p/n: 614-40204
Revision 01
SU5000RT
SU6000RT
BP180RT
Rack / Tower Advanced User’s Guide
Eaton Tripp Lite SmartOnline Series
©Copyright 2023 Eaton, Raleigh, NC, USA. All rights reserved. No part of this document may be reproduced in any way without the
express written approval of Eaton.
SSaaffeettyy IInnssttrruuccttiioonnss
SAVE THESE INSTRUCTIONS.
This manual contains important instructions that should be followed during installation and
maintenance of the UPS and batteries.
This equipment has been tested and found to comply with the limits for a Class A digital device,
pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection
against harmful interference when the equipment is operated in a commercial environment. This
equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in
accordance with the instruction manual, may cause harmful interference to radio communications.
Operation of this equipment in a residential area is likely to cause harmful interference in which case
the user will be required to correct the interference at his own expense.
This is a category C2 UPS product. In a residential environment, this product may cause radio
interference, in which case the user may be required to take additional measures.
Suppliers Declaration of Conformity
Unique Identifier: EATON, SU5000RT, SU6000RT, BP180RT
Responsible Party:
EATON
10000 Woodward Ave
Woodridge, IL 60517 USA
773–869–1111
tripplite.eaton.com
SSppeecciiaall SSyymmbboollss
The following are examples of symbols used on the product to alert you to important information:
RISK OF ELECTRIC SHOCK - Observe the warning associated with the risk of electric shock
symbol.
CAUTION: REFER TO OPERATOR'S MANUAL - Refer to your operator's manual for
additional information, such as important operating and maintenance instructions.
This symbol indicates that you should not discard the UPS or the UPS batteries in the trash.
This product contains sealed, lead-acid batteries and must be disposed of properly. For more
information, contact your local recycling/reuse or hazardous waste center.
This symbol indicates that you should not discard waste electrical or electronic equipment
(WEEE) in the trash. For proper disposal, contact your local recycling/reuse or hazardous
waste center.
BBaatttteerryy WWaarrnniinngg IInnssttrruuccttiioonnss
• Risk of electric shock. All repairs and service should be performed by AUTHORIZED SERVICE
PERSONNEL ONLY. There are NO USER-SERVICEABLE PARTS inside the UPS.
• Remove watches, rings, and other metal objects from the hands.
• Wear rubber gloves and boots.
• Use tools with insulated handles.
• The system must be properly grounded at all times.
• The battery supplied with the system contains small amounts of toxic materials. To avoid
accidents, observe the following directives:
– Servicing of batteries should be performed or supervised by personnel knowledgeable about
batteries and the required precautions.
– When replacing batteries, replace with the same type and number of batteries or battery
packs.
– Do not dispose of batteries in a fire. The batteries may explode.
– Batteries constitute a danger (electrical shock and burning). The short-circuit current may be
very high.
• Precautions must be taken for all handling. A battery can present a risk of electric shock and high
short circuit current. The following precautions should be observed when working on batteries:
– Do not lay tools or metal parts on top of batteries.
– Disconnect the charging source prior to connecting or disconnecting battery terminals.
– Remove battery grounds during installation and maintenance to reduce the likelihood of
shock
– Determine if the battery is inadvertently grounded. If inadvertently grounded, remove the
source from the ground. Contact with any part of a grounded battery can result in electrical
shock. The likelihood of such shock can be reduced if such grounds are removed during
installation and maintenance (applicable to equipment and remote battery supplies not
having a grounded supply circuit).
PPrroodduucctt SSaaffeettyy
• To connect the UPS, instructions and operation described in the manual must be followed in the
indicated order.
• CAUTION - To reduce the risk of fire, the unit connects only to a circuit provided with 20 or 30
amperes maximum branch circuit over current protection in accordance with the National Electric
Code.
• Check that the indications on the rating plate correspond to your AC powered system and to the
actual electrical consumption of all the equipment to be connected to the system.
• Ensure that the system is free of any contaminants, the surrounding area is free of debris, and
there are no foreign substances within the system.
• For PLUGGABLE EQUIPMENT, the socket-outlet shall be installed near the equipment and shall
be easily accessible
• Do not allow any liquids to enter the UPS. Do not place beverages or any other liquid-containing
vessels on or near the unit.
• This unit is intended for installation in a controlled environment (temperature-controlled, indoor
area free of conductive contaminants). Avoid installing the UPS in locations with standing or
running water or excessive humidity.
• Never install the system near liquids or in an excessively damp environment. This equipment
should only be used in a dry, indoor environment.
• Never let a foreign body penetrate inside the system.
• Do not plug the UPS input into its own output.
• Never block the ventilation grates of the system.
• Never expose the system to direct sunlight or to a heat source.
• Store the system in a dry place before installing, if storage is required.
• Unplug the UPS prior to cleaning, and do not use liquid or spray detergent.
• The admissible storage temperature range is -25ºC to +55ºC without batteries, 0°C to 40°C with
batteries.
• The system is not for use in a computer room AS DEFINED IN the standard for the Protection of
Information Technology Equipment, ANSI/NFPA.
• To reduce the risk of overheating the UPS, do not cover the unit’s cooling vents and avoid
exposing the UPS to direct sunlight or installing the unit near heat-emitting appliances such as
space heaters or furnaces.
SSppeecciiaall PPrreeccaauuttiioonnss
• The unit is heavy: wear safety shoes and use vacuum lifter preferentially for handling operations.
• All handling operations will require at least two people (unpacking, lifting, installation in rack
system).
• Before and after the installation, if the UPS remains de-energized for a long period, the UPS must
be energized for a period of 24 hours, at least once every 6 months (for a normal storage
temperature less than 25°C). This charges the battery, thus avoiding possible irreversible
damage.
• For potential safety issue on defective UPS : DISCONNECT INTERNAL BATTERY for storage and
transportation.
Eaton Tripp Lite SmartOnline Series User Guide 614-40204—Rev 01 v
TTaabbllee ooff CCoonntteennttss
11 IInnttrroodduuccttiioonn....................................................................................................................................................................................................................................................................................................11
1.1 Introduction............................................................................................................................................... 1
1.2 Environmental Protection ............................................................................................................................. 1
22 PPrreesseennttaattiioonn ..................................................................................................................................................................................................................................................................................................33
2.1 Standard Installations ..................................................................................................................................3
2.2 Accessories...............................................................................................................................................3
2.3 Rear Panels ............................................................................................................................................... 4
33 IInnssttaallllaattiioonn ......................................................................................................................................................................................................................................................................................................55
3.1 Inspecting the Equipment.............................................................................................................................5
3.2 Unpacking the Cabinet.................................................................................................................................5
3.3 Checking the Accessory Kit .......................................................................................................................... 6
3.4 Tower Installation ....................................................................................................................................... 7
3.5 Rack Installation ......................................................................................................................................... 8
3.6 Connecting the Internal Battery .....................................................................................................................9
3.7 Installation Requirements........................................................................................................................... 10
3.8 Connecting the EBM’s............................................................................................................................... 11
3.9 Connecting the Power Cables ..................................................................................................................... 12
3.10 Detecting Other Accessories..................................................................................................................... 12
44 IInntteerrffaacceess aanndd CCoommmmuunniiccaattiioonn .......................................................................................................................................................................................................................................... 1133
4.1 Control Panel ........................................................................................................................................... 13
4.2 LCD Description ....................................................................................................................................... 14
4.3 UPS Home Menu ..................................................................................................................................... 15
4.4 User Settings........................................................................................................................................... 16
4.5 Display Functions ..................................................................................................................................... 19
4.6 Communication Ports ................................................................................................................................ 21
4.7 UPS Remote Control Functions ................................................................................................................... 22
4.8 Tripp Lite by Eaton PowerAlert Software Suite................................................................................................ 24
55 OOppeerraattiioonn........................................................................................................................................................................................................................................................................................................ 2255
5.1 Startup and Normal Operation ..................................................................................................................... 25
5.2 Starting the UPS on Battery ........................................................................................................................ 25
5.3 UPS Shutdown ........................................................................................................................................ 25
66 MMooddeess ooff OOppeerraattiioonn.......................................................................................................................................................................................................................................................................... 2277
6.1 Online Mode ........................................................................................................................................... 27
6.2 Battery Mode .......................................................................................................................................... 27
6.3 Low Battery Warning................................................................................................................................. 27
6.4 Bypass Mode .......................................................................................................................................... 27
6.5 Standby Mode ......................................................................................................................................... 27
vi Eaton Tripp Lite SmartOnline Series User Guide 614-40204—Rev 01
6.6 Transferring Between Modes...................................................................................................................... 28
6.7 Setting High-Efficiency mode ...................................................................................................................... 28
6.8 Configuring Battery Settings ....................................................................................................................... 28
6.9 Retrieving the Event Log ............................................................................................................................ 28
77 UUPPSS MMaaiinntteennaannccee................................................................................................................................................................................................................................................................................ 2299
7.1 Equipment Care ....................................................................................................................................... 29
7.2 Storing the Equipment ............................................................................................................................... 29
7.3 Replacing the Batteries .............................................................................................................................. 29
7.4 Recycling The Used Equipment ................................................................................................................... 31
88 TTrroouubblleesshhoooottiinngg .................................................................................................................................................................................................................................................................................... 3333
8.1 Typical Alarms and Faults ........................................................................................................................... 33
8.2 Silencing the Alarm ................................................................................................................................... 34
8.3 Service and Support .................................................................................................................................. 35
99 SSppeecciiffiiccaattiioonnss.......................................................................................................................................................................................................................................................................................... 3377
9.1 Model Specifications ................................................................................................................................. 37
Table of Contents
Eaton Tripp Lite SmartOnline Series User Guide 614-40204—Rev 01 1
CChhaapptteerr 11 IInnttrroodduuccttiioonn
11..11 IInnttrroodduuccttiioonn
Thank you for selecting an Eaton Tripp Lite Series product to protect your electrical equipment. The Eaton Tripp
Lite Series SmartOnline UPS range has been designed with the utmost care. Please take the time to read the
safety instructions and the advanced user guide to take full advantage of the many features of your
Uninterruptible Power System.
