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20
EN
www.napoleon.com
N415-0539 JUL 06.20
Problem Possible Causes Soluon
Infrared burner (if equipped)
ashes back (during operaon
the burner abruptly makes a
loud “whoosh” sound, followed
by a connuous blow-torch type
sound and grows dim.)
Ceramic les overloaded with grease drippings and
build-up. Ports are clogged.
Burner overheated due to inadequate venlaon (too
much grill surface covered by griddle or pan.)
Cracked ceramic le.
Leaking gasket surrounding the ceramic le, or a weld
failure in the burner housing.
Turn burner o and allow to cool for at least two minutes.
Relight burner and burn on high for at least ve minutes
or unl the ceramic les are evenly glowing red.
Ensure that no more than 75% of the grill surface is
covered by objects or accessories. Turn burner o and
allow to cool for at least two minutes, then relight.
Allow burner to cool and inspect very closely for cracks. If
any cracks are found, contact your authorized Napoleon
dealer to order a replacement burner assembly.
Contact your authorized Napoleon dealer for instrucons
on ordering a replacement burner assembly.
Illuminaon and Side/Rear
burner ignion do not work
Electric Power is out
The grill is nor receiving electric power
Check the power outage in your area
Ensure the grill is connected between the wall and the
power bar of the grill
Ensure the red indicator is ON in the control box
Check if the fuse on the wire in the cabinet is broken or
not
Ignitor, oven and cabinet lights
work but the knob lights don’t
illuminate when turning the
power switch ON
The moon sensor detector does not work properly
The wire harness does not work properly
Ensure the blue indicator is ON
Turn the sensor ON by clicking the moon detector
buon
If blue indicator is ON, replace the moon sensor
Replace the wire harness of the control panel
Illuminaon of the knob and
switch lights work ne, but the
side/rear burner ignion does
not work
The ignitor switch does not work properly
The ignitor block does not work properly
Replace the ignitor switch if the switch light illuminates
when you turn the light switch on
Check the switch connecon inside the control panel If
there’s no light on the switch when you turn it on.
Replace the ignitor block if the switch illuminates and
sparking noise can be heard.
Illuminaon and Side/Rear
burner ignion work ne but
I can’t ignite the side or rear
burner, even when sparking
noise occurs
The gap between electrodes is too big or too small Adjust the gap between two prongs of the side burner
electrode when the side burner does not ignite.
Adjust the gap between the electrode and the rear
burner when the rear burner when the rear burner foes
not ignite
The knob and switch lights blink
eight mes with 0.5 seconds
intervals and then turn o.
The baeries are low Replace the baeries
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