS725dvn); 39 (M5255,
MS821n, MS821dn, MS822de); 34 (B2865dw,
MS823n, MS823dn); 38.5 (M5270, MS825dn,
MS826de)
Low power usage: 75 (MS725dvn); 21.5 (M5255,
MS821n, MS821dn, MS822de); 20 (B2865dw,
MS823n, MS823dn); 21 ( M5270, MS825dn,
MS826de)
Sleep Mode The product is in a high‑level energy‑saving
mode.
1.3 (MS725dvn); 1.4 (M5255, M5270, MS821n,
MS821dn, MS822de, MS825dn, MS826de); 1.6
(B2865dw, MS823n, MS823dn)
Hibernate The product is in a low‑level energy‑saving
mode.
0.2
O The product is plugged into an electrical outlet,
but the power switch is turned o.
0.2
The power consumption levels listed in the previous table represent time-averaged measurements.
Instantaneous power draws may be substantially higher than the average.
Values are subject to change. See
www.lexmark.com for current values.
Notices 216
Sleep Mode
This product is designed with an energy-saving mode called Sleep Mode. The Sleep Mode saves energy by
lowering power consumption during extended periods of inactivity. The Sleep Mode is automatically engaged
after this product is not used for a specified period of time, called the Sleep Mode Timeout.
Factory default Sleep Mode Timeout for this product (in minutes): 15
By using the configuration menus, the Sleep Mode Timeout can be modified between 1 minute and 120 minutes.
If the print speed is less than or equal to 30 pages per minute, then you can set the timeout only up to 60
minutes. Setting the Sleep Mode Timeout to a low value reduces energy consumption, but may increase the
response time of the product. Setting the Sleep Mode Timeout to a high value maintains a fast response, but
uses more energy.
Hibernate Mode
This product is designed with an ultra‑low power operating mode called Hibernate mode. When operating in
Hibernate Mode, all other systems and devices are powered down safely.
The Hibernate mode can be entered in any of the following methods:
• Using the Hibernate Timeout
• Using the Schedule Power modes
Factory default Hibernate Timeout for this product in all countries or regions 3 days
The amount of time the printer waits after a job is printed before it enters Hibernate mode can be
modified
between one hour and one month.
O
mode
If this product has an o mode which still consumes a small amount of power, then to completely stop product
power consumption, disconnect the power supply cord from the electrical outlet.
Total energy usage
It is sometimes helpful to estimate the total product energy usage. Since power consumption claims are
provided in power units of Watts, the power consumption should be multiplied by the time the product spends
in each mode in order to calculate energy usage. The total product energy usage is the sum of each mode's
energy usage.
Applicability of Regulation (EU) 2019/2015 and (EU) 2019/2020
Per Commission Regulation (EU) 2019/2015 and (EU) 2019/2020, the light source contained within this product
or its component is intended to be used for Image Capture or Image Projection only, and is not intended for
use in other applications.
Regulatory notices for wireless products
This section contains regulatory information that applies only to wireless models.
Notices 217
If in doubt as to whether your model is a wireless model, go to http://support.lexmark.com.
Modular component notice
Wireless‑equipped models contain the following modular component(s):
Lexmark Regulatory Type/Model: LEX-M07-001; FCC ID: IYLLEXM07001; Industry Canada IC: 2376A-M07001
Exposure to radio frequency radiation
The radiated output power of this device is far below the radio frequency exposure limits of the FCC and other
regulatory agencies. A minimum separation of 20 cm (8 inches) must be maintained between the antenna and
any persons for this device to satisfy the RF exposure requirements of the FCC and other regulatory agencies.
Industry Canada (Canada)
Under Industry Canada regulations, this radio transmitter may only operate using an antenna of a type and
maximum (or lesser) gain approved for the transmitter by Industry Canada. To reduce potential radio
interference to other users, the antenna type and its gain should be so chosen that the equivalent isotropically
radiated power (EIRP) is not more than that necessary for successful communication.
This device complies with Industry Canada license-exempt RSS standards. Operation is subject to the following
two conditions: (1) this device may not cause interference, and (2) this device must accept any interference,
including interference that may cause undesired operation of the device.
To prevent radio interference to the licensed service and to reduce the potential for harmful interference to co-
channel mobile satellite systems, this device is intended to be operated indoors and away from windows to
provide maximum shielding.