To discover the entire range of products and the options available for the Tripp Lite by Eaton SmartOnline UPS
range, visit our website at tripplite.eaton.com or contact your Eaton Tripp Lite Series representative.
11..22 EEnnvviirroonnmmeennttaall PPrrootteeccttiioonn
Eaton has implemented an environmental-protection policy.
Products are developed according to an eco-design approach.
Substances
This product does not contain CFCs, HCFCs, or asbestos.
Packing
To improve waste treatment and facilitate recycling, separate the various packing components.
• The cardboard we use comprises over 50% of recycled cardboard.
• All bags are made of polyethylene.
• Packing materials are recyclable and bear the appropriate identification symbol
01
PET
Table 1. Packing Material Symbols
Materials Abbreviations Number in the symbols
Polyethylene terephthalate PET 01
High-density polyethylene HDPE
02
Polyvinyl chloride PVC
03
Low-density polyethylene LDPE
04
Polypropylene PP 05
Polystyrene PS
06
Follow all local regulations for the disposal of packing materials.
End of Life
Eaton will process products at the end of their service life in compliance with local regulations. Eaton works
with companies in charge of collecting and eliminating our products at the end of their service life.
2 Eaton Tripp Lite SmartOnline Series User Guide 614-40204—Rev 01
Product
The product is made up of recyclable materials.
Dismantling and destruction must take place in compliance with all local regulations concerning waste. At the
end of its service life, the product must be transported to a processing center for electrical and electronic
waste.
Battery
The product contains lead acid (Pb) batteries that must be processed according to applicable local regulations
concerning batteries.
The battery may have to be removed to comply with regulations and in view of the correct local disposal
requirements.
Benefits
The Eaton Tripp Lite Series UPS protects your sensitive electronic equipment from the most common power
problems, including power failures, power sags, power surges, brownouts, line noise, high voltage spikes,
frequency variations, switching transients, and harmonic distortion.
Power outages can occur when you least expect it, and power quality can be erratic. These power problems
have the potential to corrupt critical data, destroy unsaved work sessions, and damage hardware, causing
hours of lost productivity and expensive repairs.
With the Eaton Tripp Lite Series SmartOnline UPS, you can safely eliminate the effects of power disturbances
and guard the integrity of your equipment. Providing outstanding performance and reliability and unique
benefits that include the following:
• True online double-conversion technology with high power density, utility frequency independence, and
generator compatibility.
• Selectable High-Efficiency mode of operation.
• Standard communication options: one RS-232 communication port, USB communication port, and relay
output contacts.
• Optional connectivity cards with enhanced communication capabilities.
• Extended runtime with up to four Extended Battery Modules (EBMs) per UPS.
• Remote On/Off control through Remote On/Off (ROO) and Remote Power Off (RPO) ports.
• Backed by worldwide agency certifications.
Environmental Protection
Eaton Tripp Lite SmartOnline Series User Guide 614-40204—Rev 01 3
CChhaapptteerr 22 PPrreesseennttaattiioonn
22..11 SSttaannddaarrdd IInnssttaallllaattiioonnss
Figure 1. UPS Dimensions
D
W
H
D
H
W
Description Weights
(lb/kg)
Dimensions (inch/mm)
D xW xH
SU5000RT 106 / 48 28.4 x 17.3 x 5.1 / 722 x 440 x 130
SU6000RT 106 / 48 28.4 x 17.3 x 5.1 / 722 x 440 x 130
BP180RT 150/68 25.4 x 17.3 x 5.1 / 645 x 440 x 130
22..22 AAcccceessssoorriieess
Table 2. UPS Accessories
Part number
Description
BP180RT
Extended battery module
SUTFMR 5K transformer module
SUPDMBP6K
SmartOnline maintenance bypass module
RK2PC
Two-post rail kit
LXE communication card Network card
RELAY-MS
Relay card
4 Eaton Tripp Lite SmartOnline Series User Guide 614-40204—Rev 01
22..33 RReeaarr PPaanneellss
Figure 2. SU5000RT / SU6000RT
RS232 communication port
USB communication port
Dry (relay)contacts communication port
Connector for ROO (Remote On / Off) control
Connector for communicating with an additional battery module
Connector for RPO (Remote Power Off) control
Slot for optional communication card
Connector for additional battery module
(2) L6-20R outlets
(2) L6-30R outlets
Input / Output terminal blocks
Connector for Hotswap / MBP detection
Input power cable with L6-30 plug
Figure 3. BP180RT
Connectors for battery modules
(to the UPS or to the other battery
modules)
Connectors for communicating
with an additional battery module
Rear Panels
Eaton Tripp Lite SmartOnline Series User Guide 614-40204—Rev 01 5
CChhaapptteerr 33 IInnssttaallllaattiioonn
33..11 IInnssppeeccttiinngg tthhee EEqquuiippmmeenntt
If your equipment has been damaged during shipment, keep the shipping cartons and packing materials for the
carrier or place of purchase and file a claim for shipping damage. If you discover damage after acceptance, file a
claim for concealed damage.
To file a claim for shipping damage or concealed damage:
1. File with the carrier within 15 days of receipt of the equipment;
2. Send your Eaton Tripp Lite Series service representative a copy of the damage claim within 15 days.
!
IMPORTANT
Check the battery recharge date on the shipping carton label. If the date has passed and the batteries were
never recharged, do not use the UPS. Contact your service representative.
33..22 UUnnppaacckkiinngg tthhee CCaabbiinneett
Unpacking the UPS in a low-temperature environment may cause condensation in and on the UPS cabinet. Do
not install the UPS until the inside and outside of the UPS are dry (hazard of electric shock).
The cabinet is heavy. Follow the special precautions provided and on the carton.
Unpack the equipment and remove all the packing materials and shipping carton.
NOTE Do not lift the UPS or EBM from the front panel.
Discard or recycle the packaging responsibly, or store it for future use. Place the cabinet in a protected area
with adequate airflow free of humidity, flammable gas, and corrosion.
6 Eaton Tripp Lite SmartOnline Series User Guide 614-40204—Rev 01
Packing materials must be disposed of in compliance with all local regulations concerning waste. Recycling
symbols are printed on the packing materials to facilitate sorting.
33..33 CChheecckkiinngg tthhee AAcccceessssoorryy KKiitt
Verify that the following additional items are included with the UPS:
Figure 4. SU5000RT / SU6000RT
(2)Tower stands
Rack kit for 19-inch enclosures
Cable gland for output connection
additional cable gland for Input
LXE communication card (optional)
RS232 communication cable
USB communication cable
Safety instructions
Quick start guide
LXE card user guide
LXE card data cable
1
2
3
4
5
6
7
8
9
10
standard on network bundle models
1
7 8 9
10
6
4
5
2
2
3
CONFIG
STATUS
RESET
Checking the Accessory Kit
Eaton Tripp Lite SmartOnline Series User Guide 614-40204—Rev 01 7
Figure 5. BP180RT
Battery power cable, attached with battery
detection cable
Stabilizer bracket (4 screws included)
Rack kit for 19-inch enclosures
EBM Installation manual (Quickstart)
1
2
3
4
1
2
3
4
NOTE 1 Discard the EBM user’s guide if you are installing the EBM with a new UPS at the same
time.
