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© 2015 APC by Schneider Electric. APC, the APC logo, and Back-UPS are owned by Schneider Electric Industries S.A.S., or their affiliated companies. All other trademarks are
property of their respective owners.
EN 990-5679
09/2015
Status Indicators
Voltage Sensitivity Adjustment (optional)
The Back-UPS detects and reacts to line voltage distortions by transferring to battery
backup power to protect connected equipment. In situations where either the Back-UPS
or the connected equipment is too sensitive for the input voltage level it is necessary to
adjust the transfer voltage.
1. Turn off the UPS while connected to a wall outlet.
2. Press and hold the ON/OFF button for 10 seconds. The POWER button will
alternate green-red to indicate that the Back-UPS is in Program mode.
3. The POWER button will flash either green, amber, or red to indicate the current
sensitivity level. Refer to the table for an explanation of the transfer voltage
sensitivity levels.
4. To exit Program mode wait five seconds and all LED indicators will extinguish.
Program mode is no longer active.
Service
If the unit requires service, do not return it to the dealer. Follow these steps:
1. Review the Troubleshooting section of the manual to eliminate common problems.
2. If the problem persists, contact Schneider Electric IT (SEIT) Customer Support
through the APC by Schneider Electric Web site, www.apc.com.
a. Note the model number and serial number and the date of purchase. The model and
serial numbers are located on the rear panel of the unit and are available through the
LCD display on select models.
b. Call SEIT Customer Support and a technician will attempt to solve the problem over the
phone. If this is not possible, the technician will issue a Returned Material Authorization
Number (RMA#).
c. If the unit is under warranty, the repairs are free.
d. Service procedures and returns may vary internationally. Refer to the APC by Schneider
Electric Web site for country specific instructions.
3. Pack the unit in the original packaging whenever possible to avoid damage in
transit. Never use foam beads for packaging. Damage sustained in transit is not
covered under warranty.
4. Always DISCONNECT THE UPS BATTERIES before shipping. The United
States Department of Transportation (DOT), and the International Air
Transport Association (IATA) regulations require that UPS batteries be
disconnected before shipping. The internal batteries may remain in the UPS.
5. Write the RMA# provided by Customer Support on the outside of the package.
6. Return the unit by insured, pre-paid carrier to the address provided by Customer
Support
Replace Battery
Deliver the used battery to a recycling facility.
Replace the used battery with an APC by Schneider Electric approved battery.
Replacement batteries can be ordered through the APC by Schneider Electric
Web site, www.apc.com. Battery replacement part for Back-UPS BE600M1 /
BN650M1 / BN650M1-CA / BN675M1 is APCRBC154.
APC by Schneider Electric IT Customer Support
Worldwide
For country specific customer support, go to the APC by Schneider Electric Web site,
www.apc.com.
Troubleshooting
Wall Mount Installation
• Horizontal installation, use 2 screws 8.43” (214 mm) apart.
• Allow 5/16” (8 mm), of the screw to protrude from the wall.
Warranty
Register your product on-line. http://warranty.apc.com
The standard warranty is three (3) years from the date of purchase. Schneider Electric IT
(SEIT) standard procedure is to replace the original unit with a factory reconditioned
unit. Customers who must have the original unit back due to the assignment of asset tags
and set depreciation schedules must declare such a need at first contact with an SEIT
Technical Support representative. SEIT will ship the replacement unit once the defective
unit has been received by the repair department, or cross ship upon the receipt of a valid
credit card number. The customer pays for shipping the unit to SEIT. SEIT pays ground
freight transportation costs to ship the replacement unit to the customer.
EMC Compliance
This device complies with part 15 of the FCC rules. Operation is subject to the following
two conditions: (1) This device may not cause harmful interference, and (2) This device
must accept any interference received, including interference that may cause undesired
operation.
Select models are ENERGY STAR
®
qualified.
For more information go to
www.apc.com/site/recycle/index.cfm/energy-efficiency/energy-star/.
This UPS is certified to comply with California Battery Charger System
regulations. For more information go to
www.apc.com/site/recycle/index.cfm/energy-efficiency/cec-battery-charger/
Status
Power Button
illumination
Audible
Indicator On
Audible Indicator
Terminates
Power On
The Back-UPS is supplying AC
power to connected equipment.
Solid green None N/A
On Battery
Back-UPS supplying battery
power to battery backup outlets.
Solid green and flashes
twice every 2 seconds.
The audible
alarm depends
on the On
Battery
Indicator mode
setting. See the
On Battery
Indicator
Modes section
for full details.
Beeping stops when
AC power is restored
or the Back-UPS is
turned off. Applies
only to modes where
the on battery alarm
is audible.
Low Battery notification
The Back-UPS is supplying
battery power to the battery
backup outlets and the battery is
near a total discharge state.
