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30
TROUBLESHOOTING
Possible Reasons SolutionsProblem
No power
• Improper power cord and
outlet connection
• The unit is not operating
properly
• Check that the power cord is
firmly plugged into outlet. If this
cannot solve the problem, please
contact the Customer Service
Center at +1-866-646-4332.
• Contact the Customer Service
Center at +1-866-646-4332.
Display shows
E1 or E2
• Both the upper basket and
lower oven have not been
programmed
• To activate Sync Finish a
function must be selected for
both cavities. Then, the
button will appear. If Sync Finish
is activated the Sync Finish
indicator will be lit up. See
OPERATION INSTRUCTIONS.
Cannot
activate Sync
Finish
• Not using knob
• Sync Finish is activated
• The upper basket and lower
oven are operating at the
same time
• Food not placed in an even
layer
• After touching or the
knob can be rotated to change
the function and pushed to
select a function. The actual
functions cannot be touched for
selection. See OPERATION
INSTRUCTIONS.
• While Sync Finish is activated,
either button will start,
pause, and resume both cavities
to ensure that both cavities
finish at the same time. If you
wish to control each cavity
independently, do not use Sync
Finish.
• Overall, the Two-Zone Air Fryer
Oven is faster than cooking two
consecutive batches in the same
air fryer.
However, if the upper basket
and lower oven are operating
simultaneously, cook times will
need to be increased. See
COOKING.
• For best cooking performance,
place food in an even layer with
no overlapping. See COOKING.
Cannot select
function
Cannot pause
single cavity
Food
undercooked
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