HP LaserJet M109e-M112e series User Guide
SUMMARY
This guide provides conguration, use, warranty, safety and environmental information.
HP company notices
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MATERIAL IS PROHIBITED WITHOUT PRIOR
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ALLOWED UNDER THE COPYRIGHT LAWS. THE
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SERVICES ARE SET FORTH IN THE EXPRESS
WARRANTY STATEMENTS ACCOMPANYING SUCH
PRODUCTS AND SERVICES. NOTHING HEREIN
SHOULD BE CONSTRUED AS CONSTITUTING AN
ADDITIONAL WARRANTY. HP SHALL NOT BE
LIABLE FOR TECHNICAL OR EDITORIAL ERRORS
OR OMISSIONS CONTAINED HEREIN.
© Copyright 2021 HP Development Company,
L.P.
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are either registered
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Safety information
Always follow basic safety precautions when
using this product to reduce risk of injury from
re or electric shock.
Read and understand all instructions in the
documentation that comes with the printer.
Observe all warnings and instructions marked on
the product.
Unplug this product from wall outlets before
cleaning.
Do not install or use this product near water, or
when you are wet.
Install the product securely on a stable surface.
Install the product in a protected location where
no one can step on or trip over the line cord, and
the line cord cannot be damaged.
If the product does not operate normally, see
Solve problems in this guide.
There are no user-serviceable parts inside. Refer
servicing to qualied service personnel.
Table of contents
1 Get started ...................................................................................................................................................................................................1
Printer views ...........................................................................................................................................................................................1
Printer front view...........................................................................................................................................................................1
Printer back view ...........................................................................................................................................................................1
Control panel features...........................................................................................................................................................................2
Print reports from control panel..........................................................................................................................................................4
Use the HP Smart app to print, scan, and manage...........................................................................................................................4
To install HP Smart and open the app .......................................................................................................................................4
Get more information about HP Smart......................................................................................................................................5
2 Connect your printer...................................................................................................................................................................................6
Requirements for HP+ printers............................................................................................................................................................6
Keep the printer connected to the Internet...............................................................................................................................6
Use Original HP cartridges ...........................................................................................................................................................6
Have an HP account......................................................................................................................................................................6
Connect your printer to a Wi-Fi network using HP Smart................................................................................................................6
Connect your printer to a Wi-Fi network using Wi-Fi Protected Setup (WPS)..............................................................................7
Connect your printer to computer using a USB cable.......................................................................................................................7
Change wireless settings ......................................................................................................................................................................8
Turn on or o the wireless capabilities of the printer..............................................................................................................8
Restore network settings to default settings...........................................................................................................................8
Change the connection type.................................................................................................................................................................8
USB to a wireless connection (Windows 10/macOS)...............................................................................................................8
Wireless to a USB connection (Windows/macOS) ....................................................................................................................9
3 Load media ............................................................................................................................................................................................... 10
Load paper ........................................................................................................................................................................................... 10
Load envelopes.................................................................................................................................................................................... 11
Load labels........................................................................................................................................................................................... 12
4 Print............................................................................................................................................................................................................ 15
Before you begin ................................................................................................................................................................................. 15
Print from a Windows computer....................................................................................................................................................... 15
Print documents......................................................................................................................................................................... 15
Manually print on both sides .................................................................................................................................................... 16
Print multiple pages per sheet................................................................................................................................................. 16
Print from a Mac computer................................................................................................................................................................ 17
Print documents......................................................................................................................................................................... 17
Manually print on both sides .................................................................................................................................................... 17
Print multiple pages per sheet................................................................................................................................................. 18
iii
Print with mobile devices................................................................................................................................................................... 19
Print while connected to same Wi-Fi network....................................................................................................................... 19
Print without connecting to same Wi-Fi network (Wi-Fi Direct) ......................................................................................... 19
5 Congure your printer............................................................................................................................................................................. 21
Congure the printer using the Embedded Web Server (EWS).................................................................................................... 21
Access the Embedded Web Server (EWS)............................................................................................................................... 21
Congure IP network settings.................................................................................................................................................. 23
Printer security features............................................................................................................................................................ 24
Energy-conservation settings.................................................................................................................................................. 24
Advanced conguration with HP Utility for macOS........................................................................................................................ 25
Open HP Utility............................................................................................................................................................................ 25
HP Utility features ...................................................................................................................................................................... 25
Update the rmware........................................................................................................................................................................... 26
Update the rmware using the Firmware Update Utility ..................................................................................................... 26
6 Supplies, accessories, and parts............................................................................................................................................................ 28
Order supplies, accessories, and parts ............................................................................................................................................ 28
Replace the toner cartridge............................................................................................................................................................... 28
Cartridge information ................................................................................................................................................................ 29
Remove and replace the toner cartridge................................................................................................................................ 29
7 Solve problems......................................................................................................................................................................................... 32
Printer is unable to print..................................................................................................................................................................... 32
Check printer connection to the Internet................................................................................................................................ 32
Make sure to use Original HP cartridges................................................................................................................................. 32
Check the printer settings and status..................................................................................................................................... 32
Interpret control-panel light patterns.............................................................................................................................................. 33
Restore the factory-set defaults ...................................................................................................................................................... 34
A “Cartridge is low” or “Cartridge is very low” message appears................................................................................................ 35
Change the “Very Low” settings............................................................................................................................................... 35
Printer does not pick up paper or misfeeds.................................................................................................................................... 35
The product does not pick up paper........................................................................................................................................ 35
The product picks up multiple sheets of paper..................................................................................................................... 36
Clear paper jams.................................................................................................................................................................................. 36
Jam locations .............................................................................................................................................................................. 36
Experiencing frequent or recurring paper jams?................................................................................................................... 37
Clear jams from the input tray ................................................................................................................................................. 37
Clear jams from inside the product ......................................................................................................................................... 39
Clear jams from the output areas............................................................................................................................................ 41
Improve print quality .......................................................................................................................................................................... 42
Update the printer rmware..................................................................................................................................................... 43
Print from a dierent software program................................................................................................................................ 43
Check the paper-type setting for the print job ...................................................................................................................... 43
Check toner-cartridge status.................................................................................................................................................... 44
Cartridge cleaning ...................................................................................................................................................................... 45
iv
Print a cleaning page ................................................................................................................................................................. 45
Visually inspect the toner cartridge......................................................................................................................................... 45
Check paper and the printing environment ........................................................................................................................... 45
Adjust Print Density.................................................................................................................................................................... 46
Troubleshoot print quality problems ............................................................................................................................................... 46
Solve wireless network problems..................................................................................................................................................... 52
Wireless connectivity checklist................................................................................................................................................. 52
The printer does not print after the wireless conguration completes............................................................................. 53
The printer does not print, and the computer has a third-party rewall installed .......................................................... 53
The wireless connection does not work after moving the wireless router or printer ..................................................... 53
Cannot connect more computers to the wireless printer .................................................................................................... 54
The wireless printer loses communication when connected to a VPN.............................................................................. 54
The network does not appear in the wireless networks list ............................................................................................... 54
The wireless network is not functioning................................................................................................................................. 54
Perform a wireless network diagnostic test .......................................................................................................................... 55
Reduce interference on a wireless network........................................................................................................................... 55
HP support ........................................................................................................................................................................................... 56
Contact HP................................................................................................................................................................................... 56
Register printer........................................................................................................................................................................... 57
Additional warranty options ..................................................................................................................................................... 57
Additional supplies and toner information............................................................................................................................. 57
Appendix A Printer specications ............................................................................................................................................................. 58
Technical specications...................................................................................................................................................................... 58
System requirements......................................................................................................................................................................... 58
Printer dimensions.............................................................................................................................................................................. 58
Power consumption, electrical specications, and acoustic emissions ..................................................................................... 59
Operating environment range........................................................................................................................................................... 59
Warning icons....................................................................................................................................................................................... 59
Laser Warning...................................................................................................................................................................................... 60
Appendix B Service and support............................................................................................................................................................... 61
HP limited warranty statement......................................................................................................................................................... 61
Country Specic Terms .............................................................................................................................................................. 62
UK, Ireland, and Malta................................................................................................................................................................ 64
Austria, Belgium, Germany, and Luxemburg ......................................................................................................................... 64
Belgium, France, and Luxemburg............................................................................................................................................ 65
Italy............................................................................................................................................................................................... 66
Spain............................................................................................................................................................................................. 66
Denmark ...................................................................................................................................................................................... 67
Norway......................................................................................................................................................................................... 67
Sweden ........................................................................................................................................................................................ 67
Portugal ....................................................................................................................................................................................... 68
Greece and Cyprus ..................................................................................................................................................................... 68
Hungary ....................................................................................................................................................................................... 68
Czech Republic............................................................................................................................................................................ 69
v
Slovakia........................................................................................................................................................................................ 69
Poland .......................................................................................................................................................................................... 69
Bulgaria........................................................................................................................................................................................ 70
Romania....................................................................................................................................................................................... 70
Belgium and the Netherlands .................................................................................................................................................. 70
Finland.......................................................................................................................................................................................... 71
Slovenia........................................................................................................................................................................................ 71
Croatia .......................................................................................................................................................................................... 71
Latvia............................................................................................................................................................................................ 71
Lithuania ...................................................................................................................................................................................... 72
Estonia ......................................................................................................................................................................................... 72
Russia........................................................................................................................................................................................... 72
HP's Premium Protection Warranty: LaserJet toner cartridge limited warranty statement................................................... 72
Reminder on the use of non-Original HP supplies ........................................................................................................................ 73
HP anticounterfeit Web site............................................................................................................................................................... 73
Data stored on the toner cartridge................................................................................................................................................... 73
End User License Agreement ............................................................................................................................................................ 74
Customer self-repair warranty service ............................................................................................................................................ 78
Customer support ............................................................................................................................................................................... 79
Appendix C Environmental product stewardship program .................................................................................................................. 80
Protecting the environment .............................................................................................................................................................. 80
Ozone production................................................................................................................................................................................ 80
Power consumption............................................................................................................................................................................ 80
Toner consumption............................................................................................................................................................................. 80
Paper use.............................................................................................................................................................................................. 81
Plastics.................................................................................................................................................................................................. 81
HP LaserJet print supplies ................................................................................................................................................................. 81
Paper..................................................................................................................................................................................................... 81
Material restrictions ............................................................................................................................................................................ 81
Battery information ............................................................................................................................................................................ 81
Disposal of waste equipment by users (EU, UK, and India) .......................................................................................................... 82
Electronic hardware recycling ........................................................................................................................................................... 82
Brazil hardware recycling information............................................................................................................................................. 82
Chemical substances.......................................................................................................................................................................... 83
Product Power Data per European Union Commission Regulation 1275/2008 and the UK Relevant Statutory
Requirements ............................................................................................................................................................................. 83
SEPA Ecolabel User Information (China).......................................................................................................................................... 83
The regulation of the implementation on China energy label for printer, fax, and copier....................................................... 83
Restriction on Hazardous Substances statement (India).............................................................................................................. 84
WEEE (Turkey)...................................................................................................................................................................................... 84
vi
Restriction on Hazardous Substances statement (Ukraine) ........................................................................................................ 84
Material Safety Data Sheet (MSDS) .................................................................................................................................................. 84
EPEAT .................................................................................................................................................................................................... 84
Substances Table (Taiwan)................................................................................................................................................................. 85
Substances Table (China) ................................................................................................................................................................... 86
For more information ......................................................................................................................................................................... 86
Appendix D Regulatory information......................................................................................................................................................... 88
Regulatory statements ...................................................................................................................................................................... 88
Regulatory model identication numbers.............................................................................................................................. 88
FCC regulations........................................................................................................................................................................... 88
European Union & United Kingdom Regulatory Notice........................................................................................................ 88
Canada - Industry Canada ICES-003 Compliance Statement ............................................................................................. 89
VCCI statement (Japan).............................................................................................................................................................. 89
EMC statement (Korea).............................................................................................................................................................. 89
Power cord instructions............................................................................................................................................................. 89
Notice to users in Japan about the power cord ..................................................................................................................... 90
Laser safety................................................................................................................................................................................. 90
Laser statement for Finland ..................................................................................................................................................... 90
Nordic Statements (Denmark, Finland, Norway, Sweden)................................................................................................... 91
GS statement (Germany)........................................................................................................................................................... 91
Eurasian Conformity (Armenia, Belarus, Kazakhstan, Kyrgyzstan, Russia)...................................................................... 92
Wireless statements ........................................................................................................................................................................... 92
FCC compliance statement—United States........................................................................................................................... 93
Australia statement ................................................................................................................................................................... 93
Belarus......................................................................................................................................................................................... 93
Brazil ANATEL statement .......................................................................................................................................................... 93
Canadian statements................................................................................................................................................................. 93
China CMIIT Wireless Statement............................................................................................................................................... 93
Exposure to Radio Frequency Radiation (Canada)................................................................................................................ 94
European Regulatory Notice..................................................................................................................................................... 94
Notice for use in Japan .............................................................................................................................................................. 94
Notice for use in Russia............................................................................................................................................................. 94
Mexico statement....................................................................................................................................................................... 94
Taiwan statement....................................................................................................................................................................... 94
Thailand Wireless Statement.................................................................................................................................................... 94
Vietnam Telecom wireless marking for ICTQC Type approved products ........................................................................... 95
Index............................................................................................................................................................................................................... 96
vii
Get started1
This section describes the printer parts, control panel features, and other printer functionalities.
Printer views
Identify main parts of the printer.
Printer front view
Identify the parts on the front of the printer.
Feature Description
1 Control panel
2 Output bin
3 Input tray and front door access
Printer back view
Identify the parts on the back of the printer.
Get started
1
Table 1-1 Printer back view
Feature Description
1 USB interface port
NOTE: A label might be covering the USB port. After setup, you can remove the label and print using a USB connection, if
desired, but the printer must also still be connected to the Internet.
2 Power connection
Control panel features
Identify the buttons and lights on the printer control panel.
Icon
Name Description
Wireless button and light Press this button to turn the wireless feature on or o, or to congure a Wi-Fi
Direct connection.
Press and hold this button to congure a WPS connection.
If the Wireless light is on, there is a stable wireless connection. If it is blinking,
there is currently no wireless connection, or there is either a WPS or Wi-Fi
Direct conguration process in progress. If it is blinking rapidly, there is an issue
with the wireless connection.
2 Chapter 1 Get started
Icon Name Description
Attention light The Attention light blinks when the printer requires user attention. If the
Attention light is on, the printer is in an error state.
Power button/Ready light Use this button to turn the printer on or o.
The Ready light is on when the printer is ready to print. It blinks when the
printer is receiving print data and dims when the printer is in a low-power
state.
Resume/Cancel button Press this button for the following actions:
● If the printer is currently processing a job, with the Attention light o and
the Ready light blinking, press the button to cancel the print job.
● If the printer is in an error or prompt state, with the Ready light on
and the Attention light blinking, press the button to clear the error and
resume printing.
● In manual duplex mode, press this button to print the second side of the
page.
Control panel features 3
Print reports from control panel
This topic describes the printer reports and how to print.
Table 1-2 Print reports from control panel
Printer report How to print Description
Conguration page
and network
summary page
(if networking is
supported)
1. If the printer is in Sleep mode (the Ready light is on but dim),
press the Resume/Cancel button to wake up the printer.
2. Press and hold the Resume/Cancel button on the
control panel until the Ready light begins blinking, and
then release the button.
Printer conguration page provides the
current printer information, cartridge status,
or recent events. It can also help
troubleshooting printer problems.
Wireless network
diagnostic test
report
1. If the printer is in Sleep mode (the Ready light is on but dim),
press the Resume/Cancel button to wake up the printer.
2. Press and hold the Wireless button for more than 10
seconds (but less than 20 seconds).
3. When the Ready light starts blinking, release the button.
Wireless network diagnostic test report
shows the diagnostics results for the status
of the wireless network, wireless signal
strength, detected networks, and more.
Use the HP Smart app to print, scan, and manage
The HP Smart app can help you perform many dierent printer tasks, including the following:
● Set up and connect your printer.
● Print and scan documents and photos.
● Share documents through email and other applications.
● Manage printer settings, check printer status, print reports, and order supplies.
HP Smart is supported on mobile devices and computers running on Android OS 7.0 or later, iOS 12.0 or later,
iPadOS, Windows 10, and macOS 10.14 and later.
NOTE: At this time, the HP Smart app might not be available in all languages. Some features are available only
on specic printers or models. HP Smart does not support all le formats. For more information, see Get more
information about HP Smart.
To install HP Smart and open the app
Complete the following steps to install and open HP Smart, connect your printer, and begin using the app.
1. Visit 123.hp.com to download and install HP Smart on your device.
NOTE: iOS, iPadOS, Android, Windows 10, and macOS devices: You can also download HP Smart from the
respective app stores for the device.
4
Chapter 1 Get started
2. Open HP Smart after installation.
● iOS/iPadOS/Android: From the mobile device desktop or app menu, tap HP Smart.
● Windows 10: From the computer desktop, click Start, and then select HP Smart from the app list.
● macOS: From the Launchpad, select HP Smart.
3. Connect your printer wirelessly using HP Smart. See Connect your printer to a Wi-Fi network using HP
Smart.
4. When prompted, create an HP account and register the printer.
Get more information about HP Smart
To learn how to connect, print, and scan using HP Smart, visit the website for your device:
● iOS/iPadOS/Android: www.hp.com/go/hpsmart-help
● Windows 10: www.hp.com/go/hpsmartwin-help
● macOS: www.hp.com/go/hpsmartmac-help
Get more information about HP Smart 5
Connect your printer2
This section describes dierent ways to connect your printer.
Requirements for HP+ printers
This topic describes the requirements for HP+ printers.
Keep the printer connected to the Internet
HP+ printers are cloud-connected devices that must remain connected to the Internet in order to function. The
Internet connection enables the printer to deliver HP+ specic app features and rmware updates.
During setup, you must connect the printer to the Internet using a supported network connection. After setup,
you can print using a USB cable connection, if desired, but the printer must still be connected to the Internet.
Use Original HP cartridges
Original HP cartridges are cartridges manufactured and sold by HP in oicial HP packaging. If non-Original HP
supplies or relled cartridges are installed, HP+ printers will not operate as expected.
Have an HP account
Create or sign into an HP account to manage your printer.
Connect your printer to a Wi-Fi network using HP Smart
This topic describes how to connect your printer to a Wi-Fi network using HP Smart.
Install the HP Smart app on your computer or mobile device and use the app to set up or connect the printer to
your Wi-Fi network.
For information about HP Smart including where to download the app, see Use the HP Smart app to print, scan,
and manage.
1. Make sure your computer or mobile device is connected to your Wi-Fi network. On your mobile device, turn
on Bluetooth and location services.
NOTE: HP Smart uses Bluetooth for printer setup. It does not support Print using Bluetooth.
2. If your printer Wi-Fi was previously turned o, make sure to turn it on. For more information about wireless
status, see Turn on or o the wireless capabilities of the printer.
3. If the printer is no longer in wireless setup mode, restore the printer network settings. See Restore network
settings to default settings.
4. Open the HP Smart app on your computer or mobile device. See Use the HP Smart app to print, scan, and
manage.
6
Chapter 2 Connect your printer
5. From HP Smart, click or tap the Plus icon or Add Printer, and then choose the option to select or add a
printer. If prompted, allow Bluetooth and location permissions.
Follow the instructions to add the printer to your network.
6. When prompted, create or sign in to an HP account and register the printer.
NOTE: When the printer is connected successfully, the Wireless light stops blinking and remains on.
Connect your printer to a Wi-Fi network using Wi-Fi Protected Setup
(WPS)
This topic describes how to connect your printer to a Wi-Fi network using WPS.
This wireless setup method can be used if your router has a WPS button. If the router does not have this button,
it is recommended that you connect the printer using the HP Smart app. See Connect your printer to a Wi-Fi
network using HP Smart.
1. Make sure your router and printer are not too far from each other.
2. Make sure your printer is in wireless setup mode. See Restore network settings to default settings.
3. Press the WPS button on your router.
4.
Within two minutes, press and hold the Wireless button on the printer control panel for 5 seconds, and
then release the button.
5. Wait while the printer automatically establishes the network connection. It takes up to two minutes. When
the network connection is established, the Wireless light stops blinking and remains on.
6. Open the HP Smart app on your computer or mobile device. See Use the HP Smart app to print, scan, and
manage.
7.
From HP Smart, click or tap the Plus icon or Add Printer, and then choose the option to select or add a
printer.
Follow the instructions to add the printer to your network.
8. When prompted, create or sign in to an HP account and register the printer.
Connect your printer to computer using a USB cable
This topic describes how to connect your printer using a USB cable.
NOTE:
● Do not connect the printer with a USB cable when setting up for the rst time. HP+ printer will not work as
expected if USB is used for setting up for the rst time.
● To set up and use the printer, it must be connected to the Internet at all times.
See the requirements listed in Before you begin.
Connect your printer to a Wi-Fi network using Wi-Fi Protected Setup (WPS)
7
1. If necessary, remove the label covering the USB port at the back of the printer.
2. Connect the printer and computer using a USB cable.
3. Open the HP Smart app on your computer. See Use the HP Smart app to print, scan, and manage.
4. From HP Smart, click or tap the Plus icon or Add Printer, and then choose the option to select or add a
printer.
Follow the instructions to add the printer.
5. When prompted, create or sign in to an HP account and register the printer.
Change wireless settings
You can set up and manage the wireless connection for your printer. This includes printing information about
network settings, turning the wireless function on or o, and restoring wireless settings.
Turn on or o the wireless capabilities of the printer
The blue Wireless light on the printer control panel is lit when the wireless capability of the printer is on.
Press the Wireless button to turn on or o the printer wireless capabilities.
Restore network settings to default settings
When there is a wireless connectivity issue, you can restore wireless settings to default, and then reset up the
wireless connection between the printer and your device.
1.
If the printer is in Sleep mode (the Ready light is on but dim), press the Resume/Cancel button to wake
up the printer.
2.
Press and hold the Wireless button on the printer control panel for more than 20 seconds. When the
Attention light starts blinking, release the Wireless button.