NOTE 2 Use the UPS user’s guide to install the UPS and the EBM.
NOTE 3 If you ordered other UPS accessories, refer to specific user manuals to check the
packing contents.
33..44 TToowweerr IInnssttaallllaattiioonn
Tip If you ordered other UPS accessories, refer to specific user manuals to check the tower installation with
the UPS. The UPS batteries come from the factory disconnected; see Figure 6 to connect the battery pack.
To install the cabinet:
1. Place the UPS on a flat, stable surface in its final location.
2. Always keep six inches or 150 mm of free space behind the UPS rear panel for ventilation.
3. If installing additional cabinets, place them next to the UPS in their final location.
Tower Installation
8 Eaton Tripp Lite SmartOnline Series User Guide 614-40204—Rev 01
33..55 RRaacckk IInnssttaallllaattiioonn
NOTE It is remove the UPS internal battery pack before attempting to install the UPS in a rack.
See Figure 13 for instructions on how to remove the battery pack.
Follow steps 1 to 5 to mount the UPS onto the rails.
NOTE Eaton supplies the rack mounting rails and necessary hardware.
Rack Installation
Eaton Tripp Lite SmartOnline Series User Guide 614-40204—Rev 01 9
1
2
3
4
4
5
33..66 CCoonnnneeccttiinngg tthhee IInntteerrnnaall BBaatttteerryy
NOTE Only connect the UPS to the utility once the installation is complete. Do not make
unauthorized changes to the UPS; otherwise, damage may occur to your equipment and
void your warranty.
Connecting the Internal Battery
10 Eaton Tripp Lite SmartOnline Series User Guide 614-40204—Rev 01
Figure 6. Internal Battery Connection
To connect to the UPS internal battery pack:
1. Connect the two battery connectors.
2. Reinstall the battery protection cover and the front panel, then clip the center cover.
33..77 IInnssttaallllaattiioonn RReeqquuiirreemmeennttss
Eaton recommends the following protective devices and cable cross-sections.
Table 3. Upstream protection
UPS Power rating Upstream circuit breaker
5000VA / 6000VA
D curve — 30A
Table 4. Recommended wire size
Terminal Position Wire Function Terminal Wire Size
Rating
Minimum Input Wire
Size
Tightening Torque
L1 Phase
4-16 mm2 (12-6 AWG)
6 mm2 (10 AWG) 105°
C
10 mm2 (8 AWG) 75°C
10 lb in / 1.13 Nm
Installation Requirements
Eaton Tripp Lite SmartOnline Series User Guide 614-40204—Rev 01 11
Table 4. Recommended wire size (Continued)
Terminal Position Wire Function Terminal Wire Size
Rating
Minimum Input Wire
Size
Tightening Torque
N (L2)
Neutral
(Phase)
Ground
33..88 CCoonnnneeccttiinngg tthhee EEBBMM’’ss
To ensure a proper connection, insert the EBM cable into the battery connector quickly and firmly so that the
battery cable will not come loose or pull away.
1. Plug the EBM power cable(s) into the battery connector(s). Up to four EBMs may be connected to the
UPS.
2. Verify that the EBM connections are tight and that each cable has adequate bend radius and strain relief.
3. Connect the battery detection cable(s) to the UPS connector and the EBM(s).
Figure 7. SmartOnline Rack / Tower EBM Connections
Connecting the EBM’s
12 Eaton Tripp Lite SmartOnline Series User Guide 614-40204—Rev 01
33..99 CCoonnnneeccttiinngg tthhee PPoowweerr CCaabblleess
AAcccceessss ttoo TTeerrmmiinnaall BBlloocckkss
1. Remove the terminal blocks cover (one screw)
2. Punch out the knockouts and insert the cables/conduits inside.
High leakage current. Earth connection essential before connecting supply.
NOTE The L6-30P input power cable is attached by Eaton.
This type of connection must be carried out by qualified electrical personnel.
Before carrying out any connection, check that the upstream protection device (Normal AC source) is open "O"
(Off). Always connect the ground wire first.
If you ordered additional equipment, refer to the specific user manual to check the terminal blocks connection
of the UPS with this accessory.
OUTPUT
NORMAL AC SOURCE
L1L1
N(L2) N(L2)
Insert the Normal AC cable through the cable
gland.
Connect the three cables to the Normal AC source
terminal blocks.
Insert the Output cable through the cable gland.
Connect the three cables to the Output terminal
blocks.
Put back and secure the terminal blocks cover
with the screw.
Tighten the strain relief.
1
2
3
4
5
6
33..1100 DDeetteeccttiinngg OOtthheerr AAcccceessssoorriieess
Tip If you ordered other UPS accessories, refer to their specific user manuals to check the connection to the
UPS.
Connecting the Power Cables
Eaton Tripp Lite SmartOnline Series User Guide 614-40204—Rev 01 13
CChhaapptteerr 44 IInntteerrffaacceess aanndd CCoommmmuunniiccaattiioonn
44..11 CCoonnttrrooll PPaanneell
Figure 8. Control Panel
Online mode
indicator (green)
Fault
indicator (red)
Escape Up Down Enter On/Off
button
Battery mode
indicator (yellow)
Bypass mode
indicator (yellow)
ONLINE MODE
LOAD: 100% 5400W
ESC
Indicator Status Description
Green
On
The UPS is operating normally on Online,
on High-Efficiency mode or on Battery
Mode.
Orange
On The UPS is on Battery Mode.
Orange
On The UPS is on Bypass Mode.
Red
On
The UPS has an active alarm or fault.
14 Eaton Tripp Lite SmartOnline Series User Guide 614-40204—Rev 01
44..22 LLCCDD DDeessccrriippttiioonn
The LCD screen has two lines, and each line has 16 characters. The first line shows the UPS status and the
second line shows the UPS measurements.
After five minutes of inactivity, the LCD displays the screen saver, and the LCD backlight automatically dims.
Press any button to restore the screen.
Note: If a fault or alarm appears, the first line of LCD will cycle between the fault/alarm message and UPS
mode. See 8.1 Typical Alarms and Faults for additional information.
Figure 9. LCD Description
LCD mode description
Load/equipment status
ONLINE MODE
LOAD:100% 5400W
ESC
The following table describes the status information provided by the UPS
Note: If any other indicator displays, see 8.1 Typical Alarms and Faults for additional information.
Table 5. LCD Operating Modes
UPS Display Description
STANDBY MODE
IN : 120V 60.0HZ
Equipment is not powered until button is pressed. The UPS
is Off, waiting for the startup command from user.
LOAD:100% 5400VA
ONLINE MODE
The UPS is powering and protecting the equipment. The UPS is
operating normally.
RUNTIME : 104MIN
BATTERY MODE
A utility failure has occurred and the UPS is on Battery Mode.
The UPS is powering the equipment with the battery power.
Prepare your equipment for shutdown.
LCD Description
Eaton Tripp Lite SmartOnline Series User Guide 614-40204—Rev 01 15
Table 5. LCD Operating Modes (Continued)
UPS Display Description
IN : 120V 60.0HZ
HIGH EFFIC. MODE
The UPS is operating on High-Efficiency mode. The UPS is
powering and protecting the equipment
IN : 120V 60.0HZ
BYPASS MODE
An overload or a fault has occurred, or a command has been
received, and the UPS is in Bypass Mode. Equipment is
powered but not protected by the UPS.
44..33 UUPPSS HHoommee MMeennuu
The SmartOnline UPS will display the Home Menu by default. The Home Menu will show the UPS mode and
contains nine different types of UPS measurements that can be seen by navigating the menu.
Navigate the Home Menu by pressing the
or buttons on the display.
Press the ESC button to return to the first measurement of the Home Menu.
Table 6. UPS Home Menu
Display Information LCD Display
Bottom Row Values
Displays the UPS mode, load percentage
and W.
LOAD : 100% 2700W
ONLINE MODE
The LOAD DATA screen specifies the
amount of power that connected
equipment is currently using in terms of
percentage and Watts.
Displays the UPS mode, load percentage
and VA.
LOAD:100% 5400VA
ONLINE MODE
The OUTPUT LOAD LEVEL screen
indicates the load percentage and VA
output load level.
Displays the UPS mode and output load
power factor.
LOAD: PF = 0.99
ONLINE MODE
The OUTPUT LOAD POWER FACTOR
screen indicates the power factor of
connected equipment.