Flashes green in rapid
succession.
Low Battery shutdown
The battery has been completely
discharged while the Back-UPS is
on battery, the UPS will shut
down.
None - AC power is
restored
- AC is not restored
within 32 seconds
- The Back-UPS is
turned off.
Sleep Mode
The UPS has shut down and will
“awaken” once AC power is
restored
None None N/A
Replace Battery
• The battery is disconnected.
• The battery needs to be charged,
or replaced.
• Flashes red only.
• Alternates green-red
• Constant tone
• Constant tone
Back-UPS is turned
off
Overload Shutdown
An overload condition has
occurred in one or more of the
battery backup outlets while the
Back-UPS is operating on battery
power.
None Constant tone Back-UPS is turned
off
USB Detected Fault
A short circuit has been detected
or an error has occurred.
Alternates green-amber None N/A
LED
Flashes
Sensitivity
Setting
Input Voltage Range
(AC Operation)
Recommended Use
Green LOW 88 Vac to 142 Vac Use this setting with equipment that is less
sensitive to fluctuations in voltage or waveform
distortions.
Red MEDIUM 92 Vac to 139 Vac Factory default setting. Use this setting under
normal conditions.
Amber HIGH 96 Vac to 136 Vac Use this setting when connected equipment is
sensitive to voltage and waveform fluctuations.
Problem and Possible Cause Solution
The Back-UPS will not turn on
The Back-UPS has not been turned on. Press the P
OWER button.
The Back-UPS is not connected to AC power,
there is no AC power available at the wall
outlet, or the AC power is experiencing a
brownout or over voltage condition.
Make sure the power cord is securely connected to the
wall outlet, and that there is AC power available at the
wall outlet.Where applicable, check that the wall
outlet is switched on.
The Back-UPS is on, the POWER button flashes red and the unit emits a constant tone
The battery is disconnected. Refer to the Connect the Battery on page 1.
Connected equipment loses power
A Back-UPS overload condition has occurred. Remove all nonessential equipment connected to the
outlets. One at a time reconnect equipment to the
Back-UPS.
Charge the battery for 24 hours to make sure it is fully
charged. If the overload condition still occurs, replace
the battery.
The Back-UPS battery is completely
discharged.
Connect the Back-UPS to AC power and allow the
battery to recharge for ten hours.
PowerChute software has performed a
shutdown due to a power outage.
This is normal Back-UPS operation.
Connected equipment does not accept the
step-approximated sine waveform from the
Back-UPS.
The output waveform is intended for computers and
peripheral devices. It is not intended for use with
motor driven equipment.
The Back-UPS may require service. Contact Schneider Electric Technical Support for
more in depth troubleshooting.
The POWER button is green and flashes twice every 2 seconds.
The Back-UPS is operating on battery power. The Back-UPS is operating normally on battery
power. At this point the user should save all open files,
and shutdown the computer. When AC power is
restored the battery will recharge.
The POWER button flashes green in rapid succession.
The Back-UPS battery has approximately two
minutes of remaining runtime.
The Back-UPS battery is near a total discharge state.
At this point the user should save all open files, and
shutdown the computer. When AC power is restored
the battery will recharge.
The Building Wiring Fault LED is red
The building wiring presents a shock hazard
that must be corrected by a qualified
electrical.
Do not operate the Back-UPS. Call a qualified
electrician to correct the building wiring fault.
The Back-UPS has an inadequate battery runtime
The battery is not fully charged.
The battery is near the end of useful life and
should be replaced.
Leave the Back-UPS connected to AC power for ten
hours while the battery charges to full capacity.
As a battery ages, the runtime capability decreases.
Contact APC by Schneider Electric at the Web site
www.apc.com, to order replacement batteries.
USB charging is slow
Charging a device using the UPS's USB
charger is slower than the device's original
USB charger
The amount of power a device draws depends on its
compatibility with the USB Battery Charging
Specification 1.2. Compatible devices can draw more
power than devices that are less compatible.
USB charging stops and the Power On LED alternately illuminates green-amber
The USB ports has detected a short circuit or
has detected a fault.
Disconnect cable and device from the USB port. USB
charging will resume when the POWER button turns
green. Contact SEIT Technical Support if the POWER
button remains green-amber.
The UPS and outlets are off but the UPS keeps beeping twice every 30 seconds (Quiet Alarm
mode) or keeps beeping once every 4 seconds (Full Alarm mode)
In this situation the voltage is not low enough
to shutdown the UPS but not high enough to
start the UPS and power the outlets. There is
however enough voltage to charge the UPS.
Use Quick Mute to mute the alarm. The UPS
will return to normal operation once the AC input
voltage has returned to a normal range
Wall-mounting Template
b
u
3
8
0
b
214 mm
8.43 in.