High-power radars are allocated as primary users (i.e., priority users) of the bands 5250–5350MHz and 5650–
5850MHz. These radars could cause interference and/or damage to LE-LAN devices.
Industrie Canada (Canada)
Selon la réglementation d'Industrie Canada, l'émetteur radio ne fonctionne qu'avec une antenne dont le type
et le gain maximal (ou inférieur) ont été approuvés par Industrie Canada. Pour réduire les interférences radio
potentielles auprès d'autres utilisateurs, le type d'antenne et son gain doivent être choisis de telle sorte que la
puissance isotrope rayonnée équivalente (PIRE) ne soit pas supérieure à ce qui est nécessaire pour assurer la
réussite de la communication.
Cet appareil est conforme aux normes RSS exemptes de licence d'Industrie Canada. Son fonctionnement est
soumis aux deux conditions suivantes : (1) cet appareil ne doit pas causer d'interférences et (2) il doit accepter
toutes les interférences, y compris les celles qui peuvent entraîner un fonctionnement indésirable.
Afin de prévenir les interférences radio des services sous licence et pour réduire le risque d'interférences
nuisibles aux systèmes de satellites mobiles utilisant les mêmes canaux, cet appareil est destiné à être utilisé
à l’intérieur et loin des fenêtres afin de fournir une protection maximale.
Les radars à haute puissance sont définis comme les utilisateurs principaux (p. ex., utilisateurs prioritaires) dans
les bandes de 5250-5350 MHz et 5650-5850 MHz. Ces radars peuvent causer des interférences ou des
dommages aux appareils RELOC-EL.
Notices 218
European Community (EC) directives conformity
This product is in conformity with the protection requirements of EC Council directive 2014/53/EU on the
approximation and harmonization of the laws of the Member States relating to radio equipment.
The manufacturer of this product is: Lexmark International, Inc., 740 West New Circle Road, Lexington, KY,
40550 USA. The authorized representative is: Lexmark International Technology Hungária Kft., 8 Lechner Ödön
fasor, Millennium Tower III, 1095 Budapest HUNGARY. A declaration of conformity to the requirements of the
Directives is available upon request from the Authorized Representative or may be obtained at
www.lexmark.com/en_us/about/regulatory-compliance/european-union-declaration-of-conformity.html.
Compliance is indicated by the CE marking:
Restrictions
This radio equipment is restricted to indoor use only. Outdoor use is prohibited. This restriction applies to all
the countries listed in the table below:
AT BE BG CH CY CZ DE DK EE
EL ES FI FR HR HU IE IS IT
LI LT LU LV MT NL NO PL PT
RO SE SI SK TR UK
EU statement of radio transmitter operational frequency bands and maximum RF power
This radio product transmits in either the 2.4GHz (2.412–2.472 GHz in the EU) or 5GHz (5.15–5.35, 5.47–5.725
in the EU) bands. The maximum transmitter EIRP power output, including antenna gain, is ≤ 20dBm for both
bands.
Federal Communications Commission (FCC) compliance information
statement
This product has been tested and found to comply with the limits for a Class A digital device, pursuant to Part
15 of the FCC Rules. Operation is subject to the following two conditions: (1) this device may not cause harmful
interference, and (2) this device must accept any interference received, including interference that may cause
undesired operation.
Notices 219
The FCC Class A limits are designed to provide reasonable protection against harmful interference when the
equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio
frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful
interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful
interference, in which case the user will be required to correct the interference at his own expense.
The manufacturer is not responsible for any radio or television interference caused by using other than
recommended cables or by unauthorized changes or modifications to this equipment. Unauthorized changes
or modifications could void the user's authority to operate this equipment.
Note: To assure compliance with FCC regulations on electromagnetic interference for a Class A computing
device, use a properly shielded and grounded cable such as Lexmark part number 1021231 for parallel attach
or 1021294 for USB attach. Use of a substitute cable not properly shielded and grounded may result in a
violation of FCC regulations.
Any questions regarding this compliance information statement should be directed to:
Director of Lexmark Technology & Services
Lexmark International, Inc.
740 West New Circle Road
Lexington, KY 40550
Telephone: (859) 232–2000
E-mail: [email protected]
Industry Canada compliance statement
This Class A digital apparatus meets all requirements of the Canadian Interference-Causing Equipment
Standard ICES-003.
