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Internal fail. No commu-
nication between elec-
tronic elements of the
appliance.
• The programme was not finished properly or the appliance stopped
too early. Switch the appliance off and on again.
• If the alarm code appears again, contact the Authorised Service Cen-
tre.
The mains supply is un-
stable.
• Wait until mains supply is stable.
If the display shows other alarm codes, deactivate and activate the appliance. If
the problem continues, contact the Authorised Service Centre.
In case of different problem with the washing machine check the table below for
possible solutions.
Problem Possible solution
The programme does
not start.
• Make sure that the mains plug is connected to the mains socket.
• Make sure that the appliance door is closed.
• Make sure that there is no damaged fuse in the fuse box.
• Make sure that the Start/Pause has been touched.
• If the delay start is set, cancel the setting or wait for the end of count-
down.
• Deactivate the Child Lock function if it is on.
• Check the position of the knob on the selected programme.
The appliance fills with
water and drains imme-
diately.
• Make sure that the drain hose is in the correct position. The hose may
be positioned too low. Refer to "Installation instruction".
The spin phase does
not operate or the
washing cycle lasts lon-
ger than usual.
• Set the spin programme.
• This problem may be caused by the clogged drain circuit. Please con-
tact the Authorised Service Centre.
• Adjust manually the items in the tub and start the spin phase again.
This problem may be caused by balance problems.
There is water on the
floor.
• Make sure that the couplings of the water hoses are tight and there is
not water leakages.
• Make sure that the water inlet hose and the drain hose have no dam-
ages.
• Make sure you use the correct detergent and the correct quantity of it.
You cannot open the
appliance door.
• Make sure that a washing programme that ends with water in tub, has
not been selected.
• Make sure that the washing programme is finished.
• Set the drain or the spin programme if there is water in the drum.
• Make sure that the appliance receives electrical power.
• This problem may be caused by a failure of the appliance. Contact the
Authorised Service Centre.
The appliance makes an
unusual noise and vi-
brates.
• Make sure the levelling of the appliance is correct. Refer to "Installa-
tion instruction".
• Make sure that the packaging and/or the transit bolts are removed.
Refer to "Installation instruction".
• Add more laundry in the drum. The load may be too small.
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