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21ENGLISH
information below, visit www.philips.com/support for a list of frequently
asked questions or contact the Consumer Care Center in your country.
Problem Possible cause Solution
The outside of the
appliance becomes
hot during use.
The heat inside radiates to
the outside walls.
This is normal. All handles and knobs that you
need to touch during use stay cool enough to
touch.
The pan, the basket, and the inside of the
appliance always become hot when the
appliance is switched on to ensure the food is
properly cooked. These parts are always too hot
to touch.
If you leave the appliance switched on for a
longer time, some areas get too hot to touch.
These areas are marked on the appliance with
the following icon:
As long as you are aware of the hot areas
and avoid touching them, the appliance is
completely safe to use.
My home-made fries
do not turn out as I
expected.
You did not use the right
potato type.
To get the best results, use fresh oury
potatoes. If you need to store the potatoes, do
not store them in a cold environment like in a
fridge. Choose potatoes whose package states
that they are suitable for frying.
The amount of ingredients in
the basket is too big.
Follow the instructions in this user manual to
prepare home-made fries on page 19.
Certain types of ingredients
need to be shaken halfway
through the cooking time.
Follow the instructions in this user manual to
prepare home-made fries on page 19.
The Airfryer does not
switch on.
The appliance is not plugged
in.
Check if the plug is inserted in the wall outlet
properly.
Several appliances are
connected to one outlet.
The Airfryer has a high wattage. Try a dierent
outlet and check the fuses.
I see some peeling
o spots inside my
Airfryer.
Some small spots can
appear inside the pan of the
Airfryer due to the incidental
touching or scratching of the
coating (e.g. during cleaning
with harsh cleaning tools
and/or while inserting the
basket).
You can prevent damage by lowering the basket
into the pan properly. If you insert the basket at
an angle, its side may knock against the wall of
the pan, causing small pieces of coating to chip
o. If this occurs, please be informed that this is
not harmful as all materials used are food-safe.
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