3. The printer restarts automatically. When the Wireless light starts blinking, the printer is in wireless setup
mode. You can now reset up a wireless connection between the printer and your device.
NOTE: Use the HP Smart app to connect the printer wirelessly.
Change the connection type
This topic describes how to change the way to connect your printer.
USB to a wireless connection (Windows 10/macOS)
If you want to change the way the printer is connected from USB to a wireless connection, use the HP Smart app
to change the connection.
1. Unplug the USB cable from the printer.
8
Chapter 2 Connect your printer
2. Make sure your computer or mobile device is connected to your Wi-Fi network. On your mobile device, turn
on Bluetooth and location services.
3. If your printer Wi-Fi was previously turned o, make sure to turn it on. For more information about wireless
status, see Turn on or o the wireless capabilities of the printer.
4. If the printer is no longer in wireless setup mode, restore the printer network settings. See Restore network
settings to default settings.
5. Open the HP Smart app on your computer or mobile device. See Use the HP Smart app to print, scan, and
manage.
6. When prompted, create or sign in to an HP account and register the printer.
7. Follow the on-screen instructions to connect the printer to your Wi-Fi network.
Wireless to a USB connection (Windows/macOS)
If you want to change the way the printer is connected from wireless to a USB connection, use the HP Smart app
to change the connection.
NOTE: Always maintain an Internet connection. For the printer to work properly (whether you are using a Wi-
Fi, or USB connection), it must always be connected to the Internet. See Connect your printer to a Wi-Fi network
using HP Smart and Printer is unable to print.
1. If necessary, remove the label covering the USB port at the back of the printer.
2. Connect the printer and computer using a USB cable.
3. Open the HP Smart app on your computer. See Use the HP Smart app to print, scan, and manage.
4.
From HP Smart, click or tap the Plus icon or Add Printer, and then choose the option to select or add a
printer. Follow the instructions to add the printer.
5. When prompted, create or sign in to an HP account and register the printer.
Wireless to a USB connection (Windows/macOS) 9
Load media3
This section describes how to load dierent media into the printer and to load an original on the scanner glass.
Load paper
This topic describes how to load paper into the input tray.
NOTE: To avoid paper jams:
● Never add or remove paper from the tray during printing.
● When loading the tray, do not fan the paper.
● Use paper that is not wrinkled, folded, or damaged.
1. Remove all the media from the input tray if any.
2. Insert a stack of plain paper into the input tray with the top forward and the side to be printed on facing up.
Push the stack into the tray until it stops.
10 Chapter 3 Load media
3. Slide the paper guides until they touch the edges of the media.
4. Pull out the output tray extension.
Load envelopes
This topic describes how to load an envelope into the input tray.
For a list of supported sizes and tray capacity, visit www.hp.com/support/ljM109e. Click Product Information, and
then select the product specications for your printer.
1. Remove all the media from the input tray if any.
2. Insert the envelope into the middle of the input tray with the short edge forward and the side to be printed
on facing up. Push the stack into the tray until it stops.
● If the envelope ap is on the short edge, position the envelope with the ap-side up and the short edge
without the ap toward the printer.
● If the envelope ap is on the long edge of the envelope, position the envelope with the ap-side down
and the short postage end toward the back of the input tray.
Load envelopes
11
3. Slide the paper guides until they touch the edges of the media.
4. Pull out the output tray extension.
Load labels
This topic describes how to load labels into the input tray.
12
Chapter 3 Load media
For a list of supported sizes and tray capacity, visit www.hp.com/support/ljM109e. Click Product Information, and
then select the product specications for your printer.
1. Remove all the media from the input tray if any.
2. Insert the sheet of labels into the middle of the input tray, with the top edge of the sheet toward the back of
the tray. The side to be printed on should face up.
3. Slide the paper guides until they touch the edges of the media.
Load labels 13
4. Pull out the output tray extension.
14 Chapter 3 Load media
Print4
This section describes how to print from dierent devices.
NOTE: When the Attention and Ready lights are blinking, the printer is initializing, cleaning, or cooling down.
When the printer is cooling down print jobs might pause. Print jobs will continue when the engine is ready. This
might take several minutes.
To provide productive printing, this printer may automatically enter cool down mode under certain
environmental conditions when required.
Before you begin
Before you begin, follow these requirements to get the printer ready for use.
● Set up and connect your printer using the HP Smart app. See Use the HP Smart app to print, scan, and
manage and Connect your printer to a Wi-Fi network using HP Smart.
● Load paper in the input tray and open the output tray. See Load media.
● Always maintain an Internet connection. For the printer to work properly (whether you are using a Wi-Fi or
USB connection), it must always be connected to the Internet. See Connect your printer to a Wi-Fi network
using HP Smart and Printer is unable to print.
● Use only Original HP cartridges. The printer will not work as expected if non-Original HP cartridges or relled
cartridges are installed.
Print from a Windows computer
This topic describes how to print from a Windows computer.
Review the requirements listed in Before you begin.
Make sure you have installed the HP Smart app. See Use the HP Smart app to print, scan, and manage.
Make sure you have loaded media into the input tray. See Load media.
Print documents
Use the Print option from a software application to select the printer and basic options for your print job.
1. From the software program, select the Print option.
2. Select the printer from the list of printers. To change settings, click the Properties or Preferences button to
open the print driver.
NOTE: The name of the button varies for dierent software programs.
3. Click the tabs in the print driver to congure the available options.
4. Click the OK button to return to the Print dialog box. Select the number of copies to print from this screen.
Print
15
5. Click the OK button to print the job.
Manually print on both sides
You can print on both sides of the paper using a manual process. You will need to reload the pages for the second
side.
1. From the software program, select the Print option.
2. Select the printer from the list of printers, and then click the Properties or Preferences button to open the
print driver.
NOTE: The name of the button varies for dierent software programs.
3. Click the Layout tab.
4. Select the Print on Both Sides Manually check box, and then click the OK button.
5. In the Print dialog box, click the OK button to print the job. The printer will print the rst side of all the pages
in the document rst.
6. Go to the printer, and then remove any blank paper that is in the input tray.
7. Retrieve the printed stack from the output bin, and place it with the printed-side facing down, top edge rst
in the input tray.
8. At the computer, click the OK button to print the second side of the job.
9. If the Attention light starts blinking, press the Resume/Cancel button to continue.
Print multiple pages per sheet
When you print from a software application using the Print option, you can select an option to print multiple
pages on a single sheet of paper. For example, you might want to do this if you are printing a very large
document and want to save paper.
1. From the software program, select the Print option.
16
Chapter 4 Print
2. Select the printer from the list of printers, and then click the Properties or Preferences button to open the
print driver.
NOTE: The name of the button varies for dierent software programs.
3. Click the Layout tab.
4. Select the correct number of pages per sheet from the Pages per sheet drop-down list.
5. Select the correct layout from the Pages per Sheet Layout drop-down list.
6. If you want to add page borders, select the Page Borders check box.
7. Select the correct paper orientation option, and then click the OK button to close the Properties or
Preferences dialog box.
8. In the Print dialog box, click the OK button to print the job.
Print from a Mac computer
This topic describes how to print from a Mac computer.
Review the requirements listed in Before you begin.
Make sure you have installed the HP Smart app. See Use the HP Smart app to print, scan, and manage.
Make sure you have loaded media into the input tray. See Load media.
If you have not added the printer to the system, follow these steps to enable printing rst.
1. From the computer, open System Preference, and select Printers and Scanners.
2. Click the Add button/icon +, select the printer from the printer list, and then click Add.
Print documents
Use the Print option from a software application to select the printer and basic options for your print job.
1. Click the File menu, and then click the Print option.
2. Select the printer.
3. Click Show Details or Copies & Pages, and then select other menus to adjust the print settings.
NOTE: The name of the item varies for dierent software programs.
4. Click the Print button.
Manually print on both sides
You can print on both sides of the paper using a manual process. You will need to reload the pages for the second
side.
NOTE: This feature is available if you install the HP print driver. It might not be available if you are using
AirPrint.
1. Click the File menu, and then click the Print option.
Print from a Mac computer
17
2. Select the printer.
3. Click Show Details or Copies & Pages, and then click the Manual Duplex menu.
NOTE: The name of the item varies for dierent software programs.
4. Click the Manual Duplex box, and select a binding option.
5. Click the Print button.
6. Go to the printer, and then remove any blank paper that is in the input tray.
7. Retrieve the printed stack from the output bin, and place it with the printed-side facing down, top edge rst
in the input tray.
8.
If the Attention light starts blinking, press the Resume/Cancel button to continue.
Print multiple pages per sheet
When you print from a software application using the Print option, you can select an option to print multiple
pages on a single sheet of paper. For example, you might want to do this if you are printing a very large
document and want to save paper.
1. Click the File menu, and then click the Print option.
2. Select the printer.
3. Click Show Details or Copies & Pages, and then click the Layout menu.
NOTE: The name of the item varies for dierent software programs.
4. From the Pages per Sheet drop-down list, select the number of pages that you want to print on each sheet.
5. In the Layout Direction area, select the order and placement of the pages on the sheet.
6. From the Borders menu, select the type of border to print around each page on the sheet.
7. Click the Print button.
18
Chapter 4 Print
Print with mobile devices
HP mobile printing solutions enable easy printing to the printer from mobile devices.
You can use the HP Smart app to print documents and photos from your mobile device, social media account, or
cloud storage. See Use the HP Smart app to print, scan, and manage.
You can also print directly from your mobile devices using AirPrint (iOS and iPadOS) or HP Print Service Plugin
(Android):
● iOS: Devices running iOS 4.2 or later have AirPrint pre-installed.
● iPadOS: Devices have AirPrint pre-installed.
● Android: Download the HP Print Service Plugin from the Google Play Store or your favorite app store, and
then enable it on your device.
NOTE: You can print using HP Smart or AirPrint/HP Print Service Plugin when the mobile device is on the same
network as the printer or a dierent network (using Wi-Fi Direct).
Print while connected to same Wi-Fi network
You can print documents and photos from your mobile device when the device is on the same Wi-Fi network as
the printer.
Visit www.hp.com/go/mobileprinting for more information on mobile printing.
NOTE: Make sure your mobile device and printer are connected to the same Wi-Fi network. See Connect your
printer to a Wi-Fi network using HP Smart.
Print without connecting to same Wi-Fi network (Wi-Fi Direct)
With Wi-Fi Direct, you can directly connect your computer or mobile device to the printer and print wirelessly—
without connecting your computer or mobile device to an existing wireless network.
Visit www.hp.com/go/widirectprinting for more information on Wi-Fi Direct.
NOTE:
● Make sure Wi-Fi Direct on your printer is turned on. To check, open the EWS (see Access the Embedded Web
Server (EWS)), click the Networking tab, and then click the Wi-Fi Direct Setup link in the left navigation pane.
● Up to 5 computers and mobile devices can connect to the printer using Wi-Fi Direct connection.
Print with mobile device using Wi-Fi Direct
you can directly connect your mobile device to the printer with Wi-Fi Direct, and then print.
1. On the mobile device, open the Wi-Fi or the Wi-Fi Direct menu.
2. From the list of available networks, select the printer name.
NOTE: If the printer name does not display, you might be out of range of the Wi-Fi Direct signal. Move the
device closer to the printer.
Print with mobile devices
19
3. If prompted, enter the Wi-Fi Direct password.
NOTE: For Android devices that support Wi-Fi Direct, if the connection method is set to Automatic, the
connection will occur automatically, without a password prompt. If the connection method is set to Manual,
you will need to either press the Wireless button on the printer to connect to an Android device, or
provide a personal identication number (PIN) — available on a printed report— to connect to Windows 10
devices.
NOTE: To access the Wi-Fi Direct password, from the Embedded Web Server, click the Networking tab, and
then click Wi-Fi Direct Setup.
4. Open the document, and then select the Print option.
NOTE: If the mobile device does not support printing, install the HP Smart app.
5. Select the printer from the list of available printers, and then select Print.
After the print job is complete, some mobile devices need to be reconnected to the local network.
Enable or disable Wi-Fi Direct
Wi-Fi Direct capabilities can be enabled or disabled from the HP Embedded Web Server (EWS).
1. Open the HP Embedded Web Server. See Access the Embedded Web Server (EWS).
2. On the Networking tab, click the Wi-Fi Direct Setup link in the left navigation pane.
3. Select the On option, and then click Apply. Selecting the O option disables Wi-Fi Direct printing.
Change the Wi-Fi Direct name
In environments where more than one model of the same printer is installed, it might be helpful to provide each
printer a unique Wi-Fi Direct name for easier printer identication for Wi-Fi Direct printing.
Follow this procedure to change the printer Wi-Fi Direct name using the HP Embedded Web Server (EWS):
1. Open the HP Embedded Web Server. See Access the Embedded Web Server (EWS).
2. On the Networking tab, click the Wi-Fi Direct Setup link in the left navigation pane.
3. In the Wi-Fi Direct Name eld, enter the new name.
4. Click Apply.
20 Chapter 4 Print
Congure your printer5
This section describes how to congure your printer.
Congure the printer using the Embedded Web Server (EWS)
Use the HP Embedded Web Server to manage printing functions from your computer instead of the printer
control panel.
● View printer status information
● Determine the remaining life for all supplies and order new ones
● View and change tray congurations
● Receive notication of printer and supplies events
● View and change network conguration
Access the Embedded Web Server (EWS)
The HP Embedded Web Server works when the printer is connected to an IP-based network. The HP Embedded
Web Server does not support IPX-based printer connections. You do not have to have Internet access to open and
use the HP Embedded Web Server.
When the printer is connected to the network, the HP Embedded Web Server is automatically available.
NOTE: HP Device Toolbox is software used to connect to the HP Embedded Web Server when the printer is
connected to a computer via USB. It is available only if a full installation was performed when the printer was
installed on a computer. Depending on how the printer is connected, some features might not be available.
You can open EWS using one of the following methods.
Open the Embedded Web Server using HP Smart (iOS, iPadOS, Android, and Windows 10)
You can open the Embedded Web Server from the HP Smart app.
1. Open the HP Smart app on your computer or mobile device. See Use the HP Smart app to print, scan, and
manage.
2. From HP Smart, select your printer, and then click or tap Advanced Settings.
Open the Embedded Web Server using an IP address (Wi-Fi connection)
Your printer must be connected to an IP-based network before you can access the Embedded Web Server.
An administrator password for access to the Embedded Web Server can be assigned to prevent unauthorized
users from changing the printer settings. Check with your administrator rst to see if you have access.
1. Print a conguration page to determine the IP address or host name.
Congure
your printer 21
a. If the printer is in Sleep mode (the Ready light is on but dim), press the Resume/Cancel button to
wake up the printer.
b.
Press and hold the Resume/Cancel button on the control panel until the Ready light begins
blinking, and then release the button.
2. Open a web browser, and in the address line, type the IP address or host name exactly as it displays on the
conguration page. Press the Enter key on the computer keyboard. The Embedded Web Server opens.
NOTE: If the web browser displays a message indicating that accessing the website might not be safe,
select the option to continue to the website. Accessing this website will not harm the computer.
Open the Embedded Web Server using an IP address (Wi-Fi Direct connection)
You can open the Embedded Web Server from a web browser using the Wi-Fi Direct connection IP address.
1. Make sure your device and the printer are connected using Wi-Fi Direct. See Print without connecting to
same Wi-Fi network (Wi-Fi Direct).
2. Open a web browser, type the following IP address or hostname of the printer in the address bar, and then
click or tap Enter.
IP Address: 192.168.223.1
HP Embedded Web Server features
The following table describes the printer settings that you can congure with HP Embedded Web Server.
Table 5-1
HP Embedded Web Server features
Tab or section Description
Home tab
Provides printer, status, and
conguration information.
● Device Status: Shows the printer status and shows the approximate percent life remaining
of HP supplies.
● Supplies Status: Shows the approximate percent life remaining of HP supplies. Actual supply
life remaining can vary. Consider having a replacement supply available to install when print
quality is no longer acceptable. The supply does not need to be replaced unless the print
quality is no longer acceptable.
● Device Conguration: Shows the information found on the printer conguration page.
● Network Summary: Shows the information found on the printer network conguration page.
● Event Log: Shows a list of all printer events and errors.
● Open Source Licenses: Shows a summary of the licenses for open source software
programs that can be used with the printer.
System tab
Provides the ability to congure the
printer from your computer.
● Device Information: Provides basic printer and company information.
● Paper Setup: Change the default paper-handling settings for the printer.
● Energy Settings: Change the default times for entering Sleep/Auto O mode or automatic
shut down.
● System Setup: Change the system defaults for the printer.
22 Chapter 5 Congure your printer
Table 5-1 HP Embedded Web Server features (continued)
Tab or section Description
● Supply Settings: Change the settings for Cartridge is low alert and other supplies
information.
● Service: Start the Fuser or Cartridge Cleaning mode, turn Less Paper Curl or Archive Print on
or o for printing, or change USB connection speed.
● Administration: Set or change the printer password. Enable or disable printer features.
NOTE: The System tab can be password-protected. If this printer is on a network, always consult
with the administrator before changing settings on this tab.
Networking tab
(Network-connected printers only)
Provides the ability to change network
settings from your computer.
Network administrators can use this tab to control network-related settings for the printer when
it is connected to an IP-based network. It also allows the network administrator to set up Wi-Fi
Direct functionality. This tab does not appear if the printer is directly connected to a computer.
NOTE: The Networking tab can be password-protected. If this printer is on a network, always
consult with the administrator before changing settings on this tab.
Congure IP network settings
Use the HP Embedded Web Server to change the printer name and network settings.
Printer sharing disclaimer
HP does not support peer-to-peer networking, as the feature is a function of Microsoft operating systems and
not of the HP printer drivers.
Go to Microsoft at www.microsoft.com.
View or change network settings
Use the HP Embedded Web Server to view or change IP conguration settings.
1. Open the HP Embedded Web Server. See Access the Embedded Web Server (EWS).
2. Click the Networking tab to obtain network information. Change settings as needed.
Rename the printer on a network
Use the HP Embedded Web Server to rename the printer on a network so that it can be uniquely identied.
1. Open the HP Embedded Web Server. See Access the Embedded Web Server (EWS).
2. Open the System tab.
3. On the Device Information page, the default printer name is in the Device Description eld. You can change
this name to uniquely identify this printer.
NOTE: Completing the other elds on this page is optional.
4. Click the Apply button to save the changes.
Manually
congure IPv4 TCP/IP parameters
Use the Embedded Web Server to manually set an IPv4 address, subnet mask, and default gateway.
Congure
IP network settings 23
1. Open the HP Embedded Web Server. See Access the Embedded Web Server (EWS).
2. Click the Networking tab.
3. In the IPv4 Conguration area, select Manual IP, and then edit the IPv4 conguration settings.
4. Click the Apply button.
Printer security features
The printer includes several security features to restrict who has access to conguration settings, to secure data,
and to prevent access to valuable hardware components.
Assign or change the system password using the HP Embedded Web Server
Assign an administrator password for access to the printer and the HP Embedded Web Server so that
unauthorized users cannot change the printer settings.
1. Open the HP Embedded Web Server. See Access the Embedded Web Server (EWS).
2. On the System tab, click the Administration link in the left navigation pane.
3. In the area labeled Product Security, enter the password in the Password eld.
4. Re-enter the password in the Conrm Password eld.
5. Click the Apply button.
NOTE: Make note of the password and store it in a safe place.
Energy-conservation settings
The printer includes several economy features to conserve energy and supplies.
Set the Sleep/Auto
O After Inactivity setting
Use the Embedded Web Server to set the amount of idle time before the printer enters sleep mode.
Complete the following procedure to change the Sleep/Auto O After setting:
1. Open the HP Embedded Web Server. See Access the Embedded Web Server (EWS).
2. Click the System tab, and then select Energy Settings.
3. From the Sleep/Auto O After Inactivity drop-down, select the time for the delay.
4. Click the Apply button.
Set the Shut Down After Inactivity delay and
congure the printer to use 1 watt or less of power
Use the Embedded Web Server to set the amount of time before the printer shuts down.
NOTE: After the printer shuts down, the power consumption is 1 watt or less.
Complete the following procedure to change the Shut Down After Delay setting:
1. Open the HP Embedded Web Server. See Access the Embedded Web Server (EWS).
24
Chapter 5 Congure your printer
2. Click the System tab, and then select Energy Settings.
3. From the Shut Down After Inactivity drop-down, select the time for the delay.
NOTE: The default value is 4 hours.
4. Click the Apply button.
Set the Delay Shut Down setting
Use the Embedded Web Server to select whether or not the printer delays shutting down after the power button
is pressed.
Complete the following procedure to change the Delay Shut Down setting:
1. Open the HP Embedded Web Server. See Access the Embedded Web Server (EWS).
2. Click the System tab, and then select Energy Settings.
3. Select or clear the Delay when ports are active option.
NOTE: When this option is selected the printer will not shut down unless all ports are inactive. An active
network link will prevent the printer from shutting down.
Advanced
conguration with HP Utility for macOS
Use the HP Utility to check printer status or to view or change printer settings from a computer.
You can use the HP Utility when the printer is connected with a USB cable or is connected to a TCP/IP-based
network.
Open HP Utility
Follow these steps to open HP Utility.
1. At the computer, open the Applications folder.
2. Select HP, and then select HP Utility.
HP Utility features
The HP Utility toolbar includes these items:
● Devices: Click this button to show or hide Mac products found by the HP Utility.
●
All Settings: Click this button to return to the HP Utility main view.
● HP Support: Click this button to open a browser and go to the HP support website.
● Supplies: Click this button to open the HP SureSupply website.
● Registration: Click this button to open the HP registration website.
● Recycling: Click this button to open the HP Planet Partners Recycling Program website.
HP Utility consists of pages that you open by clicking in the All Settings list. The following table describes the
tasks that you can perform with HP Utility.
Set the Delay Shut Down setting
25
Table 5-2 Settings available from HP Utility
Item Description
Supplies Status Show the printer supplies status and gain access to links for ordering supplies online.
