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18
Problem Possible causes Remedies
Reduced or
No Spray
Through Foot
of Machine
Clean Water Tank may be empty. Refill tank.
Clean Water Tank may not be
seated completely.
Turn power OFF. Remove and reseat tank.
No Spray
Through Hose
& Tool
The hose to your machine is not
primed or may have lost prime.
1. With the machine OFF and unplugged, remove Nozzle from the Foot.
Place a ballpoint pen in the black cylinder next to the screw. When
water bubbles up, remove the pen. Reassemble the Nozzle and hose.
2. Hold end of hose below water level in tank to prime.
3. With the Clean Water Tank full of water, the machine OFF and
reclined, press the CleanShot button ON and wait for the CleanShot to
drain for a few seconds; This will re-prime the machine.
Clean Water Tank may be empty. Refill the Clean Water Tank.
Clean Water Tank may not be
seated properly.
Turn power OFF. Remove and reseat the tank.
No Spray
Through
CleanShot®
Clean Water Tank may be empty. Refill the tank.
Clean Water Tank may not be
seated properly.
Turn power OFF. Remove and reseat the tank.
The machine is not reclined. Press the Recline Pedal and bring handle down to recline the machine.
Pump may have lost prime. With the machine OFF and unplugged, remove the Nozzle from the
Foot. Place a ballpoint pen in the black cylinder next to the screw. When
water bubbles up, remove the pen. Reassemble the nozzle before
cleaning again.
CleanShot
Continues
Spray When
Machine is OFF
CleanShot button is not in the off
position.
Press the CleanShot button to turn it off. The button window will show
the color red and a “O” symbol when it is in the off position.
Loss of Suction
Power
Dirty Water Tank may not be seat-
ed properly.
Pick up tank and reseat so it fits in the machine.
Dirty Water Tank has picked up
max amount of dirty water and
reached full line.
Empty tank.
Rubber Tab on Dirty Water Tank is
not sealed tight.
Check the Rubber Tab on the Dirty Water Tank and press firmly on all
edges to secure it tightly (see step 2 on page 12 for detail).
Accessory Hose Door may not be
closed tightly in place.
Check the Accessory Hose Door and make sure it is closed tightly – it
should be locked into place.
Nozzle may be clogged from pet
hair or debris.
Use the Nozzle Clean Out Tool and follow steps on page 15 for “Cleaning
the Brush Rolls and Nozzle”.
Brush Roll cover not fully snapped
into place.
Remove the Nozzle and Brush Roll cover. Follow step 6 from page 15
and make sure you hear both buttons click into place.
No Power
Cleaning Mode Switch mistaken
for Power Button.
Press the red Power Button on the left side of the machine to turn the
machine ON.
Outlet may not be active. Try plugging in a different device that uses a grounded outlet to test for
power from the outlet.
Leaking Tank
Tank may have been overfilled. 1. Make sure your tank has the water and formula that you’ve prepared.
2. With the cap twisted ON tightly, hold your tank at an angle, over a
sink or drain, so any extra water can pour out of the space.
3. Wipe the tank dry with a cloth.
Water may be caught in space
between the tank and the tank’s
handle.
Troubleshooting
WARNING
To reduce the risk of electric shock, turn power OFF and disconnect plug from electrical outlet before
performing maintenance or troubleshooting checks.
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