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● The product you are using (the product number and the serial number, found on the label at the back
of the product)
● If there is an error code on the front panel, note it down; see Text messages and numerical error
codes on page 98
● The computer you are using
● Any special equipment or software you are using (for example, spoolers, networks, switch-boxes,
modems or special software drivers)
● The type of interface used on your product (USB, network, or Wi-Fi)
● The software and driver name and version number that you are currently using
● The Printer Service information:
● From the Embedded Web Server:
In a Web browser, enter your printer's IP address to access the Embedded Web Server. To access
the printer's service information:
Tap
Product Information►Printer Information
Tap Product Information►Supply Status
Tap Tools►Reports►Usage Report
Tap Tools►Reports►Error Log
● From a computer:
You can print the service information from the front panel:
Tap
, then Reports►Printer Status Report
Tap
, then Reports►Print Quality Report
Tap
, then Reports►Error Log
Telephone number
Your HP Support telephone number is available on the Web.
Visit http://welcome.hp.com/country/us/en/wwcontact_us.html.
102 Chapter 17 HP Customer Care ENWW
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