Device Information Show information about the currently selected printer, including the printer Service ID (if
assigned), the rmware version (FW Version), the Serial Number, and the IP address.
Commands Send special characters or print commands to the printer after the print job.
NOTE: This option is available only after you open the View menu and select the Show
Advanced Options item.
File Upload Transfer les from the computer to the printer. You can upload the following types of les:
● HP LaserJet printer command language (.PRN)
● Portable document format (.PDF)
● Postscript (.PS)
● Text (.TXT)
Power Management Congure the printer economy settings.
Update Firmware Transfer a rmware update le to the printer.
NOTE: This option is available only after you open the View menu and select the Show
Advanced Options item.
HP Connected Access the HP Connected website.
Message Center Display error events that have occurred with the printer.
Network Settings Congure the network settings, such as the IPv4 settings, IPv6 settings, Bonjour settings,
and other settings.
Supplies Management Congure how the printer should behave when supplies are nearing the end of their
estimated life.
Trays Conguration Change paper size and type for each of the trays.
Additional Settings Open the HP Embedded Web Server (EWS) for the printer.
Proxy Server Settings Congure a proxy server for the printer.
Update the rmware
HP oers periodic printer updates. Follow these steps to update the printer rmware for a single printer.
Update the
rmware using the Firmware Update Utility
Install the Firmware Update Utility to update the printer rmware.
Use these steps to manually download and install the Firmware Update Utility from HP.com.
NOTE: This method is the only rmware update option available for printers connected to the computer via a
USB cable. It also works for printers connected to a network.
NOTE: You must have a print driver installed in order to use this method.
26
Chapter 5 Congure your printer
1. Go to www.hp.com/go/support, select your country/region or language, and then click the Software and
Drivers link.
2. Type the printer name in the search eld, press the ENTER button, and then select the printer from the list
of search results.
3. Select the operating system.
4. Under the Firmware section, locate the Firmware Update Utility.
5. Click Download, click Run, and then click Run again.
6. When the utility launches, select the printer from the drop-down list, and then click Send Firmware.
NOTE: To print a conguration page to verify the installed rmware version before or after the update
process, click Print Cong.
7. Follow the on-screen instructions to complete the installation, and then click the Exit button to close the
utility.
Update the rmware using the Firmware Update Utility 27
Supplies, accessories, and parts6
Order supplies or accessories, replace the toner cartridges, or remove and replace another part.
The printer only works with Original HP cartridges.
NOTICE: If cartridges that are not Original HP cartridges are installed in this printer (including relled or non-
Original HP cartridges), the printer will not work as expected.
Order supplies, accessories, and parts
This topic describes how to order supplies, accessories, and parts.
Table 6-1 Ordering options and references
Option Reference
Order supplies and paper www.hp.com/go/suresupply
Order genuine HP parts or accessories www.hp.com/buy/parts
Order through service or support providers Contact an HP-authorized service or support provider.
Order using the HP Embedded Web Server (EWS) The EWS contains a link to the HP SureSupply website, which provides options
for purchasing Original HP supplies. To open EWS, see Access the Embedded Web
Server (EWS).
NOTE: You can also order using the HP Smart app. For information about this app, see Use the HP Smart app
to print, scan, and manage.
Table 6-2
Supplies and accessories information
Supplies Country/Region Description Cartridge number Part number
HP 141A Black Toner Cartridge North America, Australia, and
New Zealand
Standard-capacity
replacement black toner
cartridge
141A W1410A
HP 142A Black Toner Cartridge Europe Standard-capacity
replacement black toner
cartridge
142A W1420A
Replace the toner cartridge
This section describes how to replace the cartridges.
The printer only works with Original HP cartridges.
NOTICE: If cartridges that are not Original HP cartridges are installed in this printer (including relled or non-
Original HP cartridges), the printer will not work as expected.
28
Chapter 6 Supplies, accessories, and parts
Cartridge information
Continue printing with the current cartridge until redistributing the toner no longer yields acceptable print quality.
To redistribute the toner, remove the toner cartridge from the printer and gently rock the cartridge back and forth
about its horizontal axis. For graphical representation, see cartridge replacement instructions. Reinsert the toner
cartridge into the printer and close the cover.
Remove and replace the toner cartridge
When a print cartridge approaches the end of useful life, you can continue printing with the current cartridge until
redistributing the toner no longer yields acceptable print quality, and then replace the cartridge.
1. Open the print-cartridge door, and then remove the old print cartridge.
2. Remove the new print cartridge from the packaging. Place the used print cartridge in the bag and box for
recycling.
Cartridge information 29
3. Remove the orange cover from the print cartridge.
CAUTION: To prevent damage to the print cartridge, hold the print cartridge at each end. Do not touch the
r
oller surface.
4. Grasp both sides of the print cartridge and gently rock the print cartridge from side to side ve
or six times
to distribute the toner evenly inside the cartridge.
30 Chapter 6 Supplies, accessories, and parts
5. Bend the tab on the left side of the cartridge until the tab breaks loose, and then pull the tab until all the
tape is removed from the cartridge. Place the tab and tape in the print-cartridge box to return for recycling.
6. Insert the print cartridge in the product, and then close the print-cartridge door.
CAUTION: If toner gets on your clothing, wipe it o with a dry cloth and wash the clothing in cold water.
Hot water sets toner into the fabric.
Remove and replace the toner cartridge
31
Solve problems7
This section suggests solutions to common problems.
You can also get help from the HP Smart app. HP Smart provides alerts for printer issues (jams and other
problems), links to help content, and options to contact support for additional assistance. For more information,
see Use the HP Smart app to print, scan, and manage.
If the suggestions do not solve the problems, try getting help using one of the support services, see HP support.
Printer is unable to print
This topic describes how to troubleshoot when the printer is unable to print.
Check printer connection to the Internet
Verify that the printer is connected to the Internet. If disconnected, the printer will not work as expected.
Your printer might be occasionally disconnected from the Internet (for example. power outage, network or router
issues or turning o the printer when not in use). You might be able to print a limited number of pages while the
printer is disconnected, but it is critical to reconnect the printer to continue printing.
Make sure to use Original HP cartridges
Check that you are using Original HP cartridges. Original HP cartridges are manufactured and sold by HP in oicial
HP packaging. HP+ printers require Original HP cartridges. If non-Original HP supplies or relled cartridges are
installed, HP+ printers will not operate as expected.
Check the printer settings and status
Check the printer settings and status to nd errors.
Print a conguration page to check information about printer errors:
1.
If the printer is in Sleep mode (the Ready light is on but dim), press the Resume/Cancel button to wake
up the printer.
2. Press and hold the Resume/Cancel button on the control panel until the Ready light begins
blinking, and then release the button.
TIP: To set up the printer wirelessly, see Connect your printer to a Wi-Fi network using HP Smart.
If you are still unable to print, visit the HP Support website www.hp.com/support/ljM109e.
32
Chapter 7 Solve problems
Interpret control-panel light patterns
If the printer requires attention, dierent light status appear on the control panel.
Table 7-1 Status-light legend
Symbol for "light o" Symbol for "light on" Symbol for "light blinking (2 blinks per 3
seconds)"
Table 7-2 Control-panel light patterns
Light status State of the printer Action
The Attention light is blinking. The printer requires user attention. Depending on the printer state, check Table
7-3 Printer states and recommended actions for
recommended action to take.
The Attention and Ready lights are
on.
The printer has experienced a fatal error
from which it cannot recover.
1. Turn o the printer or disconnect the power
cord from the printer.
2. Wait 30 seconds, and then turn on the printer or
reconnect the power cord to the printer.
3. Wait for the printer to initialize.
If the error persists, contact HP customer support.
The Attention and Ready lights are
blinking.
The printer is initializing, cleaning, or
cooling down.
It does not require any action.
The Attention light is blinking fast (4
blinks per 3 seconds).
● The printer doesn't print.
● The printer might not be connected
to the Internet. Or a problem might
have occurred with your HP account.
● Press the Resume/Cancel button to
continue printing or to print the information
page for further details.
● Check the HP Smart app on your mobile or
computer for details.
● Check your HP account and resolve the issue if
any.
Table 7-3 Printer states and recommended actions
State of the printer Action
The printer is in manual-feed mode. Load the correct paper type and size into the input tray. Press the Resume/
Cancel button to continue.
Interpret control-panel light patterns 33
Table 7-3 Printer states and recommended actions (continued)
State of the printer Action
The printer is processing a manual duplex job. Load the pages into the input tray to print the second sides. Press the
Resume/Cancel button to continue.
The input tray is empty.
Load the tray and press the Resume/Cancel button to continue.
NOTE: Wireless models have a paper sensor and will continue
automatically after paper is loaded.
A door is open. Verify that the toner-cartridge door is fully closed.
The printer has failed to pick up a sheet of paper to process
a print job.
Verify that paper is correctly loaded, and then press the Resume/Cancel
button to continue.
Paper is jammed in the printer. Check for jams in the input tray, the output bin, and the toner cartridge
area. Clear the jam. See Clear paper jams. Press the Resume/Cancel
button to continue.
The toner cartridge is missing or incorrectly installed. Verify that all supplies are in place and installed correctly.
The toner cartridge is very low. Replace the toner cartridge. See Remove and replace the toner cartridge.
NOTE: There will be no attention state if the printer is congured to
continue printing when the toner cartridge is very low.
The toner cartridge is incompatible with the printer, possibly
due to a missing or damaged memory chip.
Replace the toner cartridge. See Remove and replace the toner cartridge.
The toner cartridge has been protected on another printer. Replace the toner cartridge. See Remove and replace the toner cartridge.
The printer has detected an unauthorized toner cartridge. Replace the toner cartridge. See Remove and replace the toner cartridge.
The loaded paper is not the size needed for the print job.
Replace the paper, or press the Resume/Cancel button to continue
with the size currently loaded.
The printer has experienced a general engine error.
Press the Resume/Cancel button to continue.
If the error repeats, turn o the printer. Wait 30 seconds, and then turn on
the printer.
Incorrect rmware has been loaded.
Press the Resume/Cancel button to continue, load the correct
rmware.
Restore the factory-set defaults
Restoring the factory-set defaults returns all of the printer and network settings to the factory defaults. It will not
reset the page count.
CAUTION: Restoring the factory-set defaults returns all of the settings to the factory defaults, and it also
deletes any pages that are stored in the memory.
1. Open the HP Embedded Web Server. See Access the Embedded Web Server (EWS).
34
Chapter 7 Solve problems
2. On the System tab, click Service.
3. In the Restore Defaults area, click the Restore defaults button.
The printer automatically restarts.
A “Cartridge is low” or “Cartridge is very low” message appears
Understand the cartridge-related messages and what actions to take.
Cartridge is low: The printer indicates when a cartridge level is low. Actual cartridge life remaining may vary.
Consider having a replacement available to install when print quality is no longer acceptable. The cartridge does
not need to be replaced now.
Continue printing with the current cartridge until redistributing the toner no longer yields acceptable print quality.
To redistribute the toner, remove the toner cartridge from the printer and gently rock the cartridge back and forth
about its horizontal axis. For graphical representation, see cartridge replacement instructions. Reinsert the toner
cartridge into the printer and close the cover.
Cartridge is very low: The printer indicates when the cartridge level is very low. Actual cartridge life remaining
may vary. Consider having a replacement available to install when print quality is no longer acceptable. The
cartridge does not need to be replaced now unless the print quality is no longer acceptable.
Once an HP toner cartridge has reached Very Low, HP’s Premium Protection Warranty on that toner cartridge has
ended.
You can change the way the printer reacts when supplies reach the Very Low state. You do not have to
re-establish these settings when you install a new toner cartridge.
Change the “Very Low” settings
You can congure how the printer will notify you about very low cartridge levels.
1. Open the HP Embedded Web Server. See Access the Embedded Web Server (EWS).
2. Select the System tab, and then select Supply Settings.
3. Select one of the following options from the Very Low Setting (Black Cartridge): drop-down list:
● Select the Stop option to set the printer to stop printing until you replace the cartridge.
● Select the Continue option to set the printer to alert you that the cartridge is very low, but to continue
printing.
Printer does not pick up paper or misfeeds
The following solutions can help solve problems if the printer is not picking up paper from the tray or is picking up
multiple sheets of paper at one time. Either of these situations can result in paper jams.
The product does not pick up paper
If the product does not pick up paper from the tray, try these solutions.
1. Open the product and remove any jammed sheets of paper.
2. Load the tray with the correct size of paper for your job.
A “Cartridge is low” or “Cartridge is very low” message appears
35
3. Make sure the paper size and type are set correctly on the product control panel.
4. Make sure the paper guides in the tray are adjusted correctly for the size of paper. Adjust the guides to the
appropriate indentation in the tray.
5. The rollers above the tray might be contaminated. Clean the rollers with a lint-free cloth dampened with
warm water.
The product picks up multiple sheets of paper
If the product picks up multiple sheets of paper from the tray, try these solutions.
1. Remove the stack of paper from the tray and ex it, rotate it 180 degrees, and ip it over. Do not fan the
paper. Return the stack of paper to the tray.
2. Use only paper that meets HP specications for this product.
3. Use paper that is not wrinkled, folded, or damaged. If necessary, use paper from a dierent package.
4. Make sure the tray is not overlled. If it is, remove the entire stack of paper from the tray, straighten the
stack, and then return some of the paper to the tray.
5. Make sure the paper guides in the tray are adjusted correctly for the size of paper. Adjust the guides to the
appropriate indentation in the tray.
6. Make sure the printing environment is within recommended specications.
Clear paper jams
This topic helps you troubleshoot jams and paper-feed issues.
Jam locations
Jams can occur at the following locations in the product.
36 Chapter 7 Solve problems
Feature Description
1 Internal areas
2 Input tray
3 Output bin
NOTE: Jams can occur in more than one location.
Experiencing frequent or recurring paper jams?
Follow these steps to solve problems with frequent paper jams. If the rst step does not resolve the problem
continue with the next step until you have resolved the problem.
1. If paper has jammed in the printer, clear the jam and then print a conguration page to test the printer.
2. Check that the tray is congured for the correct paper size and type. Adjust paper settings if necessary.
a. Open the HP Embedded Web Server. See Access the Embedded Web Server (EWS).
b. Click the System tab, and then click the Paper Setup page.
c. Select the type of paper that is in the tray.
d. Select the size of paper that is in the tray.
3. Turn the printer o, wait 30 seconds, and then turn it on again.
4. Print a cleaning page to remove excess toner from inside the printer. See Print a cleaning page.
5. Print a conguration page to test the printer.
a.
If the printer is in Sleep mode (the Ready light is on but dim), press the Resume/Cancel button to
wake up the printer.
b.
Press and hold the Resume/Cancel button on the control panel until the Ready light begins
blinking, and then release the button.
If none of these steps resolves the problem, the printer might need service. Contact HP customer support.
Clear jams from the input tray
Use the following procedure to clear paper jams from the input tray.
CAUTION: Do not use sharp objects, such as tweezers or needle-nose pliers, to remove jams. Damage caused
by sharp objects will not be covered by the warranty.
When removing jammed media, pull the jammed media straight away from the product. Pulling jammed media
out of the product at an angle can damage the product.
NOTE: Depending on where the jam is located, some of the following steps might not be necessary.
Experiencing frequent or recurring paper jams?
37
1. Open the print-cartridge door, and then remove the print cartridge.
2. Remove the media stack from the input tray.
38 Chapter 7 Solve problems
3. With both hands, grasp the side of the jammed media that is most visible (this includes the middle), and
carefully pull it free from the product.
4. Reinstall the print cartridge, and then close the print-cartridge door.
Clear jams from inside the product
Use the following procedure to check for jams from inside the product.
Clear jams from inside the product
39
1. Open the print-cartridge door, and then remove the print cartridge.
CAUTION: To prevent damage, do not expose the print cartridge to light. Cover it with a piece of paper.
2. If you can see the jammed paper, carefully grasp the jammed paper, and slowly pull it out of the product.
40 Chapter 7 Solve problems
3. Reinstall the print cartridge, and then close the print-cartridge door.
Clear jams from the output areas
Use the following procedure to check for paper in all possible jam locations in the output areas.
CAUTION: Do not use sharp objects, such as tweezers or needle-nose pliers, to remove jams. Damage caused
by sharp objects will not be covered by the warranty.
1. Open the print-cartridge door, and then remove the print cartridge.
Clear jams from the output areas 41
2. Keep the print cartridge door open, and then with both hands, grasp the side of the jammed media that is
most visible (this includes the middle), and carefully pull it free from the product.
3. Reinstall the print cartridge, and then close the print-cartridge door.
Improve print quality
The following information provides troubleshooting steps to resolve print-quality problems, including the
following problems:
● Smears
42
Chapter 7 Solve problems
● Fuzzy print
● Dark print
● Light print
● Streaks
● Missing toner
● Scattered dots of toner
●
Loose toner
● Skewed images
To resolve these or other print-quality problems, try the following solutions in the order presented.
For information about resolving specic image defects, see Troubleshoot print quality problems.
Update the printer rmware
Try upgrading the printer rmware.
For more information, see Update the rmware.
Print from a dierent software program
Try printing from a dierent software program. If the page prints correctly, the problem is with the software
program from which you were printing.
Check the paper-type setting for the print job
Check the paper type setting when printing from a software program and the printed pages have smears, fuzzy
or dark print, curled paper, scattered dots of toner, loose toner, or small areas of missing toner.
Check the paper type setting on the printer
Check the paper type loaded to the input tray, and change the setting as needed.
1. Check the printer input tray to see if it is loaded with the correct type of paper.
2. Verify that the paper is correctly loaded. See Load media.
Check the paper type setting (Windows)
Check the paper type setting for Windows, and change the setting as needed.
1. From the software program, select the Print option.
2. Select the printer, and then click the Properties or Preferences button.
3. Click the Paper/Quality tab.
4. From the Paper Type drop-down list, select the option for the type of paper you are using, and click the OK
button.
Update the printer
rmware 43
5. Click the OK button to close the Document Properties dialog box. In the Print dialog box, click the OK button
to print the job.
Check the paper type setting (macOS)
Check the paper type setting for macOS, and change the setting as needed.
1. Click the File menu, and then click the Print option.
2. In the Printer menu, select the printer.
3. By default, the print driver displays the Copies & Pages menu. Open the menus drop-down list, and then
click the Finishing menu.
4. Select a type from the Media Type drop-down list.
5. Click the Print button.
Check toner-cartridge status
Follow these steps to check the estimated life remaining in the toner cartridges and if applicable, the status of
other replaceable maintenance parts.
Step one: Find supplies information on
conguration page
Supplies information is included on the conguration page.
1.
If the printer is in Sleep mode (the Ready light is on but dim), press the Resume/Cancel button to wake
up the printer.
2.
Press and hold the Resume/Cancel button on the control panel until the Ready light begins
blinking, and then release the button.
Step two: Check supplies status
The conguration page contains information about the cartridges and other replaceable maintenance parts.
1. Look at the conguration page to check the supplies status of the toner cartridges and if applicable, the
status of other replaceable maintenance parts.
Print quality problems can occur when using a toner cartridge that is at its estimated end of life. The
conguration page indicates when a supply level is very low.
Once an HP toner cartridge has reached Very Low, HP’s Premium Protection Warranty on that toner
cartridge has ended.
The toner cartridge does not need to be replaced now unless the print quality is no longer acceptable.
Consider having a replacement available to install when print quality is no longer acceptable.
If you determine that you need to replace a toner cartridge or other replaceable maintenance parts, the
conguration page lists the genuine HP part numbers.
2. Check to see if you are using a genuine HP cartridge.
A genuine HP toner cartridge has “HP” on it, or has the HP logo on it. For more information on identifying HP
cartridges go to www.hp.com/go/learnaboutsupplies.
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Chapter 7 Solve problems
Cartridge cleaning
During the printing process, cartridges might be contaminated by paper dust and cause print quality issues such
as background issues, vertical dark bands, or repetitive horizontal banding.
To improve the above mentioned print quality issues, start the Cartridge Cleaning mode to begin the cleaning
process. See Print a cleaning page.
Print a cleaning page
During the printing process, paper, toner, and dust particles can accumulate inside the printer and can cause
print-quality issues such as toner specks or spatter, smears, streaks, lines, or repeating marks.
Use the following procedure to print a cleaning page.
1. Open the HP Embedded Web Server. See Access the Embedded Web Server (EWS).
2. Click the System tab, and then click Service.
3. In the Cartridge Cleaning Mode area, click Start to begin the cleaning process.
Visually inspect the toner cartridge
Follow these steps to inspect the toner cartridge.
1. Remove the toner cartridges from the printer, and verify that the sealing tape has been removed.
2. Check the memory chip for damage.
3. Examine the surface of the green imaging drum.
CAUTION: Do not touch the imaging drum. Fingerprints on the imaging drum can cause print-quality
problems.
4. If you see any scratches, ngerprints, or other damage on the imaging drum, replace the toner cartridge.
5. Reinstall the toner cartridge, and print a few pages to see if the problem has resolved.
Check paper and the printing environment
Using paper that does not meet HP specications might cause some print quality problems. The environment can
directly aect print quality. Follow these steps to check paper and the printing environment.
Step one: Use paper that meets HP
specications
Some print-quality problems arise from using paper that does not meet HP specications.
● Always use a paper type and weight that this printer supports.
● Use paper that is of good quality and free of cuts, nicks, tears, spots, loose particles, dust, wrinkles, voids,
staples, and curled or bent edges.
● Use paper that has not been previously printed on.
● Use paper that does not contain metallic material, such as glitter.
● Use paper that is designed for use in laser printers. Do not use paper that is designed only for use in Inkjet
printers.
Cartridge cleaning
45
● Use paper that is not too rough. Using smoother paper generally results in better print quality.
Step two: Check the environment
The environment can directly aect print quality and is a common cause for print-quality or paper-feeding issues.
Try the following solutions:
● Move the printer away from drafty locations, such as open windows or doors, or air-conditioning vents.
● Make sure the printer is not exposed to temperatures or humidity outside of printer specications.
●
Do not place the printer in a conned space, such as a cabinet.