Displays the UPS mode, input voltage
and frequency.
IN:120V 60.0HZ
ONLINE MODE
The INPUT VOLTAGE & FREQUENCY
screen displays current UPS input data.
Displays the UPS mode and output
voltage and frequency.
OUT : 120V 60.0HZ
ONLINE MODE
The OUTPUT VOLTAGE & FREQUENCY
screen displays current UPS output data.
Displays the UPS mode, battery voltage
and battery charge percentage.
BATT : 50.2V 100%
ONLINE MODE
The BATTERY VOLTAGE screen tracks the
charge level of your connected battery
bank in terms of voltage and charge
percentage.
UPS Home Menu
16 Eaton Tripp Lite SmartOnline Series User Guide 614-40204—Rev 01
Table 6. UPS Home Menu (Continued)
Display Information LCD Display
Bottom Row Values
Displays the UPS mode, and remaining
battery runtime.
RUNTIME : 104MIN
ONLINE MODE
The RUNTIME REMAINING screen tracks
the approximate minutes of runtime
available under the current loading and
battery pack configuration. The runtime
value will automatically re-calculate as
connected equipment power consumption
changes.
Displays the UPS mode, and external
battery quantity.
EBM: X
ONLINE MODE
The EBM screen display external battery
quantity.
Displays the UPS mode, and remaining
Watts of UPS.
REMAIN W: 2.20KWH
ONLINE MODE
The REMAIN WATTS screen tracks the
remaining capacity of the UPS in
kilowatt.
Displays the UPS mode and cumulative
demand energy by the UPS.
DEMAND E: 2.20KWH
ONLINE MODE
The DEMAND ENERGY screen offers
continuous data on the KWh (kilowatt-
hour) that connected equipment has
consumed in the last one-hour period.
44..44 UUsseerr SSeettttiinnggss
The following table displays the options that the user can change. From the UPS Home Menu press the
button. The Main Menu Screen will open. To select a menu option, use the or buttons. Press the
button to validate the selected item. Pressing the ESC button will return to the previous menu level / screen.
Table 7. User Settings
Main Menu Screen Submenu Submenu Menu Function
CONTROL
GO TO BYPASS / GO BACK
NORMAL
GO TO BYPASS / GO BACK
NORMAL?
The go to bypass command is
used to force ups to Bypass
Mode from Online Mode. The
go back to normal command is
used to comeback to line
mode from Bypass Mode.
BATTERY TEST BATTERY TEST? The battery test command is
used to start battery test.
RESET FAULT ST RESET FAULT ST? The reset fault state command
is used to reset all faults. But
some faults may not be
cleared.
CLEAR EVENT LOG CLEAR EVENT LOG? The clear event log command
is used to clear the event log.
RESET KWH USED RESET KWH USED? Used to reset the power
usage.
User Settings
Eaton Tripp Lite SmartOnline Series User Guide 614-40204—Rev 01 17
Table 7. User Settings (Continued)
Main Menu Screen Submenu Submenu Menu Function
FACTORY SETT FACTORY SETT? The factory sett command is
used to restore factory
settings.
LOCAL SETTINGS
LANGUAGE ENGLISH* (Default)
[FRANCAIS] [ESPANOL]
Sets displayed language for
all menus, status and alarms.
The UPS fault, event log data
and settings are in all
supported languages.
AUDIBLE ALARM
ENABLED* (Default)
[ENABLED] [DISABLED ON
BAT] [ALWAYS DISABLED]
Enables or disables the
audible alarm.
IN / OUT SETTINGS
OUTPUT VOLTAGE 120V* (LV Default) [100V]
[110V] [120V] [125V]
208V* (HV Default) [200V]
[208V] [220V] [230V] [240V]
Sets the UPS output voltage.
The UPS must be in standby
to choose output voltage
setting.
OUTPUT FREQUENCY AUTOSENSING* (Default)
[AUTO SENSING] [FREQ
CONV. 50HZ] [FREQ CONV.
60HZ]
Sets the output frequency, the
output frequency follows the
input frequency.
HIGH EFFIC. MODE DISABLED* (Default)
[ENABLED] [DISABLED]
Powers the UPS output from
bypass for High-Efficiency.
OVERLOAD PREALARM 102%* (Default) [50%]
[55%]....[100%][102%]
Sets the load % when
overload alarm occurs.
ON / OFF SETTINGS
COLD START ENABLED* (Default)
[ENABLED] [DISABLED]
Cold start allows the UPS to
start on battery power without
the presence of input mains
power.
AUTO RESTART ENABLED* (Default)
[ENABLED] [DISABLED]
Auto restart allows the UPS to
restart automatically when
input mains power recovers
after a complete battery
discharge.
AUTO START ENABLED* (Default)
[ENABLED] [DISABLED]
Enables the UPS to start as
soon as input mains power is
available, provided the input
mains power is within the
UPS operating specification.
START ON BYPASS ENABLED* (Default)
[ENABLED] [DISABLED]
Enables the UPS to start in
Bypass Mode if the input
mains power is available and
within specification.
SLEEP MODE ENABLED* (Default)
[ENABLED] [DISABLED]
If Disabled, LCD and
communication will turn off
immediately after the UPS is
OFF. If Enabled, LCD and
User Settings
18 Eaton Tripp Lite SmartOnline Series User Guide 614-40204—Rev 01
Table 7. User Settings (Continued)
Main Menu Screen Submenu Submenu Menu Function
communication stays ON 90
minutes after the UPS is OFF.
SITE WIRING FLT ENABLED* (Default)
[ENABLED] [DISABLED]
Prevents the UPS from
starting in case of phase to
neutral wire swapping or
improper grounding,
BATTERY SETTINGS
AUTO BAT TEST MONTHLY*(Default) [NO
TEST] [DAILY] [WEEKLY]
[MONTHLY]
Allows the UPS to perform an
automatic battery test.
RESTART LEVEL 0%* (Default) [0%]....[100%] Allows the UPS to restart
when the set percentage
battery charge is reached.
BATT LOW LEVEL 0%* (Default) [0%]....[100%]
The alarm triggers when the
set percentage of battery
charge is reached.
BATT LOW TIME 3 MIN* (Default) [0MIN]
[3MIN] .. [60MIN]
The alarm triggers when the
set battery time remaining is
reached.
COM SETTINGS
REMOTE ON /OFF NO* (Default) [NO] [ROO]
[RPO] [BUILDING ALARM]
[FORCED BYPASS] [ON
GENERATOR] [SHUTDOWN
CMD]
Delay time and active cannot
set by LCD.
delay time: 3s
active: open
Sets events or faults that
actuate the output signal
through the external contact
connector or RS232
communications port.
REMOTE PWR OFF NO* (Default) [NO] [ROO]
[RPO] [BUILDING ALARM]
[FORCED BYPASS] [ON
GENERATOR] [SHUTDOWN
CMD]
Delay time and active cannot
set by LCD.
delay time: 3s
active: open
Sets events or faults that
actuate the output signal
through the external contact
connector or RS232
communications port.
INPUT DB9–4
NO* (Default) [NO] [ROO]
[RPO] [BUILDING ALARM]
[FORCED BYPASS] [ON
GENERATOR] [SHUTDOWN
CMD]
Delay time and active cannot
set by LCD.
delay time: 3s
active: open
Sets events or faults that
actuate the output signal
through the external contact
connector or RS232
communications port.
User Settings
Eaton Tripp Lite SmartOnline Series User Guide 614-40204—Rev 01 19
Table 7. User Settings (Continued)
Main Menu Screen Submenu Submenu Menu Function
OUTPUT RELAY BATTERY FAULT* (Default)
[ON BATTERY] [LOW
BATTERY] [BATTERY FAULT]
[BYPASS] [UPS OK] [LOAD
PROTECTED] [LOAD
POWERED] [GENERAL
ALARM] [BAT CHARGING]
[OVLD PREALARM] [BAT
DISCONN]
Sets events or faults that
actuate the output signal
through the external contact
connector or RS232
communications port.
OUTPUT DB9–1 LOW BATTERY* (Default) [ON
BATTERY] [LOW BATTERY]
[BATTERY FAULT] [BYPASS]
[UPS OK] [LOAD PROTECTED]
[LOAD POWERED] [GENERAL
ALARM] [BAT CHARGING]
[OVLD PREALARM] [BAT
DISCONN]
Sets events or faults that
actuate the output signal
through the external contact
connector or RS232
communications port.