Avis de conformité aux normes de l’industrie du Canada
Cet appareil numérique de classe A est conforme aux exigences de la norme canadienne relative aux
équipements pouvant causer des interférences NMB-003.
Notice to users of Class A products in Brazil
Este produto não é apropriado para uso em ambientes domésticos, pois poderá causar interferências
eletromagnéticas que obrigam o usuário a tomar medidas necessárias para minimizar estas interferências.
European Community (EC) directives conformity
This product is in conformity with the protection requirements of EC Council directives 2014/30/EU, 2014/35/EU,
and 2011/65/EU on the approximation and harmonization of the laws of the Member States relating to
electromagnetic compatibility, safety of electrical equipment designed for use within certain voltage limits, and
on the restrictions of use of certain hazardous substances in electrical and electronic equipment.
The manufacturer of this product is: Lexmark International, Inc., 740 West New Circle Road, Lexington, KY,
40550 USA. The authorized representative is: Lexmark International Technology Hungária Kft., 8 Lechner Ödön
fasor, Millennium Tower III, 1095 Budapest HUNGARY. A declaration of conformity to the requirements of the
Directives is available upon request from the Authorized Representative or may be obtained at
www.lexmark.com/en_us/about/regulatory-compliance/european-union-declaration-of-conformity.html.
Notices 220
This product satisfies the Class A limits of EN 55022 and EN55032 and safety requirements of EN 60950‑1 or
EN 62368-1.
Radio interference notice
Warning
This is a product that complies with the emission requirements of EN55022 and EN55032 Class A limits and
immunity requirements of EN55024. This product is not intended to be used in residential/domestic
environments.
This is a Class A product. In a domestic environment, this product may cause radio interference, in which case
the user may be required to take adequate measures.
STATEMENT OF LIMITED WARRANTY FOR LEXMARK LASER PRINTERS,
LEXMARK LED PRINTERS, AND LEXMARK MULTIFUNCTION LASER
PRINTERS
Lexmark International, Inc., Lexington, KY
This limited warranty applies to the United States and Canada. For customers outside the U.S., refer to the
country-specific warranty information that came with your product.
This limited warranty applies to this product only if it was originally purchased for your use, and not for resale,
from Lexmark or a Lexmark Remarketer, referred to in this statement as “Remarketer.”
Limited warranty
Lexmark warrants that this product:
—Is manufactured from new parts, or new and serviceable used parts, which perform like new parts
—Is, during normal use, free from defects in material and workmanship
If this product does not function as warranted during the warranty period, contact a Remarketer or Lexmark for
repair or replacement (at Lexmark's option).
If this product is a feature or option, this statement applies only when that feature or option is used with the
product for which it was intended. To obtain warranty service, you may be required to present the feature or
option with the product.
If you transfer this product to another user, warranty service under the terms of this statement is available to
that user for the remainder of the warranty period. You should transfer proof of original purchase and this
statement to that user.
Limited warranty service
The warranty period starts on the date of original purchase as shown on the purchase receipt and ends 12
months later provided that the warranty period for any supplies and for any maintenance items included with
the printer shall end earlier if it, or its original contents, are substantially used up, depleted, or consumed. Fuser
Units, Transfer/Transport Units, Paper Feed items, if any, and any other items for which a Maintenance Kit is
Notices 221
available are substantially consumed when the printer displays a “Life Warning” or “Scheduled Maintenance”
message for such item.
To obtain warranty service you may be required to present proof of original purchase. You may be required to
deliver your product to the Remarketer or Lexmark, or ship it prepaid and suitably packaged to a Lexmark
designated location. You are responsible for loss of, or damage to, a product in transit to the Remarketer or the
Lexmark designated location.
When warranty service involves the exchange of a product or part, the item replaced becomes the property of
the Remarketer or Lexmark. The replacement may be a new or repaired item.
The replacement item assumes the remaining warranty period of the original product.
Replacement is not available to you if the product you present for exchange is defaced, altered, in need of a
repair not included in warranty service, damaged beyond repair, or if the product is not free of all legal
obligations, restrictions, liens, and encumbrances.
As part of your warranty service and/or replacement, Lexmark may update the firmware in your printer to the
latest version. Firmware updates may modify printer settings and cause counterfeit and/or unauthorized
products, supplies, parts, materials (such as toners and inks), software, or interfaces to stop working. Authorized
use of genuine Lexmark products will not be impacted.