● Place the printer on a sturdy, level surface.
● Remove anything that is blocking the vents on the printer. The printer requires good air ow on all sides,
including the top.
● Protect the printer from airborne debris, dust, steam, grease, or other elements that can leave residue inside
the printer.
Adjust Print Density
Adjust the print density when your printing results are too dense or too light in color.
Complete the following steps to adjust the print density.
1. Open the HP Embedded Web Server. See Access the Embedded Web Server (EWS).
2. Click the System tab, and then select System Setup from the left navigation pane.
3. Select the correct density settings.
4. Click Apply to save the changes.
Troubleshoot print quality problems
The following information provides common troubleshooting steps for solving image defect issues and examples
of specic image defects and steps to resolve these defects.
Table 7-4
Image defects and quick reference to solutions
Image defect Quick reference Image defect Quick reference
Light print Table 7-5 Light print Gray background or dark print Table 7-6 Gray background or
dark print
Blank pages Table 7-7 Blank page — No
print
Black pages Table 7-8 Black page
Dark or light bands Table 7-9 Banding defects Dark or light streaks Table 7-10 Streak defects
Missing toner Table 7-11 Fixing/fuser defects Skewed images Table 7-12 Image placement
defects
Colors that do not align Table 7-13 Color plane
registrations defects (color
models only)
Curled paper Table 7-14 Output defects
46 Chapter 7 Solve problems
Image defects, no matter the cause, can often be resolved using the same steps. Use the following steps as a
starting point for solving image defect issues.
1. Reprint the document. Print quality defects can be intermittent in nature or can go away completely with
continued printing.
2. Check the condition of the cartridge. If a cartridge is in a Very Low state (it has passed the rated life), replace
the cartridge.
3. Make sure that the driver and tray print mode settings match the media that is loaded in the tray. Try using
a dierent ream of media or a dierent tray. Try using a dierent print mode.
4. Make sure that the printer is within the supported operating temperature/humidity range.
5. Make sure that the paper type, size, and weight are supported by the printer. See the printer support page
at www.hp.com/support for a list of the supported paper sizes and types for the printer.
NOTE: The term “fusing” refers to the part of the printing process where toner is aixed to paper.
The following examples depict letter-size paper that has passed through the printer short-edge rst.
Table 7-5 Light print
Description Sample Possible solutions
Light print:
The printed content on the entire page is
light or faded.
1. Reprint the document.
2. Remove the cartridge, and then shake
it to redistribute the toner.
3. Make sure that the cartridge is
installed correctly.
4. Print a conguration page and check
for life and usage of the cartridge:
a. If the printer is in Sleep mode
(the Ready light is on but
dim), press the Resume/Cancel
button to wake up the
printer.
b. Press and hold the Resume/
Cancel button on the
control panel until the Ready
light begins blinking, and
then release the button.
5. Replace the cartridge.
6. If the problem persists, go to
www.hp.com/support.
Troubleshoot print quality problems 47
Table 7-6 Gray background or dark print
Description Sample Possible solutions
Gray background or dark print:
The image or text is darker than expected.
1. Make sure that the paper in the trays
has not already been run through the
printer.
2. Use a dierent paper type.
3. Reprint the document.
4. Mono models only: From the printer
Embedded Web Server, go to the
Adjust Toner Density menu, and then
adjust the toner density to a lower
level.
5. Make sure that the printer is in within
the supported operating temperature
and humidity range.
6. Replace the cartridge.
7. If the problem persists, go to
www.hp.com/support.
Table 7-7 Blank page — No print
Description Sample Possible solutions
Blank page — No print:
The page is completely blank and contains
no printed content.
1. Make sure that the cartridge is genuine
HP cartridges.
2. Make sure that the cartridge is
installed correctly.
3. Print with a dierent cartridge.
4. Check the paper type in the paper
tray and adjust the printer settings to
match. If necessary, select a lighter
paper type.
5. If the problem persists, go to
www.hp.com/support.
48 Chapter 7 Solve problems
Table 7-8 Black page
Description Sample Possible solutions
Black page:
The entire printed page is black.
1. Visually inspect the cartridge to check
for damage.
2. Make sure that the cartridge is
installed correctly.
3. Replace the cartridge
4. If the problem persists, go to
www.hp.com/support.
Table 7-9 Banding defects
Description Sample Possible solutions
Repetitive wide-pitch banding and Impulse
bands:
Dark or light lines which repeat down the
length of the page. They might be sharp or
soft in nature. The defect displays only in
areas of ll, not in text or sections with no
printed content.
1. Reprint the document.
2. Replace the cartridge.
3. Use a dierent paper type.
4. If the problem persists, go to
www.hp.com/support.
Table 7-10 Streak defects
Description Sample Possible solutions
Light vertical streaks:
Light streaks that usually span the length of
the page. The defect displays only in areas
of ll, not in text or sections with no printed
content.
1. Reprint the document.
2. Remove the cartridge, and then shake
it to redistribute the toner.
3. If the problem persists, go to
www.hp.com/support.
NOTE: Both light and dark vertical streaks
can occur when the printing environment is
outside the specied range for temperature
or humidity. Refer to your printer's
environmental
specications for allowable
temperature and humidity levels.
Troubleshoot print quality problems 49
Table 7-10 Streak defects (continued)
Description Sample Possible solutions
Dark vertical streaks and ITB cleaning
streaks (color models only):
Dark lines which occur down the length of
the page. The defect might occur anywhere
on the page, in areas of ll or in sections
with no printed content.
1. Reprint the document.
2. Remove the cartridge, and then shake
it to redistribute the toner.
3. Print a cleaning page.
4. Check the toner level in the cartridge.
5. If the problem persists, go to
www.hp.com/support.
Table 7-11 Fixing/fuser defects
Description Fixing/fuser Possible solutions
Hot fuser oset (shadow):
Slight shadows, or osets, of the image
repeated down the page. The repeated
image might fade with each recurrence.
1. Reprint the document.
2. Check the paper type in the paper
tray and adjust the printer settings to
match. If necessary, select a lighter
paper type.
3. If the problem persists, go to
www.hp.com/support.
Poor fusing:
Toner rubs o along either edge of page.
This defect is more common at the edges of
high-coverage jobs and on light media types
but can occur anywhere on the page.
1. Reprint the document.
2. Check the paper type in the paper
tray and adjust the printer settings to
match. If necessary, select a heavier
paper type.
3. If the problem persists, go to
www.hp.com/support.
50 Chapter 7 Solve problems
Table 7-12 Image placement defects
Description Sample Possible solutions
Margins and skew:
The image is not centered, or is skewed on
the page. The defect occurs when the paper
is not positioned properly as it is pulled from
the tray and moves through the paper path.
1. Reprint the document.
2. Remove the paper and then reload
the tray. Make sure that all the paper
edges are even on all sides.
3. Make sure that the top of the paper
stack is below the tray full indicator.
Do not overll the tray.
4. Make sure that the paper guides are
adjusted to the correct size for the
paper. Do not adjust the paper guides
tightly against the paper stack. Adjust
them to the indentations or markings
in the tray.
5. If the problem persists, go to
www.hp.com/support.
Table 7-13 Color plane registrations defects (color models only)
Description Sample Possible solutions
Color plane registrations:
One or more color of the planes is not
aligned with the other color planes. The
primary error will typically occur with yellow.
1. Reprint the document.
2. From the printer control panel,
calibrate the printer.
3. If a cartridge has reached a Very Low
state or the printed output is severely
faded, replace the cartridge.
4. If the problem persists, go to
www.hp.com/support.
Table 7-14 Output defects
Description Sample Possible solutions
Output curl:
Printed paper has curled edges. The curled
edge can be along the short or long side of
the paper. Two types of curl are possible:
● Positive curl: The paper curls toward
the printed side. The defect occurs
in dry environments or when printing
high coverage pages.
● Negative curl: The paper curls away
from the printed side. The defect
occurs in high-humidity environments
or when printing low coverage pages.
1. Reprint the document.
2. Positive curl: From the printer
Embedded Web Server, select a
heavier paper type. The heavier paper
type creates a higher temperature for
printing.
Negative curl: From the printer
Embedded Web Server, select a lighter
paper type. The lighter paper type
creates a lower temperature for
printing. Try storing the paper in a
dry environment prior or use freshly
opened paper.
3. Print in duplex mode.
4. If the problem persists, go to
www.hp.com/support.
Troubleshoot print quality problems 51
Table 7-14 Output defects (continued)
Description Sample Possible solutions
Output stacking:
The paper does not stack well in the output
tray. The stack might be uneven, skewed,
or the pages might be pushed out of the
tray and onto the oor. Any of the following
conditions can cause this defect:
● Extreme paper curl
● The paper in the tray is wrinkled or
deformed
● The paper is a non-standard paper
type, such as envelopes
● The output tray is too full
1. Reprint the document.
2. Extend the output bin extension.
3. If the defect is caused by
extreme paper curl, complete the
troubleshooting steps for Output curl.
4. Use a dierent paper type.
5. Use freshly opened paper.
6. Remove the paper from the output
tray before the tray gets too full.
7. If the problem persists, go to
www.hp.com/support.
Solve wireless network problems
This topic describes how to troubleshoot wireless network issues.
Wireless connectivity checklist
Check the following list to resolve common wireless connectivity issues.
● Verify that the printer and the wireless router are turned on and have power. Also make sure that the
wireless radio in the printer is turned on.
● Verify that the service set identier (SSID) is correct. Print a conguration page to determine the SSID:
1.
If the printer is in Sleep mode (the Ready light is on but dim), press the Resume/Cancel button to
wake up the printer.
2.
Press and hold the Resume/Cancel button on the control panel until the Ready light begins
blinking, and then release the button.
If you are not sure the SSID is correct, run the wireless setup again.
●
With secured networks, verify that the security information is correct. If the security information is incorrect,
run the wireless setup again.
● If the wireless network is working correctly, try accessing other computers on the wireless network. If the
network has Internet access, try connecting to the Internet over a wireless connection.
● Verify that the encryption method (AES or TKIP) is the same for the printer as it is for the wireless access
point (on networks using WPA security).
● Verify that the printer is within the range of the wireless network. For most networks, the printer must be
within 30 m (100 ft) of the wireless access point (wireless router).
52
Chapter 7 Solve problems
● Verify that obstacles do not block the wireless signal. Remove any large metal objects between the access
point and the printer. Make sure poles, walls, or support columns containing metal or concrete do not
separate the printer and wireless access point.
● Verify that the printer is located away from electronic devices that might interfere with the wireless signal.
Many devices can interfere with the wireless signal including motors, cordless phones, security system
cameras, other wireless networks, and some Bluetooth devices.
● Verify that the print driver is installed on the computer.
● Verify that you have selected the correct printer port.
● Verify that the computer and printer connect to the same wireless network.
● For macOS, verify that the wireless router supports Bonjour.
The printer does not print after the wireless conguration completes
If the printer does not print after the wireless conguration completes, try these solutions.
1. Make sure that the printer is turned on and in the ready state.
2. Turn o any third-party rewalls on your computer.
3. Make sure that the wireless network is working correctly.
4. Make sure that your computer is working correctly. If necessary, restart the computer.
5. Verify that you can open the printer HP Embedded Web Server from a computer on the network.
6. If problem persists, see Printer is unable to print.
The printer does not print, and the computer has a third-party
rewall installed
If the printer does not print, and the computer has a third-party rewall installed, try these solutions.
1. Update the rewall with the most recent update available from the manufacturer.
2. If programs request rewall access when you install the printer or try to print, make sure you allow the
programs to run.
3. Temporarily turn o the rewall, and then install the wireless printer on the computer. Enable the rewall
when you have completed the wireless installation.
The wireless connection does not work after moving the wireless router or printer
If the wireless connection does not work after moving the wireless router or printer, try these solutions.
1. Make sure that the router or printer connects to the same network that your computer connects to.
2. Print a conguration page.
a. If the printer is in Sleep mode (the Ready light is on but dim), press the Resume/Cancel button to
wake up the printer.
b. Press and hold the Resume/Cancel button on the control panel until the Ready light begins
blinking, and then release the button.
The printer does not print after the wireless
conguration completes 53
3. Compare the service set identier (SSID) on the conguration page to the SSID in the printer conguration
for the computer.
4. If the numbers are not the same, the devices are not connecting to the same network. Recongure the
wireless setup for the printer.
Cannot connect more computers to the wireless printer
If additional computers cannot connect to the wireless printer, try these solutions.
1. Make sure that the other computers are within the wireless range and that no obstacles block the signal.
For most networks, the wireless range is within of the wireless access point.
2. Make sure that the printer is turned on and in the ready state.
3. Make sure there are not more than 5 concurrent Wi-Fi Direct users.
4. Turn o any third-party rewalls on your computer.
5. Make sure that the wireless network is working correctly.
6. Make sure that your computer is working correctly. If necessary, restart the computer.
The wireless printer loses communication when connected to a VPN
Typically, you cannot connect to a VPN and other networks at the same time.
Disconnect from the VPN, and then reconnect your printer and device to the same wireless network.
The network does not appear in the wireless networks list
If the network does not appear in the wireless networks list, try these solutions.
● Make sure the wireless router is turned on and has power.
● The network might be hidden. However, you can still connect to a hidden network.
The wireless network is not functioning
If the wireless network is not functioning, try these solutions.
1. To verify if the network has lost communication, try connecting other devices to the network.
2. Test network communication by pinging the network.
a. Open a command-line prompt on your computer.
● For Windows, click Start, click Run, type cmd, and then press Enter.
● For macOS, go to Applications, then Utilities, and open Terminal.
b. Type ping followed by the router IP address.
c. If the window displays round-trip times, the network is working.
3. Make sure that the router or printer connects to the same network that the computer connects to.
54
Chapter 7 Solve problems
a. Print a conguration page.
If the printer is in Sleep mode (the Ready light is on but dim), press the Resume/Cancel button
to wake up the printer. Press and hold the Resume/Cancel button on the control panel until the
Ready light begins blinking, and then release the button.
b. Compare the service set identier (SSID) on the conguration page to the SSID in the printer
conguration for the computer.
c. If the numbers are not the same, the devices are not connecting to the same network. Recongure the
wireless setup for the printer.
Perform a wireless network diagnostic test
A wireless network diagnostic test can be performed using the printer control panel or the Embedded Web Server
(EWS). The wireless network diagnostic test provides information about the wireless network settings.
Method one: Perform wireless network diagnostic test using the Embedded Web Server
From the HP Embedded Web Server, you can run a diagnostic test that provides information about the wireless
network settings.
1. Open the HP Embedded Web Server. See Access the Embedded Web Server (EWS).
2. Select the Networking tab.
3. On the Wireless Conguration page, verify that the On option is selected.
4. Click the Print Test Report button to print a test page that shows test results.
Method two: Perform a wireless network diagnostic test using the printer control panel
From the printer control panel, you can run a diagnostic test that provides information about the wireless
network settings.
1.
If the printer is in Sleep mode (the Ready light is on but dim), press the Resume/Cancel button to wake
up the printer.
2.
Press and hold the Wireless button for more than 10 seconds (but less than 20 seconds).
3.
When the Ready light starts blinking, release the button.
Reduce interference on a wireless network
The following tips can reduce interference in a wireless network:
● Keep the wireless devices away from large metal objects, such as ling cabinets, and other electromagnetic
devices, such as microwaves and cordless telephones. These objects can disrupt radio signals.
● Keep the wireless devices away from large masonry structures and other building structures. These objects
can absorb radio waves and lower signal strength.
● Position the wireless router in a central location in line of sight with the wireless printers on the network.
Perform a wireless network diagnostic test
55
HP support
For the latest product updates and support information, visit the product support website at:
hp.com/support.
HP online support provides a variety of options for help with your printer:
Table 7-15 HP support
Icon Description
View video tutorials: Learn how to set up the printer and perform common tasks.
Get troubleshooting assistance: Find information for resolving paper jams, network connection issues, print
quality issues, printer errors, and more.
Get software and drivers: Download software, drivers, and rmware you need for the printer.
Ask the community: Join the community forums to nd solutions, ask questions, and share tips.
HP Diagnostics Solutions: Use HP online tools to detect your printer and nd recommended solutions. You can
automatically diagnose and resolve printer issues with HP Print and Scan Doctor. If you are using Windows 10,
you can run the HP Print and Scan Doctor from HP Smart.
Contact HP
If you need help from an HP technical support representative to solve a problem, visit HP support website.
Go to www.hp.com/support. The following contact options are available at no cost for in-warranty customers (HP
agent-assisted support for out-of warranty customers may require a fee):
Table 7-16
Contact HP
Option Description
Chat with an HP support agent or the HP Virtual Agent online.
Call an HP support agent.
When contacting HP support, be prepared to provide the following information:
● Product name (located on the printer)
● Product number (located on a label inside the printer)
● Serial number (located on a label inside the printer)
56
Chapter 7 Solve problems
Register printer
By taking just a few quick minutes to register, you can enjoy quicker service, more eicient support, and product
support alerts.
If you did not register your printer while installing the software, you can register now at register.hp.com.
Additional warranty options
Extended service plans are available for the printer at additional costs.
Go to hp.com/support, select your country/region and language, then explore the service plan options available
for your printer.
Additional supplies and toner information
For additional supplies and toner information and warranty policies, visit the following HP website.
Go to www.hp.com/go/learnaboutsupplies.
Register printer 57
Printer specicationsA
This topic describes the printer specications.
Review the requirements listed in Before you begin.
IMPORTANT: The following specications are correct at the time of publication, but they are subject to change.
For current information, see www.hp.com/support/ljM109e.
Technical
specications
To learn main technical features of the printer, review the technical specications for the printer.
For more information, visit www.hp.com/support. Select your country or region. Click Product Support &
Troubleshooting. Enter the name shown on the front of the printer, and then select Search. Click Product
information, and then click Product specications.
System requirements
Make sure the devices you use with the printer meet system requirements.
For information about software and system requirements or future operating system releases and support, visit
the HP online support website at www.hp.com/support/ljM109e.
Printer dimensions
Make sure your printer environment is large enough to accommodate the printer.
58 Appendix A Printer specications
Table A-1 Dimensions for the printer
Dimension Printer fully closed Printer fully open
1. Height 159 mm (6.3 in) 280.1 mm (11.1 in)
2. Width 346 mm (13.6 in) 346 mm (13.6 in)
3. Depth 189 mm (7.4 in) 329.6 mm (13 in)
Weight (with cartridges) 3.7 kg (8.2 lb) 3.7 kg (8.2 lb)
Power consumption, electrical specications, and acoustic emissions
In order to operate properly, the printer must be in an environment that meets certain power specications.
See www.hp.com/support/ljM109e for current information.
CAUTION: Power requirements are based on the country/region where the printer is sold. Do not convert
operating voltages. This will damage the printer and void the printer warranty.
Operating environment range
Review the recommended operating-environment specications for your printer.
Table A-2
Operating environment range
Environment Recommended Allowed
Temperature 15° to 27°C (59° to 80.6°F) 15° to 30°C (59° to 86°F)
Relative humidity 20% to 70% relative humidity (RH), non
condensing
10% to 80% (RH), non-condensing
Warning icons
Warning icon denitions: The following warning icons may appear on HP products. Apply appropriate caution
where applicable.
●
Caution: Electric shock
●
Caution: Hot surface
●
Caution: Keep body parts away from moving parts
Power consumption, electrical
specications, and acoustic emissions 59
●
Caution: Sharp edge in close proximity
● Warning
Laser Warning
60 Appendix A Printer specications
Service and supportB
HP limited warranty statement
Table B-1 HP limited warranty statement
HP PRODUCT DURATION OF LIMITED WARRANTY*
HP LaserJet M109e-M112e series Two-year limited warranty
NOTE: *Warranty and support options vary by product, country, and local legal requirements. Go to
www.hp.com/support to learn about HP award-winning service and support options in your region. For details
on the HP limited warranty policy on supplies, go to www.hp.com/go/learnaboutsupplies.
HP warrants to you, the end-user customer, this HP Limited Warranty applies only to HP branded products
sold or leased a) from HP Inc., its subsidiaries, ailiates, authorized resellers, authorized distributors, or country
distributors; and, b) with this HP Limited Warranty, that HP hardware and accessories will be free from defects
in materials and workmanship after the date of purchase, for the period specied above. If HP receives notice of
such defects during the warranty period, HP will, at its option, either repair or replace products which prove to be
defective. Replacement products may be either new or equivalent in performance to new. HP products presented
for repair may be replaced by refurbished goods of the same type rather than being repaired. Refurbished parts
may be used to repair the goods. Repair of goods may result in lost user-generated data.
HP warrants to you that HP software will not fail to execute its programming instructions after the date of
purchase, for the period specied above, due to defects in material and workmanship when properly installed
and used. If HP receives notice of such defects during the warranty period, HP will replace software which does
not execute its programming instructions due to such defects.
HP does not warrant that the operation of HP products will be uninterrupted or error free. If HP is unable, within
a reasonable time, to repair or replace any product to a condition as warranted, you will be entitled to a refund of
the purchase price upon prompt return of the product.
HP products may contain remanufactured parts equivalent to new in performance or may have been subject to
incidental use.
Warranty does not apply to defects resulting from (a) improper or inadequate maintenance or calibration,
(b) software, interfacing, parts or supplies not supplied by HP, (c) unauthorized modication or misuse, (d)
operation outside of the published environmental specications for the product, or (e) improper site preparation
or maintenance.
TO THE EXTENT ALLOWED BY LOCAL LAW, THE ABOVE WARRANTIES ARE EXCLUSIVE AND NO OTHER WARRANTY
OR CONDITION, WHETHER WRITTEN OR ORAL, IS EXPRESSED OR IMPLIED AND HP SPECIFICALLY DISCLAIMS
ANY IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, SATISFACTORY QUALITY, AND FITNESS FOR A
PARTICULAR PURPOSE. Some countries/regions, states or provinces do not allow limitations on the duration of
an implied warranty, so the above limitation or exclusion might not apply to you. This warranty gives you specic
legal rights and you might also have other rights that vary from country/region to country/region, state to state,
or province to province. Please refer to the Country Specic statements at the end of this document.