OUTPUT DB9–7 UPS OK* (Default) [ON
BATTERY] [LOW BATTERY]
[BATTERY FAULT] [BYPASS]
[UPS OK] [LOAD PROTECTED]
[LOAD POWERED] [GENERAL
ALARM] [BAT CHARGING]
[OVLD PREALARM] [BAT
DISCONN]
Sets events or faults that
actuate the output signal
through the external contact
connector or RS232
communications port.
OUTPUT DB9–8 ON BATTERY* ( Default) [ON
BATTERY] [LOW BATTERY]
[BATTERY FAULT] [BYPASS]
[UPS OK] [LOAD PROTECTED]
[LOAD POWERED] [GENERAL
ALARM] [BAT CHARGING]
[OVLD PREALARM] [BAT
DISCONN]
Sets events or faults that
actuate the output signal
through the external contact
connector or RS232
communications port.
44..55 DDiissppllaayy FFuunnccttiioonnss
Press the button from the UPS Home Menu to activate the additional menu options. Use the two middle
buttons
or to scroll through the menu structure. Press the button to validate the selected item.
Pressing the ESC button will exit the previous menu level/screen.
Table 8. Display Functions
Main Menu Submenu
Display Information or Menu function
CONTROL
GO TO BYPASS / GO BACK NORMAL
The GO TO BYPASS command is used to force the
ups to Bypass Mode from Online Mode. The GO
BACK NORMAL command returns the UPS to Online
Mode.
BATTERY TEST
The BATTERY TEST command is used to initiate the
UPS battery test.
Display Functions
20 Eaton Tripp Lite SmartOnline Series User Guide 614-40204—Rev 01
Table 8. Display Functions (Continued)
Main Menu Submenu
Display Information or Menu function
RESET FAULT ST
The RESET FAULT ST command is used to reset all
faults. But some faults may not be cleared.
CLEAR EVENT LOG
The CLEAR EVENT LOG command is used to clear all
the event log.
RESET KWH USED
The RESET KWH USED is used to reset the power
used.
FACTORY SETT
The FACTORY SETT command restores the UPS to
original factory settings.
LOCAL SETTINGS
LANGUAGE
Sets the language displayed on the UPS.
AUDIBLE ALARM Allows the audible alarm to be enabled or disabled.
IN/OUT SETTINGS
OUTPUT VOLTAGE
Sets the UPS output voltage.
OUTPUT FREQUENCY
Sets the UPS output frequency.
HIGH EFFIC. MODE
Enables / Disables High-Efficiency mode.
OVERLOAD PREALARM
Sets the overload pre-alarm percentage.
ON/OFF SETTINGS
COLD START
Enables / Disables the ability for the UPS to start on
battery.
AUTO RESTART
Enables / Disables the UPS to restart when mains
power is available after a on battery shutdown.
AUTO START
Enables / Disables the UPS to start when mains
power is available.
START ON BYPASS
Enables / Disables the UPS to start in Bypass Mode
when mains power is available.
SLEEP MODE
Enables / Disables the UPS to enter into Sleep
Mode 90 minutes after the UPS is commanded to
shut down.
SITE WIRING FLT
Enables / Disables the UPS site wiring fault alarm.
BATTERY SETTINGS
AUTO BAT TEST
Sets the automatic UPS battery test interval.
RESTART LEVEL
Sets the UPS battery restart level percentage.
BAT LOW LEVEL
Sets the battery low alarm level percentage.
BAT LOW TIME
Sets the battery low remaining time in minutes.
COM SETTINGS
REMOTE ON/OFF
Sets the input signal function for REMOTE ON/OFF.
REMOTE PWR OFF
Sets the input signal function for REMOTE PWR OFF.
INPUT DB9-4
Sets the input signal function for INPUT DB9-4.
OUTPUT RELAY
Sets the output signal function for OUTPUT RELAY.
OUTPUT DB9-1
Sets the output signal function for OUTPUT DB9-1.
OUTPUT DB9-7
Sets the output signal function for OUTPUT DB9-7.
Display Functions
Eaton Tripp Lite SmartOnline Series User Guide 614-40204—Rev 01 21
Table 8. Display Functions (Continued)
Main Menu Submenu
Display Information or Menu function
OUTPUT DB9-8
Sets the output signal function for OUTPUT DB9-8.
EVENT LOG
Displays the last 50 logged system events.
IDENTIFICATION
Displays the UPS serial number, model information
and firmware information.
44..66 CCoommmmuunniiccaattiioonn PPoorrttss
Figure 10. Communication Port Information
16
17
1.
Connect the RS232
16
or USB
17
communication cable to
the serial or USB port on
the computer.
2.
Connect the other end of the
communication cable
16
or
17
to the RS232
1
or USB
2
communication port on
the UPS.
The UPS can now communicate with
Eaton power managment software.
1
2
1
6789
n.c. n.o. n.c.
common
n.o. n.o. n.c. n.o. n.c.
2345
Table 9. Communication Port Pinouts
Pin 1: not on bypass Pin 6: on bypass
Pin 2: load not protected Pin 7: low battery
Pin 3: not low battery Pin 8: load protected
Communication Ports
22 Eaton Tripp Lite SmartOnline Series User Guide 614-40204—Rev 01
Table 9. Communication Port Pinouts (Continued)
Pin 4: not on battery Pin 9: on battery
Pin 5: user common
n.o.: contact normally open
n.c.: contact normally closed
!
IMPORTANT
The relay output contacts must not be connected to any utility-connected circuits. Reinforced insulation to the
utility is required. The relay output contacts have a maximum rating of 250 Vac/5A.
44..77 UUPPSS RReemmoottee CCoonnttrrooll FFuunnccttiioonnss
RReemmoottee OOnn//OOffff
Figure 11. Normally Open ROO
• Remote On/Off allows for remote activation of the button to switch the UPS On/Off.
• When contact changes from open to closed, the UPS is switched on (or stays on).
• When contact changes from closed to open, the UPS is switched off (or stays off).
• On/off control via the
button has priority over the remote control.
RReemmoottee PPoowweerr OOffff
RPO is used to shut down the UPS remotely when the contact is open. This feature can be used for shutting
down the load and the UPS by thermal relay, for instance, in the event of room over temperature. When RPO is
activated, the UPS shuts down the output and all of its power converters immediately. The UPS remains on to
alarm the fault. The RPO circuit is an IEC 60950 safety extra low voltage (SELV) . This circuit must be separated
from any hazardous voltage circuits by reinforced insulation.
• The RPO must not be connected to any utility-connected circuits. Reinforced insulation to the utility is
required. The RPO switch must have a minimum rating of 27 Vdc and 20 mA and be a dedicated latching
type switch not tied into any other circuit. For proper operation, the RPO signal must remain active for at
least 250 ms.
• To ensure the UPS stops supplying power to the load during any mode of operation, the input power must
be disconnected from the UPS when the Remote Power Off function is activated.
Leave the RPO connector installed in the RPO port on the UPS even if the RPO function is not utilized.
RPO Connections:
UPS Remote Control Functions
Eaton Tripp Lite SmartOnline Series User Guide 614-40204—Rev 01 23
Internal power supply External power supply
1 3 1 3 1 31 3
Normally closed Normally open Normally closed Normally open
Terminal wire size rating is 0.32-4 mm2 (22-12 AWG).
Suggested wire size is 0.82 mm2 (18 AWG).
Remote control connection and test
1. Verify that the UPS is shut down and that the mains electrical input is disconnected from the UPS.
2. Remove the RPO connector from the UPS by loosening the screws.
3. Connect a normally closed volt-free contact between the two pins of the connector.
1 3
Normally closed
Contact open: shut down of UPS
To return to normal operation, deactivate the external remote shut down
contact and restart the UPS from the front panel.
4. Plug the RPO connector into the back of the UPS and tighten the screws.
5. Connect and restart the UPS according to the previously-described procedures.
6. Activate the external remote shutdown contact to test the function. Always test the RPO function before
applying your critical load to avoid an accidental load loss.
Connectivity Cards
Connectivity cards allow the UPS to communicate in a variety of networking environments and with different
types of devices. The SmartOnline models have one open communication bay for the WEBCARDLXE network
card, which provides monitoring and control using an SNMP network management platform, web browser,
SSH, or Telnet.
UPS Remote Control Functions
24 Eaton Tripp Lite SmartOnline Series User Guide 614-40204—Rev 01
Figure 12. WEBCARDLXE
CONFIG
STATUS
RESET
NOTE Connect a Cat-6 shielded ethernet cable (F/UTP or F/FTP) or higher between the LXE
platform device’s ethernet port and a network jack.
It is not necessary to shutdown
the UPS before installing
a communication card.