Before you present this product for warranty service, remove all print cartridges, programs, data, and removable
storage media (unless directed otherwise by Lexmark).
For further explanation of your warranty alternatives and the nearest Lexmark authorized servicer in your area
contact Lexmark on the World Wide Web.
Remote technical support is provided for this product throughout its warranty period. For products no longer
covered by a Lexmark warranty, technical support may not be available or only be available for a fee.
Extent of limited warranty
Lexmark does not warrant uninterrupted or error-free operation of any product or the durability or longevity of
prints produced by any product.
Warranty service does not include repair of failures caused by:
—Modification or unauthorized attachments
—Accidents, misuse, abuse or use inconsistent with Lexmark user’s guides, manuals, instructions or guidance
—Unsuitable physical or operating environment
—Maintenance by anyone other than Lexmark or a Lexmark authorized servicer
—Operation of a product beyond the limit of its duty cycle
—Use of printing media outside of Lexmark specifications
—Refurbishment, repair,
refilling
or remanufacture by a third party of products, supplies or parts
—Products, supplies, parts, materials (such as toners and inks), software, or interfaces not furnished by Lexmark
TO THE EXTENT PERMITTED BY APPLICABLE LAW, NEITHER LEXMARK NOR ITS THIRD PARTY SUPPLIERS
OR REMARKETERS MAKE ANY OTHER WARRANTY OR CONDITION OF ANY KIND, WHETHER EXPRESS
OR IMPLIED, WITH RESPECT TO THIS PRODUCT, AND SPECIFICALLY DISCLAIM THE IMPLIED
WARRANTIES OR CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND
SATISFACTORY QUALITY. ANY WARRANTIES THAT MAY NOT BE DISCLAIMED UNDER APPLICABLE LAW
ARE LIMITED IN DURATION TO THE WARRANTY PERIOD. NO WARRANTIES, EXPRESS OR IMPLIED, WILL
Notices 222
APPLY AFTER THIS PERIOD. ALL INFORMATION, SPECIFICATIONS, PRICES, AND SERVICES ARE SUBJECT
TO CHANGE AT ANY TIME WITHOUT NOTICE.
Limitation of liability
Your sole remedy under this limited warranty is set forth in this document. For any claim concerning performance
or nonperformance of Lexmark or a Remarketer for this product under this limited warranty, you may recover
actual damages up to the limit set forth in the following paragraph.
Lexmark's liability for actual damages from any cause whatsoever will be limited to the amount you paid for the
product that caused the damages. This limitation of liability will not apply to claims by you for bodily injury or
damage to real property or tangible personal property for which Lexmark is legally liable. IN NO EVENT WILL
LEXMARK BE LIABLE FOR ANY LOST PROFITS, LOST SAVINGS, INCIDENTAL DAMAGE, OR OTHER
ECONOMIC OR CONSEQUENTIAL DAMAGES. This is true even if you advise Lexmark or a Remarketer of the
possibility of such damages. Lexmark is not liable for any claim by you based on a third party claim.
This limitation of remedies also applies to claims against any Suppliers and Remarketers of Lexmark. Lexmark's
and its Suppliers' and Remarketers' limitations of remedies are not cumulative. Such Suppliers and Remarketers
are intended beneficiaries of this limitation.
Additional rights
Some states do not allow limitations on how long an implied warranty lasts, or do not allow the exclusion or
limitation of incidental or consequential damages, so the limitations or exclusions contained above may not
apply to you.
This limited warranty gives you
specific
legal rights. You may also have other rights that vary from state to state.