HP's limited warranty is valid in any country/region or locality where HP has a support presence for this product
and where HP has marketed this product. The level of warranty service you receive may vary according to local
Service and support
61
standards. HP will not alter form, t or function of the product to make it operate in a country/region for which it
was never intended to function for legal or regulatory reasons.
TO THE EXTENT ALLOWED BY LOCAL LAW, THE REMEDIES IN THIS WARRANTY STATEMENT ARE YOUR SOLE
AND EXCLUSIVE REMEDIES. EXCEPT AS INDICATED ABOVE, IN NO EVENT WILL HP OR ITS SUPPLIERS BE LIABLE
FOR LOSS OF DATA OR FOR DIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL (INCLUDING LOST PROFIT OR DATA),
OR OTHER DAMAGE, WHETHER BASED IN CONTRACT, TORT, OR OTHERWISE. Some countries/regions, states or
provinces do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation
or exclusion may not apply to you.
THE WARRANTY TERMS CONTAINED IN THIS STATEMENT, EXCEPT TO THE EXTENT LAWFULLY PERMITTED, DO NOT
EXCLUDE, RESTRICT OR MODIFY AND ARE IN ADDITION TO THE MANDATORY STATUTORY RIGHTS APPLICABLE TO
THE SALE OF THIS PRODUCT TO YOU. PLEASE REFER TO THE COUNTRY SPECIFIC STATEMENTS AT THE END OF
THIS DOCUMENT (IF APPLICABLE) FOR FURTHER INFORMATION ON YOUR CONSUMER RIGHTS.
Country Specic Terms
In some jurisdictions, you may have other statutory rights. Please see below.
Australia
Your rights as an Australian consumer are dierent to those stated in the document above.
You should disregard any limitations or exclusions in the above document and refer to the information below.
1. When you buy a good from HP as a consumer, the goods come with guarantees that cannot be excluded
under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for
compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods
repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major
failure.
2. This means that there is no dened warranty period for HP goods supplied to Australian consumers.
3. Instead, the goods should, for example, be t for the purposes for which they are commonly supplied for
such a period as a reasonable consumer fully acquainted with the state and condition of the goods would
expect. This period may vary depending on the product.
4. You should contact HP if you are concerned that one of HP's products fails to satisfy any of the guarantees
listed below. HP will discuss with you the specic nature and circumstances of that good and whether the
particular fault/issue falls within the scope of the statutory guarantees.
Nothing in HP’s Limited Warranty excludes, restricts, or modies any condition, warranty, guarantee, right or
remedy you may have at law (including a consumer guarantee under the Australian Consumer Law) which
cannot be lawfully excluded or limited.
The relevant guarantees are as follows:
1. Quality — goods supplied by HP must be of acceptable quality. The test for acceptable quality is whether a
reasonable consumer, fully aware of the state and condition of the goods, would nd them:
● safe, durable, and free from defects;
● acceptable in appearance and nish; and
● t for all the purposes for which goods of that kind are commonly supplied.
This must take into account the nature and price of the goods, and any statements on packaging or
labeling.
62
Appendix B Service and support
2. Disclosed Purpose — goods or services supplied by HP that HP represents are reasonably t for a purpose
expressly disclosed by a consumer must be reasonably t for that purpose.
3. Description — goods supplied by HP must match the description provided by HP.
4. Sample — goods supplied by HP must match any sample shown to you by HP.
5. Title — a consumer who purchases a good from HP must receive clear title to the good.
6. Due care and skill — services provided to you by HP must be provided with due care and skill.
7. Express warranties — HP will be legally required to comply with the express warranty that is set out in its
terms and conditions.
8. Reasonable time — repair services provided by HP must be provided within a reasonable time.
If you think that you are entitled to any of the above remedies or any remedy under the HP Worldwide Limited
Warranty and Technical Support Document, please contact HP:
HP PPS Australia Pty Ltd
Rhodes Corporate Park, Building F, Level 5
1 Homebush Bay Drive
Rhodes, NSW 2138
Australia
To initiate a support request, please use the numbers below or visit www.hp.com.au and select the “Customer
Service” option for the most current list of phone support numbers.
Product
Phone
Support for all HP Products except those listed separately below 13 10 47
If dialing internationally: +61 2 8278-1039
DeskJet, Oice Jet, PSC, All-in-One, Photosmart & Personal LaserJet
Series 1000, P1000, M1000 and Colour LaserJet CP1000 Series and
model CM1415
1300 721 147
If dialing internationally: +61 2 8934 4380
For further information on consumer rights, visit www.consumerlaw.gov.au and www.accc.gov.au/
consumerguarantees.
New Zealand
In New Zealand, the hardware and software come with guarantees that cannot be excluded under the New
Zealand consumer law. In New Zealand, Consumer Transaction means a transaction involving a person who
is purchasing goods for personal, domestic, or household use or consumption and not for the purpose of
a business. New Zealand consumers who are purchasing goods for personal, domestic or household use
or consumption and not for the purpose of a business ("New Zealand Consumers") are entitled to repair,
replacement or refund for a failure and compensation for other reasonably foreseeable loss or damage. A New
Zealand Consumer (as dened above) may recover the costs of returning the product to the place of purchase
if there is a breach of the New Zealand consumer law; furthermore, if it will be of signicant cost to the New
Zealand Consumer to return the goods to HP then HP will collect such goods at its own cost.
New Zealand
63
Table B-2 Support phone numbers
Product Phone
Support for all HP Products except those listed separately below 0800 449 553
If dialing internationally: +61 2 8031-8317
DeskJet, Oice Jet, PSC, All-in-One, Photosmart & Personal LaserJet
Series 1000, P1000, M1000 and Colour LaserJet CP1000 Series and
model CM1415
0800 441 147
If dialing internationally: +61 2 8934 4380
UK, Ireland, and Malta
The HP Limited Warranty is a commercial guarantee voluntarily provided by HP. The name and address of the HP
entity responsible for the performance of the HP Limited Warranty in your country/region is as follows:
UK: HP Inc UK Limited, Cain Road, Amen Corner, Bracknell, Berkshire, RG12 1HN
Ireland: Hewlett-Packard Ireland Limited, Liey Park Technology Campus, Barnhall Road, Leixlip, Co.Kildare
Malta: Hewlett-Packard Europe B.V., Amsterdam, Meyrin Branch, Route du Nant-d'Avril 150, 1217 Meyrin,
Switzerland
United Kingdom: The HP Limited Warranty benets apply in addition to any legal rights to a guarantee
from seller of nonconformity of goods with the contract of sale. These rights expire six years from delivery
of goods for products purchased in England or Wales and ve years from delivery of goods for products
purchased in Scotland. However various factors may impact your eligibility to receive these rights. For further
information, please consult the following link: Consumer Legal Guarantee (www.hp.com/go/eu-legal) or you
may visit the European Consumer Centers website (http://ec.europa.eu/consumers/solving_consumer_disputes/
non-judicial_redress/ecc-net/index_en.htm). Consumers have the right to choose whether to claim service under
the HP Limited Warranty or against the seller under the legal guarantee.
Ireland: The HP Limited Warranty benets apply in addition to any statutory rights from seller in relation to
nonconformity of goods with the contract of sale. However various factors may impact your eligibility to receive
these rights. Consumer statutory rights are not limited or aected in any manner by HP Care Pack. For further
information, please consult the following link: Consumer Legal Guarantee (www.hp.com/go/eu-legal) or you
may visit the European Consumer Centers website (http://ec.europa.eu/consumers/solving_consumer_disputes/
non-judicial_redress/ecc-net/index_en.htm). Consumers have the right to choose whether to claim service under
the HP Limited Warranty or against the seller under the legal guarantee.
Malta: The HP Limited Warranty benets apply in addition to any legal rights to a two-year guarantee
from seller of nonconformity of goods with the contract of sale; however various factors may impact your
eligibility to receive these rights. Consumer statutory rights are not limited or aected in any manner by the
HP Limited Warranty. For further information, please consult the following link: Consumer Legal Guarantee
(www.hp.com/go/eu-legal) or you may visit the European Consumer Centers website (http://ec.europa.eu/
consumers/solving_consumer_disputes/non-judicial_redress/ecc-net/index_en.htm). Consumers have the right
to choose whether to claim service under the HP Limited Warranty or against the seller under two-year legal
guarantee.
Austria, Belgium, Germany, and Luxemburg
Die beschränkte HP Herstellergarantie ist eine von HP auf freiwilliger Basis angebotene kommerzielle Garantie.
Der Name und die Adresse der HP Gesellschaft, die in Ihrem Land für die Gewährung der beschränkten
HP Herstellergarantie verantwortlich ist, sind wie folgt:
64
Appendix B Service and support
Deutschland: HP Deutschland GmbH, Schickardstr. 32, D-71034 Böblingen
Österreich: HP Austria GmbH., Technologiestrasse 5, A-1120 Wien
Luxemburg: Hewlett-Packard Luxembourg S.C.A., 75, Parc d'Activités Capellen, Rue Pafebruc, L-8308 Capellen
Belgien: HP Belgium BVBA, Hermeslaan 1A, B-1831 Diegem
Die Rechte aus der beschränkten HP Herstellergarantie gelten zusätzlich zu den gesetzlichen Ansprüchen
wegen Sachmängeln auf eine zweijährige Gewährleistung ab dem Lieferdatum. Ob Sie Anspruch auf diese
Rechte haben, hängt von zahlreichen Faktoren ab. Die Rechte des Kunden sind in keiner Weise durch
die beschränkte HP Herstellergarantie eingeschränkt bzw.
betroen. Weitere Hinweise nden Sie auf der
folgenden Website: Gewährleistungsansprüche für Verbraucher (www.hp.com/go/eu-legal) oder Sie können die
Website des Europäischen Verbraucherzentrums (http://ec.europa.eu/consumers/solving_consumer_disputes/
non-judicial_redress/ecc-net/index_en.htm) besuchen. Verbraucher haben das Recht zu wählen, ob sie eine
Leistung von HP gemäß der beschränkten HP Herstellergarantie in Anspruch nehmen oder ob sie sich gemäß der
gesetzlichen zweijährigen Haftung für Sachmängel (Gewährleistung) sich an den jeweiligen Verkäufer wenden.
Belgium, France, and Luxemburg
La garantie limitée HP est une garantie commerciale fournie volontairement par HP. Voici les coordonnées de
l'entité HP responsable de l'exécution de la garantie limitée HP dans votre pays:
France: HP France SAS, société par actions simpliée identiée sous le numéro 448 694 133 RCS Evry, 1 Avenue
du Canada, 91947, Les Ulis
G.D. Luxembourg: Hewlett-Packard Luxembourg S.C.A., 75, Parc d'Activités Capellen, Rue Pafebruc, L-8308
Capellen
Belgique: HP Belgium BVBA, Hermeslaan 1A, B-1831 Diegem
France: Les avantages de la garantie limitée HP s'appliquent en complément des droits dont vous disposez au
titre des garanties légales applicables dont le bénéce est soumis à des conditions spéciques. Vos droits en tant
que consommateur au titre de la garantie légale de conformité mentionnée aux articles L. 211-4 à L. 211-13 du
Code de la Consommation et de celle relatives aux défauts de la chose vendue, dans les conditions prévues aux
articles 1641 à 1648 et 2232 du Code de Commerce ne sont en aucune façon limités ou aectés par la garantie
limitée HP. Pour de plus amples informations, veuillez consulter le lien suivant : Garanties légales accordées au
consommateur (www.hp.com/go/eu-legal). Vous pouvez également consulter le site Web des Centres européens
des consommateurs (http://ec.europa.eu/consumers/solving_consumer_disputes/non-judicial_redress/ecc-net/
index_en.htm). Les consommateurs ont le droit de choisir d’exercer leurs droits au titre de la garantie limitée HP,
ou auprès du vendeur au titre des garanties légales applicables mentionnées ci-dessus.
POUR RAPPEL:
Garantie Légale de Conformité:
« Le vendeur est tenu de livrer un bien conforme au contrat et répond des défauts de conformité existant lors de la
délivrance.
Il répond également des défauts de conformité résultant de l'emballage, des instructions de montage ou de
l'installation lorsque celle-ci a été mise à sa charge par le contrat ou a été réalisée sous sa responsabilité ».
Article L211-5 du Code de la Consommation:
« Pour être conforme au contrat, le bien doit:
1° Etre propre à l'usage habituellement attendu d'un bien semblable et, le cas échéant:
Belgium, France, and Luxemburg
65
- correspondre à la description donnée par le vendeur et posséder les qualités que celui-ci a présentées à l'acheteur
sous forme d'échantillon ou de modèle;
- présenter les qualités qu'un acheteur peut légitimement attendre eu égard aux déclarations publiques faites par
le vendeur, par le producteur ou par son représentant, notamment dans la publicité ou l'étiquetage;
2° Ou présenter les caractéristiques dénies d'un commun accord par les parties ou être propre à tout usage
spécial recherché par l'acheteur, porté à la connaissance du vendeur et que ce dernier a accepté ».
Article L211-12 du Code de la Consommation:
« L'action résultant du défaut de conformité se prescrit par deux ans à compter de la délivrance du bien ».
Garantie des vices cachés
Article 1641 du Code Civil : « Le vendeur est tenu de la garantie à raison des défauts cachés de la chose vendue qui
la rendent impropre à l'usage auquel on la destine, ou qui diminuent tellement cet usage que l'acheteur ne l'aurait
pas acquise, ou n'en aurait donné qu'un moindre prix, s'il les avait connus. »
Article 1648 alinéa 1 du Code Civil:
« L'action résultant des vices rédhibitoires doit être intentée par l'acquéreur dans un délai de deux ans à compter de
la découverte du vice. »
G.D. Luxembourg et Belgique: Les avantages de la garantie limitée HP s'appliquent en complément des
droits dont vous disposez au titre de la garantie de non-conformité des biens avec le contrat de vente.
Cependant, de nombreux facteurs peuvent avoir un impact sur le bénéce de ces droits. Vos droits en
tant que consommateur au titre de ces garanties ne sont en aucune façon limités ou aectés par la
garantie limitée HP. Pour de plus amples informations, veuillez consulter le lien suivant: Garanties légales
accordées au consommateur (www.hp.com/go/eu-legal) ou vous pouvez également consulter le site Web
des Centres européens des consommateurs (http://ec.europa.eu/consumers/solving_consumer_disputes/non
judicial_redress/ecc-net/index_en.htm). Les consommateurs ont le droit de choisir de réclamer un service sous la
garantie limitée HP ou auprès du vendeur au cours d'une garantie légale de deux ans.
Italy
La Garanzia limitata HP è una garanzia commerciale fornita volontariamente da HP. Di seguito sono indicati nome
e indirizzo della società HP responsabile della fornitura dei servizi coperti dalla Garanzia limitata HP nel vostro
Paese:
Italia: HP Italy S.r.l., Via Carlo Donat Cattin,5 20063 Cernusco S/Naviglio
I vantaggi della Garanzia limitata HP vengono concessi ai consumatori in aggiunta ai diritti derivanti dalla
garanzia di due anni fornita dal venditore in caso di non conformità dei beni rispetto al contratto di vendita.
Tuttavia, diversi fattori possono avere un impatto sulla possibilita’ di beneciare di tali diritti. I diritti spettanti
ai consumatori in forza della garanzia legale non sono in alcun modo limitati, né modicati dalla Garanzia
limitata HP. Per ulteriori informazioni, si prega di consultare il seguente link: Garanzia legale per i clienti
(www.hp.com/go/eu-legal), oppure visitare il sito Web dei Centri europei per i consumatori (http://ec.europa.eu/
consumers/solving_consumer_disputes/non-judicial_redress/ecc-net/index_en.htm). I consumatori hanno il
diritto di scegliere se richiedere un servizio usufruendo della Garanzia limitata HP oppure rivolgendosi al
venditore per far valere la garanzia legale di due anni.
Spain
Su Garantía limitada de HP es una garantía comercial voluntariamente proporcionada por HP. El nombre
y dirección de las entidades HP que proporcionan la Garantía limitada de HP (garantía comercial adicional del
fabricante) en su país es:
66
Appendix B Service and support
España: Hewlett-Packard Española S.L. Calle Vicente Aleixandre, 1 Parque Empresarial Madrid - Las Rozas,
E-28232 Madrid
Los benecios de la Garantía limitada de HP son adicionales a la garantía legal de 2 años a la que los
consumidores tienen derecho a recibir del vendedor en virtud del contrato de compraventa; sin embargo, varios
factores pueden afectar su derecho a recibir los benecios bajo dicha garantía legal. A este respecto, la Garantía
limitada de HP no limita o afecta en modo alguno los derechos legales del consumidor (www.hp.com/go/eu
legal). Para más información, consulte el siguiente enlace: Garantía legal del consumidor o puede visitar el sitio
web de los Centros europeos de los consumidores (http://ec.europa.eu/consumers/solving_consumer_disputes/
non-judicial_redress/ecc-net/index_en.htm). Los clientes tienen derecho a elegir si reclaman un servicio
acogiéndose a la Garantía limitada de HP o al vendedor de conformidad con la garantía legal de dos años.
Denmark
Den begrænsede HP-garanti er en garanti, der ydes frivilligt af HP. Navn og adresse på det HP-selskab, der er
ansvarligt for HP's begrænsede garanti i dit land, er som følger:
Danmark: HP Inc Danmark ApS, Engholm Parkvej 8, 3450, Allerød
Den begrænsede HP-garanti gælder i tillæg til eventuelle juridiske rettigheder, for en toårig garanti
fra sælgeren af varer, der ikke er i overensstemmelse med salgsaftalen, men forskellige faktorer kan
dog påvirke din ret til at opnå disse rettigheder. Forbrugerens lovbestemte rettigheder begrænses
eller påvirkes ikke på nogen måde af den begrænsede HP-garanti. Se nedenstående link for at få
yderligere oplysninger: Forbrugerens juridiske garanti (
www.hp.com/go/eu-legal) eller du kan besøge
De Europæiske Forbrugercentres websted (http://ec.europa.eu/consumers/solving_consumer_disputes/non
judicial_redress/ecc-net/index_en.htm). Forbrugere har ret til at vælge, om de vil gøre krav på service i henhold til
HP's begrænsede garanti eller hos sælger i henhold til en toårig juridisk garanti.
Norway
HPs garanti er en begrenset og kommersiell garanti som HP selv har valgt å tilby. Følgende lokale selskap
innestår for garantien:
Norge: HP Norge AS, Rolfbuktveien 4b, 1364 Fornebu
HPs garanti kommer i tillegg til det mangelsansvar HP har i henhold til norsk forbrukerkjøpslovgivning, hvor
reklamasjonsperioden kan være to eller fem år, avhengig av hvor lenge salgsgjenstanden var ment å vare.
Ulike faktorer kan imidlertid ha betydning for om du kvaliserer til å kreve avhjelp iht slikt mangelsansvar.
Forbrukerens lovmessige rettigheter begrenses ikke av HPs garanti. Hvis du vil ha mer informasjon, kan
du klikke på følgende kobling: Juridisk garanti for forbruker (www.hp.com/go/eu-legal) eller du kan besøke
nettstedet til de europeiske forbrukersentrene (http://ec.europa.eu/consumers/solving_consumer_disputes/
non-judicial_redress/ecc-net/index_en.htm). Forbrukere har retten til å velge å kreve service under HPs garanti
eller iht selgerens lovpålagte mangelsansvar.
Sweden
HP:s begränsade garanti är en kommersiell garanti som tillhandahålls frivilligt av HP. Namn och adress till det
HP-företag som ansvarar för HP:s begränsade garanti i ditt land är som följer:
Sverige: HP PPS Sverige AB, SE-169 73 Stockholm
Fördelarna som ingår i HP:s begränsade garanti gäller utöver de lagstadgade rättigheterna till tre års garanti
från säljaren angående varans bristande överensstämmelse gentemot köpeavtalet, men olika faktorer kan
påverka din rätt att utnyttja dessa rättigheter. Konsumentens lagstadgade rättigheter varken begränsas
eller påverkas på något sätt av HP:s begränsade garanti. Mer information får du om du följer denna
länk: Lagstadgad garanti för konsumenter (www.hp.com/go/eu-legal) eller så kan du gå till European
Consumer Centers webbplats (http://ec.europa.eu/consumers/solving_consumer_disputes/non-judicial_redress/
Denmark
67
ecc-net/index_en.htm). Konsumenter har rätt att välja om de vill ställa krav enligt HP:s begränsade garanti eller
på säljaren enligt den lagstadgade treåriga garantin.
Portugal
A Garantia Limitada HP é uma garantia comercial fornecida voluntariamente pela HP. O nome e a morada da
entidade HP responsável pela prestação da Garantia Limitada HP no seu país são os seguintes:
Portugal: HPCP – Computing and Printing Portugal, Unipessoal, Lda., Edicio D. Sancho I, Quinta da Fonte, Porto
Salvo, Lisboa, Oeiras, 2740 244
As vantagens da Garantia Limitada HP aplicam-se cumulativamente com quaisquer direitos decorrentes
da legislação aplicável à garantia de dois anos do vendedor, relativa a defeitos do produto e constante
do contrato de venda. Existem, contudo, vários fatores que poderão afetar a sua elegibilidade para
beneciar de tais direitos. Os direitos legalmente atribuídos aos consumidores não são limitados ou
afetados de forma alguma pela Garantia Limitada HP. Para mais informações, consulte a ligação seguinte:
Garantia legal do consumidor (www.hp.com/go/eu-legal) ou visite o Web site da Rede dos Centros
Europeus do Consumidor (http://ec.europa.eu/consumers/solving_consumer_disputes/non-judicial_redress/ecc
net/index_en.htm). Os consumidores têm o direito de escolher se pretendem reclamar assistência ao abrigo da
Garantia Limitada HP ou contra o vendedor ao abrigo de uma garantia jurídica de dois anos.
