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23
APPLICABLE WARRANTY PERIODS
HOW TO MAKE A CLAIM
Any claim for warranty assistance must be made promptly. First, determine if your water heater is “in-warranty” (that is, within
the Applicable Warranty Period). You can determine your unit’s warranty status by obtaining the complete model number, the
complete serial number, and the date of installation of your water heater by contacting Rheem Sales Co. Inc. Water Heaters’
Warranty Department (telephone (800) 432-8373) during normal business hours to determine if the Applicable Warranty Period
has expired. If your water heater is “in-warranty”, contact the plumber, or mechanical contractor, that installed it for assistance
with the warranty repairs, or replacement, required. You may also select a plumber, or mechanical contractor, from your local
Yellow Pages to assist you. Rheem Sales Co. Inc. Technical Service personnel are available to assist you by telephone (800)
432-8373 to answer your questions about the operation or repair of your water heater during normal business hours. Be prepared
to provide the plumber, mechanical contractor, or Rheem Sales Co. Inc. Technical Service person you call with the complete
model number, the complete serial number, and the date of installation of your water heater in addition to an explanation of your
water heater problem. If an exact replacement is not available, Rheem Sales Co. Inc. will provide you with the current model of
your water heater, or component part(s), or a replacement unit with comparable operating features. If government regulations
or industry certification or similar standards require the replacement water heater, or replacement component part(s), to have
features not found in the defective water heater, or the defective component part(s), you will be charged for the difference in
price represented by those required features. If you pay the price difference for those required features and/or to upgrade the
size and/or other features available on a replacement new water heater, you will also receive a complete new Limited Warranty
(with the full Applicable Warranty Period) for the replacement new water heater. Rheem Sales Co. Inc. reserves the right to
inspect, or require the return of, the failed water heater or the defective component part(s). Each “in-warranty” failure water
heater must be made available to Rheem Sales Co. Inc. (with the rating label and all the component parts intact) in exchange
for the replacement water heater. Each defective “in-warranty” component part to be replaced may be required to be returned
to Rheem Sales Co. Inc. in exchange for the replacement component part. Warranty compensation is subject to validation of
“in-warranty” coverage by Rheem Sales Co. Inc. Claims Department personnel.
• To obtain warranty compensation for an “in-warranty” water heater failure, you must provide Rheem Sales Co. Inc. with: (at Rheem
Sales Co. Inc. option) either the failed water heater (with the rating label and all the component parts intact) or the complete
original rating label (photocopies are not acceptable) removed from the failed water heater; the complete model number and the
complete serial number of the Marathon water heater that replaced the failed unit; and the date the original water heater failed.
You may also be required to provide documentary proof of the failed water heater’s date of installation to establish its “in-warranty”
status.
• To receive warranty compensation for an “in-warranty” defective component part, you must provide WHI with: (at Rheem Sales Co.
Inc. option) either the defective component part or the part number on the failed component part; the complete model number
and the complete serial number of the Marathon water heater from which the defective component part was removed; and the
date the defective component part failed. You may also be required to provide documentary proof of the date of installation of the
Marathon water heater from which the defective part was removed – or the date of purchase of the part (if it was purchased sepa-
rately) - to establish the “in-warranty” status of the defective component part.
Category Applicaon
MR & MTS Series
Tank Parts
Single family
dwelling
• Owned by the original purchaser with proof of purchase.
• And Water heater is registered online within 90 days of the installaon date.
Extended*
LIFETIME
Extended*
6 years
• The original purchaser does not have proof of purchase;
or
• Home is not owned by the original purchaser.
10 Years 1 year
• Installed in the Caribbean Islands (except Cuba) In accor-dance with applicable US
law, this product must not be sold or re-sold into Cuba or to the Cuban government
or Cuban naonals. This limited warranty is void with respect to any products
installed in Cuba or otherwise sold in violaon of US law.
10 years 1 Year
• The unit is part of a rental program; or
• A residenal rental property; or
• The unit is moved from its original installaon locaon.
Commercial
• Installed in a commercial building.
5 years 1 year
• Any agricultural applicaon (ex dairy barn).
• Any applicaon where the water is used as a part of an industrial or commercial
process.
* Extended warranty is provided to original customer aer online product registraon under residenal installaon
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