Notices 223
Index
Numerics
2100‑sheet tray
installing 194
loading 28
A
About this Printer menu 58
accessing the controller
board 184
activating Voice Guidance 23
adding contacts 21
adding groups 21
adding hardware options
print driver 210
adding internal options
print driver 210
adjusting default volume
speaker 95
adjusting speech rate
Voice Guidance 24
adjusting the brightness
display 124
adjusting the default headphone
volume 95
adjusting toner darkness 183
AirPrint
using 44
Android device
printing from 43
attaching cables 13
avoiding paper jams 126
B
blank pages 153
bookmarks
creating 20
creating folders for 20
C
cannot open Embedded Web
Server 146
changing the printer port settings
after installing ISP 98
changing the wallpaper 18
checking the printer
connectivity 147
checking the status of parts and
supplies 100
cleaning
exterior of the printer 98
interior of the printer 98
cleaning the printer 98
clearing jam
in door A 130
in door H 138
in door N 137
in high‑capacity output
expander 136
in mailbox bin 137
in output expander 136
in the duplex unit 133
in the fuser 133
in the multipurpose feeder 135
in the staple finisher 140
in the staple finisher bin 138
in the staple, hole punch
finisher 139
in the staple, hole punch
finisher
bin 139
in trays 130
clearing staple jam
in the staple, hole punch
finisher
143
Cloud Connector
profile
creating
0
printing from 0
collated printing does not
work 151
confidential print jobs 46
printing from a Macintosh
computer 47
printing from Windows 47
configuring Eco‑Mode setting 18
configuring
Eco‑Settings 18
configuring
supply
notifications 104
configuring Universal paper 25
connecting the printer
to a wireless network 96
connecting to a wireless network
using PIN method 97
using Push Button method 97
conserving supplies 124
contacting customer support 183
contacts
adding 21
deleting 22
editing 22
controller board
accessing 184
creating a Cloud Connector
profile
0
creating bookmarks 20
creating folders
for bookmarks 20
crooked print 165
Customer Support
using 20
customer support
contacting 183
customizing the display 18
D
deactivating the Wi‑Fi
network 97
default headphone volume
adjusting 95
default speaker volume
adjusting 95
Defective flash detected 148
deleting contacts 22
deleting groups 22
Device Quotas
setting up 19
directory list
printing 48
display brightness
adjusting 124
Display Customization
using 18
documents, printing
from a computer 43
from a mobile device 43, 44
E
Eco‑Mode
configuring 124
Eco‑Settings
configuring 18
editing contacts 22
editing groups 22
emission notices 213, 218, 220
Index 224
enabling Magnification mode 23
enabling personal identification
numbers 24
enabling spoken passwords 24
enabling the USB port 147
encrypting the printer hard
disk 93
envelopes
loading 33
environmental setting
Eco‑Mode 124
Hibernate mode 124
sleep mode 124
erasing memory
from the printer hard disk 92
erasing non‑volatile memory 92
erasing printer hard disk
memory 92
erasing printer memory 92, 93
erasing volatile memory 92
Ethernet port 13
exporting a configuration file
using the Embedded Web
Server 210
exporting compressed logs 58
exporting configuration file 58
F
factory default settings
restoring 93
FCC notices 218
finding more information about
the printer 9
firmware
update 211
flash drive
printing from 45
folder paper 157
font sample list
printing 48
fuser
replacing 108
G
Google Cloud Print
using 43
groups
adding 21
deleting 22
editing 22
H
hardware options
installing 189, 194
memory card 185
trays 193
hardware options, adding
print driver 210
held jobs 46
printing from a Macintosh
computer 47
printing from Windows 47
Hibernate mode
configuring 124
home screen
customizing 18
showing icons 18
using 17
home screen icons 17
hot roll fuser
replacing 111
humidity around the printer 215
I
icons on the home screen
showing 18
identifying jam locations 128
imaging unit
ordering 103
replacing 106
importing a configuration file
using the Embedded Web
Server 210
indicator light
understanding the status 16
installing a memory card 185
installing an optional card 187
installing options
printer hard disk 188
installing the 2100‑sheet tray 194
installing the printer
software 210
installing trays 193
internal option is not
detected 148
internal options
firmware
card 184
flash
memory 184
font card 184
internal solutions port 184
printer hard disk 184
internal options, adding
print driver 210
internal solutions port
installing 189
J
jams
avoiding 126