Greece and Cyprus
Η Περιορισμένη εγγύηση HP είναι μια εμπορική εγγύηση η οποία παρέχεται εθελοντικά από την HP. Η επωνυμία
και η διεύθυνση του νομικού προσώπου ΗΡ που παρέχει την Περιορισμένη εγγύηση ΗΡ στη χώρα σας είναι η
εξής:
Ελλάδα /Κύπρoς: HP Printing and Personal Systems Hellas EPE, Tzavella 1-3, 15232 Chalandri, Attiki
Ελλάδα /Κύπρoς: HP Συστήματα Εκτύπωσης και Προσωπικών Υπολογιστών Ελλάς Εταιρεία Περιορισμένης
Ευθύνης, Tzavella 1-3, 15232 Chalandri, Attiki
Τα προνόμια της Περιορισμένης εγγύησης HP ισχύουν επιπλέον των νόμιμων δικαιωμάτων για διετή εγγύηση
έναντι του Πωλητή για τη μη συμμόρφωση των προϊόντων με τις συνομολογημένες συμβατικά ιδιότητες,
ωστόσο η άσκηση των δικαιωμάτων σας αυτών μπορεί να εξαρτάται από διάφορους παράγοντες. Τα
νόμιμα δικαιώματα των καταναλωτών δεν περιορίζονται ούτε επηρεάζονται καθ’ οιονδήποτε τρόπο από
την Περιορισμένη εγγύηση HP. Για περισσότερες πληροφορίες, συμβουλευτείτε την ακόλουθη τοποθεσία
web: Νόμιμη εγγύηση καταναλωτή (www.hp.com/go/eu-legal) ή μπορείτε να επισκεφτείτε την τοποθεσία
web των Ευρωπαϊκών Κέντρων Καταναλωτή (http://ec.europa.eu/consumers/solving_consumer_disputes/non
judicial_redress/ecc-net/index_en.htm). Οι καταναλωτές έχουν το δικαίωμα να επιλέξουν αν θα αξιώσουν την
υπηρεσία στα πλαίσια της Περιορισμένης εγγύησης ΗΡ ή από τον πωλητή στα πλαίσια της νόμιμης εγγύησης
δύο ετών.
Hungary
A HP korlátozott jótállás egy olyan kereskedelmi jótállás, amelyet a HP a saját elhatározásából biztosít. Az egyes
országokban a HP mint gyártó által vállalt korlátozott jótállást biztosító HP vállalatok neve és címe:
Magyarország: HP Inc Magyarország Kft., H-1117 Budapest, Alíz utca 1.
A HP korlátozott jótállásban biztosított jogok azokon a jogokon felül illetik meg Önt, amelyek a termékeknek
az adásvételi szerződés szerinti minőségére vonatkozó kétéves, jogszabályban foglalt eladói szavatosságból,
továbbá ha az Ön által vásárolt termékre alkalmazandó, a jogszabályban foglalt kötelező eladói jótállásból
erednek, azonban számos körülmény hatással lehet arra, hogy ezek a jogok Önt megilletik-e. További
információért kérjük, keresse fel a következő webhelyet: Jogi Tájékoztató Fogyasztóknak (www.hp.com/go/
eu-legal) vagy látogassa meg az Európai Fogyasztói Központok webhelyét (http://ec.europa.eu/consumers/
68
Appendix B Service and support
solving_consumer_disputes/non-judicial_redress/ecc-net/index_en.htm). A fogyasztóknak jogában áll, hogy
megválasszák, hogy a jótállással kapcsolatos igényüket a HP korlátozott jótállás alapján vagy a kétéves,
jogszabályban foglalt eladói szavatosság, illetve, ha alkalmazandó, a jogszabályban foglalt kötelező eladói
jótállás alapján érvényesítik.
Czech Republic
Omezená záruka HP je obchodní zárukou dobrovolně poskytovanou společností HP. Názvy a adresy společností
skupiny HP, které odpovídají za plnění omezené záruky HP ve vaší zemi, jsou následující:
Česká republika: HP Inc Czech Republic s. r. o., Za Brumlovkou 5/1559, 140 00 Praha 4
Výhody, poskytované omezenou zárukou HP, se uplatňuji jako doplňek k jakýmkoli právním nárokům na
dvouletou záruku poskytnutou prodejcem v případě nesouladu zboží s kupní smlouvou. Váš nárok na
uznání těchto práv však může záviset na mnohých faktorech. Omezená záruka HP žádným způsobem
neomezuje ani neovlivňuje zákonná práva zákazníka. Další informace získáte kliknutím na následující odkaz:
Zákonná záruka spotřebitele (www.hp.com/go/eu-legal) případně můžete navštívit webové stránky Evropského
spotřebitelského centra (http://ec.europa.eu/consumers/solving_consumer_disputes/non-judicial_redress/ecc
net/index_en.htm). Spotřebitelé mají právo se rozhodnout, zda chtějí službu reklamovat v rámci omezené záruky
HP nebo v rámci zákonem stanovené dvouleté záruky u prodejce.
Slovakia
Obmedzená záruka HP je obchodná záruka, ktorú spoločnosť HP poskytuje dobrovoľne. Meno a adresa subjektu
HP, ktorý zabezpečuje plnenie vyplývajúce z Obmedzenej záruky HP vo vašej krajine:
Slovenská republika: HP Inc Slovakia, s.r.o., Galvaniho 7, 821 04 Bratislava
Výhody Obmedzenej záruky HP sa uplatnia vedľa prípadných zákazníkových zákonných nárokov voči
predávajúcemu z vád, ktoré spočívajú v nesúlade vlastností tovaru s jeho popisom podľa predmetnej zmluvy.
Možnosť uplatnenia takých prípadných nárokov však môže závisieť od rôznych faktorov. Služby Obmedzenej
záruky HP žiadnym spôsobom neobmedzujú ani neovplyvňujú zákonné práva zákazníka, ktorý je spotrebiteľom.
Ďalšie informácie nájdete na nasledujúcom prepojení: Zákonná záruka spotrebiteľa (www.hp.com/go/eu-legal),
prípadne môžete navštíviť webovú lokalitu európskych zákazníckych stredísk (http://ec.europa.eu/consumers/
solving_consumer_disputes/non-judicial_redress/ecc-net/index_en.htm). Spotrebitelia majú právo zvoliť si, či
chcú uplatniť servis v rámci Obmedzenej záruky HP alebo počas zákonnej dvojročnej záručnej lehoty u predajcu.
Poland
Ograniczona gwarancja HP to komercyjna gwarancja udzielona dobrowolnie przez HP. Nazwa i adres podmiotu
HP odpowiedzialnego za realizację Ograniczonej gwarancji HP w Polsce:
Polska: HP Inc Polska sp. z o.o., Szturmowa 2a, 02-678 Warszawa, wpisana do rejestru przedsiębiorców
prowadzonego przez Sąd Rejonowy dla m.st. Warszawy w Warszawie, XIII Wydział Gospodarczy Krajowego
Rejestru Sądowego, pod numerem KRS 0000546115, NIP 5213690563, REGON 360916326, GIOŚ
E0020757WZBW, kapitał zakładowy 480.000 PLN.
Świadczenia wynikające z Ograniczonej gwarancji HP stanowią dodatek do praw przysługujących nabywcy
w związku z dwuletnią odpowiedzialnością sprzedawcy z tytułu niezgodności towaru z umową (rękojmia).
Niemniej, na możliwość korzystania z tych praw mają wpływ różne czynniki. Ograniczona gwarancja
HP w żaden sposób nie ogranicza praw konsumenta ani na nie nie wpływa. Więcej informacji można
znaleźć pod następującym łączem: Gwarancja prawna konsumenta (www.hp.com/go/eu-legal), można
także odwiedzić stronę internetową Europejskiego Centrum Konsumenckiego (http://ec.europa.eu/consumers/
solving_consumer_disputes/non-judicial_redress/ecc-net/index_en.htm). Konsumenci mają prawo wyboru co do
możliwosci skorzystania albo z usług gwarancyjnych przysługujących w ramach Ograniczonej gwarancji HP albo
z uprawnień wynikających z dwuletniej rękojmi w stosunku do sprzedawcy.
Czech Republic
69
Bulgaria
Ограничената гаранция на HP представлява търговска гаранция, доброволно предоставяна от HP. Името
и адресът на дружеството на HP за вашата страна, отговорно за предоставянето на гаранционната
поддръжка в рамките на Ограничената гаранция на HP, са както следва:
HP Inc Bulgaria EOOD (Ейч Пи Инк България ЕООД), гр. София 1766, район р-н Младост, бул. Околовръстен
Път No 258, Бизнес Център Камбаните
Предимствата на Ограничената гаранция на HP се прилагат в допълнение към всички законови права за
двугодишна гаранция от продавача при несъответствие на стоката с договора за продажба. Въпреки това,
различни фактори могат да окажат влияние върху условията за получаване на тези права. Законовите
права на потребителите не са ограничени или засегнати по никакъв начин от Ограничената гаранция
на HP. За допълнителна информация, моля вижте Правната гаранция на потребителя (
www.hp.com/go/eu
legal) или посетете уебсайта на Европейския потребителски център (http://ec.europa.eu/consumers/
solving_consumer_disputes/non-judicial_redress/ecc-net/index_en.htm). Потребителите имат правото да
избират дали да претендират за извършване на услуга в рамките на Ограничената гаранция на HP или
да потърсят такава от търговеца в рамките на двугодишната правна гаранция.
Romania
Garanția limitată HP este o garanție comercială furnizată în mod voluntar de către HP. Numele și adresa entității
HP răspunzătoare de punerea în aplicare a Garanției limitate HP în țara dumneavoastră sunt următoarele:
Romănia: HP Inc Romania SRL, 5 Fabrica de Glucoza Str., Building F, Ground Floor and Floor 8, 2nd District,
Bucureşti
Beneciile Garanției limitate HP se aplică suplimentar faţă de orice drepturi privind garanţia de doi ani oferită de
vânzător pentru neconformitatea bunurilor cu contractul de vânzare; cu toate acestea, diverşi factori pot avea
impact asupra eligibilităţii dvs. de a benecia de aceste drepturi. Drepturile legale ale consumatorului nu sunt
limitate sau afectate în vreun fel de Garanția limitată HP. Pentru informaţii suplimentare consultaţi următorul
link: garanția acordată consumatorului prin lege (www.hp.com/go/eu-legal) sau puteți accesa site-ul Centrul
European al Consumatorilor (http://ec.europa.eu/consumers/solving_consumer_disputes/non-judicial_redress/
ecc-net/index_en.htm). Consumatorii au dreptul să aleagă dacă să pretindă despăgubiri în cadrul Garanței
limitate HP sau de la vânzător, în cadrul garanției legale de doi ani.
Belgium and the Netherlands
De Beperkte Garantie van HP is een commerciële garantie vrijwillig verstrekt door HP. De naam en het adres van
de HP-entiteit die verantwoordelijk is voor het uitvoeren van de Beperkte Garantie van HP in uw land is als volgt:
Nederland: HP Nederland B.V., Startbaan 16, 1187 XR Amstelveen
België: HP Belgium BVBA, Hermeslaan 1A, B-1831 Diegem
De voordelen van de Beperkte Garantie van HP vormen een aanvulling op de wettelijke garantie voor
consumenten gedurende twee jaren na de levering te verlenen door de verkoper bij een gebrek aan conformiteit
van de goederen met de relevante verkoopsovereenkomst. Niettemin kunnen diverse factoren een impact
hebben op uw eventuele aanspraak op deze wettelijke rechten. De wettelijke rechten van de consument worden
op geen enkele wijze beperkt of beïnvloed door de Beperkte Garantie van HP. Raadpleeg voor meer informatie de
volgende webpagina: Wettelijke garantie van de consument (www.hp.com/go/eu-legal) of u kan de website van
het Europees Consumenten Centrum bezoeken (http://ec.europa.eu/consumers/solving_consumer_disputes/
non-judicial_redress/ecc-net/index_en.htm). Consumenten hebben het recht om te kiezen tussen enerzijds de
Beperkte Garantie van HP of anderzijds het aanspreken van de verkoper in toepassing van de wettelijke garantie.
70
Appendix B Service and support
Finland
HP:n rajoitettu takuu on HP:n vapaaehtoisesti antama kaupallinen takuu. HP:n myöntämästä takuusta
maassanne vastaavan HP:n edustajan yhteystiedot ovat:
Suomi: HP Finland Oy, Piispankalliontie, FIN - 02200 Espoo
HP:n takuun edut ovat voimassa mahdollisten kuluttajansuojalakiin perustuvien oikeuksien lisäksi sen
varalta, että tuote ei vastaa myyntisopimusta. Saat lisätietoja seuraavasta linkistä: Kuluttajansuoja
(www.hp.com/go/eu-legal) tai voit käydä Euroopan kuluttajakeskuksen sivustolla (http://ec.europa.eu/
consumers/solving_consumer_disputes/non-judicial_redress/ecc-net/index_en.htm). Kuluttajilla on oikeus vaatia
virheen korjausta HP:n takuun ja kuluttajansuojan perusteella HP:lta tai myyjältä.
Slovenia
Omejena garancija HP je prostovoljna trgovska garancija, ki jo zagotavlja podjetje HP. Ime in naslov poslovne
enote HP, ki je odgovorna za omejeno garancijo HP v vaši državi, sta naslednja:
Slovenija: Hewlett-Packard Europe B.V., Amsterdam, Meyrin Branch, Route du Nant-d'Avril 150, 1217 Meyrin,
Switzerland
Ugodnosti omejene garancije HP veljajo poleg zakonskih pravic, ki ob sklenitvi kupoprodajne pogodbe izhajajo iz
dveletne garancije prodajalca v primeru neskladnosti blaga, vendar lahko na izpolnjevanje pogojev za uveljavitev
pravic vplivajo različni dejavniki. Omejena garancija HP nikakor ne omejuje strankinih z zakonom predpisanih
pravic in ne vpliva nanje. Za dodatne informacije glejte naslednjo povezavo: Strankino pravno jamstvo
(
www.hp.com/go/eu-legal); ali pa obiščite spletno mesto evropskih središč za potrošnike (http://ec.europa.eu/
consumers/solving_consumer_disputes/non-judicial_redress/ecc-net/index_en.htm). Potrošniki imajo pravico
izbrati, ali bodo uveljavljali pravice do storitev v skladu z omejeno garancijo HP ali proti prodajalcu v skladu
z dvoletno zakonsko garancijo.
Croatia
HP ograničeno jamstvo komercijalno je dobrovoljno jamstvo koje pruža HP. Ime i adresa HP subjekta odgovornog
za HP ograničeno jamstvo u vašoj državi:
Hrvatska: HP Computing and Printing d.o.o. za računalne i srodne aktivnosti, Radnička cesta 41, 10000 Zagreb
Pogodnosti HP ograničenog jamstva vrijede zajedno uz sva zakonska prava na dvogodišnje jamstvo
kod bilo kojeg prodavača s obzirom na nepodudaranje robe s ugovorom o kupnji. Međutim, razni
faktori mogu utjecati na vašu mogućnost ostvarivanja tih prava. HP ograničeno jamstvo ni na koji
način ne utječe niti ne ograničava zakonska prava potrošača. Dodatne informacije potražite na ovoj
adresi: Zakonsko jamstvo za potrošače (www.hp.com/go/eu-legal) ili možete posjetiti web-mjesto Europskih
potrošačkih centara (http://ec.europa.eu/consumers/solving_consumer_disputes/non-judicial_redress/ecc-net/
index_en.htm). Potrošači imaju pravo odabrati žele li ostvariti svoja potraživanja u sklopu HP ograničenog
jamstva ili pravnog jamstva prodavača u trajanju ispod dvije godine.
Latvia
HP ierobežotā garantija ir komercgarantija, kuru brīvprātīgi nodrošina HP. HP uzņēmums, kas sniedz HP
ierobežotās garantijas servisa nodrošinājumu jūsu valstī:
Latvija: HP Finland Oy, PO Box 515, 02201 Espoo, Finland
HP ierobežotās garantijas priekšrocības tiek piedāvātas papildus jebkurām likumīgajām tiesībām uz pārdevēja
un/vai rażotāju nodrošinātu divu gadu garantiju gadījumā, ja preces neatbilst pirkuma līgumam, tomēr
šo tiesību saņemšanu var ietekmēt vairāki faktori. HP ierobežotā garantija nekādā veidā neierobežo un
neietekmē patērētāju likumīgās tiesības. Lai iegūtu plašāku informāciju, izmantojiet šo saiti: Patērētāju
Finland
71
likumīgā garantija (www.hp.com/go/eu-legal) vai arī Eiropas Patērētāju tiesību aizsardzības centra tīmekļa
vietni (http://ec.europa.eu/consumers/solving_consumer_disputes/non-judicial_redress/ecc-net/index_en.htm).
Patērētājiem ir tiesības izvēlēties, vai pieprasīt servisa nodrošinājumu saskaņā ar HP ierobežoto garantiju, vai arī
pārdevēja sniegto divu gadu garantiju.
Lithuania
HP ribotoji garantija yra HP savanoriškai teikiama komercinė garantija. Toliau pateikiami HP bendrovių, teikiančių
HP garantiją (gamintojo garantiją) jūsų šalyje, pavadinimai ir adresai:
Lietuva: HP Finland Oy, PO Box 515, 02201 Espoo, Finland
HP ribotoji garantija papildomai taikoma kartu su bet kokiomis kitomis įstatymais nustatytomis teisėmis
į pardavėjo suteikiamą dviejų metų laikotarpio garantiją dėl prekių atitikties pardavimo sutarčiai, tačiau
tai, ar jums ši teisė bus suteikiama, gali priklausyti nuo įvairių aplinkybių. HP ribotoji garantija niekaip
neapriboja ir neįtakoja įstatymais nustatytų vartotojo teisių. Daugiau informacijos rasite paspaudę šią
nuorodą: Teisinė vartotojo garantija (www.hp.com/go/eu-legal) arba apsilankę Europos vartotojų centro
internetinėje svetainėje (http://ec.europa.eu/consumers/solving_consumer_disputes/non-judicial_redress/ecc
net/index_en.htm). Vartotojai turi teisę prašyti atlikti techninį aptarnavimą pagal HP ribotąją garantiją arba
pardavėjo teikiamą dviejų metų įstatymais nustatytą garantiją.
Estonia
HP piiratud garantii on HP poolt vabatahtlikult pakutav kaubanduslik garantii. HP piiratud garantii eest vastutab
HP üksus aadressil:
Eesti: HP Finland Oy, PO Box 515, 02201 Espoo, Finland
HP piiratud garantii rakendub lisaks seaduses ettenähtud müüjapoolsele kaheaastasele garantiile, juhul
kui toode ei vasta müügilepingu tingimustele. Siiski võib esineda asjaolusid, mille puhul teie jaoks need
õigused ei pruugi kehtida. HP piiratud garantii ei piira ega mõjuta mingil moel tarbija seadusjärgseid õigusi.
Lisateavet leiate järgmiselt lingilt: tarbija õiguslik garantii (www.hp.com/go/eu-legal) või võite külastada Euroopa
tarbijakeskuste veebisaiti (http://ec.europa.eu/consumers/solving_consumer_disputes/non-judicial_redress/ecc
net/index_en.htm). Tarbijal on õigus valida, kas ta soovib kasutada HP piiratud garantiid või seadusega ette
nähtud müüjapoolset kaheaastast garantiid.
Russia
Срок службы принтера для России
Срок службы данного принтера HP составляет пять лет в нормальных условиях эксплуатации. Срок
службы отсчитывается с момента ввода принтера в эксплуатацию. В конце срока службы HP рекомендует
посетить веб-сайт нашей службы поддержки по адресу http://www.hp.com/support и/или связаться
с авторизованным поставщиком услуг HP для получения рекомендаций в отношении дальнейшего
безопасного использования принтера.
HP's Premium Protection Warranty: LaserJet toner cartridge limited
warranty statement
This HP product is warranted to be free from defects in materials and workmanship.
This warranty does not apply to products that (a) have been relled, refurbished, remanufactured or tampered
with in any way, (b) experience problems resulting from misuse, improper storage, or operation outside of the
published environmental specications for the printer product or (c) exhibit wear from ordinary use.
72
Appendix B Service and support
To obtain warranty service, please return the product to place of purchase (with a written description of the
problem and print samples) or contact HP customer support. At HP's option, HP will either replace products that
prove to be defective or refund your purchase price.
TO THE EXTENT ALLOWED BY LOCAL LAW, THE ABOVE WARRANTY IS EXCLUSIVE AND NO OTHER WARRANTY
OR CONDITION, WHETHER WRITTEN OR ORAL, IS EXPRESSED OR IMPLIED AND HP SPECIFICALLY DISCLAIMS
ANY IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, SATISFACTORY QUALITY, AND FITNESS FOR A
PARTICULAR PURPOSE.
TO THE EXTENT ALLOWED BY LOCAL LAW, IN NO EVENT WILL HP OR ITS SUPPLIERS BE LIABLE FOR DIRECT,
SPECIAL, INCIDENTAL, CONSEQUENTIAL (INCLUDING LOST PROFIT OR DATA), OR OTHER DAMAGE, WHETHER
BASED IN CONTRACT, TORT, OR OTHERWISE.
THE WARRANTY TERMS CONTAINED IN THIS STATEMENT, EXCEPT TO THE EXTENT LAWFULLY PERMITTED, DO NOT
EXCLUDE, RESTRICT OR MODIFY AND ARE IN ADDITION TO THE MANDATORY STATUTORY RIGHTS APPLICABLE TO
THE SALE OF THIS PRODUCT TO YOU.
Reminder on the use of non-Original HP supplies
Printer will not work as expected when non-Original HP supplies or HP supplies that have been relled,
refurbished, re-manufactured, or tampered with in any way are detected.
HP anticounterfeit Web site
Go to www.hp.com/go/anticounterfeit when you install an HP cartridge and the control-panel message indicates
the cartridge is non-HP. HP will help determine if the cartridge is genuine and take steps to resolve the problem.
Your cartridge might not be a genuine HP cartridge if you notice the following:
● The supplies status page indicates that a non-HP supply is installed.
● You are experiencing a high number of problems with the cartridge.
