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41
BEFORE YOU CALL
Areas of discoloration with metallic
sheen on cooktop surface.
Mineral deposits from water and food. Remove them using cooktop cleaning creme
applied to the ceramic surface. Buff with a non-abrasive cloth or sponge.
Scratches or abrasions on cooktop
surface.
Coarse particles such as salt or hardened soils between cooktop and utensils can cause
scratches. Be sure the cooktop surface and bottoms of utensils are clean before use.
Small scratches do not affect cooking and will become less visible with time.
Cleaning materials not recommended for ceramic-glass cooktop have been used. Apply
cooktop cleaning creme to the ceramic surface. Buff with a non-abrasive cloth or sponge.
Cookware with a rough bottom was used. Use smooth, flat-bottomed cookware.
Metal marks on the cooktop. Sliding or scraping of metal utensils on cooktop surface. Do not slide metal utensils on the
cooktop surface. Apply cooktop cleaning creme to the ceramic surface. Buff with a non-
abrasive cloth or sponge. For more information, see
“Cooktop Maintenance” on page 34.
Brown streaks or specks on
cooktop surface.
Boil overs are cooked onto the surface. When cooktop is cool, use a razor blade scraper
to remove soil. For more information see
“Cooktop Maintenance” on page 34.
Self Clean Problems
Self clean does not work. Oven control not set properly. See
“Self Clean” on page 30.
Oven racks discolored or do not
slide easily.
Oven racks left in oven cavity during self clean. Remove oven racks from oven cavity
before starting a self-clean cycle. Clean by using a mild abrasive cleaner following manu-
facturer's instructions. Rinse with clean water, dry, and replace in oven.
Soil not completely removed after
self clean.
Self clean was interrupted. Review instructions on
“Self Clean” on page 30.
Excessive spills on oven bottom. Remove excessive spills before starting self clean.
Failure to clean soil from the oven frame, the door liner outside the oven door gasket, and
the small area at the front center of the oven bottom. These areas are not in the self-
cleaning area, but get hot enough to burn on residue. Clean these areas before starting
the self-cleaning cycle. Burned-on residue can be cleaned with a stiff nylon brush and
water or a nylon scrubber. Be careful not to damage the oven gasket.
Other Problems
Appliance is not level. Be sure the floor is level, strong, and stable enough to adequately support the range.
If the floor is sagging or sloping, contact a carpenter to correct the situation.
Poor installation. Place the oven rack in the center of the oven. Place a level on the oven
rack. Adjust the leveling legs at the base of the appliance until the rack is level.
Kitchen cabinet alignment may make range appear not level. Be sure cabinets are square
and have sufficient room for appliance clearance.
Cannot move appliance easily.
Appliance must be accessible for
service.
Cabinets not square or are built in too tightly. Contact the builder or installer to make the
appliance accessible.
Carpet interferes with appliance. Provide sufficient space so the appliance can be lifted
over carpet. Installation over carpet is not advised. See the installation instructions for
guidelines specific to your appliance.
Oven light does not work. Be sure the oven light is secure in the socket. See
“Replacing the Oven Light” on page 37.
Problem Cause / Solution
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