jams, clearing
in the standard bin 134
K
keyboard on the display
using 24
L
letterhead
loading 33
loading, 2100‑sheet tray 28
Lexmark Mobile Print
using 43
linking trays 34
loading
2100‑sheet tray 28
letterhead in 2100‑sheet
tray 28
loading the multipurpose
feeder 33
loading trays 25
locating jam areas 128
locating the security slot 92
M
Magnification mode
enabling 23
maintenance kit
ordering 103
managing screen saver 18
memory card
installing 185
menu
802.1x 78
Accessibility 54
Confidential Print Setup 87
Configuration Menu 55
Default Login Methods 83
Device 90
Erase Temporary Data Files 88
Ethernet 72
Flash Drive Print 68
Google Cloud Print 80
Index 225
Help 90
HTML 65
HTTP/FTP Settings 79
Image 65
Information Sent to Lexmark 0
IPSec 77
Job Accounting 61
Layout 58
Local Accounts 83
Login Restrictions 87
LPD Configuration 78
Manage Permissions 82
Media Types 67
Menu Settings Page 90
Miscellaneous 89
Mobile Services
Management 89
Network 90
Network Overview 69
Notifications 52
Out of Service Erase 57
PCL 63
PDF 63
PostScript 63
Power Management 53
Preferences 50
Print 90
Quality 60
Remote Operator Panel 51
Restore Factory Defaults 54
Security Audit Log 84
Setup 60
SNMP 76
Solutions LDAP Settings 88
TCP/IP 74
ThinPrint 79
Tray Configuration 66
Troubleshooting 91
Universal Setup 67
USB 80
Visible Home Screen Icons 58
Wireless 70
Wi‑Fi Direct 81
XPS 62
Menu map
0
Menu Settings Page
printing 91
menus
About this Printer 58
Disk Encryption 88
Schedule USB Devices 84
mobile device
printing from 43, 44
Mopria Print Service
using 43
moving the printer 10, 123
multipurpose feeder
loading 33
N
navigating the screen
using gestures 23
navigating the screen using
gestures 23
noise emission levels 213
Non‑Lexmark supply 150
non‑volatile memory 93
Not enough free space in flash
memory for resources 149
notices 213, 214, 215, 216, 217,
218, 220
O
operating systems
supported 209
optional card
installing 187
ordering
maintenance kit 103
ordering supplies
imaging unit 103
staple cartridge 103
toner cartridge 101
P
paper jam
in the duplex area 133
in the fuser 133
paper jam in door A 130
paper jam in door C 133
paper jam in door H 138
paper jam in door N 137
paper jam in the 4‑bin
mailbox 137
paper jam in the high‑capacity
output expander 136
paper jam in the multipurpose
feeder 135
paper jam in the output
expander 136
paper jam in the staple finisher
bin 138
paper jam in trays 130
paper jams
avoiding 126
location 128
paper jams, clearing
in the standard bin 134
personal identification number
method 97
personal identification numbers
enabling 24
pick roller
replacing 116
pick roller in the multipurpose
feeder
replacing 117
power button light
understanding the status 16
power cord socket 13
prepunched paper
loading 33
print driver
hardware options, adding 210
print jobs not printed 181
Print Quality Test Pages 91
print quality troubleshooting
blank or white pages 153
crooked or skewed print 165
dark print 155
fine lines are not printed
correctly 156
folded or wrinkled paper 157
gray background on prints 158
horizontal light bands 171
light print 161
mottled print and dots 163
paper curl 164
repeating defects 177
solid black pages 166
text or images cut o 168
toner easily rubs o 170
vertical dark bands 173
vertical dark lines or
streaks 175
vertical dark streaks with print
missing 176
vertical light bands 171
vertical white lines 172
print troubleshooting
confidential and other held
documents do not print 178
envelope seals when
printing 150
Index 226
incorrect margins 160
jammed pages are not
reprinted 153
job prints from the wrong
tray 183
job prints on the wrong
paper 183
paper frequently jams 152
print jobs do not print 181
slow printing 179
tray linking does not work 151
unable to read flash drive 147
printer
minimum clearances 10
moving 10
selecting a location 10
shipping 123
printer configurations 11
printer connectivity
checking 147
printer hard disk
encrypting 93
installing 188
printer hard disk memory 93
erasing 92
printer information
finding 9
printer is not responding 182
printer menus 58
printer messages
Defective flash detected 148
Non‑Lexmark supply 150
Not enough free space in flash
memory for resources 149
Replace cartridge, printer region
mismatch 149
Unformatted flash detected 149
printer options troubleshooting
cannot detect internal
option 148
printer port settings
changing 98
printer ports 13
printer settings
restoring factory default 93
printer software, installing 210
printer status 16