● The cartridge does not look like it usually does (for example, the packaging diers from HP packaging).
Data stored on the toner cartridge
The HP toner cartridges used with this product contain a memory chip that assists in the operation of the
product.
In addition, this memory chip collects a limited set of information about the usage of the product, which might
include the following: the date when the toner cartridge was rst installed, the date when the toner cartridge was
last used, the number of pages printed using the toner cartridge, the page coverage, the printing modes used,
any printing errors that might have occurred, and the product model. This information helps HP design future
products to meet our customers' printing needs.
The data collected from the toner cartridge memory chip does not contain information that can be used to
identify a customer or user of the toner cartridge or their product.
HP collects a sampling of the memory chips from toner cartridges returned to HP's free return and recycling
program (HP Planet Partners: www.hp.com/hprecycle). The memory chips from this sampling are read and
studied in order to improve future HP products. HP partners who assist in recycling this toner cartridge might
have access to this data, as well.
Reminder on the use of non-Original HP supplies
73
Any third party possessing the toner cartridge might have access to the anonymous information on the memory
chip.
End User License Agreement
READ CAREFULLY BEFORE USING THIS SOFTWARE EQUIPMENT: This End-User License Agreement ("EULA") is a
legal agreement between (a) you (either an individual or a single entity) and (b) HP Inc. ("HP") that governs your
use of any Software Product, installed on or made available by HP for use with your HP product ("HP Product"),
that is not otherwise subject to a separate license agreement between you and HP or its suppliers. Other
software may contain a EULA in its online documentation. The term "Software Product" means computer
software and may include associated media, printed materials and "online" or electronic documentation.
An amendment or addendum to this EULA may accompany the HP Product.
RIGHTS IN THE SOFTWARE PRODUCT ARE OFFERED ONLY ON THE CONDITION THAT YOU AGREE TO ALL TERMS
AND CONDITIONS OF THIS EULA. BY INSTALLING, COPYING, DOWNLOADING, OR OTHERWISE USING THE SOFTWARE
PRODUCT, YOU AGREE TO BE BOUND BY THE TERMS OF THIS EULA. IF YOU DO NOT ACCEPT THESE LICENSE
TERMS, YOUR SOLE REMEDY IS TO RETURN THE ENTIRE UNUSED PRODUCT (HARDWARE AND SOFTWARE) WITHIN
14 DAYS FOR A REFUND SUBJECT TO THE REFUND POLICY OF YOUR PLACE OF PURCHASE.
THIS EULA IS A GLOBAL AGREEMENT AND IS NOT SPECIFIC TO ANY PARTICULAR COUNTRY, STATE OR TERRITORY.
IF YOU ACQUIRED THE SOFTWARE AS A CONSUMER WITHIN THE MEANING OF RELEVANT CONSUMER LEGISLATION
IN YOUR COUNTRY, STATE OR TERRITORY, THEN DESPITE ANYTHING TO THE CONTRARY IN THIS EULA, NOTHING IN
THIS EULA AFFECTS ANY NON EXCLUDABLE STATUTORY RIGHTS OR REMEDIES THAT YOU MAY HAVE UNDER SUCH
CONSUMER LEGISLATION AND THIS EULA IS SUBJECT TO THOSE RIGHTS AND REMEDIES. REFER TO SECTION 16
FOR FURTHER INFORMATION ON YOUR CONSUMER RIGHTS.
1. GRANT OF LICENSE. HP grants you the following rights provided you comply with all terms and conditions of
this EULA:
a. Use. You may use the Software Product on a single computer ("Your Computer"). If the Software Product
is provided to you via the internet and was originally licensed for use on more than one computer, you
may install and use the Software Product only on those computers. You may not separate component
parts of the Software Product for use on more than one computer. You do not have the right to
distribute the Software Product, nor do you have the right to modify the Software Product or disable
any licensing or control feature of the Software Product. You may load the Software Product into Your
Computer's temporary memory (RAM) for purposes of using the Software Product.
b. Storage. You may copy the Software Product into the local memory or storage device of the HP Product.
c. Copying. You may make archival or back-up copies of the Software Product, provided the copy contains
all of the original Software Product's proprietary notices and that it is used only for back-up purposes.
d. Reservation of Rights. HP and its suppliers reserve all rights not expressly granted to you in this EULA.
e. Freeware. Notwithstanding the terms and conditions of this EULA, all or any portion of the Software
Product which constitutes non-proprietary HP software or software provided under public license by
third parties ("Freeware"), is licensed to you subject to the terms and conditions of the software license
agreement accompanying such Freeware whether in the form of a discrete agreement, shrink wrap
license or electronic license terms accepted at time of download. Use of the Freeware by you shall be
governed entirely by the terms and conditions of such license.
74
Appendix B Service and support
f. Recovery Solution. Any software recovery solution provided with/for your HP Product, whether in the
form of a hard disk drive-based solution, an external media-based recovery solution (e.g. oppy disk,
CD or DVD) or an equivalent solution delivered in any other form, may only be used for restoring the
hard disk of the HP Product with/for which the recovery solution was originally purchased. The use of
any Microsoft operating system software contained in such recovery solution shall be governed by the
Microsoft License Agreement.
2. UPGRADES. To use a Software Product identied as an upgrade, you must rst be licensed for the original
Software Product identied by HP as eligible for the upgrade. After upgrading, you may no longer use the
original Software Product that formed the basis for your upgrade eligibility. By using the Software Product,
you also agree that HP may automatically access your HP Product when connected to the internet to check
the version or status of certain Software Products and may automatically download and install upgrades
or updates to such Software Products on to your HP Product to provide new versions or updates required
to maintain the functionality, performance, or security of the Software Product and your HP Product and
facilitate the provision of support or other services provided to you. In certain cases, and depending on the
type of upgrade or update,
notications will be provided to you (via pop-up or other means), which may
require you to initiate the upgrade or update.
3. ADDITIONAL SOFTWARE. This EULA applies to updates or supplements to the original Software Product
provided by HP unless HP provides other terms along with the update or supplement. In case of a conict
between such terms, the other terms will prevail.
4. TRANSFER.
a. Third Party. The initial user of the Software Product may make a one-time transfer of the Software
Product to another end user. Any transfer must include all component parts, media, printed materials,
this EULA, and if applicable, the Certicate of Authenticity. The transfer may not be an indirect transfer,
such as a consignment. Prior to the transfer, the end user receiving the transferred product must agree
to all the EULA terms. Upon transfer of the Software Product, your license is automatically terminated.
b. Restrictions. You may not rent, lease or lend the Software Product or use the Software Product for
commercial timesharing or bureau use. You may not sublicense, assign or transfer the license or
Software Product except as expressly provided in this EULA.
5. PROPRIETARY RIGHTS. All intellectual property rights in the Software Product and user documentation are
owned by HP or its suppliers and are protected by law, including but not limited to United States copyright,
trade secret, and trademark law, as well as other applicable laws and international treaty provisions. You
shall not remove any product identication, copyright notices or proprietary restrictions from the Software
Product.
6. LIMITATION ON REVERSE ENGINEERING. You may not reverse engineer, decompile, or disassemble the
Software Product, except and only to the extent that the right to do so is mandated under applicable law
notwithstanding this limitation or it is expressly provided for in this EULA.
7. TERM. This EULA is eective unless terminated or rejected. This EULA will also terminate upon conditions set
forth elsewhere in this EULA or if you fail to comply with any term or condition of this EULA.
8. NOTICE OF DATA COLLECTION.
CONSENT TO COLLECTION/USE OF DATA.
a. You agree that HP and its ailiates may collect, combine, and use device and individual user information
you provide in relation to support services related to the Software Product. HP agrees not to use this
information to market to you without your consent. Learn More about HP data collection practices at
www.hp.com/go/privacy
End User License Agreement
75
HP will use cookies and other web technology tools to collect anonymous technical information related
to HP Software and your HP Product. This data will be used to provide the upgrades and related
support or other services described in Section 2. HP will also collect personal information including your
Internet Protocol address or other unique identier information associated with your HP Product and
data provided by you on registration of your HP Product. As well as providing the upgrades and related
support or other services, this data will be used for sending marketing communications to you (in each
case with your express consent where required by applicable law).
To the extent permitted by applicable law, by accepting these terms and conditions you consent to the
collection and use of anonymous and personal data by HP, its subsidiaries, and ailiates as described in
this EULA and as further described in HP’s privacy policy: www.hp.com/go/privacy
b. Collection/Use by Third Parties. Certain software programs included in your HP Product are provided and
separately licensed to you by third party providers (“Third Party Software”). Third Party Software may be
installed and operational on your HP Product even if you choose not to activate/purchase such software.
Third Party Software may collect and transmit technical information about your system (i.e., IP address,
unique device identier, software version installed, etc.) and other system data. This information is used
by the third party to identify technical system attributes and ensure that the most current version of the
software has been installed on your system. If you do not want the Third Party Software to collect this
technical information or automatically send you version updates, you should uninstall the software prior
to connecting to the Internet.
9. DISCLAIMER OF WARRANTIES. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, HP AND ITS
SUPPLIERS PROVIDE THE SOFTWARE PRODUCT “AS IS” AND WITH ALL FAULTS, AND HEREBY DISCLAIM ALL
OTHER WARRANTIES, DUTIES, AND CONDITIONS, EITHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING, BUT
NOT LIMITED TO, WARRANTIES: (i) OF TITLE AND NON-INFRINGEMENT; (ii) OF MERCHANTABILITY; (iii) OF
FITNESS FOR A PARTICULAR PURPOSE; (iv) THAT THE SOFTWARE PRODUCT WILL FUNCTION WITH NON-HP
SUPPLIES OR ACCESSORIES; AND (v), OF LACK OF VIRUSES ALL WITH REGARD TO THE SOFTWARE PRODUCT.
Some states/jurisdictions do not allow exclusion of implied warranties or limitations on the duration of
implied warranties, so the above disclaimer may not apply to you in its entirety.
10. LIMITATION OF LIABILITY. Subject to the laws of the People's Republic of China, notwithstanding any
damages that you might incur, the entire liability of HP and any of its suppliers under any provision
of this EULA and your exclusive remedy for all of the foregoing shall be limited to the greater of the
amount actually paid by you separately for the Software Product or U.S. $5.00. TO THE MAXIMUM EXTENT
PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL HP OR ITS SUPPLIERS BE LIABLE FOR ANY SPECIAL,
INCIDENTAL, INDIRECT, OR CONSEQUENTIAL DAMAGES WHATSOEVER (INCLUDING, BUT NOT LIMITED TO,
DAMAGES FOR LOSS OF PROFITS OR CONFIDENTIAL OR OTHER INFORMATION, FOR BUSINESS INTERRUPTION,
FOR PERSONAL INJURY, OR FOR LOSS OF PRIVACY) ARISING OUT OF OR IN ANY WAY RELATED TO THE USE
OF OR INABILITY TO USE THE SOFTWARE PRODUCT, OR OTHERWISE IN CONNECTION WITH ANY PROVISION OF
THIS EULA, EVEN IF HP OR ANY SUPPLIER HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES AND
EVEN IF THE REMEDY FAILS OF ITS ESSENTIAL PURPOSE. Some states/jurisdictions do not allow the exclusion
or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to
you.
11. U.S. GOVERNMENT CUSTOMERS. Consistent with FAR 12.211 and 12.212, Commercial Computer Software,
Computer Software Documentation, and Technical Data for Commercial Items are licensed to the U.S.
Government under HP's standard commercial license.
12. COMPLIANCE WITH EXPORT LAWS. You shall comply with all laws and regulations of the United States and
other countries ("Export Laws") to assure that the Software Product is not (1) exported, directly or indirectly,
in violation of Export Laws, or (2) used for any purpose prohibited by Export Laws, including, without
limitation, nuclear, chemical, or biological weapons proliferation.
13. CAPACITY AND AUTHORITY TO CONTRACT. You represent that you are of the legal age of majority in your
state of residence and, if applicable, you are duly authorized by your employer to enter into this contract.
76
Appendix B Service and support
14. APPLICABLE LAW. This EULA is governed by the laws of the country in which the equipment was purchased.
15. ENTIRE AGREEMENT. This EULA (including any addendum or amendment to this EULA which is included
with the HP Product) is the entire agreement between you and HP relating to the Software Product and it
supersedes all prior or contemporaneous oral or written communications, proposals and representations
with respect to the Software Product or any other subject matter covered by this EULA. To the extent the
terms of any HP policies or programs for support services conict with the terms of this EULA, the terms of
this EULA shall control.
16. CONSUMER RIGHTS. Consumers in some countries, states or territories may have the benet of certain
statutory rights and remedies under consumer legislation in respect of which HP’s liability cannot lawfully be
excluded or limited. If you acquired the Software as a consumer within the meaning of relevant consumer
legislation in your country, state or territory, the provisions of this EULA (including the disclaimers of
warranties, limitations and exclusions of liability) must be read subject to applicable law and apply only to
the maximum extent permitted by that applicable law.
Australian Consumers: If you acquired the Software as a consumer within the meaning of the ‘Australian
Consumer Law’ under the Australian Competition and Consumer Act 2010 (Cth) then despite any other
provision of this EULA:
a. the Software comes with guarantees that cannot be excluded under the Australian Consumer Law,
including that goods will be of acceptable quality and services will be supplied with due care and
skill. You are entitled to a replacement or refund for a major failure and compensation for any other
reasonably foreseeable loss or damage. You are also entitled to have the Software repaired or replaced
if it is not of acceptable quality and the failure does not amount to a major failure.
b. nothing in this EULA excludes, restricts or modies any right or remedy, or any guarantee, warranty or
other term or condition implied or imposed by the Australian Consumer Law which cannot be lawfully
excluded or limited; and
c. the benets provided to you by the express warranties in this EULA are in addition to other rights
and remedies available to you under the Australian Consumer Law. Your rights under the Australian
Consumer Law prevail to the extent that they are inconsistent with any limitations contained in the
express warranty.
The Software may be capable of retaining user-generated data. HP hereby provides you with notice that
if HP repairs your Software, that repair may result in the loss of that data. To the full extent permitted by
law, the limitations and exclusions of HP’s liability in this EULA apply in respect of any such loss of data.
If you think that you are entitled to any warranty under this agreement or any of the above remedies,
please contact HP:
HP PPS Australia Pty Ltd
Rhodes Corporate Park, Building F, Level 5
1 Homebush Bay Drive
Rhodes, NSW 2138
Australia
To initiate a support request or warranty claim, please call 13 10 47 (within Australia) or +61 2 8278 1039 (if
dialing internationally) or visit www8.hp.com/au/en/contact-hp/phone-assist.html for the most current list
of phone support numbers.
End User License Agreement
77
If you are a consumer within the meaning of the Australia Consumer Law and you are purchasing the
Software or warranty and support services for the Software which are not of a kind ordinarily acquired for
personal, domestic or household use or consumption, then despite any other provision of this EULA, HP
limits its liability for failure to comply with a consumer guarantee as follows:
a. provision of warranty or support services for the Software: to any one or more of the following:
re-supply of the services or payment of the costs of having the services re-supplied;
b. provision of the Software: to any one or more of the following: replacement of the Software or the
supply of equivalent software; repair of the Software; payment of the costs of replacing the Software or
of acquiring equivalent software; or payment of the costs of having the Software repaired; and
c. otherwise, to the maximum extent permitted by law.
New Zealand Consumers: In New Zealand, the Software comes with guarantees that cannot be excluded
under the Consumer Guarantees Act 1993. In New Zealand, Consumer Transaction means a transaction
involving a person who is purchasing goods for personal, domestic or household use or consumption
and not for the purpose of a business. New Zealand consumers who are purchasing goods for personal,
domestic or household use or consumption and not for the purpose of a business ("New Zealand
Consumers") are entitled to repair, replacement or refund for a failure and compensation for other
reasonably foreseeable loss or damage. A New Zealand Consumer (as dened above) may recover the
costs of returning the product to the place of purchase if there is a breach of the New Zealand consumer law;
furthermore, if it will be of signicant cost to the New Zealand Consumer to return the goods to HP then HP
will collect such goods at its own cost. Where any supply of products or services is for business purposes,
you agree that the Consumer Guarantees Act 1993 does not apply and that given the nature and value of the
transaction, this is fair and reasonable.
© Copyright 2021 HP Development Company, L.P.
The information contained herein is subject to change without notice. All other product names mentioned herein
may be trademarks of their respective companies. To the extent permitted by applicable law, the only warranties
for HP products and services are set forth in the express warranty statements accompanying such products and
services. Nothing herein should be construed as constituting an additional warranty. To the extent permitted by
applicable law, HP shall not be liable for technical or editorial errors or omissions contained herein.
Customer self-repair warranty service
HP products are designed with many Customer Self Repair (CSR) parts to minimize repair time and allow for
greater exibility in performing defective parts replacement. If during the diagnosis period, HP identies that the
repair can be accomplished by the use of a CSR part, HP will ship that part directly to you for replacement. There
are two categories of CSR parts: 1) Parts for which customer self repair is mandatory. If you request HP to replace
these parts, you will be charged for the travel and labor costs of this service. 2) Parts for which customer self
repair is optional. These parts are also designed for Customer Self Repair. If, however, you require that HP replace
them for you, this may be done at no additional charge under the type of warranty service designated for your
product.
Based on availability and where geography permits, CSR parts will be shipped for next business day delivery.
Same-day or four-hour delivery may be oered at an additional charge where geography permits. If assistance is
required, you can call the HP Technical Support Center and a technician will help you over the phone. HP species
in the materials shipped with a replacement CSR part whether a defective part must be returned to HP. In cases
where it is required to return the defective part to HP, you must ship the defective part back to HP within a
dened period of time, normally ve (5) business days. The defective part must be returned with the associated
documentation in the provided shipping material. Failure to return the defective part may result in HP billing you
for the replacement. With a customer self repair, HP will pay all shipping and part return costs and determine the
courier/carrier to be used.
78
Appendix B Service and support
Customer support
This topic describes where to get dierent customer support.
Table B-3 Customer support options and references
Support option Reference
Get telephone support for your country/region
Have the product name, serial number, date of purchase, and
problem description ready.
Country/region phone numbers are on the yer that was in the box
with your product or at www.hp.com/plus-support
Get 24-hour Internet support, and download software utilities and
drivers
www.hp.com/support
Order additional HP service or maintenance agreements www.hp.com/go/carepack
Register your product www.register.hp.com
Customer support 79
Environmental product stewardship programC
Protecting the environment
HP is committed to providing quality products in an environmentally sound manner. This product has been
designed with several attributes to minimize impacts on our environment.
Ozone production
The airborne emissions of ozone for this product has been measured according to a standardized protocol* and
when these emissions data are applied to an anticipated high-use scenario in an oice workspace**, HP has
determined there is no appreciable amount of ozone generated during printing and the levels are well within
current indoor air quality standards and guidelines.
* Test method for the determination of emissions from hardcopy devices with respect to awarding the
environmental label for
oice devices with printing function; DE-UZ 205 – BAM January, 2018
** Based on ozone concentration when printing 2 hours per day in 30.6 cubic meter room with a ventilation rate
of 0.68 air changes per hour with HP printing supplies
Power consumption
Power usage drops signicantly while in Ready, Sleep, or O mode, which saves natural resources and saves
money without aecting the high performance of this product. HP printing and imaging equipment marked with
the ENERGY STAR
®
logo is qualied to the U.S. Environmental Protection Agency's ENERGY STAR specications for
imaging equipment. The following mark will appear on ENERGY STAR qualied imaging products:
Additional ENERGY STAR qualied imaging product model information is listed at:
www.hp.com/go/energystar
Toner consumption
EconoMode uses less toner, which might extend the life of the print cartridge. HP does not recommend the
full-time use of EconoMode. If EconoMode is used full-time, the toner supply might outlast the mechanical parts
in the print cartridge. If print quality begins to degrade and is no longer acceptable, consider replacing the print
cartridge.
80
Appendix C Environmental product stewardship program
Paper use
This product’s duplex feature (manual or automatic) and N-up printing (multiple pages printed on one page)
capability can reduce paper usage and the resulting demands on natural resources.
Plastics
Plastic parts over 25 grams are marked according to international standards that enhance the ability to identify
plastics for recycling purposes at the end of the product’s life.
HP LaserJet print supplies
Original HP Supplies were designed with the environment in mind. HP makes it easy to conserve resources and
paper when printing. And when you are done, we make it easy and free to recycle.
1
All HP cartridges returned to HP Planet Partners go through a multiphase recycling process where materials are
separated and rened for use as raw material in new Original HP cartridges and everyday products. No Original
HP cartridges returned through HP Planet Partners are ever sent to a landll, and HP never rells or resells
Original HP cartridges.
To participate in the HP Planet Partners return and recycling program, visit www.hp.com/hprecycle. Select your
country/region for information on how to return HP printing supplies. Multi-lingual program information and
instructions are also included in every new HP LaserJet print cartridge package.
1
Program availability varies. For more information, visit www.hp.com/hprecycle.
Paper
This product is capable of using recycled paper and lightweight paper (EcoFFICIENT™) when the paper meets
the guidelines outlined in the HP LaserJet Printer Family Print Media Guide. This product is suitable for the use of
recycled paper and lightweight paper (EcoFFICIENT™) according to EN12281:2002.
Material restrictions
This HP product does not contain added mercury.
Battery information
This product may contain a:
● Poly-carbonmonouoride lithium (BR type) or
● Manganese dioxide lithium (CR type)
battery that may require special handling at end-of-life.
NOTE: (For CR type only) Perchlorate material - special handling may apply. See www.dtsc.ca.gov/
hazardouswaste/perchlorate.
Paper use
81
Table C-1 Battery information
Weight Location User-removable
~ 3 g On motherboard No
For recycling information, you can go to www.hp.com/recycle, or contact your local authorities or the Electronics
Industries Alliance: www.eiae.org.
Disposal of waste equipment by users (EU, UK, and India)
This symbol means do not dispose of your product with your other household waste. Instead, you should protect
human health and the environment by handing over your waste equipment to a designated collection point for
the recycling of waste electrical and electronic equipment. For more information, please contact your household
waste disposal service, or go to: www.hp.com/recycle.
