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8
Problem Possible Cause Solution
The start button cannot be
pressed.
• The appliance has not reset
itself after the boiling cycle.
• The water level has
dropped below the MIN
level.
• The appliance is not
plugged in.
• Check that the re-set
button at the rear of the
appliance is pushed in. If
you can’t push the button
in, the appliance is still too
hot after the last boil cycle.
Wait a few seconds for it to
cool slightly before trying
again.
• Check that the appliance is
plugged in and switched on
at the supply socket.
• Check the fuse in the plug.
• Top up the appliance with
cold water to reduce the
time it takes for it to cool
down.
The appliance does not
dispense a full cup of water.
The appliance has excessive
scale.
Descale the appliance.
The appliance produces
excess steam but does not
dispense boiling water.
• The water level has
dropped below the MIN
level.
• The appliance has
excessive scale.
• Fill with water between the
MIN and MAX markings
then restart the boil cycle.
• Descale the appliance.
The appliance makes a
noise and there is a ‘clunk’
sound after water has been
dispensed.
This is the sound of the
internal valve operating after
the boil cycle nishes.
This is normal operation.
Water drips from the
dispensing nozzle after the
boil cycle has nished.
There is a residual amount
of water left inside the
appliance after the boil cycle.
This is normal operation.
Steam comes out from
behind the dispensing
nozzle.
Steam is being vented in a
controlled manner through
designed vents.
This is normal operation.
troubleshooting
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