printing
AirPrint 89
directory list 48
font sample list 48
from a Cloud Connector
profile
0
from a computer 43
from a flash drive 45
from a mobile device 43
from an Android device 43
Menu Settings Page 91
using Google Cloud Print 43
printing confidential and other
held jobs
from a Macintosh computer 47
from Windows 47
printing from a computer 43
printing from a flash drive 45
Push Button method 97
Q
QR codes
adding 19
R
recycling
Lexmark packaging 125
Lexmark products 125
toner cartridges
0
removing paper jam
in door A 130
in door H 138
in door N 137
in high‑capacity output
expander 136
in mailbox bin 137
in the duplex unit 133
in the fuser 133
in the multipurpose feeder 135
in the output expander 136
in the staple finisher bin 138
in the staple, hole punch
finisher
139
in the staple, hole punch
finisher bin 139
in trays 130
removing staple jam 140, 143
repeat print jobs 46
printing from a Macintosh
computer 47
printing from Windows 47
Replace cartridge, printer region
mismatch 149
replacing
pick roller in the multipurpose
feeder 117
replacing parts
fuser 108
hot roll fuser 111
pick roller 116
transfer roller 113
replacing supplies
imaging unit 106
staple cartridge 120, 121
toner cartridge 105
reserve print jobs
printing from a Macintosh
computer 47
printing from Windows 47
resetting
supply usage counters 150
restoring factory default
settings 93
running a slideshow 18
S
safety information 6, 7, 8
scheduling power modes 18
securing printer memory 93
security slot
locating 92
selecting a location for the
printer 10
setting the paper size
0
setting the paper type 0
setting up Device Quotas 19
shipping the printer 123
showing icons on the home
screen 18
skewed print 165
sleep mode
configuring 124
spoken passwords
enabling 24
staple cartridge
ordering 103
replacing 120, 121
statement of volatility 93
status of parts
checking 100
status of supplies
checking 100
storing print jobs 46
supplies
conserving 124
Index 227
supply notifications
configuring 104
supply usage counters
resetting 150
supported file types 46
supported flash drives 46
supported operating
systems 209
supported paper sizes
0
supported paper types 38
supported paper weights 40
T
temperature around the
printer 215
toner cartridge
ordering 101
replacing 105
toner cartridges
recycling
0
toner darkness
adjusting 183
transfer roller
replacing 113
trays
loading 25
troubleshooting
cannot open Embedded Web
Server 146
printer is not responding 182
troubleshooting, print
collated printing does not
work 151
confidential and other held
documents do not print 178
envelope seals when
printing 150
incorrect margins 160
jammed pages are not
reprinted 153
job prints from the wrong
tray 183
job prints on the wrong
paper 183
paper frequently jams 152
print jobs do not print 181
slow printing 179
tray linking does not work 151
troubleshooting, print quality
blank or white pages 153
crooked or skewed print 165
dark print 155
fine lines are not printed
correctly 156
folded or wrinkled paper 157
gray background on prints 158
horizontal light bands 171
light print 161
mottled print and dots 163
paper curl 164
repeating defects 177
solid black pages 166
text or images cut o 168
toner easily rubs o 170
vertical dark bands 173
vertical dark lines or
streaks 175
vertical dark streaks with print
missing 176
vertical light bands 171
vertical white lines 172
troubleshooting, printer options
cannot detect internal
option 148
U
unable to read
flash
drive
troubleshooting, print 147
Unformatted flash detected 149
Universal paper
configuring
25
unlinking trays 34
updating firmware
flash file 211
USB port 13
enabling 147
using
genuine Lexmark parts 101
genuine Lexmark supplies 101
using Customer Support 20
using Display Customization 18
using QR Code Generator 19
using the control panel
Lexmark M5255 16
Lexmark M5265 16
Lexmark M5270 16
Lexmark MS725 15
Lexmark MS821 15
Lexmark MS822 16
Lexmark MS823 15
Lexmark MS825 15
Lexmark MS826 16
using the home screen 17
V
verify print jobs 46
printing from a Macintosh
computer 47
printing from Windows 47
vertical dark lines on prints 175
vertical streaks on prints 175
virtual keyboard
using 24
Voice Guidance
activating 23
speech rate 24
Voice Guidance speech rate
adjusting 24
volatile memory 93
W
white lines 172
white pages 153
wireless network
connecting the printer to 96
Wi‑Fi Protected Setup 97
wireless networking 96
Wi‑Fi network
deactivating 97
Wi‑Fi Protected Setup
wireless network 97
wrinkled paper 157
Index 228