1.
Remove the slot cover
4
secured by screws.
2.
Insert the communication
card in the slot.
3. Secure the card cover with
the 2 screws.
44..88 TTrriipppp LLiittee bbyy EEaattoonn PPoowweerrAAlleerrtt SSooffttwwaarree SSuuiittee
The Tripp Lite by Eaton PowerAlert software suite is available from www.tripplite.eaton.com. The PowerAlert
software suite provides up-to-date graphics representing UPS power and system data and power flow. It also
gives you a complete record of critical power events and notifies you of important UPS or power information.
In the case of a power outage, or the SmartOnline UPS battery power becomes low, the PowerAlert Software
suite can automatically shut down your computer system to protect your data before the UPS shutdown
occurs.
Tripp Lite by Eaton PowerAlert Software Suite
Eaton Tripp Lite SmartOnline Series User Guide 614-40204—Rev 01 25
CChhaapptteerr 55 OOppeerraattiioonn
55..11 SSttaarrttuupp aanndd NNoorrmmaall OOppeerraattiioonn
NOTE If you ordered a transformer module or other accessory, refer to the specific user
manual of that accessory to check the startup sequence of the UPS with the accessory.
To start the UPS:
1. Verify that the internal batteries are connected. See 3.6 Connecting the Internal Battery.
2. If optional EBMs are installed, verify that the EBMs are connected to the UPS. See section
3.8 Connecting the EBM’s.
3. Verify that the UPS power cord is plugged in.
4. The UPS front panel display will illuminate.
5. Press the
button on the UPS front panel for at least 3 seconds. The UPS front panel display changes
status to "UPS starting...".
6. Check the UPS front panel display for active alarms or notices. Resolve any active alarms before
continuing. See section 8.1 Typical Alarms and Faults. If the
indicator is on, do not proceed until all
alarms are clear. Check the UPS status from the front panel to view the active alarms. Correct the alarms
and restart if necessary.
7. Verify that the
indicator illuminates solid green, indicating that the UPS is operating normally and any
loads are powered and protected.
55..22 SSttaarrttiinngg tthhee UUPPSS oonn BBaatttteerryy
Before using this feature, the UPS must have been powered by utility power with output enabled at least once.
Battery start can be disabled. See cold start setting in .
To Start the UPS on the battery:
1. Press the
button on the UPS front panel until the UPS front panel display illuminates and shows a
status of "UPS starting...".
The UPS cycles from Standby mode to Battery mode. The
indicator illuminates solid yellow.
The UPS supplies power to your equipment.
2. Check the UPS front panel display for active alarms or notices. Resolve any active alarms before
continuing. See 8.1 Typical Alarms and Faults.
55..33 UUPPSS SShhuuttddoowwnn
To shut down the UPS:
1. Press the
button on the front panel for three seconds. A confirmation message will appear. When
confirmed, the UPS starts to beep and shows a status of "UPS shutting OFF". The UPS then transfers to
Standby Mode.
2. Set the upstream circuit breaker (not provided) to the "O" position (off) to switch off the utility power.
Eaton Tripp Lite SmartOnline Series User Guide 614-40204—Rev 01 27
CChhaapptteerr 66 MMooddeess ooff OOppeerraattiioonn
66..11 OOnnlliinnee MMooddee
During Online mode, the indicator illuminates solid green and the UPS is powered from the utility. The
UPS monitors and charges the batteries as needed and provides filtered power protection to your equipment.
Optional High-Efficiency and Energy Saving settings minimize heat contribution to the rack environment.
66..22 BBaatttteerryy MMooddee
When the UPS is operates during a power outage, the alarm beeps once every ten seconds, and the
indicator illuminates solid yellow. The battery provides the necessary energy. When the utility power returns,
the UPS transfers to the Online mode of operation while the battery recharges. If battery capacity becomes low
while in Battery Mode, the audible alarm beeps once every three seconds. This warning is approximate, and
the actual time to shutdown may vary significantly. Shut down all applications on the connected equipment,
because automatic UPS shut down is imminent. The UPS automatically restarts when utility power is restored
after the UPS shuts down.
66..33 LLooww BBaatttteerryy WWaarrnniinngg
• The
indicator illuminates solid yellow.
• The audio alarm beeps every three seconds.
The remaining battery power is low. Shut down all applications on the connected equipment because
automatic UPS shutdown is imminent.
End of battery backup time
• LCD displays "End of backup time.”
• All of the LEDs are OFF.
• The audio alarms will stop.
66..44 BByyppaassss MMooddee
In the event of a UPS overload or internal failure, the UPS transfers your equipment to utility power. Battery
mode is not available, and your equipment is not protected, However, the UPS continues to filter utility power.
The
indicator illuminates. Depending on overload conditions, the UPS remains in Bypass mode for at
least five seconds and will stay in this mode if three transfers to Bypass occur within twenty minutes.
The UPS transfers to Bypass mode when:
• the user activates Bypass mode through the front panel.
• the UPS detects an internal failure.
• the UPS has an over-temperature condition.
• the UPS has an overload condition listed in 9.1 Model Specifications.
The UPS shuts down after a specified delay for overload conditions listed in 9.1 Model Specifications. The UPS
remains on to alarm the fault.
66..55 SSttaannddbbyy MMooddee
When the UPS is turned off and remains connected to the AC source, the UPS is in Standby mode.
The output is powered but not protected if the Bypass Standby setting is enabled.
The battery recharges when necessary and the communication ports are powered.
28 Eaton Tripp Lite SmartOnline Series User Guide 614-40204—Rev 01
66..66 TTrraannssffeerrrriinngg BBeettwweeeenn MMooddeess
From Online (or Battery) to Bypass mode. Press any button to activate the menu options, then select
Control and go to Bypass.
From Bypass to Online (or Battery)mode. Press any button to activate the menu options, then select Control
and go to back Normal.
See 4.4 User Settings for help with navigation between settings.
66..77 SSeettttiinngg HHiigghh--EEffffiicciieennccyy mmooddee
In High-Efficiency mode, the UPS operates on bypass and transfers to Online (or Battery) mode in less than 10
ms when the utility fails. Transfers to High-Efficiency mode will be active after five minutes of bypass voltage
monitoring: if bypass quality is out of tolerance, then the UPS will remain in Online mode.
Eaton recommends using High-Efficiency mode only to protect IT equipment.
To set the High-Efficiency mode:
1. Select settings, In/Out settings, and High-Efficiency mode.
2. Select Enabled and press enter to confirm.
3. The UPS transfers to High-Efficiency mode after five minutes.
66..88 CCoonnffiigguurriinngg BBaatttteerryy SSeettttiinnggss
AAuuttoommaattiicc BBaatttteerryy TTeessttss
Automatic battery tests occur once a month in constant charging mode.
The battery test frequency can be modified.
During the test, the UPS transfers to Battery mode and discharges the batteries for ten seconds under load.
Low battery warning
During discharge, the low battery alarm is activated if the remaining runtime goes below three minutes or less
than the setting capacity threshold (0% by default). This threshold can be modified.
Restart battery level
This setting is used to define the battery restart level. The battery level must reach this threshold (0% by
default) to enable the UPS to start.
See the 4.4 User Settings section to modify these settings.
66..99 RReettrriieevviinngg tthhee EEvveenntt LLoogg
To retrieve the event log through the display:
1. From the UPS home menu, press the
button to enter User Settings.
2. In the User Settings screen press the
or button until the Event Log menu is displayed.
3. Press the
button. Use the or buttons to display the events.
The log retains 50 events, with the most recent event listed first. Press the esc button twice to return to the
UPS home menu.
Transferring Between Modes
Eaton Tripp Lite SmartOnline Series User Guide 614-40204—Rev 01 29
CChhaapptteerr 77 UUPPSS MMaaiinntteennaannccee
77..11 EEqquuiippmmeenntt CCaarree
For the best preventive maintenance, keep the area around the equipment clean and dust free. If the
atmosphere is very dusty, clean the outside of the system with a vacuum cleaner. For full battery life, keep the
equipment at an ambient temperature of 25° C (77° F).
If the UPS needs to be transported, verify that the battery is disconnected and the UPS is turned off. The
batteries are rated for a 3-5 year service life. The length of service life varies, depending on the frequency of
use and ambient temperature (product life divided by two for each ten degrees C over 25).
Batteries used beyond expected service life will often have reduced runtimes. Replace batteries at least every
four years to keep units running at peak efficiency. Battery runtime will be reduced at low temperatures (below
10° C).
