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Before You Call
Solutions to Common Problems
Before you call for service, review this list. It may save you time and expense. The list includes common occurrences
that are not the result of defective workmanship or materials in this appliance.
OCCURRENCE POSSIBLE CAUSE/SOLUTION
Range is not level.
Cannot move appliance easily. Appliance
must be accessible for service.
Poor installation. Place oven rack in center of oven. Place a level on the oven rack. Adjust
leveling legs at base of range until the oven rack is level.
Be sure floor is level and is strong and stable enough to adequately support range.
If floor is sagging or sloping, contact a carpenter to correct the situation.
Kitchen cabinet alignment may make range appear unlevel. Be sure cabinets are
square and have sufficient room for range clearance.
Cabinets not square or are built in too tightly. Contact builder or installer to make
appliance accessible.
Carpet interferes with range. Provide sufficient space so range can be lifted over carpet.
Surfaceelementtoo hotornothotenough. Incorrect control setting. Make sure the correct control is on for the surface unit to be
used.
Surface element does not heat. Lightweight or warped pans used. Use only flat, evenly balanced, medium or heavyweight
cookware. Flat pans heat better than warped pans. Cookware materials and weight of
the material affect heating. Heavy- and medium-weight pans heat evenly. Because
lightweight pans heat unevenly, foods may burn easily.
No power to the appliance. Check steps under "Entire Appliance Does Not Operate" in
this Before You Call checklist.
Incorrect control setting. Make sure the correct control is on for the surface unit to be
used.
Entire appliance does not operate.
Make sure cord/plug is plugged tightly into outlet.
Service wiring is not complete. Be sure to call Sears at 1-800=4-MY-HOME® (See back
cover).
Power outage. Check house lights to be sure. Call your local electric company for
service.
Oven light does not work. Replace or tighten bulb. See "Changing Oven Light" in the General Care & Cleaning
section of this Use & Care Guide for instructions.
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