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HomeConnect en
21
a If the installation is successful, the
temperature display (refrigerator
compartment) shows .
4. If the temperature indicator (refri-
gerator compartment) shows ,
the appliance was unable to install
the update.
‒ Repeat the process at a later
point.
5. If the update cannot be completed
after several attempts, contact cus-
tomer service →Page31 .
10.5 Resetting HomeConnect
settings
If your appliance experiences con-
nection problems with the WLAN
home network (Wi-Fi) or your appli-
ance wants to log into a different
WLAN home network (Wi-Fi), you can
reset the HomeConnectsettings.
1. Press and hold for
15seconds.
a The temperature display (freezer
compartment) shows .
2. Press repeatedly until the
temperature display (freezer com-
partment) shows and the tem-
perature display(refrigerator com-
partment) shows .
3. Press .
a The temperature display (refriger-
ator compartment) shows an anim-
ation for approximately 15
seconds.
a The temperature display (refriger-
ator compartment) shows .
a The HomeConnect settings have
been reset.
10.6 Remote diagnostics
Customer Service can use Remote
Diagnostics to access your appliance
if you contact them, have your appli-
ance connected to the HomeCon-
nect server and if Remote Dia-
gnostics is available in the country in
which you are using the appliance.
Tip:For further information and de-
tails about the availability of Remote
Diagnostics in your country, please
visit the service/support section of
your local website: www.home-con-
nect.com.
10.7 Data protection
Please see the information on data
protection.
The first time your appliance is
registered on a home network
connected to the Internet, your
appliance will transmit the following
types of data to the HomeConnect
server (initial registration):
¡ Unique appliance identification
(consisting of appliance codes as
well as the MAC address of the
Wi-Fi communication module in-
stalled).
¡ Security certificate of the Wi-Fi
communication module (to ensure
a secure data connection).
¡ The current software and hardware
version of your appliance.
¡ Status of any previous reset to
factory settings.
This initial registration prepares the
HomeConnect functions for use and
is only required when you want to
use the HomeConnect functions for
the first time.
Note:Please note that the
HomeConnect functions can only be
utilised with the HomeConnect app.
Information on data protection can be
retrieved in the HomeConnect app.
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