77..22 SSttoorriinngg tthhee EEqquuiippmmeenntt
If you store the equipment for an extended period, recharge the battery every six months by connecting the
UPS to utility power. The internal batteries charge to 90% capacity in less than 3 hours. However, Eaton
recommends charging the batteries for 48 hours after long-term storage. Check the battery recharge date on
the shipping carton label. If the date has passed and the batteries were never recharged, do not use them.
Contact your service representative.
77..33 RReeppllaacciinngg tthhee BBaatttteerriieess
!
IMPORTANT
DO NOT DISCONNECT the batteries while the UPS is in Battery Mode.
Batteries can be replaced easily without turning off the UPS or disconnecting the load. If you prefer to remove
input power to change the batteries, see 5.3 UPS Shutdown.
Consider all warnings, cautions, and notes before replacing batteries.
• Servicing should be performed by qualified service personnel knowledgeable of batteries and required
precautions. Keep unauthorized personnel away from batteries.
• Batteries can present a risk of electrical shock or burn from a high short circuit current. Observe the
following precautions:
1. Remove watches, rings, or other metal objects
2. Use tools with insulated handles
3. Do not lay tools or metal parts on top of batteries
4. Wear rubber gloves and boots
• When replacing batteries, use the same type and number of batteries or battery packs. Contact your
service representative to order new batteries.
• Proper disposal of batteries is required. Refer to your local regulations for proper disposal requirements.
• Never dispose of batteries in a fire. Batteries may explode when exposed to flame.
• Do not open or mutilate the batteries. Released electrolyte is highly toxic and will harm your eyes and skin.
• Determine whether the battery is inadvertently grounded. If it is inadvertently grounded, remove the
source from the ground. Contact with any part of a grounded battery can result in electrical shock. The
likelihood of such shock can be reduced if such grounds are removed during installation and maintenance
(applicable to equipment and remote battery supplies not having a grounded supply circuit).
30 Eaton Tripp Lite SmartOnline Series User Guide 614-40204—Rev 01
• Disconnect the charging source prior to connecting or disconnecting battery terminals.
ELECTRIC ENERGY HAZARD. Do not attempt to alter any battery wiring or connectors. Attempting to alter
wiring can cause injury.
Replacing the internal battery
The internal battery is heavy. Use caution when handling heavy batteries.
Figure 13. Internal Battery Pack Replacement
To replace the battery pack:
1. Remove the center cover of the front panel.
2. Remove the two screws to open the left front panel.
3. Disconnect the battery connectors.
A ribbon cable connects the LCD control panel to the UPS. Do not pull or disconnect the cable.
Replacing the Batteries
Eaton Tripp Lite SmartOnline Series User Guide 614-40204—Rev 01 31
4. Remove the two screws to pull out the metal battery protection cover.
5. Pull out the handle of the battery pack, and slide the pack out slowly onto a flat and stable surface. Use
two hands to support the battery pack. See 7.4 Recycling The Used Equipment for proper disposal.
6. Verify that the replacement batteries have the same rating as those being replaced.
7. Put the new battery pack into the UPS. Seat the battery pack firmly into the UPS,
8. Verify that all of the alarms have cleared on the display.
9. Screw back the metal battery protection cover and the front panel, then clip the center cover back into
place.
10. If the UPS was shut down during the battery replacement process, see 5.1 Startup and Normal Operation
to power the UPS back on.
Replacing the EBM(s)
The EBM is heavy. Lifting the cabinet into a rack requires a minimum of two people.
To replace the EBM(s):
1. Unplug the UPS's EBM power and battery detection cables. If additional EBM(s) are installed, unplug the
EBM power cable and battery detection cable from each EBM.
2. Replace the EBM(s). See 7.4 Recycling The Used Equipment for proper disposal.
A small amount of arcing may occur when connecting an EBM to the UPS which is normal and will not
harm personnel. Insert the EBM cable into the UPS battery connector quickly and firmly.
3. Plug the EBM cable(s) into the battery connector(s). Up to four EBMs may be connected to the UPS.
4. Verify that the EBM connections are tight and that each cable has adequate bend radius and strain relief.
5. Connect the battery detection cable(s) to the UPS connector and the EBM(s).
6. If the UPS was shut down during the battery replacement process follow the start procedure in the Start-
up and Normal Operation section.
77..44 RReeccyycclliinngg TThhee UUsseedd EEqquuiippmmeenntt
Contact your local recycling or hazardous waste center for information on proper disposal of the used
equipment.
RISK OF ELECTRIC SHOCK - Observe the warning associated with the risk of electric shock symbol.
This symbol indicates that you should not discard the UPS or the UPS batteries in the trash. This
product contains sealed, lead-acid batteries and must be disposed of properly. For more information,
contact your local recycling/reuse or hazardous waste center.
Special Symbols
The following are examples of symbols used on the UPS or accessories to alert you to important
information:
RISK OF ELECTRIC SHOCK - Observe the warning associated with the risk of
electric shock symbol.
CAUTION: REFER TO OPERATOR'S MANUAL - Refer to your operator's manual for
additional information, such as important operating and maintenance
instructions.
This symbol indicates that you should not discard the UPS or the UPS batteries
in the trash. This product contains sealed, lead‐acid batteries and must be
disposed of properly. For more information, contact your local recycling/reuse or
hazardous waste center.
This symbol indicates that you should not discard waste electrical or electronic
equipment (WEEE) in the trash. For proper disposal, contact your local
recycling/reuse or hazardous waste center.
Eaton, Powerware, and BladeUPS are registered trademarks of Eaton Corporation or its subsidiaries and affiliates.
Phillips and Pozidriv are registered trademarks of Phillips Screw Company.
ECopyright 2008–2010 Eaton Corporation, Raleigh, NC, USA. All rights reserved. No part of this document may be
reproduced in any way without the express written approval of Eaton Corporation.
This symbol indicates that you should not discard waste electrical or electronic equipment (WEEE) in
the trash. For proper disposal, contact your local recycling/reuse or hazardous waste center.
Recycling The Used Equipment
Eaton Tripp Lite SmartOnline Series User Guide 614-40204—Rev 01 33
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The Eaton Tripp Lite Series UPS alerts you to whenever potential operating problems occur. The alarms shown by the control
panel do not mean that the output power is affected. Instead, they are preventive alarms intended to alert the user.
• Events are silent status information that is recorded in the Event log. For example = "AC freq in range.”
• Alarms are recorded in the Event log and display on the LCD status screen. Some alarms may be
announced by a beep every three seconds. For example = "Battery low.”
• Faults are announced by a continuous beep and a red LED, recorded into the fault log, and display on the
LCD with a specific message box. For example = Output short circuit.
Use the following troubleshooting chart to determine the UPS alarm condition.
Checking the Alarms and Faults
To check the Event log or Fault log :
1. Press any button on the front panel display to activate the menu options.
2. Press the
button to select Event log or Fault log.
3. Scroll through the list of events or faults.
The following table describes typical conditions.
Conditions Possible cause Action
Battery mode
LED is on
One beep every One0 seconds
A utility failure has occurred, and the
UPS is in Battery mode.
The UPS is powering the equipment with
battery power. Prepare your equipment
for a shutdown.
Battery mode
LED is on
One beep every three seconds
The UPS is in Battery mode, and the
battery is running low.
This warning is approximate, and the
actual time to shut down can vary
significantly. Depending on the UPS load
and number of Extended Battery Modules
(EBMs), the Battery Low warning may
occur before the batteries reach 20%
capacity.
No battery
LED is on
Beep continuous
The batteries are disconnected. Verify that all batteries are properly
connected. To clear a battery
disconnected alarm initiate a battery test.
If the condition persists, contact your
service representative.
Battery fault
LED is on
Beep continuous
The battery test failed due to discharged
or disconnected batteries.
Verify that all batteries are properly
connected. To clear a battery
disconnected alarm initiate a battery test.
If the condition persists, contact your
service representative.
The UPS does not provide the expected
backup time
The batteries need charging or service. Apply utility power for 48 hours to charge
the batteries. If the condition persists,
contact your service representative.
34 Eaton Tripp Lite SmartOnline Series User Guide 614-40204—Rev 01
Conditions Possible cause Action
Bypass mode
LED is on
An overload or a fault has occurred, or a
command has been received, and the
UPS is in Bypass mode.
Equipment is powered but not protected
by the UPS. Check for one of the
following alarms: over-temperature or
overload alarms, or that the red LED on
the UPS is on.
Power overload
LED is on
Power requirements exceed the UPS
capacity (greater than 100% of nominal.
Remove some of the equipment from the
UPS. The UPS continues to operate, but
may switch to Bypass mode or shut down
if the load increases. The alarm resets
when the condition becomes inactive.