Electronic hardware recycling
HP encourages customers to recycle used electronic hardware. For more information about recycling programs
go to: www.hp.com/recycle.
Brazil hardware recycling information
Este produto eletrônico e seus componentes não devem ser descartados no lixo comum, pois embora estejam
em conformidade com padrões mundiais de restrição a substâncias nocivas, podem conter, ainda que em
quantidades mínimas, substâncias impactantes ao meio ambiente. Ao nal da vida útil deste produto, o usuário
deverá entregá-lo à HP. A não observância dessa orientação sujeitará o infrator às sanções previstas em lei.
Após o uso, as pilhas e/ou baterias dos produtos HP deverão ser entregues ao estabelecimento comercial ou
rede de assistência técnica autorizada pela HP.
Para maiores informações, inclusive sobre os pontos de recebimento, acesse:
82 Appendix C Environmental product stewardship program
www.hp.com.br/reciclar
Chemical substances
HP is committed to providing our customers with information about the chemical substances in our products
as needed to comply with legal requirements such as REACH (Regulation EC No 1907/2006 of the European
Parliament and the Council). A chemical information report for this product can be found at: www.hp.com/go/
reach.
Product Power Data per European Union Commission Regulation
1275/2008 and the UK Relevant Statutory Requirements
For product power data, including the power consumption of the product in networked standby if all wired
network ports are connected and all wireless network ports are activated, please refer to section P14
‘Additional Information’ of the product IT ECO Declaration at
www.hp.com/hpinfo/globalcitizenship/environment/
productdata/itecodesktop-pc.html.
SEPA Ecolabel User Information (China)
中国环境标识认证产品用户说明
噪声大于 63.0 dB(A)的办公设备不宜放置于办公室内，请在独立的隔离区域使用。
如需长时间使用本产品或打印大量文件，请确保在通风良好的房间内使用。
如您需要确认本产品处于零能耗状态，请按下电源关闭按钮，并将插头从电源插座断开。
您可以使用再生纸，以减少资源耗费。
The regulation of the implementation on China energy label for
printer, fax, and copier
依据“复印机、打印机和传真机能源效率标识实施规则”，本打印机具有中国能效标签。根据“复印机、打印
机和传真机能效限定值及 能效等级” (“GB21521”) 决定并计算得出该标签上所示的能效等级和 TEC (典型
能耗) 值。
1. 能效等级
能效等级分为三个等级，等级 1 级能效最高。 根据产品类型和打印速度标准决定能效限定值。
2. 能效信息
2.1 LaserJet 打印机和高性能喷墨打印机
● 典型能耗
典型能耗是正常运行 GB21521 测试方法中指定的时间后的耗电量。 此数据表示为每周千瓦时 (kWh)。
标签上所示的能效数字按涵盖根据“复印机、打印机和传真机能源效率标识实施规则”选择的登记装置中
所有配置的代表性配置测定而 得。因此，本特定产品型号的实际能耗可能与标签上所示的数据不同。
Chemical substances
83
有关规格的详细信息，请参阅 GB21521 标准的当前版本。
Restriction on Hazardous Substances statement (India)
This product, as well as its related consumables and spares, complies with the reduction in hazardous
substances provisions of the "India E-waste Rule 2016." It does not contain lead, mercury, hexavalent chromium,
polybrominated biphenyls or polybrominated diphenyl ethers in concentrations exceeding 0.1 weight % and 0.01
weight % for cadmium, except where allowed pursuant to the exemptions set in Schedule 2 of the Rule.
WEEE (Turkey)
Türkiye Cumhuriyeti: AEEE Yönetmeliğine Uygundur
Restriction on Hazardous Substances statement (Ukraine)
Обладнання відповідає вимогам Технічного регламенту щодо обмеження використання деяких
небезпечних речовин в електричному та електронному обладнанні, затвердженого постановою Кабінету
Міністрів України від 3 грудня 2008 № 1057
Material Safety Data Sheet (MSDS)
Material Safety Data Sheets (MSDS) for supplies containing chemical substances (for example, toner) can be
obtained by accessing the HP Web site at www.hp.com/go/msds.
EPEAT
Many HP products are designed to meet EPEAT. EPEAT is a comprehensive environmental rating that
helps identify greener electronics equipment. For more information on EPEAT go to www.epeat.net. For
information on HP's EPEAT registered products go to www.hp.com/hpinfo/globalcitizenship/environment/pdf/
epeat_printers.pdf.
84 Appendix C Environmental product stewardship program
Substances Table (Taiwan)
Substances Table (Taiwan) 85
Substances Table (China)
For more information
To obtain information about these environmental topics:
● Product environmental prole sheet for this and many related HP products
● HP’s commitment to the environment
● HP’s environmental management system
● HP’s end-of-life product return and recycling program
● Material Safety Data Sheets
Visit www.hp.com/go/environment.
86
Appendix C Environmental product stewardship program
Regulatory informationD
Regulatory statements
Regulatory model identication numbers
For regulatory identication purposes, your product is assigned a regulatory model number. Regulatory model
numbers should not be confused with marketing names or product numbers.
Table D-1 Regulatory model identication numbers
Product model number Regulatory model number
HP LaserJet M110we SHNGC-1701-01
FCC regulations
This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to
part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference
in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not
installed and used in accordance with the instructions, may cause harmful interference to radio communications.
However, there is no guarantee that interference will not occur in a particular installation. If this equipment does
cause harmful interference to radio or television reception, which can be determined by turning the equipment
o and on, the user is encouraged to try to correct the interference by one or more of the following measures:
● Reorient or relocate the receiving antenna.
● Increase the separation between the equipment and receiver.
● Connect the equipment into an outlet on a circuit dierent from that to which the receiver is connected.
● Consult the dealer or an experienced radio/TV technician for help.
NOTE: Any changes or modications to the printer that are not expressly approved by HP could void the user’s
authority to operate this equipment.
Use of a shielded interface cable is required to comply with the Class B limits of Part 15 of FCC rules.
European Union & United Kingdom Regulatory Notice
88 Appendix D Regulatory information
Products bearing the CE marking and UKCA marking comply with one or more of the following EU Directives
and/or equivalent UK Statutory Instruments as may be applicable: Low Voltage Directive 2014/35/EU, EMC
Directive 2014/30/EU, Eco Design Directive 2009/125/EC, RED 2014/53/EU, RoHS Directive 2011/65/EU.
Compliance with these directives is assessed using applicable European Harmonized Standards. The full EU and
UK Declaration of Conformity can be found at the following website: www.hp.com/go/certicates (Search with the
product model name or its Regulatory Model Number (RMN), which may be found on the regulatory label.)
The point of contact for regulatory matters is: Email techr[email protected]
The EU point of contact for regulatory matters is:
HP Deutschland GmbH, HP HQ-TRE, 71025 Boeblingen, Germany
The UK point of contact for regulatory matters is:
HP Inc UK Ltd, Regulatory Enquiries, Earley West, 300 Thames Valley Park Drive, Reading, RG6 1PT
Canada - Industry Canada ICES-003 Compliance Statement
CAN ICES-3(B)/NMB-3(B)
VCCI statement (Japan)
VCCI 32-1 規定適合の場合
EMC statement (Korea)
B급 기기
(가정용 방송통신기자재)
이 기기는 가정용(B급) 전자파적합기기로서 주로 가정에
서 사용하는 것을 목적으로 하며, 모든 지역에서 사용할
수 있습니다.
Power cord instructions
Make sure your power source is adequate for the product voltage rating. The voltage rating is on the product
label. The product uses either 110-127 Vac or 220-240 Vac and 50/60 Hz.
Canada - Industry Canada ICES-003 Compliance Statement
89
Connect the power cord between the product and a grounded AC outlet.
CAUTION: To prevent damage to the product, use only the power cord that is provided with the product.
Notice to users in Japan about the power cord
製品には、同梱された電源コードをお使い下さい。
同梱された電源コードは、他の製品では使用出来ません。
Laser safety
The Center for Devices and Radiological Health (CDRH) of the U.S. Food and Drug Administration has
implemented regulations for laser products manufactured since August 1, 1976. Compliance is mandatory
for products marketed in the United States. The device is certied as a “Class 1” laser product under the U.S.
Department of Health and Human Services (DHHS) Radiation Performance Standard according to the Radiation
Control for Health and Safety Act of 1968. Since radiation emitted inside the device is completely conned
within protective housings and external covers, the laser beam cannot escape during any phase of normal user
operation.
WARNING! Using controls, making adjustments, or performing procedures other than those specied in this
user guide may result in exposure to hazardous radiation.
For other US/Canada regulatory matters, please contact:
HP Inc.
1501 Page Mill Rd, Palo Alto, CA 94304, USA
Email contact: techr[email protected] or Telephone contact: +1 (650) 857-1501
Laser statement for Finland
Luokan 1 laserlaite
HP LaserJet M110we, M110w, M111a, M111w, laserkirjoitin on käyttäjän kannalta turvallinen luokan 1 laserlaite.
Normaalissa käytössä kirjoittimen suojakotelointi estää lasersäteen pääsyn laitteen ulkopuolelle. Laitteen
turvallisuusluokka on määritetty standardin EN 60825-1 (2014) mukaisesti.
VAROITUS !
Laitteen käyttäminen muulla kuin käyttöohjeessa mainitulla tavalla saattaa altistaa käyttäjän turvallisuusluokan
1 ylittävälle näkymättömälle lasersäteilylle.
VARNING !
Om apparaten används på annat sätt än i bruksanvisning specicerats, kan användaren utsättas för osynlig
laserstrålning, som överskrider gränsen för laserklass 1.
HUOLTO
HP LaserJet M110we, M110w, M111a, M111w - kirjoittimen sisällä ei ole käyttäjän huollettavissa olevia kohteita.
Laitteen saa avata ja huoltaa ainoastaan sen huoltamiseen koulutettu henkilö. Tällaiseksi huoltotoimenpiteeksi ei
katsota väriainekasetin vaihtamista, paperiradan puhdistusta tai muita käyttäjän käsikirjassa lueteltuja, käyttäjän
tehtäväksi tarkoitettuja ylläpitotoimia, jotka voidaan suorittaa ilman erikoistyökaluja.
VARO !
90
Appendix D Regulatory information
Mikäli kirjoittimen suojakotelo avataan, olet alttiina näkymättömällelasersäteilylle laitteen ollessa toiminnassa.
Älä katso säteeseen.
VARNING !
Om laserprinterns skyddshölje öppnas då apparaten är i funktion, utsättas användaren för osynlig laserstrålning.
Betrakta ej strålen.
Tiedot laitteessa käytettävän laserdiodin säteilyominaisuuksista: Aallonpituus 775-795 nm Teho 5 m W Luokan
3B laser.
Nordic Statements (Denmark, Finland, Norway, Sweden)
Denmark:
Apparatets stikprop skal tilsuttes en stikkontakt med jord, som giver forbindelse til stikproppens jord.
Finland:
Laite on liitettävä suojakoskettimilla varustettuun pistorasiaan.
Norway:
Apparatet må tilkoples jordet stikkontakt.
Sweden:
Apparaten skall anslutas till jordat uttag.
GS statement (Germany)
Das Gerät ist nicht für die Benutzung im unmittelbaren Gesichtsfeld am Bildschirmarbeitsplatz vorgesehen.
Um störende Reexionen am Bildschirmarbeitsplatz zu vermeiden, darf dieses Produkt nicht im unmittelbaren
Gesichtsfeld platziert werden.
Das Gerät ist kein Bildschirmarbeitsplatz gemäß BildscharbV. Bei ungünstigen Lichtverhältnissen (z. B. direkte
Sonneneinstrahlung) kann es zu Reexionen auf dem Display und damit zu Einschränkungen der Lesbarkeit der
dargestellten Zeichen kommen.
Die Bilddarstellung dieses Gerätes ist nicht für verlängerte Bildschirmtätigkeiten geeignet.
Nordic Statements (Denmark, Finland, Norway, Sweden) 91
Eurasian Conformity (Armenia, Belarus, Kazakhstan, Kyrgyzstan, Russia)
Wireless statements
92 Appendix D Regulatory information
FCC compliance statement—United States
Exposure to radio frequency radiation
CAUTION: The radiated output power of this device is far below the FCC radio frequency exposure limits.
Nevertheless, the device shall be used in such a manner that the potential for human contact during normal
operation is minimized.
In order to avoid the possibility of exceeding the FCC radio frequency exposure limits, human proximity to the
antenna shall not be less than during normal operation.
This device complies with Part 15 of FCC Rules. Operation is subject to the following two conditions: (1) this
device may not cause interference, and (2) this device must accept any interference, including interference that
may cause undesired operation of the device.
CAUTION: Based on Section 15.21 of the FCC rules, changes of modications to the operation of this product
without the express approval by HP may invalidate its authorized use.
Australia statement
This device incorporates a radio-transmitting (wireless) device. For protection against radio transmission
exposure, it is recommended that this device be operated no less than 20 cm from the head, neck, or body.
Belarus
В соответствии с Постановлением Совета Министров Республики Беларусь от 24 мая 2017 года № 383 (об
описании и порядке применения знака соответствия к техническому регламенту Республики Беларусь)
продукция, требующая подтверждения соответствия техническому регламенту Республики Беларусь,
размещенная на рынке Республики Беларусь, должна быть маркирована знаком соответствия ТР BY.
Brazil ANATEL statement
Este equipamento não tem direito à proteção contra interferência prejudicial e não pode causar interferência em
sistemas devidamente autorizados.
Para maiores informações consulte o site da ANATEL – www.anatel.gov.br
Canadian statements
For Indoor Use. This digital apparatus does not exceed the Class B limits for radio noise emissions from digital
apparatus as set out in the radio interference regulations of the Canadian Department of Communications. The
internal wireless radio complies with RSS 210 of Industry Canada.
Pour l´usage d´intérieur. Le présent appareil numérique n´émet pas de bruits radioélectriques dépassant
les limites applicables aux appareils numériques de Classe B prescribes dans le règlement sur le brouillage
radioélectrique édicté par le Ministère des Communications du Canada. Le composant RF interne est conforme à
la norme CNR-210 d´Industrie Canada.
China CMIIT Wireless Statement
中国无线电发射设备通告
型号核准代码显示在产品本体的铭牌上。
FCC compliance statement—United States
93
Exposure to Radio Frequency Radiation (Canada)
WARNING! Exposure to Radio Frequency Radiation The radiated output power of this device is below the
Industry Canada radio frequency exposure limits. Nevertheless, the device should be used in such a manner
that the potential for human contact is minimized during normal operation.
To avoid the possibility of exceeding the Industry Canada radio frequency exposure limits, human proximity to
the antennas should not be less than .
AVERTISSEMENT! Exposition aux émissions de fréquences radio. La puissance de sortie émise par ce périphérique
est inférieure aux limites xées par Industrie Canada en matière d’exposition aux fréquences radio. Néanmoins,
les précautions d'utilisation du périphérique doivent être respectées
an de limiter tout risque de contact avec
une personne.
European Regulatory Notice
The telecommunications functionality of this product may be used in the following European countries/regions:
Austria, Belgium, Bulgaria, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary,
Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal,
Romania, Slovak Republic, Slovenia, Spain, Sweden, Switzerland, and United Kingdom.
Notice for use in Japan
この機器は技術基準適合証明又は工事設計認証を受けた無線設備を搭載しています。
Notice for use in Russia
Существуют определенные ограничения по использованию беспроводных сетей (стандарта 802.11 b/g)
с рабочей частотой 2,4 ГГц: Данное оборудование может использоваться внутри помещений с
использованием диапазона частот 2400-2483,5 МГц (каналы 1-13). При использовании внутри помещений
максимальная эффективная изотропно–излучаемая мощность (ЭИИМ) должна составлять не более 100мВт.
Mexico statement
Aviso para los usuarios de México
“La operación de este equipo está sujeta a las siguientes dos condiciones: (1) es posible que este equipo o
dispositivo no cause interferencia perjudicial y (2) este equipo o dispositivo debe aceptar cualquier interferencia,
incluyendo la que pueda causar su operación no deseada."
Para saber el modelo de la tarjeta inalámbrica utilizada, revise la etiqueta regulatoria de la impresora.
Taiwan statement
取得審驗證明之低功率射頻器材，非經核准，公司、商號或使用者均不得擅自變更頻率、加大功率或變更
原設計之特性及功能。低功率射頻器材之使用不得影響飛航安全及干擾合法通信；經發現有干擾現象時，
應立即停用，並改善至無干擾時方得繼續使用。前述合法通信，指依電信管理法規定作業之無線電通信。
低功率射頻器材須忍受合法通信或工業、科學及醫療用電波輻射性電機設備之干擾。
Thailand Wireless Statement
94
Appendix D Regulatory information
This radio communication equipment has the electromagnetic eld strength in compliance with the Safety
Standard for the Use of Radio Communication Equipment on Human Health announced by the National
Telecommunications Commission.
Vietnam Telecom wireless marking for ICTQC Type approved products
Vietnam Telecom wireless marking for ICTQC Type approved products 95
Index
A
accessories
ordering 28
part numbers 28
acoustic specications 59
anticounterfeit supplies 61, 73
B
batteries included 80, 81
bin, output
jams, clearing 41
bins, output
locating 1
browser requirements
HP Embedded Web Server 21
buttons, control panel 2
C
cartridges
non-HP 61
recycling 80, 81
warranty 61, 72
change printer Wi- 20
checklist
wireless connectivity 52
cleaning
paper path 45
clearing jams
locations 36
control panel
buttons 2
features 2
LED light patterns 33
locating 1
counterfeit supplies 61, 73
covers, locating 1
customer support
online 61, 79
D
defaults, restoring 34
dimensions, printer 58
disposal, end-of-life 80, 81
double-sided printing
Mac 17, 18
Windows 15, 16
duplex printing
Mac 17, 18
duplex printing (double-sided)
Windows 15, 16
duplexing
manually (Mac) 17, 18
manually (Windows) 15, 16
E
economy settings 24
electrical specications 59
electronic hardware recycling 80, 82
Embedded Web Server (EWS)
assigning passwords 24
features 21
enable or disable Wi- 20
end-of-life disposal 80, 81
envelope, loading 11
environmental stewardship
program 80
Eurasian conformity 88, 92
Explorer, versions supported
HP Embedded Web Server 21
F
factory-set defaults, restoring 34
FCC regulations 88
Finnish laser safety statement 88,
90
fraud Web site 61, 73
H
hardware recycling, Brazil 80, 82
HP Customer Care 79
HP Customer Care 61
HP Device Toolbox, using 21
HP Embedded Web Server (EWS)
features 21
HP EWS, using 21
HP fraud Web site 61, 73
HP Utility 25
HP Utility for Mac
Bonjour 25
features 25
HP Utility, Mac 25
I
image quality
check toner-cartridge status 44
install HP smart, HP smart 4
interface ports
locating 1
Internet Explorer, versions supported
HP Embedded Web Server 21
J
jams
locations 36
output-bin, clearing 41
tray, clearing 37
Japanese VCCI statement 88, 89
K
Korean EMC statement 88
L
label
orientation 12
labels
printing on 12
labels, loading 12
laser safety statements 88, 90
license, software 61, 74
M
Macintosh
HP Utility 25
manual duplex
Mac 17, 18
Windows 15, 16
material restrictions 80, 81
Material Safety Data Sheet
(MSDS) 80, 84
memory
included 58
memory chip, toner cartridge
description 61, 73
mercury-free product 80, 81
mobile printing solutions 58
multiple pages per sheet
printing (Mac) 17, 18
printing (Windows) 15, 16
96
Index
N
network port
locating 1
networks
supported 58
view and print settings 4
New Zealand 63
non-HP supplies 61
O
on/o button, locating 1
online support 61, 79
operating systems (OS)
supported 58
operating systems supported 58
ordering
supplies and accessories 28
OS (operating system)
supported 58
output bin
locating 1
P
pages per minute 58
pages per sheet
selecting (Mac) 17, 18
selecting (Windows) 15, 16
paper
loading 10
selecting 45
paper jams
See jams
paper pickup problems
solving 35, 36
paper, ordering 28
part numbers 28
accessories 28
supplies 28
power
consumption 59
power connection
locating 1
power switch, locating 1
power-down delay
setting 25
print on both sides
Mac 17, 18
manually, Windows 15, 16
Windows 15, 16
product and serial number label
locating 1
R
recycling 80, 81
electronic hardware 80, 82
restoring factory-set defaults 34
S
safety statements 88, 90
serial number label
locating 1
settings
factory-set defaults,
restoring 34
shut down after delay
setting 24
single-sheet priority feed slot
loading labels 12
sleep delay
disabling 24
enabling 24
software
HP Utility 25
software license agreement 61,
74
specic terms
country specic 63
specications
electrical and acoustic 59
system requirements 58
status
control panel lights 33
HP Utility, Mac 25
supplies
counterfeit 61, 73
low threshold settings 35
non-HP 61
ordering 28
part numbers 28
recycling 80, 81
status, viewing with HP Utility for
Mac 25
using when low 35
support
online 61, 79
system requirements 58
HP Embedded Web Server 21
T
Taiwan EMI statement 88
technical support
online 61, 79
terms
specic 63
toner cartridge
low threshold settings 35
using when low 35
toner cartridges
memory chips 61, 73
non-HP 61
part numbers 28
recycling 80, 81
See toner cartridges
warranty 61, 72
tray
jams, clearing 37
trays
capacity 58
included 58
locating 1
troubleshooting
check toner-cartridge status 44
LED, errors 33
LED, light patterns 33
paper feed problems 35
wireless network 52
U
USB port
locating 1
V
view
network settings 4
W
warranty
customer self repair 61, 78
license 61, 74
product 61
toner cartridges 61, 72
waste disposal 80, 82
web browser requirements
HP Embedded Web Server 21
Web sites
customer support 61
fraud reports 61, 73
Material Safety Data Sheet
(MSDS) 80, 84
Websites
customer support 79
weight, printer 58
Windows
system requirements 58
wireless network
troubleshooting 52
wireless network interference 55
Index
97
