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18 49-7000115 Rev. 0
Troubleshooting Tips
Problem Possible Causes What To Do
Oven will not start A fuse in your home may be blown or
the circuit breaker tripped.
• Replace fuse or reset circuit breaker.
Power surge.
• Unplug the microwave oven, then plug it back
in.
Plug not fully inserted into wall outlet.
• Make sure the 3-prong plug on the oven is fully
inserted into wall outlet.
Door not securely closed. • Open the door and close securely.
Control panel lighted, yet
oven will not start
Door not securely closed • Open the door and close securely
Start/Pause button not pressed after
entering cooking selection.
Press Start/Pause
Another selection entered already in
oven and Cancel/Off button not pressed
to cancel it.
Press Cancel/Off
Cooking time not entered after pressing
Cook Time
Make sure you have entered cooking time after
pressing Cook Time
Cancel/Off was pressed accidentally Reset cooking program and press Start/Pause
Food weight not entered after selecting
Weight Defrost or Time Defrost
Make sure you have entered food weight after
selecting Weight Defrost or Time Defrost.
“LOCKED” appears on
display
The control has been locked.
• Press and hold Cancel/Off for about 3 seconds
to unlock the control.
Floor of the oven is warm
even when the oven has
not been used
The cooktop light is located below the
oven floor. When light is on, the heat it
produces may make the oven floor get
warm.
• This is normal.
You hear an unusual low-
tone beep
You have tried to change the power
level when it is not allowed.
• Many of the oven’s features are preset and
cannot be changed.
Vent fan comes on
automatically
The vent fan automatically turns on
to protect the microwave if it senses
too much heat rising from the cooktop
below.
• This is normal.
SENSOR ERROR appears
on the display
When using a Sensor feature, the door
was opened before steam could be
detected.
• Do not open door until steam is sensed and
time is shown counting down on the display.
Steam was not detected in a maximum
amount of time.
• Use Cook Time to heat for more time.
TROUBLESHOOTING TIPS
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