UPS over temperature
LED is on.
One beep every three seconds
The UPS internal temperature is too high
or a fan has failed. At the warning level,
the UPS generates the alarm but remains
in the current operating state. If the
temperature rises another One0° C, the
UPS transfers to Bypass mode or shuts
down if Bypass is unusable.
If the UPS transferred to Bypass mode,
the UPS will return to normal operation
when the temperature drops 5° C below
the warning level. If the condition
persists, shut down the UPS.
Clear vents and remove any heat sources.
Allow the UPS to cool. Ensure the airflow
around the UPS is not restricted. Restart
the UPS. If the condition persists, contact
your service representative.
The UPS does not start
The input source is not connected
correctly.
Check the input connections.
The Remote Power Off (RPO) switch is
active or the RPO connector is missing.
If the UPS Status menu displays "Remote
Power Off", deactivate the RPO input.
Input bad wiring /
Output bad wiring
LED is on
Beep is continuous
Input/Output cables are not connected to
the correct terminal blocks.
Correctly connect the Input/Output
cables.
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Press the ESC button on the front panel display to silence the alarm. Check the alarm condition and perform the
appropriate action to resolve the situation. If the alarm status changes, the alarm will beep again, overriding the
previous alarm silencing.
Silencing the Alarm
Eaton Tripp Lite SmartOnline Series User Guide 614-40204—Rev 01 35
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If you have any questions or problems with the UPS, call your Local Distributor or Eaton Support at one of
the following telephone numbers and ask for a UPS technical representative.
United States:
1–800–356–5737
Canada:
1–800–461–9166 ext 260
All other countries: Call your local service representative
Please have the following information ready when you call Eaton Support:
• Model number
• Serial number
• Version number (if available)
• Date of failure or problem
• Symptoms of failure or problem
• Customer return address and contact information
If repair is required, you will be given a Returned Material Authorization (RMA) number. This number must
appear on the outside of the package and on the Bill Of Lading (if applicable). Use the original packaging or
request packaging from Eaton Support or your local distributor. Units damaged in shipment as a result of
improper packaging are not covered under warranty. A replacement or repair unit will be shipped, and freight
prepaid for all units within the warranty period.
NOTE For critical applications, immediate replacement may be available. Call Eaton Support
for the dealer or distributor nearest you.
Service and Support
Eaton Tripp Lite SmartOnline Series User Guide 614-40204—Rev 01 37
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Input
Filter
AC/DC
Boost
DC/AC
Inverter
Output
Filter
Bypass
DC/DC
Battery
Charger
Table 10. Power Module List
Model Power ratings
SU5000RT
5000VA / 4500W
SU6000RT 5200VA / 4600W at 200V output
5400VA / 4800W at 208V output
5700VA / 5100W at 220V output
6000VA / 5300W at 230V output
6000VA / 5400W at 240V output
Table 11. Extended Battery Module List
Model Configuration Battery voltage For power module
BP180RT Rack / Tower 180Vdc SU5000RT / SU6000RT
Table 12. Weights and Dimensions
Description Weights
(lb/kg)
Dimensions (inch/mm)
D x W x H
SU5000RT 106 / 48 28.4 x 17.3 x 5.1 / 722 x 440 x 130
SU6000RT 106 / 48 28.4 x 17.3 x 5.1 / 722 x 440 x 130
BP180RT 150/68 25.4 x 17.3 x 5.1 / 645 x 440 x 130
38 Eaton Tripp Lite SmartOnline Series User Guide 614-40204—Rev 01
Table 13. Electrical Input
Model Default input
(Voltage/Max Current)
Input nominal voltages Input voltage window at
rated load
SU5000RT 208V / 23.3A 200V, 208V, 220V, 230V, 240V 176-276V
SU6000RT 208V / 24.8A
Nominal frequency 50/60Hz auto-sensing
Frequency range
50Hz : 40-60Hz before transfer to battery
60Hz : 50-70Hz before transfer to battery
Bypass voltage range
-20% / +15% of nominal value (default)
Noise filtering MOV for normal and common mode noise
Table 14. Electrical Input Connections
Model Input connection
SU5000RT L6-30P cord or hardwired
SU6000RT
L6-30P cord or hardwired
Table 15. Electrical Output
All models Normal mode Battery mode
Voltage regulation ±1% ±1%
Efficiency
> 98% (High-Efficiency mode)
>93%
> 91%
Frequency regulation Sync with line ±5% of nominal line
frequency (outside this range: ±0.5% of
auto-selected nominal frequency)
±0.5% of auto-selected nominal
frequency
Nominal output
200*/208*/220*/230*/240V (voltage configurable)
5000 / 6000VA* 4500/5400W*
Frequency 50 or 60 Hz, auto-sensing or configurable as a frequency converter
Output overload
100-102% : no alarm
102-110% : load transfers to Bypass mode after 2 minutes
110-125% : load transfers to Bypass mode after 1 minute
125-150% : load transfers to Bypass mode after 10 seconds
> 150% : load transfers to Bypass mode after 500 ms
Output overload ( Bypass mode )
100-125% : no alarm
125-150% : UPS shuts down after one minute
> 150% : UPS shuts down after one second
Voltage waveform Sine wave
Harmonic distortion
< 2% THDV on linear load
< 5% THDV on non-linear load
Transfer time
Online mode: 0 ms (no break)
High-Efficiency mode: 10 ms maximum (due to loss of utility)
Model Specifications
Eaton Tripp Lite SmartOnline Series User Guide 614-40204—Rev 01 39
Table 15. Electrical Output (Continued)
All models Normal mode Battery mode
Power factor Up to 0.9
Load crest ratio Up to 3:1
* 200/208/220/230V are derated at 4600/4800/5100/5300W.
Table 16. Electrical Output Connections
Model Output connection Output cable
SU5000RT / SU6000RT
Hardwired
(2) L6-30R
(2) L6-20R
No
Table 17. Environmental and Safety
Certifications
IEC/EN 62040-1
IEC/EN 62040-2 :Cat. C2
IEC/EN 62040-3
UL1778 5th edition
CSA 22.2
EMC ( Emissions)*
CISPR32 (EN55032) Class A
AS/NZS CISPR32 Class A
IEC 61000 (-3-11)
IEC 61000 (-3-12)
FCC part 15 Class A
EMC (Immunity)
IEC 61000-2-2
IEC 61000-4-2, Level 3
IEC 61000-4-3, Level 3
IEC 61000-4-4, Level 4 (also on signal ports)
IEC 61000-4-5, Level 4, Criteria B
IEC 61000-4-6, Level 3
IEC 61000-4-8, Level 4
IEC 61000-4-11
IEC 61000-4-12
* for output cable < 10m.
Agency markings* cTUVus/NOM(TUV NOM)/CE
Operating temperatures
0 to 40°C (32 to 104°F) in Online mode, with linear de rating for
altitude
Note: thermal protection switches load to bypass in case of
overheating.
Storage temperatures
0 to 40°C (32 to 104°F) with batteries
-25 to 55°C (-13 to 130°F) without batteries
Transit temperature
-25 to 55°C (-13 to 130°F)
Relative humidity 0 to 96% no condensing
Model Specifications
40 Eaton Tripp Lite SmartOnline Series User Guide 614-40204—Rev 01
Table 17. Environmental and Safety (Continued)
Operating altitude Up to 3,000 meters (9,843 ft) above sea level with 10% derating
per 1000m
Transit altitude
Up to 10,000 meters (32,808 ft) above sea level
Audible noise < 45 dBA at 1 meter typical
Table 18. Battery
Internal batteries EBM
Rack / Tower configuration SU5000RT: 180Vdc
SU6000RT: 180Vdc
BP180RT: 180Vdc
Type
Sealed, maintenance-free, valve-regulated, lead-acid, with minimum 3-year float
service life at 25 °C (77 °F). Lifetime is reduced above 25° C (77° F)
Monitoring Advanced monitoring for earlier failure detection and warning
Battery port External three-pole SBS75G black connector on UPS for connection to EBM
EBM battery cable length
40 cm (15.7 in)
Table 19. Communications Options
Communication bay Available independent communication bay for connectivity card
Compatible connectivity cards WEBCARDLXE
Communication ports
RS-232 (DB9): 1200-19200 bps
USB: 19200 bps
Relay output contacts
Four relay outputs (normally open or normally closed)
Remote On/Off Two pins jumper (normally open)
Remote power off Three pins jumper (normally open or normally closed)
Model Specifications
614-4020401
614-40204 01
