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32
Problem
Solution
The unit does not turn on. Ensure the unit is properly plugged into a
standard 120 V outlet.
Press the power button on the control panel.
The unit is on, but there is no flame. Open the back panels, so you can check if the
flame spindle has fallen off from the motor.
The flame is on, but the heater does not blow
warm air, even after repeatedly turning on the
heater.
Press the heater button several times, ensuring
it is in the ‘on’ position.
The heater does not work, even if the heater
switches are on.
Turn all switches off, then unplug the unit for
five minutes.
After five minutes, plug the unit in and operate
as normal.
Ensure the air vents on the top and front are
not blocked.
Remote control does not work. Change the remote batteries.
Operate the remote transmitter at a slow pace.
Gently press the remote control buttons.
Repeatedly pressing the buttons can damage
the transmitter.
Make sure objects are not blocking the control
or transmitter.